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Vernon Turner
Preparing the CIO for the next wave of ICT innovation
Brought to you by:
Senior Vice President, IDC’s Enterprise Infrastructure
Copyright 2010 IDC. Reproduction is forbidden unless authorized. All rights reserved.
Preparing The CIO For The Next Wave Of ICT Innovations & Business Models
Preparing The CIO For The Next Wave Of ICT Innovations & Business Models
Vernon TurnerSenior Vice PresidentResearch & Sustainability
© 2010 IDC
The ICT Innovation DilemmaThe ICT Innovation Dilemma
4
Deployment Cost
Business Risk
Business Value
Reasonable Cost
Optimal Risk
Greatest Business
Value
None Modest Moderate Radical
Degree of ICT Changes
- +
- +
-
+
Source: IDC 2010
© 2010 IDC 5
Bus
ines
s A
lignm
ent
ICT Efficiency
Balancing The ICT Budget To Business Revenue? Balancing The ICT Budget To Business Revenue?
ICT Led
1.8%
Business Led
2.9%
No Leadership
2.5%
Balanced
2.3%
In the last decade in ICT costs went from 4% of revenue to 2.8%How Sectors (Retailers) Can be Segmented by IT Spending
© 2010 IDC
The New Normality A Balancing Act of Optimize, Grow, Comply The New Normality A Balancing Act of Optimize, Grow, Comply
6
© 2010 IDC
Key Investment Areas in 2010Key Investment Areas in 2010
7
What are your three most important areas for investment in the next 12 months?
The Desktop Environment
The Application EnvironmentBusiness Process Improvements
The Datacenter Environment The Network Environment
60% will investTop priority: 23%
52% will investTop priority: 25%
68% will investTop priority: 21%
52% will investTop priority: 17%
68% will investTop priority: 17%
Source: IDC European Services Survey, 2010, n = 673
© 2010 IDC 8
“Traditional Business”“Traditional Business”
Command and control
Assembly line business processes
Top down decision-making
Internal focus
Technology focus
© 2010 IDC 9
Transformation #1. What is a “Social Business” Transformation #1. What is a “Social Business”
Transparent
Interdependentecosystem of partners
Distributed problem solving
Customer engaged in ongoing relationship
Power shared & distributed
Customer defined products / services
Leadership coaches not controls
Service “when, where, how”the customer chooses
Anticipated customer needs
Employees empoweredto contribute
ecosystem of partners
Social Business Is Not Technology & ProcessPeople Become The Platform
© 2010 IDC
Social Software SolutionsSocial Software Solutions
ConsumerApps CRM Content
AppsCollab PLM
Socialytics
Social Platforms
Stand-a-loneSocial Apps
EmbeddedSocial
Features
Stand-a-loneSocial
Platforms
HCM FinancialsSCMEPPM
© 2010 IDC
Public Cloud spending of $23 billion, up 35%; 65% in US
700 million social networkers; “socialytic” apps
1 billion mobile Internet users; 500,000 mobile phone apps
630 million laptops in place; 80 million netbooks
50 million servers in place, half virtual; micro servers coming on line
20 million smart meters in US, 25% of US with EMR
1.2 billion mobile phones ship; 220 million smart phones
7 billion communicating devices in place, 5 billion not computers
2010: Artifacts of The Intelligent Economy
© 2010 IDC
Mobile InternetUsers (M)
Non TraditionalDevices
Information Information"Files"
User Interactions(B per Day)
It Staff
WW Growth from 2010-2020
1.4X4X
29X
75X
One Impact of ConsumerizationOne Impact of Consumerization
61X
5X
12
© 2010 IDC
Intelligent Interactions - 2020Intelligent Interactions - 2020
13
25M Apps450B Interactions a Day
2T Financial Transactions
4B People
31B Devices
1.3T Tags/sensors
© 2010 IDC 14
Transformation #2: Professionals - 2020 Transformation #2: Professionals - 2020
© 2010 IDC
Customer Self Service
Employee Self Service
Department Apps
Cloud & SaaS
Data Center Automation
Linked Applications
Real-Time
© 2010 IDC 15
Implications for CIOsImplications for CIOs
Complexity Is The Issue
“Solutions” Aren’t Enough
