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DLNA Certified is a trademark of Digital Living Network Alliance. The NBN Co logo, NBN Co and NBN are trademarks of NBN Co Limited and are used under Licence from NBN Co Limited. The spectrum device and ™ are trade marks and ® are registered trade marks of Telstra Corporation Limited, ABN 33 051 775 556.

Everything you need to know about looking after and using your new NBN equipment

THE NBN™ GUIDE FOR YOUR HOME

visit your local Telstra store 1800 834 273 telstra.com/nbn

GET TO KNOW YOUR NBN™ GEARNow your home’s connected to NBN, you’re ready to bring your home to life with your Telstra services. Your home will be connected using one of the following technology types: Fibre to the Premises, Fixed Wireless, Fibre to the Node or Fibre to the Building.

This guide explains how your new equipment works, how to look after it and solve problems if they come up. See across the page to find out which technology type you have and then head to the relevant section to find out more.

Fibre to the Premises equipment 02

Fixed Wireless equipment 08

Fibre to the Building and Fibre to the Node equipment 11

Troubleshooting your NBN connection 12

Telstra Gateways 14

Connecting your devices 19

Using your home phone 21

Power outages and your NBN connection 23

Six tips for a happy NBN home 24

Help when you need it 25

SYSTEMSTATUS

BATTERYPOWER

REPLACEBATTERY

ALARMSILENCE

ALARMSILENCE

BATTERYEMERGENCY

USE

Inside your home

Inside your home

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By now NBN Co will have installed an NBN Connection Box and NBN Utility Box at your place.

You may have also had a Power Supply Unit (PSU) installed.

FIBRE TO THE PREMISES EQUIPMENT

POWERRESET

UNI-D

UNI-V

11 22 3 4

UNI-V portsUsed to connect services that do not require a Telstra Gateway, such as Telstra Voice Standard.

UNI-D portsIf your service requires a Gateway, such as Telstra Voice Advanced or Broadband, you will connect your Gateway to one of these ports.

PowerConnects to a powerpoint or the NBN PSU (if you have one).

THE NBN CONNECTION BOX

The NBN Connection Box is located inside your home and has a number of ports at the bottom to connect devices to NBN.

SYSTEMSTATUS

BATTERYPOWER

REPLACEBATTERY

ALARMSILENCE

ALARMSILENCE

BATTERYEMERGENCY

USE

Power Supply Unit (PSU) NBN Connection BoxNBN Utility Box

Outside your premises Inside your premises

Only installed in certain premises.

Where there is no PSU

Note: Ports are not interchangeable. If you have a Telstra Voice Advanced service, it will only work over the Uni-D ports. A Telstra Voice Standard service will only work over the Uni-V ports.

Learn about your NBN™ equipment.

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Light Indicator Meaning Action

Power Off This means there is no power to the connection box.

1. Check the power cord is properly plugged in at both ends, as shown on page 02, and that the powerpoint is switched on.

2. If you have a PSU, check that it is plugged in, switched on and connected as shown in the diagram on page 02.

3. If the power light is still off, try a reboot, by switching the NBN Connection Box off at the powerpoint, waiting a minute, then turning it on again.

4. If there is still no power to the NBN Connection Box, contact Telstra Support on 1800 834 273.

Solid red The NBN PSU is operating on battery power.

1. Follow steps 1 and 2 above to check that the NBN Connection Box is properly connected to power.

2. If it is properly connected, check whether the power supply to your house has been interrupted.

3. If it is properly connected and there is power to your house, call Telstra Support on 1800 834 273.

Solid green

The power supply is working normally.

No action required.

Flashing green

The NBN Connection Box is starting up.

Please wait while the NBN Connection Box powers up.

The NBN Connection Box has a number of lights that allow you to check the status of your connection. To access these lights, lift up the cover by holding it from the bottom and pulling it towards you gently.

Use the table below to identify what the NBN Connection Box is doing, and see if any action is required.

Light Indicator Meaning Action

Optical Off The NBN Connection Box has been disabled externally.

1. Try a reboot, by switching the NBN Connection Box off at the powerpoint, and after a minute, turning it on again.

2. If the problem is not fixed, contact Telstra Support on 1800 834 273.

Solid red The NBN Connection Box has lost connection with the fibre network.

