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ASSISTANCE DURING ANY STEP IN THE CERTIFICATION PROCESS The
Viasat Training Team • [email protected]
o Open Monday – Friday, 9AM – 5PM (MST) o Closed Saturday,
Sunday, and most major holidays o Generally respond within 24 – 48
business hours
FS Tech Support • FS Tech Support App Support Line
877-462-2481
o Open Monday – Saturday, 7AM – 8PM (CST)
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BECOMING A CERTIFIED VIASAT TECHNICIAN
THE APPS
All the apps you will need to complete installations and service
calls.
THE COURSES
Basic instructions about how to navigate Viasat Discover to
complete courses and troubleshoot minor issues.
THE ASSESSMENT
Information about when and how to complete the assessment, which
covers topics discussed in certification courses, as well as next
steps.
THE VALIDATION
All of the certification requirements regarding completing
installations and submitting acceptable photographs.
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SEVERAL APPS ARE REQUIRED TO COMPLETE AN INSTALLATION:
• FS Tech Support o The FS Tech Support app is the required
method of submitting review
photos and Live QC audits of all work orders. You will learn
more about FS Tech Support during training.
o The app is available for both iOS and Android devices.
Android iPhone
Google Play iPhone
• FSM Mobile o FSM is Viasat’s online communication system for
technicians that allows you
to manage, track, and complete your service calls and new
installation work orders. You will learn more about FSM during
training.
o The app is available for both iOS and Android devices.
Download instructions
https://play.google.com/store/apps/details?id=com.fstechsupport&hl=en_UShttps://apps.apple.com/us/app/fstechsupport/id1295773959https://eguide.field.viasat.com/field-service-management-tool-fsm/first-time-login-into-fsm-job-aid/
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• MITe o The MITe app is a useful tool to point and peak and
troubleshoot
connections. You will learn more about the MITe app during
training. o The app is available for both iOS and Android
devices.
Google Play iPhone
• TechTools o The TechTools app will enable you to view your
daily jobs, add Viasat360
products and services, view training resources, check your
Winner’s Circle points, and more. You will learn more about the app
during training.
o The TechTools app is available for both iOS and Android
devices.
Google Play iPhone
Accessing Courses: https://bbs.viasatdiscover.com
https://play.google.com/store/apps/details?id=com.viasat.mite.android&hl=en_UShttps://apps.apple.com/us/app/mite/id859724760https://play.google.com/store/apps/details?id=com.viasat.cts.store.ViasatTechTools&hl=en_UShttps://apps.apple.com/us/app/viasat-tech-tools/id1454276523http://bbs.viasatdiscover.com/
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• Please use the most current version of your browser for
security purposes.
Viasat Discover Home Page: The Home page consists of four areas:
• Start Here • My Profile • Courses You’re Working On • Courses
You’ve Completed
Start Here • Click on the tile to Enroll in a program or course.
Follow the instructions on the
page to enroll. When looking for additional courses after
certification, look in Start Here! We’ll always place the new
courses in this area.
Courses You’re Working On • Shows courses that are In
Progress.
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• To continue the course, click on the course tile and select
Resume. To start the course again click on the Start Learning Now
button.
Courses You’ve Completed • Shows all courses and programs you
have completed
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• You may review the course material by clicking on the tile and
selecting the Start Learning Now button. o Note: this will NOT
overwrite your original score on the course.
Returning to the Home Page
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To return to the Home Page select the Menu icon in the top left
corner of Viasat Discover.
Select Home from the menu.
Viasat Discover Tools
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The tools for Viasat Discover appear in the top right corner of
the Viasat Discover screens. They are: • Virtual Coach •
Notifications
Virtual Coach
• Virtual Coach will provide assistance within the current area
of Viasat
Discover where you activate it. • The red dot by the icon
indicates that you have a new message from the
Virtual Coach.
Notifications
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• Notifications will be located in this area. Notifications will
include messages
about new courses and programs coming available as well as other
helpful information.
• The red dot by the icon indicates that you have new
notifications
What If I Forget My Username or Password? If you forget your
Username or Password, select the Forgot Your Password link.
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You will be prompted to enter your username or email address,
then select Send Message. You should receive an email with your
Username and a link to reset the password within a few minutes.
Please remember to check your Junk folder if you have not received
the email.
When Should I Complete It?
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• Participants are encouraged to take the assessment within 48
hours after completing the last course
• If you are unable to access the assessment, email:
[email protected]
After the Assessment – What’s Next? • By close of business, the
next business day, Installer IDs will be activated • To
retrieve:
o Log into Viasat Discover o Refer to your MY Profile tile on
the right side of your Home Page o Retrieve your now-activated
Installer ID
After completing the photo review process, the Installer ID
Expiry in My Profile will reflect the date 6/30/2021.
mailto:[email protected]
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After Training After training is finished you must complete and
submit 2 installations capturing required quality control photos on
site. • Installation review requirements are:
o You must complete 2 installations o Take required photos on
site o Send 2 FSM IDs to [email protected]
mailto:[email protected]
