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FINANCIAL SERVICES GOKHALE EDUCATION SOCIETY’S SHRI BHAUSAHEB VARTAK ARTS, COM. & SC.COLLEGE SHETH K.V. PAREKH ARTS &COM. Jr. COLLEGE Gokhale Mahavidyalay Marg, M.H.B. Colony, Borivali (W), Mumbai (NAAC B + ACCREDITED & ISO 9001:2000 CERTIFIED) PROJECT REPORT ON FINANCIAL SERVICES SUBMITTED BY MS. VAISHALI SAWANT T.Y.B.Com (Banking & Insurance) (Semester V) SUBMITTED TO UNIVERSITY OF MUMBAI PROJECT GUIDE TYBCOM (BBI)

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FINANCIAL SERVICES

GOKHALE EDUCATION SOCIETY’S

SHRI BHAUSAHEB VARTAK ARTS, COM. & SC.COLLEGE

SHETH K.V. PAREKH ARTS &COM. Jr. COLLEGE

Gokhale Mahavidyalay Marg, M.H.B. Colony, Borivali (W), Mumbai

(NAAC B+ ACCREDITED & ISO 9001:2000 CERTIFIED)

PROJECT REPORT ON

FINANCIAL SERVICES

SUBMITTED BY

MS. VAISHALI SAWANT

T.Y.B.Com (Banking & Insurance) (Semester V)

SUBMITTED TO

UNIVERSITY OF MUMBAI

PROJECT GUIDE

Mr. AMEY GHATAGE

ACADEMIC YEAR:2009-2010

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FINANCIAL SERVICES

DECLARATION

I Ms. VAISHALI MAHADEV SAWANT student ofI Ms. VAISHALI MAHADEV SAWANT student of

Shri Bhausaheb Vartak Arts, Com. & Sc. College ofShri Bhausaheb Vartak Arts, Com. & Sc. College of

T.Y.B.Com. (Banking & Insurance) (Semester V)T.Y.B.Com. (Banking & Insurance) (Semester V)

hereby declare that I have completed my projecthereby declare that I have completed my project

on “FINANCIAL SERVICES” in the academic yearon “FINANCIAL SERVICES” in the academic year

2009-2010. The information submitted is true &2009-2010. The information submitted is true &

original to best of my knowledge.original to best of my knowledge.

Signature of Student

Place: Mumbai

Date:

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ACKNOWLEDGEMENT

I am highly obliged to acknowledge our Principal Dr. Mrs. S.

V. SANT and for giving me an opportunity to conduct a detail study and

analysis of topic relevant to my project.

I would like to thank my Project guide and also our Course Co-

ordinator Prof. Mrs. RAKHI PITKAR for helping me at every stage of

this project, for inspiring me at every stage of this project, for motivating

me and giving me access to such valuable information, without which

my project would be incomplete.

I would like to thank our Library staff for providing

appropriate books on right time. Last but not least all my friends, family

members who support me while preparing my project.

These people have immensely helped me in getting the correct

and up to date information required for the making of this project.

This project report is the combination of the efforts of all the

above mentioned people and myself. I have carried out sincere efforts on

my part to make this project.

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Thanking You…………..

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FINANCIAL SERVICES

Executive Summary

The Indian financial services industry has undergone a metamorphosis since

1990. During the late seventies and eighties the Indian financial services industry

was dominated by commercial banks and other financial institution which cater to

the requirements of Indian industry.

In fact capital market played a secondary only. However after economic

liberty to the entire financial sector has under gone a see-saw change and now we

are witnessing the emergence of new financial services almost every day. Financial

services constitute an important component of financial system. Financial services

is a process by which funds are mobilized from a large number of savers and make

them available to all those who is in need and particularly to corporate customers.

The main participants who are playing a major role is providing financial services

to serve the needs of individual, institutions and corporate. They render services

such as mutual fund, merchant banking, hire purchase, leasing, factoring, housing

finance etc. The origination development and delivery of financial services in India

is subject to institutional regulation, prudential regulation, investor regulation,

legislative regulation and self regulation.

In India agencies such as SEBI, RBI and Department of banking and insurance of

the government of India, through a plethora of legislations, regulate the functioning

of financial service. Thus financial services contribute in good measure to speeding

up the process of economic growth and development. This takes place through the

mobilization of savings of a cross section of people; for the purpose of channeling

them into productive investments.

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FINANCIAL SERVICES

DETAILED CURRICULUM

Section-I Financial Services

1.1 Introduction of Financial Services……………………...………………1

1.2 Definition and Concept of Financial Services………….……………….3

1.3 History of Financial Services…………………………..……………….4

1.4 Financial Services Regulatory Framework……………………………..5

1.5 Classification of Financial Services Industry ………………………….6

1.6 Participants Involved In Providing Financial Services…………………7

Section-II Overview of Financial Services

2.1 Objectives of Financial Services……………………………………….8

2.2 Structure of Indian Financial System…………………………….……………......9

2.3 Scope of Financial Services…………………………………………..11

2.4 Features of Financial Service ……………………….……………......13

2.5 Growth of Financial Services ……………..…………………………14

2.6 Challenges faced by Financial Services Industry…………………….15

2.7 Development of financial Services in India…………………………..16

2.8 Structure of the Indian Banking Industry……………………………..17

Section-III Bank as a Financial Service Provider

3.1 Introduction of Bank…………………………………………………15

3.2 Nationalisation of Banks in India……………………………………16

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FINANCIAL SERVICES3.3 Functions of a Bank……………………………………………….…..17

3.4 Financial Services by Banks in Rural Sector…………………….………………24

3.5 Banking Services Provided by Through Different channels…………21

Section-IV Financial Services

4.1 Mutual Fund Services

4.1.1 Introduction Mutual Fund……………………….…………………26

4.1.2 Definition of Mutual Fund ………………………………………...27

4.1.3 Types of Mutual Fund…………..…………………………………..28

4.1.4 Benefits of Investing in Mutual Fund……………………………..29

4.1.5 Risks in Involved in Investing in Mutual Fund ………….……….31

4.1.6 Rights of Mutual Fund Holder in India……………………………33

4.2 Venture Capital Services

4.2.1 Introduction of Venture Capital……………..……………………..32

4.2.2 Meaning of Venture Capital………………………………………..33

4.2.3 Features of Venture Capital………………………………………..33

4.2.4 Scope of Venture Capital…………………………………………..34

4.2.5 Venture Capital Regulations in India………………………………36

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Section-V Finance Services

5.1 Derivative

5.1.1 Introduction of Derivative’s…………………………………….....37

5.1.2 Benefits of Derivative’s…………………………………………38

5.1.3 Types of Derivative’s…………………………………………..38

5.2 Merchant Banking

5.2.1 Introduction of Merchant Banking…………………………………42

5.2.2 Mrechant Banking Indian Scenario………………………………..43

5.2.3 Guidelines for Merchant Bankers………………………………..44

5.2.4 Services Rendered by Merchant Banks…………………………..45

Section-VI Financial Services

6.1 Leasing Services

6.1.1 Introduction of Leasing ……….……….……………………………46

6.1.2 Definition of Lease ……………..…………………………………..47

6.1.3 RBI Guidelines to Leasing Companies ……………………………..48

6.1.4 Types of a lease ……………………………………………………....47

6.2 Factoring Services

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FINANCIAL SERVICES6.2.1 Introduction to Factoring…………………………………………..50

6.2.2 How does Factoring Works………………………………………...51

6.2.3 RBI Guidelines for Factorings……………………………………..52

6.2.4 Benefits of Factoring……………………………………………….53

6.2.5 Different types of Factoring……………………………………….54

6.2.6 Bank Finance to Factoring Companies…………………………….55

.

Section-VII Risk and Benefits of Financial Services

7.1 Risks of Outsourcing Financial Services by banks……….………….56

7.2 Pros of Financial Services……………………………….…………..58

7.3 Cons of Financial Services…………………………………………..60

Section-VIII Scenario of Financial Services

8.1 Current Scenario of Financial Services…………..………………….62

8.2 Future of Financial Services………………………………….………63

Case Study of Housing Loan……………………………………………64

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FINANCIAL SERVICESConclusion of Financial Services………………………………………..74

Articles.

Abbreviations.

Glossary.

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1.1 Introduction of Financial Services1.1 Introduction of Financial Services

A financial service is a term used to refer to the services provided by the finance industry. A financial service is also the terms used to describe organizations that deal with the management of money. Banks, investment banks, insurance companies, credit card companies and stock brokerages, are examples of the types of firms comprising the industry, which provides a variety of money and investment related services. Financial services are the largest industry (or industry category) in the world, in terms of earnings; as of 2004, the industry represents 20% of the market capitalization.

Finance is the ability of funds management. Finance includes saving money and frequently includes lending money. The field of finance deals with the concepts of time, money and risk and how they are interconnected. Finance also deals with how funds are spent and budgeted. Services which are provided in the finance industry are known as financial services. There are number of services which are included in the category of the financial services and all these services are provided by the financial institutions. There are a number of other financial services which are provided by each financial institution like commercial banks carry out consumer financing and investment banks carry out securities trading. Financial services result in a huge market which is known as financial market.

The programs and services such as planning and management of finances and planning of the banking investments and providing the insurance are all a part of the financial services. These financial services, which are provided by the financial institutions, comprise of the financial transactions. A financial transaction is process that enables a person to either make an investment or clear the debts, or investment in any other form.

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FINANCIAL SERVICESThese days the method of transaction between the organizations and the individual

has taken a new form and the concept of electronic. These are the services which

an insurance company provides, which can be taxed.

The retrieval of money in any form through credit cards or the debit cards is all a form of financial transactions. The financial services are all aimed at providing facilities to the public, using which people can invest their money in a safe place. Insurance policies are important to help keep the future safe. These financial services are aimed to make the people financially stable. But any investment that a person makes must be well calculated. Financial services are an important part of any financial organization because only through these financial services does a financial organization grows. The main aim of all of the above mentioned industries is to provide the financial services to the general public.

Concept of Financial servicesConcept of Financial services

The Finance services industry though a highly profitable Industry with respect to earnings does not count for a large share of the market and also employs a lesser number of people as compared to some of the other Industries. Financial services through the network of elements such as financial institution, financial market, and financial instruments serve the individuals, institutions and corporates. Financial services are provided by banks, insurance companies, general financial institution, and stock exchanges

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1.2 Definition of Financial Services1.2 Definition of Financial Services

Financial Service can be defined as the products and services offered by institutions like banks of various kinds for the facilitation of various financial transactions and other related activities in the world of finance like loans, insurance, credit cards, investment opportunities and money management as well as providing information on the stock market and other issues like market trends.

