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TABLE OF CONTENTS
FORWARD i
GLOSSARY ii
NC LEVEL-1 DESCRIPTION 1
Technical Competency
MN-MW-201T1 Use hand-held equipment, jack hammer and bench drill 3
MN-MW-202T1 Use explosives, detonators, fuse, cordtex and blasting accessories safely
6
MN-MW-203T1 Perform stope advance 9
MN-MW-204T1 Extend water pipe, ventilation pipe connection, lighting fixtures 13
MN-MW-205T1 Set-up underground supports 16
MN-MW-206T1 Haul broken rocks and ores 19
Industrial Competency
MN-MW-207I1 Apply workplace safety practices 22
MN-MW-208I1 Practice fundamental exposure and housekeeping 26
Basic Competency
MN-MW-209B1 Receive and respond to workplace communication 29
0
Occupation: MINERDescription: Extracts ore, rocks and minerals in underground stopping admitting and shaft sinking methods or surface mines and quarries. Mechanized excavation, underground drilling and blasting, open cut bench drilling and blasting, use of explosives, safety fuse, cortex, overhand stoping, underhand stoping, cross cutting, supporting the underground openings with timber or prefabricated structures, ventilation, water piping, lighting, dewatering, haulage of broken rocks.Level Descriptor (General)
Qualification Job Level Skill, Knowledge and Attitude National Certificate (NC)-2
Skilled Demonstrate basic operational knowledge in a moderate range of area
Perform practical skills in a range of varied tasks Demonstrate a prescribed range of functions involving
known routines and procedures Perform tasks that involve some complex or non-routine
activities autonomously or in collaboration with others as part of a group of team
Receive and pass on information related to the work Access and record information related to the work Take some responsibility for the quality of outputs
MINER
The Miner National Certificate (NC) Level-2 comprises of occupational competencies that a person must attain to work as an assistant miner in surface and underground mines.
Competency Units for NC level-2 Miner
Unit code no. TECHNICAL COMPETENCY
MN-MW-201T1 Use hand-held equipment, jack hammer and bench drill
MN-MW-202T1 Use explosives, detonators, fuse, cortex and blasting accessories safely
MN-MW-203T1 Perform stope advance
MN-MW-204T1 Extend water pipe, ventilation pipe connection, lighting fixtures
MN-MW-205T1 Set-up underground supports
MN-MW-206T1 Haul broken rocks and ores
Unit Code No. INDUSTRIAL COMPETENCY
1
MN-MW-207I1 Apply workplace safety practices
MN-MW-208I1 Practice fundamental exposure and housekeeping
Unit Code No. BASIC COMPETENCY
MN-MW-209B1 Receive and respond to workplace communication
2
NATIONAL OCCUPATIONAL COMPETENCY STANDARD
Industry : MINING
Occupation Title : Miner
Competency Unit Code : MN-MW-201T1
Competency Unit : USE HAND HELD EQUIPMENT, JACK HAMMER, BENCH DRILL
Unit Descriptor :
Competency Level : Level 2
Version No. : 1
Date : April 2016
3
This unit covers the competencies required to safely and effectively use hand-held equipment particularly jack hammer and bench drill
NATIONAL OCCUPATIONAL COMPETENCY STANDARD
Competency Unit Code: MN-MW-201T1
Competency Unit Title: USE HAND-HELD EQUIPMENT, JACK HAMMER, BENCH DRILL
Competency Elements:
This competency unit consists of the following elements
Element 1: Prepare the tools and accessories requiredElement 2: Set up the jack hammerElement 3: Set up the bench drillElement 4: Operate jack hammer and bench drill
DESCRIPTION OF COMPETENCY ELEMENTS
Competency Elements Performance Criteria
1. Prepare the tools and accessories required 1.1 Tools and accessories checked for functionality and readiness.
1.2 Wear and tear condition of the tools checked
2. Set up the jack hammer and bench drill 2.1 Removable parts in jack hammer checked2.2 Worn out parts replaced2.3 Condition of bench drill checked and set at
readily movable distance2.4 Get ready the jack hammer and bench drill
at operating position
3. Set up the jack hammer and bench drill 3.1 Removable parts in jack hammer checked3.2 Worn out parts replaced3.3 Condition of bench drill checked and set at
readily movable distance3.4 Jack hammer and bench drill are set up at
operating position
4. Use jack hammer and bench drill according 4.1 Ground swelling and conglomerates
Italicized terms are elaborated in the Range and Context
4
to instruction assessed for drilling4.2 Jack hammer operated4.3 Bench drill operated
RANGE AND CONTEXT
Variable Range1. Tools and accessories Tools may include:
Shovels Crow bars
Accessories may include: Drill bits Wear parts sleeves Bore bearings
2. Swelling The ground after being broken down from natural condition will have larger volume than the original one
3. Conglomerates A type of ground where various sizes are mixed by some form of clay or sand. The conglomerates are readily broken by some external disturbance.
