Value of SAP Solution Manager

8/16/2019 Value of SAP Solution Manager

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The Value of SAP Solution Manager 7.1

SAP AGOctober 2013



© 2013 SAP AG. All rights reserved. 2Ramp-Up Knowledge Transfer Customer

Disclaimer

This presentation outlines our general product direction and should not be relied on in

making a purchase decision. This presentation is not subject to your license

agreement or any other agreement with SAP. SAP has no obligation to pursue any

course of business outlined in this presentation or to develop or release any

functionality mentioned in this presentation. This presentation and SAP's strategy and

possible future developments are subject to change and may be changed by SAP atany time for any reason without notice. This document is provided without a warranty

of any kind, either express or implied, including but not limited to, the implied

warranties of merchantability, fitness for a particular purpose, or non-infringement.

SAP assumes no responsibility for errors or omissions in this document, except if

such damages were caused by SAP intentionally or grossly negligent.



What our Customers say:SAP Solution Manager maps all functions needed

Cut total cost of ownership by more than 30%

30% future savings in implementation projects

50% of time saved in test management

Technical downtime reduced by more than 50%

Require-ments

Buildand Test

Design

Deploy

Operate

Optimize



SAP Solution Manager Maps all Functions Needed

“SAP Solution Manager has Mapped all the Functionality we Needed Including the

Implementation Roadmap, Solution Documentation, Best Practices, Testing, and Change

Management Tools. We Were Able to Effectively Monitor our SAP Project Using SAP

Solution Manager. We Have Benefited From the Convenience of the Solution

Documentation Capability, Which Enables a Global Repository of Documents Easily

Accessible by our Teams, and we Have Seen a Reduction in Time Spent in Monitoring

Project Progress by Deploying SAP Solution Manager as the Implementation Tool. We Planto use SAP Solution Manager More in Sustaining and Improving our SAP Landscape.”

Carel Du Plessis

Chief Financial Officer

Choithram & Sons

SAP HELPS CHOITHRAM & SONS DO WHAT THEY DO BEST, EVEN BETTER.

SAP Customer Quote Program

Powered by SAP Active Global Support



Cut Total Cost of Ownership by More Than 30%

“With the Help of Siemens IT Solutions and Services, and Their

Valuable Knowledge of the Run SAP Methodology in the Area of Incident

Management, Change Management, and Root Cause Analysis, we

Were Able to cut our Total Cost of Ownership by More Than 30% Withinthe Last Fiscal Year, While Reducing the Change-request Backlog by

90% at the Same Time.“

Viroje Chongkolwatana

Deputy Dean of IT

Siriraj Hospital

SAP HELPS SIRIRAJ HOSPITAL DO WHAT THEY DO BEST, EVEN BETTER.






30% future savings in implementation projects

"After the expert guided implementation session for solution

documentation, we achieved a clear concept of application lifecycle

management on SAP Solution Manager, and learned, in details, how to

build our business-process structure, and maintain the relevant

documentation. We also learned how to verify and update our business

structure with the solution documentation assistant tool. The ASAProadmap and business process repository guided us how to reuse

accelerators and templates. We expect it will save us over 30% on our

efforts in our future implementation projects."

Lu Hua

Service Level Manager

Freudenberg IT (Suzhou) Co.

SAP HELPS FREUDENBERG IT DO WHAT THEY DO BEST, EVEN BETTER.


powered by SAP Active Global SupportFind more customer quotes at

http://service.sap.com/customerquotes



50% of Time Saved in Test Management

“The Business Process Change Analyzer Pilot Service has Been Very Helpful in

our Efforts Towards Implementing Business Process Change Analysis and

Realizing the Benefits of SAP Solution Manager. Following the Guidance

Provided During This Service, we Have Been Able to Document two Core

Business Processes in SAP Solution Manager, Giving us an Opportunity to

Reuse the Documentation in Testing and Other Scenarios. In Addition, the

Analysis Results Have Helped us to Identify the Test Scope More Quickly Than

in the Past When we had to Figure it out Manually. The Time Required has BeenReduced by 50%, and so has the Time for the Testing Execution. With This

Service, we Have Learnt More About how Powerful SAP Solution Manager is!"

Jinbiao Xu

Chief Information Officer

XinAo Gas Investment LTD.

SAP HELPS XINAO GAS INVESTMENT DO WHAT THEY DO BEST, EVEN BETTER.





