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 VOIP and S IP Training con tents Duration 3 days  VoIP Tra ining Cont ent Overview of VoIP   Voice and data converg ence  Components of a VoIP system  Standards employed in current VoIP solutions  The role of Voice Processing  The speech encoding process  Sampling, Quantization, Coding, Framing  Silence suppression   Voice coding and co mpression standards   Adaptive encoding technique s  Coding fax signals   Voice codecs: G .711, G.722, G.721, G.723, G .726, G.723   Assessing voice quality  Mean Opinion Scores (MOS)  Detecting flaws in transmitted voice  Employing MOS ratings for codecs and real networks   Assessing Voice Quali ty  Measurable components   What to test and meas ure  P.800 / P.861 recommendations  PESQ Operating Voice over IP  The issues when operating Voice over IP  Delay, Talker overlap, Echo  Jitter, Packet loss  Out of Order Delivery  The role of Voice Processing and DSP  Real-time Transport Protocol (RTP)  The role of RTP  RTP header in detail  RTP payload types  Real-time Transport Control Protocol (RTCP) Conclusions Introduction to Voice over IP signalling  Overview of signalling in PSTN networks  Overview of private network signalling

VOIP and SIP Training Contents

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 VOIP and SIP Training contents

Duration 3 days

 VoIP Training Content

Overview of VoIP

   Voice and data convergence  Components of a VoIP system  Standards employed in current VoIP solutions  The role of Voice Processing  The speech encoding process  Sampling, Quantization, Coding, Framing  Silence suppression   Voice coding and compression standards

   Adaptive encoding techniques  Coding fax signals   Voice codecs: G.711, G.722, G.721, G.723, G.726, G.723   Assessing voice quality  Mean Opinion Scores (MOS)  Detecting flaws in transmitted voice  Employing MOS ratings for codecs and real networks   Assessing Voice Quality  Measurable components   What to test and measure  P.800 / P.861 recommendations  PESQ

Operating Voice over IP

  The issues when operating Voice over IP  Delay, Talker overlap, Echo  Jitter, Packet loss  Out of Order Delivery  The role of Voice Processing and DSP  Real-time Transport Protocol (RTP)  The role of RTP  RTP header in detail

  RTP payload types  Real-time Transport Control Protocol (RTCP)  Conclusions

Introduction to Voice over IP signalling

  Overview of signalling in PSTN networks  Overview of private network signalling

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  The major architectures and standards for Voice over IP  ITU H.323  IETF SIP  MGCP and Megaco/H.248  Cisco SCCP (Skinny)  VOIP in the enterprise  VOIP in PSTN Emulation Service (PES)

ITU / IETF Megaco / H.248

  MGCP and Megaco  The Media Gateway Reference Architecture  End-to-End call setup  IETF Megaco  Megaco Terminations and Contexts  Megaco Commands  Megaco Packages

  Megaco IP phone Media Gateway

Overview of IP QoS

  Classifying IP traffic  Review of the IPv4 Datagram format  IPv4 Service (TOS) field  Precedence bits  DTR(C) bits  Characteristics of RTP media flows  Classifying packets in IPv6 networks

  The need for QoS  IP Differentiated Services (Diff-Serv)  Queuing and Scheduling mechanisms  First-In First-Out (FIFO), Strict priority scheduling, Fair Queuing, Weighted-Fair Queuing

(WFQ), Class-Based Queuing, Hierarchical Class Based Queuing (CBQ)  Coping with packet loss  Controlling admission  Employing Random Early Detection

  Employing traffic shaping  IEEE 802.1p/Q  Operating IP over ATM networks  Overview of MPLS

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SIP Training Contents

Module 1 SIP Overview

Introduction

  SIP design requirements  The development of SIP

  SIP and VOIP  SIP Vs. H.323 and H.248/MEGACO  What SIP doeso  SIP and Next Generation Networks, NGNo  SIP and mobility

  Why we would deploy SIP

  The role of SIP within:o  Mobileo  Provider VOIPo  NGN solutionso  Unified Communicationso  Multimediao  SIP based contact centres and using SIP for contact centre hostingo  SIP Trunkingo  Mini case studies

SIP Architecture and Components

  SIP User Agents  SIP Registrar  SIP Proxies  SIP Location server  SIP Redirect Server  SIP Back to Back User Agent (B2BUA)  SIP PBX

Module 2 Overview of SIP Operation

The SIP User Agent client and server

  The SIP URI  SIP Methods and Responses  SIP message exchangeo  SIP Messages involved setting up a simple SIP callo  INVITE methodo  100 Tryingo  180 Ringing

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o  200 OKo   ACKo  BYE method

  Overview of other widely used SIP messageso  SUBSCRIBEo  OPTIONSo  NOTIFYo  REINVITEo  PUBLISHo  INFOo  PRACK

SDP Description and Role

  Role of SDP  Structure of SDP  SDP operation

SIP Registration and Location Servers

  Role of the SIP Registration Server

  SIP Registration Method  SIP Registration/location to provide roaming/mobility

SIP Proxy

  SIP Stateful Proxy  SIP Call Stateful Proxy  SIP Stateless Proxy  SIP Stateful/stateless proxies

SIP URI and DNS

  Mapping E.164 dialled digits to SIP using DNS/ENUM  SIP and ENUM

The SIP Redirect Server

  SIP REDIRECT methods  Using redirection to route calls  Using redirection to implement mobility  SIP redirection, proxies, registrars, and location services to provide mobility and roaming

Problems of SIP NAT Traversal

  Common solutions to SIP NAT Traversal

  Simple Traversal of UDP through NAT's, STUN

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  Traversal using Relay NAT, TURN  Universal Plug and Play, UPnP  Tunnelling/VPN  Session Border Controller, SBC

SIP In the Cloud

  SIP Gateways  SIP integration with the PSTN/ISDN  SIPI and SS7 ISUP  SIP and H.248/Megaco  SIP and H.225/H245/H.323  SIP and MPLS/QOS  SIP Trunking  Hosted SIP PBX  Hosted SIP Conferencing  Hosted SIP based contact centre

Potential threats to SIP

  Registration Hijacking

  Impersonating a Server  Tampering with Message Bodies  Tearing Down Sessions  Denial of Service and Amplification

Securing SIP

  Transport and Network Layer Security  SIPS URI Scheme  SIP Method Authentication  Registration  Interdomain Requests  Peer-to-Peer Requests  DoS Protection  HTTP Digest  S/MIME  TLS

Module 3 SIP Solutions and Capacity Planning

Design considerations when deploying SIP solutions

  Feature requirementso  Matching customer requirement to cloud offeringo  Identifying the Customer Premises Equipment (CPE) requirementso  Server implementation

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  Security and resilience of SIP servers  Security to the Cloud  Interconnection and communication with other severs such as DNS, and

RADIUS/DIAMETER

Connecting to the Cloud

  SIP based VOIP Key Performance Indicators (KPI’s)   Sizing VOIP voice channel capacity  Impact of VOIP on data applications  Translating Erlangs and Grade of Service (GOS) into VOIP channel capacity  Impact of VOIP QOS on Grade of Service, GOS  Concept of Connection Admissions Control, CAC/VCAC  SIP and QOSo  Possible QOS signalling within SIPo  Enforcing the GOS from the SIP servers

  Determining the bandwidth requirements for SIP signalling