Virgin Pulse Q&As

Virgin Pulse – platform for health and lifestyle change

• What are the benefits for me to get the health app? The health app encourages a healthy lifestyle. In an inspiring way you can measure your stress level, sleep, eating habits, daily activity and exercise – and get an easy way to change them.

• How do I sign up for the app?1. Sign up via the web form at Skandia.2. Latest a week after your application you will receive an ac-

tivation email from Virgin Pulse. (If you don’t get any email you can register directly on join.virginpulse.com/skandia, requires that Virgin Pulse first receive your information from Skandia)

3. Download the app from the Apple Store or Google Play4. Connect an activity tracker or app

• Does it cost anything to join? No, but you must be employed and have an insurance via your job at Skandia.

The more you participate, the more points and health bonus you will receive

• Can I continuously see how many points I have? Yes, you earn points daily, which you can conveniently monitor via the app. Every quarter your points are zeroed out and you begin earning new points.

• Is there any daily limit to how many points I can earn? Max 280 points per day. Of which max:• 140 activity points (either coupled to your steps or active

minutes per day, depending on which gives you the most points)

• 40 p for reading two daily tips • 30 p for monitoring and registering three daily habits• 20 p if you measure or register your sleep • 50 p if you sleep >7 hours per night• In addition, you can earn points by setting goals,

completing a lifestyle profile, logging in to the app for the first time and regularly participating in activities

• What are the different point levels for earning a health bonus? There are four point levels. Depending on which level you reach every quarter, it earns a certain bonus. Earning SEK 1,000 in health bonus for a year requires that you reach level 4, i.e., at least 24,000 points per quarter, or 96,000 points in a year.

Point levels Health bonus

Level 1: 12,000 points SEK 50

Level 2: 16,000 points SEK 150

Level 3: 20,000 points SEK 200

Level 4: 24,000 points SEK 250

• What does the health bonus consist of? Fitness activities/wellness services of your choice with Min Friskvård for a value of up to SEK 1,000 per year, tax-free. Choose from many different activities/services and providers throughout Sweden.

• How often is the health bonus paid out, and how? Health bonuses are paid out every quarter and as long as you are active. You receive an email from Skandia with information on how to do.

• Why does Skandia choose to pay up to SEK 1,000 in health bonuses? Skandia wants to encourage you to participate in various fitness activities, since a major factor of ill-health today is that we are too sedentary. If we can get more people to be more physically active by teaming up with friends and colleagues – and even more to be rewarded with fitness activities that contribute to continued activity – then we have created a positive cycle for sustainable wellbeing.

Nine areas

• What areas does Virgin Pulse support? There are nine areas: be active, reduce stress, sleep well, eat healthy, learn new things, build relationships, contribute to society, manage my economy, and be productive.

Opportunity to create a lifestyle profile

• What does creating a lifestyle profile entail? You answer a number of questions and get an assessment of your current fitness level and tips on what changes you can make to feel better.

• Do I have to create a lifestyle profile to use the health app? No, it is voluntary.

Enrolling a unit

• Which unit should I enrol in Virgin Pulse? You can choose to enrol various types of units.

Invite friends and follow colleagues

• Can I follow my colleagues? Yes – colleagues who have enrolled in Virgin Pulse. But you first have to send an invitation, and once the colleague has accepted, you can see each other’s steps during the past seven days.

• Can I invite friends outside of the company? You can invite up to ten friends from outside of your company who can use the health app, but they do not receive any reward in the form of a health bonus.

• Can I challenge my colleagues? Yes. You can create challenges coupled to healthier habits or step challenges and then simply invite those colleagues that you want to be included.

Handling of my information • How is the data and information that I provide saved?

Skandias personal data about you is stored in Sweden and Germany. Virgin Pulse who are Controller for its own activities store the personal data in Germany and United States. If you want to read more about how information is handled go to:

• Skandia: skandia.se/personuppgifter• Virgin Pulse: virginpulse.com

• How is the information used? Virgin uses data and information for internal research and product development of the platform.

• What information can Skandia access? Skandia can only access information at an overall level and will use the information to see the company’s accumulated activation, wellbeing and statistical progress. Four times a year an administrator at Skandia receives information about total points, to be able to pay out your health bonus.

• What can my boss and employer see about me? Nothing. Neither your manager nor your employer nor anyone else can access your private information. Only information at an accumulated company level about the company’s activation, wellbeing and statistical progress.

Discontinuing use of the health app

• If my employment or insurance ends, can I continue using Virgin Pulse? No. The service will be discontinued within about 30 days after your employment has ended.

• How do I discontinue using Virgin Pulse? Contact support. See the contact information below.

• Can I demand that any information I have provided will be deleted if I stop using Virgin Pulse? Yes.

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Support

• If I have questions about the health app, whom should I turn to? Contact support:• Live Chat: weekdays 09.00–15.00 CET. Go in to

“member.virginpulse.com” and click on the “Chat” button on the screen

• Email: support@virginpulse.com • Call: +46 20 888 560, weekdays from 09.00–17.00 CET

About Virgin Pulse • Where is Virgin Pulse domiciled? USA• What type of company is it? Part of Richard Branson’s

Virgin Group