Technical Downtime Reduced by More Than 50%

“We are Running our Single Instance SAP Solution on a Global Basis and our

Business Departments Demand Continued Operations 24 x 7. As a

Consequence, we Cannot Afford Large Periods for Planned Downtime. With

the Help of SAP Active Global Support we Have Successfully Deployed the

Latest Support Packages for BI 7.0 With the Planned Technical DowntimeBeing Reduced From 18 Hours to 8.5 Hours Compared to the Previous

Support Package Implementation.“

Steve Somerville

Manager Applications Support

Rio Tinto Services Limited

SAP HELPS RIO Tinto DO WHAT THEY DO BEST, EVEN BETTER.





SAP Solution Manager - OverviewRequire-

ments

Buildand Test

Design

Deploy

Operate

Optimize



Requirements and DesignEnhanced business blueprint

Reverse Business Process DocumentationRequire-ments

Buildand Test

Design

Deploy

Operate

Optimize


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Missing Solution Documentation – Are you Affected, too?

If you answered yes at least once,

then you have to struggle with:yes no

High Testing Cost

Disruptions

Slow Innovation



System landscape andinfrastructure documentation

SAP ERP

DEV

TST

PRD

TST

DEV

PRD

Single source

of truth

Infrastructure

SAP CRM

Business process documentation with enhanced business blueprinting or

reverse business process documentation

Non-SAP

business

apps

SAP Solution Manager –

a Perfect Solution for Documentation

Infrastructure management tools extend SAP Solution Manager

into an IT infrastructure.

http://localhost/var/www/apps/conversion/tmp/scratch_4/Demos/02_Demo_RBPD_71_Aug2011_MM.exe

http://localhost/var/www/apps/conversion/tmp/scratch_4/Demos/01_Demo_4_1_EBB_short_demo.exe

http://localhost/var/www/apps/conversion/tmp/scratch_4/RunSAP%20Partner/MM_PPT_Demos/Kurzdemos/01_Demo_4_1_EBB_short_demo.exe

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SAP Solution Manager 7.1 Provides Direct Value to the

Business

Faster Value Realization

No media breaks in communication with IT

Improved audit ratings

Better management of cost



Newell Rubbermaid Inc.

600 Business Process Steps Documented in Just two Days

"Utilizing the Reverse Business Process Documentation Methodology

and the SAP Solution Documentation Assistant Tool in SAP Solution

Manager 7.1, we Were Able to Document Over 600 Business Process

Steps in Just two Days. This Documentation Effort Typically Would

Have Taken a Number of Weeks to Complete. We now Have the

Capability to Perform Risk Based Testing With the Combination of SAPSolution Manager 7.1 Business Process Change Analyzer, Test

Accelerator & Optimizer, and Quality Center. This Will Decrease our

Testing Effort During Change Events to our SAP Applications."

Charles Bempong,

QA Team

Newell Rubbermaid Inc., USA





Build and TestSAP Test Management Services

Require-ments

Buildand Test

Design

Deploy

Operate

Optimize



Change Impact – Are you Affected, too?


then you have to fight:

yes no

Fear

Uncertainty

Distrust



Test automation framework

Certifiedinterface

Test capabilities provided by SAP Solution Manager reduce the cost and number

of errors in a production system while improving the test coverage.

Optimized Testingby Scope and Effort Optimization and Test Automation

Business Processes

Smooth integration with best-of-breed test tools

Scheduled execution of unattended automated

tests – also for remote locations

Change impact analysis and work flow to trigger

repair activities for damaged test cases

Third-party

Test automation tools

Test scope reduction of 30%-50% at 100% test

coverage

Accelerated, risk-based test-scope identification

for regression tests

Business process change analyzer

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http://localhost/var/www/apps/conversion/tmp/scratch_4/Demos/03_Demo_QM_ChangeImpAnalysis_BuFu.exe


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Custom Code – Are you Affected, too?


then you have a savings potential of at

leastyes no

500,000 per

year*

*) Assumptions:

You have 1,000 custom code objects in your system

Each custom code object requires 0,5 PD maintenance per year (development cost not included)

1 PD cost € 1,000




Custom Code Inhibits InnovationSteps to Improved Custom Code Management

Step 2:Reduce custom code

Step 3:Always Avoid custom code

Step 1:Assess custom

code

One Time Invest

How much

custom code is

used?

Who owns

custom code?

