Vera Müskens, Elise Thomas, Yana Hroza

Short lunch brakes problemECONOMICAL ASPECTS OF QUALITY

Tutor: Dr. J. Luczak

Agenda

1. Introduction to problem• Result of “questionnaire”

2. Brainstorm

3. Ishikawa / fishbone analysis

4. Possible solutions• Explain about “home schools”

5. Our choice for solution

Fast food and

sweets

Brainstorm 1/4

No concentra

tion

Not enough time to

eat

Health proble

ms

Group

work

Prepare the next class

Switching

buildings

No time for

questions

Students

Brainstorm 2/4

Switching

buildings

Preparing next class

No concentrat

ion

Not enough time to

eat

Teachers

Brainstorm 3/4

Food elsewher

e

Long queu

es

Hot beverage

s

Cafeteria

Short Lunch Break

TeachersStudents

Switching buildings

No bathroom breakHealth problems

Not concentratedSweets & Fast Food

Not enough time to eat

Being late

Preparing next class

No time for questionsNot enough time to eat

AdministrationCafeteria

Hot beverages

Food elsewhere

Not enough rooms

Timetable

Long queues

Ishikawa / fishbone analysis

Brainstorm 4/4

Bad things:

Good things:

Unhappy staff of

cafeteria

Unhappy teachers

Unhappy students

School ends earlier

Not a lot of

waiting time

between classes

Possible solutions:

Make 30 min breaks

Only 1 longer break, around

noon

Self-service cafeteria

Classes end on different times (2nd and 3rd

year students)

Menu on printed form,

people know on forehand what they want to

order

Teach cafeteria people English

Order food on forehand, order at 10, get it at

12.

2 cafeterias