.

1.3 History of Financial Services1.3 History of Financial Services

The term financial services became more prevalent in the United States partly as a result of the Gramm-Leach-Bliley Act of the late 1990s, which enabled different types of companies in the US financial services industry to merge. Critics of this act say the term financial services attempts to make the unison (UNION) of these operations sound natural, ignoring the history of problems that have arisen from combining them, such as conflicts of interest and monopolization . Others, noting that many of the restrictions abolished by the Gramm-Leach-Bliley Act had never existed in other countries or had been abolished earlier than in the US, say the term financial services is a natural one, in long term use, which means nothing more than its constituent words.

Companies usually have two distinct approaches to this new type of business. One approach would be a bank which simply buys an insurance company or an investment bank, keeps the original brands of the acquired firm, and adds the acquisition to its holding company simply to diversify its earnings.

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1.4 Financial Services Regulatory Framework 1.4 Financial Services Regulatory Framework

The growth development of financial system is measured in terms of the width and depth of the range of products offered by it. There has been limited innovation in the realm of financial services products. It is imperative therefore that the financial services sector works to achieve growth and development, by innovating an introducing a wide range of financial products tailor-made to suit the needs of varying entrepreneurs.

For instance, a number of tailors made and imaginatively designed financial packages may be offered by the venture capital fund to satisfy the needs of entrepreneurs.

Similarly leasing firms should be encouraged to provide leasing facilities for a variety of capital equipment, besides ensuring that leasing companies are not created merely to trade in tax shields at government cost.

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1.5 CLASSIFICATION OF FINANCIAL SERVICES INDUSTRY

I) Capital market intermediaries andII) Money market intermediaries.

The capital market intermediaries consist of term lending institution and investing institutions which mainly provide long term funds. On the other hand, money market consists of commercial banks, co-operative banks and other agencies which supply only short term funds. Hence, the term ‘financial services industry’ includes all kinds of organizations which intermediate and facilitate financial transactions of both individuals and corporate customers.

For e.g.

1) Capital Market Intermediaries:-Equity shares, Bonds2) Money Market Intermediaries:-Certificate of deposite, Commercial

Paper, Treasury Bills.

The Difference between Banking and Financial Services

There are various types of financial institutions and they do have different services. Based on the various types of financial institutions, banks are resposible for collcting deposits of the customers as their savings or as investment in the case of investments banks, On the other hand, there are a number of financial services like insurance, mortgage services, loan lending etc (which are provided by other institutions). We can also say that there are many types of financial sercices and

banks provide savings, depository and investment services while other services are

offered by other institutions.

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1.6 Participants Involved in Providing Financial Services

Banks

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FINANCIAL SERVICESIt is one of the biggest financial services companies of the world. There are

different types of banks in the world. Some of these are commercial banks, private banks and many more. There are some banks that work for the capital markets only. Banks provide a number of financial services to the clients. These services include depository services, lending services, credit card facilities and many more. These services are provided for both the individuals and the commercial sector.

Intermediation or Advisory Services Company

These companies are basically involved in providing investment services to the clients. These companies are designed to provide advises to the investors in selecting the right investment options that suit their investment plans and also the risk tolerance capacity. At the same time, the intermediation or advisory services companies are handling the investor's money and investing it according to the client's choice.

Insurance Companies

The insurance companies provide the clients with risk coverage services. These services are designed to cover a number of risks that are related to an individual's life, property and many more. These services are not only designed to provide security but at the same time there are a number of insurance plans that are designed to provide regular income to the clients.

Credit Rating Agencies

The credit rating agencies are those firms that evaluate different types of financial services companies. These ratings are based on a number of factors like the kind of services, risk factor involved with the services, customer facilitation and many more.

Conglomerates

A financial services conglomerate is a financial services firm that is active in more than one sector of the financial services market e.g. life insurance, general insurance, health insurance, asset management, retail banking, wholesale banking, investment banking.

2.1 Financial Services – Objective

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FINANCIAL SERVICES Fund Raising :

Financial Services help to raise the required funds from host of investors, individuals, institutions and corporates. For this purpose various instruments of finance are used. The funds are demanded by the corporates house, individuals, etc.

Funds deployment :

Arrays of financial services are available in financial markets which help the players to ensure an effective deployment of funds raised. Financial Services help in decision making regarding financing mix.

Specialized services :

The financial services sector provides specialized services such as merchant banking, mutual funds, factoring, housing finance,hire purchase, leasing etc. besides banking and insurance. Institutions and agencies such as stock exchanges specialized and general financial institutions, non-banking finance companies, also provide these services.

Regulation :

In India, agencies such as Securities and Exchange Board of India (SEBI), Reserve Bank of India and the Department of Banking and Insurance, Government of India, through a plethora of legislations, regulate the functioning of the financial service institutions.

Economic growth :

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FINANCIAL SERVICESFinancial Services contribute, in good manner, to speeding up the

process of economic growth and development. This takes place through the mobilization of the savings of a cross section of people, for the purpose of channeling them into productive investments.

2.2 Structure of Indian Financial System

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FINANCIAL SERVICESThe financial system implies a set of complex and closely connected

institutions, agent’s practices and markets. The following is the typically structure

of financial system in any economy.

Financial System

A financial service is any kind of service of financial nature offered by a

financial service provider. All banking and insurance related services are included

in this concept. These services are intangible and invisible. There should be

proximity between service provider and consumer in order to complete a service

transaction. These services cover a wide range of activities. A financial service has

developed to meet the needs of companies. Banking and Insurance are traditional

services. The modern financial services are mutual funds, factoring venture capital,

credit cards, leasing, hire purchase, etc.

Financial services have started long back in western countries. In India, the

services have started during 1980s. These services play a significant and important

role in the changed business services.

2.3 Scope of financial services 2.3 Scope of financial services

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Financial Institutions

Financial Markets

Financial Instruments

Financial Services

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1. Traditional Activities1. Traditional Activities

i) i) Fund based activitiesFund based activitiesii)ii) Non fund based activities Non fund based activities

2. Morden Activities2. Morden Activities

1. Traditional activities

Traditionally, the financial intermediaries have been rendering a wide range of

services encompassing both capital and money market activities. They can be

grouped under two heads viz;

i) Fund based activities andii)ii) Non-fund based activities

i)Fund based activities

The traditional services which come under fund based activities are the following:

a) Underwriting of or investment in shares, debentures, bonds etc. of new issues (primary market activities)

b) Dealing in secondary market activities.c) Participating in money market instruments like commercial papers,

certificate of deposits, treasury bills, discounting of bills etc.d) Involving in equipment leasing, hire purchase, venture capital, seed capital

etc.e) Dealing in foreign market activities.

ii)Non-fund based activities

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FINANCIAL SERVICESFinancial intermediaries provide services on the basis of non-fund activities also. This can also be called “fee based” activity. Today, customers whether individual or corporate are not satisfied with mere provision of finance. They expect more from financial service companies. Hence, a wide variety of services, are being provided under this head. They include the following:

a) Managing the capital issues, i.e. management of pre-issue and post-issue activities relating to the capital issue in accordance with the SEBI guidelines and thus enabling the promoters to market their issues.

b) Making arrangements for the placement of capital and debt instruments with investment institutions.

c) Arrangement of funds from financial institutions for the clients project cost or his working capital requirements.

d) Assisting in the process of getting all Government and other clearances.

2.Modern Activities2.Modern Activities

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FINANCIAL SERVICESBesides the above traditional services, the financial intermediaries of render innumerable services in recent times. Most of them are in the nature of non-fund based activity. In view of the importance, these activities have been discussed in brief under the head ‘New financial products and services’. However, some of the modern services provided by them are given in brief here under:

a) Rendering project advisory services right from the preparation of the project report till the raising of funds for starting the project with necessary Government approval.

b) Planning for mergers and acquisitions and assisting for their smooth carry out.

c) Guiding corporate customers in capital restructuring.d) Acting as Trustees to the debenture-holders.e) Hedging of risks due to exchange rate risk, interest rate risk, economic risk

and political risk by using swaps and other derivative products.f) Managing the portfolio of large Public Sector Corporations.g) Guiding the clients in minimization of the cost of debt and the determination

of the optimum debt equity mix.h) Undertaking risk management services like insurance services, buy-back

options etc.i) Undertaking services relating to the capital market such as:

Clearing services, Registration and transfers, Safe-custody of securities, Collection of income on securities.

j) Promoting credit rating agencies for the purpose of rating companies which want to go public by the issue of debt instruments.

k) Recommending the financial collaboration / joint ventures by identifying suitable joint venture partner and preparing joint venture agreement.

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2.4 Financial Services –Features

Like any other services financial services are characterized by the following __

Intangibility: The basic features of financial services are that they are

intangible in nature. For financial service to be successfully created and

marketed, the institution of provided them must have a good image and

the confidence of its clients. Quality and innovativeness of services are

the focal points for building credibility and gaining the trust of the

clients.

Customer Orientation: The institution providing the financial services

study the needs of the customer in detail. Based on the results of the

study, they come out with innovative financial strategies that give due

regard to the costs, liquidity and maturity considerations for various

financial products. This way, financial services are customer-oriented.

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Inseparability: The functions of producing and supplying financial

services have to be carried out simultaneously. This calls for a perfect

understanding between the financial service firms and their clients.

Perishability: Financial services have to be created and delivered to the

target clients. They cannot be stored. They have to be supplied

according to the requirement of customers. Hence, it is imperative that

the providers of the financial services ensure a match between demand

and supply.

Dynamism: Financial services institutions must be proactive in nature,

and evolve new services by visualizing the expectations of the

market .The financial services have to be constantly refined on the basis

of socio-economic changes occurring in the economy, such as

disposable income, standard of living, level of education, etc.

2.5 GROWTH OF FINANCIAL SERVICES

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FINANCIAL SERVICESThe growth of financial sector in India at present is nearly 8.5% per year. The

rise in the growth rate suggests the growth of the economy. The financial

policies and the monetary policies are able to sustain a stable growth rate. The

reforms’ pertaining to the monetary policies and the macro economic policies

over the last few years has influenced the Indian economic to the core. The

major step towards opening up of the financial market further was the

nullification of the regulations restricting the growth of the financial sector in

India. To maintain such a growth for a long term the inflation has to come down

further.

The financial sector in India has an overall growth of 15%, which has

exhibited stability over the last few years although several other markets across

the Asian region were going through a turmoil. The development of the system

pertaining to the financial sector was the key to the growth of the same. With

the opening of the financial market variety of products and services were

introduced to suit the need of the customer. The Reserve Bank of India (RBI)

played a dynamic role in the growth of the financial sector of India.

