Victorian Residential Tenancies

Tribunal System

Mr Jim Nelms, Registrar, Residential Tenancies

Tribunal

Supreme Court (Court of Appeal)

County Court

Magistrates’ Court Boards & Tribunals

Includes - RTT/SCT- Domestic Building- Guardianship, etc.

Claims for possession

Claims for compensation

Allegation of non-compliance

LANDLORDS & TENANTS

43,000 p.a.APPLICATIONS

12 - 18%REJECTED

MISTAKES EQUAL DELAYS• Rental arrears

• Processing time

Manually Completed Applications

TECHNOLOGY

ELECTRONIC SERVICE DELIVERY

Range

Reach

Responsiveness

95% of respondents use

computers in the

workplace

16% connected

50% considering access

INTERNET ACCESS

70%Desirable & Beneficial

ELECTRONICSERVICE DELIVERY

A BUSINESS CASE

27 months

PAYBACK

A BUSINESS CASE

SYSTEM OVERVIEWWhy Lodge via the Internet?

• Not hardware reliant

• No specialist or proprietary software

• Interactive

• Cost neutral to user

SYSTEM OVERVIEW

•Easy to use lodgement of notices and/or applications with the Tribunal

•On-line information

LOGGING ON

THE RTT HOME PAGE WITH THE ACTION MENU

THE NEW NOTICE SUB-MENU

LODGING A NOTICE FOR A LANDLORDSelect the Section

ENTERING DETAILS FOR THE SECTION SELECTED

LODGING A NOTICE FOR A LANDLORD Entering Property

LODGING A NOTICE FOR A LANDLORD Entering Property, Invalid Postcode Entered

LODGING A NOTICE FOR A LANDLORDEntering the Landlord Details

LODGING A NOTICE FOR A LANDLORDEntering the Tenant Details

LODGING A NOTICE FOR A LANDLORDEntering Service Details

LODGING A NOTICE FOR A LANDLORDConfirming the Details Entered

LODGING A NOTICE FOR A LANDLORDThe Notice that is to be Printed

LODGING AN APPLICATIONNew Application Submenu

LODGING AN APPLICATION BASED ON NOTICE SEARCH

Entering Search Criteria Rented Property Address

LODGING AN APPLICATION BASED ON NOTICE SEARCH

List of Notices that Satisfy the Search Criteria

LODGING AN APPLICATIONSelect the Requesting Orders

LODGING AN APPLICATIONEntering Security Details

LODGING AN APPLICATIONEntering Property Details

LODGING AN APPLICATIONEntering Landlord Details

LODGING AN APPLICATIONEntering Tenant Details

LODGING AN APPLICATIONEnter Service Details

LODGING AN APPLICATIONPrinting the Application

ELECTRONIC SERVICE DELIVERY

Designed to deliver a range of Tribunal services more effectively and efficiently to the Victorian public and business

ELECTRONIC SERVICE DELIVERY

• Lower the cost of doingbusiness with government

• More timely deliveryof documents

• More effective use ofhearing resources

ELECTRONIC SERVICE DELIVERY

Low Cost & Platform Independent

ELECTRONIC SERVICE DELIVERY

Enable clients to receive notices relevant to applications

ie. Adjournments,instructions, messages

ELECTRONIC SERVICE DELIVERYAvailable for

Public Inspection

• Tribunal Hearing lists

• Legislation

• Practice notes

• User aids

ELECTRONIC SERVICE DELIVERY

•Remove the need tore-key information

•Validate information

SECURITY

PublicDomain

InternalNetworks

FIREWALL

FIREWALL

ENCRYPTION

UserSession Key

INTELLIGENCE Relevant information only

PROMPTS Drop down list boxes

POPULATION OF FIELDS Automatic where possible

DATA RECORDING

•Reduce theamount of paper

•Reduce thenumber of enquires

CONCLUSION

Electronic Service Deliverywill enhance the

administration of justice in the Tribunal