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1
Hosted voice self-service for India
- connecting life with IT
2
agenda
Motivation factor
Prospective Segment
– Education– Agriculture– Stock (money) Exchange– Commodities Exchange– Utilities– Healthcare– Job– Real Estate
3
Motivation factor in India for voice self-service (IVR)
People needs – base for business opportunity
1028.7 millions population in India (as per 2001 census)
– 70% stays in rural area– 30% stays in approx 200 cities
Increasing Tele-density
– 384.79 million (December 2008)– Approx 10.66 million addition – every year
Rural and mid-urban India is a big opportunity
– MNCs are foraying into India's rural markets– Access to necessity information are the needs of the day– 3G network reached to rural area and emerging as a base
4
Education
Needs of self-service
Get exam results and marks
Get college details for admission
Get admission application status
Prospective customers
Govt. Universities
Business Schools
CBSE, ICSE
IGNOU
5
Agriculture
Needs of self-service
Get weather forecast
Season crop advice
Crop availability
Contact field officer
Prospective customers
State Govt. (dept of Agriculture)
6
Stock (money) Exchange
Needs of self-service
Get market price of stock
Buy and sell stocks
Get online tips for buy and sell
Request for Quote
Prospective Customer
National Stock Exchange (NSE)
Bombay Stock Exchange (BSE)
Stock Market Brokers like ShareKhan, etc
7
Commodities Exchange
Needs of self-service
Get market price of commodities
Get buy and sell location
Get buy and sell advice
Prospective Customer
Multi Commodities Exchange
APMC – Agriculture Marketing Board
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Utilities
Needs of self-service
Customer Surveys
Package tracking
Household Service Request
Prospective customers
Small Enterprises
Courier Agencies
Cooking GAS Agencies
9
Healthcare
Needs of self-service
Get availability of doctor for a new appointment
hospital address, room rent, medi-claim option details
Scheduled vaccination alert.
Proactive post-discharge patient follow-up
Telemedicine Prospective customers
Private hospitals
Govt. hospitals
Health Clinics
10
Job
Needs of self-service
Get new job availability
Apply for job by phone
Job Application status
Contact job consultants
Prospective customers
Job portals
Job Consultancy Agencies
Employment Board
11
Real Estate
Needs of self-service
Get availability and rate
Get builder details
Get consultant details
Prospective customers
Real Estate Agencies
Real Estate Builders
12
Thank you