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Vendor Newsletter Volume 19• Issue 2 • Iowa Department of Public Health • WIC • May • 2019
Inside this Issue
• Program fraud
• Farmers Market
• FIS Helpdesk
• Infant Formula
Distributors
• Product Update
WIC Approved Product List
The Iowa WIC APL (Approved Product List) is now available on our website. This will be updated quarterly. Keeping in mind that we add new products daily to the APL. Stores still may find it useful for referencing the varieties of approved WIC products and to double-check that your stores WIC download is operating properly.
The full IA WIC APL can be found at:
http://idph.iowa.gov/wic/vendors/vendor-resources
Program fraud
What is fraud?
Fraud is the intentional or unintentional misuse of the WIC program. Fraud can be committed by
vendors, participants and staff.
How do I report fraud?
By submitting a Fraud & Abuse Report. The form, and information on how to submit can be found on our website: https://idph.iowa.gov/wic/
resources.
What should I do if I suspect fraud, but I’m not sure?
Report it anyway! We do all of the investigating
and will determine if fraud is taking place or not.
Can I submit anonymously?
When submitting the Fraud & Abuse form, you will be required to provide your name and email address; however, we do not share this infor-
mation with anyone!
How can I report possible fraud?
Complete the Fraud & Abuse form; you may submit it via fax, e-mail, or by mail. If you have any questions, please contact Todd Erskine at
515-725-4139 or [email protected]
Fax: 515-281-4913
Farmers Market 2019
How does WIC partner with the farmers market?
Iowa WIC participants are automatically eligible to participate in
the Iowa Farmers Market Nutrition Program (FMNP). Beginning
June 1st, 2019 WIC participants who opt to participate in FMNP will receive special FMNP vouchers. These vouchers
(shown above) are to ONLY be accepted at designated farmers
market locations, NOT at grocery stores.
Will they still be able to shop produce in my store?
Yes! WIC participants receiving FMNP checks will also be re-
ceiving their regular fruits and vegetables benefits from WIC, to
be redeemed in grocery stores.
I also run a stand at the farmers market, how can I sign up to
accept FMNP vouchers?
The Farmers Market Nutrition Program is separate from WIC.
We do not handle the payment of the vouchers, or the registra-
tion for farmers market vendors. If you are interested in partner-
ing with FMNP, please contact Paul Ovrom, the FMNP Program
Planner, for more information. He can be reached by phone at 515-242-6239.
2
Important Product Update!
Post Bran Flakes formula has changed, and it will no longer meet WIC requirements. Iron content has been reduced to a level below WIC requirements.
There is only one item:16 ounce boxUPC# 884912113139It may now be removed from your approved item lists.
Approved Infant
Formula Distributors
WIC approved vendors are
required to only purchase for-
mula from a list maintained by
the state WIC program, which
includes State-licensed whole-
salers, distributors, retailers,
and infant formula manufactur-
ers registered with the Food
and Drug Administration
(FDA).
A list of approved infant formu-
la distributors can be found on
the Iowa WIC website.
3
FIS Helpdesk (for stand beside vendors)
If you are having trouble with your machine or have any payment related questions, you will need
to call the FIS Help Desk phone number located on the front of your POS.
1-844-234-4949
When you call, the automated system will prompt you for your WIC Vendor ID. This is the five digit
number (##-###) assigned to your store by WIC.
Once you enter a valid WIC Vendor ID, you will be transferred to a customer service representative. He/she
will ask you for a Location ID/Terminal ID. This number can be found on the front of your POS device.
Question? E-mail us, at [email protected]
WIC Contacts
WIC Operations Director—Brandy Benedict
515-418-2683 | [email protected]
Vendor Management Coordinator—Kenny Kane
515-281-6205 | [email protected]
Vendor Representative—Ken Kane
515-281-3929 | [email protected]
Vendor Nutritionist—Caryn Wittry
515-725-4138 | [email protected]
In accordance with Federal civil rights las and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and insti-tutions participating in or administering USDA programs and prohibited from discriminat-ing based on race, color, national origin, sex, disability, age, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.
Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Signs Language, etc.) should contact the Agency (State or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be available in languages other than English.
To file a program complaint of discrimination, complete the USDA Program Discrimina-tion Complaint Form, (AD-3027) found online at: http://www.ascr.usda.gov/complaint_filing_cust.html, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:
(1) Mail: U.S. Department of AgricultureOffice of the Assistant Secretary for Civil Rights 1400 Independence Avenue, SW Washington, D.C. 20250-9410;
(2) Fax: (202) 690-7442; or(3) Email: [email protected]
This institution is an equal opportunity provider.
Iowa Department of Public
Health Attn: Iowa WIC Program
Lucas State Office Building
321 East 12th Street
Des Moines, IA 50319-0075
Phone: 515-281-6650
Fax: 515-281-4913