A)Growth of the banking sector in India:

The banking system in India is the most extensive.

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FINANCIAL SERVICES The total asset value of the entire banking sector in India is nearly

US$270 billion

The total deposits is nearlyUS$220 billion. Banking sector in India has

been transformed completely.

B)Growth of the Capital Market in India

The ratio of the transaction was increased with the share ratio and deposit

system

The removal of the pliable but ill-used forward trading mechanism

The introduction of infotech systems in the National Stock Exchange

(NSE) in order to cater to the various investors in different locations

Privatization of stock exchanges

C)Growth in the Insurance sector in India

With the opening of the market, foreign and private Indian players are

keen to convert untapped market potential into opportunity by providing

tailor-made products:

The insurance market is filled up with new players which has led to the

introduction of several innovative insurance based products value add-

ons, and services. Many foreign companies have also entered the arena

such as Tokio Marine, Aviva, Allianz, Lombart General, AMP, New

York Life, Standard Life, AIG, and Sun Life

The competition among the companies has led to aggressive marketing,

and distribution techniques

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FINANCIAL SERVICESD)Growth of the Venture Capital market in India

The venture capital sector in India is one of the most active in the

financial sector inspite of the hindrances by the external set up

Presently in India there are around 34 national and 2 international SEBI

registered venture capital funds.

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2.6 Challenges faced by Financial Service Companies

Market issue

In an increasingly competitive marketplace, successful players are focused on customer retention. Improvements in retention levels can often be achieved by improving the approach to customer management and customer segmentation. There is also a need to address increasing customer expectations for price and service.

Regulatory issues

Regulation has reached such a level that many organisations are focused almost

entirely on meeting regulatory requirements. This is causing businesses to put at

risk other initiatives required to maintain a competitive position in the market

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FINANCIAL SERVICES Operational issues

Globalisation, consolidation, convergence and the increasing focus on

competitiveness are all driving the need to improve the efficiency and effectiveness

of operations. Cost control remains a management imperative. Operational risk

systems and controls (driven by regulation) are necessities not options.

Technology issues

All of this change – in the marketplace, in the regulatory environment and in

operations – means that there is very often a need to replace and upgrade

infrastructure, hardware and software.

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2.7 Development of Financial Services in India

In last few years, India gas emerged as the one of the most rapidly growing

economies in the world. India has been categorized with nations like Brazil, Russia

and China (BRIC Nations) who are going to be the prime drivers of world

economy in next few decades. Since the time, India first opened its gates to foreign

investment (FDI & FII), there has been a complete turnaround. Now the traditional

Hindu rate of growth is a thing of past and clocking 8%-9% GDP growth rate is the

common norm. India along with other Asian powerhouse China makes for the

fastest growing nations in the entire world. In the recent time world economy has

developed certain serious economic difficulties, in the first instance failing of

banking & financial institutions and secondly the global economy has been badly

affected by falling demand in major economies.

The need for today is to build trust among the Financial Services Industry

supported by effective policy measure taken by the regulatory authority which will

raise standards of living. The Associated Chambers of Commerce and Industry of

India (ASSOCHAM), the apex body of the Chambers of Commerce of India, has

taken initiative by organizing a “Banking & Financial Services Industry (BFSI)”

Summit 2009 where analysts and consultants from global industry can elaborate in

more detail on issues and solutions affecting the BFSI sector & industries dealing

with them.

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2.8 Structure of the Indian Banking Industry

Classification of Banks

(2007)

Number of

Banks

Total Assets

(US$ billions)

Public Sector Banks 28 575

Indian Private Banks 25 175

Foreign Banks 29 48

Total 82 65

OPPORTUNITY

Foreign banks gaining prominence in India has a highly developed Financial

Services sector and popularity in India.

OVERVIEW

Total banking assets expected to grow to US$1 trillion by 2010 – a CAGR

of 11% .Over US$70 billion additional equity needed for growth plus Basel II

compliance. Consolidation in the banking space likely to be driven by private

players. Mutual funds: Assets Under Management (AUM) are expected to grow by

15% till 2010 .Retail finance is expected to grow at an annual rate of 18%, from

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FINANCIAL SERVICESUS$27.6 billion in 2003-04 to over US$75 billion by 2010.Demand for credit

likely to grow at 25% p.a. with rapid GDP growth.

3.1 INTRODUCTION OF BANK

In any economy Banks play a pivotal role. Without a sound and

effective banking system in India it cannot have a healthy economy. The past three

decades India’s banking system has several outstanding achievements to its credit.

Indian banking system has reached even to the remote corners of the country. This

is one of the main reasons of India’s growth process.

The name bank derives from the Italian word banco "desk/bench", used

during the Renaissance by Florentines bankers. Banks perform activities such as

accepting deposits and lendings. Banks' activities can be divided into retail

banking, dealing directly with individuals; business banking, providing services to

mid-size business; corporate banking dealing with large business entities; private

banking, providing wealth management services to High Net Worth Individuals;

and investment banking, relates to helping customers raise funds in the Capital

Markets and advising on mergers and acquisitions The first bank in India, though

conservative, was established in 1786 till today, the journey of Indian Banking

System can be segregated into three distinct phases. They are as mentioned below:

Early phase from 1786 to1969 of India banks

Nationalization of Indian bank and up to 1991prior to Indian banking

sector reforms.

New phase of Indian Banking System with the advent of Indian Financial

and Banking sector reform after 1991.

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Definition of bank

Banking Regulation Act of India,

1949 defines Banking as "accepting,

for the purpose of lending or

investment of deposits of money from

the public, repayable on demand or

otherwise and withdrawable by

cheques, draft, and order or

otherwise."

Other Definition of bank

According to Oxford English Dictionary, Bank is, “An establishment for custody

of money received from or on behalf of, its customers. Its essential duty is the

payment of the orders given on it by the customers, its profit mainly from the

investment of money left unused by them”.

Banks are now moving towards Universal Banking, which is a combination of

commercial banking, investment banking and various other activities including

insurance.

The evolution of IT services outsourcing in the Indian banks has presently

moved on to the level of Facilities Management (FM). Banks now looking at

business process management (BPM) to increase returns on investment improve

customer relationship management (CRM) and employee productivity.

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3.2 NATIONALISATION OF BANKS IN INDIA

The nationalization of banks in India took place in 1969 by Mrs. Indira

Gandhi the then prime minister. It nationalized 14 banks then. These banks were

mostly owned by businessmen and even managed by them.

Central Bank of India

Bank of Maharashtra

Dena Bank

Punjab National Bank

Syndicate Bank

Canara Bank

Indian Bank

Indian Overseas Bank

Bank of Baroda

Union Bank

Allahabad Bank

United Bank of India

UCO Bank

Bank of India

Before the steps of nationalization of Indian Banks, only State Bank

of India (SBI) was established. It took place in July 1955 under the SBI Act of

1955. The State Bank of India is India’s largest commercial bank.

SCHEDULED BANKS

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FINANCIAL SERVICES The second schedule of the Reserve Bank of India Act contains a

list of Banks which are described as “Scheduled Banks”. A bank in order to be

designated as a Scheduled bank should have a paid up capital and reserved as

prescribed by the Act. In terms of section 42(6) of RBI Act, 1934, the required

amount is only Rs. 5 lakh. However, presently to start a Commercial Bank the RBI

prescribed a minimum capital of Rs. 100 crore and its business must be managed in

a manner which, in the opinion of Reserve Bank of India. The scheduled Banks are

also required to maintain with the Reserve Bank of India a deposit in the form of

Cash Reserve Ratio, based on its demand and time liabilities, at a prescribed rate.

NON-SCHEDULED BANKS

The commercial banks, not included in the Second Schedule of

the RBI Act are known as Non-Scheduled Banks. They are not entitled to facilities

like refinance and rediscounting of bills, etc. from RBI. They do not get the

prestige as do scheduled banks.

BANKS IN INDIA

In India the banks are being segregated in different groups. Each

group has their own benefits and limitations in operating in India. Each has their

own dedicated target market. Few of them only work in rural sector while others in

both rural as well as urban. The RBI has shown certain interest to involve more of

foreign banks than the existing one recently.

3.3 Functions of a Bank

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FINANCIAL SERVICESSince Banking involves dealing directly with money, governments in most

countries regulate this sector rather stringently. In India, the regulation traditionally

has been very strict and in the opinion of certain quarters, responsible for the

present condition of banks, where NPAs are of a very high order. Banks essentially

perform the following functions:

A) Accepting Deposits from public/others (Deposits):

Banks are also called custodians of public money. Basically, the money is

accepted as deposit for safe keeping. Type of deposit accounts (Domestic

Customers)

Fixed Deposit Accounts : The term 'fixed' here

denotes tenure. Fixed Deposit, therefore,

presupposes a length of time for which the

depositor decides to keep the money with the Bank

and the rate of interest payable to the depositor is

decided by this tenure. Rate of interest differs from Bank to Bank.

Savings Account: As the name denotes, this

account is ideal for parking your temporary

savings. This account gives you a nominal rate of

interest and you can withdraw money as and when

the need arises.

Current Account: Banks accept deposits in

current account and allow unlimit withdrawals

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FINANCIAL SERVICESsubject to a minimum balance.No interest is payable on a current account.

Opening of a current account is indicated in the case of a business enterprise

or high worth individuals.

Recurring Deposit Account: Under a

Recurring Deposit account (RD account), a specific

amount is invested in bank on monthly basis for a

fixed rate of return. The deposit has a fixed tenure, at

the end of which the principal sum as well as the

interest earned during that period is returned to the investor.Loan/overdraft

facility is also available against Recurring Bank Deposits.

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B) Lending money to the public

Lending money is one of the two major activities of any Bank. Banks

accept deposit from public for safe-keeping and pay interest to them. They then

lend this money to earn interest on this money. In a way, the Banks act as

intermediaries between the people who have the money to lend and those who

have the need for money to carry out business transactions. The difference

between the rate at which the interest is paid on deposits and is charged on

loans, is called the "spread".Bank lends funds in following ways.

Overdraft: This type of advances are given to current account holders.

All entries are made in the current account. The word overdraft means the

act of overdrawing from a Bank account. In other words, the account

holder withdraws more money from a Bank Account than has been

deposited in it. It is sanctioned to sole trading partnership firms,and joint

stock companies.

Cash Credit: It can be given to current account holders as well as to the

others who do not have any account with the bank. Separate cash credit

account is maintained. In the case of Cash Credit, a proper limit is

sanctioned which normally is a certain percentage of the value of the

commodities/debts pledged by the account holder with the Bank. The cash

credit is given against the security of tangible assets and| or guarantees.

