→ VISITORS GUIDE

redu centre

European Space Agency

→ INTRODUCTION

2

Dear guest, Welcome to the ESA Redu Centre! This handbook will guide you during your stay at ESA Redu Centre and in the Redu area. We wish you a pleasant stay!

Your Redu Centre TeamYour Redu Centre TeamYour Redu Centre TeamYour Redu Centre Team

Dr Daniele GalardiniDr Daniele GalardiniDr Daniele GalardiniDr Daniele Galardini Head of ESA Redu Centre +32 61 22 95 12 Klaus WasserbergKlaus WasserbergKlaus WasserbergKlaus Wasserberg Head of Redu Informatics and Facility Management Service +32 61 22 95 56 Benoît Demelenne Benoît Demelenne Benoît Demelenne Benoît Demelenne Head of Redu Spacecraft Operations Unit +32 61 22 95 14 Administrative AssistantsAdministrative AssistantsAdministrative AssistantsAdministrative Assistants:

Sabrina Guillaume (Redu Space Services) +32 61 22 95 17 Cindy Léonard (Redu Space Services) +32 61 22 96 48

→ INTRODUCTION

3

+32 61 22 95 17

External Telephone NumbersExternal Telephone NumbersExternal Telephone NumbersExternal Telephone Numbers Police 110 Ambulance/ Fire 112 Redu Centre Reception +32 61 22 95 11 Redu Centre Fax +32 61 22 95 44 Reporting a lost or stolen Credit Card (card Stop): +32 70 344 344

Internal Telephone Numbers Internal Telephone Numbers Internal Telephone Numbers Internal Telephone Numbers Emergency call 3333 Redu Centre Reception +32 61 22 95 11

AddressAddressAddressAddress ESA Redu Centre Rue de Daverdisse, 1 6890 REDU BELGIUM www.esa.int Redu Centre GPS coordinates Redu Centre GPS coordinates Redu Centre GPS coordinates Redu Centre GPS coordinates : 50,001° N & 5,145° E.

→ TABLE OF CONTENTS

4

Introduction 2

About Redu Centre 7

4

General Information 8

Site Description 9

Security and Safety Rules 12

Evacuation 13

Car Park 13

First Aid 14

Canteen 16

Health 17

Climate 17

Getting to Redu Centre 19

→ TABLE OF CONTENTS

5

→ ABOUT ESA

REDU CENTRE

8

ESA Redu CentreESA Redu CentreESA Redu CentreESA Redu Centre Located on the edge of woodland in the depths of the Ardennes countryside, ESA Redu Centre has been tracking satellites since 1968. The team of engi-neers and technicians at ESA Redu Cetntre have seen the number of antennas steadily increase over the years. Activities now encompass the tracking of tele-communications satellites (Artemis), Earth (Proba 1) and solar observation (Proba 2), and navigation (Galileo IOT). Close to 50 people work at ESA Redu Centre today. On 1 July 2007, ESA awarded a maintenance and operations services contract to a commerical operator. This allows the use of ESA facilities for commercial activities, optimising the resources on site.

→ GENERAL INFORMATION

9

→ SITE DESCRIPTION

ESA Redu Centre is located about 1 km from the village of Redu in the Luxem-bourg province of Belgium. The buildings contain the satellites control centre, operations rooms, offices, conference rooms, archives, canteen equipment and many antennas, covering a total surface area of approximately 27.000 m2. Site Map (see next page): ◦ Gate house (G) ◦ Technical building 1 (T01+O):

Offices Control rooms First Aid Room

◦ Administrative building (A) on 2 levels: Offices, meeting room, archives

◦ Canteen ( C ) : Restaurant, meeting room

◦ Store building ( C+L+ F1+F2): Store ( C ) Archives, goods area, gardening ( F1 + F2) Logistic (L)

◦ Maintenance building (M): Offices, technical laboratory

◦ Technical Building 2 (T02): Offices and technical room

10

→ SITE DESCRIPTION

11

→ SITE DESCRIPTION

12

→ SECURITY AND SAFETY RULES

We kindly ask you to abide by the following regulations for the duration of your stay: ♦ All visits need to be arranged in advance. ♦ Upon your arrival, please report to the reception at the guard house. The

security guard will complete the site entrance formalities such as issuing a visitors badge upon presentation of valid ID. The guard will inform your host that you have arrived.

