Clive RyanClive Ryan

Business Group LeadBusiness Group LeadWindows Client & Information Windows Client & Information WorkerWorker

Microsoft IrelandMicrosoft Ireland

Agenda Agenda 9.30am9.30am Registration & CoffeeRegistration & Coffee

10.00am10.00am   The Changing Landscape of Mobile The Changing Landscape of Mobile ComputingComputing

Clive RyanClive Ryan

10.35am10.35am Deploying the Right Mobility Tools Deploying the Right Mobility Tools for Your Business Needsfor Your Business Needs

Julius Julius SinkeviciusSinkevicius

11.15am11.15am Customer case stufyCustomer case stufy Edel Creely, Edel Creely, DatapacDatapac

11.30am11.30am Microsoft Windows XP SP2 for Microsoft Windows XP SP2 for Mobile WorkersMobile Workers

Julius Julius SinkeviciusSinkevicius

12.00pm12.00pm Seminar ends & lunchSeminar ends & lunch

The Changing Landscape The Changing Landscape Of Mobile ComputingOf Mobile Computing

Signs That Your Workers Signs That Your Workers Need Mobile Solutions…Need Mobile Solutions…

““I've filled out the forms, but haven't yet loaded I've filled out the forms, but haven't yet loaded them into the systemthem into the system…… it'll have to wait until I it'll have to wait until I can connect.”can connect.”

““I have a customer on the line that wants I have a customer on the line that wants information about… do we even offer it?”information about… do we even offer it?”

““How long will it take to make this change?”How long will it take to make this change?”

““I won’t be available then I won’t be available then – – I am traveling to our Limerick office”I am traveling to our Limerick office”

““Where are the Where are the updated charts? We updated charts? We need to send out the need to send out the proposal tonight…”proposal tonight…”

““Who should I Who should I be contacting?”be contacting?”

Make it easier to find the right peopleMake it easier to find the right people

Make it easier to find the right informationMake it easier to find the right information

Reduce time and cost pressureReduce time and cost pressure

ConstructioConstructionn

and Real and Real EstateEstate

Finance/Finance/InsuranceInsurance

Industries Embracing MobilityIndustries Embracing MobilityIncreasing productivity and reducing costsIncreasing productivity and reducing costs

Public Public SafetySafety

EducationEducation

Energy andEnergy andUtilitiesUtilities

GovernmentGovernment

DigitalDigitalMediaMedia

ManufacturingManufacturing

WirelessWirelessMobilityMobility

HealthcareHealthcare

Customer ServiceCustomer ServiceInventory ManagementInventory ManagementRetailRetail

Point of Care solutionsPoint of Care solutionsElectronic Medical RecordsElectronic Medical RecordsPrescriptions and Order EntryPrescriptions and Order Entry

Claims AdjustmentClaims AdjustmentPolicy SalesPolicy SalesCredit ApplicationsCredit Applications

Classroom Instruction Classroom Instruction Note TakingNote TakingResearchResearchGradingGrading

Incident ManagementIncident ManagementSafety InspectionSafety InspectionLegal DocumentationLegal Documentation

Architectural DrawingsArchitectural DrawingsSite InspectionSite InspectionListing ManagementListing Management

Service CallsService CallsSystems ManagementSystems ManagementRemote MonitoringRemote Monitoring

Machine MaintenanceMachine MaintenanceLogisticsLogisticsPlant ManagementPlant Management

Field Case ManagementField Case ManagementRegulatory ComplianceRegulatory ComplianceLicense ApplicationsLicense Applications

Mobility Usage ScenariosMobility Usage Scenarios

Professionals traveling Professionals traveling up to 80% of the timeup to 80% of the time

Road WarriorRoad Warrior Corridor WarriorCorridor Warrior

Professionals who spend most of Professionals who spend most of their day away from their deskstheir day away from their desks

Field service employees who are Field service employees who are out of the office more 80%out of the office more 80%

Data CollectorData Collector

Road WarriorsRoad Warriors

Business needs:Business needs: Connectivity to PIM, Email, Calendar, LOB Applications Connectivity to PIM, Email, Calendar, LOB Applications

and Corporate Network Resources while on the goand Corporate Network Resources while on the go Ensure data and connections are secure whileEnsure data and connections are secure while

out of the officeout of the office

Business environment:Business environment: Connects to Customers and ColleaguesConnects to Customers and Colleagues Travels externally Travels externally

Solution SetSolution Set Laptop PC Laptop PC Tablet PCTablet PC Pocket PCPocket PC SmartphoneSmartphone

BearingPointBearingPoint

ProfileProfileBearingPoint, formerly KPMG Consulting, provides BearingPoint, formerly KPMG Consulting, provides business consulting and systems integration to business consulting and systems integration to Global 2000 organizationsGlobal 2000 organizations