EVIDENCE GUIDE
Underpinning Knowledge Underpinning Skill
Safety precautionary measures General condition of stope face,
hardness, swelling, conglomerates General condition of site , soil tenacity,
hardness, easy drill movement
Skills essential for stope advance and bench advance Handling tools and Materials Communicating with superiors and co-
workers Interpreting instructions
Evidence may be collected through assessment methods such as: Observation of practical performance by the candidate Inspection of finished work Oral and written questions
5
NATIONAL OCCUPATIONAL COMPETENCY STANDARD
Industry : MINING
Occupation Title : Miner
Competency Unit Code : MN-MW-202T1
Competency Unit : USE OF EXPLOSIVES, DETONATORS, FUSE, CORDTEX, BLASTING ACCESSORIES.
Unit Descriptor :
Competency Level : Level 2
Version No. : 1
Date : April 2016
6
This unit covers knowledge, skills for using explosives, detonators, fuse, cord tax, blasting accessories in stope advance and open cut and surface mining techniques
NATIONAL OCCUPATIONAL COMPETENCY STANDARD
Competency Unit Code: MN-MW-202T1
Competency Unit Title: USE EXPLOSIVES, DETONATORS,LASTING FUSE, CORDTEX, BLASTING ACCESSORIESCompetency Elements
This competency unit consists of the following elements:
Element 1: Check condition of explosives and blasting accessoriesElement 2: Check drill holes for chargingElement 3: Check ventilation, water pipes and lighting in underground openingsElement 4: Follow blasting procedure strictly as per instructionsElement 5: Report successful blasting or any misfire
DESCRIPTION OF COMPETENCY ELEMENTS
Competency Elements Performance Criteria
1. Check condition of explosives and blasting accessories
1.1 Expiry date of manufacture of explosives , detonators, safety fuses, and cord tax checked
1.2 Physical condition of explosives and accessories checked
2. Check drill holes for charging 2.1 Number of holes and hole pattern identified2.2 Holes are ensured that they are in correct
order as drilled2.3 Holes are checked for any blockages2.4 Blind holes checked
3. Follow blasting procedures in a safe manner as instructed
3.1 Safety first procedure followed3.2 Protective equipment prepared3.3 The explosives are charged3.4 The explosives are blasted3.5 Any misfires are checked
