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VoIP At Princeton University
Dave WirthManager of Operations
OIT NetworkingTelephonydwirthprincetonedu
258-6626
Lunch and Learn 10282009
Agenda
Introduction ndash BackgroundVoIP amp SIPHow we are Implementing Now New Implementations PlannedFuture PossibilitiesSummary
2
Background
VoIP Pilot for last 7 Years 701 Carnegie Center
3
OCTELVoicemailSystem
MeridianCS-2100XA-CoreHybrid
701 Carnegie Center ndash VoIP SIP Lines
755 Alexander Rd
22 Chambers St
MeridianSL-100RemoteSwitch
Forrestal Center
Frist Campus Center
VerizonPAETEC
PA
PAETECNYC
Meridian CS-1000Remote Switch
194 Nassau St
693 Alexander Rd
Meridian CS-1000Remote Switch
Meridian CS-1000Remote Switch
Meridian CS-1000Remote Switch
4
What VoIP is NOT
Some MythsVoIP Calls are FreeVoIP lines can survive electrical blackouts Dial-up Internet is sufficient VoIP is Voice over the Internet
5
What IS VoIP
A combination of hardware and software using IP standards to transmit voice across an IP-based packet networkSkype uses P2P not a true VoIP CS model
6
What is SIP
Session Initiated ProtocolDesigned around internet http
7
VoIP Versus SIP
VoIP SIP
Properties Complex designDifficult to updateBased on ISDN
ModularEasy to UpdateInternet friendly
Standards Minimal feature set No real end-device feature standard
IndustryAcceptance
EstablishMost phones are
proprietary
Rapid industry momentumGrowing interest in SIP
Phones and soft clients8
VoIP Versus SIP
VoIP SIP
Architecture TerminalGatewayGatekeeper
Servers
Scalability It was not inherently designed for wide area addressing though zones were added to handle that problem
SIP inherently supports wide area addressing
9
SIP URI DialingOne of the benefits of SIP is the ability to use one address for voice e-mail IM etc (Uniform Resource Identifier)
1010
Traditional versus VoIPPowerReliabilityEquipment5 9sTelephonesAlarms fax 911
of featuresCall a number versus call a personCost flexibility and better richer ways of communicating
11
Advantages of an IP Phone System
ApplicationsAbility to combine multiple information (data voice image)
Disaster Recovery CapabilitiesNetwork UtilizationsSoft phonesAgnostic - SIP
12
Disadvantages an IP Phone System
Network Equipment ReplacementE911Price of handsetsIf on data network when network fails so does voiceNew voice quality issues
EchoJitterLatency
13
Disadvantages an IP Phone System
Security IssuesVoice path vulnerability when on LAN Denial of Service attacks Computer Viruses Password protection Spoofing SIP Attacks
14
Why We Upgraded
The driving force behind the changeOpportunity
A new designated high-tech building
NeedTo still have the ldquoUniversityrdquo experience
15
The Opportunity
New building 3 miles from campusDesignated high-tech to house IT First time IT group will be in one areaTime to upgrade telephone system
16
A need to feel connected away from officeUniversity Experience
One University numberIndividual and group communication capabilitiesEasy to useCommon experience over any handset ndash ideally
The Need
17
How We are Implementing Now
18
Installation Challenges
New Systems Policy Items
19
Multiple New Systems
TMS UpgradeNew Provisioning SystemNew Session Border ControlNew Security PoliciesNew DHCP procedures
20
Policy Decision Items
How to handle E911 Mobile 911How long do provide power for IP phonesWhat phones do we useBest way to train end users
21
WOW Factors
Everyone gets CallerIDClick-to-CallPhone logs
22
Simplified Call Handling
Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs
Click to return call
Caller ID with Name
Call Control Window
23
New Implementations Planned
24
More WOWs
Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls
25
Secure Meet Me Audio Conferencing
Easy to useJust dial-in anytimeManage your own preferencesChairperson controls
Always availableConvenient
SIP VoIP and PSTN accessFrom anywhere anytime
Letrsquos meet on my
bridge in 30 minutes
26
Secure Meet Me Audio Conferencing
Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code
Users manage their own chairperson passcodeExtra optional per conference password
Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)
Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address
27
Google Voice - Supported
Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing
One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile
Available with Soft Phone28
Google Voice - Only
Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls
29
Personal AgentManage
Personal informationPersonal address bookMeet Me settingsFind me follow me
Enabling personal management ndash when how whom
bull Viewbull Call logsbull PersonalGlobal address
booksbull Service package
30
Find Me Follow MeFor Calls and IM
Select route criteriaCaller ID range of numbers groups presence state time of dayday of week
Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail
Apply exceptionsSave and activate routes
31
What May Be in the Future
Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo
32
What is Fixed Mobile Convergence
33
34
IT Group ndash TodayCharacteristics
Split time between main campus and office located off-campusHighly mobile worker
Reachable only at assigned office number
35
IT and Support Solution
Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible
36
University Benefits
Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
Agenda
Introduction ndash BackgroundVoIP amp SIPHow we are Implementing Now New Implementations PlannedFuture PossibilitiesSummary
2
Background
VoIP Pilot for last 7 Years 701 Carnegie Center
3
OCTELVoicemailSystem
MeridianCS-2100XA-CoreHybrid
701 Carnegie Center ndash VoIP SIP Lines
755 Alexander Rd
22 Chambers St
MeridianSL-100RemoteSwitch
Forrestal Center
Frist Campus Center
VerizonPAETEC
PA
PAETECNYC
Meridian CS-1000Remote Switch
194 Nassau St
693 Alexander Rd
Meridian CS-1000Remote Switch
Meridian CS-1000Remote Switch
Meridian CS-1000Remote Switch
4
What VoIP is NOT
Some MythsVoIP Calls are FreeVoIP lines can survive electrical blackouts Dial-up Internet is sufficient VoIP is Voice over the Internet
5
What IS VoIP
A combination of hardware and software using IP standards to transmit voice across an IP-based packet networkSkype uses P2P not a true VoIP CS model
6
What is SIP
Session Initiated ProtocolDesigned around internet http
7
VoIP Versus SIP
VoIP SIP
Properties Complex designDifficult to updateBased on ISDN
ModularEasy to UpdateInternet friendly
Standards Minimal feature set No real end-device feature standard
IndustryAcceptance
EstablishMost phones are
proprietary
Rapid industry momentumGrowing interest in SIP
Phones and soft clients8
VoIP Versus SIP
VoIP SIP
Architecture TerminalGatewayGatekeeper
Servers
Scalability It was not inherently designed for wide area addressing though zones were added to handle that problem
SIP inherently supports wide area addressing
9
SIP URI DialingOne of the benefits of SIP is the ability to use one address for voice e-mail IM etc (Uniform Resource Identifier)
1010
Traditional versus VoIPPowerReliabilityEquipment5 9sTelephonesAlarms fax 911
of featuresCall a number versus call a personCost flexibility and better richer ways of communicating
11
Advantages of an IP Phone System
ApplicationsAbility to combine multiple information (data voice image)
Disaster Recovery CapabilitiesNetwork UtilizationsSoft phonesAgnostic - SIP
12
Disadvantages an IP Phone System
Network Equipment ReplacementE911Price of handsetsIf on data network when network fails so does voiceNew voice quality issues
EchoJitterLatency
13
Disadvantages an IP Phone System
Security IssuesVoice path vulnerability when on LAN Denial of Service attacks Computer Viruses Password protection Spoofing SIP Attacks
14
Why We Upgraded
The driving force behind the changeOpportunity
A new designated high-tech building
NeedTo still have the ldquoUniversityrdquo experience
15
The Opportunity
New building 3 miles from campusDesignated high-tech to house IT First time IT group will be in one areaTime to upgrade telephone system
16
A need to feel connected away from officeUniversity Experience
One University numberIndividual and group communication capabilitiesEasy to useCommon experience over any handset ndash ideally
The Need
17
How We are Implementing Now
18
Installation Challenges
New Systems Policy Items
19
Multiple New Systems
TMS UpgradeNew Provisioning SystemNew Session Border ControlNew Security PoliciesNew DHCP procedures
20
Policy Decision Items
How to handle E911 Mobile 911How long do provide power for IP phonesWhat phones do we useBest way to train end users
21
WOW Factors
Everyone gets CallerIDClick-to-CallPhone logs
22
Simplified Call Handling
Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs
Click to return call
Caller ID with Name
Call Control Window
23
New Implementations Planned
24
More WOWs
Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls
25
Secure Meet Me Audio Conferencing
Easy to useJust dial-in anytimeManage your own preferencesChairperson controls
Always availableConvenient
SIP VoIP and PSTN accessFrom anywhere anytime
Letrsquos meet on my
bridge in 30 minutes
26
Secure Meet Me Audio Conferencing
Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code
Users manage their own chairperson passcodeExtra optional per conference password
Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)
Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address
27
Google Voice - Supported
Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing
One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile
Available with Soft Phone28
Google Voice - Only
Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls
29
Personal AgentManage
Personal informationPersonal address bookMeet Me settingsFind me follow me
Enabling personal management ndash when how whom
bull Viewbull Call logsbull PersonalGlobal address
booksbull Service package
30
Find Me Follow MeFor Calls and IM
Select route criteriaCaller ID range of numbers groups presence state time of dayday of week
Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail
Apply exceptionsSave and activate routes
31
What May Be in the Future
Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo
32
What is Fixed Mobile Convergence
33
34
IT Group ndash TodayCharacteristics
Split time between main campus and office located off-campusHighly mobile worker
Reachable only at assigned office number
35
IT and Support Solution
Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible
36
University Benefits
Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
Background
VoIP Pilot for last 7 Years 701 Carnegie Center
3
OCTELVoicemailSystem
MeridianCS-2100XA-CoreHybrid
701 Carnegie Center ndash VoIP SIP Lines
755 Alexander Rd
22 Chambers St
MeridianSL-100RemoteSwitch
Forrestal Center
Frist Campus Center
VerizonPAETEC
PA
PAETECNYC
Meridian CS-1000Remote Switch
194 Nassau St
693 Alexander Rd
Meridian CS-1000Remote Switch
Meridian CS-1000Remote Switch
Meridian CS-1000Remote Switch
4