ProblemProblemBearingPoint wanted to redefine paper based workflow BearingPoint wanted to redefine paper based workflow processes burdening their public sector clients with ink processes burdening their public sector clients with ink enabled digital formsenabled digital forms

SolutionSolutionMicrosoft Windows XP Tablet PC Edition Microsoft Windows XP Tablet PC Edition

BenefitsBenefitsConsultants use the Tablet PC to take and save drawings and Consultants use the Tablet PC to take and save drawings and meeting notes electronically, potentially saving BearingPoint meeting notes electronically, potentially saving BearingPoint millions of dollars in cost millions of dollars in cost Being the first to develop Tablet PC solutions for its public Being the first to develop Tablet PC solutions for its public sector clients gives BearingPoint a competitive edge sector clients gives BearingPoint a competitive edge

BearingPointBearingPoint

We estimate that the Tablet PC will save

consultants at least 50 hours a year. Potentially,

this translates into millions of dollars saved in

compensation

-Jim Sideris, Managing Director, BearingPoint

BearingPoint believes the Tablet PC has the potential to revolutionize how governments conduct business-Larry Herman, Managing Director, Global Alliances, BearingPoint

Business needs:Business needs: Access to information and applications while Access to information and applications while

away from deskaway from desk Continuous collaboration throughout the dayContinuous collaboration throughout the day A Secure and reliable platformA Secure and reliable platform

Business workplace:Business workplace: Spends most time away from deskSpends most time away from desk Collaborates with colleagues and customersCollaborates with colleagues and customers Some external travel Some external travel

Solution SetSolution Set Laptop PC Laptop PC Tablet PCTablet PC Pocket PCPocket PC SmartphoneSmartphone

Corridor WarriorsCorridor Warriors

Ireland at Work – Research FindingsIreland at Work – Research Findings

Source - Ireland at Work: Inside the Knowledge Economy, 2003

In A Meeting:main method of communication

with team members

2

1

7

8

40

42

Other

Memos

Email

Phone Calls

Formal Meetings

Informal Meetings

Reducing Operational CostsReducing Operational CostsTemple University Health SystemTemple University Health System

ProfileProfileComplex health system includes specialty and primary care clinics Complex health system includes specialty and primary care clinics

ProblemProblemDispensary costs rising 20 percent annually for 75,000 lives in Temple risk pool Dispensary costs rising 20 percent annually for 75,000 lives in Temple risk pool

SolutionSolutionEquipped 130 physicians with wireless HP iPaqs loaded with TouchWorks™ Equipped 130 physicians with wireless HP iPaqs loaded with TouchWorks™ point-of-care applications from Allscripts Healthcare Solutions, offering point-of-care applications from Allscripts Healthcare Solutions, offering prescribing and clinical reference guidesprescribing and clinical reference guides

BenefitsBenefitsSpecialists’ prescribing of generics jumped from 40 percent to 52 percent in Specialists’ prescribing of generics jumped from 40 percent to 52 percent in six monthssix months

At an average savings of $60 per generic migration, Temple expects to trim about At an average savings of $60 per generic migration, Temple expects to trim about $500,000 from formulary costs in year two$500,000 from formulary costs in year two

Electronic database enables physicians to quickly identify and reach patients Electronic database enables physicians to quickly identify and reach patients affected by drug recallsaffected by drug recalls

Safety features of e-prescribing cut risk of medication errors which helped reduce Safety features of e-prescribing cut risk of medication errors which helped reduce malpractice insurance costs by 10%, resulting in savings of approximately malpractice insurance costs by 10%, resulting in savings of approximately $130,000 per year$130,000 per year

Business needs:Business needs: Access to corporate network resources and Access to corporate network resources and

LOB applicationsLOB applications Connection from multiple locationsConnection from multiple locations Maintain security of connections and dataMaintain security of connections and data

Business profile:Business profile: Collects and processes dataCollects and processes data Delivers enhanced services to clientsDelivers enhanced services to clients

Solution SetSolution Set Pocket PC Pocket PC Tablet PCTablet PC

Data CollectorsData Collectors

Customer Case StudyCustomer Case StudyLondon Borough of LewishamLondon Borough of LewishamCustomer ProfileCustomer Profile

Lewisham Borough which offers a wide range of services, such as Lewisham Borough which offers a wide range of services, such as education, social care and housing to its 250,000 residents, streamlined education, social care and housing to its 250,000 residents, streamlined its tax collection service, cutting costs by 30% per visitits tax collection service, cutting costs by 30% per visit

The SituationThe SituationThe Council wanted to automate the process of gathering and reporting The Council wanted to automate the process of gathering and reporting inspection findings and updating the Council Tax System. Inspectors in inspection findings and updating the Council Tax System. Inspectors in the field took notes on paper and then manually transferred them into the the field took notes on paper and then manually transferred them into the back-office systems, which was time consuming and error-proneback-office systems, which was time consuming and error-prone

