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MilitarySexualTrauma
Counseling
ReadjustmentCounselingServices
(VetCenters)
IntermentsinNationalCemeteries
willcontinue,butmaybeona
reducedschedule.ContactNCAs
SchedulingOceat1-800-535-1117
MyHealtheVetAllServices
NCAwillprocessapplicationsfor
headstones,markers,medallions
InsuranceProcessing
HomeLoanProcessing
NCAwillnotifyVBAofdeathfor
benetactions
VBACallCenterswillbeoperational
exceptforeducation AcquisitionsLogisticsCenterwill
acceptandllprostheticssupply
orders
OceofSmallandDisadvantaged
SmallBusinesses
VeteransCrisisLine
Services to Veterans not
impacted by potentiallapse in appropriations
Operational National Phone Numbers or
Veterans
VA National Call Center: 1-800-827-1000
All VA Medical Facilities & Services:
(411orhttp://www2.va.gov/directory/guide/divis
sh.asp?dnum=1)
Coaching into Care Call Center or Family Memb
o Veterans: 1-888-823-7458
Debt Management Center: (Collection o Non-
Medical Debts): 1-800-827-0648
Homeless Prevention Line:
1-877-4AIDVET(877-424-3838)
Home Loans:1-888-244-6711
Insurance:1-800-669-8477
Mammography Helpline:
1-888-492-7844
Meds by Mail: 1-888-385-0235
(or)1-866-229-7389
National Caregiver Support Line: 1-855-260-3274
NCAs Scheduling Oce:
1-800-535-1117
Veterans Crisis Line:
1-800-273-TALK(8255)
Women Veterans Call Center:1-855-VA-WOMEN
855-829-6636)
Federal Service or the Dea:711
Vet Center Combat Call Center: 1-877-WAR-VETS
Discrimination:1-888-737-3361
Denver Acquisition and Logistics Center:1-303-
6200
Health Benets Customer Service: 1-877-222-VE
(8387).
CHAMPVA:1-800-733-8387
Children o Women Vietnam Veterans; Foreign
Medical Program; Spina Bida Health Care Prog
1-877-345-8179(or)1-888-820-1756
All VA medical acilitiesand clinics will remainully
operational,including:
1. InpatientCare
2. OutpatientCare
3. Prescriptions
4. Surgeries
5. DentalTreatment
6. ExtendedCare
7. MentalHealthCare
8. NursingHomeCare
9. SpecialHealthCareServices
forWomenVeterans
10.VetCenters
VETERANS
FIELD GUIDETOGOVERNMENT SHUTDOWN
www.va.gov SEE REVERSE FOR IMPACTED VETERAN SERVICES
Updated Sept. 30, 2013
Claimsprocessingandpayments
inthecompensation,pension,
education,andvocational
rehabilitationprogramsare
anticipatedtocontinuethrough
lateOctober.However,inthe
eventofaprolongedshutdown,
claimsprocessingandpayments
intheseprogramswouldbe
suspendedwhenavailablefunding
isexhausted
http://www2.va.gov/directory/guide/division_flsh.asp?dnum=1http://www2.va.gov/directory/guide/division_flsh.asp?dnum=1http://www2.va.gov/directory/guide/division_flsh.asp?dnum=1http://www2.va.gov/directory/guide/division_flsh.asp?dnum=1
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VBARegionalOcespublic
contactserviceswillnotbe
available
Nodecisionsonclaimsappeals
ormotionswillbeissuedbytheBoardofVeteransAppeals
FreedomofInformationAct
querieswillnotbeprocessed
PrivacyActrequestswillnot
beprocessed
VAshomepage(www.va.gov)
willbeupdatedintermittently
VAsmainandhospitalSocial
MediaWebsiteswillbeupdated
intermittently(Facebook,Twitter,
Blog,etc.) RecruitingandhiringofVeteran
jobapplicantswillceasewiththe
exceptionoftheVeteransHealth
Administration
PresidentialMemorialcerticates
willnotbeprocessed
IntermentsatNational
Cemeterieswillbeconducted
onareducedschedule
OverseasMilitarycoordinator
operationswillbesuspended
VASecretarycorrespondence
withVeteransandVSOs
suspended
OutreachandPublicAwareness
Activities
VetSuccessonCampus
suspended
VocationalRehabilitationand
EducationCounselingwillbe
limited
VBAwillnotbeabletocontinue
overtimeforclaimsprocessors
Claimsprocessingandpayments
inthecompensation,pension,education,andvocational
rehabilitationprogramsare
anticipatedtocontinuethrough
lateOctober.However,inthe
eventofaprolongedshutdown,
claimsprocessingandpayments
intheseprogramswouldbe
suspendedwhenavailable
fundingisexhausted
Suspended NationalPhone Numbers
Billing Issues:1-866-842-4357
Education Benets:1-888-442-4551
Consumer Afairs:202-461-7402
Income Verication and Means Testing:
1-800-929-8387
Inspector General Hotline:1-800-488-
8244
Special Issues:GulfWar/AgentOrange/
ProjectSHAD/MustardAgentsand
Lewisite/IonizingRadiation
1-800-749-8387
Status o Headstones and Markers:
1-800-697-6947
Whistle Blower Reprisal: 1-800-872-9855
Services to Veterans impacted bypotential lapse in
appropriations
VETERANS
FIELD GUIDETOGOVERNMENT SHUTDOWN
VA call centers and hotlines will ceaseto unction,
including:
1. VBAEducationCallCenter1-888-442-4551
2. InspectorGeneralHotlinesuspended1-800-488-8244
3. ConsumerAairs([email protected];VAshomepage
ContactUsfunctionand202-461-7402willbesuspended)
4. CongressionalLiaisonVeteransqueriessuspended
SEE REVERSE FOR NOT IMPACTED VETERAN SERVICES www.va.gov
Updated Sept. 30, 2013
In the event o a prolonged
shutdown, VA will continue
to review and update
its plan in conjunction
with the applicable
legal requirements
and circumstances. Full
Contingency Plan located
at http://www.va.gov/opa/
docs/VA_Contingency_
Plan_Document_20130927
pd
mailto:[email protected]://www.va.gov/opa/docs/VA_Contingency_Plan_Document_20130927.pdfhttp://www.va.gov/opa/docs/VA_Contingency_Plan_Document_20130927.pdfhttp://www.va.gov/opa/docs/VA_Contingency_Plan_Document_20130927.pdfhttp://www.va.gov/opa/docs/VA_Contingency_Plan_Document_20130927.pdfhttp://www.va.gov/opa/docs/VA_Contingency_Plan_Document_20130927.pdfhttp://www.va.gov/opa/docs/VA_Contingency_Plan_Document_20130927.pdfhttp://www.va.gov/opa/docs/VA_Contingency_Plan_Document_20130927.pdfhttp://www.va.gov/opa/docs/VA_Contingency_Plan_Document_20130927.pdfmailto:[email protected]