What VoIP is NOT
Some MythsVoIP Calls are FreeVoIP lines can survive electrical blackouts Dial-up Internet is sufficient VoIP is Voice over the Internet
5
What IS VoIP
A combination of hardware and software using IP standards to transmit voice across an IP-based packet networkSkype uses P2P not a true VoIP CS model
6
What is SIP
Session Initiated ProtocolDesigned around internet http
7
VoIP Versus SIP
VoIP SIP
Properties Complex designDifficult to updateBased on ISDN
ModularEasy to UpdateInternet friendly
Standards Minimal feature set No real end-device feature standard
IndustryAcceptance
EstablishMost phones are
proprietary
Rapid industry momentumGrowing interest in SIP
Phones and soft clients8
VoIP Versus SIP
VoIP SIP
Architecture TerminalGatewayGatekeeper
Servers
Scalability It was not inherently designed for wide area addressing though zones were added to handle that problem
SIP inherently supports wide area addressing
9
SIP URI DialingOne of the benefits of SIP is the ability to use one address for voice e-mail IM etc (Uniform Resource Identifier)
1010
Traditional versus VoIPPowerReliabilityEquipment5 9sTelephonesAlarms fax 911
of featuresCall a number versus call a personCost flexibility and better richer ways of communicating
11
Advantages of an IP Phone System
ApplicationsAbility to combine multiple information (data voice image)
Disaster Recovery CapabilitiesNetwork UtilizationsSoft phonesAgnostic - SIP
12
Disadvantages an IP Phone System
Network Equipment ReplacementE911Price of handsetsIf on data network when network fails so does voiceNew voice quality issues
EchoJitterLatency
13
Disadvantages an IP Phone System
Security IssuesVoice path vulnerability when on LAN Denial of Service attacks Computer Viruses Password protection Spoofing SIP Attacks
14
Why We Upgraded
The driving force behind the changeOpportunity
A new designated high-tech building
NeedTo still have the ldquoUniversityrdquo experience
15
The Opportunity
New building 3 miles from campusDesignated high-tech to house IT First time IT group will be in one areaTime to upgrade telephone system
16
A need to feel connected away from officeUniversity Experience
One University numberIndividual and group communication capabilitiesEasy to useCommon experience over any handset ndash ideally
The Need
17
How We are Implementing Now
18
Installation Challenges
New Systems Policy Items
19
Multiple New Systems
TMS UpgradeNew Provisioning SystemNew Session Border ControlNew Security PoliciesNew DHCP procedures
20
Policy Decision Items
How to handle E911 Mobile 911How long do provide power for IP phonesWhat phones do we useBest way to train end users
21
WOW Factors
Everyone gets CallerIDClick-to-CallPhone logs
22
Simplified Call Handling
Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs
Click to return call
Caller ID with Name
Call Control Window
23
New Implementations Planned
24
More WOWs
Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls
25
Secure Meet Me Audio Conferencing
Easy to useJust dial-in anytimeManage your own preferencesChairperson controls
Always availableConvenient
SIP VoIP and PSTN accessFrom anywhere anytime
Letrsquos meet on my
bridge in 30 minutes
26
Secure Meet Me Audio Conferencing
Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code
Users manage their own chairperson passcodeExtra optional per conference password
Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)
Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address
27
Google Voice - Supported
Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing
One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile
Available with Soft Phone28
Google Voice - Only
Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls
29
Personal AgentManage
Personal informationPersonal address bookMeet Me settingsFind me follow me
Enabling personal management ndash when how whom
bull Viewbull Call logsbull PersonalGlobal address
booksbull Service package
30
Find Me Follow MeFor Calls and IM
Select route criteriaCaller ID range of numbers groups presence state time of dayday of week
Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail
Apply exceptionsSave and activate routes
31
What May Be in the Future
Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo
32
What is Fixed Mobile Convergence
33
34
IT Group ndash TodayCharacteristics
Split time between main campus and office located off-campusHighly mobile worker
Reachable only at assigned office number
35
IT and Support Solution
Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible
36
University Benefits
Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
OCTELVoicemailSystem
MeridianCS-2100XA-CoreHybrid
701 Carnegie Center ndash VoIP SIP Lines
755 Alexander Rd
22 Chambers St
MeridianSL-100RemoteSwitch
Forrestal Center
Frist Campus Center
VerizonPAETEC
PA
PAETECNYC
Meridian CS-1000Remote Switch
194 Nassau St
693 Alexander Rd
Meridian CS-1000Remote Switch
Meridian CS-1000Remote Switch
Meridian CS-1000Remote Switch
4
What VoIP is NOT
Some MythsVoIP Calls are FreeVoIP lines can survive electrical blackouts Dial-up Internet is sufficient VoIP is Voice over the Internet
5
What IS VoIP
A combination of hardware and software using IP standards to transmit voice across an IP-based packet networkSkype uses P2P not a true VoIP CS model
6
What is SIP
Session Initiated ProtocolDesigned around internet http
7
VoIP Versus SIP
VoIP SIP
Properties Complex designDifficult to updateBased on ISDN
ModularEasy to UpdateInternet friendly
Standards Minimal feature set No real end-device feature standard
IndustryAcceptance
EstablishMost phones are
proprietary
Rapid industry momentumGrowing interest in SIP
Phones and soft clients8
VoIP Versus SIP
VoIP SIP
Architecture TerminalGatewayGatekeeper
Servers
Scalability It was not inherently designed for wide area addressing though zones were added to handle that problem
SIP inherently supports wide area addressing
9
SIP URI DialingOne of the benefits of SIP is the ability to use one address for voice e-mail IM etc (Uniform Resource Identifier)
1010
Traditional versus VoIPPowerReliabilityEquipment5 9sTelephonesAlarms fax 911
of featuresCall a number versus call a personCost flexibility and better richer ways of communicating
11
Advantages of an IP Phone System
ApplicationsAbility to combine multiple information (data voice image)
Disaster Recovery CapabilitiesNetwork UtilizationsSoft phonesAgnostic - SIP
12
Disadvantages an IP Phone System
Network Equipment ReplacementE911Price of handsetsIf on data network when network fails so does voiceNew voice quality issues
EchoJitterLatency
13
Disadvantages an IP Phone System
Security IssuesVoice path vulnerability when on LAN Denial of Service attacks Computer Viruses Password protection Spoofing SIP Attacks
14
Why We Upgraded
The driving force behind the changeOpportunity
A new designated high-tech building
NeedTo still have the ldquoUniversityrdquo experience
15
The Opportunity
New building 3 miles from campusDesignated high-tech to house IT First time IT group will be in one areaTime to upgrade telephone system
16
A need to feel connected away from officeUniversity Experience
One University numberIndividual and group communication capabilitiesEasy to useCommon experience over any handset ndash ideally
The Need
17
How We are Implementing Now
18
Installation Challenges
New Systems Policy Items
19
Multiple New Systems
TMS UpgradeNew Provisioning SystemNew Session Border ControlNew Security PoliciesNew DHCP procedures
20
Policy Decision Items
How to handle E911 Mobile 911How long do provide power for IP phonesWhat phones do we useBest way to train end users
21
WOW Factors
Everyone gets CallerIDClick-to-CallPhone logs
22
Simplified Call Handling
Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs
Click to return call
Caller ID with Name
Call Control Window
23
New Implementations Planned
24
More WOWs
Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls
25
Secure Meet Me Audio Conferencing
Easy to useJust dial-in anytimeManage your own preferencesChairperson controls
Always availableConvenient
SIP VoIP and PSTN accessFrom anywhere anytime
Letrsquos meet on my
bridge in 30 minutes
26
Secure Meet Me Audio Conferencing
Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code
Users manage their own chairperson passcodeExtra optional per conference password
Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)
Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address
27
Google Voice - Supported
Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing
One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile
Available with Soft Phone28
Google Voice - Only
Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls
29
Personal AgentManage
Personal informationPersonal address bookMeet Me settingsFind me follow me
Enabling personal management ndash when how whom
bull Viewbull Call logsbull PersonalGlobal address
booksbull Service package
30
Find Me Follow MeFor Calls and IM
Select route criteriaCaller ID range of numbers groups presence state time of dayday of week
Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail
Apply exceptionsSave and activate routes
31
What May Be in the Future
Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo
32
What is Fixed Mobile Convergence
33
34
IT Group ndash TodayCharacteristics
Split time between main campus and office located off-campusHighly mobile worker
Reachable only at assigned office number
35
IT and Support Solution
Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible
36
University Benefits
Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
What VoIP is NOT
Some MythsVoIP Calls are FreeVoIP lines can survive electrical blackouts Dial-up Internet is sufficient VoIP is Voice over the Internet
5
What IS VoIP
A combination of hardware and software using IP standards to transmit voice across an IP-based packet networkSkype uses P2P not a true VoIP CS model
6
What is SIP
Session Initiated ProtocolDesigned around internet http
7
VoIP Versus SIP
VoIP SIP
Properties Complex designDifficult to updateBased on ISDN
ModularEasy to UpdateInternet friendly
Standards Minimal feature set No real end-device feature standard
IndustryAcceptance
EstablishMost phones are
proprietary
Rapid industry momentumGrowing interest in SIP
Phones and soft clients8
VoIP Versus SIP
VoIP SIP
Architecture TerminalGatewayGatekeeper
Servers
Scalability It was not inherently designed for wide area addressing though zones were added to handle that problem
SIP inherently supports wide area addressing
9
SIP URI DialingOne of the benefits of SIP is the ability to use one address for voice e-mail IM etc (Uniform Resource Identifier)
1010
Traditional versus VoIPPowerReliabilityEquipment5 9sTelephonesAlarms fax 911
of featuresCall a number versus call a personCost flexibility and better richer ways of communicating
11
Advantages of an IP Phone System
ApplicationsAbility to combine multiple information (data voice image)