4. Perform post-blasting procedures as instructed
5.1 Standard form is filled up for reporting the procedure and results in the area blasted
Italicized terms are elaborated in the Range and Context
7
5.2 Misfire cleared of last blasting before new stope advance.
RANGE AND CONTEXT
Variable Range
1. Cordtex Detonating fuse with specified blasting velocity
2. Blind holes Drill Holes which are included in the hole pattern but are not charged with explosives.
3. Hole pattern The pattern of drill holes arranged to get the required fragmentation of blasted rocks.
EVIDENCE GUIDE
Underpinning Knowledge Underpinning skills
Safety precautionary measures Types of explosives
Works essential for stope advance and bench advance Handling tools and Materials Communicating with superiors and co-
workers Interpreting instructions
Evidence may be collected through assessment methods such as: Observation of practical performance by the candidate Inspection of finished work Oral and written questions
8
NATIONAL OCCUPATIONAL COMPETENCY STANDARD
Industry : MINING
Occupation Title : Miner
Competency Unit Code : MN-MW-203T1
Competency Unit : PERFORM STOPE ADVANCE
Unit Descriptor :
Competency Level : Level 1
Version No. : 1
Date : April 2016
9
This unit covers knowledge, skills and attitudes required to practice the basics of underground stope advance and open cut and surface mining techniques
NATIONAL OCCUPATIONAL COMPETENCY STANDARD
Competency Unit Code: MN-MW-203T1
Competency Unit Title: PERFORM STOPE ADVANCE
Competency Elements
This competency unit consists of the following elements:
Element 1: Locate and mark drilling points at the face in underground workings and at the bench in open cut workingsElement 2: Clear the site, remove dangerous unstable rocksElement 3: Arrange access to worksiteElement 4: Maintain work area, tools and equipmentElement 5: Follow Standard work procedureElement 6: Perform work spontaneously
DESCRIPTION OF COMPETENCY ELEMENTS
Competency Elements Performance Criteria
1. Locate and mark drilling points at the face in Underground workings and at the bench in open cut workings
1.1 Work face area and bench area checked1.2 The spacing and distances between holes
are measured as instructed1.3 Distinct markings, pegs etc. are marked1.4 Jack Hammers / bench drills are arranged
and positioned
2. Clear the site, remove dangerous unstable rocks
2.1 Reusable, recyclable materials are sorted in accordance with company/workplace procedures
2.2 Dangerous rocks are removed and hauled out of place in accordance with company/workplace procedures
3. Arrange assess to worksite 3.1 Work items are arranged in accordance with company/workplace procedures
3.2 Stoping area/new work face is prepared according to job requirements
Italicized terms are elaborated in the Range and Context
10
3.3 Activities are prioritized based on instructions
3.4 Work items are prepared according to job requirements
3.5 Safety equipment and evacuation passages are kept clear and accessible based on instructions
RANGE AND CONTEXTVariable Range
1. Dangerous Rocks 1.1 Includes rocks not completely loosened by blast and hanging or still attached to the mass
2. Work items 2.1 Include crowbars, chisels, general mechanical tools etc.
2.2 Ventilation pipes, water pipes,2.3 Jack hammer drill bits
3.Work face 3.1 New area of advance in open cut and quarry mines where overburden drill is to be positioned according to bench design
4. Regulations and related matters 4.1 Company/workplace rules and regulations;4.2 Underground mining rules and national
safety regulations4.3 Quarry rules and regulations
5.Minor Repairs May include but not limited to5.1 Replacement parts5.2 Application of lubricants5.3 Sharpening tools5.4 Tightening of nuts, bolts and screws
EVIDENCE GUIDE
11
Underpinning Knowledge Underpinning Skill
Principles of 5S/work organizing Work process and procedures Safety signs and symbols General OHS principles and Rules Environmental requirement relative to
work safety Accident/hazard reporting procedures
Reading skills required to interpret instructions
Reporting/recording accidents and potential hazards
Use of tools
Evidence may be collected through assessment methods such as: Observation of practical performance by the candidate Inspection of finished work Oral and written questions
12
NATIONAL OCCUPATIONAL COMPETENCY STANDARD
Industry : MINING
Occupation Title : Miner
Competency Unit Code : MN-MW-204T1
Competency Unit : INSTALL OR EXTEND WATER PIPE, VENTILATION PIPE CONNECTION, LIGHTING FIXTURES
Unit Descriptor :
Competency Level : Level 2
Version No. : 1
Date : April 2016
NATIONAL OCCUPATIONAL COMPETENCY STANDARD
13
This unit covers knowledge, skills for water pipe line connection, ventilation pipeline connection and lighting fixtures in stope advance and open cut mining
Competency Unit Code: MN-MW-204T1
Competency Unit Title : INSTALL OR EXTEND WATER PIPE, VENTILATION PIPE CONNECTIONLIGHTING FIXTURES
Competency elements
This competency unit consists of the following elements:
Element 1: Clear newly advanced stopeElement 2: Check the direction and alignment of water pipe or ventilation pipeElement 3: Prepare pipe fitting tools and materialsElement 4: Connect water and ventilationElement 5: Connect electrical wiring and switches in underground openings