1. Try a reboot, by switching the NBN Connection Box off at the powerpoint, and after a minute, turning it on again.

2. If the problem is not fixed, contact Telstra Support on 1800 834 273.

Solid green

The NBN Connection Box is connected and working properly.

No action required.

Flashing green

This is normal and simply indicates data is currently being transmitted.

No action required.

Alarm Off The NBN Connection Box is working, but you have no devices connected.

Connect your devices as needed.

Solid red The NBN Connection Box has a fault and is not working properly.

1. Try a reboot, by switching the NBN Connection Box off at the powerpoint, and after a few minutes, turning it on again.

2. If the problem is not fixed, contact Telstra Support on 1800 834 273.

Solid green

The NBN Connection Box is working normally and is connected.

No action required.

WHAT’S THE NBN™ CONNECTION BOX TELLING YOU?

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PSU Alarm Sounds

Cause Alarm sound Action required

Power FailureLoss of power supply

Beeps once. Take action to restore power to the NBN PSU.

Low BatteryLess than 50% remaining

Beeps four times every minute. Take action to restore the power to the NBN PSU.

Audible Alarm OnAlarm function is enabled

Beeps twice when enabled. No action required.

Audible Alarm OffAlarm function is disabled

Beeps once when disabled. No action required.

Replace Battery Beeps once every 15 minutes. Call Telstra Support on 1800 834 273.

The NBN PSU is equipped with a battery that enables phones connected to the Uni-V port (Telstra Voice Standard) to operate for up to approximately 5 hours in a power outage.

Services connected to the Uni-D port will stop working during a power outage. This includes your Telstra Gateway and any phones connected to it.

PSU Warnings and LightsIf you have an NBN PSU and you experience a power outage, the PSU will beep once and automatically switch to battery power. This will keep your phone connected for 2-3 hours, until 50% of the battery has been used, after which time, the PSU will switch itself off. This will save the remaining 50% of battery in case of an emergency.

To access the remaining battery press and hold the BATTERY EMERGENCY USE button for 2 seconds until the PSU beeps once and all 4 lights flash.

When the battery is completely flat the BATTERY EMERGENCY USE button will not work until the power has been restored and it is recharged.

Light Indicator Meaning Action

UNI-D1 to D4

Off There are no active ethernet devices (laptops, phones, etc.) connected to this port at this time. Either:• no ports are in use, or• all devices connected

to these ports are off.

1. Check your devices are connected and turned on.

2. If your devices are connected and turned on, try to reboot the NBN Connection Box, by switching it off at the powerpoint, and after a minute, turning it on again.

3. If the problem is not fixed, contact Telstra Support on 1800 834 273.

Solid yellow

There is an active device connected to this port.

No action required.

Flashing yellow

There is data activity on this port.

No action required.

Solid green

There is an active device detected on the network capable of operating at up to 100 megabits per second.

No action required.

Flashing green

There is data activity of up to 100 megabits per second being transmitted through the port.

No action required.

UNI-V 1/2

Off You do not have an active phone service using this port at this time.

No action required.

Solid green

One or more telephones are off the hook (being used).

No action required.

Flashing green

One or more telephones have been off the hook for more than 1 hour.

1. Check if someone in your house is using the phone.

2. If no one is using the phone, check to see if any of your handsets have been accidentally left off the hook.

Update Off Normal status. No action required.

Solid red NBN Connection Box software download failure.

1. Contact Telstra Support on 1800 834 273.

Flashing green

NBN Connection Box software is downloading.

1. Wait for the download to finish before using your service.

2. After it is finished, try using your service again.

Note: Once you have activated the remaining 50% of battery, you cannot turn the BATTERY EMERGENCY USE button off again.

THE NBN™ POWER SUPPLY UNIT (PSU) AND POWER OUTAGES

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The Outdoor AntennaThe Outdoor Antenna has been put in a specific place to give you a good signal, so it’s important not to move it or have anything in front of it.

Please don’t move, paint or tamper with any of your equipment, including the cable, NBN Connection Box and Outdoor antenna.

What’s the NBN Connection Box telling you?Your Fixed Wireless NBN Connection Box has a number of lights that allow you to check the status of your connection.

Use the table on the next page to identify what the NBN Connection Box is doing, and see if any action is required.

Watch the indicators for about a minute to make sure they’re not changing or resetting – then note down the colour and steady or blinking state of each one in case you need to call us.

