vCricket ProgrammeVolunteer Coordinator Training (2)

16 March 2011 Dartford

17 March 2011 Macknade

21 March 2011 Betteshanger

22 March 2011 Staplehurst

Regional vCricket Manager: Chris Lock

e: christian.lock@ecb.co.uk Tel: 07776 445511

Kent vCricket Coordinator: Andy Pye

e: vcoordinator.kent@ecb.co.uk Tel: 07808 137312

Kent Cricket Development Team

see: www.kentcricketboard.co.uk/the-development-team* Mid & East Kent Clair Gould

clair.gould.kent@ecb.co.uk 07515 051999

* West & Met Kent Andy Griffiths

andy.griffiths.kent@ecb.co.uk 07515 051200

WORKSHOP (1) OUTCOMES

By the end of this workshop we summarised:

1. What vCricket is

2. The role of the Club Volunteer Coordinator

3. How to identify the volunteering needs in your club

4. How to recruit, retain and reward volunteers

5. What support is available to you

6. Guidance on funding schemes to support your club

The vCricket Programme• Aims to introduce young people (16 to 25) to cricket

• Offer broad range of volunteering opportunities

• Sustainable programmes for both volunteers and clubs.

• http://vinspired.com/ecb

vCRICKET AWARDS SCHEME• 25 hours: receive a certificate from the ECB and a vCricket

polo shirt.

• 50 hours: receive a certificate from the ECB and a vCricket hooded top.

• 100 hours: receive a personal letter of recognition from the ECB’s Head of vCricket, and a limited edition ECB silver pin badge.

Why Volunteer (16 to 25 year olds)Among 200 of the UK leading businesses:

• 73 per cent of employers would employ a candidate with volunteer experience over one without

• 94 per cent of employers believe that volunteering can add to skills

• 58 per cent say that voluntary work experience can actually be more valuable than experience gained in paid employment

Source – Time bank / Reed executive

Step into Sporthttp://www.youthsporttrust.org/page/step-into-sport/index.html

STEP ON (11 to 14 years)During PE lessons students are introduced to sports leadership and volunteering. They learn how to plan and manage their own sports season.

STEP IN (14 to 16 years)Young people are slightly older and therefore more confident in taking a lead. Through volunteering they learn the skills to manage and support school-based sporting events.

STEP OUT (16 to 19 years)Young people learn how to move from school-based to community-based volunteering. Our Leadership Academies (14-19) provide the opportunity to refine and develop volunteering skills and experiences.

• You must be in full time education• You must be between 14 - 19 years old• You need to an email address and to

gain approval from your school mentor• Dependant on your age, you may need

to acquire parental consent

Recruit Volunteers

External Internal

Complete Registration Form

Work and Maintain Log Book

Send in Claim Slip

REWARDS

(16-25 year-olds)

What do to NOW and NEXT

NOW– Download the Powerpoint and follow the links

– Appoint a Club Volunteer Coordinator– Identify existing and potential volunteers– Obtain Log Books for 16 to 25 year olds (now on PDF)– Register 16 to 25 year-olds with us (being reviewed)

NEXT– Hours volunteered since the start of 2010 season can be logged– We will train Club Volunteer Coordinators in 2011

Total Clubs in Kent 326 100% Completed 40%

Focus Clubs 54 17% 43 80%

Other Clubs in Regular Contact 139 43% 86 62%

Total 193 59% 129 67%

VOLUNTEER CO-ORDINATOR ROLE Activity One

• If your club has a VC, describe the tasks he or she carries out,.

• If your club doesn’t have one, describe the tasks the VC could be responsible for.

• What do you see as being the key parts of the role of Club Volunteer Coordinator?

• What skills and character traits would a good V-C exhibit?