DESCRIPTION OF COMPETENCY ELEMENTS
Competency Elements Performance Criteria
1. Clear newly advanced stope 1.1 Debris, loose rocks, iron scraps are removed
1.2 Hand held tools to clear the alignment are used
2. Check the direction and alignment of water pipe or ventilation pipe
2.1 Ground clearance for piping are checked2.2 The lay-out of pipe connection are
determined to minimize bends and elbows along the line
3. Prepare pipe fitting tools and materials 3.1 Tools pipe wrench, spanners, sealing cements prepared
4. Connecting pipes 4.1 Work cycle and volume of job checked4.2 Pipes connected securely
5. Connect electrical wiring and switches along the lay-out
5.1 The power in the appropriate kilowatt required for the opening is checked
5.2 Number of switch points and branches are checked
5.3 Insulations ae connected for safety.
Italicized terms are elaborated in the Range and Context
14
EVIDENCE GUIDE
Underpinning Knowledge Underpinning Skills
Safety precautionary measures Performing stope advance and bench
advance efficiently
Works essential for stope advance and bench advance Handling tools and Materials Communicating with superiors and co-
workers Interpreting instructions
Evidence may be collected through assessment methods such as: Observation of practical performance by the candidate Inspection of finished work Oral and written questions
15
RANGE AND CONTEXTVariable Range
1. Hand held tools May include Crow bars Shovels Hammers Hand axe Chisels
2. Pipe fitting tools May include Unions Tees Bends Valves
NATIONAL OCCUPATIONAL COMPETENCY STANDARD
Industry : MINING
Occupation Title : Miner
Competency Unit Code : MN-MW-205T1
Competency Unit : SET UP UNDERGROUND SUPPORTS
Unit Descriptor :
Competency Level : Level 1
Version No. : 1
Date : April 2016
NATIONAL OCCUPATIONAL COMPETENCY STANDARD
Competency Unit Code: MN-MW-205T1
16
This unit covers knowledge, skills for underground supports in stope advance
Competency Unit Title : SET-UP UNDERGROUND SUPPORTS
Competency Elements
This competency unit consists of the following elements:
Element 1: Determine the type of support according to instructionElement 2: Check and clear the face of stopeElement 3: Measure the advance of stope and fit with the length of support timber.Element 4: Do minor preparation of the timber and rock bolts as needed to form a stull setElement 5: Fit the posts and cross girder
DESCRIPTION OF COMPETENCY ELEMENTS
Competency Elements Performance Criteria
1.Check the type of support 1.1 Support materials are prepared
2.Clearing face of stope 2.1 Sufficient opening prepared for unit advance
2.2 Area cleared and prepared for support
3. Fitting with timber support 3.1 Timber support installed
4.Minor preparations for fitting 4.1 The face of ground in the stope is prepared using hand tools, jack hammer
4.2 Points for fixing rock bolts are chosen and marked
5. Fitting the posts and girders for support 5.1 Timber sets fitted to the newly opened face.
5.2 The rock bolts are fitted at chosen points
RANGE AND CONTEXT
Variable Range
Italicized terms are elaborated in the Range and Context
17
1. Support materials May include: Prefabricated timber sets, Various sizes of timber Hard woods
2. Rock bolts Long steel rods threaded for screwing which can be driven into the drill holes in the rock layers
EVIDENCE GUIDE
Underpinning knowledge Underpinning skills
Safety precautionary measures Performing stope advance and bench
advance efficiently
Works essential for stope advance and bench advance Handling tools and Materials Communicating with superiors and co-
workers Interpreting instructions
Evidence may be collected through assessment methods such as: Observation of practical performance by the candidate Inspection of finished work Oral and written questions
18
NATIONAL OCCUPATIONAL COMPETENCY STANDARD
Industry : MINING
Occupation Title : Miner
Competency Unit Code : MN-MW-206T1
Competency Unit : HAUL BROKEN ROCKS AND ORES
Unit Descriptor :
Competency Level : Level 2
Version No. : 1
Date : April 2016
NATIONAL OCCUPATIONAL COMPETENCY STANDARD
Competency Unit Code: MN-MW-206T1
19
This unit covers knowledge, skills to haul the broken blasted ores for further treatment in underground and open cut and surface mining
Competency Unit Title : HAUL BROKEN ROCKS AND ORES
Competency Elements:
This competency unit consists of the following elements
Element 1: Clean the opening stope floor mechanically or manuallyElement 2: Collect materials for railway lineElement 3: Make drainage and lay rail linesElement 4: Prepare and measure the area to lay down rail lines.Element 5: Lay down railway lineElement 6: Load wagons with broken rocks and ore