UNI-D

1 2 3 4Power

UNI-D PortsConnects to your Telstra Gateway.

Outdoor Antenna connection pointConnects to the Outdoor Antenna. Don’t disconnect the cable from this port.

PowerConnects to the power point.

FIXED WIRELESS NBN CONNECTION BOX

The NBN Connection Box has a number of ports on its underside, which are used to connect devices to NBN.

FIXED WIRELESS EQUIPMENT

Learn about your NBN™ equipment.

By now NBN will have installed an Outdoor Antenna, Wall Outlet and NBN Connection Box.

These devices work together to bring an NBN connection into your home.

NBN Connection Box(220mm x 127mm)

Inside your premiseOutside your premise

Wall Outlet

Outdoor Antenna(450mm x 450mm)

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Instead of having any NBN equipment inside your home, your Fibre to the Node or Fibre to the Building connection will be via an existing phone socket, which may look

similar to the illustration below. Your Telstra Gateway Max will plug into your phone socket and connect your phone and broadband.

FIBRE TO THE BUILDING AND FIBRE TO THE NODE EQUIPMENT

Light Indicator Meaning Action

Power Solid green Power on. No action is required.

Off No power. 1. Check the power cord is properly plugged in at both ends, as shown on page 08, and that the powerpoint is switched on.

2. If the power light is still off, try a reboot, by switching the NBN Connection Box off at the powerpoint, and after a few minutes, turning it on again.

3. If there is still no power to the NBN Connection Box, contact Telstra Support on 1800 834 273.

Status Flashing green Normal operation. No action required.

Solid green Device is in test mode. No action required.

Flashing orange Device is starting up and initialising.

No action required.

Solid red There is a system fault. Contact Telstra Support on 1800 834 273.

Outdoor Unit

Solid green Online. No action required.

Flashing green Activity. No action required.

Solid red Offline. Contact Telstra Support on 1800 834 273.

Solid red There is an error. Contact Telstra Support on 1800 834 273.

Signal Solid red Low signal strength (no fault).

No action required.

Solid orange Medium signal strength. No action required.

Solid green High signal strength. No action required.

While you won’t have any new NBN™ equipment inside your home, this is how your connection will work.

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TROUBLESHOOTING YOUR NBN™ CONNECTION

My internet/phone has stopped working

1. If you have a Telstra Gateway try to reboot it by switching it off at the power point and unplugging it. Also check that the other end of the cord is still firmly attached to the Telstra Gateway.

2. If you have an NBN Connection Box, reboot it by switching it off at the powerpoint and unplugging it.

3. If it was your phone that stopped working, please check all fixed phones connected to your NBN service are on the hook and the cables connecting them to your service are properly plugged in to the sockets at either end.

4. Once you have waited at least 1 minute, plug your equipment back in and switch it on.

5. If you have an NBN Connection Box, it may take up to 5 minutes to properly start back up. After this time the power indicator light should be solid green.

6. If you have a Telstra Gateway please also check it’s now back up and running normally. If there looks to be a problem with it, please refer to page 14 in this book.

The power light on my NBN Connection Box is red or switched off/all the lights on my NBN Connection Box are switched off

1. There may be a problem with your power supply. Check other items in your home to see if they are receiving power. If they aren’t you should turn off your Telstra Gateway and NBN Connection Box until the power supply to your home resumes.

2. If the other devices have power, please check your Telstra Gateway and the NBN Connection Box are plugged in, switched on and all the cords are connected correctly.

3. If everything is connected and switched on, please check there is not an electrical problem with the power outlet it’s using. Do this by plugging another electrical device into the outlet. If the device does not operate, it’s likely you have an electrical fault with your power point and/or power board.

4. If no problem has been identified please call Telstra on 1800 834 273.

My internet is slow

1. The computer/device you are using may not have enough memory – try quitting any programs you are not using. Some older PC’s and devices may not be able to work at the maximum speed of your service.

2. Check to see if other members of your household are using the NBN connection as well. Having multiple devices connected and in use simultaneously may mean you sometimes notice the speed you are experiencing on any one device is slower than it would be if it was the only device connected to your network and in use.

3. Your Wi-Fi connection may be noticeably slower than connecting via ethernet cable. Plugging the cable directly into your computer will always result in the higher speeds.