The SolutionThe SolutionAn integrated solution using An integrated solution using InfoPath 2003InfoPath 2003 forms, which can be forms, which can be downloaded onto downloaded onto Windows XP Tablet PC EditionWindows XP Tablet PC Edition mobile devices. mobile devices. Windows SharePoint ServicesWindows SharePoint Services ensures the forms can be passed to the ensures the forms can be passed to the devices and uploaded back onto the system once complete, devices and uploaded back onto the system once complete, automatically updating all relevant documents in the processautomatically updating all relevant documents in the process

BenefitsBenefitsReduces cost per inspector visit by 30%Reduces cost per inspector visit by 30%Cuts application processing time from two days to one hourCuts application processing time from two days to one hour

Reduces errors through automated information transfer and improves Reduces errors through automated information transfer and improves customer service with accurate, fast application processingcustomer service with accurate, fast application processing

““We estimate that the We estimate that the Property Inspectors’ field Property Inspectors’ field time will increase from 50 time will increase from 50 per cent to 80 per cent if per cent to 80 per cent if not more. They can now not more. They can now get on with the job that get on with the job that they enjoy. With less of a they enjoy. With less of a work backlog, Inspectors work backlog, Inspectors will experience less will experience less pressure and be able to pressure and be able to cope with many more cope with many more visits each day.”visits each day.”

Ralph WilkinsonRalph Wilkinson Head of Public Services, Head of Public Services, London Borough of London Borough of LewishamLewisham

Value Of MobilityValue Of Mobility

““Enterprises that embrace Enterprises that embrace mobility by providing mobility by providing notebook computers to notebook computers to their employees, gain an their employees, gain an

average of average of 6 hours6 hours per week of additional per week of additional useful work per employee useful work per employee over those fixed to over those fixed to desktop PCs.”desktop PCs.”

– – META Group, Feb. 2004META Group, Feb. 2004

Elimination of processElimination of processor task stepsor task steps

Fewer interruptionsFewer interruptions

Better work environmentBetter work environment

Better collaborationBetter collaboration

Flexibility in work hoursFlexibility in work hours

Access to informationAccess to information

Flexibility in work locationFlexibility in work location

Percentage of RespondentsPercentage of Respondents

16%16%

26%26%

29%29%

35%35%

62%62%

71%71%

73%73%

Source: Source: META Group, Feb.2004META Group, Feb.2004

IntelIntel®® Centrino Centrino™™ Mobile TechnologyMobile Technology

Breakthrough mobile performance enhances user Breakthrough mobile performance enhances user productivity and allows you to take full advantage of productivity and allows you to take full advantage of demanding software applicationsdemanding software applications11

WirelessWireless

PerformancePerformance

BatteryBatteryLifeLife

Form Form FactorFactor

11 Wireless connectivity and some features may require you to purchase additional software, services or external hardware. Availability of public wireless Wireless connectivity and some features may require you to purchase additional software, services or external hardware. Availability of public wireless LAN access points limited. System performance measured by MobileMark* 2002. System performance, battery life, wireless performance and functionality LAN access points limited. System performance measured by MobileMark* 2002. System performance, battery life, wireless performance and functionality will vary depending on your specific hardware and software configurations. See will vary depending on your specific hardware and software configurations. See http://www.intel.com/products/centrino/more_infohttp://www.intel.com/products/centrino/more_info for more information. for more information.

Integrated wireless LAN capability, enabling users to Integrated wireless LAN capability, enabling users to stay connected both in and out of the officestay connected both in and out of the office11

Enables extended Enables extended battery lifebattery life11

Thinner, lighter Thinner, lighter designs designs

IntelIntel®® PRO/Wireless PRO/Wireless network connectionnetwork connection

IntelIntel®® 855 chipset family 855 chipset family

IntelIntel®® PentiumPentium®® M processor M processor

33rdrd generation integrated generation integrated graphics graphics

IntelIntel®® High Definition Audio High Definition Audio Next generation I/O and Next generation I/O and

device supportdevice support Dothan 533 MHz FSBDothan 533 MHz FSB Direct Media InterfaceDirect Media Interface

Mobile PerformanceMobile Performance Battery LifeBattery Life

Thinner, Lighter DesignsThinner, Lighter DesignsIntegrated WirelessIntegrated Wireless

DothanDothanAlvisoAlviso

Calexico 2Calexico 2

Full range of WLAN Full range of WLAN support: 802.11 a/b/g with support: 802.11 a/b/g with enhanced securityenhanced security

Muroc: New UI and Muroc: New UI and manageability featuresmanageability features

BlueTooth™ BlueTooth™ Coexistence II supportCoexistence II support

EBL ’04 techniques and lower EBL ’04 techniques and lower power componentspower components

DDR2 memory DDR2 memory up to 2GBup to 2GB IntelIntel®® Display Power Saving Display Power Saving

Technology 2.0Technology 2.0 Ambient Light SenseAmbient Light Sense

Integrated graphics chipset Integrated graphics chipset for board space savingsfor board space savings