Retire unused

codeBring used custom

code back to

standard wherever

possible Avoi

d…

Release Release Release

Every change may impact custom codeAll custom code also requires maintenance

Any custom code may already be in SAP standard

Custom code inhibits innovation because

3 Steps to Improve Custom Code




SAP Solution Manager Improves Custom Code

Management

Step 2:

Reduce custom code

Step 3:

Always Avoid custom code

Step 1:

Assess customcode

One Time Investment

How much

custom code is

used?

Who owns

custom code?

Retire unused

code

Bring used custom

code back to

standard wherever

possible …

Release Release Release

How to check usage?

Activate procedure

logging (UPL)

How to define owner?Custom code lifecycle

management (CCLM)

How to retire and

bring back to

standard? Custom

code managementleveraging Clone

Finder, Code

Inspector and

Enhancement

Framework

How to avoid? Gap management with Innovation Control

Center

How to build acc. to SAP standards? Custom code

management leveraging ABAP Test Cockpit or CodeInspector

Avoid





Business

Reduced documentation and analysis

Accelerated innovation

Minimal impact on your business

Minimized cost



Usiminas -Usinas Siderúrgicas de M Gerais S. A.:

Preparation Tasks for Upgrade Completed tenTimes Faster

“The Application Lifecycle Management Scenarios and Tools Available

With SAP Solution Manager 7.1 Provide Unprecedented Visibility of our

Real System Usage. The Intelligence Provided by the Custom

Development Management Cockpit, Clone Finder and Reverse

Business Process Documentation Have Enabled us to Complete the

Documentation, Analysis and Discovery Tasks in Preparation for our

Core SAP ERP Upgrades at Least ten Times Faster. This new

Transparency Will Enable us to Innovate for our Future Business

Requirements Based on Accurate and Validated 'As-is' Process

Information.”

Rolim de Camargo Souto Junior,

IT Manager ,

Usiminas -Usinas Siderúrgicas de M Gerais S. A., Brazil





Application Incident Management

Service desk

Require-ments

Buildand Test

Design

Deploy

Operate

Optimize




Non-standard IT Service Management – Are you Affected,

too?



High IT Cost

Unhappy End

Users




SAP Solution Manager 7.1 Verified for ITIL® Service

Lifecycle

SAP SAP & non-SAP

SAP Solution Manager 7.0

Business

Process

&

Application

Management

IT

Infrastructure

&

* - with SAP IT Infrastructure Management

SAP Solution Manager 7.1 is

the only fully verified ITIL tool in

the world

Externally verified in all ITIL

Service lifecycle phases

Best practice configurationavailable for ITSM processes

SAP Solution Manager 7.1*




SAP Solution Manager

SAP ERP

Financial Management

S A P I T I n

f r a s t r u c t u r e M g m

t .

SAP Solution Manager as the Central ITIL PlatformSystem Landscape for Integrated Service Management

IT Service Management Core (pre-configured)

Event Management Availability Management

Capacity Management

Service Level Management

Release & Deployment Management

Service Portfolio Management

Service Catalog Management IT Service Continuity Mgmt.

Problem Management

Change Management

Incident Management

Request Fulfillment

Service Asset & Configuration Mgmt





Business

Increased efficiency

Reduced time to market

Optimal capture of specialist knowledge

Reduced IT investments



© 2013 SAP AG. All rights reserved. 28

Cemex Central, S.A. de C.V:

Messages processing time reduced by 85%

“As an advanced-certified Customer Center of Expertise one of our

focus areas is message handling, and, thanks to the support of our

onsite SAP MaxAttention team, and the commitment of our internal

team, we have made major improvements. Automatically confirmed

messages have been reduced from 8.49% to 4.35%, and high-priority

messages processing times have been reduced by 85%. We are still

working to improve other message handling KPI’s. Thanks to our SAP

MaxAttention engagement, we have substantially improved end-usersatisfaction.”

Juan Vazquez Bermudez

SAP Quality Manager Integration Validation

Cemex Central, S.A. de C.V, Mexico



Operations

Monitoring and alerting infrastructure

End user experience monitoring

Business process analytics

Require-ments

Buildand Test

Design

Deploy

Operate

Optimize




Missing Monitoring and Analytics Tools – Are you

Affected, too?


then you may have to struggle with:yes no

System Outages

Unhappy End Users

Missed Optimization

Potential




Monitoring and Alerting InfrastructureCoverage and Advantages

Monitor Alert

Unified monitoring infrastructure

System, DBMS, and host monitoring

Connection monitoring

Process integration monitoring

Avoid alert flooding

Unified alert inbox

Alert correlation and propagation

!