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Bill Discounting: When the seller (drawer) deposits genuine commercial

bills and obtains financial accommodation from a bank or financial

institution, it is known as ‘bill discounting’. The seller, instead of

discounting the bill immediately may choose to wait till the date of

maturity. The bank can get the bill rediscounted with the All India

Financial Institution such as Industrial Development Bank of India (IDBI)

Export Import Bank of India (EXIM Bank), etc.

Term Loans: Lumpsum amounts are given. It is normally for short

term,say a period of one year of medium term say a period of five

years.This type of loan is normally given to the borrowers for acquiring

long term assets i.e. assets which will benefit the borrower over a long

period (exceeding at least one year). Purchases of plant and machinery,

constructing building for factory, setting up new projects real estate fall in

this category. Loans are normally secured against security of assets.

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3.4 Financial Services by Banks in Rural Sector

Recently,several policy initiatives have been taken

to advance rural banking. These include additional capital contribution to

NABARD by the RBI and the Government of India, recapitalisation and

restructuring of RRBs, simplification oflending procedures as per the Gupta

Committee recommendations, preparation of a special credit plans by public

sector banks andlaunching of Kisan Credit Cards. Finally, a scheme linking

self-help groups with banks has been launched under the aegis of NABARD

to augment the resources of micro credit institutions. A Committee has gone

into various measures for developing micro credit, and has submitted its

report, which is under the consideration of the RBI.

In a phase in the international development

endeavour in which ideology is out of fashion, the search is on for practical,

workable solutions to the deep-seated challenges of poverty. Micro-credit

seems to provide just such a solution. By delivering financial services at a

scale, and by mechanisms, appropriate to poor people, micro-credit can

reach them. By providing poor people with credit for microenterprise it can

help them work their own way out of poverty. And by providing loans rather

than grants the micro-credit provider can become sustainable by recycling

resources over and over again. In other words microcredit appears to deliver

the 'holy trinity' of outreach, impact and sustainability.

The micro-credit industry has sought to resolve

the tensions between a focus on poverty and a commitment to sustainability

by integrating them within a matrix defined by two axes, of outreach (or

access) and financial sustainability.

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Micro Financial Services to Rural Sector

Basic Banking Services: Basic banking services that include savings and

withdrawal facilities meet the demand for liquidity whether it be for

enterprise purposes or for emergencies. The availability of savings

products, the design of which takes into account the cash flows of the poor,

would be very crucial to the effective mobilization of savings. There is also

a need to innovate for micro-investment products that enable the poor to

maximize returns on their surplus.

Insurance Including Life, Disability, Health and Assets: The

vulnerability of the poor points to insurance being a crucial product.

Existing ways of informal insurance among the poor are: drawing down on

savings, reciprocal need-based gift exchange, selling physical assets and

diversifying income sources. There is a need for a mechanism to pool,

price and trade the risks of the poor and the means to do this would be an

insurance product that is able to bring under its fold the poor with varying

risk profiles.

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3.5 Banking Services Provided by Through Different channels

ATMs

An automated teller machine (ATM) is a computerised

telecommunications device that offers many banking services

such as deposit and withdrawl of cash, balance enquiry, transfer

of funds, pin change, request for cheque book, and statement of

accounts.

Debit Cards

Debit card offers direct withdrawl of funds

from a customers bank account electronically.

Under this system cardholders accounts are

immediately debited against the amount of

goods purchase.

Credit Card

A plastic card, with a magnetic strip or an

embedded microchip, connected to a credit

account that may be used repeatedly to borrow

money or buy products and services on credit.

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Demat Account

In India, a demat account, the abbreviation for

dematerialised account, is a type of banking

account which dematerializes paper-based physical

stock shares into electronic form. The

dematerialised account is used to avoid holding physical shares,no stamp duty on

transfer of securities, elimination of risks associated with physical certificates such

as bad delivery, fake securities, delays, thefts etc.

Telephone Banking or Phone Banking

Telephone banking is a service provided by a

financial institution which allows its customers to

perform transactions over the telephone. It offers

virtually all the features of an automated teller

machine like account balance information and list of

latest transactions, electronic bill payments, funds transfers between a customer's

accounts, etc.

Mobile Banking

Mobile banking (also known SMS Banking) is

a term used for performing balance checks, account

transactions, payments etc. via a mobile device such

as a mobile phone.

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Online Banking

Online banking (or Internet banking) allows

customers to conduct financial transactions on a

secure website operated by their retail or virtual

bank.Through this, one can pay electric a bill,

apply for a loan, new account, funds transfer etc.

Video Banking

Video banking is a term used for performing banking

transactions or professional banking consultations via a

remote video connection.The functions are Cash Deposits,

Check Deposits, Cash Withdrawal, Coin Withdrawals, Bill Payments, Account

inquiries, Process New Accounts, Account Transfers etc.

Electronic funds transfer

Electronic funds transfer or EFT refers to the

computer-based systems used to perform financial

transactions electronically. EFTPOS (Electronic Funds

Transfer at Point of Sale) also allows users of the system

to withdraw cash at the time of purchasing a product or service through the

merchant's EFTPOS terminal.

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FINANCIAL SERVICES Mail

Mail is part of the postal system which itself is a

system wherein written documents typically enclosed in

envelopes, and also small packages containing other

matter, are delivered to destinations around the world.

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4.1.1 Mutual funds

Mutual funds are supposed to be the best mode of

investment in the capital market since they are very

cost beneficial and simple, and do not require an

investor to figure out which securities to invest into.

A mutual fund could simply be described as a financial medium used by a group of

investors to increase their money with a predetermined investment. The

responsibility for investing the pooled money into specific investment channels lies

with the fund manager of said mutual fund.

Therefore investment in a mutual fund means that the investor has bought the

shares of the mutual fund and has become a shareholder of that fund.

Diversification of investment Investors are able to purchase securities with

much lower trading costs by pooling money together in a mutual fund rather

than try to do it on their own. However the biggest advantage that mutual funds

offer is diversification which allows the investor to spread out his money across

a wide spectrum of investments. Therefore when one investment is not doing

well, another may be doing taking off, thereby balancing the risk to profit ratio

and considerably covering the overall investment. The best form of

diversification is to invest in multiple securities rather than in just one security.

Mutual funds are set up with the precise objective of investing in multiple

securities that can run into hundreds. It could take week for an investor to

investigate on this kind of scale, but with investment in mutual funds all this

could be done in a matter of hours.

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4.1.2 Definition of Mutual Fund

The securities and exchange board of India

(mutual fund) regulation, 1993 defines a mutual

fund as “A fund established in the form of a

trust by a sponsor, to raise monies by the

trustees through the sale of units to the public,

under one or more schemes, for investing in

securities in accordance with these regulations

4.1.3 Mutual Fund Types :

Different types of mutual funds are as follows:

Money market funds

They are considered the safest mutual fund investments

because till date these funds have maintained a 100 % success rate as none has

ever folded up. Therefore serious investment objectives like storing money for

emergencies, saving for the short term, or looking for a place to store cash from

sale of an investment, are perfectly compatible with money market funds. These

funds also invest in short term debt instruments occasionally and return accruals

that are double of what bank securities offer. Additionally money markets allow

investors to write checks out of their accounts and usually allow a high level of

liquidity that is not found in bank securities

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Bond funds

Investments in bond funds have more risk than those of the money

market funds and are usually aimed at consolidating a portfolio by generating more

income. Some of the main bond funds are:

Municipal bond funds

Corporate bond funds

Mortgage backed securities funds

US government bond funds

Stock funds

Stock funds promise more ‘bang for the buck' but are fraught with the

risk of investments being exposed to the turbulence that stock markets occasionally

experience. Where money market funds and bond funds give an ROI that is barely

above inflation, stock funds are way ahead with their high earning potential. Some

of the main stock funds are:

Strategic

Growth funds

Value funds

Blend funds

International Funds

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FINANCIAL SERVICES Global funds

Foreign funds

Country specific funds

Investing in Mutual Funds

A mutual fund is pools the savings of a

number of investors, with the objective of

investing that money in capital market securities

such as equity stocks, bonds, and debentures. The

returns on these investments are shared by the

investors whose money has been pooled. A mutual

fund is considered to be the ideal investment

option for the common person, allowing him to invest in a diversified,

professionally managed assortment of securities at a relatively lower cost.

On the basis of execution and operation

Open-ended Funds:- These funds do not have a fixed date of redemption.

Generally they are open for subscription and redemption throughout the year.

Their prices are linked to the daily net asset value (NAV). From the investors'

perspective, they are much more liquid than closed-ended funds.

Close-ended Funds:- These funds are open initially for entry during the Initial

Public Offering (IPO) and thereafter closed for entry as well as exit. These

funds have a fixed date of redemption. One of the characteristics of the close-

ended schemes is that they are generally traded at a discount to NAV; but the

discount narrows as maturity nears. These funds are open for subscription only

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FINANCIAL SERVICESonce and can be redeemed only on the fixed date of redemption. The units of

these funds are listed on stock exchanges (with certain exceptions), are tradable

and the subscribers to the fund would be able to exit from the fund at any time

through the secondary market.

4.1.4 Benefits of Investing in Mutual Funds:

There are several benefits from investing in a Mutual Fund:

Small investments: Mutual funds help you to reap the benefit of returns by a

portfolio spread across a wide spectrum of companies with small investments.

Professional Fund Management: Professionals having considerable expertise,

experience and resources manage the pool of money collected by a mutual fund.

They thoroughly analyze the markets and economy to pick good investment

opportunities.

Spreading Risk: An investor with limited funds might be able to invest in only

one or two stocks/bonds, thus increasing his or her risk. However, a mutual

fund will spread its risk by investing a number of sound stocks or bonds. A fund

normally invests in companies across a wide range of industries, so the risk is

diversified.

Transparency: Mutual Funds regularly provide investors with information on

the value of their investments. Mutual Funds also provide complete portfolio

disclosure of the investments made by various schemes and also the proportion

invested in each asset type.

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FINANCIAL SERVICES Choice: The large amount of Mutual Funds offer the investor a wide variety to

choose from. An investor can pick up a scheme depending upon his risk/ return

profile.

Regulations: All the mutual funds are registered with SEBI and they function

within the provisions of strict regulation designed to protect the interests of the

investor.

