VÄLKOMNA PÅ RESAN TILL DET NYA TELIA !

Thanks to our friends @Tekniskamuseet and employees Instagram for helping out with some of the pics!

Thanks to our friends @Tekniskamuseet and employees Instagram for helping out with some of the pics!

VI HAR BARA BÖRJAT!

NY TEKNIK OCH NYA TJÄNSTER HAR FÖRÄNDRAT VÅR VARDAG

I EN VÄRLD DÄR ALLT ÄR GLOBALT OCH MÖJLIGHETERNA OÄNDLIGA

SKA VI VARA BÄST PÅ ENGAGERANDE OCH INKLUDERANDE KULTUR, NÄRHET TILL VÅRA KUNDER OCH ATT VISA VÄGEN FRAMÅT

KUNDBESATTHET

ORGANISATION OCH KULTUR

KOMMERSIELLT DRIV ACCELERERAD

TRANSFORMATION

FYRA PRIOS MED EN VIKTIG BÄRARE

DET HÄR ÄR TELIA SVERIGE

Luleå

Skellefteå

Umeå

Sundsvall

Gävle

Uppsala

Stockholm

Visby

Kalmar

Norrköping

Linköping

Växjö Malmö

Helsingborg

Jönköping

Göteborg

Borås

Örebro

Karlstad

Borlänge

TELIA SVERIGE • Antal anställda: 6015

(inkl Skanova & Cygate)

• Antal siter: 21

• Antal butiker: 88

• Omsättning: 3 700 MSEK

• #1 på mobil telefoni (37%)

• #1 på fast telefoni (57%)

• #1 på bredband (39%)

• #3 på TV (16%)

