VIJAYA KUMAR Indian, Single, 30 years old. Passport Number: G02419893 (Validity July 08th, 2017) Al-Warqa-2, MIR 3. Dubai – UAE Mobile: +971 551101502 vg.vijay2008@gmail.

PROFESSIONAL EXPERIENCE

August , 2014 - up to presentSUPERVISOR | Food & Beverage Department | Hilton Garden Inn

Responsibilities:- Provided exceptional costumer service to In-house and outside guests.-Supervise and run operations of In room dining and the restaurant.-Assist restaurant manager to achieving financial targets and ,to prepare the weekly duty Rota, ensuring adequate staffing off the restaurant and IRD.- Responsible for restaurant and room service daily reports.- Receive ,record and make any necessary arrangements for reservations and special functions in the restaurant or pent house.- Ensured the guest satisfaction, from arrival to leaving the restaurant in accordance with the standards.- Ensured any special needs of the guests such as food allergies.- Make quick and positive decisions regarding any situation, for example dress code.- Allocate tables for each party according to the diary and transfer all reservations to the daily ta-ble plan and the meal plan.- Ensured a consistent and convincing standard of service and maintain all the service standards and Hilton Policies.- Keep the relation with the guest, Regular guests, and long-stay guests.- Active contributed to service.- Participate in internal Meetings and training courses.- Conduct daily “roll call meetings“ to keep staff informed of current promotions, daily specials,guest comments, daily events and pertinent memos.- Manage and reply Trip Advisor comments.- Handling the payroll system for the restaurant, to be given to Finance department monthly.

SKILLS GAINED FROM THE JOB

-Ability to take responsibility for all operational aspects of the Restaurant and Room service .- Able to work confidently and efficiently around customers.-Supervise and motivate, work as part of the team.-Able to deliver the excellent standard of service.-Have good computer skills and excellent communication skills,-Ability to solve problems and use own initiative.-Have an excellent telephone manner and be able to talk detailed reservations.-Cashiering skills

January 2011 – August 17th, 2014

CAPTAIN |Food & Beverage Department | Hilton Dubai Jumeirah Resorts &Hilton The Walk. Responsibilities:- Worked indirectly with the costumers, provide detail information and requirement for food and beverage and taking orders.- Ensured all the documents to be complete as the requirement.-Taking orders and working as a shift in-charge-Preparing departmental training records and fallow up non availability items for food and beverage both.- Able to give clear information and handle any difficulties or problem solving with the guest, for example time limit for the food and beverage.-Fallow up the room service promotional activities.- Organize all the documentation for shift work on a daily basis including pre-shift reports ,daily training topics ,shift floor plan ,requisition for food and beverage.-Ensure compliance with In room dining SOPs.

PERSONAL STRENGHTS AND ABILITIES

9 year experienced in service industry (Hospitality) within a professional services environment in Hilton hotels and Resorts and Hilton Hotel Garden Inn

Very good knowledge of Microsoft Office, Excel, Power point. A self-motivated and high-initiative person, strong ethic and positive attitude, service

oriented, open with new knowledge, easy to adapt with new environment, able to work under pressure, good health, accept new challenges.

Ability to work well with the team and/or independently.

QUALIFICATION

Degree course in hospitality management from AP. University Bachelor degree in science Completed diploma in computers.

SEMINARS AND TRAININGS ATTENDED

Leadership Training Departmental trainer Hilton world wide Train the trainer Mastering and art of service BSS world basic food hygiene course Dubai UA Basic fire training(civil defense Dubai UAE)

SUMMARY

Pre-opening specialist. Has successfully worked for two hotels and four Restaurants and two bars as well in room dine in.

“SPIRIT OF HILTON “award in two years in two hotels. Has been part of various social drives. Started as part of the opening for the hotel in 2011 {Hilton Dubai the walk} As well pre –opening team for Hilton Garden Inn Hotel in 2015