Disaster Recovery CapabilitiesNetwork UtilizationsSoft phonesAgnostic - SIP
12
Disadvantages an IP Phone System
Network Equipment ReplacementE911Price of handsetsIf on data network when network fails so does voiceNew voice quality issues
EchoJitterLatency
13
Disadvantages an IP Phone System
Security IssuesVoice path vulnerability when on LAN Denial of Service attacks Computer Viruses Password protection Spoofing SIP Attacks
14
Why We Upgraded
The driving force behind the changeOpportunity
A new designated high-tech building
NeedTo still have the ldquoUniversityrdquo experience
15
The Opportunity
New building 3 miles from campusDesignated high-tech to house IT First time IT group will be in one areaTime to upgrade telephone system
16
A need to feel connected away from officeUniversity Experience
One University numberIndividual and group communication capabilitiesEasy to useCommon experience over any handset ndash ideally
The Need
17
How We are Implementing Now
18
Installation Challenges
New Systems Policy Items
19
Multiple New Systems
TMS UpgradeNew Provisioning SystemNew Session Border ControlNew Security PoliciesNew DHCP procedures
20
Policy Decision Items
How to handle E911 Mobile 911How long do provide power for IP phonesWhat phones do we useBest way to train end users
21
WOW Factors
Everyone gets CallerIDClick-to-CallPhone logs
22
Simplified Call Handling
Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs
Click to return call
Caller ID with Name
Call Control Window
23
New Implementations Planned
24
More WOWs
Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls
25
Secure Meet Me Audio Conferencing
Easy to useJust dial-in anytimeManage your own preferencesChairperson controls
Always availableConvenient
SIP VoIP and PSTN accessFrom anywhere anytime
Letrsquos meet on my
bridge in 30 minutes
26
Secure Meet Me Audio Conferencing
Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code
Users manage their own chairperson passcodeExtra optional per conference password
Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)
Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address
27
Google Voice - Supported
Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing
One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile
Available with Soft Phone28
Google Voice - Only
Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls
29
Personal AgentManage
Personal informationPersonal address bookMeet Me settingsFind me follow me
Enabling personal management ndash when how whom
bull Viewbull Call logsbull PersonalGlobal address
booksbull Service package
30
Find Me Follow MeFor Calls and IM
Select route criteriaCaller ID range of numbers groups presence state time of dayday of week
Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail
Apply exceptionsSave and activate routes
31
What May Be in the Future
Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo
32
What is Fixed Mobile Convergence
33
34
IT Group ndash TodayCharacteristics
Split time between main campus and office located off-campusHighly mobile worker
Reachable only at assigned office number
35
IT and Support Solution
Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible
36
University Benefits
Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
What IS VoIP
A combination of hardware and software using IP standards to transmit voice across an IP-based packet networkSkype uses P2P not a true VoIP CS model
6
What is SIP
Session Initiated ProtocolDesigned around internet http
7
VoIP Versus SIP
VoIP SIP
Properties Complex designDifficult to updateBased on ISDN
ModularEasy to UpdateInternet friendly
Standards Minimal feature set No real end-device feature standard
IndustryAcceptance
EstablishMost phones are
proprietary
Rapid industry momentumGrowing interest in SIP
Phones and soft clients8
VoIP Versus SIP
VoIP SIP
Architecture TerminalGatewayGatekeeper
Servers
Scalability It was not inherently designed for wide area addressing though zones were added to handle that problem
SIP inherently supports wide area addressing
9
SIP URI DialingOne of the benefits of SIP is the ability to use one address for voice e-mail IM etc (Uniform Resource Identifier)
1010
Traditional versus VoIPPowerReliabilityEquipment5 9sTelephonesAlarms fax 911
of featuresCall a number versus call a personCost flexibility and better richer ways of communicating
11
Advantages of an IP Phone System
ApplicationsAbility to combine multiple information (data voice image)
Disaster Recovery CapabilitiesNetwork UtilizationsSoft phonesAgnostic - SIP
12
Disadvantages an IP Phone System
Network Equipment ReplacementE911Price of handsetsIf on data network when network fails so does voiceNew voice quality issues
EchoJitterLatency
13
Disadvantages an IP Phone System
Security IssuesVoice path vulnerability when on LAN Denial of Service attacks Computer Viruses Password protection Spoofing SIP Attacks
14
Why We Upgraded
The driving force behind the changeOpportunity
A new designated high-tech building
NeedTo still have the ldquoUniversityrdquo experience
15
The Opportunity
New building 3 miles from campusDesignated high-tech to house IT First time IT group will be in one areaTime to upgrade telephone system
16
A need to feel connected away from officeUniversity Experience
One University numberIndividual and group communication capabilitiesEasy to useCommon experience over any handset ndash ideally
The Need
17
How We are Implementing Now
18
Installation Challenges
New Systems Policy Items
19
Multiple New Systems
TMS UpgradeNew Provisioning SystemNew Session Border ControlNew Security PoliciesNew DHCP procedures
20
Policy Decision Items
How to handle E911 Mobile 911How long do provide power for IP phonesWhat phones do we useBest way to train end users
21
WOW Factors
Everyone gets CallerIDClick-to-CallPhone logs
22
Simplified Call Handling
Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs
Click to return call
Caller ID with Name
Call Control Window
23
New Implementations Planned
24
More WOWs
Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls
25
Secure Meet Me Audio Conferencing
Easy to useJust dial-in anytimeManage your own preferencesChairperson controls
Always availableConvenient
SIP VoIP and PSTN accessFrom anywhere anytime
Letrsquos meet on my
bridge in 30 minutes
26
Secure Meet Me Audio Conferencing
Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code
Users manage their own chairperson passcodeExtra optional per conference password
Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)
Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address
27
Google Voice - Supported
Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing
One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile
Available with Soft Phone28
Google Voice - Only
Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls
29
Personal AgentManage
Personal informationPersonal address bookMeet Me settingsFind me follow me
Enabling personal management ndash when how whom
bull Viewbull Call logsbull PersonalGlobal address
booksbull Service package
30
Find Me Follow MeFor Calls and IM
Select route criteriaCaller ID range of numbers groups presence state time of dayday of week
Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail
Apply exceptionsSave and activate routes
31
What May Be in the Future
Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo
32
What is Fixed Mobile Convergence
33
34
IT Group ndash TodayCharacteristics
Split time between main campus and office located off-campusHighly mobile worker
Reachable only at assigned office number
35
IT and Support Solution
Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible
36
University Benefits
Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
What is SIP
Session Initiated ProtocolDesigned around internet http
7
VoIP Versus SIP
VoIP SIP
Properties Complex designDifficult to updateBased on ISDN
ModularEasy to UpdateInternet friendly
Standards Minimal feature set No real end-device feature standard
IndustryAcceptance
EstablishMost phones are
proprietary
Rapid industry momentumGrowing interest in SIP
Phones and soft clients8
VoIP Versus SIP
VoIP SIP
Architecture TerminalGatewayGatekeeper
Servers
Scalability It was not inherently designed for wide area addressing though zones were added to handle that problem
SIP inherently supports wide area addressing
9
SIP URI DialingOne of the benefits of SIP is the ability to use one address for voice e-mail IM etc (Uniform Resource Identifier)
1010
Traditional versus VoIPPowerReliabilityEquipment5 9sTelephonesAlarms fax 911
of featuresCall a number versus call a personCost flexibility and better richer ways of communicating
11
Advantages of an IP Phone System
ApplicationsAbility to combine multiple information (data voice image)
Disaster Recovery CapabilitiesNetwork UtilizationsSoft phonesAgnostic - SIP
12
Disadvantages an IP Phone System
Network Equipment ReplacementE911Price of handsetsIf on data network when network fails so does voiceNew voice quality issues
EchoJitterLatency
13
Disadvantages an IP Phone System
Security IssuesVoice path vulnerability when on LAN Denial of Service attacks Computer Viruses Password protection Spoofing SIP Attacks
14
Why We Upgraded
The driving force behind the changeOpportunity
A new designated high-tech building
NeedTo still have the ldquoUniversityrdquo experience
15
The Opportunity
New building 3 miles from campusDesignated high-tech to house IT First time IT group will be in one areaTime to upgrade telephone system
16
A need to feel connected away from officeUniversity Experience
One University numberIndividual and group communication capabilitiesEasy to useCommon experience over any handset ndash ideally
The Need
17
How We are Implementing Now
18
Installation Challenges
New Systems Policy Items
19
Multiple New Systems
TMS UpgradeNew Provisioning SystemNew Session Border ControlNew Security PoliciesNew DHCP procedures
20
Policy Decision Items
How to handle E911 Mobile 911How long do provide power for IP phonesWhat phones do we useBest way to train end users
21
WOW Factors
Everyone gets CallerIDClick-to-CallPhone logs
22
Simplified Call Handling
Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs
Click to return call
Caller ID with Name
Call Control Window
23
New Implementations Planned
24
More WOWs
Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls
25
Secure Meet Me Audio Conferencing
Easy to useJust dial-in anytimeManage your own preferencesChairperson controls
Always availableConvenient
SIP VoIP and PSTN accessFrom anywhere anytime
Letrsquos meet on my
bridge in 30 minutes
26
Secure Meet Me Audio Conferencing
Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code
Users manage their own chairperson passcodeExtra optional per conference password
Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)
Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address
27
Google Voice - Supported
Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing
One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile
Available with Soft Phone28
Google Voice - Only
Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls
29
Personal AgentManage
Personal informationPersonal address bookMeet Me settingsFind me follow me
Enabling personal management ndash when how whom
bull Viewbull Call logsbull PersonalGlobal address
booksbull Service package
30
Find Me Follow MeFor Calls and IM
Select route criteriaCaller ID range of numbers groups presence state time of dayday of week
Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail
Apply exceptionsSave and activate routes
31
What May Be in the Future
Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo
32
What is Fixed Mobile Convergence
33
34
IT Group ndash TodayCharacteristics
Split time between main campus and office located off-campusHighly mobile worker
Reachable only at assigned office number
35
IT and Support Solution
Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible
36
University Benefits
Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
VoIP Versus SIP
VoIP SIP
Properties Complex designDifficult to updateBased on ISDN
ModularEasy to UpdateInternet friendly
Standards Minimal feature set No real end-device feature standard
IndustryAcceptance
EstablishMost phones are
proprietary
Rapid industry momentumGrowing interest in SIP
Phones and soft clients8
VoIP Versus SIP
VoIP SIP
Architecture TerminalGatewayGatekeeper
Servers
Scalability It was not inherently designed for wide area addressing though zones were added to handle that problem
SIP inherently supports wide area addressing
9
SIP URI DialingOne of the benefits of SIP is the ability to use one address for voice e-mail IM etc (Uniform Resource Identifier)
1010
Traditional versus VoIPPowerReliabilityEquipment5 9sTelephonesAlarms fax 911
of featuresCall a number versus call a personCost flexibility and better richer ways of communicating
11
Advantages of an IP Phone System
ApplicationsAbility to combine multiple information (data voice image)
Disaster Recovery CapabilitiesNetwork UtilizationsSoft phonesAgnostic - SIP
12
Disadvantages an IP Phone System
Network Equipment ReplacementE911Price of handsetsIf on data network when network fails so does voiceNew voice quality issues
EchoJitterLatency
13
Disadvantages an IP Phone System
Security IssuesVoice path vulnerability when on LAN Denial of Service attacks Computer Viruses Password protection Spoofing SIP Attacks
14
Why We Upgraded
The driving force behind the changeOpportunity
A new designated high-tech building
NeedTo still have the ldquoUniversityrdquo experience
15
The Opportunity
New building 3 miles from campusDesignated high-tech to house IT First time IT group will be in one areaTime to upgrade telephone system
16
A need to feel connected away from officeUniversity Experience
One University numberIndividual and group communication capabilitiesEasy to useCommon experience over any handset ndash ideally
The Need
17
How We are Implementing Now
18
Installation Challenges
New Systems Policy Items
19
Multiple New Systems
TMS UpgradeNew Provisioning SystemNew Session Border ControlNew Security PoliciesNew DHCP procedures
20
Policy Decision Items
How to handle E911 Mobile 911How long do provide power for IP phonesWhat phones do we useBest way to train end users
21
WOW Factors
Everyone gets CallerIDClick-to-CallPhone logs
22
Simplified Call Handling
Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs
Click to return call
Caller ID with Name
Call Control Window
23
New Implementations Planned
24
More WOWs
Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls
25
Secure Meet Me Audio Conferencing
Easy to useJust dial-in anytimeManage your own preferencesChairperson controls
Always availableConvenient
SIP VoIP and PSTN accessFrom anywhere anytime
Letrsquos meet on my
bridge in 30 minutes
26
Secure Meet Me Audio Conferencing
Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code
Users manage their own chairperson passcodeExtra optional per conference password
Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)
Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address
27
Google Voice - Supported
Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing
One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile
Available with Soft Phone28
Google Voice - Only
Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls
29
Personal AgentManage
Personal informationPersonal address bookMeet Me settingsFind me follow me
Enabling personal management ndash when how whom
bull Viewbull Call logsbull PersonalGlobal address
booksbull Service package
30
Find Me Follow MeFor Calls and IM
Select route criteriaCaller ID range of numbers groups presence state time of dayday of week
Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail
Apply exceptionsSave and activate routes
31
What May Be in the Future
Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo
32
What is Fixed Mobile Convergence
33
34
IT Group ndash TodayCharacteristics
Split time between main campus and office located off-campusHighly mobile worker
Reachable only at assigned office number
35
IT and Support Solution
Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible
36
University Benefits
Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
VoIP Versus SIP
VoIP SIP
Architecture TerminalGatewayGatekeeper
Servers
Scalability It was not inherently designed for wide area addressing though zones were added to handle that problem
SIP inherently supports wide area addressing
9
SIP URI DialingOne of the benefits of SIP is the ability to use one address for voice e-mail IM etc (Uniform Resource Identifier)
1010
Traditional versus VoIPPowerReliabilityEquipment5 9sTelephonesAlarms fax 911
of featuresCall a number versus call a personCost flexibility and better richer ways of communicating
11
Advantages of an IP Phone System
ApplicationsAbility to combine multiple information (data voice image)
Disaster Recovery CapabilitiesNetwork UtilizationsSoft phonesAgnostic - SIP
12
Disadvantages an IP Phone System
Network Equipment ReplacementE911Price of handsetsIf on data network when network fails so does voiceNew voice quality issues
EchoJitterLatency
13
Disadvantages an IP Phone System
Security IssuesVoice path vulnerability when on LAN Denial of Service attacks Computer Viruses Password protection Spoofing SIP Attacks
14
Why We Upgraded
The driving force behind the changeOpportunity
A new designated high-tech building
NeedTo still have the ldquoUniversityrdquo experience
15
The Opportunity
New building 3 miles from campusDesignated high-tech to house IT First time IT group will be in one areaTime to upgrade telephone system
16
A need to feel connected away from officeUniversity Experience
One University numberIndividual and group communication capabilitiesEasy to useCommon experience over any handset ndash ideally
The Need
17
How We are Implementing Now
18
Installation Challenges
New Systems Policy Items
19
Multiple New Systems
TMS UpgradeNew Provisioning SystemNew Session Border ControlNew Security PoliciesNew DHCP procedures
20
Policy Decision Items
How to handle E911 Mobile 911How long do provide power for IP phonesWhat phones do we useBest way to train end users
21
WOW Factors
Everyone gets CallerIDClick-to-CallPhone logs
22
Simplified Call Handling
Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs
Click to return call
Caller ID with Name
Call Control Window
23
New Implementations Planned
24
More WOWs
Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls
25
Secure Meet Me Audio Conferencing
Easy to useJust dial-in anytimeManage your own preferencesChairperson controls
Always availableConvenient
SIP VoIP and PSTN accessFrom anywhere anytime
Letrsquos meet on my
bridge in 30 minutes
26
Secure Meet Me Audio Conferencing
Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code
Users manage their own chairperson passcodeExtra optional per conference password
Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)
Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address
27
Google Voice - Supported
Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing
One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile
Available with Soft Phone28
Google Voice - Only
Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls
29
Personal AgentManage
Personal informationPersonal address bookMeet Me settingsFind me follow me
Enabling personal management ndash when how whom
bull Viewbull Call logsbull PersonalGlobal address
booksbull Service package
30
Find Me Follow MeFor Calls and IM
Select route criteriaCaller ID range of numbers groups presence state time of dayday of week
Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail
Apply exceptionsSave and activate routes
31
What May Be in the Future
Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo
32
What is Fixed Mobile Convergence
33
34
IT Group ndash TodayCharacteristics
Split time between main campus and office located off-campusHighly mobile worker
Reachable only at assigned office number
35
IT and Support Solution
Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible
36
University Benefits
Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
SIP URI DialingOne of the benefits of SIP is the ability to use one address for voice e-mail IM etc (Uniform Resource Identifier)
1010
Traditional versus VoIPPowerReliabilityEquipment5 9sTelephonesAlarms fax 911
of featuresCall a number versus call a personCost flexibility and better richer ways of communicating
11
Advantages of an IP Phone System
ApplicationsAbility to combine multiple information (data voice image)
Disaster Recovery CapabilitiesNetwork UtilizationsSoft phonesAgnostic - SIP
12
Disadvantages an IP Phone System
Network Equipment ReplacementE911Price of handsetsIf on data network when network fails so does voiceNew voice quality issues
EchoJitterLatency
13
Disadvantages an IP Phone System
Security IssuesVoice path vulnerability when on LAN Denial of Service attacks Computer Viruses Password protection Spoofing SIP Attacks
14
Why We Upgraded
The driving force behind the changeOpportunity
A new designated high-tech building
NeedTo still have the ldquoUniversityrdquo experience
15
The Opportunity
New building 3 miles from campusDesignated high-tech to house IT First time IT group will be in one areaTime to upgrade telephone system
16
A need to feel connected away from officeUniversity Experience
One University numberIndividual and group communication capabilitiesEasy to useCommon experience over any handset ndash ideally
The Need
17
How We are Implementing Now
18
Installation Challenges
New Systems Policy Items
19
Multiple New Systems
TMS UpgradeNew Provisioning SystemNew Session Border ControlNew Security PoliciesNew DHCP procedures
20
Policy Decision Items
How to handle E911 Mobile 911How long do provide power for IP phonesWhat phones do we useBest way to train end users
21
WOW Factors
Everyone gets CallerIDClick-to-CallPhone logs
22
Simplified Call Handling
Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs
Click to return call
Caller ID with Name
Call Control Window
23
New Implementations Planned
24
More WOWs
Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls
25
Secure Meet Me Audio Conferencing
Easy to useJust dial-in anytimeManage your own preferencesChairperson controls
Always availableConvenient
SIP VoIP and PSTN accessFrom anywhere anytime
Letrsquos meet on my
bridge in 30 minutes
26
Secure Meet Me Audio Conferencing
Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code
Users manage their own chairperson passcodeExtra optional per conference password
Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)
Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address
27
Google Voice - Supported
Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing
One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile
Available with Soft Phone28
Google Voice - Only
Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls
29
Personal AgentManage
Personal informationPersonal address bookMeet Me settingsFind me follow me
Enabling personal management ndash when how whom
bull Viewbull Call logsbull PersonalGlobal address
booksbull Service package
30
Find Me Follow MeFor Calls and IM
Select route criteriaCaller ID range of numbers groups presence state time of dayday of week
Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail
Apply exceptionsSave and activate routes
31
What May Be in the Future
Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo
32
What is Fixed Mobile Convergence
33
34
IT Group ndash TodayCharacteristics
Split time between main campus and office located off-campusHighly mobile worker
Reachable only at assigned office number
35
IT and Support Solution
Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible
36
University Benefits
Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
Traditional versus VoIPPowerReliabilityEquipment5 9sTelephonesAlarms fax 911
of featuresCall a number versus call a personCost flexibility and better richer ways of communicating
11
Advantages of an IP Phone System
ApplicationsAbility to combine multiple information (data voice image)
Disaster Recovery CapabilitiesNetwork UtilizationsSoft phonesAgnostic - SIP
12
Disadvantages an IP Phone System
Network Equipment ReplacementE911Price of handsetsIf on data network when network fails so does voiceNew voice quality issues
EchoJitterLatency
13
Disadvantages an IP Phone System
Security IssuesVoice path vulnerability when on LAN Denial of Service attacks Computer Viruses Password protection Spoofing SIP Attacks
14
Why We Upgraded
The driving force behind the changeOpportunity
A new designated high-tech building
NeedTo still have the ldquoUniversityrdquo experience
15
The Opportunity
New building 3 miles from campusDesignated high-tech to house IT First time IT group will be in one areaTime to upgrade telephone system
16
A need to feel connected away from officeUniversity Experience
One University numberIndividual and group communication capabilitiesEasy to useCommon experience over any handset ndash ideally
The Need
17
How We are Implementing Now
18
Installation Challenges
New Systems Policy Items
19
Multiple New Systems
TMS UpgradeNew Provisioning SystemNew Session Border ControlNew Security PoliciesNew DHCP procedures
20
Policy Decision Items
How to handle E911 Mobile 911How long do provide power for IP phonesWhat phones do we useBest way to train end users
21
WOW Factors
Everyone gets CallerIDClick-to-CallPhone logs
22
Simplified Call Handling
Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs
Click to return call
Caller ID with Name
Call Control Window
23
New Implementations Planned
24
More WOWs
Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls
25
Secure Meet Me Audio Conferencing
Easy to useJust dial-in anytimeManage your own preferencesChairperson controls
Always availableConvenient
SIP VoIP and PSTN accessFrom anywhere anytime
Letrsquos meet on my
bridge in 30 minutes
26
Secure Meet Me Audio Conferencing
Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code
Users manage their own chairperson passcodeExtra optional per conference password
Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)
Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address
27
Google Voice - Supported
Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing
One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile
Available with Soft Phone28
Google Voice - Only
Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls
29
Personal AgentManage
Personal informationPersonal address bookMeet Me settingsFind me follow me
Enabling personal management ndash when how whom
bull Viewbull Call logsbull PersonalGlobal address
booksbull Service package
30
Find Me Follow MeFor Calls and IM
Select route criteriaCaller ID range of numbers groups presence state time of dayday of week
Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail
Apply exceptionsSave and activate routes
31
What May Be in the Future
Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo
32
What is Fixed Mobile Convergence
33
34
IT Group ndash TodayCharacteristics
Split time between main campus and office located off-campusHighly mobile worker
Reachable only at assigned office number
35
IT and Support Solution
Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible
36
University Benefits
Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
Advantages of an IP Phone System
ApplicationsAbility to combine multiple information (data voice image)
Disaster Recovery CapabilitiesNetwork UtilizationsSoft phonesAgnostic - SIP
12
Disadvantages an IP Phone System
Network Equipment ReplacementE911Price of handsetsIf on data network when network fails so does voiceNew voice quality issues
EchoJitterLatency
13
Disadvantages an IP Phone System
Security IssuesVoice path vulnerability when on LAN Denial of Service attacks Computer Viruses Password protection Spoofing SIP Attacks
14
Why We Upgraded
The driving force behind the changeOpportunity
A new designated high-tech building
NeedTo still have the ldquoUniversityrdquo experience
15
The Opportunity
New building 3 miles from campusDesignated high-tech to house IT First time IT group will be in one areaTime to upgrade telephone system
16
A need to feel connected away from officeUniversity Experience
One University numberIndividual and group communication capabilitiesEasy to useCommon experience over any handset ndash ideally
The Need
17
How We are Implementing Now
18
Installation Challenges
New Systems Policy Items
19
Multiple New Systems
TMS UpgradeNew Provisioning SystemNew Session Border ControlNew Security PoliciesNew DHCP procedures
20
Policy Decision Items
How to handle E911 Mobile 911How long do provide power for IP phonesWhat phones do we useBest way to train end users
21
WOW Factors
Everyone gets CallerIDClick-to-CallPhone logs
22
Simplified Call Handling
Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs
Click to return call
Caller ID with Name
Call Control Window
23
New Implementations Planned
24
More WOWs
Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls
25
Secure Meet Me Audio Conferencing
Easy to useJust dial-in anytimeManage your own preferencesChairperson controls
Always availableConvenient
SIP VoIP and PSTN accessFrom anywhere anytime
Letrsquos meet on my
bridge in 30 minutes
26
Secure Meet Me Audio Conferencing
Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code
Users manage their own chairperson passcodeExtra optional per conference password
Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)
Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address
27
Google Voice - Supported
Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing
One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile
Available with Soft Phone28
Google Voice - Only
Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls
29
Personal AgentManage
Personal informationPersonal address bookMeet Me settingsFind me follow me
Enabling personal management ndash when how whom
bull Viewbull Call logsbull PersonalGlobal address
booksbull Service package
30
Find Me Follow MeFor Calls and IM
Select route criteriaCaller ID range of numbers groups presence state time of dayday of week
Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail
Apply exceptionsSave and activate routes
31
What May Be in the Future
Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo
32
What is Fixed Mobile Convergence
33
34
IT Group ndash TodayCharacteristics
Split time between main campus and office located off-campusHighly mobile worker
Reachable only at assigned office number
35
IT and Support Solution
Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible
36
University Benefits
Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
Disadvantages an IP Phone System
Network Equipment ReplacementE911Price of handsetsIf on data network when network fails so does voiceNew voice quality issues
EchoJitterLatency
13
Disadvantages an IP Phone System
Security IssuesVoice path vulnerability when on LAN Denial of Service attacks Computer Viruses Password protection Spoofing SIP Attacks
14
Why We Upgraded
The driving force behind the changeOpportunity
A new designated high-tech building
NeedTo still have the ldquoUniversityrdquo experience
15
The Opportunity
New building 3 miles from campusDesignated high-tech to house IT First time IT group will be in one areaTime to upgrade telephone system
16
A need to feel connected away from officeUniversity Experience
One University numberIndividual and group communication capabilitiesEasy to useCommon experience over any handset ndash ideally
The Need
17
How We are Implementing Now
18
Installation Challenges
New Systems Policy Items
19
Multiple New Systems
TMS UpgradeNew Provisioning SystemNew Session Border ControlNew Security PoliciesNew DHCP procedures
20
Policy Decision Items
How to handle E911 Mobile 911How long do provide power for IP phonesWhat phones do we useBest way to train end users
21
WOW Factors
Everyone gets CallerIDClick-to-CallPhone logs
22
Simplified Call Handling
Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs
Click to return call
Caller ID with Name
Call Control Window
23
New Implementations Planned
24
More WOWs
Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls
25
Secure Meet Me Audio Conferencing
Easy to useJust dial-in anytimeManage your own preferencesChairperson controls
Always availableConvenient
SIP VoIP and PSTN accessFrom anywhere anytime
Letrsquos meet on my
bridge in 30 minutes
26
Secure Meet Me Audio Conferencing
Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code
Users manage their own chairperson passcodeExtra optional per conference password
Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)
Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address
27
Google Voice - Supported
Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing
One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile
Available with Soft Phone28