4. Your download speed may be being limited by the source of the data or the capacity of the connection to the source. The speed at which your content downloads can be impacted by the capacity of the servers the content is stored on, how those servers have been programmed to deliver the type of content you are requesting and the volume of demand at the time you are accessing it. The location of those servers may also limit the speed depending on the capacity of the pathways connecting the server to your service and the volume of traffic travelling those pathways at that point in time.

My Wi-Fi is not working

1. If you have an NBN Connection Box please check the indicator lights to see that it looks to be running normally.

2. Check your Telstra Gateway power and Ethernet cables are still properly attached and the WAN indicator light is on. If there is no light please follow the instructions in the next section below.

3. If this is the first time you are trying to connect the device please check the instruction manual or contact the manufacturer to ensure the device is Wi-Fi capable and that you are following the right steps. Please also try re-entering the ID and password details for your Wi-Fi in case you have entered them incorrectly.

4. For devices previously connected to your Wi-Fi, try turning the device on and off and try re-connecting to your Wi-Fi network again.

5. If a large number of Wi-Fi devices are active on your T-Gateway/Telstra Gateway Max at the same time, it may impact performance.

6. The location of your Gateway can also impact your Wi-Fi signal. Moving your Gateway up higher may help improve the signal strength in your home Also, ensure it is not located behind anything so the signal is not blocked.

7. If you’re still having problems with the performance of your Wi-Fi signal, try turning off any new or other suspect electrical devices in your home one by one and see if your connection improves.

Your Telstra Gateway WAN indicator light is off

1. Ensure the cable is securely attached to the WAN port of the Telstra Gateway and firmly plugged into the correct UNI-D port of the NBN Connection Box.

2. If your service still isn’t working and you have an NBN Connection Box, check the indicator lights to see if it is operating normally.

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You may have this device if you’re connected via Fibre to the Premises or Fixed Wireless technology.

By now, either your Telstra Technician or you (if you completed a self installation) will have set up your T-Gateway and connected your devices to it. Your T-Gateway allows you to access your Telstra services using the NBN™ equipment installed in your home.

Refer to pages 15 and 16.

TELSTRA GATEWAYS

T-Gateway

Light Description Action

Ethernet LED Solid green: ethernet connection detected, no activity.

Flashing green: ethernet connectivity detected and network traffic is ongoing.

Off: no ethernet connection detected.

1. If the light is off, there is an ethernet cable connected and the device is in use, check the cable is properly connected at both ends.

2. If it is properly connected, reboot the device by turning it off and on again a few minutes later.

3. If the light is still off, call Telstra Support on 1800 834 273.

Wireless LED Solid green: a wireless device is paired, no activity.

Flashing green: a wireless device is paired and network traffic is ongoing.

Off: no device is paired.

1. If Wi-Fi devices should be connected, try to reconnect using device instructions. If still not working, re-boot your equipment. See page 13, “My Wi-Fi is Not Working”.

Voice LED Solid green: VoIP service is registered and no traffic running.

Flashing green: VoIP service is registered and traffic is running.

Off: no service is registered.

1. If your Internet light is green, however the Voice light is off, re-boot your equipment by turning your Gateway and devices off and on again after a few minutes, and wait 5 minutes for it to be remotely configured.

WAN LED Solid green: WAN connection is connected and working.

Slow flashing green: Trying to detect a network connection.

Fast flashing green: Network connected and transferring traffic (fibre).

Off: No network connection established.

1. Check the connections to the NBN Connection Box and if necessary re-boot it by following the steps on page 12 “My internet/phone has stopped working”.

If you have broadband, you will have a Telstra Gateway. Compare the pictures below to determine which Gateway you have, and use the tables to check the status of your internet connection using it’s lights.

You will have this device if you have a Fibre to the Node or Fibre to the Building connection to the NBN, or if you selected this option with your Fibre to the Premises or Fixed Wireless connection.

By now, either your Telstra Technician or you (if you completed a self installation) will have set up your Telstra Gateway Max and connected your devices to it. Your Telstra Gateway Max allows you to access your Telstra services using the NBN equipment installed in your home.

Refer to pages 17 and 18.

Telstra Gateway Max™T-Gateway®

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T-Gateway

Light Description Action

Internet LED Solid green: internet connected, no activity.

Flashing green: internet connected and activity is ongoing.

Solid red: internet connection failed. Off: No internet is connected.

