Video RTC for · 2019-08-13 · servers and cloud hosting services deployments RTMP & WebRTC can run multiple services on each server unit Friendly packaged installation and upgrade

Video RTC for

Video Gateway platform for Contact Center

© 2019 Interactive Powers


Streamline your business

communications

A complete approach for Contact Center

Interactive Powers


WOW! Video RTCAltitude uCI

Video Gateways for advanced Real-time Communications on existing Contact Centers.

Multi-channel coverage for Web Browsers, Mobile devices and IoT.

Video RTC


y


Oui Móvil


Serviin - Video Call Center



Business Factors

Multitenant Customizable

e o pConfigurable

mScalable

fFlexible

Scalable video ports capacity

with multi-server configuration

Ready for VM servers and cloud hosting services

deployments

RTMP & WebRTC can run multiple services on each

server unit

Friendly packaged installation and

upgrade procedure

Flavors and Use Cases approach

for open standard developments

Video RTC is a complete Solution and Toolkit


Video Real-Time Communications

Video RTC



Video RTC



Video RTC


Customized for your partners and projects

Multiple Flavors


RTMP Gateway - Demo for Cloud Services

Showroom


Develop your own Use Cases and Flavoured Services

RTMP


WebRTC Gateway - Live Demo

Showroom


Develop your own Use Cases and Flavoured Video Services

WebRTC


CCTR Video CCTRPhone Call (PSTN, SIP) Voice / Video Call (WebRTC, RTMP)

Call Recording (Voice) Video Recording (Video)

Automatic Call Distribution (ACD) SPLIT over WebRTC, RTMP, SIP

Interactive Voice Response (IVR) HTML5, Javascript

Caller #ID Session #ID

Monitor, Interrup and Whisper Live Chat

Customer Relationship Mgt (CRM) File Sharing

Script Management File Sharing / CoBrowsing

Extended CCTR

y+

+

+

+

+

+


How it works.

Smartphone

Web Browser

Tablet

SPLIT PBX

CTI

y

Web Browser

Video RTC

Contact Center

Video Channels

Users / Endpoints

AA V D

VD

SIPRTC


Now Modern Web Browsers are all supported!

Recommended Browsers

Chrome OperaSafari Firefox


All these scenarios works with both technologies RTMP and WebRTC

Video RTC Servers

RTC

Video Gateway (RTMP)Video Gateway (WebRTC)

RTC

y y


Audio / Video SPLIT configuration for Contact Centers

WebRTC Gateway

Smartphone

Web Browser

Tablet

SPLIT PBX

CTI

Android

A V D

V

A

D


Audio / Video SPLIT configuration for Contact Centers

RTMP Gateway

Smartphone

Web Browser

Tablet

SPLIT PBX

CTI

A V D

V

A

D


WebRTC-SIP

Your PBX | CTIYour Website

RTC SIP

AA V D PBXSPLIT

yVideo RTC


Core Functions

Mute AudioMute Video Video Recording Custom Flavour

RTMP unsupported

External Repository


Special Extensions

Screen SharingLive Chat Lock RoomFile Sharing

RTMP unsupported RTMP unsupported


SPLIT Functions

Video #ID SIP / DTMF Video ConverterPop-up Agent

Not available for RTMP


Web BrowsersRun over any Desktop Web Browser (Mac, Windows, Linux)

WIP

Chrome SafariFirefox Internet Explorer OperaMS Edge

❌

❌


RTMP vs WebRTC

Key Features RTMP WebRTC

Web Browser - User

Plugin - Pop-up Agent Flash Player Web Browser

IP Network TCP UDP

Mobile SDK Discontinued

HTTPS Yes Yes

Audio Codecs G711, Speex G711, Opus

Video Codecs H263 Sorenson H264, VP8-VP9

Security HTTPS HTTPS

Android


Webclient

Call

Hangup

Mute DTMF Settings

Your Help


Featuresy

RTC


Core Features

s

Video Calling

File Sharing

Screen SharingVoice Calling

Live Chat

s

!

"

SIP Connect

Meeting Point

Pop-up Agent

API Framework

Video ID

Video Recording

Snapshot

Complementary Functions


CoBrowsing


Video RTC · Gateway














Video RTC








Advanced Video RTC functions

Maximum Bandwidth Set your video quality to HD or any low, medium bandwidth limit!

Low Bandwidth & Auto-adjustment Set automatically video size and framerate according to the bandwidth

Video Recording / SPLIT Set all video calls under auto-recording or with agent activation

Open Standards / Codecs Set VP8 / Opus / G711 transcoding in audio allowed!