DESCRIPTION OF COMPETENCY ELEMENT
Competency Elements Performance Criteria
1. Clean the opening stope floor mechanically or manually
1.1 The floor of opening kept flat as much as possible
1.2 All debris and unwanted materials are removed
2. Collect materials for railway line 2.1 Fish plates, bolts, sleepers, spanners and tools are collected
2.2 Railway carriage wagons are fitted
3. Make drainage and lay rail lines 3.1 Drainage ditch are made3.2 The floor of stope is leveled
4. Lay down railway lines 4.1 Floor level is checked4.2 Sleepers are laid down4.3 Rails are laid down4.4 Fish plates and bolts are connected
5. Load wagons with ore 5.1 Ores are loaded into the wagons Battery loaders for loading are used
RANGE AND CONTEXT
Variable Range
1. Fish plates Piece of steel used to connect two rail lines
Italicized terms are elaborated in the Range and Context
20
2. Sleepers Piece of steel or timber used to support the rail lines laid across at the bottom
EVIDENCE GUIDE
Underpinning Knowledge Underpinning Skills
Safety precautionary measures Performing stope advance and bench
advance efficiently
Works essential for stope advance and bench advance Handling tools and Materials Communicating with superiors and co-
workers Interpreting instructions Operate mechanical loader
Evidence may be collected through assessment methods such as: Observation of practical performance by the candidate Inspection of finished work Oral and written questions
21
NATIONAL OCCUPATIONAL COMPETENCY STANDARD
Industry : MINING
Occupation Title : Miner
Competency Unit Code : MN-MW-207I1
Competency Unit : APPLY WORKPLACE SAFETY PRACTICES
Unit Descriptor :
Competency Level : Level 1
Version No. : 1
Date : April 2016
NATIONAL OCCUPATIONAL COMPETENCY STANDARD
Competency Unit Code: MN-MW-207I1
Competency Unit Title: Apply Safety Practices
22
This unit covers the competencies required to follow safety practices in work place
Competency Elements:
This competency unit consists of the following elements:
Element 1: Identify hazardous areaElement 2: Use protective clothes and devicesElement 3: Perform safe handling of tools, equipment and materialsElement 4: Perform First AidElement 5: Use fire extinguisher
DESCRIPTION OF COMPETENCY ELEMENTS
Competency Elements Performance Criteria
1. Identify hazardous area 1.1 Hazards are identified correctly in accordance with OHS Principles, and mine safety awareness
1.2 Safety signs and symbols are identified and adhered to
2. Use positive clothing and devices 2.1 Appropriate protective clothing and devices correctly selected and used in accordance with OHS requirements, mine safety requirements and industry/ company policies
3. Perform safe handling of tools, equipment and materials
3.1 Safety procedures for pre-use check and operation of tools and equipment followed in accordance with mine safety requirements
3.2 Tools, equipment and materials handled safely in accordance with OHS Principles, and mine safety requirements and industry/company policies
4.Perform First Aid 4.1 First Aid treatment of injuries are carried out according to recommended procedures
5. Use fire extinguisher 5.1 Fire extinguisher selected and operated correctly according to the type of fire
Italicized terms are elaborated in the Range and Context
23
RANGE AND CONTEXT
Variable Range
1. Hazards May include: Cluttered tools and materials Slippery floors (caused by oil. Grease or any liquid) Exposed electrical wires Sharp edges Machine w/o guards or exposed moving parts Loose overhanging rocks Boulders above human height Falling from pits, sinks, ladders along the openings Loose timber pieces Misfired detonators and explosives Severed water hoses and ventilation hoses
2. Protective clothes and devices May include but not limited to: Safety glass and goggles Safety shoes Overalls 2Safety helmets Gloves Masks Apron Arm cover Leg Guard Ear plug
3. Injuries Injuries may include but not limited to Burns/ scalds Fractures Cuts and abrasions Poisoning Foreign bodies in the eyes Concussion Shock Radiation to the eye Blasting noise and vibration Contaminated water underground
4. Type of fire Fires involving or caused by any of the following: Underground combustible gas
24
Common combustibles ( wood, cloth, paper, rubber and plastic)
Flammable liquids ( gasoline, oil, solvents, paints,) Energized electrical equipment (wiring, fuse
boxes, circuit breakers, appliances etc.) Combustible metals (magnesium, sodium etc.)