1. Check the NBN Connection Box and NBN connections (see page 02 or 08).

DECT LED Solid green: DECT is paired and ready for use.

Flashing orange: DECT is in pairing mode and is registering.

Off: DECT is not paired.

1. If this light is not on, using your device instructions, re-register any compatible T-Hub® 2 or alternative DECT handsets.

WPS LED Solid green: WPS setup successful. Slow flashing orange: WPS setup

in process. Fast flashing red: WPS error. Off: idle.

1. Assists with diagnosing the status of any WPS registration attempts.

Status/Eco Power LED

Solid green: power on, all required services are up and running.

Flashing red: device is booting up. Solid red: one of the required

services has failed. Solid blue: device is in Eco mode

(Wi-Fi disabled) and is operating normally.

Off: power off.

1. Check your power supply is still active. If not, turn off your T-Gateway and any fixed devices that are using power.

2. Once the power is restored re-boot your equipment.

3. If the light is still off, check: - that the T-Gateway power adaptor

is plugged in directly to a power point and turned on

- the power adaptor is securely connected to the T-Gateway

- the power switch on the T-Gateway is turned on.

4. If this still doesn’t work, call Telstra Support on 1800 834 273.

Telstra Gateway Max

Light Description Action

WAN LED Solid green: WAN connection is connected and working.

Slow flashing green: Trying to detect a network connection.

Fast flashing green: Network detected and trying to synchronise.

Off: No network connection established.

1. If the WAN light is off and you have a Fibre to the Premises or Fixed Wireless connection, please check the status of the NBN Connection box. Refer to pages 02 and 08.

2. If the Connection Box is turned on or you are using Fibre to the Node or Fibre to the Building technology and the WAN light is off, call Telstra Support on 1800 834 273.

Internet LED Solid green: Internet connected no activity.

Flashing green: internet is connected and activity is ongoing.

Solid red: internet connection failed. Off: No internet connection.

1. If the internet light is off and you have a Fibre to the Premises or Fixed Wireless connection, please check the status of the NBN Connection box. Refer to pages 02 and 08.

2. If the Connection Box is turned on or you are using Fibre to the Node or Fibre to the Building technology, call Telstra Support on 1800 834 273.

Wi-Fi LED Solid green: Wi-Fi is on. Flashing green: Network traffic

is ongoing. Off: Wi-Fi is off.

1. If the Wi-Fi light is off, please refer to page 19 and follow the steps to try and resolve the problem.

WPS LED Solid green: WPS setup successful. Flashing orange: WPS set-up in

progress. Intermittent fast flashing red: WPS

session overlap. Fast flashing red: WPS error. Off: Idle.

1. Assists with diagnosing the status of any WPS registration attempts.

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Telstra Gateway Max

Light Description Action

Ethernet LED Solid green: Ethernet connection detected.

Flashing green: Ethernet connectivity detected and network traffic is ongoing.

Off: No ethernet connection detected.

1. If the light is off, there is an ethernet cable connected and the device is in use, check the cable is properly connected at both ends.

2. If it is properly connected, reboot the device by turning it off and on again a few minutes later.

3. If the light is still off, call Telstra Support on 1800 834 273.

Phone 1 LED Solid green: voice profile 1 is registered and no traffic running.

Flashing green: voice profile 1 is registered and voice/ and or signalling traffic running.

Off: voice profile 1 not registered.

1. If your internet light is green, however the Phone light is off, re-boot your equipment by turning it off for a few minutes and on again, and wait for it to be remotely configured.

Phone 2 LED Solid green: voice profile 2 is registered and no traffic running.

Flashing green: voice profile 2 is registered and voice/ and or signalling traffic running.

Off: voice profile 2 not registered.

1. If your internet light is green, however the Phone light is off, re-boot your equipment by turning it off for a few minutes and on again, and wait for it to be remotely configured.

DECT LED Solid green: Registered and no traffic running.

Flashing orange: DECT in pairing mode.

Off: DECT not paired.

1. If this light is not on, using your device instructions, re-register any compatible handsets.

CONNECTING YOUR DEVICES

There are 2 ways to connect internet enabled devices to your service – using Wi-Fi (a technology that transmits data wirelessly) or via a cable (called an Ethernet cable).