Identify volunteer roles in

the clubMatch volunteers

to roles

Identify gaps

Be innovative in recruiting new volunteers – from inside and outside the club

Welcome all new volunteers to the club

Identify training needs to support volunteers

Offer recognition and rewards to volunteers

Be the point of contact for new volunteers

Help maintain volunteers’ enthusiasm by creating new opportunities

• WHAT: Create a more robust and sustainable club

• HOW: Spread the club workload across a broad range of people

• Do a ‘stock take’ of existing volunteers

• Maintain a coordinated approach to volunteering

• Increase the number of people volunteering

• Motivate and support volunteers

CLUB VOLUNTEER CO-ORDINATOR

Who are Volunteer Coordinators?

• Someone who has been involved in the club for many years?• Knows a lot of people in and around the club• Some clubs have recruited new volunteers and parents to take on the role• Many clubs will feel they do not have enough volunteers to “spare” one to

coordinate all the others. • However, clubs with a VC now

see a great benefit from such an appointment.

• May be limited to junior section, or across club as a whole

Effective CommunicationEffective Communication

If you are involved in the organisation of sport in any way, you will need to communicate with many people.

•The 'Effective Communication' Quick Guide provides useful ideas and toolswww.runningsports.org/club_support/all_resources/workshops/volunteer_coordinator

It covers the following topics:• communication• using plain English• body language• listening• questioning• presentations• reports• letters and memos• using media aids• meetings• difficult people

Volunteers and Expenses

• Volunteers willingly give their time and effort without any financial reward

• Some volunteers receive repayment of expenses

• In kind repayment, such as free subscriptions, free entry into social functions etc

• Workers who receive an honorarium are not volunteers

WHAT ARE THE VOLUNTEERING NEEDS IN YOUR CLUB?

• All clubs need more volunteers• Take systematic approach to identifying shortages

• “If you want something doing, ask a busy person”make sure this is not the culture within the club

• Identify what volunteers are needed for particular roles within the club• Relate planning to the club development plan

Activity Two

* Draw a diagram of the volunteer roles within your club, showing where the VC fits into it, who he/she reports to and how often

• Identify tasks that must be completed to meet the needs of the club development plan (eg develop promotional material to promote the junior section of the club)

• Identify the roles you have most difficulty in filling to realise the tasks identified above (eg marketing and promotions officer).

Activity Three – skills and competences

Take an example role and complete the forms provided

Cricket Club Coaching Coordinatorhttp://static.ecb.co.uk/files/cricket-club-coaching-coordinator-147.doc

Cricket Club Development Managerhttp://static.ecb.co.uk/files/cricket-club-development-manager-job-description-425.doc

CLUB WELFARE OFFICER – JOB DESCRIPTIONhttp://static.ecb.co.uk/files/club-welfare-officer-job-description-463.doc

Horowhenua-Kapiti Cricket Association (New Zealand)Cricket Committee Summary Job Descriptionshttp://www.hkcaclubs.co.nz/images/jobdescriptions.pdf

Rainham CC - Fixture Secretary Role Descriptionhttp://www.rainhamcc.co.uk/files/Fixture%20Secretary%20Job%20Description%20Sept%2007%20.doc

Windsor Cricket Club - Colts Managerhttp://www.1889internet.co.uk/windsorcc/WCC%20Colts%20Manager.pdf

Cambourne Cricket Clubhttp://www.cambournecc.com/committee

Sources of Job Descriptions

Cambourne Cricket ClubFrom Cambridge follow signs to A428 (Bedford)http://www.cambournecc.com/committee

Sources of Job Descriptions

POSITION JOB DESCRIPTION

Chairperson ccc_jdChair.docSecretary ccc_jdSec.docTreasurer ccc_jdTreas.docClub Captain ccc_jdCapt.docFixtures Secretary ccc_jdFixSec.docDevelopment Manager ccc_jdDevMan.docHead Coach ccc_jdHeadCoach.docParent’s Representative ccc_jdParent.docJunior’s Representative ccc_jdJunior.docFund Raiser ccc_jdFund.docYouth Team Coordinator ccc_jdYouth.docSocial Secretary ccc_jdSocSec.docWelfare Officer ccc_jdWelfare.doc

Activity Four – Why do you volunteer in sport?

