14
The information contained within this Bulletin is confidential and protected by U.S. and international copyright laws. This Safety Bulletin is provided for the sole use of authorized dealers and distributors. This Safety Bulletin is not to be distributed, duplicated, or copied, digitally or otherwise, without written consent. © 2016 (Page 1 of 10) VERSION: R01 (11/14/2016) IMPORTANT STOP RIDE / SALE SAFETY NOTICE! STOP SELLING ALL GTS 150, GL 150 AND GTS PLATINUM VEHICLES IMMEDIATELY UNTIL THE REPAIR PROCEDURE HAS BEEN COMPLETED ON ALL AFFECTED UNITS AT YOUR DEALERSHIP. Contact Hammerhead Off-Road at (214) 513-1700 with any questions regarding this bulletin. IMPORTANT If you are working with a printed copy, please verify you have the most current version of these instructions. SUBJECT: 2009-2015 GTS 150, GL 150 AND GTS PLATINUM FUEL TANK REPLACEMENT PURPOSE: All 2009-2015 GTS 150, GL 150 and GTS Platinum models may have been manufactured with a fuel tank that does not meet Hammerhead Off-Road quality standards. The fuel tank may develop a crack and result in a fuel leak. To address this concern, an updated fuel tank and support bracket kit has been developed to be installed on affected units. Your service department MUST perform the following actions as directed by this Safety Bulletin: 1. Each member of your service department team must review this Safety Bulletin in its entirety. 2. Each member of your service department must watch the training video prior to completing ANY work, or submitting ANY warranty claim for this Safety Bulletin. November 14, 2016 HH-001 2009-2015

VERSION: R01 (11/14/2016) IMPORTANT STOP RIDE / SALE ...€¦ · VERSION: R01 (11/14/2016) IMPORTANT STOP RIDE / SALE SAFETY NOTICE! STOP SELLING ALL GTS 150, GL 150 AND GTS PLATINUM

  • Upload
    others

  • View
    2

  • Download
    0

Embed Size (px)

Citation preview

Page 1: VERSION: R01 (11/14/2016) IMPORTANT STOP RIDE / SALE ...€¦ · VERSION: R01 (11/14/2016) IMPORTANT STOP RIDE / SALE SAFETY NOTICE! STOP SELLING ALL GTS 150, GL 150 AND GTS PLATINUM

The information contained within this Bulletin is confidential and protected by U.S. and international copyright laws. This Safety Bulletin is provided for the sole use of authorized dealers and distributors. This Safety Bulletin is not to be distributed, duplicated, or copied, digitally or otherwise, without written consent. © 2016 (Page 1 of 10)

VERSION: R01 (11/14/2016)

IMPORTANT STOP RIDE / SALE SAFETY NOTICE! STOP SELLING ALL GTS 150, GL 150 AND GTS PLATINUM VEHICLES IMMEDIATELY UNTIL

THE REPAIR PROCEDURE HAS BEEN COMPLETED ON ALL AFFECTED UNITS AT YOUR DEALERSHIP.

Contact Hammerhead Off-Road at (214) 513-1700 with any questions regarding this bulletin.

IMPORTANT If you are working with a printed copy, please verify you have the most current version of these instructions.

SUBJECT: 2009-2015 GTS 150, GL 150 AND GTS PLATINUM FUEL TANK REPLACEMENT

PURPOSE: All 2009-2015 GTS 150, GL 150 and GTS Platinum models may have been manufactured with a fuel tank that does not meet Hammerhead Off-Road quality standards. The fuel tank may develop a crack and result in a fuel leak. To address this concern, an updated fuel tank and support bracket kit has been developed to be installed on affected units. Your service department MUST perform the following actions as directed by this Safety Bulletin:

1. Each member of your service department team must review this Safety Bulletin in its entirety. 2. Each member of your service department must watch the training video prior to completing ANY work, or

submitting ANY warranty claim for this Safety Bulletin.