Get your devices connectedDesktop PC’s and some older Internet enabled devices may not support Wi-Fi and need to be connected via a cable. Connecting with an Ethernet cable offers a faster and more stable connection than using Wi-Fi. Most modern portable devices support Wi-Fi offering you the convenience of being able connect to the internet without attaching cords to your device. Whilst a device connected via Wi-Fi will not be as fast, it can remain connected while you move about your house within range of the signal transmitted from your Gateway.

Wi-Fi devices Your Telstra Gateway Wi-Fi supports the Wi-Fi Protected Setup protocol, so you can easily add devices that support WPS to your network. Simply press the WPS button on your T-Gateway to activate it.

In most other cases, you’ll be able to get your Wi-Fi device to search for available networks, then simply select your network’s name and enter its pass phrase. Your device’s user guide should tell you more.

The factory-set SSID and Wi-Fi security key for your Telstra Gateway are printed on the back of the unit and its Wireless Security Card (if supplied). Wi-Fi signal strength can vary based on your gateway place and home layout/construction. If you encounter Wi-Fi blackspots in and around your home, pick up one of our Wi-Fi Range Extenders. To learn more about home connectivity and tips to maximize Wi-Fi coverage visit telstra.com.au/getwifi

USB devicesYour T-Gateway has a USB port on the side, and a high power USB port on the rear. You can use these ports to turn any USB hard drive into a network storage drive, and to share your USB printer between devices.

The T-Gateway is also DLNA Certified® so you can use your home network to easily share digital photos, music, videos and more between your connected devices.

Have a laptop, mobile phone or other internet enabled device you’d like to connect to NBN™? Here’s how to do it.

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Ethernet devices To connect your devices by ethernet cable, connect the appropriate cable between your device and one of the LAN ports on your Telstra Gateway. If you want to add more than four ethernet devices, you can connect an ethernet switch (to gain eight extra ports, for example). Ethernet cables usually support faster data speeds than Wi-Fi.

If the devices you want to use are in another room, and you still wish to connect via Ethernet, we can offer a Powerline Extender. To learn more about home connectivity visit telstra.com.au/getwifi

Take advantage of Telstra AirTelstra Air is our new community Wi-Fi network. Join for free and get online using your home broadband allowance on Telstra Air Wi-Fi hotspots throughout Australia. To find out more visit telstra.com/air

MessageBankThe easy way to catch calls when you’re out (or already on the phone), MessageBank is included and activated with your Telstra Voice service on NBN™, at no extra charge.

The first time you access your MessageBank service, you’ll be guided through recording your personal greeting.

You’ll know you have new messages as soon as you pick up your phone because you’ll hear a special ‘interrupted’ dial tone.

To access MessageBank (from the phone it’s connected to)

Dial tone 1 0 1 Follow prompts

Turn on MessageBank

Dial tone 9 9 # Announcement

Turn off MessageBank

Dial tone # 9 9 # Announcement

Change the ‘time in seconds’ delay before calls are sent to MessageBank

Dial tone 9 9 , enter time

in seconds (5-55 seconds) # .

Call Waiting Call Waiting is automatically included and activated as part of your new Telstra Voice service on NBN.

Answer an incoming call

Recall Dial tone 2

To return to original call, the second call needs to hang up.

Turn on Call Waiting

Dial tone 4 3 # Announcement

Turn off Call Waiting

Dial tone # 4 3 # Announcement

You can also manage Call Waiting and Call Forward options by logging into My Account at telstra.com/myaccount

USING YOUR HOME PHONELearn about the included Telstra Calling Features.

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Call Forward Immediate Call Forward Immediate sends all your incoming calls directly to another number that you choose. (Relevant call charges apply to your forwarded calls.)

Turn on Call Forward Immediate

Dial tone 2 1 Phone number #

Turn off Call Forward Immediate

Dial tone # 2 1 #

Call Forward Busy Call Forward Busy only redirects any incoming calls to a number you nominate if your line is busy. (Relevant call charges apply to your forwarded calls.)

Turn on Call Forward Busy

Dial tone 2 4 Phone number #

Turn off Call Forward Busy

Dial tone # 2 4 #

Call Forward No AnswerCall Forward No Answer will redirect your incoming calls to another number that you choose if no-one answers your home phone. The default ‘no answer’ delay is 20 seconds or about seven rings. However, you can set the delay to anything from 5 to 55 seconds. (Relevant call charges apply to your forwarded calls.)