Google Voice - Only
Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls
29
Personal AgentManage
Personal informationPersonal address bookMeet Me settingsFind me follow me
Enabling personal management ndash when how whom
bull Viewbull Call logsbull PersonalGlobal address
booksbull Service package
30
Find Me Follow MeFor Calls and IM
Select route criteriaCaller ID range of numbers groups presence state time of dayday of week
Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail
Apply exceptionsSave and activate routes
31
What May Be in the Future
Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo
32
What is Fixed Mobile Convergence
33
34
IT Group ndash TodayCharacteristics
Split time between main campus and office located off-campusHighly mobile worker
Reachable only at assigned office number
35
IT and Support Solution
Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible
36
University Benefits
Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
Disadvantages an IP Phone System
Security IssuesVoice path vulnerability when on LAN Denial of Service attacks Computer Viruses Password protection Spoofing SIP Attacks
14
Why We Upgraded
The driving force behind the changeOpportunity
A new designated high-tech building
NeedTo still have the ldquoUniversityrdquo experience
15
The Opportunity
New building 3 miles from campusDesignated high-tech to house IT First time IT group will be in one areaTime to upgrade telephone system
16
A need to feel connected away from officeUniversity Experience
One University numberIndividual and group communication capabilitiesEasy to useCommon experience over any handset ndash ideally
The Need
17
How We are Implementing Now
18
Installation Challenges
New Systems Policy Items
19
Multiple New Systems
TMS UpgradeNew Provisioning SystemNew Session Border ControlNew Security PoliciesNew DHCP procedures
20
Policy Decision Items
How to handle E911 Mobile 911How long do provide power for IP phonesWhat phones do we useBest way to train end users
21
WOW Factors
Everyone gets CallerIDClick-to-CallPhone logs
22
Simplified Call Handling
Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs
Click to return call
Caller ID with Name
Call Control Window
23
New Implementations Planned
24
More WOWs
Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls
25
Secure Meet Me Audio Conferencing
Easy to useJust dial-in anytimeManage your own preferencesChairperson controls
Always availableConvenient
SIP VoIP and PSTN accessFrom anywhere anytime
Letrsquos meet on my
bridge in 30 minutes
26
Secure Meet Me Audio Conferencing
Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code
Users manage their own chairperson passcodeExtra optional per conference password
Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)
Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address
27
Google Voice - Supported
Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing
One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile
Available with Soft Phone28
Google Voice - Only
Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls
29
Personal AgentManage
Personal informationPersonal address bookMeet Me settingsFind me follow me
Enabling personal management ndash when how whom
bull Viewbull Call logsbull PersonalGlobal address
booksbull Service package
30
Find Me Follow MeFor Calls and IM
Select route criteriaCaller ID range of numbers groups presence state time of dayday of week
Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail
Apply exceptionsSave and activate routes
31
What May Be in the Future
Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo
32
What is Fixed Mobile Convergence
33
34
IT Group ndash TodayCharacteristics
Split time between main campus and office located off-campusHighly mobile worker
Reachable only at assigned office number
35
IT and Support Solution
Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible
36
University Benefits
Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
Why We Upgraded
The driving force behind the changeOpportunity
A new designated high-tech building
NeedTo still have the ldquoUniversityrdquo experience
15
The Opportunity
New building 3 miles from campusDesignated high-tech to house IT First time IT group will be in one areaTime to upgrade telephone system
16
A need to feel connected away from officeUniversity Experience
One University numberIndividual and group communication capabilitiesEasy to useCommon experience over any handset ndash ideally
The Need
17
How We are Implementing Now
18
Installation Challenges
New Systems Policy Items
19
Multiple New Systems
TMS UpgradeNew Provisioning SystemNew Session Border ControlNew Security PoliciesNew DHCP procedures
20
Policy Decision Items
How to handle E911 Mobile 911How long do provide power for IP phonesWhat phones do we useBest way to train end users
21
WOW Factors
Everyone gets CallerIDClick-to-CallPhone logs
22
Simplified Call Handling
Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs
Click to return call
Caller ID with Name
Call Control Window
23
New Implementations Planned
24
More WOWs
Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls
25
Secure Meet Me Audio Conferencing
Easy to useJust dial-in anytimeManage your own preferencesChairperson controls
Always availableConvenient
SIP VoIP and PSTN accessFrom anywhere anytime
Letrsquos meet on my
bridge in 30 minutes
26
Secure Meet Me Audio Conferencing
Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code
Users manage their own chairperson passcodeExtra optional per conference password
Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)
Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address
27
Google Voice - Supported
Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing
One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile
Available with Soft Phone28
Google Voice - Only
Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls
29
Personal AgentManage
Personal informationPersonal address bookMeet Me settingsFind me follow me
Enabling personal management ndash when how whom
bull Viewbull Call logsbull PersonalGlobal address
booksbull Service package
30
Find Me Follow MeFor Calls and IM
Select route criteriaCaller ID range of numbers groups presence state time of dayday of week
Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail
Apply exceptionsSave and activate routes
31
What May Be in the Future
Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo
32
What is Fixed Mobile Convergence
33
34
IT Group ndash TodayCharacteristics
Split time between main campus and office located off-campusHighly mobile worker
Reachable only at assigned office number
35
IT and Support Solution
Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible
36
University Benefits
Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
The Opportunity
New building 3 miles from campusDesignated high-tech to house IT First time IT group will be in one areaTime to upgrade telephone system
16
A need to feel connected away from officeUniversity Experience
One University numberIndividual and group communication capabilitiesEasy to useCommon experience over any handset ndash ideally
The Need
17
How We are Implementing Now
18
Installation Challenges
New Systems Policy Items
19
Multiple New Systems
TMS UpgradeNew Provisioning SystemNew Session Border ControlNew Security PoliciesNew DHCP procedures
20
Policy Decision Items
How to handle E911 Mobile 911How long do provide power for IP phonesWhat phones do we useBest way to train end users
21
WOW Factors
Everyone gets CallerIDClick-to-CallPhone logs
22
Simplified Call Handling
Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs
Click to return call
Caller ID with Name
Call Control Window
23
New Implementations Planned
24
More WOWs
Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls
25
Secure Meet Me Audio Conferencing
Easy to useJust dial-in anytimeManage your own preferencesChairperson controls
Always availableConvenient
SIP VoIP and PSTN accessFrom anywhere anytime
Letrsquos meet on my
bridge in 30 minutes
26
Secure Meet Me Audio Conferencing
Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code
Users manage their own chairperson passcodeExtra optional per conference password
Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)
Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address
27
Google Voice - Supported
Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing
One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile
Available with Soft Phone28
Google Voice - Only
Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls
29
Personal AgentManage
Personal informationPersonal address bookMeet Me settingsFind me follow me
Enabling personal management ndash when how whom
bull Viewbull Call logsbull PersonalGlobal address
booksbull Service package
30
Find Me Follow MeFor Calls and IM
Select route criteriaCaller ID range of numbers groups presence state time of dayday of week
Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail
Apply exceptionsSave and activate routes
31
What May Be in the Future
Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo
32
What is Fixed Mobile Convergence
33
34
IT Group ndash TodayCharacteristics
Split time between main campus and office located off-campusHighly mobile worker
Reachable only at assigned office number
35
IT and Support Solution
Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible
36
University Benefits
Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
A need to feel connected away from officeUniversity Experience
One University numberIndividual and group communication capabilitiesEasy to useCommon experience over any handset ndash ideally
The Need
17
How We are Implementing Now
18
Installation Challenges
New Systems Policy Items
19
Multiple New Systems
TMS UpgradeNew Provisioning SystemNew Session Border ControlNew Security PoliciesNew DHCP procedures
20
Policy Decision Items
How to handle E911 Mobile 911How long do provide power for IP phonesWhat phones do we useBest way to train end users
21
WOW Factors
Everyone gets CallerIDClick-to-CallPhone logs
22
Simplified Call Handling
Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs
Click to return call
Caller ID with Name
Call Control Window
23
New Implementations Planned
24
More WOWs
Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls
25
Secure Meet Me Audio Conferencing
Easy to useJust dial-in anytimeManage your own preferencesChairperson controls
Always availableConvenient
SIP VoIP and PSTN accessFrom anywhere anytime
Letrsquos meet on my
bridge in 30 minutes
26
Secure Meet Me Audio Conferencing
Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code
Users manage their own chairperson passcodeExtra optional per conference password
Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)
Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address
27
Google Voice - Supported
Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing
