Where Value and Innovation Co-exist

www.valuelabs.com

There’s more to Valuethan meets the eye...

VisionTo help our clients unlock the potential of global delivery, by building world-class extended teams.

Mission• To establish strategic partnerships with our clients, in the areas of Consulting, Offshore Product Development, QA / Testing, Product Engineering, RIM and KPO services, while fulfilling our employees’ aspirations.

• To create a business impact and become a competitive advantage for our clients, by virtue of our world-class and cost effective service delivery.

• To create an extended family environment for our employees and propagate a fun culture while preserving our core value system.

There’s more to Valuethan meets the eye...

...you might glimpse value when you combine energy and teamwork. Or chance upon it when you blend expertise with innovation. You could try different things, and still find value to be elusive.

Or you could build your business around a core set of values, that drive everything you do, and how you do it. Value, then, goes from being imminent to becoming inherent.

Over a hundred clients have discovered value. We are proud to have been a part of that journey.

Established in 1997, we are a global IT services and consulting company, providing complete Product Life Cycle, QA / Testing, Product Engineering, Remote Infrastructure Management (RIM) and Knowledge Process Outsourcing (KPO) services.

Our core competency is in building client-dedicated “Extended Teams” in India that consistently deliver quality services and, in due course, become seamless extensions of the client’s teams, delivering clear competitive advantage beyond traditional cost efficiencies.

With an in-depth understanding of clients’ businesses, strong technical expertise and an unique culture that fosters the desire to exceed expectations, we focus on delivering value and innovation to our clients. Over 15 of our 100+ clients consider us a strategic partner. The average tenure of these strategic engagements is 6 years.

We provide services to start-ups, mid-sized and multi-billion dollar companies across APAC, US, UK / Europe, and the Middle East. Over the fifteen years of our existence, we have developed many long-standing relationships with our clients.

In addition to the excellent delivery capabilities that have been acknowledged by clients time and again, our real differentiator lies in our culture and character energy that drives our entire organization.

Established in 1997

100+ active clients

15+ strategic clients with average tenure of 6 years

50+% CAGR since inception

12 offices across 4 continents

2500+ employees

ISO 9001:2008, ISO 27001:2005 certified

CMMI-DEV Level 3 (v1.3) assessed

HIPAA compliant

SSAE 16 type II audited As of January 2013

Creating an onsite / offshore / offsite road map

Building ExtendedTeams

Helping theseteams deliver

Maturing the team & expanding further

Assign Program Manager (de-facto CEO of the account)

Define roadmap and team required to execute

Evolve Client Driven Process to guide the engagement

Establish escalation chain, risk mitigation strategy, etc.

Dedicated to the client; built to the client’s specification and with the client’s participation

Leverage our brand equity to recruit and retain

The dedicated team is branded as client’s own (virtual IDCs)

The team’s fortunes are tied to the client / account fortunes

Leverage experience & mature processes: Best practices, ISO / CMMI

Extensive management mindshare to ensure engagement fundamentals are established

Completely transparent operations; strong communication channels

Seed Process Managment Group (PMG) members, own the delivery process, train & retain knowledge and perform audits

As efficient / productive as the client’s teams

A natural extension of client’s teams, plugged into the client’s organization

Competitive advantage: New business lines, clear advantage over competition, direct revenue generation, all parts of the operation explored for outsourcing

ETM is a hybrid model that delivers the best of a captive center and an outsourced relationship. Our core competency is in building client dedicated “Extended Teams” that consistently deliver quality services and in due course become seamless extensions of our clients. In this model, we build a team in India for our clients, to their specifications, and with their active participation. Through ETM, we have helped our clients achieve clear competitive advantage beyond traditional cost efficiencies.

Extended Team Model Our engagement model delivers the best of a captive center and a purely outsourced relationship. We have been working with extended teams since inception and today, over 90% of our business gets transacted in this manner.

Unequalled MindshareOur engagement model, partnership mindset and organization structure ensure that our customers get all the mindshare that they need, and more.

Our Culture / Character EnergyWe have created a unique culture within ValueLabs that engenders a strong sense of achievement and bonding within the team. Our core team strengthens this culture and propagates it further down the ladder.

Team StabilityOur staff retention and longevity provides to our customers immense confidence that the investment they make in their teams with us shows excellent ROI. Our attrition rates have consistently been a third of the industry average or lower.

Process MaturityOur processes are an amalgamation of customer / industry best practices, ISO / CMMI standards and over a decade of multi-shore execution experience.