End user experience monitoring

Automated execution of recordedend user scenarios

Measurement of availability and responsetimes from end user point of view

Direct access from monitoring to root-cause analysis (end-to-end trace analysis)

http://localhost/var/www/apps/conversion/tmp/scratch_4/RunSAP%20Partner/MM_PPT_Demos/Kurzdemos/EEMmab/Run_Eem_Demo.htm














New Business Process Analytics in SAP Solution Manager

7.1

In SAP Solution Manager 7.1, the larger

and more flexible scope selection means

you can analyze by many KPIs, such as

date, solution, system, and over 750 out-

of-the-box key business figures

Value in EUR

CreditMemo

Reason

Top Customers

0

50000

100000

150000

200000

250000

300000

350000

400000

450000

Bline Hardy Ratazo Watan

This is the current state of planning and may be changed by SAP at any

SAP Solution Manager 7.1 provides business metrics that answer business

questions like:

How many credit memos were issued to which customers, for what reasons, at

what cost?

Poor Quality

Incorrect Product

Delivery

Incorrect Pricing

Damaged in Transit

Powerful and Flexible Reporting Adds Real Business Value!





Business

Minimized monitoring effort

Fast identification of optimization potential

High system availability

Proactive issue solving



Poder Judicial del Estado de Guanaj:

40% of Monitoring and Message Solving

Efforts Saved

“The Run SAP Methodology, Together With SAP Solution Manager and With the

Support From our Partner Advanced, has Allowed us to Proactively Monitor and

Solve Potential Problems Before They Arise. Before Using Root Cause Analysis,

Many Hours Were Spent Trying to Figure out and Solve Performance Problems.

With the Implementation of Root Cause Analysis, we Have Been Able to Save

40% of our Time Spent on Monitoring and Solving Problems, Thus Reducing ourTCO. This Reduction has Enabled us to use the Available Funds for Other

Projects, Allowing us to Offer Better Services to our End-users.“

Federico Perez Gallardo

Administrative Systems Director

Poder Judicial del Estado de Guanaj, Mexico

SAP Customer Quote Program Powered by SAP Active Global Support



Optimize Usage With Dashboards

Require-ments

Buildand Test

Design

Deploy

Operate

Optimize




Missing Control Over KPIs – Are you Affected, too?



High Operating

Cost

Unused

Optimization

Potential




Management Dashboard

Designed for

IT Managers

Answers the question

“What is the current status of my IT department?”

“Are there currently any major issues in the IT

department?”

Scope

Easy and effortless usage of SAP dashboard apps

Clear-cut overview of score zones in customer-

tailored focus

Technology

Management Dashboard Framework in SAP SolutionManager based on SAP BusinessObjects Dashboards

Time horizon

Near real-time

Existing dashboards included in SAP Enterprise Support





Business

Full visibility of IT and business processes

Reduced administration effort

High system stability

Central control of KPIs



Oman Trading Establishment LLC OTE Group:

Saving 25 System Admin Days per Year

"Through SAP Enterprise Support Advisory Council Projects we Have

Established an Automated KPI-measurement Platform. Through

Dashboards we can Clearly Visualize the Current KPIs, and This

Helps us to Increase Transparency of our Operations. It Also Allows to

Identify Areas of Improvements in an Easy way, and to Control the

Achieved Improvements. Working With the Continuous-improvement

Dashboard Helps us Managing, or Even Reducing, our Total Cost of

Ownership. This Approach Would Save Approximately 25 System Admin Days per Year, and our CIO has Direct Access to the

Dashboard."

Dileep Somani

Chief Information Officer

Oman Trading Establishment LLC OTE Group, Oman





Mobile

Cloud

Analytics

Applicatio

ns

BI/Analytics

Middleware

Core ERP

+ Suite

2010 2015

SAP’s Addressable Market

SAP Solution Manager manages SAP innovations


Applications Analytics MobileDatabase &

TechnologyCloud

This is the current state of planning and may be changed by SAP at any

Database &

Technology

SAP Solution Manager Keeps Pace With SAP’s Product

Strategy



SAP Solution Manager Mobile Apps




Mobilize Your Workforce With

SAP Solution Manager 7.1 Mobile Apps

IT Incident Management

Increase productivity by fast and accurate creation of incidents at the time

and place they are identified.

End User Experience & System Monitoring

Minimize the initial response time for corrective measures, reduce the risk of

a system outage, and increase end user satisfaction.