One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile
Available with Soft Phone28
Google Voice - Only
Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls
29
Personal AgentManage
Personal informationPersonal address bookMeet Me settingsFind me follow me
Enabling personal management ndash when how whom
bull Viewbull Call logsbull PersonalGlobal address
booksbull Service package
30
Find Me Follow MeFor Calls and IM
Select route criteriaCaller ID range of numbers groups presence state time of dayday of week
Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail
Apply exceptionsSave and activate routes
31
What May Be in the Future
Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo
32
What is Fixed Mobile Convergence
33
34
IT Group ndash TodayCharacteristics
Split time between main campus and office located off-campusHighly mobile worker
Reachable only at assigned office number
35
IT and Support Solution
Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible
36
University Benefits
Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
How We are Implementing Now
18
Installation Challenges
New Systems Policy Items
19
Multiple New Systems
TMS UpgradeNew Provisioning SystemNew Session Border ControlNew Security PoliciesNew DHCP procedures
20
Policy Decision Items
How to handle E911 Mobile 911How long do provide power for IP phonesWhat phones do we useBest way to train end users
21
WOW Factors
Everyone gets CallerIDClick-to-CallPhone logs
22
Simplified Call Handling
Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs
Click to return call
Caller ID with Name
Call Control Window
23
New Implementations Planned
24
More WOWs
Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls
25
Secure Meet Me Audio Conferencing
Easy to useJust dial-in anytimeManage your own preferencesChairperson controls
Always availableConvenient
SIP VoIP and PSTN accessFrom anywhere anytime
Letrsquos meet on my
bridge in 30 minutes
26
Secure Meet Me Audio Conferencing
Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code
Users manage their own chairperson passcodeExtra optional per conference password
Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)
Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address
27
Google Voice - Supported
Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing
One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile
Available with Soft Phone28
Google Voice - Only
Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls
29
Personal AgentManage
Personal informationPersonal address bookMeet Me settingsFind me follow me
Enabling personal management ndash when how whom
bull Viewbull Call logsbull PersonalGlobal address
booksbull Service package
30
Find Me Follow MeFor Calls and IM
Select route criteriaCaller ID range of numbers groups presence state time of dayday of week
Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail
Apply exceptionsSave and activate routes
31
What May Be in the Future
Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo
32
What is Fixed Mobile Convergence
33
34
IT Group ndash TodayCharacteristics
Split time between main campus and office located off-campusHighly mobile worker
Reachable only at assigned office number
35
IT and Support Solution
Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible
36
University Benefits
Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
Installation Challenges
New Systems Policy Items
19
Multiple New Systems
TMS UpgradeNew Provisioning SystemNew Session Border ControlNew Security PoliciesNew DHCP procedures
20
Policy Decision Items
How to handle E911 Mobile 911How long do provide power for IP phonesWhat phones do we useBest way to train end users
21
WOW Factors
Everyone gets CallerIDClick-to-CallPhone logs
22
Simplified Call Handling
Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs
Click to return call
Caller ID with Name
Call Control Window
23
New Implementations Planned
24
More WOWs
Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls
25
Secure Meet Me Audio Conferencing
Easy to useJust dial-in anytimeManage your own preferencesChairperson controls
Always availableConvenient
SIP VoIP and PSTN accessFrom anywhere anytime
Letrsquos meet on my
bridge in 30 minutes
26
Secure Meet Me Audio Conferencing
Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code
Users manage their own chairperson passcodeExtra optional per conference password
Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)
Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address
27
Google Voice - Supported
Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing
One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile
Available with Soft Phone28
Google Voice - Only
Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls
29
Personal AgentManage
Personal informationPersonal address bookMeet Me settingsFind me follow me
Enabling personal management ndash when how whom
bull Viewbull Call logsbull PersonalGlobal address
booksbull Service package
30
Find Me Follow MeFor Calls and IM
Select route criteriaCaller ID range of numbers groups presence state time of dayday of week
Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail
Apply exceptionsSave and activate routes
31
What May Be in the Future
Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo
32
What is Fixed Mobile Convergence
33
34
IT Group ndash TodayCharacteristics
Split time between main campus and office located off-campusHighly mobile worker
Reachable only at assigned office number
35
IT and Support Solution
Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible
36
University Benefits
Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
Multiple New Systems
TMS UpgradeNew Provisioning SystemNew Session Border ControlNew Security PoliciesNew DHCP procedures
20
Policy Decision Items
How to handle E911 Mobile 911How long do provide power for IP phonesWhat phones do we useBest way to train end users
21
WOW Factors
Everyone gets CallerIDClick-to-CallPhone logs
22
Simplified Call Handling
Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs
Click to return call
Caller ID with Name
Call Control Window
23
New Implementations Planned
24
More WOWs
Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls
25
Secure Meet Me Audio Conferencing
Easy to useJust dial-in anytimeManage your own preferencesChairperson controls
Always availableConvenient
SIP VoIP and PSTN accessFrom anywhere anytime
Letrsquos meet on my
bridge in 30 minutes
26
Secure Meet Me Audio Conferencing
Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code
Users manage their own chairperson passcodeExtra optional per conference password
Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)
Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address
27
Google Voice - Supported
Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing
One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile
Available with Soft Phone28
Google Voice - Only
Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls
29
Personal AgentManage
Personal informationPersonal address bookMeet Me settingsFind me follow me
Enabling personal management ndash when how whom
bull Viewbull Call logsbull PersonalGlobal address
booksbull Service package
30
Find Me Follow MeFor Calls and IM
Select route criteriaCaller ID range of numbers groups presence state time of dayday of week
Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail
Apply exceptionsSave and activate routes
31
What May Be in the Future
Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo
32
What is Fixed Mobile Convergence
33
34
IT Group ndash TodayCharacteristics
Split time between main campus and office located off-campusHighly mobile worker
Reachable only at assigned office number
35
IT and Support Solution
Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible
36
University Benefits
Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
Policy Decision Items
How to handle E911 Mobile 911How long do provide power for IP phonesWhat phones do we useBest way to train end users
21
WOW Factors
Everyone gets CallerIDClick-to-CallPhone logs
22
Simplified Call Handling
Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs
Click to return call
Caller ID with Name
Call Control Window
23
New Implementations Planned
24
More WOWs
Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls
25
Secure Meet Me Audio Conferencing
Easy to useJust dial-in anytimeManage your own preferencesChairperson controls
Always availableConvenient
SIP VoIP and PSTN accessFrom anywhere anytime
Letrsquos meet on my
bridge in 30 minutes
26
Secure Meet Me Audio Conferencing
Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code
Users manage their own chairperson passcodeExtra optional per conference password
Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)
Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address
27
Google Voice - Supported
Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing
One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile
Available with Soft Phone28
Google Voice - Only
Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls
29
Personal AgentManage
Personal informationPersonal address bookMeet Me settingsFind me follow me
Enabling personal management ndash when how whom
bull Viewbull Call logsbull PersonalGlobal address
booksbull Service package
30
Find Me Follow MeFor Calls and IM
Select route criteriaCaller ID range of numbers groups presence state time of dayday of week
Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail
Apply exceptionsSave and activate routes
31
What May Be in the Future
Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo
32
What is Fixed Mobile Convergence
33
34
IT Group ndash TodayCharacteristics
Split time between main campus and office located off-campusHighly mobile worker
Reachable only at assigned office number
35
IT and Support Solution
Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible
36
University Benefits
Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
WOW Factors
Everyone gets CallerIDClick-to-CallPhone logs
22
Simplified Call Handling
Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs
Click to return call
Caller ID with Name
Call Control Window
23
New Implementations Planned
24
More WOWs
Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls
25
Secure Meet Me Audio Conferencing
Easy to useJust dial-in anytimeManage your own preferencesChairperson controls
Always availableConvenient
SIP VoIP and PSTN accessFrom anywhere anytime
Letrsquos meet on my
bridge in 30 minutes
26
Secure Meet Me Audio Conferencing
Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code
Users manage their own chairperson passcodeExtra optional per conference password
Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)
Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address
27
Google Voice - Supported
Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing
One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile
Available with Soft Phone28