PCIExpress* and PCIExpress* and ExpressCard* enable smaller ExpressCard* enable smaller form factorsform factors

TV-out integrationTV-out integration

Sonoma: Next Generation Sonoma: Next Generation Centrino SolutionCentrino Solution

Wireless Verification ProgramWireless Verification Program

Intel has worked with leading wireless LAN service providers to proactively verify Intel has worked with leading wireless LAN service providers to proactively verify interoperability with their Wireless LAN networks, covering over 16,000 hotspots interoperability with their Wireless LAN networks, covering over 16,000 hotspots

worldwide, to enhance your Intelworldwide, to enhance your Intel®® Centrino Centrino™™ mobile technology wireless LAN mobile technology wireless LAN experience at verified hotspots.experience at verified hotspots.11

1 Wireless connectivity and some features may require you to purchase additional software, services or external hardware. Availability of public 1 Wireless connectivity and some features may require you to purchase additional software, services or external hardware. Availability of public wireless LAN access points limited. See http://www.intel.com/products/centrino/more_info for more information. wireless LAN access points limited. See http://www.intel.com/products/centrino/more_info for more information.

AmericasAmericas–16 Service –16 Service Providers, 4,000+ HotspotsProviders, 4,000+ Hotspots

EuropeEurope–21 Service Providers, –21 Service Providers, 1,500+ Hotspots1,500+ Hotspots

JapanJapan–9 Service Providers, –9 Service Providers, 1,800+ Hotspots1,800+ Hotspots

APACAPAC–12 Service Providers, –12 Service Providers, 9,100+ Hotspots9,100+ Hotspots

Microsoft Mobility FrameworkMicrosoft Mobility FrameworkEnd to End ApproachEnd to End Approach

User ScenarioUser Scenario

DeviceDevice

ApplicationApplication

Server and Server and Back-EndBack-End

DevelopmentDevelopmentEnvironmentEnvironment

Integrated Integrated phone and PDAphone and PDAPrimarily data Primarily data viewingviewingInteroperability Interoperability with Outlook with Outlook and Exchangeand Exchange.NET Compact .NET Compact FrameworkFrameworkASP.NET ASP.NET mobile controlsmobile controls

Today’s Devices Today’s Devices Support ConvergenceSupport Convergence

Complex document Complex document authoring, editing authoring, editing and readingand readingKeyboard centric at Keyboard centric at the deskthe deskKeyboard and Keyboard and mouse input mouse input methodsmethodsFull .NET Full .NET framework framework availableavailableCentrino SolutionsCentrino Solutions

Windows MobileWindows Mobile Windows XPWindows XP

Complex document Complex document authoring, editing authoring, editing and active readingand active readingNote taking and ink Note taking and ink annotating annotating Keyboard centric at Keyboard centric at the desk, pen and the desk, pen and keyboard away from keyboard away from the deskthe deskKeyboard, mouse Keyboard, mouse plus pen, ink, and plus pen, ink, and speech input methodsspeech input methodsFull .NET framework Full .NET framework preinstalledpreinstalledPen, ink, handwriting Pen, ink, handwriting and speech and speech recognition API’srecognition API’sCentrino SolutionsCentrino Solutions

View and some data View and some data entryentryIntegrated PDA with Integrated PDA with phonephoneInteroperability with Interoperability with Office, Exchange Office, Exchange and SQL Serverand SQL Server.NET Compact .NET Compact FrameworkFrameworkASP.NET mobile ASP.NET mobile controlscontrolsIntel Xscale Intel Xscale SolutionsSolutions

WindowsWindows®® CE CE

One-way One-way networknetworkInformation Information consumptionconsumption

Smart Smart Personal Personal ObjectsObjects

SmartphoneSmartphone

Pocket PC and Pocket PC and Pocket PC PhonePocket PC Phone

Notebook PCNotebook PC

Tablet PCTablet PC

Integrated Wireless E-mailIntegrated Wireless E-mailCost effective using Exchange 2003Cost effective using Exchange 2003

Exchange 2003 integrates Exchange 2003 integrates server synchronization of e-mail, server synchronization of e-mail, calendar, and contactscalendar, and contacts

Removes add-on cost of server sync softwareRemoves add-on cost of server sync software

Provides push and pull sync optionsProvides push and pull sync options

ActiveSync integrated on Windows ActiveSync integrated on Windows Mobile devicesMobile devices

No client software to load reduces set-up time – No client software to load reduces set-up time – key for large scale deploymentskey for large scale deployments

Exchange 2003 also accessible from Exchange 2003 also accessible from PDAs and phones with browsersPDAs and phones with browsers

Wireless Network

Exchange

Exchange

20032003

Summary: Mobile WorkforceSummary: Mobile WorkforceStaying connected with integrated, Staying connected with integrated, dependable mobile solutionsdependable mobile solutions