Strong Brand EquityStrong brand equity built up in India as a result of doing the right things since inception.

InnovationOur ability to bring a fresh perspective to every engagement and our execution capability enables us to deliver practical innovation enhancing the value of our service multi-fold.

Service OrientationWe never forget that we are in the software SERVICES business, an attitude that carries tremendous weight in our recruitment process. Our customers get teams that always go the extra mile to advance their businesses.

Partnership MindsetAs a company, we take a very long-term view to each and every relationship. We invest time and effort that we know is required for the relationship to mature.

Extended Team Model (ETM)

• #1 online photo services company

• #1 mobile research company

• #1 health information portal

• #1 Human Capital Management (HCM) solutions provider

• Leader in the treatment of cancer and other inflammatory diseases

• A leader in marketing analytics

• Leading provider of technology solutions for benefits management

• Leader in Software as a Service (SaaS) solutions for facilities management for schools

• Pioneer in student response systems

• Leader in solutions for Multi-Level Marketing (MLM)

• One of the largest discount retailers

• Industry innovator in online comparison shopping

• One of the biggest retailers in the world

• One of the largest market research companies in the world

• The leading player in mobile payments

• A leading global BPO organization

• The world’s leading travel management company

• A leading real estate brokering company in the UK

• One of the largest, and oldest, publishing companies in the world

• UK’s largest merchant service provider

• #1 mobile operator in Malaysia; one of the most admired public companies there

• Leading low-cost airline in India

• One of the largest providers of business solutions for small businesses

• #1 direct-to-home broadcasting company in Malaysia

• Leading premium ticketing and packages provider

• The leader in customer self service solutions

• Some of the largest banks in the Middle East

• The largest comparison site for insurance

• One of the largest digital marketing agencies

“Yes, to reiterate, you have all done a phenomenal job this year - especially given what we threw your way. On behalf of the PS team, I want to thank you all for your hard work. Because of your efforts, PS was able to meet our financial goals for this year. Thanks again and let's keep the good momentum going into our new fiscal year.”

The number one online photo service provider in the world, with more than 100 million members and more than 2 billion unique photos stored online.

“Great job – we certainly enjoy working with you and have a lot of respect for your teams skills and commitment. This is the best onshore/off shore relationship I have ever worked with.”

A leading education technology company, providing interactive teaching, learning, and assessment solutions.

“I just wanted to pass along a word of thanks. This last week was a very busy week and this coming week looks to be just as busy and the team has done a wonderful job jumping in full force. I am grateful and appreciative of the hard work all of you and your team contribute to the SMB team. I am confident in your leadership, and just wanted to say thank you.”

One of the largest independent digital marketing firms in the United States.

“This week we celebrate 1 year working with the ValueLabs RIM team. It has been an incredibly active year on the systems side: migration to Tiana and Belle; customer site and data migrations; new development/test environment at ValueLabs. That's just naming a few. Having added dozens of SaaS and hosted clients in the past year, we would be in a tough spot without the RIM team at the ready. If you've never had to work with or even think about the system administration team, that's likely because they work hard to ensure that there's nothing to worry about. Thanks, RIM Team!”

Leading developer of educational software solutions for higher education, K-12 and the businesses that support K-20.

USA

UK / Europe APAC / Middle East

Information Technology Consulting

IT roadmap and portfolio rationalization

Enterprise architecture and planning

Application architecture strategy and design

Application portfolio management

Enterprise security architecture

OffshoreAdvisory

Building a business case

Selecting appropriate offshore engagement model

Identifying offshore roadmap

Defining service level agreements (SLAs) and metrics

Process Management Consulting

Process consulting - Identifying gaps, consulting for applicable standards (quality, security) and compliance

Process engineering - Defining policies and processes for business maturity

Process assurance - Conducting audits

Metrics consulting - Defining and setting up metrics portfolio for quantitative efficiency tracking

Consulting We provide IT Consulting, Offshore Advisory and Process Management Consulting services across a wide spectrum of technologies and domains. We help companies transform their strategies and move quickly from vision to value, resulting in enduring business leadership. Our strengths are in identifying client needs, understanding complex technology issues, communicating the issues to our clients, and helping them successfully overcome these issues.

Product Development Life Cycle (PDLC) Services We offer services across the entire product life cycle, starting from conception, design, development, and testing to maintenance and support. Our experience covers multiple software development models, from the traditional models (Waterfall, Spiral, etc.) to the most widely used Agile (Scrum, TDD and DSDM) models. Our services are backed by deep knowledge and experience across various industry verticals.