IT Change Approval

Speed up your change approval and transportation workflow, and accelerate

innovation.

SAP Solution Manager Mobile Apps and their infrastructure are

included in SAP Enterprise Support





Business

Increased productivity

Improved risk mitigation

and cost controls

Increased efficiency and

„wrench time“

Real-time decision-making

High end user satisfaction

High level of empowerment



SAP Solution Manager 7.1 Supports SAP HANA




SAP HANA as Part of the Customer Solution

SAP

HANA

SAP

ERPBW on

HANA

SAP

CRMWarehous

e

SAP EP

Portal

SAP Solution Manager supports your entire solution (including SAP HANA)

HANA

Studio

Sybase

Unwired

Plattform

SAP SRM

SAP

SCM

SAP

BusinessClient

SAP

GUI




SAP Solution Manager – System Monitoring

Availability Alerts

(by Hostagent)

Configuration Alerts

(by DBA Cockpit)

Special SAP HANA

Alerts (Exceptions) (by DBA Cockpit)

SAP HANA

Performance Alerts- Memory Usage

- CPU Usage

(by DBA Cockpit)

Database metrics in SAP Solution Manager reflect all alerts from SAP HANA Studio / DBA

Cockpit View on complete stack




Guided Procedures for Manual Monitoring Activities

Guided procedures for regular manual checks and administration tasks for BW, SLT, and SAP

HANA

Accessible from technical administration

work center – guided procedure browser

Integration with task management in development




Change Control Tools of SAP Solution Manager for SAP

HANA

SAP Transport Management System

Quality Gate Management Change Request Management

HANA

Development

System

HANA

Test

System

HANA

Productive

System




SAP Solution Manager 7.1 Supports SAP HANA

Full integration into the Monitoring and AlertingInfrastructure

Systematic root-cause analysis for

accelerated problem resolution

Transfer of required knowledge

through guided procedures

All Continuous Quality Checks Are Available

for SAP HANA



© 2013 SAP AG. All rights reserved. 50SAP Customer Quote Program

powered by SAP Active Global Support

China Minmetals:

Execution time reduced by 95% with SAP HANA

“We were facing performance issue in some key financial and

business operation reports in SAP ECC 6.0. With the support fromSAP´s Mission Control Center, which is part of our SAP

MaxAttention engagement, and by adopting the best practices, we

managed to implement an SAP HANA accelerator for 3 key reports

in 3 weeks, and the execution time of these reports was reduced by

95%. Additionally, we also had access to experts who enabled our

IT team in using SAP HANA. Thanks to SAP MaxAttention and the

SAP Active Global Support team, we have substantially improvedour system performance.”

Yan Xiaoqing

Deputy GM of IT

China Minmetals



Knowledge Management




Knowledge Management in SAP Solution Manager 7.1

Full Integration into E2E Monitoring & Alerting Infrastructure for Administrators

Operation Control Center fully enabled

Event

(with

description

*)

Guided

Procedure

1

Guided solution

process

What

happened?

What should

be done?

Help as you

go

Inside SAP Solution Manager

1. An event/exception occurs

and is described in the

alerting infrastructure.

2. Knowledge Articles explain

how to handle exceptions.

Events and knowledgearticles are mapped against

each other.

3. Notifications lead to Guided

Procedures that document

the individual steps.

1. 2.Knowledge

Article

(Notes,

KBAs, Wiki)

Help to resolvethe issue

2 3 4 5




Knowledge Management in SAP Solution Manager 7.1SAP HANA as an Example

1. Utilize established SAPSolution Manager functions

2. Knowledge Articles explain

how to handle exceptions

3. Notifications lead to Guided

Procedures that documentthe individual steps

Daily/weekly/monthly HANA

Database Administration tasks

Handling of HANA Database

Alerts

4. … and provide access torequired activities

3

4

2

Training on the Job while operating SAP HANA

1

3

2

4

f S




Deployment Best Practice for SAP HANAHow to Learn and Incorporate it Into Customers IT Service Management

• Self Learning

• Fundamental Knowledge Assets

Knowledge Assets

• Workplace & role

oriented

• Event based

resolution guidance


SAP Enterprise Support Academy

• Meet the expert

sessions

• Expert Guided

Implementation

• Individual request or

issues resolution

Intranet

Internet

Knowledge Assets

Knowledge Article

Guided Procedures

Guided Self

Services

SAP Backoffice

Full Integration intoE2E Monitoring &

Alerting

Infrastructure

Learning Studio

Expert Guidance Training-on-the-Job

Getting Started




Deployment Best Practice for SAP HANAComprehensive Suite of Best Practices on Implementing and Operating SAP HANA