Reduce cost and complexityReduce cost and complexityQuickly and easily deploy mobile PCs and devicesQuickly and easily deploy mobile PCs and devicesLeverage a familiar development environment Leverage a familiar development environment Standardized communications on the go Standardized communications on the go

Empower information workersEmpower information workersEnable connectivity from multiple locations,Enable connectivity from multiple locations,with minimal user configurationwith minimal user configurationWork remotely with Wireless Networking supportWork remotely with Wireless Networking supportEnable users to manage information across Enable users to manage information across multiple devicesmultiple devices

Maximize current and future investmentMaximize current and future investmentLeverage current developer skills to build Leverage current developer skills to build mobile applicationsmobile applicationsProvide a flexible, enterprise-level infrastructureProvide a flexible, enterprise-level infrastructureIncrease reliability and securityIncrease reliability and security

Tablet PCTablet PC

The Evolution of the The Evolution of the Notebook PCNotebook PC

Tablet PC VisionTablet PC Vision““Within 5 years, most mobile PCs will have Tablet PC Within 5 years, most mobile PCs will have Tablet PC functionality” functionality” – Bill Gates– Bill Gates

A Great Desktop PCA Great Desktop PCPrimary business PCPrimary business PCDocking solution for monitor, full-size keyboard, mouse, peripheralsDocking solution for monitor, full-size keyboard, mouse, peripheralsRuns a superset of Windows XP Professional, all Windows XP Runs a superset of Windows XP Professional, all Windows XP applicationsapplicationsEnterprise deployment, security, and administration toolsEnterprise deployment, security, and administration tools

A Great Notebook PCA Great Notebook PCGrab-and-go dockingGrab-and-go dockingBuilt-in wirelessBuilt-in wirelessGood battery lifeGood battery lifeAccessible keyboardAccessible keyboardPlus the pen as an additional input mechanismPlus the pen as an additional input mechanism

A More Versatile Mobile PCA More Versatile Mobile PCPortrait displayPortrait displayDigital ink and note-takingDigital ink and note-takingDocument annotation and mark upDocument annotation and mark upIncreased mobility and more natural input allow for new scenariosIncreased mobility and more natural input allow for new scenarios

Four keys to delivering on Four keys to delivering on Tablet PC VisionTablet PC Vision

HARDWAREMOBILE PLATFORMS

APPLICATIONS

DEPLOYMENT

Tablet PC HardwareTablet PC Hardware

40 Manufacturers40 Manufacturers10 more in development10 more in development

6 multinationals6 multinationals

11stst Generation refresh Generation refreshCentrino Mobile TechnologyCentrino Mobile Technology

Docking solutionsDocking solutions

22ndnd/3/3rdrd Generation Hardware Generation HardwarePrice delta coming down Price delta coming down

Faster specificationsFaster specifications

Notebook form factors Notebook form factors

Bigger and smallerBigger and smaller

Multimedia On-boardMultimedia On-board

Improved battery lifeImproved battery life

Reduced weightReduced weight

Docking solutionsDocking solutions

Windows XP Tablet PC Windows XP Tablet PC Edition 2005Edition 2005

In-Place Tablet Input PanelIn-Place Tablet Input PanelImproved user experienceImproved user experience

Sight-line inputSight-line input

Compatible with all windows Compatible with all windows based applicationsbased applications

Auto grow with Real-Time Auto grow with Real-Time RecognitionRecognition

Automatically add space for Automatically add space for additional textadditional text

Preview recognition before Preview recognition before inserting textinserting text

Windows XP Tablet PC Windows XP Tablet PC Edition 2005Edition 2005

In-Place CorrectionIn-Place CorrectionChoose from alternatesChoose from alternates

Scratch out and re-writeScratch out and re-write

Single character correctionSingle character correction

Contextual AwarenessContextual AwarenessImprove recognition resultsImprove recognition results

Tag fields to accept specific Tag fields to accept specific types of datatypes of data

Can be applied to nearly any Can be applied to nearly any Windows-based applicationWindows-based application

Windows XP Tablet PC Edition 2005Windows XP Tablet PC Edition 2005

Independent Software Independent Software Vendor MomentumVendor Momentum

300300 third party applications integrate third party applications integrate Tablet PC functionalityTablet PC functionality

Horizontal applications include (Autodesk, SAP, Franklin Horizontal applications include (Autodesk, SAP, Franklin Covey, Zinio)Covey, Zinio)

Vertical applications include (Proscape, McKesson, Criterion Vertical applications include (Proscape, McKesson, Criterion GE Medical Systems, Invensys, Tegrity, Siebel, Blackboard) GE Medical Systems, Invensys, Tegrity, Siebel, Blackboard)

7373 external digitizer applications now run on Tablet PCs external digitizer applications now run on Tablet PCs (Adobe Photoshop, Illustrator, Macromedia, Disney Interactive, (Adobe Photoshop, Illustrator, Macromedia, Disney Interactive, Micrografx, etc.)Micrografx, etc.)