Turn on Call Forward No Answer

Dial tone 6 1 Phone number #

Turn off Call Forward No Answer

Dial tone # 6 1 #

Change the ‘time in seconds’ delay before calls are forwarded

Dial tone 6 1 Phone number enter time in seconds (5-55 seconds) #

Contact Telstra Support on 1800 834 273 for more information.

Broadband and Bundle Customers If you’ve taken up a Telstra Bundle or Telstra Broadband service, it will usually include a Telstra Voice Advanced service for making and receiving voice calls on NBN via your Telstra Gateway. This service doesn’t have battery backup, so you won’t be able to make any calls (including to emergency numbers like ‘000’) if the power goes out.

If you’re a Fibre to the Premises customer, your Bundle may include a Telstra Voice Standard service, with battery backup. This will be the case if you are a Priority Assistance customer, or if you told us you have a special requirement for battery backup, such as having an alarm connected to your phone line.

If you’re in a Fixed Wireless area and are a Priority Assistance customer, or want a phone service that can still work when the power is down, you will keep your traditional phone which works over the copper network.

If you’re connected via Fibre to the Building or Fibre to the Node, you will receive a Telstra Voice Advanced service. During a power outage you won’t be able to make or receive phone calls, including calls to Emergency ‘000’ services and we recommend having a mobile phone available, if you are seeking emergency assistance during a power outage.

Home Phone CustomersIf you’re a Fibre to the Premises customer and only require a phone service without any internet access, we will provide you with our Telstra Voice Standard service with battery backup. ‘Voice Only’ services over the NBN are not available in Fixed Wireless areas. In this case, your home phone service will continue to be delivered over the existing Telstra network.

If you’re a Fibre to the Building or Fibre to the Node customer and only require a phone service without internet access, we’ll provide you with a Telstra Voice Advanced service. During a power outage you won’t be able to make or receive phone calls, including calls to Emergency ‘000’ services and we recommend having a mobile phone available, if you are seeking emergency assistance during a power outage.

POWER OUTAGES ANDYOUR NBN™ CONNECTION

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SIX TIPS FOR A HAPPY NBN™ HOME

01. Take care of your gear Your equipment, power adapters and cables all need to be looked after properly. The NBN boxes need adequate ventilation, access and light (for when you check them), without being exposed to high temperature, humidity, dust, dirt or moisture – or the risk of being bumped by passing people.

If you need to disconnect your equipment, please switch off the power before unplugging it.

You don’t need to unplug any of the optical fibre cables.

02. Be aware of the weather If there’s storms or high winds in the area, your NBN access may be affected. Remember that power outages can cause connection problems too. If you are a Fixed Wireless customer and you notice the Outdoor Antenna or cable connecting it has been damaged by anything, contact Telstra on 1800 834 273.

03. Optimise your Wi-FiSome electrical and electronic appliances can interfere with your Wi-Fi signal, especially if they’re close to the NBN Connection Box or Telstra Gateway. If you’re having problems, try switching off any suspect appliances. To help get a more detailed understanding of whether this is impacting your signal, download our Wi-Fi Maximiser app from telstra.com/getwifi

04. Keeping your equipment clean You can safely clean your equipment with:• a damp (not wet) cloth• an anti-static wipe• small volumes of pressurised air

(as sold by electronics stores).

Don’t ever use household polishes, liquid or spray cleaners, or a dry cloth (it may cause a static shock).

05. If you move home When you move, you need to leave any NBN equipment behind. However you should take your Telstra Gateway with you.

06. Renovating or rearranging your place?

If you’re planning a renovation or need to move your NBN equipment (if applicable), your NBN phone socket or cabling, it’s a good idea to contact us first. We can assess your plans and arrange for an NBN Co Technician to visit your home to quote carry out the work you need. You should also never paint over your NBN equipment.

HELP WHEN YOU NEED IT

More info If you ever want to know more about your Telstra services on NBN, you’ll find all kinds of information online at telstra.com.au/support. Once there you can also log into My Account to manage your Telstra accounts.

Technical supportFor help with your NBN connection, equipment and services call 1800 834 273.

When you call we’ll need to identify you to protect the security of your service and account information. So if other people in your household may need to make technical or billing enquiries, you’ll need to register them as Authorised Representatives. Just call 1800 834 273 and we’ll take care of it for you.

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