Across Product Development Life Cycle

Service offerings

We provide the full-spectrum of software QA services, across industries and technologies. With the QA practice matured over 15 years and hundreds of projects executed for clients around the globe, we have evolved to a level where we focus on prevention of bugs (as against identification). With many accelerators, tools, frameworks and teams, we have made QA predictable, effective, and efficient. We are the testing arm for many of our strategic clients, taking leadership in ensuring end-to-end availability of mission-critical applications and services. We have established Testing Centers of Excellence to drive innovation and the assimilation of best practices. Our testing services include:

Our end-to-end scriptless test automation framework reduces time-to-market, improves accuracy and minimizes costs. Built in a best-of-breed, technology agnostic and modular manner, the automation framework can be readily integrated with different test management tools (commercial / open source) to deliver a faster ROI.

Quality Assurance (QA) / Testing Services

Automation Framework

Execution Environment• Multithreading with Selenium grid• Multiple Operating Systems (Windows, Linux)• Browsers (IE, FF, Safari, Chrome)

Automated Test Application

Test Reports• Excel• HTML

Keywords• Core framework • Application specific

Email/ Test Reports

SeleniumDriver

Test Inputs• Excel / DB• Properties config test data

Consulting On-Demand Testing

Testing Center ofExcellence

Managed TestingServices

We offer specialized testing services for Banks & Financial (B&F) institutions, to help reduce time-to-market, address performance issues and meet compliance requirements. Leveraging our deep domain experience, robust frameworks and investment in industry leading tools & technologies, we bring reliability and stability to core banking systems while reducing total testing expenditure by 40-45%. Our testing services for banks and financial institutions include:

Banking Testing Practice

Our banking landscape

Ban

king

• FLEXCUBE

• Finacle

• TEMENOS T24

• VeriPark

• Hogan Systems

• ELSAG

• Intellect CBS

• Phoenix System International

• Misys

• TCS BaNCS

• Kondor+

• TradeNet

• Murex

• Fidessa

• Kastle Core Banking

• Trasset

• FinnOne

• CTF

• Eximbills

• Cash@Will

• VisionPLUS

• CTL PRIME

• TSYS

• HPS PowerCARD

• MoneyWare Integra

• Oracle Banking Platform

• OmniFlow

• iMAL

• Ethiz

• BML

• Vyana

• Monitise

• Postilion

• BASE24

• OpeN/2

• IST/Switch

• Nuance

• Genesis

• VISIONTEK

Performance testing

Business-as-usual testing

Test automation services

Mobile applications testing

Data migration testing

System integration testing

User Acceptance Testing (UAT)

Security testing

We provide product engineering services across multiple media platforms – Set-Top Box, Digital TV, Internet Protocol TV, Mobile TV, Portable Media Player and Home Network Device. Leveraging our reusable frameworks and ready-to-integrate components, we help bring innovative, revenue-generating solutions and services to market faster, while keeping pace with changing consumer behavior. Our services to the Media & Entertainment / Telecom industries include:

CRM Testing Practice We offer a specialized testing framework for Oracle Siebel applications and Microsoft Dynamics CRM. Our CRM test practice integrates the robust Business Process Testing (BPT) approach with ValueLabs’ CRM Test Accelerator - a vast repository of pre-built test cases, use cases, and business scenarios. All the knowledge captured in the form of test assets saves total cost, time and efforts of testing. The pre-designed test assets are automated and reused in multiple business process tests.

Reta

il

Public Sector Automotive

Manufacturing Telecom

Financial S

ervi

ces

Sales

Marketing

Customer Support

Channel Management

Order Management

Analytics

Engineering Services

• Interactive TV / Multimedia apps on standard and proprietary API / SDK• Custom development for operator / customer specific features

• Product-level testing: System, conformance, interoperability, load, stress and regression• Development of customized test tools for simulation

• UI performance improvement• Memory and codec optimization

• Porting and integration of middleware components or applications• Porting to different OS, UI framework or middleware

• System design, ASIC design• Low value manufacturing support• Building SOCs / ASICs / FPGAs around video processor IPs

CustomizedDevelopment

Our Reusable Frameworks:• DVB - S, T, C,H middleware stack & applications

• ValueLabs Media Share component for Digital Living Network Alliance (DLNA)

Testing

PerformanceOptimization

Porting andIntegration

HardwareServices

Our Remote Infrastructure Management services help organizations optimize critical IT investments while meeting the demands of a 24x7 environment. We provide end-to-end management of the client’s IT assets through proactive monitoring and analysis. Backed by a robust infrastructure, streamlined processes (ITIL, CMMI, ISO) and internal expertise, we deliver high quality services to our clients.