Top Top 2525 third party applications will support third party applications will support contextual awareness contextual awareness

New ISV Catalog launching on Microsoft.com in MarchNew ISV Catalog launching on Microsoft.com in March

Tablet PC Solution:Tablet PC Solution:SAP CRM 4.0 SAP CRM 4.0 mySAP CRM Mobile SalesmySAP CRM Mobile Sales

SAP has integrated the SAP has integrated the innovative Tablet PC features innovative Tablet PC features on the Windows XP operating on the Windows XP operating system into mySAP CRM system into mySAP CRM Mobile Sales, creating Mobile Sales, creating empowering tools for mobile empowering tools for mobile workforces workforces

These and other Tablet PC These and other Tablet PC capabilities are included as capabilities are included as standard in the version 4.0 of standard in the version 4.0 of SAP CRM Mobile Sales, which SAP CRM Mobile Sales, which is currently in Ramp-Up phaseis currently in Ramp-Up phase

By navigating and handwriting with a digital pen, users of By navigating and handwriting with a digital pen, users of mySAP CRM Mobile Sales can more quickly and easily mySAP CRM Mobile Sales can more quickly and easily edit product data, create and finalize orders, collect edit product data, create and finalize orders, collect digital signatures, and generate order confirmations from digital signatures, and generate order confirmations from remote locationsremote locations

Microsoft Application Microsoft Application InvestmentInvestment

Office XP Add-on for Tablet PCOffice XP Add-on for Tablet PCInking in Outlook emailInking in Outlook email

Ink comments in WordInk comments in Word

Ink markup in PPTInk markup in PPT

Office 2003 SystemOffice 2003 SystemInk anywhere in Word, PPT Ink anywhere in Word, PPT and Exceland Excel

Integrated inking in OutlookIntegrated inking in Outlook

Visio 2003Visio 2003

322 Office 2003 fields will support 322 Office 2003 fields will support contextual awarenesscontextual awareness

Office 2003Office 2003

What Is OneNote 2003?What Is OneNote 2003?

Capture text, ink, and audio notes Capture text, ink, and audio notes in one central locationin one central location

91% of US adults 91% of US adults take notes regularlytake notes regularly

81% note information 81% note information needing follow-upneeding follow-up

Information workers Information workers spend 15% to 30% of spend 15% to 30% of their work time looking their work time looking for informationfor information

OneNote 2003OneNote 2003

InfoPath 2003InfoPath 2003

Gather information more flexibly Gather information more flexibly and efficiently and efficiently

Connect people, information, and Connect people, information, and processes more effectively processes more effectively

Easily develop Easily develop and deploy rich, and deploy rich, dynamic forms dynamic forms

Improved inking Improved inking support for tablet support for tablet PC users PC users

VIDEOVIDEO

New York Presbyterian Hospital Case New York Presbyterian Hospital Case StudyStudy

Will be imbedded in PPT slideWill be imbedded in PPT slide

4 ½ minutes (approx)4 ½ minutes (approx)

Recent Tablet PC DeploymentsRecent Tablet PC Deployments

Homebuilder deploying Tablet PCs and Pocket PC phones to Homebuilder deploying Tablet PCs and Pocket PC phones to save an estimated $2-3 million annuallysave an estimated $2-3 million annually

Deploying 2000 Fujitsu Tablet PCs for clinical information and Deploying 2000 Fujitsu Tablet PCs for clinical information and physician order entry, already saving 3-7 minutes per patient physician order entry, already saving 3-7 minutes per patient in pediatricsin pediatrics

Deployed on Tablet PCs, the Microsoft Office System Deployed on Tablet PCs, the Microsoft Office System reduces reduces time admitting patients to the emergency ward by 6,000 time admitting patients to the emergency ward by 6,000 hours annuallyhours annually

London Borough of Lewisham deploying Tablet PC based London Borough of Lewisham deploying Tablet PC based solution that enables its tax inspectors to cut the cost of each solution that enables its tax inspectors to cut the cost of each field visit by 30%field visit by 30%

State of Georgia Department of Human Resources deploying State of Georgia Department of Human Resources deploying 5,000 HP Tablet PCs leveraging InfoPath and SharePoint5,000 HP Tablet PCs leveraging InfoPath and SharePoint

Automated data management platform using Tablet PCs Automated data management platform using Tablet PCs increases annual per-patient revenue at the hospital's First Hill increases annual per-patient revenue at the hospital's First Hill facility by 3%facility by 3%

Edel CreelyEdel Creely

General ManagerGeneral Manager

Datapac LtdDatapac Ltd

theweddinglist@brownthomastheweddinglist@brownthomas

Five star customer gifting serviceFive star customer gifting service

Easy to use for wedding Easy to use for wedding consultant, couples and guestsconsultant, couples and guests

Bride & Groom create & manage Bride & Groom create & manage their wedding list on-linetheir wedding list on-line