Concept of Mutual Funds

A Mutual Fund is a trust that pools the savings of a number of investors who

share a common financial goal. The money thus collected is then invested in

capital market instruments such as shares, debentures and other securities. The

income earned through these investments and the capital appreciation realized

are shared by its unit holders in proportion to the number of units owned by

them. Thus a Mutual Fund is the most suitable investment for the common man

as it offers an opportunity to invest in a diversified, professionally managed

basket of securities at a relatively low cost. The flow chart below describes

broadly the working of a mutual fund:

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4.1.5 Risks involved in investing in Mutual Funds:

Mutual Funds do not provide assured returns. Their returns are

linked to their performance. They invest in shares, debentures, bonds etc. All

these investments involve an element of risk. The unit value may vary

depending upon the performance of the company and if a company defaults in

payment of interest/principal on their debentures/bonds the performance of the

fund may get affected. Besides incase there is a sudden downturn in an industry

or the government comes up with new a regulation which affects a particular

industry or company the fund can again be adversely affected. All these factors

influence the performance of Mutual Funds.

Some of the Risk to which Mutual Funds are exposed to is given

below:

Market risk:- If the overall stock or bond markets fall on account of overall

economic factors, the value of stock or bond holdings in the fund's portfolio can

drop, thereby impacting the fund performance.

Non-market risk:- Bad news about an individual company can pull down its

stock price, which can negatively affect fund holdings. This risk can be reduced

by having a diversified portfolio that consists of a wide variety of stocks drawn

from different industries.

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FINANCIAL SERVICES Interest rate risk:- Bond prices and interest rates move in opposite directions.

When interest rates rise, bond prices fall and this decline in underlying

securities affects the fund negatively.

Credit risk:- Bonds are debt obligations. So when the funds invest in corporate

bonds, they run the risk of the corporate defaulting on their interest and

principal payment obligations and when that risk crystallizes, it leads to a fall in

the value of the bond causing the NAV of the fund to take a beating.

4.1.6 Rights of a Mutual Fund holder in India

As per SEBI Regulations on Mutual Funds, an investor is entitled to:

Receive Unit certificates or statements of accounts confirming your title within

6 weeks from the date your request for a unit certificate is received by the

Mutual Fund.

Receive information about the investment policies, investment objectives,

financial position and general affairs of the scheme.

Receive dividend within 42 days of their declaration and receive the redemption

or repurchase proceeds within 10 days from the date of redemption or

repurchase.

The trustees shall be bound to make such disclosures to the unit holders as are

essential in order to keep them informed about any information, which may

have an adverse bearing on their investments.

75% of the unit holders with the prior approval of SEBI can terminate the AMC

of the fund.

75% of the unit holders can pass a resolution to wind-up the scheme.

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FINANCIAL SERVICES An investor can send complaints to SEBI,

who will take up the matter with the

concerned Mutual Funds and follow up with

them till they are resolved.

4.2.1 Introduction of Venture Capital

Venture capital is seen as `you've-got-the-

idea, we-have-the-money'.

Venture Capital is a form of "risk capital .A venture capital fund is a pooled

investment vehicle (often in the form of a limited partnership) that primarily

invests the financial capital of third-party investors in enterprises that are too

risky for the standard capital markets or bank loans. Venture capital (also

known as VC or Venture) is a type of private equity capital typically provided

to early-stage, high-potential, growth companies in the interest of generating a

return through an eventual realization event such as an IPO or trade sale of the

company.

Venture capital provides long-term, committed share capital, to help unquoted

companies grow and succeed. As shareholder venture capitalist's return is

dependent on the growth and profitability of the business. This return is

generally earned when the venture capitalist "exits" by selling its shareholding

when the business is sold to another owner.

Venture capital investors are only interested in companies

with high growth prospects, which are managed by experienced and ambitious

teams who are capable of turning their business plan into reality. The term of

the investment is often linked to the growth profile of the business. Investments

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FINANCIAL SERVICESin more mature businesses, where the business performance can be improved

quicker and easier, are often sold sooner than investments in early-stage or

technology companies where it takes time to develop the business model.

4.2.2 Meaning of Venture Capital

Venture Capital is long-term risk capital to finance high technology projects

which involve risk but at the same time has strong potential for growth. Venture

Capitalist pools their resources including managerial abilities to assist new

entrepreneurs in the early yeas of project. Once the project reaches the stage of

profitability, they sell their equity holdings at high premium.

4.2.3 Features of Venture Capital

The main features of venture capital are:

Venture Capital is usually in the form of equity participation. It may also

take the form of convertible debt or long term loan..

Venture capital finance caters largely to the needs of first-generation

entrepreneurs who are technocrats, with innovative technological business ideas

that have not so far been tapped in the industrial field

Venture Capitalist joins the entrepreneur as a co-promoter in projects and

shares the risks and rewards of the enterprise.

Once the venture has reached the full potential the Venture Capitalist

disinvests his holdings either to the promoters or in the market. The basic

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FINANCIAL SERVICESobjective of investment is not profit but capital appreciation at the time of

disinvestment.

4.2.4 Scope of Venture Capital

Venture Capital may take various forms at

different stages of the project. There are four

successive stages of development of a project to

exploit the economics of scale and achieve

stability. The various stages in the financing of

Venture Capital are described below:

Development of an Idea seed finance: In the initial stage Venture Capitalists

provide seed capital for translating an idea into business proposition. At this

stage investigation is made in depth which normally takes a year or more.

Implementation stage start up finance: When the firm is set up to

manufacture a product or provide a service, start up finance is provided by the

Venture Capitalists. The first and second stage capital is used for full scale

manufacturing and further business growth.

Fledging stage additional finance: In the third stage, the firm has made some

headway and entered the stage of manufacturing a product but faces teething

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FINANCIAL SERVICESproblems. It may not be able to generate adequate funds and so additional round

of financing is proved to develop the marketing infrastructure.

Establishment finance: As this stage the firm is established in the market and

expected to expand at a rapid pace. It needs further financing for expansion and

diversification so that it can reap economies of scale and attain stability.

4.2.5 Venture Capital Regulations in India

Registration with SEBI is mandatory to carry out the business of Venture

Capital Funds in India. The regulations are as follows:

Any company or trust or a body corporate or a foreign Venture Fund (vc) to

carry on any activities of venture capital should apply to the SEBI.

Minimum sum acceptable by the VC Fund from any investor is Rs. 5 lakh.

Before the start of operations by the venture capital fund shall have

commitment from the investor for contribution of an amount of Rs.5 crore.

The Venture Capital fund should not carry on any other activities other than

that of venture capital fund.

Venture Capital fund should not invest more than 25% corpus of the fund in

one venture.

Any Venture Capital fund is not permitted to get its units listed on any

recognized stock exchange for the first three years from the date of issuance of

units.

VC fund should maintain proper books of accounts as per the law.

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5.1.1 Introduction of Derivative

A Derivative is a financial instrument that

is derived from some other asset, index,

event, value or condition (known as the

underlying). Rather than trade or exchange

the underlying itself, derivative traders

enter into an agreement to exchange cash or

assets over time based on the underlying. A

simple example is a futures contract:

Derivatives can be used by investors to

speculate and to make a profit if the value

of the underlying moves the way they

expect (e.g. moves in a given direction, stays in or out of a specified range,

reaches a certain level). Alternatively, traders can use derivatives to hedge or

mitigate risk in the underlying, by entering into a derivative contract whose

value moves in the opposite direction to their underlying position and cancels

part or all of it out. Commodities whose value is derived from the price of

some underlying asset like securities, commodities, bullion, currency, interest

level, stock market index or anything else are known as “Derivatives”.

In simpler form, derivatives are financial security such as an

option or future whose value is derived in part from the value and

characteristics of another security, the underlying it is a generic term for a

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FINANCIAL SERVICESvariety of financial instruments. Essentially, this means you buy a promise to

convey ownership of the asset, rather than the asset itself. The legal terms of a

contract are much more varied and flexible than the terms of property

ownership. In fact, it’s this flexibility that appeals to investors.

Derivatives are usually broadly categories are:

The relationship between the underlying and the derivative (e.g. forward,

option, swap)

The type of underlying (e.g. Equity derivatives, FX derivatives, credit

derivatives)

The market in which they trade (e.g. exchange traded or over-the-counter)

5.1.2Benefits

Nevertheless, the use of derivatives also has its benefits

Derivatives facilitate the buying and selling of risk and many people

consider this to have a positive impact on the economic system. Although

someone loses money while someone else gains money with a derivative, under

normal circumstances, trading in derivatives should not adversely affect the

economic system because it is not zero sums in utility.

Former Federal Reserve Board chairman Alan Greenspan commented in

2003 that he believed that the use of derivatives has softened the impact of the

economic downturn at the beginning of the 21st century.

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5.1.3 Types of derivatives

OTC and exchange-traded

Over-the-counter (OTC) derivatives are contracts that are traded (and privately

negotiated) directly between two parties, without going through an exchange or

other intermediary. Products such as swaps, forward rate agreements, and exotic

options are almost always traded in this way. The OTC derivative market is the

largest market for derivatives, and is largely unregulated with respect to disclosure

of information between the parties, since the OTC market is made up of banks and

other highly sophisticated parties, such as hedge funds.

Because OTC derivatives are not traded on an exchange, there is no

central counterparty. Therefore, they are subject to counterparty risk, like an

ordinary contract, since each counterparty relies on the other to perform.

Exchange-traded derivatives

Exchange-traded derivatives (ETD) are those derivatives products that are traded

via specialized derivatives exchanges or other exchanges. A derivatives exchange

acts as an intermediary to all related transactions, and takes Initial margin from

both sides of the trade to act as a guarantee. The world's largest [3] derivatives

exchanges (by number of transactions) are the Korea Exchange (which lists KOSPI

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FINANCIAL SERVICESIndex Futures & Options), Eurex (which lists a wide range of European products

such as interest rate & index products),

Some types of derivative instruments also may trade on

traditional exchanges. For instance, hybrid instruments such as convertible

bonds and/or convertible preferred may be listed on stock or bond exchanges.

Also, warrants (or "rights") may be listed on equity exchanges.

Forwards

A forward contract is a customized contract between two entities, where

settlement takes place on a specific date in the future at today’s pre-agreed

price. Forward contracts are being used in India on a large scale in the foreign

exchange market to hedge the currency risk. Forward contracts, being

negotiated by the parties on one to one basis, offer them tremendous flexibility

to articulate the contract in terms of price, quantity, quality delivery time and

place. On the other side, forward contracts, being customized, are plagued with

poor liquidity and default risk (credit risk).

Futures

A futures contract is an agreement between two parties to buy or sell an asset at

a certain time in the future at a certain price. Futures contracts are special types

of forward contracts in the sense that the former are standardized exchange-

traded contracts, such as futures of the Nifty index. In futures market, clearing

corporation/house becomes the counter party to all the trades or provides the

unconditional guarantee for their settlement i.e. assumes the financial integrity

of the entire system. An Option is a contract which gives the right, but not an

obligation, to buy or sell the underlying, at a stated date and at a stated price.