Key Factors


Industry StandardsThis powerful dual solution is fully compliant with

RTMP or WebRTCAdobe Flash / RTMP and HTML5 / WebRTC

Web Browser Plug-inAdobe Flash Player 9.. 11.X / Native WebRTC

SIP Session Initiation ProtocolIETF RFC 3261

Audio / Video Codecs Audio g711, Speex, Opus / Video VP8, h264,h263 Sorenson


Webclient · Video


Device Selection · Video

Powered by API Framework


Technologies

Stack WebRTC

Client & Server

iOS SDK

Mobile Clients

Stack RTMP

Client & Server

Android SDK

Mobile Clients

Evolutive and Built for Best of Breed Technologies


Customized and Optimized Web Integration

Open Standards

Native API for Web Browser Open Standard

W3C HTML5 Integration with JavaScript

Peer-to-Peer Real-Time Communications


Powered by IVRPowers

VideoRTC.js - Docs


Powered by IVRPowers

VideoRTC.js - Docs

Mobile Devices


Video RTC · End Points

Interactive Kiosk Web BrowserMobile Device


Hybrid Mobile Development

Apple Android


Screenshots (samples)


Videocalling…


VideoRTC

VideoRTC Showroom


IntPowers

Video RTC for CCTR


Videocalling…

#


Powered by ionics 2

Hybrid Development


Android Desktop (Ionic 2)


Hybrid Builder Ionic 2 for Video Gateway (WebRTC)

API Framework

VideoRTC.jsy

Build your own end-points


Video IDFacial Recognition API


PSTN is not required to call!

WIFI

y y


Webclient - Custom

Build it from scratch in HTML5 API Framework · VideoRTC.js

Customize Icons, Colors, Size, Formats, Frames…


Video | Audio Buttons

Live Chat

Remote typing status…

Local Video

Remote Video

Webclient - Custom


Special Extensions

Screen SharingLive Chat SnapshotFile Sharing

HTML5 API Framework


Webclient - Windows


Screen Sharing


Apple iOS updated!

Safari 11


Chrome Extension 3.1

Interactive Powers Screen Sharing Chrome Extension!

Live Chat Voice Call Video Call


Escalating

Voice Call

Live Chat

Video CallyVideo RTC

File Sharing Screen Sharing Snapshot


System Requirements

Linux Debian 8 64-bit Asterisk Softswitch 11, 13 or upper inside

Apache Web Server STUN/TURN Server

SSL Certificate

WebRTC Gateway


System Requirements

Linux CentOS 6 64-bit Asterisk Softswitch 1.8, 11 inside

Apache Web Server SSL Certificate

RTMP Gateway


Inbound Video RTC SPLIT traffic for Contact Centers

HA Scenarios 1, 2, 3

Scenario 1 Frontend HA

Scenario 2 Backend HA

Scenario 3 Front & Back HA

RTMP | WebRTC RTMP | WebRTC RTMP | WebRTC

2… n Video RTC Servers 1 Video RTC Server 2… n Video RTC Servers

1 PBX Node Server 2… n PBX Node Servers 2… n PBX Node Servers

HTTP Proxy required HTTP Proxy required


Video RTC Frontend HA with 2…n Servers

HA · Scenario 1

PBXy

y

y

PROXY

Video Gateway Cluster [2… n] Servers

FAIL OVER

RANDOM

HTTP

Load Balancing


PBX Backend HA with 2…n Servers

HA · Scenario 2

PBXy

PBX

PBX Node 1

Node 2

Node 3

Single Video Gateway PBX Cluster

FAIL OVER

RANDOM

ROUND ROBIN


HA · Scenario 3

PBXy

y

y

PROXY

PBX

PBX

Node 1

Node 2

Node 3

Video Gateway Cluster [2… n] Servers

PBX Cluster

HTTP

Load Balancing

FAIL OVER

RANDOM

Video RTC / PBX Frontend & Backend HA with 2…n Cross Servers


Public or Private Cloud Hosting

VM Environnements

• Proxmox Virtual Environnement

• VMware Environnement

• Amazon EC2 Environnement

• OVH Cloud Environnement • KVM Environnement

• XEN Environnement

Some compliant

VM environnements


Minimal OS installation is required for all deployments

Operating System

Distribution Gateway Kernel Websiste

Debian WebRTC v8 / 64-bit http://www.debian.org

CentOS RTMP v6 / 64-bit http://www.centos.org

Please contact our technical support for selecting the right distribution release.

http://www.debian.org

http://www.centos.org


Enabling Video Call over RTMP or WebRTC

Gateway (Voice)

Ports CPU RAM SIZE

30 1-1 cores > 2 Gb S

60 1-2 cores > 4 Gb S-M

120 2-4 cores > 8 Gb M

240 4-8 cores > 8 Gb L

480 > 8 cores > 16 Gb XL


Enabling Voice Call over RTMP or WebRTC

Gateway (Video)

Ports CPU RAM SIZE

30 1-2 cores > 4 Gb S-M

60 2-4 cores > 8 Gb M

120 4-8 cores > 16 Gb L

240 8-16 cores > 32 Gb XL


Disk Sizing for Video Recording per video call (2 peers)

Video Recording

2x Peer

640 x 480

Low

<80 kbps

Medium

128 Kbps

High

>300 Kbps

1 min 1,5 Mb 2,5 Mb 16 Mb

1h (60 min) 90 Mb 150 Mb 1Gb

1 day (24h) 2,16 Gb 3,6 Gb 24 Gb

1 month (30 days) 64,8 Gb 108 Gb 720 Gb


Introducción

Calle Magallanes, 13 28015 Madrid (Spain)

Europe America

2320 Ponce de Leon Blvd 33134 Coral Gables (Miami)

Interactive Powers Interactive Powers

Sales Contact:

Ivan Sixto [email protected]

+34 699435965 | +34 911599846

mailto:[email protected]

Documents

Video RTC for · 2019-08-13 · servers and cloud hosting services deployments RTMP & WebRTC can run multiple services on each server unit Friendly packaged installation and upgrade