Guests view & purchase gifts on-Guests view & purchase gifts on-lineline

Modern, stylish & ultra flexibleModern, stylish & ultra flexible

The processThe process

20 min consultation20 min consultation

1 hour store tour – 1 hour store tour – scan items & input scan items & input

quantitiesquantities

30 min training & gift 30 min training & gift list reviewlist review

Guest loginGuest loginCouples loginCouples login

DatabaseDatabase

theweddinglist@brownthomastheweddinglist@brownthomas

the gift listthe gift list

The tablet as part of the The tablet as part of the solutionsolution

Exceptionally mobile solutionExceptionally mobile solution

Versatile & easy to useVersatile & easy to use

Incorporate simple scanningIncorporate simple scanning

Information at their finger tipsInformation at their finger tips

Aesthetically pleasingAesthetically pleasing

Facilitate note-taking during Facilitate note-taking during consultationconsultation

Business advantages Business advantages

Unique gifting serviceUnique gifting service

Easy to useEasy to use

Flexible Flexible

Exceptionally mobileExceptionally mobile

Trade - showsTrade - shows

40% of gift purchases on-line40% of gift purchases on-line

Microsoft Windows XP Microsoft Windows XP SP2 for Mobile WorkersSP2 for Mobile Workers

Criminal attacks Criminal attacks proliferatingproliferating

Exploits more Exploits more sophisticated sophisticated

Deploying security Deploying security updates cumbersomeupdates cumbersome

Time to exploit is Time to exploit is decreasingdecreasing

Improve updates management Improve updates management Improve guidance and education Improve guidance and education

Introduce new security technologiesIntroduce new security technologies

151151180180

331331

Blaster

Blaster

Welchia/ Nachi

Welchia/ Nachi

NimdaNimda

2525

SQL Slammer

SQL Slammer

Days between patch Days between patch and exploitand exploit

Security ChallengesSecurity ChallengesResponding to the CrisisResponding to the Crisis

“Give us better Give us better access control”access control”“Give us better Give us better access control”access control”

“Develop reliable Develop reliable and secure softwareand secure software”

“Develop reliable Develop reliable and secure softwareand secure software”

“Simplify Simplify critical critical

maintenancemaintenance”

“Simplify Simplify critical critical

maintenancemaintenance”

““Reduce impact Reduce impact of malware”of malware”

““Reduce impact Reduce impact of malware”of malware”

Improve UpdatingImprove Updating

Engineering ExcellenceEngineering Excellence

Authentication, Authentication, Authorization, Access Authorization, Access ControlControl

Isolation and ResiliencyIsolation and Resiliency

“Provide betterProvide betterguidanceguidance”

“Provide betterProvide betterguidanceguidance”

Deliver Security Guidance, Deliver Security Guidance, Tools, ResponsivenessTools, Responsiveness

Customers have told us …Customers have told us …

Windows XP Service Pack 2Windows XP Service Pack 2Guiding PrinciplesGuiding Principles

Threat modelingThreat modelingCode inspectionCode inspectionPenetration testingPenetration testing

Unused features off by defaultUnused features off by defaultReduce attack surface areaReduce attack surface areaLeast PrivilegeLeast Privilege

Prescriptive GuidancePrescriptive GuidanceSecurity Tools Security Tools Training and EducationTraining and Education

Windows XP SP2 security goalsWindows XP SP2 security goals

Help protect the system fromattacks from the network

Enable more secure Email and Instant Messaging experience

Enable more secure Internet experience for most common Internet tasks

Provide system-level protection for the base operating system

Security CenterSecurity Center

Windows Firewall Windows Firewall Formerly known as Internet Connection FirewallFormerly known as Internet Connection Firewall

Goal and Customer BenefitProvide better protection from network attacks by defaultFocus on roaming systems, small business, home users

What We’re DoingWindows Firewall will be on by default in almost all configurationsMore configuration options

Group policy, command line, unattended setupBetter user interface

Boot time protectionMultiple profile support

Connected to corporate network vs. homeEnable file sharing on home networks with Windows Firewall on

Compatibility ImpactIn-bound network connections not permitted by defaultDynamically enable ports as necessary, but only for as long as necessary, disable when done

Windows FirewallWindows Firewall

Email / IM AttachmentsEmail / IM Attachments

Goal and Customer BenefitConsistent system-provided mechanism for applications to determine unsafe attachmentsConsistent user experience for attachment “trust” decisions

What We’re DoingCreate new public API for handling attachments more securely (Attachment Execution Services)Default to not trust less secure attachment typesOutlook Express, Windows Messenger, Internet Explorer changed to use new API More secure message “preview”Replaces AssocIsSafe()

Compatibility ImpactUse new API in your applications for better user experience, and better determination of security implications of content

Attachment Execution Attachment Execution Services (AES)Services (AES)