Options are of two types - Calls and Puts options:

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FINANCIAL SERVICES ‘Calls’ give the buyer the right but not the obligations to buy a given

quantity of the underlying asset,

at a given price on or before a

given future date.

‘Puts’ give the buyer the right,

but not the obligation to sell a

given quantity of underlying

asset at a given price on or

before a given future date.

Presently, at NSE futures and

options are traded on the Nifty, CNX IT, BANK Nifty and 116 single stocks.

5.1.1Introduction of Merchant Banking

The term Merchant Banking has its origin in U.K during eighteenth and early

nineteenth century. Merchant banking activities was initiated into Indian capital

market where Grind lays Bank (foreign bank) receive the license from the RBI

in 1967. In 1972, the Banking Commission also recommended that India should

also start merchant banking services so that they would to their clients. Hence

State Bank of India started Indian Merchant Banking in 1972; its objective was

to render corporate advice and assistance to small and medium entrepreneurs.

The Commercial Banks that follow SBI were Central Bank

of India, Bank of India, Syndicate Bank, Bank of Baroda and Standard

Chartered Bank, Canara Bank, Indian Overseas Bank, ICICI Bank etc.Merchant

Banking activities are regulated by the SEBI & Ministry of finance &

Companies act of 1956.

Definition of Merchant Banking

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FINANCIAL SERVICES The first authoritative definition for the term ‘Merchant Banker’ has been given

in the Rule 2 (e) of SEBI (Merchant Bankers) Rules, 1922. Accordingly, “A

Merchant Banker means any person who is engaged in the business of Issue

Management either by making arrangements regarding selling, buying or

subscribing to Securities as Manager, Consultant,

Adviser of rendering Corporate Advisory Service in

relation to such Issue Management”.

5.1.2 Merchant banking Indian Scenario

Till early 1960s, there was no merchant banking in

the Indian banking system. It was the grind lays Bank which started merchant

services as far back as 1967. After Grind lays Bank, other foreign banks like

Citibank and Chartered bank, started these services in India.Till 1970s, the main

services rendered were management of share issues and sub-aspects of financial

consultancies. In mid 1970s, there was a boom in the capital market with the

introduction of “Foreign Exchange Regulation Act (FERA) (1973).” This

created awareness in the investing public about the capital market. Today, the

Merchant Banking set up in the country is broadly divided into the following

groups:

Foreign Banks: Along with Grind lays Banks, Citibank, Chartered Bank and

Hong Kong Bank are also active in merchant banking.

Indian Banks: State Banks of India took the lead among Indian banks and is

at present well established in the merchant banking field.

Private Merchant Bankers: Today, firms like J.M. financial Consultants,

Champaklal Investments and Financial consultancy, V.B. Desai Consultants

etc. are some of the leading Private merchant bankers in our country.

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FINANCIAL SERVICES Financial Institutions: Industrial Credit and Investment Corporation of India

(ICICI) has a well established merchant banking office.Its main concentration

and attention is on mergers, amalgamations and takeover.

5.1.3 Guidelines for Merchant Bankers

Merchant Banking in India is governed by Securities and Exchange Board of

India(SEBI)Regukatins,1992 to carry out the business of merchant

banking.Now, as per new amendment passed in 2006,only on category exists

that is Category I.An applicant should comply with the following norms:

Category I business includes activity of issue management ,acting as a

adviser,consultant,manager.

The applicant should be a body corporate and should have a minimum net

worth of Rs.5 crores

The applicant should not carry on any business other than those connected

with the securities market.

The applicant must have at least two employees with prior experience in

merchant banking and all the issues should be managed but at least by one lead

manager.

The applicant should not have been involved in any securities scam or

proved guilt for any offence.

Every merchant banker should furnish to the board half yearly unaudited

financial results when required by the Board.

SEBI can cancel /suspend registration of defaulter merchant bankers.

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FINANCIAL SERVICES

5.1.4 Services Rendered by Merchant Bank

Merchant banks are rendering diverse services and

functions, which are as follows:

Issue Management: When companies seek to raise resources for

implementation of a new project or finance expansion or modernization or

diversification of an existing unit or fund long term working capital

requirement, they retain the services of a merchant banker. The merchant

bankers’ help corporate to raise money from the markets through the issue of

shares, debentures, bonds etc.

Corporate Advisory Services Relating to Issue: The pricing of the issue

especially in a public issue is very important. The promoter also needs to

decide whether to go in for a fresh issue or to go for a rights issue. However this

will depend mainly on the quantum of funds that the company needs to raise. In

this matter, the expert advice of merchant bankers is of immense importance.

Underwriting: Underwriting is like insurance against the failure of an issue.

It is a guarantee to the issuing the company, that the money that it requires for

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FINANCIAL SERVICESits project will definitely be raised. For the risk that the underwriter takes, he is

paid commission. New companies entering the markets for the first time,

always face number of problems in raising funds from the market. Issuing

companies therefore approach different underwriters with a request to

underwrite the issue.

Mergers and Acquisition: A merger is a combination of two companies to

form a new company, while an acquisition is the purchase of one company by

another in which no new company is formed as due to competition the

companies unable to survive or prosper on their own may like to merge and

face competition and achieve growth targets.

Project Counseling: The corporate seek advice in respect of identification

of profitable investment opportunities in the related business areas or as part of

diversification process. The merchant bankers carry out detailed studies on

product demand patterns, cost structures, etc., to enable the corporate in

preparation of feasibility study.

Loan Syndication: It refers to assistance rendered by merchant banks to get

mainly term loans for project. Such loans may be obtained from a single

development finance institution or a syndicate or consortium as in the case of

large term loans. Merchant banks can also help corporate clients to raise

syndicated loans from commercial banks.

Portfolio Management: Portfolio refers to investment in different kinds of

securities such as shares, debentures or bonds issued by different companies or

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FINANCIAL SERVICESby government. It refers to maintaining proper

combinations of securities in a manner that they

give high return with low risk.

6.1.1 Introduction of Leasing

A lease is a legally enforceable contract which

defines the relationship between an owner, the

lessor, and a renter, the lessee. Most consumers

encounter a lease when renting housing or leasing a car.

A lease can be very short-term (a few weeks or months), or it can be

extended for a number of years. Many small businesses and retail stores have

lease agreements for 10 years or more, and renewal of the lease may just be a

formality. Apartment renters, however, rarely sign a lease extending past one

year of occupancy. The lessee knows that he or she has full rights to the

property without fear of sudden seizure or eviction. A lease also guarantees that

the original rental terms will not change until the lease has expired. A lease

arrangement does not always guarantee smooth sailing between landlord and

tenant, however. Renters and leasers are not owners, therefore the property is

always subject to scrutiny by the landlord and/or titled owner

6.1.2 Definition of Lease

A lease is a contractual agreement between the lessor (owner) and the lessee

(second party) for a specified asset, which can be property, a house or

apartment, business or office equipment, an automobile or even a horse. The

lessee receives the right to total ownership for a spelled out period of time and

conditions in return for payments .It is a contract that conveys the right to use

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FINANCIAL SERVICESproperty for a period of time in return for a consideration, usually rent, paid to

the property owner.

6.1.3 RBI Guidelines to Leasing Companies

Leasing companies are expected to here the following norms

while availing financial facility from banks:

Formation of consortium by a bank is not necessary, even if credit limit per

borrower exceeds Rs50 crores.

Banks are permitted to extent credit using the “need based approach”.

Banks are permitted to adopt syndication route instead of consortium route

irrespective of the quantum of credit invdived, if the arrangements suits the

borrower and financing banks.

The level of loan and cash credit component in case borrower with a limit of

less than Rs10 core would be settled between banks and the borrower.

The loan component of working capital limit(MPBF) i.e. maximum

permissible bank finance is enhanced to 80% and 75% in case of borrower

enjoying working capital credit limit of Rs20 core and more, and between 10-20

core respectively the balance being in form of cash credit.

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FINANCIAL SERVICES

6.1.4 Types of Lease

Capital Lease: A finance lease or capital lease is a type of lease. It is a

commercial arrangement where lesee selects the equipment, settles the right and

terms of sale and arranges with the leasing company to buy it. He enters into

irrevocable and non-cancellable contract with the company. The lesee maintains

it, insures and avail of after sales service and warranty backing.

Operating lease: A lease for which the lessee acquires the property for only

a small portion of its useful life. An operating lease is commonly used to

acquire equipment on a short-term basis. Any lease that is not a capital lease is

an operating lease.

Sale and Leaseback: Leaseback, short for sale-and-leaseback, is a financial

transaction, where one sells an asset and leases it back for a long-term: thus one

continues to be able to use the asset, but no longer owns it. This is generally

done for fixed assets, real estate and planes.

Leveraged lease: A lease in which the lessor puts up some of the money

required to purchase the asset and borrows the rest from a lender. The lender is

given a mortgage on the asset and an assignment of the lease and lease

payments. The lessee makes payments to the lessor, who makes payments to the

lender.

Cross-border lease: Cross-border leasing is also knows as international

lease. It is leasing arrangement where lessor and lessee are situated in different

countries. To illustrate, if a leasing company in USA makes available an air bus

on lease to air India, there would be a cross border lease.

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FINANCIAL SERVICES

Introduction to Factoring

Factoring is of recent origin in

Indian Context. Kalyana Sundaram

Committee recommended introduction of

factoring in 1989.Banking Regulation

Act, 1949, was amended in 1991 for Banks setting up factoring services. State

Bank of India and Canara Bank has set up their Factoring Subsidiaries. SBI Factors

Ltd, (April, 1991), CanBank Factors Ltd,(August,1991). RBI has permitted Banks

to undertake factoring services through subsidiaries. The parties involved in the

factoring transaction are

Seller or a Client.

Buyer or a Customer.

Financial Intermediary or a Factor.

Factoring is the sale of book debt by a firm (client) to a financial institution (factor)

on the understanding that the factor will pay for the book debt as and when they

are collected or a guaranteed payment date. Normally, the factor makes a part

payment up to 80% immediately after the debts are purchased thereby providing

immediate liquidity to the client. Factoring in India is governed by the following

act:

Indian Contract Act

Sales of Goods Act

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FINANCIAL SERVICES Transfer of Property Act

Banking Regulation Act

1) Benefits of Factoring

Factoring offers a fast, reliable, continuous source of cash without the need

to apply for a loan. So you can improve cash flow without incurring debt.