September 30, 2016 2016 A-16-03 November 14, 2016 HH-001 2009-2015

Page 2: VERSION: R01 (11/14/2016) IMPORTANT STOP RIDE / SALE ...€¦ · VERSION: R01 (11/14/2016) IMPORTANT STOP RIDE / SALE SAFETY NOTICE! STOP SELLING ALL GTS 150, GL 150 AND GTS PLATINUM

The information contained within this Bulletin is confidential and protected by U.S. and international copyright laws. This Safety Bulletin is provided for the sole use of authorized dealers and distributors. This Safety Bulletin is not to be distributed, duplicated, or copied, digitally or otherwise, without written consent. © 2016 (Page 2 of 10)

AFFECTED MODELS:

Model Year Models Vehicle Identification Number Range

2009-2015 GTS 150 GL 150

GTS Platinum

All 2009-2015 Hammerhead GTS 150, GL 150, and GTS Platinum units are affected EXCEPT for any units shipped after the release of this bulletin. Refer to images below to determine if a vehicle is affected.

The VIN label can be found on the cross bar behind the seats as shown. VINs starting with L6KDB, L6KSAL or L6KSAK are affected.

Vehicles with this bracket installed are not affected, or have already been updated.

Page 3: VERSION: R01 (11/14/2016) IMPORTANT STOP RIDE / SALE ...€¦ · VERSION: R01 (11/14/2016) IMPORTANT STOP RIDE / SALE SAFETY NOTICE! STOP SELLING ALL GTS 150, GL 150 AND GTS PLATINUM

The information contained within this Bulletin is confidential and protected by U.S. and international copyright laws. This Safety Bulletin is provided for the sole use of authorized dealers and distributors. This Safety Bulletin is not to be distributed, duplicated, or copied, digitally or otherwise, without written consent. © 2016 (Page 3 of 10)

CUSTOMER NOTIFICATION Dealers are required to review their sales records and make arrangements with customers for Safety Bulletin completion. In addition to customer units, dealers are required to correct any affected units in their inventory. Hammerhead Off-Road will be mailing a Safety Alert notification letter to consumers affected by this Safety Bulletin in the United States. Examples of the consumer letters can be found at the end of this Safety Bulletin.

WARRANTY CLAIM / PARTS INFORMATION Dealers must submit a Warranty Labor Claim form along with a completed copy of the HH13-01 Bulletin Completion Instructions & Dealer Confirmation form for reimbursement after performing the repair on an affected unit. Templates of the parts order form and warranty labor claim form can be found at the end of this Safety Bulletin.

Dealers are also required to print out the associated recall notice poster and display it in an area of your dealership that is visible to customers such as the entry door, cash registers, bulletin boards, or other high traffic areas. The poster must be displayed until the date noted at the bottom of the poster. You can find the poster in the Form Downloads section of the dealer login area of the Hammerhead Off-Road website, or on www.netsuite.com.

SAFETY BULLETIN # HH-001

JOB CODE & LABOR ALLOWANCE

2130 0.75 hrs

PART NUMBER / DESCRIPTION 99-1300 (QTY 1) Fuel Tank and Bracket Kit

PARTS AVAILABILITY Available to order

VIDEO TRAINING REQUIREMENT YES

DEALER SERVICE PARTS INVENTORY Dealers should review their service parts inventory and ensure that fuel tank part number 4.000.011-FB is NOT used for any repairs.

WARRANTY COVERAGE PERIOD Warranty coverage for Safety Bulletin HH-001 will begin 11/14/2016. This bulletin has no expiration date.

DISPOSAL INFORMATION Dealers/Distributors: Under no circumstances shall the parts removed in this repair be re-used, sold, or re-purposed for another application. It is your dealership / distributor’s responsibility to make sure every part replaced (related to this bulletin) is taken out of circulation and disposed of properly.