Web BrowsingWeb Browsing

Goal and Customer BenefitEnsure a more secure web browsing experience

What We’re DoingLocking down local machine and local intranet zonesImproved notifications for running or installing applications and ActiveX controls - Limit UI spoofingHTML on local machine won’t be able to script unsafe ActiveX controls or access data across domains in the Local Machine Security ZoneBlocking unknown, unsigned ActiveX controlsFiles served with mismatched or missing mime-headers and file extensions may be blockedPop-up windows will be suppressed unless they are initiated by user action

Compatibility ImpactCheck for web application compatibility new defaults

Pop-Up ManagerPop-Up Manager

Automatic Download BlockingAutomatic Download Blocking

ActiveX/Download prompts updated to be more consistent

ActiveX/Download prompts hidden until the user clicks on the Alert bar

Users can block publishers for ActiveX

Data Execution Prevention (DEP)Data Execution Prevention (DEP)

Goal and Customer BenefitReduce exposure of some buffer overruns

What We’re DoingLeverage hardware support in 64-bit and newer 32-bit processors to only permit execution of code in memory regions specifically marked as executeReduces exploitability of buffer overrunsEnabled by default on NX capable machinesEnsure application compatibility with NX for Longhorn

Compatibility ImpactEnsure your code doesn’t execute code in a data segmentEnsure your code runs in PAE mode with <4GB RAMTest your code on 64-bit and 32-bit processors with “Execution protection”

DEP User ExperienceDEP User Experience

What the user sees on buffer overrun

Adding the app to exception list

DEP Control Panel settings

Additional Enhancements in Additional Enhancements in WindowsWindows®® XP SP2 Beta XP SP2 Beta

Automatic UpdateAutomatic UpdateSP2 will make it more convenient for customers to enable SP2 will make it more convenient for customers to enable Automatic Update for Critical Updates.Automatic Update for Critical Updates.

SUS 2.0 clientSUS 2.0 clientSoftware Update Services 2.0 will use a consistent engine for Software Update Services 2.0 will use a consistent engine for reporting system state and reducing inconsistent results on reporting system state and reducing inconsistent results on secure update availability on a computer. secure update availability on a computer.

DirectXDirectX®® 9.0b 9.0bEnhanced DirectX components include updates to address a Enhanced DirectX components include updates to address a network firewall change that impacts OEM pre-installs and network firewall change that impacts OEM pre-installs and DirectPlayDirectPlay®®..

Bluetooth 2.0Bluetooth 2.0Includes support for current version of Bluetooth.Includes support for current version of Bluetooth.

Unified Windows Local Area Network (LAN) clientUnified Windows Local Area Network (LAN) clientNew wireless LAN is intended to work with a broad range of New wireless LAN is intended to work with a broad range of wireless hotspots.wireless hotspots.

Improved Wireless configurationImproved Wireless configuration

Improved detection of Improved detection of wireless networkswireless networks

Friendlier user interfaceFriendlier user interface

Wireless Network Setup Wireless Network Setup WizardWizard

WEP Key WEP Key configuration/transfer configuration/transfer using removable storageusing removable storage

New Bluetooth ClientNew Bluetooth Client

Improved user experienceImproved user experience

Improved securityImproved security

New profiles:New profiles:Personal Area Network user (PANU)Personal Area Network user (PANU)

File push – Object Push Profile (OPP)File push – Object Push Profile (OPP)

Virtual COM portsVirtual COM ports

Boot-mode support for keyboardsBoot-mode support for keyboards

Selective suspend supportSelective suspend support

BenefitsBenefitsEnables scenarios without the mess of wires Enables scenarios without the mess of wires

Extends use of a loosely connected devices for use with the PC Extends use of a loosely connected devices for use with the PC

Same devices used with PC in both corporate and consumer Same devices used with PC in both corporate and consumer contexts contexts

Easy discovery of devices with Windows Bluetooth support Easy discovery of devices with Windows Bluetooth support

Windows, SQL,Windows, SQL,Exchange, Office…Exchange, Office…

Windows Windows UpdateUpdateServicesServices

Windows, SQL,Windows, SQL,Exchange, Office…Exchange, Office…

SMSSMS

““Microsoft Update”Microsoft Update”(Windows Update)(Windows Update)

Windows Update ServicesWindows Update Services

WUS available late 2004WUS available late 2004

A free Windows Server add-A free Windows Server add-onon

Allows easy handling of Allows easy handling of patch management for patch management for servers and clientsservers and clients

Call-to-ActionCall-to-Action

Visit Visit http://www.microsoft.com/technet/securityhttp://www.microsoft.com/technet/security

Read new white paper: “Enhancing Customer Read new white paper: “Enhancing Customer Security” Security”

Test your applications on WindowsTest your applications on Windows®® XP XP Service Pack 2 beta, and submit feedbackService Pack 2 beta, and submit feedback

Ensure your applications work when a host Ensure your applications work when a host firewall is enabledfirewall is enabled