♦ Please wear your badge visibly at all times. ♦ Follow the instructions of your host or security personnel. ♦ A security zoning policy applies on site and your host is responsible for you.

Please remain in contact with your host at all times. ♦ If you are part of an organised visit, stay in close contact with your group. ♦ The use of cameras or any sort of audio or optical recording equipment is

only permitted with prior authority from the Head of Centre. This can be organised through your host if required.

♦ Do not leave luggage or any other items unattended. ♦ Please switch off mobile phones completely during meetings with sensitive

topics. If the meeting is very sensitive, mobile phones should be left in a secure place outside the meeting room.

♦ Do not remove documents, files or other objects without prior authorisa-tion from your host.

♦ Respect the site safety plans and emergency signs displayed around the site. Do not obstruct access to passageways or safety equipment.

♦ Should you notice anything hazardous, please notify the nearest member of staff or security personnel immediately .

♦ Once your visit is over, please hand in your badge, sign out with your host, and return to the guards as you leave.

♦ For visits to ESA Redu Centre outside normal working hours, permission from the Head of Centre has to be obtained. Please provide the completed visit request to the guards at least two days prior to the day of the planned visit.

Emergency Telephone NumberEmergency Telephone NumberEmergency Telephone NumberEmergency Telephone Number 3333333333333333

13

→ EVACUATION

The signal to evacuate the premises is an audible and visible alarm from the smoke detectors all over the building. All persons on the premises must imme-diately stop work and head calmly, without running, for the nearest emer-gency exit.

Leave via the emergency exit signposted in green in corridors and above the doors.

→ CAR PARK

It is forbidden to park any type of vehicle other than cars, motorcycles or bicy-cles on site without authorisation from the Head of Centre. Parking areas are clearly defined. Parking outside these areas is not author-ised. Vehicles must be driven at very slow speed (30km/h). Apart from the fuel tank contents, no petrol or any other inflammable sub-stance may be brought into the premises.

14

A room has been installed where personnel can receive first aid in case of in-jury or any feeling of faintness. The room should remain open at all times. In addition, several first aid boxes have been placed at different locations in the buildings. The boxes contain material such as antiseptic dermal solution, adhesive dressing, bandage shears, etc. When items are used or when any ma-terial inside the box is missing, this shall be reported to the logistic supervisor and the Health and Safety officer for replacement. The location of the first aid room and the first aid boxes is mentioned on the safety information board.

Defibrillators must be used only in case of emergency such someone having a heart attack and losing consciousness. There are three AED (Automated External Defibrillator) at ESA Redu Centre. The location of every defibrillator is identi-fied with the corresponding symbol.

The defibrillators are located in three buildings and their ex-act location is mentioned on the safety information board. Anyone trained as a first aid helper that has received the necessary instructions for their use can be called.

→ FIRST AID

First Aid Room

Defibrillators

15

Please refer to the list of first aid helpers below:

First NameFirst NameFirst NameFirst Name NAMENAMENAMENAME ExtensionExtensionExtensionExtension BuildingBuildingBuildingBuilding

Mariève BELLOT 518 T01

Vincenzo CARAMIA 526 T01

Thibault DENIS 640 T01

Vincent GRANDJEAN 562 A

Sabrina GUILLAUME 517 A

Frédéric HANNOTEAU 545 T01

Gérald KERTIK 536 M

Eric MARTIN 641 T01

Marcel NEUFCOUR 545 T01

Philippe REIS 534 T01

Benoît BOULANGER 581 T01

Cindy LÉONARD 648 T01

→ FIRST AID

16

→ CANTEEN

BOOKINGBOOKINGBOOKINGBOOKING The canteen is open to staff and visitors. The opening hours are from 12.30 to 13.30 from Monday to Friday. The lunch service starts at 12.30. Lunch must be booked in advance for 10.00 a.m. the latest. Please see on the right a sample of the avail-able menu for visitors: PAYMENTPAYMENTPAYMENTPAYMENT Lunch and drink payment can be done by cash or to the following bank ac-count: IBAN BE44 0015 4576 7445 - BIC: GEBABEBB Visitors are invited to pay their bill preferably after lunch directly to the can-teen staff. For a long stay at ESA Redu Centre, visitors will receive a bill at the end of their stay and will pay it directly to the canteen staff before departure. DRINKINGDRINKINGDRINKINGDRINKING Water is served during lunch time but visitors and staff can drink other soft drinks available in the fridges of the canteen. Please fill in a sheet with your name and tick the drink you have taken out of the fridge. Please pay your bill directly to the canteen staff before your departure.