The bank loan application process is frequently lengthy, and the outcome is

often unpredictable. With factoring, this process is eliminated. Banks focus on

your business debt/equity ratio; we focus on your sales and the financial

strength of your customers.

Factoring can reduce or eliminate your need for funds from venture

capitalists, who generally want a percentage of your business, and will often

demand a say in how your company is run.

Factoring is extremely flexible. There is usually no limit to the amount you

can factor. You decide what and when to factor, not us.

Your company receives cash now for outstanding invoices, thereby reducing

your administration costs.

Factoring can allow you to pay your suppliers much faster, enabling you to

take advantage of cash and early payment discounts.

Factoring can reduce your company’s bad debt.

Factoring allows you to streamline credit approvals for new customers, as

we will be verifying creditworthiness both on your and our behalf.

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FINANCIAL SERVICES Factoring is accessible to just about any viable company,

even young, growing businesses without lengthy credit track records.

RBI Guidelines for Factoring

RBI as a central authority has been engaged in initiating a number of

measures for the development of factoring as a viable financial service. As a

follow up to recommendations of the Kalyana Sundaram group the banking

regulation ACT, 1949, was amended to enable commercial banks to undertake

factoring business. In 1990, RBI issued following guidelines:

Prior approval: no business of factoring is to be undertaken by banks

directly. However, indirect participation of banks in factoring services with

the reserve banks prior approval will be allowed whereby banks would

invest in shares of other factoring companies within the limits specified.

Subsidiaries: Banks are permitted to setup subsidiaries for undertaking the

business of factoring, either individually or jointly with other banks with

prior approval of RBI. Banks desirous of doing so, should apply to the chief

officer, department of banking operations, RBI, central office, Mumbai in

the form specified for the purpose.

Exclusive business: Factoring is to be undertaken by a factoring subsidiaries

or joint venture factoring company, and such factors should not engage in

financing other companies who are also engaged in business of factoring.

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FINANCIAL SERVICES Investment limit: The investment limit of the bank in the shares of factoring

companies, inclusive of its subsidiary in factoring business shall not exceed

in aggregate 10% of paid up capital and reserves of bank.

Reporting: Factor banker shall submit periodical reports to the RBI

regarding factoring business undertaken by it.

2) Different types of Factoring

Recourse Factoring

In recourse factoring, client undertakes to collect the debts from the customer.

If the customer doesn’t pay the amount on maturity, factor will recover the amount

from the client. Recourse factoring is offered at a lower interest rate since the risk

by the factor is low. Balance amount is paid to client when the customer pays the

factor.

Non Recourse factoring

In non recourse factoring, factor undertakes to collect the debts from the

customer. Balance amount is paid to client at the end of the credit period or when

the customer pays the factor whichever comes first. Factor purchases receivables

on the condition that the factor has on recourse to the client; if the debt turns out to

be non-recoverable. Higher commission is charged.

Maturity Factoring

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FINANCIAL SERVICES Factor does not make any advance payment to

the client. Factor pays on guaranteed payment date

or on a collection of receivables. There is no risk to

factor. He charges nominal commission.

Full Service Factoring

Under this, factor finance, administers the sales

ledger, collects the debt at his risk and renders consultancy service. If the debtor

fails to repay the debts, the entire responsibility falls on the shoulder of the factor

since he assumes credit risk also.

8) Introduction of Housing Finance

Loans to fulfill your dream....

to own a home...sweet home

Of late, housing finance has not only become popular, but the

procedure for obtaining loan has become so simplified that housing loans are

simply available. The National housing Bank (NHB) was set up in 1988 as an

apex institution for housing finance and a wholly-owned subsidiary of Reserve

Bank of India (RBI). The main objective of the bank is to promote and establish

the housing financial institutions in the country as well as to provide refinance

facilities to housing finance corporations and scheduled commercial banks.

In fact, the State Bank of India has set up a separate subsidiary for housing

finance called ‘SBI Home Finance’. Similarly, the Canara Bank has set up a

separate housing finance company. HUDCO provides refinance facility to the

state government and also to financial institution involved in housing

finance..The central government has adopted a five -year planning strategy

through which it makes some fiscal concessions for housing. State governments

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FINANCIAL SERVICEShave the power to legislate and have their own sources as specified in the

National Housing and Habitat Policy (1998). Further, land development

agencies can borrow from housing and land development agencies operating

throughout the country.“A set of all financial arrangements that are made

available by Housing Finance Companies (HFFCs) to meet the requirements of

housing is called housing finance”

Housing Finance Companies

Finance company " means a company engaged in the business of financing,

whether by providing loans or advances or otherwise. Some of the leading

finance companies providing housing loans are: HDFC Bank, IDBI Bank,

ICICI Bank, State Bank of India, Punjab National Bank, Bank of Baroda, and

Central Bank of India etc. These finance companies offer Home Loans to

individuals to purchase (fresh / resale) or construct houses. Loans are also

provided for home improvement or repair, extension of house etc. Home

Finance Banks or Housing Finance Companies provide:

Equity Loans: A form of finance to the customer by way of mortgage of

existing property to the financier for taking a loan for some other purpose. The

current market value of the property is the basis for providing home equity

loans.

Home Extension Loans: The purpose of this loan is the extension of

existing houses tike the addition of rooms, toilet facilities etc. Such loans fall

under the category of home loans.

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FINANCIAL SERVICES

Home Improvement Loans: These loans are provided mainly for repairs

and maintenance of existing houses- These could include internal and external

repairing, waterproofing and roofing, complete interior renovation, tiling and

flooring etc.

Home Purchase Loans: Finance provided for the purchase of ready-made

houses.

2) Housing Finance in India Growth-Factors

Investment in and sale of commercial properties are

recently gaining popularly in India thanks to real estate

and attractive schemes being offered by various housing

finance companies and banks. A developer who comes up

with a new property rents it out and then sells it.

Investing in a bank would generate hardly 6 to 7 percent interests, while the

stock market is risky. Real estate will offer at least 10 to 15 percent returns,

depending on the locality. The foreign companies are governed by RBI and

FERA norms, which do not allow them to invest in real estate in India. Once

these restrictions are waived, one will definitely see the emergence of real estate

mutual funds in India too. Housing finance has received a boost through a

combination of growing demand and rising affordability.

According to HDFC, every rupee spent on housing leads to a 78 paisa

increase in GDP. The positive fallout of real estate development on industries

such as cement and steel has led the government to provide a fiscal stimulus for

housing finance over the last few years. Between 1999 and 2001, the Union

Budgets have provided significant tax benefits on housing loans, thereby

offering fiscal stimulus to savings towards the construction sector.

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FINANCIAL SERVICESMain objective are as follows

To increase the number of residential houses in

the country by providing housing finance in a

systematic and professional manner.

To promote home ownership and to increase flow

of funds to the housing sector.

To strengthen housing finance by improving the

domestic financial market and financial services.

Providing direct loans to individuals and to diversify activities to client by

entering into mutual fund, leasing, insurance, commercial banking etc.

9) Current Scenario of Financial Services

According to the latest Central Statistical Organization (CSO) data, financial

services and real estate sector rose by 9.5 per cent in the first quarter of 2009-

10. During 2008-09, State Bank of India (SBI) and associate banks advanced

US$ 16.8 billion for infrastructure projects such as power plants and petroleum

refineries. Mutual funds investing in the banking sector witnessed an increase in

net values in September 2009 on the an average of 15.8 per cent, exceeding the

9.3 per cent rise.

The government has taken a number of steps in recent months to revive the

economy, including slashing interest rates, lowering factory levies. The

financial services space is a rapidly growing one in India. The mutual fund

industry has seen an 8.7 per cent increase in the asset base for the month of

August 2009, against an increase of 2.8 per cent in July 2009, largely due to

significant inflows into debt schemes.

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FINANCIAL SERVICES The average assets under management of the mutual fund industry stood at

US$ 153.89 billion as at end August 2009, according to the data released by

Association of Mutual Funds in India (AMFI).With the capital market showing

signs of revival, banks and financial companies that had put their mutual fund

plans on hold are gearing up to enter the segment. At present, nine players from

the financial services sector are in various stages of entering the space.

Do’s of Financial Services

Reserve Bank of India prefers that commercial banks do not indulge in

merchant banking business directly. They should set up a separate subsidiary.

This limits scope of commercial bank and gives space to merchant banker.

Mergers, takeovers, acquisitions, new Greenfield projects, fund raising for

government institutions, active money market are providing better prospects to

merchant bankers.

The primary advantage of venture capital is that they allow entrepreneurs to

build their company with OPM (other people's money). If you need financing to

build your technology or product and don't have the money to do it yourself, the

idea is that the venture capitalists provides the capital to allow you to build.

At nascent stage of business no other way of funding is available. Bankers are

unwilling to extend loans..Venture Capital funds contribute not only funds but

also management expertise which promoters may not be having adequately.

Venture Capital funds provide investment opportunities in high risk new

ventures.

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FINANCIAL SERVICES

Leasing may provide more flexibility to a business which expects to grow or

move in the relatively short term, because a lessee is not usually obliged to

renew a lease at the end of its term. Hundred percent financing is available.

Leasing is less capital-intensive than purchasing, so if a business has constraints

on its capital, it can grow more rapidly by leasing property than it could by

purchasing the property

In factoring there is instant access to your earnings instead of waiting to be

paid by your customers. Instant cash against receivables leading to improved

cash flows

The funds advanced will enable you to make bulk purchases and enjoy

quantity and early payment discounts from suppliers. The increase in cash will

lead to further increase in sales.

Housing Finance Company provides finance for the purchase of ready-made

houses. Real estate will offer at least 10 to 15 percent returns, depending on the

locality as compared to bank.

The real estate property acts as asset which can be used in case of need.

Moreover, the asset value increases year after year. There are also chances of

capital appreciation.

Investors also benefit from the convenience and flexibility offered by Mutual

Funds. Investors can switch their holdings from a debt scheme to an equity

scheme and vice-versa. Because of diversification in mutual funds, it increases

the potential returns of investor as well as it decrease the overall risk.

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FINANCIAL SERVICES Mutual funds offer a variety of tax benefits to investors. Investments up to Rs 1

lacs in Equity Linked Saving Scheme (ELSS) are exempt from tax under

section 80 C. 

11.0 Dont’s of Financial Services

Company which is in merchant banking business would have expertise in

underwriting, hire purchase, leasing, portfolio management etc. But RBI does

not permit to get into these activities. So same promoters have to setup different

companies for different purposes.

Corporate like to use merchant bankers for malfide intensions. Giant

professional or multinational merchant bankers are cautious in their approach to

Indian market.