© 2010 IDC
Innovation Or Invasion – Your employees and your B2B customer employees Innovation Or Invasion – Your employees and your B2B customer employees
16
82% -Desk Top PC
71% - Laptop PC
52% - Mobile Phone
37% - Smart Phone
Top Devices Used For Business Top Devices Used For Business
97% -Email
93% - Web Browsing
66% - Shared Docs
55% - Web Mail
29% - Google Apps
© 2010 IDC 17
“Pervasive BI”
Pervasive BI results when organizational culture, business processes, and technologies
Are designed and implemented with the goal of improving the strategic, operational, and tactical decision-making capabilities of
A wide range of internal and external stakeholders
© 2010 IDC 18
Business Analytics TrendsN
umbe
r of p
eopl
e
Query, Reporting, OLAP, Data Mining, Statistical analysis
Business intelligence Suites and Analytic Applications
Intelligent Process Automation
Static,Batch
Reporting
Ad-hocQuery & OLAP
DataWarehousing
Knowledge capture
& learning
UnifiedAccess & Analysis
Collaboration&
Workflow
Monitoring & Process Awareness
PredictiveAnalytics
Templates
ETL & Data
Quality
DataModels
DW LifecycleManagement
Scorecards
Dashboards&
Visualization
Alerting
Query, Reporting, OLAP, Data Mining, Statistical analysis
BatchBatchReportingReportingReportingReporting
WarehousingWarehousing capture& learningQuality Management
1975–1989 1990–2004 2005–2020
Decision Management
Technology
Solutions
Num
ber o
f peo
ple
IT Staff
End-Users
Analysts
Data/Content
© 2010 IDC
Transformation In ActionTransformation In Action
Real-time flight
rebookingbased on
risk of losing
business
Ambassadorsintervene with
losers to preservelong-term business
Predictivebehavior-based call handling,
sales, even HR
Real-time GPS driven insurance
rates based on driving patterns
19
© 2010 IDC
0% 10% 20% 30% 40% 50% 60%
Supplier Communication
Partner Communication
Market Research
Employee Recruitment
Advertising/PR
EmployeeCommunicaitons
CustomerCommunications
Others
AdvancedPractitioners
What Social Networks are Used For
20Source: A Consumer Revolution in the Enterprise, 2010
© 2010 IDC
Percent I-Workers UsingBoth For Business and Personal Use
•Laptop –PC 61%
• Mobile Phone 52%
• Smart Phone 51%
• Text / IM 47%
• Soc. Networks 36%
• Blog /Wiki 35%
21
Blurring BoundariesBlurring Boundaries
© 2010 IDC 22
* Consumers and Workers
Creating,Capturing, or ReplicatingPersonal
Information
** Trans- ported,Hosted,
Managed,or
Secured
Enterprise Touch** Content
User Data Equates To Enterprise Worries
Overlap:0.6 EB
User* Generated Content: 0.9 EB
20101.2 Exabytes
© 2010 IDC
The Real Outcome For VirtualizationThe Real Outcome For Virtualization
24
Source: IDC Server Virtualization 2009
© 2010 IDC 25
Virtualization Maturity Experience and Sophistication Payoff Virtualization Maturity Experience and Sophistication Payoff
© 2010 IDC 26
New Business Cycle for IT Convergence Reigns for the next 10 years New Business Cycle for IT Convergence Reigns for the next 10 years
19901985 1995
Mainframe/minicomputer
MMaaininfframe/minicommppuutter
Integrated architecture
2000 2005 2010
Integrated architecture
Unix/RISC
M
Modular architecture
Transactionalapplications
and Database
ERP, Analytics and Datamarts
Application Development
Web
File/Print and Networking
Collaborative
Integrated
architecture
X86 Servers
X86 SSererverver ersRISC
UUnniixx//RIS
chhiitteeccture
Modular architecture
2015
Microservers?
Compute/Memory
Boards?
Modular
architecture
Bus
ines
s Va
lue
ct and Datamarts
Collaborative
Integgrated
ararchchiitectureConverged
Infrastructure& Private Clouds
Virtualization
Virtualization
File/Print and Networking
M
ers?
ComputemorFile/Print and rFile/Print and
NetworkingrNetworkingyFile/Print and yFile/Print and NetworkingyNetworking
Boarards?Microservrvr ers
pute/Meds
Moodduular
architecturureeVVVirtualizati
PublicClouds
Lower Cost of Computing Per Unit of Work