Sincerely,

Hammerhead Off-Road

Page 4: VERSION: R01 (11/14/2016) IMPORTANT STOP RIDE / SALE ...€¦ · VERSION: R01 (11/14/2016) IMPORTANT STOP RIDE / SALE SAFETY NOTICE! STOP SELLING ALL GTS 150, GL 150 AND GTS PLATINUM

The information contained within this Bulletin is confidential and protected by U.S. and international copyright laws. This Safety Bulletin is provided for the sole use of authorized dealers and distributors. This Safety Bulletin is not to be distributed, duplicated, or copied, digitally or otherwise, without written consent. © 2016 (Page 4 of 10)

HH-001 TWO-PART PROCEDURE IMPORTANT

Several steps of this procedure require an audit by another dealership representative other than the technician who is completing the repair. Completing these check backs is a critical component to ensuring the repair has been properly

completed. An audit checklist will be provided with each kit. It must be completed and retained with the instruction sign-off and

repair order.

AUDIT CHECKLIST Inspect for proper bracket adhesion across all surfaces including the rear portion of the bracket.

Ensure the hardware was installed in the correct order and the fasteners were properly torqued.

Ensure the fuel and vacuum hoses were properly reconnected and the spring clamps are in place.

VIDEO TRAINING REQUIREMENT Each member of your service department team must watch the training video prior to completing any work, or submitting ANY warranty claim for this Safety Bulletin. Access the video by clicking HERE.

Page 5: VERSION: R01 (11/14/2016) IMPORTANT STOP RIDE / SALE ...€¦ · VERSION: R01 (11/14/2016) IMPORTANT STOP RIDE / SALE SAFETY NOTICE! STOP SELLING ALL GTS 150, GL 150 AND GTS PLATINUM

The information contained within this Bulletin is confidential and protected by U.S. and international copyright laws. This Safety Bulletin is provided for the sole use of authorized dealers and distributors. This Safety Bulletin is not to be distributed, duplicated, or copied, digitally or otherwise, without written consent. © 2016 (Page 5 of 10)

KIT CONTENTS (P/N 99-1300)

REF PART DESCRIPTION PART NUMBER QTY ① Fuel Tank 13-0629-00 1 ② Fuel Tank Bracket 13-0630-00 1 ③ Flange Bolt 9.106.065 4 ④ Lock Nut 9.220.006 4 ⑤ Flat Washer 9.300.006 8 ⑥ Rubber Bushing 7.020.011 4 ⑦ Collar 8.010.035 4 ⑧ Panduit strap 2

Page 6: VERSION: R01 (11/14/2016) IMPORTANT STOP RIDE / SALE ...€¦ · VERSION: R01 (11/14/2016) IMPORTANT STOP RIDE / SALE SAFETY NOTICE! STOP SELLING ALL GTS 150, GL 150 AND GTS PLATINUM

The information contained within this Bulletin is confidential and protected by U.S. and international copyright laws. This Safety Bulletin is provided for the sole use of authorized dealers and distributors. This Safety Bulletin is not to be distributed, duplicated, or copied, digitally or otherwise, without written consent. © 2016 (Page 6 of 10)

TWO-PART PROCEDURE PART 1: REMOVAL Tools Required:

• For Removal: o 12 mm Wrench o 10 mm Socket.

• For Installation: o Side cutters o 10 mm Wrench o 10 mm Socket o Torque Wrench

NOTE Allow the engine to cool before servicing.

Page 7: VERSION: R01 (11/14/2016) IMPORTANT STOP RIDE / SALE ...€¦ · VERSION: R01 (11/14/2016) IMPORTANT STOP RIDE / SALE SAFETY NOTICE! STOP SELLING ALL GTS 150, GL 150 AND GTS PLATINUM

The information contained within this Bulletin is confidential and protected by U.S. and international copyright laws. This Safety Bulletin is provided for the sole use of authorized dealers and distributors. This Safety Bulletin is not to be distributed, duplicated, or copied, digitally or otherwise, without written consent. © 2016 (Page 7 of 10)

IMPORTANT Be sure to keep the R-washers ⑤ to be reused when

installing the new tank.