Remote Infrastructure Management (RIM) Services

• Feasibility • Gap analysis and assessment • Architecture / Design / Roadmap

• Process and policy• Consolidation• Re-architecture

• Security assessment• BCP / DR

InfrastructureConsulting

Server Management• Windows & Linux platforms• Server consolidation & virtualization• Enterprise Messaging Systems (EMS)• Application stacks

Storage Management• SAN / NAS / DAS • Capacity management• Back-up / Restoration • Disaster recovery and business continuity

Database Management• Microsoft SQL Server• MySQL, PostgreSQL• DB clustering

Network Management• Switching, Routing & WLAN• Enterprise Voice• Authentication, Authorization & Accounting (AAA)• Remote management & monitoring

Security Management• End-point security• LAN / WAN / Perimeter• Firewall, IDS and IPS• VPN (LAN-LAN, Road warriors)• Network Admission Control (NAC)• Vulnerability assessment

Desktop Management• Problem and incident management• Desktop OS and utility apps support• Remote software and patch deployment • Desktop standardization and imaging• Remote troubleshooting

• Alert monitoring, response and management• Trouble ticket and service request management• Voice and e-mail based support

• Remote diagnostics and troubleshooting • Service level tracking, reporting and management • Knowledge repository creation and management

We provide cost-effective, time-bound and value-added Knowledge Process Outsourcing services that help clients streamline their processes and enable superior decision-making to improve their top line and bottom line.

• Feed loads (inbound & outbound) - demographics, payroll, rollover & substantiation, commuter, HSA, MLE etc

• Error report validation• Inbound and outbound file validation• QR and verification• Configuration setup• Dashboard updates and reports generation• Application utilization

• Pre-adjudication • Adjudication • Pricing • Pend resolution and adjudication system response • Development of workflows for planning • Tracking manual interventions

• Data collection• Data cleansing, quality control and compliance• Data indexing• Data de-spamming• Data classification• Report generation

• Web / secondary research• Analytics• Live survey programming• Post survey quality control

• E-mail-based• Chat-based• Phone-based

Tech

nica

l Ope

ratio

ns

Research Services

Customer Support

Claims Processing

Data ProcessingKnowledge Process

Outsourcing (KPO) Services

Service Operations Center *(24x7x365)

‘Top 100 Global Services Providers and leader in the Specialty Application Development and Management (ADM) category’ – 2012

The 2012 GS100 list represents companies that demonstrate excellence in delivering ITO and BPO services globally using matured models of service delivery.

‘Top 500 software and services companies by Software Magazine’ – 2011

We have been included in Software Magazine's Software 500 ranking of the world's 2011.

‘50 Best Companies to Work for in India’ by The Great Place to Work® Institute and The Economic Times – 2009

We made it to the prestigious list of ‘50 Best Companies to Work for in India’ for promoting great work culture and creating collaborative, healthy relationships among people at all levels in the organization.

‘NASSCOM Top 15 exciting Emerging Companies to Work for in India’ – 2007

We have been ranked amongst the “Top 15 Exciting Emerging Companies to Work For” among 1100 companies in the IT-BPO sector across India.

‘CNBC – ICICI Emerging India Award’ – 2007

The Emerging India Awards are considered India’s biggest business awards.

In 2007, the awards received record breaking nominations, earning a place in the Limca Book of Records.

‘Deloitte Technology Fast 500 Asia Pacific’ – 2007 and 2009

We have been placed twice in the Deloitte Technology Fast 500 list.

Our ability to attract talent is second to none in the region. A referral based walk-in interview attracted 8,000 people, as against an expectation of 600 people (Industry average).

Awards and Recognitions

©20

13 V

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Labs

India USA UK Australia Malaysia Sweden The Netherlands UAE

The RampThe person standing tall at the top of the ramp stands for perfection. All of us are like the different figures on the ramp, aspiring to this state of perfection, not just in our professional lives but our personal lives too. Everytime we pass by the sculpture, we hopefully will be reminded that our goal is to attain perfection in everything we do, from the minutest task we do on any given day, to what we expect to make of ourselves as individuals and professionals.