Virtual Desktop Pilot Implementation Project Presented to the UBC IT – VDI Pilot Users April 12, 2010

Virtual Desktop Pilot Implementation Project

Presented to the

UBC IT – VDI Pilot Users

April 12, 2010


Agenda:– Project Background [10 min John]– Thin-Clients & VDI Demo [10 min Brent]

Thin Client device Software Client Your Virtual Desktop

– User Preparation and Deployment [10 min John]– How we will support you [5 min John]– Future– Q&A

Why: The Pilot Project (6 months: Oct/09 – May/10):

– Green: 10w + 5w + 5w < 100 / 40w = less CO2 and < $$ kwh

– Reduce IT Support Effort & Standardization: Reduction in proliferation of hardware models and one-

off PC builds One standard desktop for general office usage Future: Standard desktop(s) for labs, student kiosks,

office researchers, some academics

– User Objectives: Goal => equivalent to average desktop performance Continue to be accessible from home PC with Internet

connectivity/VPN client + new VDI client


Who: The Pilot Project (6 months: Oct/09 – May/10):

Collaborative Project Teams:– Steering:

UBC IT (incl SIS, FRO, HR), Medicine, Science, Dept Comp Sci, Sauder, President’s Office

– Project Team: Architecture

– UBC IT Jason Fiset, Brent Dunington, Duncan Gourlie– Medicine IT Dennis Chow– Computer Science Sean Godel

Desktop Support– OAB Irina Zilbershtein, Eric Lai, Mike Ward– UBC IT Robert Padwick

Project Management– UBC IT John Mah, David Murray, John Cruz

– Pilot Users:– Approx 40 in the Old Administration Building– Approx 40 in UBC IT LS Klinck building


What/When: The Pilot Project (6 months: Oct/09 – May/10):

Back-End: entire server and storage infrastructure

Front-end: Capture user desktop requirements in OAB, UBC IT Select, test, install thin-client devices on a subset of pilot

users Install soft View client on remaining users/home access

PC’s

Support Process: develop a working model for VDI Desktop deployment/support/image management

Deployment: 100 users in UBC IT and OAB

Financial: Develop a TCO model, energy saving model

Communication: to UBC as a whole via IT.UBC website and forums


Architect / design

-VM’s backend-app backend-user app environment-thin-client front end-network

Pilot Approach & Timeline (aggressive)

User needs/desktop performance/functionality

Financial model

confirm VD technology preference-leverage other project learnings

Oct Nov Dec Jan Feb Mar Apr May

User VDI lab testing-user app testing-performance-functionality=current desktop PC

Tech team fineTuning for prod deployment

User communication / engagement. Key stakeholder communication / awareness of outcomes

VDI desktop support processesTraining

Deployment processes

Prototype buildLab-validate technical design-user environment -user performance testing-user app install troubleshooting-VD fine tuning-IMAGE BUILD-APP VIRTUALIZE

VD version 1

Only Windows VM’sLinux on 2010 roadmap

Using Software View agents Software or Firmware View agent

VDI demo (Brent)

– Thin-client device– Software-based client– What your Vista OS desktop looks like



How is it the same?

1.Windows Vista experience2.Fast login, access to all the applications needed to do your daily work3.Same application performance as you currently experience4.All your IE favorites, personal settings5.Can network print as you normally do today

Virtual Desktop Pilot Implementation ProjectHow is it different?

1.Low power consumption

2.All work files stored on a network H:\drive, not local C:\

3.No wallpapers

4.No screensavers

5.New required software must be installed by IT desktop support

6.Laptop users cannot use the ‘virtual desktop’ on a bus, car or airplane (offline from the internet)

7.No Macintosh version yet

8.USB peripherals are not yet fully support until Sept/2010 eg. Local printers, CD/DVD burning, web-cams.

9.Must use USB keyboards/mice


How is it better?

1.Able to connect to the same ‘virtual desktop’ from home or (any other UBC workstation – future)

2.Your personal favorites & settings stay with your ‘virtual desktop’ no matter where you access it from

3.Laptop users can chose to keep it at work, and use their personal computer at home to access the same work ‘virtual desktop’

4.For IT, simplified support – now using a common ‘virtual desktop’

1. Longer lifespan for the thin-client device (>5 yrs)

2. Upgrades to windows & applications will be automatically delivered to all users, without desk-side visits

How will we deploy to you throughout May? (~40 users)

– Survey by email: applications, printing, USB keyboard/mice– Those who receive thin-client device (9 users)

Scheduling Desktop resource visit

– Installing the thin-client device– Moving files– Setting up a new user profile– Capturing personal settings (favourites, drives, desktop settings etc)– Confirming the applications needed for day-to-day work– Confirming basic windows functionality

– Those who receive software client (21 users)– Same except for installing a software client and testing as above

– When your existing computer lease expires in 2011 or 2012, you will receive a thin-client device


Virtual Applications

Virtualized = Globally avail.1.Office suite 20072.Adobe reader 9.313.Adobe Acrobat 9 pro4.Adobe Creative Suite5.Crystal Reports Std 106.Crystal Reports Pro 107.Visio Std 20078.Visio Pro 20079.Project Pro 200710.Firefox11.Skype 4.1.x12.Snagit 713.7-zip14.Various media protocols15.Flash16.Nero Express & 7 (CD burning)

Not Virtualizing1.Viking2.Peoplesoft legacy app3.Google Chrome4.Various photo capture utilities (Sony, Canon)5.Infuser6.iTunes

Tested Webapps

1.Peoplesoft2.Sharepoint3.SISC4.UBC Webmail

VMWare roadmap1.July: Thin Win7 OS2.July: Partial USB support on zero clients3.Sept Full USB support on zero clients


What you need to do to prepare for the Pilot.

– Survey to confirm your current application, printing needs– we will send you instructions on:

Scheduling a desk-side visit IT will help you setup, backup and move files onto the network Confirm your current application settings carry-over we will install the software client

– You begin using your ‘virtual desktop’ and logout daily– Give us your feedback. We will visit you and send a 10 Q

survey. Or we will install the thin-client device (9 users)

– Show you how to login/logout daily– Give us your feedback. We will visit you and send a 10 Q

survey.


How will we support you during this pilot?

– Contact Desktop Support


Virtual Desktop Pilot Implementation Project Currently:

– Deploying to ~40 users in OAB (19 users installed, +10 this week)

– Production environment stable

We need your help (last half of April)

– UAT testers for the new ‘virtual desktop’ environment Tell us if it performs as your current computer Look & feel acceptable Applications work as expected Application set is complete

– PM be soliciting volunteers who can ‘represent the needs of everyone else in UBC IT’

What’s Next: Beyond The Pilot Project

– Assess the Pilot: 1-month sustainment/support Monitor, metrics, support issues Feedback into design -> larger scale deployment to UBC

– Deployment Roadmap: Deployment to group of ‘early adopters’

Medicine, HR, Science Sauder / Science & Dept. of Comp Science / Koerner / FRO / SIS

– More info on VDI: Go to

http://www.it.ubc.ca/projects/virtualdesktop.html Contact the Project Manager

[email protected]


http://www.it.ubc.ca/projects/virtualdesktop.html


Questions?

Documents

Virtual Desktop Pilot Implementation Project Presented to the UBC IT – VDI Pilot Users April 12, 2010