NOTE Dispose the fuel tank as required per local regulations.

Page 8: VERSION: R01 (11/14/2016) IMPORTANT STOP RIDE / SALE ...€¦ · VERSION: R01 (11/14/2016) IMPORTANT STOP RIDE / SALE SAFETY NOTICE! STOP SELLING ALL GTS 150, GL 150 AND GTS PLATINUM

The information contained within this Bulletin is confidential and protected by U.S. and international copyright laws. This Safety Bulletin is provided for the sole use of authorized dealers and distributors. This Safety Bulletin is not to be distributed, duplicated, or copied, digitally or otherwise, without written consent. © 2016 (Page 8 of 10)

PART 2: INSTALLATION

IMPORTANT The mounting bracket is adhered to the new fuel tank and should not be separated. Ensure the bracket is fully adhered

to the fuel tank in all areas shown.

IMPORTANT – AUDIT STEP A secondary dealer representative must verify that the support bracket is fully adhered to the fuel tank in all

applicable areas.

NOTE Do not reuse the fuel tank that was previously removed.

Page 9: VERSION: R01 (11/14/2016) IMPORTANT STOP RIDE / SALE ...€¦ · VERSION: R01 (11/14/2016) IMPORTANT STOP RIDE / SALE SAFETY NOTICE! STOP SELLING ALL GTS 150, GL 150 AND GTS PLATINUM

The information contained within this Bulletin is confidential and protected by U.S. and international copyright laws. This Safety Bulletin is provided for the sole use of authorized dealers and distributors. This Safety Bulletin is not to be distributed, duplicated, or copied, digitally or otherwise, without written consent. © 2016 (Page 9 of 10)

NOTE Collars should sit on top of the washers.

Page 10: VERSION: R01 (11/14/2016) IMPORTANT STOP RIDE / SALE ...€¦ · VERSION: R01 (11/14/2016) IMPORTANT STOP RIDE / SALE SAFETY NOTICE! STOP SELLING ALL GTS 150, GL 150 AND GTS PLATINUM

The information contained within this Bulletin is confidential and protected by U.S. and international copyright laws. This Safety Bulletin is provided for the sole use of authorized dealers and distributors. This Safety Bulletin is not to be distributed, duplicated, or copied, digitally or otherwise, without written consent. © 2016 (Page 10 of 10)

NOTE Ensure the arced side of the washer is seated in-line with

the frame tube.

NOTE There will be a gap between the support bracket ⑥ and

the fuel tank flange ⑦.

TORQUE Fuel Tank Bracket Fasteners

8 ft-lbs (11 Nm)

IMPORTANT – AUDIT STEP A secondary dealer representative must verify that the

fasteners were installed in the correct order and the fasteners were torqued to specification. Mark the nuts

with a paint pen to indicate the audit has been completed.

IMPORTANT – AUDIT STEP A secondary dealer representative must verify the fuel pickup hose, vacuum hose and both spring clamps are

correctly installed.

Page 11: VERSION: R01 (11/14/2016) IMPORTANT STOP RIDE / SALE ...€¦ · VERSION: R01 (11/14/2016) IMPORTANT STOP RIDE / SALE SAFETY NOTICE! STOP SELLING ALL GTS 150, GL 150 AND GTS PLATINUM

Part Number Description Quantity

Please Fax Order to (214) 513-1738

Shipping Method:

Problem Description:

Hammerhead Off-Road ships all parts ground.