The day before your departure please check with canteen

staff as to the best time to pay your canteen bill.

17

→ HEALTH

SMOKINGSMOKINGSMOKINGSMOKING Smoking damages the health of smokers and those around them. ESA is a non-smoking organisation. Consequently, smoking inside the prem-ises is strictly forbidden. As a courtesy to others, smokers outside the building should keep their dis-tance to prevent their smoke from spreading.

ALCOHOL AT WORKALCOHOL AT WORKALCOHOL AT WORKALCOHOL AT WORK Alcohol is prohibited at ESA Redu Centre. In case of very occasional events (for instance ESA official events, farewell drink, etc) and with prior authorisation of the Head of Centre or the ESA HSS officer, alcohol is tolerated but without ex-cess. It is forbidden to be on the ESA Redu Centre premises under the influence of alcohol. If a person is liable to endanger his/her own life or the lives of others, he/she may be forbidden from driving a vehicle inside ESA Redu Centre. Entry and exit on/off ESA Redu Centre may be refused to any person under the influence of alcohol. In the hills of the Ardennes there is considerable precipitation with occasional (sometimes heavy) snowfall in winter. Winds are usually low and storms are rare.

→ CLIMATE

Don’t hesitate to visit the website of the Royal Insitute of Me-

teorology: www.meteo.be

→ GETTING TO

REDU

→ GETTING TO ESA REDU CENTRE

20

BY CARBY CARBY CARBY CAR ESA Redu Centre is about 4 km from the motorway E411motorway E411motorway E411motorway E411 between Brussels and Luxembourg. Leave the motorway at Transinne (Libin) - exit 24exit 24exit 24exit 24. Follow the signs Wellin / Dinant / Transinne (N40). You will see the hotel/restaurant La Barrière on your left at a crossroad. Continue straight over the crossroads, following the signs to Redu (N40). On your left, follow the sign Redu and enter the Redu village. From the centre of the village, follow the ESA signs. The station GPS coordinates are 50,001° N, 5,145° E. See map on pages 22-23.

BY PLANEBY PLANEBY PLANEBY PLANE The nearest airports are: • Zaventem (Brussels—130 km) • Luxembourg (110 km) • Charleroi (115 km) Under exceptional circumstances and upon request to Administrative Support (sabrina.guillaume@esa.int & cindy.leonard@esa.int), a pick up from /to the airport or the railway station can be organised.

If you come to Redu by car in winter, snow tires are recommended!

Rental cars are available at all airports. Reservation before arrival is recommen-ded. Booking a taxi can be very expen-sive due to the distance.

→ GETTING TO ESA REDU CENTRE

21

BY TRAINBY TRAINBY TRAINBY TRAIN The closest railway stations are: • Libramont: 25 km from Redu • Ciney: 45 km from Redu • Namur: 70 km from Redu • Bruxelles-Midi: 130 km from Redu • Charleville-Mézière (France) : 90 km from Redu Here are some possibilities: • Bruxelles-Midi—Libramont: about 2h15 by IC train • Bruxelles-Midi—Ciney: about 1h30 by IC train • Bruxelles-Midi—Namur: about 1h by IC train • Luxembourg—Libramont: about 50 minutes by IC train • Luxembourg—Ciney: about 1h40 by IC train

If you come to Redu by train, the only way to reach ESA Redu Centre from a railway station is to book a taxi.

Please check timetables on the Belgian railway website www.sncb.bewww.sncb.bewww.sncb.bewww.sncb.be

→ GETTING TO ESA REDU CENTRE

22

→ GETTING TO ESA REDU CENTRE

23

CONTACT

ESA Redu Centre

Rue de Daverdisse 1

6890 REDU

Belgium

+32 61 22 95 11

+32 61 22 95 44

www.esa.int

Copyright © 2011 European Space Agency