Expert Guidance

- Meet the expert sessions & Expert Guided Implementations


Fundamentals

HANA Technology

Data Marts, DataWarehouse & BigData

SAP BusinessSuitepowered by SAPHANA

SAP HANASupportabilityand OperationalTools

Architecture

Sizing

Technical Infrastructure

Non-ProductiveSystem Landscape

Data Provisioning

User Experience

Development

Transition

Migration versus GreenField

Rapid Prototyping

One-Step Migration

In-Memory OptimizedFunctions

Custom CodeOptimization

Data Model Optimization

Data VolumeManagement

Supportability Setup

Operations

RunSAP like afactory

E2E Monitoring &Guided Procedures

E2E PerformanceExpert Analysis

SAP HANA Administration:

Change ControlManagement

SAP HANA Security

http://service.sap.com/dbp4hana

SAP S l ti M 7 1 P id Di t V l t th







Business

Reduced Training Costs

Independence from gurus

Improved audit ratings

Radically reduced system downtime



Axim Infotech Pvt Ltd:

Internal Customer Satisfaction Above 95%

"We are Leveraging SAP Solution Manager 7.1 for Solution Monitoring

and Knowledge Management as Part of our SAP ERP Implementation.

We Have Multiple Services-based Models and Users Spread Across

Many Regions and Offices. SAP Solution Manager is Being Established

as a Central Repository for our Business Process Documents, Enabling

us to Reduce our Change Management and Internal Training Efforts by

up to 25%. This is Also Helping us Maintain an Internal Customer

Satisfaction for SAP Operations and Support Above 95%.",

RAM T

Managing Director

AXIM INFOTECH Pvt Ltd , India




SAP´s Control Center Approach




InnovationControl

Center (ICC)

No unnecessary

modifications

End-to-end integration,including custom

components

SAP’s Control Center Approach

Integration Validation OperationsControl

Center (OCC)

2 FTE

per shift

2FTE per shift run the

solution

4 hour issue resolution

SLA messages with prio

very high

SAP AGS continuously progressed from purely reactive support, to

proactive support, to accelerating innovation.

Customer

SAP


Functional Centerof Expertise Development

Innovation Control Center Within Premium Support




Innovation Control Center Within Premium Support

Engagements

The ICC takes care of implementations and continuous improvements

What is it?

The Innovation Control Center (ICC)

Is a collaboration methodology between customers,

partners and SAP

Is a physical room at customer site

Is a recommended add-on to SAP MaxAttention andother Premium Engagements

Is connected to SAP via the Mission Control Center

Is the stepping stone to the Operations Control Center

via Integration Methodology

Is based on SAP Solution Manager




Innovation Control Center – Deliverables

Technical Quality Manager

• Provides full-time support

• Manages functional gap process and quality gates

• Manages issues

Provides the results of the Zero

Modification Service, which

Evaluates each SAP

functional request that

requires development Is the foundation for

functional blueprint sign-off

Provides the status of Integration

Validation, which

Takes care of customer-specificintegrations

Ensures the solution is ready to

go live

Manages the handover to the

Operations Control Center.

Shows the result of the Custom

Code Clearing, during which

your custom code is analyzed,

optimized, and if possible,

removed.

Displays the status of

collaboration on critical topicssuch as top issues and

customer messages at SAP.

Blueprint Analyzer

Integration ValidatorIssue Dashboard

Custom Code Analyzer

SAP Solution Manager 7 1 Provides Direct Value to the





Business

Minimized effort

Faster innovation

Lowest maintenance and

upgrade costs ever

Best software/service ratio ever



China Minmetals:

Efficiency of Transactions Improved by 30%

"We Launched the Upgrade Project of SAP ERP and Financial Functions

Optimization. SAP MaxAttention Played a Very Important Role for

Improving the Project Quality and Ensuring a Smooth Transition to the

Operation Phase. Throughout the Project, the SAP Innovation Control

Center Ensured SAP Best Practices to be Adopted, Helped us Avoid

Custom Development and Retain to Standard. As a Result, we Improved

the Efficiency of Some Long-running Business Transactions by 30% in Average, and Reduced the Costs for our Post Go-live Operation and

Maintenance, Avoiding Potential Risks for Future Upgrades."