Technician Name:___________________________________ Signature:____________________

Hammerhead Off-Road1200 Lakeside Parkway #400Flower Mound, TX 75028www.hammerheadoffroad.comT: (214) 513-1700 F: (214) 513-1738

IMPORTANT INSTRUCTIONSWARRANTY PARTS ORDER FORM (ver: 201404 )

This form is used to order warranty replacement parts. Warranty parts EXCLUDE normal wearable items or parts broken from misuse of the units. Please read and understand Hammerhead Limited Warranty Policy before submitting this form. If you have any questions, please call our Service Department for assistance.Dealer Name: _________________________________________________________________

Ship To Address:________________________________________________________________

City/State/Zip: ___________________________

Phone: _________________________________ Fax: __________________________________

Unit Information

Product Model: __________________________ VIN# (17 Digits): ________________________

Registration Date: _________________________ Today Date: ___________________________

Color: ______________________________

Fuel Tank Kit 199-1300

Page 12: VERSION: R01 (11/14/2016) IMPORTANT STOP RIDE / SALE ...€¦ · VERSION: R01 (11/14/2016) IMPORTANT STOP RIDE / SALE SAFETY NOTICE! STOP SELLING ALL GTS 150, GL 150 AND GTS PLATINUM

WARRANTY LABOR CLAIM FORMIMPORTANT INSTRUCTIONS

Job Code Hours Description of work performed Rate/Hr. Ext. Total

Warranty Parts List

I certify the above listed parts have been repaired or replaced to my satisfaction.Technician Signature

Hammerhead Off-Road use only: Approved Amount $________ Rejection Reason_________________________

Description of Repair:

TOTAL LABOR

Print Form

To ensure warranty labor reimbursement are paid timely and correctly, all fields must be accurately completed.Please read and understand Hammerhead Off-Road limited warranty policy before submitting this claim. All labor hours are paid according to our flat hour sheet. If you do not have a copy of the flat hour sheet please check on-line or contact our service department. Hammerhead will only pay up to $55 / hour for labor claims.

Hammerhead Off-Road1200 Lakeside Parkway #400Flower Mound, TX 75028www.hammerheadoffroad.comT: (214) 513-1700 F: (214) 513-1738

Dealer Name: _________________________________________________________________

Address:________________________________________________________________

City/State/Zip: ___________________________

Phone: _________________________________ Fax: __________________________________

Unit Information

Product Model/Color: __________________ VIN# (17 Digits): _______________________________

Registration Date: _________________________ Repair Date: ____________________________

(ver: 201404)

Job Code

If you wish to reimburse parts for this repair, please attach copy of the parts invoice and indicatewhich parts were replaced in the repair.

2130 .75 Recall Fuel Tank 55 $41.25

$41.25

41.25

HH13-01 Bulletin Completion Instructions and Dealer Confirmation (both sides)Must be signed, dated and returned with this labor form for labor reimbursement

Sam Cox
Highlight
Page 13: VERSION: R01 (11/14/2016) IMPORTANT STOP RIDE / SALE ...€¦ · VERSION: R01 (11/14/2016) IMPORTANT STOP RIDE / SALE SAFETY NOTICE! STOP SELLING ALL GTS 150, GL 150 AND GTS PLATINUM