Satisfaction Gain Experience Own interestsA need in the community Meet new people Make new friendsLearn new skills Gain recognition/rewards Want a challengeRespect For fun Gain a pastimeSpare time available Interaction with others Put something backEnthusiasm for the sport To feel part of the club Further career prospectsProvide opportunities Help others For enjoymentImprove the club Connected to paid workAvailability as a parent/guardianMaintain involvement after playingNatural progression of increasinginvolvement

Activity Five

* Using the scenarios on the handout, identify the issues for the VC to address and then describe how to address them.

HOW WILL YOU RECRUIT VOLUNTEERS?

Reasons to Volunteer• Young volunteers need to:-• enhance their CV or a university application• develop new skills• meet people socially

• Older volunteers may want to:- • “give something back” to their club• develop interests after retirement

Activity Six

• What are the benefits to the club of having young volunteers in your club?

• What are the benefits to young people of having young volunteers in your club?

• Are there any challenges?

Benefits for young people

• Using and developing new skills (eg communication)

• Gaining qualifications and adding to records of achievement

• Support for future employment

• Building confidence and teamwork skills

• Having fun

• Feeling a sense of achievement

• Receiving recognition for their efforts

• Improving their job prospects

Benefits for the club

• New ideas

• Keep young players in the sport at a critical age

• Enthusing a new generation of volunteers

• Bridge the generation gap between adults and young people

• Young people bring in other young people

• Build partnerships with local schools, colleges and country sport partnerships.

Challenges of having young players in the club???

Activity Seven – High Quality Opportunities for Young People

• Running the club

• Marketing and promotion

• Assisting with coaching activities

• Officiating matches or competitions

Running the Club

• Organise a competition, tournament or festival

• Register players

• Identify other people’s skills to assist the club

• Find information about funding or national sport programmes to assist the club

• Promote appositive image of the club externally

Marketing and promotion

• Design and maintain the club website

• Write articles or take photographs for the local newspaper

• Produce a club newsletter, programme or poster

• Design club merchandise

Assisting with coaching activities

• Help in after-school sessions

• Promote the good conduct of participants

• Prepare and deliver supervised warm-up and cool-down activities

• Prepare and deliver supervised skills sessions

• Film and analyse sessions and matches

Officiating at matches or competitions

• Understand and promote safety and fair play

• Learn and provide basic first aid

• Referee, assistant referee or score at matches and events

• Support senior officials at major events

• Players• ex-Players • Parents

• Play-Cricket (Kent Pilot)

Volunteers Inside Club

Volunteers Inside Club• HOW: Ask members and parents to complete a volunteering

profile form, to find out about their skills and interests.• Write a club information leaflet explaining the roles.• Think about role sharing.• Recruit roles on short term agreements.• Hold an annual recruitment fair or event when

people can come and try new things (scoring, helping behind the bar, the website)

• Publish a Club Directory

• County Sports Partnership• Volunteer Centres/Do-it.org• vInspired (vCricket web site)• Schools, Colleges, Universities• Local Voluntary Groups• Job Centre Plus

External VolunteersAdvertise, even for free??

• Google Places

• Greenwich Gatewayhttp://www.greenwichgateway.com/

Volunteering Englandhttp://www.volunteering.org.uk/

Volunteer Centres in Kenthttp://tinyurl.com/Kent-Volunteer-Centres

AshfordBromleyCanterbury & Herne BayDartfordDoverFavershamGillingham GraveshamMaidstoneMallingRochesterSevenoaksShepwaySwaleSheppeySwanleyTenterdenThanetTonbridgeTunbridge WellsWhitstable

Games-Inspired Volunteeringhttp://www.volunteering.org.uk/gamesinspiredVE project webpages with additional resources including case studies of Games inspired organisations, and a funding guide

http://trainingcamps.london2012.com/Details of the 133 Olympic and Paralympic training camps based in the South East (may give

additional ideas for Games inspired opportunities

http://www.london2012.com/get-involved/inspire-programme/index.php Information on how voluntary organisations can join the 2012 Games Inspired programme, accrediting their projects with the use of official Olympic branding