Yan Xiaoqing

Deputy GM of IT

China Minmetals, China





Operations Control Center

The Operations Control Center runs the solution once it is

implemented

Operations

Control

Center (OCC)

Innovation Control

Center (ICC)Integration

Validation

Mission Control Center (MCC)

DevelopmentFunctional Center of

Expertise

What is it?

The Operations Control Center (OCC)

Enables automated alert-based

management of SAP solutions

Uses dashboards for efficient

operations of SAP solutions

Is key to running SAP with 2 FTEs

per shift

Is a collaboration methodology

between customers, partners and

SAP

Is a physical room at customer site

Is connected to SAP via the Mission

Control Center

Is based on SAP Solution Manager




Operations Control Center – Deliverables

Detect problems in the core

business processes before

the business is impacted.

Display serious exceptions

immediately in the

Exception Management

Cockpit.

Get transparency of the

response times that

business users are

experiencing.

Ensure a high level ofstability through central

monitoring of all important

IT landscape components.

Status of Core BusinessProcesses

Status of TechnicalComponents

End user experience

monitoring

Alert Inbox

The Operations Control Center provides an easy-to-use, central

tool set, and guides you through standardized administration

processes.

Use a central point ofcontrol for your entire

solution.

Keep monitoring efforts to

a minimum by using

automated and alert-based

monitoring, 24x7, without

manual effort.

Automatically react to

alerts via guided

procedures.






Business

Minimized business impact

Lowest maintenance

costs ever

Operation with only 2 FTEs per shift for

the entire solution

Automated reaction to alerts



SAP Solution Manager 7.1 as a Managed Service




SAP Solution Manager 7.1 as a Managed Service

Target group: Small and medium-sized customers

with SAP Enterprise Support

Benefit from the use without running an own SAP

Solution Manager

Scope tailored to specific needs of customer group

Delivered with partner full-service and customer self-service offerings

Technical expertise for SAP Solution Manager left at

provider side

SAP Solution Manager operated by certified

consultantsfrom a Run SAP Partner

ES Customer 1

ES Customer 2

ES Customer N

Partner Hosted Deployment

Managed Services






Business

No upfront investments

Access to high-quality, reliable

support

Minimized business impact

Reduced time to market



Knowledge Resources




Test Drive SAP Solution Manager 7.1 Live

You’ve heard a lot about SAP Solution Manager 7.1, you can now experience it hands on, live,

and without the need to install anything.

The SAP Solution Manager 7.1 Live Demo (http://www.sapsupport.info/support-

innovations/sapsolutionmanager/demo/) is a guided-tour system to show how easy it is to use

SAP Solution Manager 7.1, by providing bite-sized task-oriented training that takes you through

various processes step by step. The demos cover the areas:

• Solution Documentation

• Incident Management

• Change Management

• System Monitoring

• Business Process Monitoring

SAP S l i M R d M S i

http://www.sapsupport.info/support-innovations/sapsolutionmanager/demo/








SAP Solution Manager Road Map Service

YOU GET FIVE EXPERT GUIDED IMPLEMENTATIONS PER YEAR WITHIN SAP ENTERPRISE SUPPORT

SAP SolutionManager Road Map

Onsite Service

SAP MaxAttention

support

SAP Safeguarding

services

SAP Solution

Manager Road Map

Remote Service

SAP Enterprise Support

Configuration

SAP Solution Manager Processes


Blueprint

SAP Solution

Manager Setup

SAP expert explains

step-by-step

configuration using

training materials.

Execution, 2 –3 hours on the

same day

Participants have direct

access to an SAP

expert who directly

supports them,

remotely, if necessary,

during the execution.

Empowering, Web session, 1 –2

hours each morning

Participants execute

demonstrated steps in

their own project, on

their own SAP

Solution Manager

software.

Expertise on demand, duringexecution

Expert Guided

Implementation

IMG



© 2013 SAP AG. All rights reserved. 73

Siemens AG Healthcare Sector :

Project costs reduced by 40%

“The proposed and received application lifecycle management roadmap

service via SAP MaxAttention has made us aware of nearly all

possibilities leveraging SAP Solution Manager 7.1. As one example, the

given report and it’s roadmap allows us to start quickly with our solution

documentation project. Thus, the usual project cost could be cut off by

40% in comparison to similar ones. Those kinds of support deliverables

make the whole SAP engagement sustainable, as it lowers our total cost

of operations. Thanks to SAP MaxAttention, we not only save costs, butalso our projects run smoothly.”

