Veterinary Practice Veterinary Practice ManagementManagement

Brian Wright Brian Wright MBA CMgr CVPMMBA CMgr CVPM

Veterinary Practice Management Veterinary Practice Management AssociationAssociation

Why me?Why me?

Science basedScience based Biochemistry – clinical/researchBiochemistry – clinical/research Administrative loadAdministrative load Further qualificationsFurther qualifications Professional managerProfessional manager

Veterinary PracticeVeterinary Practice

Meet GeorgeMeet George Recently qualified Recently qualified

vetvet Set up his own Set up his own

practicepractice

Successful Veterinary Successful Veterinary PracticePractice

George was goodGeorge was good Well-likedWell-liked CompetentCompetent

Healthy petsHealthy pets Happy clientsHappy clients George was happyGeorge was happy

Veterinary BusinessVeterinary Business

Who runs the Practice?Who runs the Practice?

George is a vetGeorge is a vet George wants to George wants to

vetvet George is happy George is happy

vettingvetting

George needs a George needs a Practice/Business Practice/Business ManagerManager

The role of the ManagerThe role of the Manager

PersonnelPersonnel MarketingMarketing FinanceFinance ComplianceCompliance StrategyStrategy

PersonnelPersonnel

RecruitmentRecruitment Managing expectationsManaging expectations Skill mix – existing & Skill mix – existing &

requiredrequired InductionInduction

Reporting linesReporting lines Training short & long termTraining short & long term

AppraisalAppraisal MotivationMotivation Team BuildingTeam Building

Staff HandbookStaff Handbook ProtocolsProtocols SOPsSOPs

Staff ContractsStaff Contracts DisciplinaryDisciplinary GrievanceGrievance

Job DescriptionsJob Descriptions Health & SafetyHealth & Safety

WTDWTD CPDCPD

DevelopmentDevelopment RecordingRecording

MarketingMarketing

ImageImage Practice BrochurePractice Brochure Literature Literature WebsiteWebsite Client BondingClient Bonding AdvertisingAdvertising

FinanceFinance

BudgetBudget Monitor & ReviewMonitor & Review

ExpenditureExpenditure OverheadsOverheads Supplier ContractsSupplier Contracts Bank/credit chargesBank/credit charges

TurnoverTurnover Price reviewPrice review BenchmarkingBenchmarking

InvestmentInvestment BorrowingBorrowing CapitalCapital ReturnReturn

ComplianceCompliance

Statutory Requirements Statutory Requirements Health & SafetyHealth & Safety Ethical considerations Ethical considerations RCVS Guide to Professional ConductRCVS Guide to Professional Conduct Practice StandardsPractice Standards

Clinical AuditClinical Audit

StrategyStrategy

Vision & MissionVision & Mission Future Growth & Direction Future Growth & Direction Service ProvisionService Provision

Utilisation of ResourcesUtilisation of Resources Physical and HumanPhysical and Human

Business PlanningBusiness Planning CompetitionCompetition

Careers in Practice Careers in Practice ManagementManagement

Veterinary PracticeVeterinary Practice PrivatePrivate CorporateCorporate

AcademiaAcademia Vet SchoolsVet Schools Business UnitsBusiness Units

Charities and NFPOsCharities and NFPOs ConsultancyConsultancy Veterinary IndustryVeterinary Industry

Veterinary IndustryVeterinary Industry

Pfizer Business ConsultantsPfizer Business Consultants

Purdue UniversityPurdue University European School of ManagementEuropean School of Management ““Experts” from across EuropeExperts” from across Europe 18 months intensive training18 months intensive training Launched “Vet Support +” in March Launched “Vet Support +” in March

20102010 Range of “products” to vet practicesRange of “products” to vet practices

Person Specification for a Person Specification for a ManagerManager

Knowledge of business/managementKnowledge of business/management Year 2 Enterprise moduleYear 2 Enterprise module Further qualificationFurther qualification

Knowledge of the veterinary Knowledge of the veterinary environmentenvironment CultureCulture InsularInsular

Further QualificationFurther Qualification

Business/Management degree, Business/Management degree, diploma, certificate, award, etcdiploma, certificate, award, etc

Veterinary Practice Administration Veterinary Practice Administration Certificate (VPAC)Certificate (VPAC)

Certificate in Veterinary Practice Certificate in Veterinary Practice Management (CVPM)Management (CVPM)

Questions?Questions?