Colleges with Construction Education Departments• Thanet College• Bromley College • Mid Kent College• Kent College Canterbury• North West Kent College - Gravesend

Campus• Hadlow College• Bethany School• West Kent College - Tonbridge/Tunbridge

Wells• Ashford School• Sir Roger Manwood's Grammar School• Sevenoaks School• Sheppey College

• Adult Education College for Bexley

• The Brewood Education Centre• Bradfields Further Education

Centre• University of Greenwich –

Medway Campus

http://www.do-it.org/about-us

Do-it was launched in 2001 with the first national database of volunteering opportunities in the UK.

Do-it is part of the registered charity YouthNet, a non-profit-making organisation. They make a small charge to organisations registering their opportunities.

Posting opportunities

The majority of opportunities on Do-it come from local Volunteer Centres in England. These organisations have been provided with hardware, software and training so that they can upload their vacancies onto the do-it database. In addition, some national organisations post their opportunities directly on to www.do-it.org.uk.

Local organisations in England, recruiting volunteers in a specific geographic area, should get in touch with their local Volunteer Centre (VC) who will post opportunities on their behalf.

Do-It.org

Other organisations worth checking out

Name Telephone Website

Volunteering England 0845 305 6979 www.volunteering.org.uk

Community Service Volunteers 0207 278 6601 www.csv.uk

Criminal Records Bureau (CRB) 0870 9090 811 www.crb.gov.uk

Do-It Org 0207 226 8008 www.do-it.org.uk

ProHelp 020 7566 8650 www.bitc.org.uk

Reach 0207 582 6542 www.reach-online.org.uk

Timebank 0845 456 1668 www.timebank.org.uk

National Governing Body and County Sports Partnerships www.sportengland.org

Information Commissioner’s Office (for Data Protection) 08456 306060 www.ico.gov.uk

Why Retain Volunteers?

It is important that your Volunteer Coordinator and all your members understand the importance of retaining volunteers. Points to consider include:

1.Recruiting new volunteers is costly and time-consuming

2.The experience of your current volunteers is invaluable

3.The club may have invested time, skills and training in the development of volunteers

4.Retaining ensures that the continuity of the club ethos is maintained

5.The loyalty of the volunteers is vital to the club, especially during difficult or busy periods.

Retaining and developing

• Sound induction

• Set standards

• Club Handbook

• Offering support

• Delegating responsibility

• Training and development

• Gaining professional expertise in the local business network

• Listening

Sound induction

•Simple reader-friendly information pack – NGB templates?

•Copy of role outline

•Points of contact

•Contact telephone, plus email and postal addresses

•Details of allowable expenses and how to claim them

•Overview of organisation – its management structure

•Summary of the development plan

Note: provide this for existing club members too.

Set standards

• A commitment to do the role they have taken on and to let somebody know if they cannot meet that commitment

• The extent and limits of their responsibility• Child protection policies and the club’s good practice guidelines for working

with children• Working relationships with others• The general club policies and procedures, which may be part of the club

handbook and may be used for players as well.

Note: Club Handbook

Offering support - for when things don’t go strictly to plan

Shadows, buddies and mentors•Buddy – someone who has done the role before and can offer guidance•Mentor – Someone who can provide feedback as the new volunteer gets to grips with the role•Shadow – working with immediate predecessor before taking over

What skills are needed to be a mentor or buddy?

Delegating responsibilityAvoid duplication and gapsValue people’s time – arrange meetings to suitTeamwork – small working teamsVolunteers need to feel free to take time out when necessary without letting the club down

Listening

• How do you feel things are going?• Which aspects of the role do you enjoy and which do you like least?• Are you getting what you wanted out of volunteering?• Are you managing to do the role within the time you have to give?• Does the role outline need changing?• Any ideas for working smarter, not harder?• What other roles might you

like to take on in the future?

• Note: Team meetings are a good way to show you are listening, as an alternative to talking to volunteers on a one-to-one basis.