Detlev Albrecht

Basis Lead

Siemens AG, Germany

Deployment Best Practice for SAP HANA




Deployment Best Practice for SAP HANASAP Enterprise Support Academy

Leverage Deployment Best

Practices for SAP HANA:

Browse content to get started

with initial knowledge transfer

Get guidance to knowledge

assets and guided procedures

providing in-depth content

Context-specific learning on the

job in SAP Solution Manager

Smooth implementation and

efficient operation of your SAP

HANA-based IT solution

Shorter time to value

Less effort for repetitive tasks

in day-to-day operations

Reduced effort for knowledge

transfer

Plan, implement your transition to

SAP’s most recent in-memory

technology and run SAP

applications powered by SAP HANA

Establish a solid foundation for

your implementation project

Empower your IT operations

department

Challenge Solution Result

Deployment Best Practice for

SAP HANA offer a newknowledge transfer model

providing a comprehensive suite

of best practices on

implementing and operating SAP

HANA and applications powered

by SAP HANA

Fundamentals Architecture

Transition Operations





SAP Enterprise Support AcademyHow to Get Ready for Successful End-to-End Solution Operations

Accelerated Innovation

Enablement

QuickIQs

Guided Self Services

Best Practices

Technical set-up Process Strategy Process Implementation & Operation

The SAP Enterprise Support Academy provides specially tailoredexpert content which helps you get the most out of your SAP

Solution Manager installation

service.sap.com/esacademy

Expert-Guided Implementation

Meet the Expert sessions

Expert Guided Implementation for SAP Solution Manager

http://service.sap.com/~form/sapnet?_SHORTKEY=01200252310000095979&_SCENARIO=01100035870000000202&





pe t Gu ded p e e tat o o S So ut o a age

7.1

Expert Guided Implementation for SAP Solution Manager




p p g

7.1

Book Expert Guided Implementations

directly in SAP Service Marketplace.






ACH Food Co:

USD 10,000 Saved in Training Costs

“Collaborating With the SAP Enterprise Support Advisory, we had Developed a

Proactive Service Engagement Plan for the Calendar Year. We Prioritized our two

key Application Lifecycle Management Focus Areas and Built a Bundled Services

Roadmap to Help us Achieve our Goals of Implementing Business Process

Operations and Data Volume Management. One Significant Roadmap Element was

the SAP Enterprise Support Academy's Expert Guided-implementation Session. By

Building a Quarterly Roadmap and Utilizing These Sessions, we Saved Upwards of

USD 10,000 in Potential Training and Outside Costs."

Dave Pekol

Senior Manager IT, System Services

ACH Food Co, United States



Further Information




Further Information

SAP Public WebService Marketplace (SMP): service.sap.com/solutionmanager

SAP Developer Network (SDN): www.sdn.sap.com/irj/sdn/alm

Expert Guided Implementations

service.sap.com/solutionmanager => Services

=> Expert Guided Implementation

Books

SAP Solution Manager 7.1

http://www.sap-press.de

Usage Rights Easy to Understand: Differences Between SAP Standard

http://localhost/var/www/apps/conversion/tmp/scratch_4/service.sap.com/solutionmanager

http://www.sdn.sap.com/irj/sdn/alm


http://www.sap-press.de/






http://www.sdn.sap.com/irj/sdn/alm






g g y

Support and SAP Enterprise Support* (Http://Service.Sap.Com/Usage-rights)

Functional

BaselineStandard

Support

only

Functionality

ReleasesSAP Solution

Manager

7.0 EhP 1

Dimension1: What can be used inSAP Solution Manager?

SAP

Enterprise

Support

SAP Standard Support

SAP Solution

Manager 7.1

Dimension 2: Which components am I allowedto manage with SAP Solution Manager?

*SAP Enterprise Support means in this context also PSLE and SAP MaxAttention

SAP Standard Support =SAP Components only

SAP Enterprise Support =

SAP Components

+ Non-SAP Business Applications+ Management Applications

+ Middleware

+ DB

+ HW incl. PCs and Printers

© 2013 SAP AG All rights reserved



© 2013 SAP AG. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG.The information contained herein may be changed without prior notice.

Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.

National product specifications may vary.

These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or

warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group

products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing

herein should be construed as constituting an additional warranty.

SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in

Germany and other countries.

Please see http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark for additional trademark information and notices.

http://www.sap.com/corporate-en/legal/copyright/index.epx