EVIDENCE GUIDE
Underpinning Knowledge Underpinning Skills
Shop safety signs, symbols and alarms Safety precautionary measures Housekeeping Machine tools First Aid Engineering Materials Fire Extinguishers
Operating extinguishers Handling tools and Materials Communicating with superiors and co-
workers Interpreting instructions
Evidence may be collected through assessment methods such as: Observation of practical performance by the candidate Inspection of finished work Oral and written questions
25
NATIONAL OCCUPATIONAL COMPETENCY STANDARD
Industry : MINING
Occupation Title : Miner
Competency Unit Code : MN-MW-208I1
Competency Unit : PRACTICE FUNDAMENTAL EXPOSURE AND HOUSEKEEPING
Unit Descriptor :
Competency Level : Level 2
Version No. : 1
Date : April 2016
26
This unit covers the competencies required to fundamental exposure and housekeeping in mine sites
NATIONAL OCCUPATIONAL COMPETENCY STANDARD
Competency Unit Code: MN-MW-208I1
Competency Unit Title: PRACTICE FUNDAMENTAL EXPOSURE AND HOUSEKEEPING
Competency Elements:
This competency unit consists of the following elements:
Element 1: Identify hazardous areaElement 2: Use protective clothes and devicesElement 3: Perform safe handling of tools, equipment and materialsElement 4: Locate and mark drilling points at the face in Underground workings and at the bench in open cut workings
DESCRIPTION OF COMPETENCY ELEMENTS
Competency Elements Performance Criteria
1. Identify hazardous area 1.1 Hazards are identified correctly in accordance with OHS Principles, and mine safety awareness
1.2 Safety signs and symbols are identified and adhered to
2. Use positive clothing and devices 2.1 Appropriate protective clothing and devices correctly selected and used in accordance with OHS requirements, mine safety requirements and industry/company policies
3. Perform safe handling of tools, equipment and materials
3.1 Safety procedures for pre-use check and operation of tools and equipment followed in accordance with mine safety requirements
3.2 Tools, equipment and materials handled safely in accordance with OHS Principles, and mine safety requirements and industry/company policies
4.Maintain work area, tools and equipment 4.1 Cleanliness and orderliness of stopping area/work face checked
4.2 Tools and equipment are cleaned Italicized terms are elaborated in the Range and Context
27
according to manufacturer's manual4.3 Minor repairs are performed on tools and
equipment according to manufacturer's manual
4.4 Defective tools are reported to immediate supervisor
5.Follow Standard work procedure 5.1 Materials common use are maintained in stope site
5.2 Work is performed according to Standard procedure.
5.3 Abnormal incidences are reported to immediate supervisor.
RANGE AND CONTEXT
Variable Range
Spacing and distances between holes The space measured between holes in the underground face and benches in open cut workings
EVIDENCE GUIDE
Underpinning Knowledge Underpinning Skills
Shop safety signs, symbols and alarms Safety precautionary measures Performing stope advance and bench
advance efficiently
Preliminary works essential for stope advance and bench advance Handling tools and Materials Communicating with superiors and co-
workers Interpreting instructions
Evidence may be collected through assessment methods such as: Observation of practical performance by the candidate Inspection of finished work Oral and written questions
28
NATIONAL OCCUPATIONAL COMPETENCY STANDARD
Industry : MINING
Occupation Title : MINER
Competency Unit Code : MN-MW-209B1
Competency Unit : RECEIVE AND RESPOND TO WORKPLACE COMMUNICATION
Unit Descriptor :
Competency Level : Level 2
Version No. : 1
Date : April 2016
NATIONAL OCCUPATIONAL COMPETENCY STANDARD
29
This unit covers the knowledge, skills and attitudes required to receive, respond and act on verbal and written communication.
Competency Unit Code: MN-MW-209B1
Competency Unit Title: RECEIVE AND RESPOND TO WORKPLACE COMMUNICATION
Competency Elements
This competency unit consists of the following elements:
Element 1: Follow routine spoken messagesElement 2: Perform workplace duties following written notices
DESCRIPTION OF COMPETENCY ELEMENTS
Competency Elements Performance Criteria*
1. Follow routine verbal messages 1.1 Required information is gathered by listening attentively and correctly and interpreting or understanding information/instructions
1.2 Instructions/information are properly recorded1.3 Instructions are acted upon immediately in
accordance with information received1.4 Clarification is sought from workplace
supervisor on all occasions when any instruction/information is not clear
2. Perform workplace duties following written notices
2.1 Written notices and instructions are read and interpreted correctly in accordance with organizational guidelines
2.2 Routine written instructions are followed in sequence
2.3 Feedback is given to workplace supervisor based on the instructions/information received
RANGE AND CONTEXT
** Italicized terms are elaborated in the Range and Context
30
Variable Range1. Written notices and instructions May include:
Handwritten and printed materials Internal memos External communications Electronic mails Briefing notes General correspondence
2. Organizational Guidelines May include: Information documentation procedures Company policies and procedures Organizational manuals Service manuals
EVIDENCE GUIDE
Underpinning Knowledge Underpinning Skills
Knowledge of organizational policies/ guidelines in regard to processing internal/external information
Ethical work practices in handling communications
Communication process
Conciseness in receiving and clarifying messages/information/communication
Accuracy in recording messages/information
Evidence may be collected through assessment methods such as: Observation of the candidate’s practical performance Inspection of finished work Oral and written questions
31