The disadvantage is that securing a deal with a VC can be a long and

complex process. Since the project is expected to run at start-up stage for

several years, liquidity may be a greater problem.

Unlike other projects, the ones that run under the venture finance may be

subject to a higher degree of risk, as their result is uncertain or, at best, probable

in nature.

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FINANCIAL SERVICES If circumstances dictate that a business must change its operations

significantly, it may be expensive or otherwise difficult to terminate a lease

before the end of the term.

In factoring, since a third party will now deal directly with customers to

collect amounts owed, this can negatively impact their perception of the

business. This is especially true if the factor engages in aggressive or

unprofessional practices when collecting accounts.

Factoring cost is higher than discounting. It may not be of much use where

companies have one time sales with customers.

In hire purchase 20-25% of the cost of asset is to be paid by the hirer.

The cost of maintenance of the hired asset is to borne by the hirer himself.

Due to huge investment in one item, the benefits of diversification of

investment are not available in real estate

.

Liquidity is low. Tax burden in form of stamp duty, capital gains tax, etc. is

heavy. Repairs and maintenance cost is also high.

No investment is risk free. If the entire stock market declines in value, the

value of mutual fund shares will go down as well, no matter how balanced the

portfolio. Investors encounter fewer risks when they invest in mutual funds than

when they buy and sell stocks on their own.

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FINANCIAL SERVICES When you invest in a mutual fund, you depend on the fund's manager to

make the right decisions regarding the fund's portfolio. If the manager does not

perform as well as you had hoped, you might not

make as much money on your investment as you

expected.

Future of Financial Services

The revised offer on financial services signals a substantial

improvement. India has offered to bind the existing trade and investment

regime. In the insurance sector, increasing the FDI investment limit up to 49 per

cent over the next 3 years will allow greater infusion of capital, introduction of

new instruments, market expansion and deeper penetration of insurance

services.

India can also undertake pre-commitments for merger and

acquisitions between foreign banks and Indian private sector banks, especially

as RBI’s Roadmap envisions foreign banks entering into mergers and

acquisitions with Indian private sector banks after 2009, subject to the 74 per

cent investment limit. Another area where pre-commitment would send a

positive signal to India’s trading partners would be regarding provision of

national treatment to foreign banks involving solvency ratios, income tax,

borrowing limits etc. Such pre-commitments would signal direction of future

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FINANCIAL SERVICESreforms and give domestic service providers and regulators time to prepare

themselves for competition and put in place the required regulatory regime.

Finally, given the move towards greater capital account

convertibility and the advent of e-commerce in financial services, it would be

advisable for India to undertake some commitments in financial services. This

would also strengthen India’s case as it demands that developed countries

provide full market access and national treatment commitment and data

processing of financial services.

CASE STUDY OF FINANCIAL SERVICES

Mission

DENA BANK will provide its

  Customers - premier financial services of great value, 

  Staff - positive work environment and opportunity for   growth and achievement,

  Shareholders - superior financial returns,

  Community - economic growth

Vision

  DENA BANK will emerge as the

most preferred Bank of customer choice in its area of operations, by its reputation and performance

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FINANCIAL SERVICES

DENA

BANK

Export Services

Dena Bank offers wide range of services both at pre-shipment and post-shipment stage to exporters to help them realize business opportunities world over. We offer both Pre-shipment and Post-shipment credit in Rupee denominated terms as well as in Foreign Currency to exporters having firm export orders or confirmed Letters of Credit.

Pre Shipment Export Credit (Packing Credit)

Dena Bank offers Pre-shipment Credit (Packing Credit) to the exporters for financing procuring, processing, manufacturing and/ or packing the goods for export. Packing Credit is granted for a period depending upon the circumstances of the individual case, such as the time required for procuring, manufacturing or processing (where necessary) and shipping the relative goods. Packing Credit is liquidated out of the proceeds of the Bill dawn for the exported commodities, once the Bill is purchased/ discounted etc., thereby converting pre-shipment credit into post-shipment credit.

Packing Credit in Foreign Currency (PCFC)

With a view to making credit available to exporters at internationally competitive rates, Dena Bank extends Pre-shipment Credit in Foreign Currency (PCFC) to exporters for domestic and imported inputs of exported goods at LIBOR/EURO LIBOR/ EURIBOR linked rates of interest. PCFC is available in major foreign currencies i.e. USD, GBP,

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FINANCIAL SERVICESEURO and YEN. Exporters can cover the cost of both domestic as well as imported inputs by these funds. PCFC can be liquidated out of proceeds of export documents on their submission for discounting/rediscounting under the EBR Scheme. Subject to mutual agreement between the exporter and the banker it can also be repaid / prepaid out of balances in EEFC A/c as also from rupee resources of the exporter to the extent exports have actually taken place.

Post Shipment Export Credit

Dena Bank offers Post-Shipment Credit to exporters after shipment of goods till the date of realization of export proceeds and includes any loan / advance granted on the security of any duty drawback allowed by the Govt. from time to time. The exporter has the option to avail of pre-shipment and post-shipment credit either in rupee or in foreign currency. . The exporter can avail the following advances at post-shipment stage:

i. To get export bills purchased /discounted / negotiated;

ii. To get advances against bills for collection;

iii. To receive advances against duty drawback receivable from Govt.

Letter of Credit Advising/ Confirmation

Dena Bank, having wide network of correspondent banks offers Letter of Credit advising services through SWIFT, fax, telephone to help exporters arrange for shipment and preparing the documents in advance.

Bank Guarantees

We offer bank guarantees on behalf of exporters to enable them to undertake big export contacts. The guarantees include bid-bond

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FINANCIAL SERVICESguarantee, Advance payment Guarantee etc. The guarantees are issued for eligible purposes as mentioned in FEMA.

Exporters’ Gold Card Scheme

Dena Bank has launched GOLD CARD SCHEME for exporters to meet the working capital needs of exporters with good track record and credit worthiness, subject to their fulfilling the specified eligibility norms.

Eligibility Criteria:

i. Exporters whose accounts have been classified as “Standard” continuously for a period of 3 years and there are no irregularities / adverse features in the conduct of the account. ii. Established exporters having satisfactory track record with the branch for at least 3 years and enjoying Credit Rating stipulated by the Bank.

Key benefits under the scheme are as following:

i. Rate of interest is stipulated at 0.25% lower than the rate applicable for normal exporters for pre-shipment Rupee credit.

ii. The charge schedule and fee structure are relatively lower than those provided to other exporters.

iii. Preference given for grant of Packing Credit in Foreign Currency (PCFC).

iv. Applications for credit are processed at norms simpler and under a process faster than for other exporters.

Gold Card issued is valid for 3 years and will be renewed for a further period of 3 years subject to compliance of laid down sanction terms and conditions.

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FINANCIAL SERVICES

Import Services

Dena Bank provides various types of fund based and non-fund based services to the importers for facilitating the imports in the country. All the facilities are subject to the prevalent rules of the Bank / RBI guidelines. Our Fund based services include Rupee and Foreign Currency loans, External Commercial Borrowing facilitation etc. and Non-Fund based services include establishment of Letter of Credit, collection/ payment of import bill and issuance of various guarantees on behalf of importers.

Letter of Credit

Dena Bank offers L/C facility for the purchase of goods in the international market. With the Letter of Credit, importers can build up better trust/ confidence in their suppliers and develop other business relationship at a much faster pace. The L/C facility can be granted to the importers after assessing their requirement / credit worthiness / financial strength and other parameters being to the satisfaction of the Bank. We help importers drafting the terms of Letter of Credit so as to protect their interest. The bank's vast network of branches and correspondent banks enables your enterprise to sustain a seamless flow of business on a wide platform.

Collection of Import Bills

The import bills are collected through our Authorized Branches at very competitive rates. Our bank has correspondent banking relationship with reputed International Banks throughout the world and affects remittances for imports’ payment in any part of the globe.

Bank Guarantees

Dena Bank on behalf of importers/ other customers issues guarantees in favour of beneficiaries abroad. The Guarantees can be both Performance and Financial. The issuance of guarantee is allowed for the purposes defined under FEMA subject to

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FINANCIAL SERVICESavailability of your credit limits or cash margin.

Fund based Services

We assist you to import desired goods by providing Rupee loans and Foreign Currency Loans. We facilitate buyer’s credit for your imports for the period specified under FEMA. We also assist our customers in raising foreign currency funds through External Commercial Borrowing (ECB) for expansion/ modernization of existing facilities and/ or import of capital goods etc.

Conclusion of Financial Services

Financial services constitute an important

component of financial system. Financial services is a

process by which funds are mobilized from a large

number of savers and make them available to all those

who is in need and particularly to corporate

customers. The main participants who are playing a

major role is providing financial services to serve the

needs of individual, institutions and corporate. They

render services such as mutual fund, merchant banking, leasing, factoring, housing

finance etc.

Financial Services contribute, in good manner, to speeding up the process of

economic growth and development. This takes place through the mobilization of

the savings of a cross section of people, for the purpose of channeling them into

productive investments. Financial services help not only in raising the fund but

also in ensuring their efficient distribution. The Financial Services industry

though a highly profitable Industry with respect to earnings does not count for a

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FINANCIAL SERVICESlarge share of the market and also employs a lesser number of people as compared

to some of the other Industries.

In the world almost every company now which previously described

themselves as a bank, insurance company, or brokerage house, now describes

themselves in some way as a financial services institution. The institution

providing the financial services study the needs of the customer in detail. Based on

the results of the study, they come out with innovative financial strategies that give

due regard to the costs, liquidity and maturity considerations for various financial

products.

Abbrevations

MF: Mutual Fund.

NHB: National Housing Bank.

RBI: Reserve Bank of India.

SBI FACS: State Bank of India Factors and Commercial Services Limited.

SEBI: Securities and Exchange Board of India.

SRO: Self-Regulatory Organization.

VCF: Venture Capital Fund.

AMBI: Association of Merchant Bankers of India

AMC: Asset Management Company.

AMFI: Association of Mutual Funds Industry.

EFTPOS: Electronic Funds Transfer at the Point-of-sale.

HDFC: Housing Development and Finance Corporation.

HFC: Housing Finance Company.

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FINANCIAL SERVICES

BIBILIOGRAPHY

Books Author

Financial Market and Services E Gordon, Dr.K.Natrajan

Innovation and Banking and Insurance Romeo.S.Mascarenhas

Banking and Financial Services Hemant.S.Ahluwalia

Financial Services and System Dr.S.Gurusamy

WEB

www.wikipediaorg.com www.sbihomefinance.com

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FINANCIAL SERVICESwww.banknetindia.com www.mapsofworld.com

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