VÅR OPERATIVA MODELL

7

CEO

Hélène Barnekow

B2C

Jonas Hasselberg

B2B

Charlotta Rehman

B2O

Anders Tillander

CTS

Mats Lundbäck

Service Operations

Anna Rydergren

HR & Performance Excellence

Jannike Grüner

Business Control

Bo Sandström

Access Network Evolution

Ove Alm

Legal

Carl Knudsen

Communications

Roberta Alenius

Customer Experience

Ninoush Habashian

Marketing

Lars Axelsson

Strategy &Transformation

Freenasp Mobedjina

Assistent

Anna Kalf

TELIA SVERIGE

Anna Rydergren

Head of Service Operations

Malin Anglert

Consumer Services

Rosalie Glans

Workforce Management

t.f Annika Stålhandske

Delivery & Billing

Rickard Lundmark

Enterprise Services

Niklas Malmgren

Back Office

SERVICE OPERATIONS

SERVICE OPERATIONS; CONSUMER SERVICES

30/11/2016 10

Anette Bolander Tarma

Head of Operational Development

Cathrine Jonsson

Head of Sales

Janne Häkkinen

Head of Support

Emanuel Solli

Head of Online Contact Center

Elisabeth Crantz

Executive Assistant

Julia

Almqvist-Stensson

Customer Support

Open Fiber

Malin Anglert

Consumer Services

SERVICE OPERATIONS; Enterprise SERVICES

Rickard Lundmark

Head of Enterprise Services

Karin Ek

Service Excellence

Tobias Nyström

Managed operations

Marie Lönn

Professional Services

Thomas Blomqvist

Customer Service Management

Anders Lysén

Customer Service Operations

Lena Smårs

Assistant

Staffan Lilja

Senior Incident Manager

Jonas Sjöberg

Program Manager

Marcus Lindblad

Växjö Support Center

Anna Peterson

Enterprise Sales & Services

SERVICE OPERATIONS; Delivery & Billing

TF. Annika Stålhandske Head of Delivery & Billing

Anders B Larsson

Delivery &

Pratice Mgt

Randi Hellesöy

Customer

Project Mgt

Emelie Palmer

Contract Order Mgt

Pia Borg

Product Order Mgt

TF Deployment

Lars Ljungstrand TF

Billling

Cecilia Engblom

Management & Delivery SME

Alexander Vasililou

Assistant

Rozita Sehat

Deputy Director Delivery

12

Cecilia Uebel Blomgren

Migration Center

Rozita Sehat

Strategy & Business

Performance

End2End

en tvärfunktionell organisation med utgångspunkt från kundens helhetsuppleveLse

Head of

CX Development

Peter Götenstedt

Head of

CX design

Annelie Grinups

Head of CX B2C

Johanna Sahlman

Head of CX B2B

Anna Johansson

Head of CX B2O

Martin Nilsson

Customer

understanding

Strategy

Governance

Culture

Design thinking

13

Customer

understanding

Head of

Customer

Touch Point Dev

TBD

Design thinking

Head of

Customer

Academy

Christina Carlmark

Educate

Head of

Customer

Relation

Anna Span

Educate

Customer Journey

- Develop

- Repair

- Improve

Culture

Customer Touch Point

- Develop

- Repair

- Improve

Customer meeting

- Repair

- Improve Customer meeting

- Develop

- Repair

- Improve

Culture

CUSTOMER EXPERIENCE

11/30/2016 14

Anna Span

Head of Customer Relation

Cristina Carlmark

Head of Customer Academy

TBD

Head of Customer

Touch Point Dev

Anders Mejer

Product Ownershio

Magnus Rimbark

UX Design

Peter Götenstedt

Head of CX

Development

Shani Persson

Customer Obsession

Project manager

Anna Johansson

Head of CX B2B

Johanna Sahlman

Head of CX B2C

Martin Nilsson

Head of CX B2O

Annelie Grinups

Head of CX design

Ninoush Habashian

Head of CX

Start 5/12-16

CX DEVELOPMENT

11/30/2016 15

Peter Götenstedt

Head of CX

Development

CX Development

mgr

Viktor Wallgren

CX Development

mgr

Annika Knutsson

CX Development mgr

VACANT

CX Development

mgr

Lars Neckman

CX Development

mgr

Ida Backman

Channel

Customer Privacy

Assar Andersen

Customer Obsession

project Manager

Shani Persson

CX DESIGN

Service Designer Andreas

Svensson

Service Designer

Jenny Markstedt

Service Designer Camilla Eckerdal

Customer Journey

Implementation mgr

Petra Nylén

Customer Journey Implementation mgr

Katja Gyllenstedt

Service Designer

Karin Dodsworth

Customer Journey Implementation

mgr

VACANT

11/30/2016 16

Start 5/12-16

Annelie Grinups

Head of CX design

DMAIC

Jonas Sandberg

Head of Consumer

Jonas Hasselberg

Gustav Berghog Product&

Commercial

Linda Wetterborg

Segment Management

TBC Sales &

Distribution

Assistant

Erik Tallroth

Sweden Analytics

17

CONSUMER

17

Pär Bergquist

Online Sales & Service

Regina Donato-Dahlström

Halebop

Marketing

SOHO/SME

Camilla Johnsson

Business Design

TBD

Sales & Distribution

18

CONSUMER, SALES & DISTRIBUTION

18

Pär Bergquist

Sales & Service Online

Hans Carlsson

Head of Retail

Jonas Johansson

Head of Partner Channels

Oscar Wahlqvist

Sales Management

Jonas Drougge

Fiber Sales

Channel Development

TBD

Cathrine Jonsson

Consumer Services Frontline Sales

Gustav Berghog Product&

Commercial

Philip Wargowski

Fixed

Matylda Lövwal

Offering Managment

CONSUMER; PRODUCT & COMMERCIAL

19

Niklas Sjöstrand HW & Logistics

TBD

Mobilt

Max Rydal

Business Development Mgr

Tobias Winberg

Business Development Mgr

Head of Enterprise

Charlotta Rehman

Patrik Granström

SME/SoHo

Jennica Andersson

Enterprise Sales

Marek Rejmer Products & Solutions

Patrik Olsson

Cygate

Assistant

Rebecka Nilsson

Yvonne Djerf

Operational Excellence & Change

20

ENTERPRISE

t.f Annika Stålhandske

Delivery & Biling

Rickard Lundmark

Enterprise Services

20

Head of Operator

Anders Tillander

Linda Hernström

Telia Fiber Business

Håkan Pettersson

Operator

Business

Göran Zetterdahl

SNS

Frida Guth

Assistant

21

OPERATOR

21

Haval Van

Drumpt

Zitius

Mats Devert

SSAB

Niklas Tygård

M&A

CTS Mats Lundbäck

Security & Privacy Johan Anderson

Assistant Valentina Rudenok

Networks

Martin Pehrsson

Fixed Telephony & Datacom

Matilda Tidlund

Products & IT

Annika Rådeström

Service Assurance & Operations

Ingolf Larsson

Operational Excellence Göran Eriksson

COUNTRY tECHNOLOGY SWEDEN

Products & IT Annika Rådeström

Senior Advisor

Assistant

Architecture & Governance

TBD

Head of Digital Channels

Develop & Deliver

Product Systems

CTS PRODUCTS & IT

Channels & Sales

Billing

Delivery, Installation &

Service Assurance

Business Intelligence

Beatrice Elwing

Digital Development and Efficiency

Thomas Alm

Digital Channel Backend