SAFETY RECALL NOTICE

PLEASE READ IMMEDIATELY

VIN: HH-001 Consumer Name Address City, State ZIP

Dear Hammerhead GTS 150, GL 150 and GTS Platinum Owner, In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Hammerhead Off-Road has issued Safety Bulletin HH-001 for all Model Year 2009-2015 Hammerhead GTS 150, GL 150 and GTS Platinum vehicles. The reason for this recall: Our records indicate your vehicle was manufactured with a fuel tank that may develop a crack and result in a fuel leak. What Hammerhead Off-Road and your dealer will do: Hammerhead Off-Road has developed an updated fuel tank and support bracket to be installed on your vehicle. Your Hammerhead Off-Road dealer has been authorized to install the new fuel tank and support bracket at no cost to you. What you should do: Please contact your local Hammerhead Off-Road dealer to schedule an appointment to have the bulletin completed. When making contact with your dealer, discuss parts availability, their schedule and how long they will need to keep your vehicle to complete the updates. DO NOT OPERATE YOUR VEHICLE UNTIL THIS SAFETY BULLETIN HAS BEEN COMPLETED BY YOUR HAMMERHEAD OFF-ROAD DEALER. This notice was mailed according to our most current registration information. If you no longer own this vehicle, or if some of the contact information in this notice is incorrect, please contact your local Hammerhead Off-Road dealer to complete a transfer of ownership. While your Hammerhead Off-Road dealer is in the best position to answer your questions, if you have any questions your dealer cannot address, call our Customer Service Department at: (844) 298-6528. If you need assistance contacting or locating a Hammerhead Off-Road Dealer, please call (844) 298-6528 or visit the Hammerhead Off-Road web site at www.hammerheadoffroad.com. We apologize for this inconvenience and assure you that we are committed to customer satisfaction and providing world class products for riders to enjoy. Sincerely, Hammerhead Off-Road

Page 14: VERSION: R01 (11/14/2016) IMPORTANT STOP RIDE / SALE ...€¦ · VERSION: R01 (11/14/2016) IMPORTANT STOP RIDE / SALE SAFETY NOTICE! STOP SELLING ALL GTS 150, GL 150 AND GTS PLATINUM

AVIS DE RAPPEL DE SÉCURITÉ

À LIRE IMMÉDIATEMENT

NIV : HH-001 Nom du consommateur Adresse Ville, province, code postal

Cher propriétaire de véhicule Hammerhead GTS 150, GL 150 ou GTS Platinum, En collaboration avec la commission américaine de surveillance des produits de consommation (CPSC), Hammerhead Off-Road a publié le bulletin de sécurité HH-001 pour tous les véhicules Hammerhead GTS 150, GL 150 et GTS Platinum des années modèles 2009 à 2015. Raison de ce rappel : Selon nos dossiers, votre véhicule a été fabriqué avec un réservoir de carburant pouvant se fissurer et provoquer une fuite de carburant. Ce que feront Hammerhead Off-Road et votre concessionnaire : Hammerhead Off-Road a conçu un réservoir de carburant et un support améliorés à être installés sur votre véhicule. Votre concessionnaire Hammerhead Off-Road a reçu l’autorisation d’installer le réservoir de carburant et le support neufs sans frais. Ce que vous devez faire : Veuillez vous adresser à votre concessionnaire Hammerhead Off-Road pour fixer un rendez-vous afin de faire effectuer les réparations indiquées dans ce bulletin. En communiquant avec votre concessionnaire, discutez de la disponibilité des pièces, de son calendrier et de la durée de rétention de votre véhicule pour l’exécution des réparations. N’UTILISEZ PAS VOTRE VÉHICULE AVANT QUE TOUTES LES RÉPARATIONS REQUISES PAR CE BULLETIN DE SÉCURITÉ SOIENT EFFECTUÉES PAR VOTRE CONCESSIONNAIRE HAMMERHEAD OFF-ROAD. Cet avis a été envoyé compte tenu des renseignements les plus récents dont nous disposons. Si vous n’êtes plus le propriétaire de ce véhicule ou si cet avis comporte des coordonnées erronées, veuillez communiquer avec votre concessionnaire Hammerhead Off-Road pour remplir un formulaire de transfert de propriétaire. De plus, bien que votre concessionnaire Hammerhead Off-Road soit le mieux placé pour répondre à vos questions, s’il n’est pas en mesure de le faire à votre satisfaction, communiquez avec le service à la clientèle en composant le : 1-844-298-6528. Si vous avez besoin d’assistance pour joindre un concessionnaire Hammerhead Off-Road, veuillez composer le 1-844-298-6528 ou visiter le site Web de Hammerhead Off-Road à www.hammerheadoffroad.com. Nous regrettons sincèrement cet inconvénient. Soyez assuré que satisfaire nos clients et fournir des produits de renommée mondiale sont nos priorités. Cordialement, Hammerhead Off-Road