Training and development

• Not just formal courses• Buddy systems, mentoring, in-role coaching

Use NGB websitesLearning from somebody with specialist experience

• Gaining professional advice from local authority sports development unit, CSP, local volunteer centre

• Running sports workshops and further running sports resources, such as Top Tips and Quick Guides

• Gaining professional expertise in the local business network

• Speaking to people in other sports clubs• DIY workshops within the club

HOW WILL YOU TRAIN VOLUNTEERS?

• Cricket-Specific• Not Cricket-Specific

KCB Support Serviceshttp://www.kentcricketboard.co.uk/

• Coach Education• Umpiring/Scoring• Groundsman’s Courses

Training in the “Non-Cricket-Specific”

• Local Authority Courses (may be free)• Evening Classes• On-the-job training• BT and NatWest – courses and work experience

Training in the “Non-Cricket-Specific”

•business skills •marketing •accountancy •IT packages such as Microsoft Office •accountancy software •creative software

•e-commerce •internet marketing •first aid •health and safety •food hygiene

RETAINING AND REWARDING

•What keeps people volunteering?•How do you currently reward your volunteers?•What else could you do?

Early enthusiasm can wear off once the novelty has worn off and the hard work or unforeseen challenges begin to set in

Activity Eight - Recognising and rewarding

There are many ways volunteers can be recognised and rewarded

Motivating Volunteers – the most common ways

Altruistic No Cost Minimal Cost In-kind support Organised Activity

Sharing knowledge People thank me My expenses are paid I receive discounts/vouchers

Through informal awards

Personal satisfaction Make sure volunteering is mutually beneficial

Life membership at club

Step into Sport volunteer award

Through formal awards (eg OSCAs)

Improvement to local environment

      Receive gifts

Observing success       Receive a certificate

Making children smile/enjoy sports

       

Self-appraisal        

Innovative Rewards•Pay for relevant skills and training events•Award free membership fees, tickets or club merchandise•Have a party •Ensure their ideas are listened to, and acted on •Smile and call them by name!•Write references for them (if asked) quickly and efficiently•Ensure the management of their role and tasks is good•Introduce long service awards•Give kit or badges where this helps to perform their role

Recognise Reward

Verbal (thank you) Duke of Edinburgh (14 to 25)

Thank-you letters vCricket (16 to 25)

Annual awards  Priority tickets

Recognition of SIS award-winners Activepassport

Life membership Step into Sport Volunteer Passport

Social events for volunteers? Gift items – goodie bags, sweatshirts

Raise the status of the volunteering process Expenses

OSCAs

Regular feature in newsletter/website

Features in local newspaper

Nominations for external awards

 

 

 

 

Innovative Rewards• Alton Tower / Cinema tickets etc for over 100 hours • Invitation to CPD event – week work with County

Ground/Board• Coaching – UKCC 1, UKCC 2 – paid for if they reach

100 hours by CCB• 100 hours – people go into a prize draw

NatWest OSCAsOutstanding Service to Cricket Awards

• Behind the Scenes • Building Partnerships• Leagues and Boards• Lifetime Achiever• NatWest CricketForce• Officiating – Umpires and Scorers• Young Volunteer

WHAT SUPPORT DO YOU NEED?

Regional vCricket Manager: Chris Lock

e: christian.lock@ecb.co.uk Tel: 07776 445511

Kent vCricket Coordinator: Andy Pye

e: vcoordinator.kent@ecb.co.uk Tel: 07808 137312

Roll-out through District Development Groups (Kent Pilot)

Kent Cricket Development Team

see: www.kentcricketboard.co.uk/the-development-team* Mid & East Kent Clair Gould

clair.gould.kent@ecb.co.uk 07515 051999

* West & Met Kent Andy Griffiths

andy.griffiths.kent@ecb.co.uk 07515 051200

In your club and based on what you now know, consider what you can do to build the volunteer workforce. Be clear on what you can do tomorrow first.

vCricket Programme

Volunteer Coordinator Training (2)

THE END - QUESTIONS