Google Voice - Only
Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls
29
Personal AgentManage
Personal informationPersonal address bookMeet Me settingsFind me follow me
Enabling personal management ndash when how whom
bull Viewbull Call logsbull PersonalGlobal address
booksbull Service package
30
Find Me Follow MeFor Calls and IM
Select route criteriaCaller ID range of numbers groups presence state time of dayday of week
Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail
Apply exceptionsSave and activate routes
31
What May Be in the Future
Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo
32
What is Fixed Mobile Convergence
33
34
IT Group ndash TodayCharacteristics
Split time between main campus and office located off-campusHighly mobile worker
Reachable only at assigned office number
35
IT and Support Solution
Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible
36
University Benefits
Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
Simplified Call Handling
Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs
Click to return call
Caller ID with Name
Call Control Window
23
New Implementations Planned
24
More WOWs
Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls
25
Secure Meet Me Audio Conferencing
Easy to useJust dial-in anytimeManage your own preferencesChairperson controls
Always availableConvenient
SIP VoIP and PSTN accessFrom anywhere anytime
Letrsquos meet on my
bridge in 30 minutes
26
Secure Meet Me Audio Conferencing
Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code
Users manage their own chairperson passcodeExtra optional per conference password
Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)
Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address
27
Google Voice - Supported
Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing
One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile
Available with Soft Phone28
Google Voice - Only
Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls
29
Personal AgentManage
Personal informationPersonal address bookMeet Me settingsFind me follow me
Enabling personal management ndash when how whom
bull Viewbull Call logsbull PersonalGlobal address
booksbull Service package
30
Find Me Follow MeFor Calls and IM
Select route criteriaCaller ID range of numbers groups presence state time of dayday of week
Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail
Apply exceptionsSave and activate routes
31
What May Be in the Future
Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo
32
What is Fixed Mobile Convergence
33
34
IT Group ndash TodayCharacteristics
Split time between main campus and office located off-campusHighly mobile worker
Reachable only at assigned office number
35
IT and Support Solution
Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible
36
University Benefits
Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
New Implementations Planned
24
More WOWs
Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls
25
Secure Meet Me Audio Conferencing
Easy to useJust dial-in anytimeManage your own preferencesChairperson controls
Always availableConvenient
SIP VoIP and PSTN accessFrom anywhere anytime
Letrsquos meet on my
bridge in 30 minutes
26
Secure Meet Me Audio Conferencing
Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code
Users manage their own chairperson passcodeExtra optional per conference password
Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)
Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address
27
Google Voice - Supported
Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing
One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile
Available with Soft Phone28
Google Voice - Only
Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls
29
Personal AgentManage
Personal informationPersonal address bookMeet Me settingsFind me follow me
Enabling personal management ndash when how whom
bull Viewbull Call logsbull PersonalGlobal address
booksbull Service package
30
Find Me Follow MeFor Calls and IM
Select route criteriaCaller ID range of numbers groups presence state time of dayday of week
Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail
Apply exceptionsSave and activate routes
31
What May Be in the Future
Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo
32
What is Fixed Mobile Convergence
33
34
IT Group ndash TodayCharacteristics
Split time between main campus and office located off-campusHighly mobile worker
Reachable only at assigned office number
35
IT and Support Solution
Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible
36
University Benefits
Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
More WOWs
Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls
25
Secure Meet Me Audio Conferencing
Easy to useJust dial-in anytimeManage your own preferencesChairperson controls
Always availableConvenient
SIP VoIP and PSTN accessFrom anywhere anytime
Letrsquos meet on my
bridge in 30 minutes
26
Secure Meet Me Audio Conferencing
Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code
Users manage their own chairperson passcodeExtra optional per conference password
Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)
Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address
27
Google Voice - Supported
Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing
One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile
Available with Soft Phone28
Google Voice - Only
Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls
29
Personal AgentManage
Personal informationPersonal address bookMeet Me settingsFind me follow me
Enabling personal management ndash when how whom
bull Viewbull Call logsbull PersonalGlobal address
booksbull Service package
30
Find Me Follow MeFor Calls and IM
Select route criteriaCaller ID range of numbers groups presence state time of dayday of week
Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail
Apply exceptionsSave and activate routes
31
What May Be in the Future
Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo
32
What is Fixed Mobile Convergence
33
34
IT Group ndash TodayCharacteristics
Split time between main campus and office located off-campusHighly mobile worker
Reachable only at assigned office number
35
IT and Support Solution
Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible
36
University Benefits
Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
Secure Meet Me Audio Conferencing
Easy to useJust dial-in anytimeManage your own preferencesChairperson controls
Always availableConvenient
SIP VoIP and PSTN accessFrom anywhere anytime
Letrsquos meet on my
bridge in 30 minutes
26
Secure Meet Me Audio Conferencing
Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code
Users manage their own chairperson passcodeExtra optional per conference password
Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)
Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address
27
Google Voice - Supported
Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing
One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile
Available with Soft Phone28
Google Voice - Only
Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls
29
Personal AgentManage
Personal informationPersonal address bookMeet Me settingsFind me follow me
Enabling personal management ndash when how whom
bull Viewbull Call logsbull PersonalGlobal address
booksbull Service package
30
Find Me Follow MeFor Calls and IM
Select route criteriaCaller ID range of numbers groups presence state time of dayday of week
Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail
Apply exceptionsSave and activate routes
31
What May Be in the Future
Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo
32
What is Fixed Mobile Convergence
33
34
IT Group ndash TodayCharacteristics
Split time between main campus and office located off-campusHighly mobile worker
Reachable only at assigned office number
35
IT and Support Solution
Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible
36
University Benefits
Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
Secure Meet Me Audio Conferencing
Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code
Users manage their own chairperson passcodeExtra optional per conference password
Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)
Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address
27
Google Voice - Supported
Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing
One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile
Available with Soft Phone28
Google Voice - Only
Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls
29
Personal AgentManage
Personal informationPersonal address bookMeet Me settingsFind me follow me
Enabling personal management ndash when how whom
bull Viewbull Call logsbull PersonalGlobal address
booksbull Service package
30
Find Me Follow MeFor Calls and IM
Select route criteriaCaller ID range of numbers groups presence state time of dayday of week
Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail
Apply exceptionsSave and activate routes
31
What May Be in the Future
Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo
32
What is Fixed Mobile Convergence
33
34
IT Group ndash TodayCharacteristics
Split time between main campus and office located off-campusHighly mobile worker
Reachable only at assigned office number
35
IT and Support Solution
Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible
36
University Benefits
Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
Google Voice - Supported
Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing
One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile
Available with Soft Phone28
Google Voice - Only
Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls
29
Personal AgentManage
Personal informationPersonal address bookMeet Me settingsFind me follow me
Enabling personal management ndash when how whom
bull Viewbull Call logsbull PersonalGlobal address
booksbull Service package
30
Find Me Follow MeFor Calls and IM
Select route criteriaCaller ID range of numbers groups presence state time of dayday of week
Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail
Apply exceptionsSave and activate routes
31
What May Be in the Future
Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo
32
What is Fixed Mobile Convergence
33
34
IT Group ndash TodayCharacteristics
Split time between main campus and office located off-campusHighly mobile worker
Reachable only at assigned office number
35
IT and Support Solution
Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible
36
University Benefits
Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
Google Voice - Only
Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls
29
Personal AgentManage
Personal informationPersonal address bookMeet Me settingsFind me follow me
Enabling personal management ndash when how whom
bull Viewbull Call logsbull PersonalGlobal address
booksbull Service package
30
Find Me Follow MeFor Calls and IM
Select route criteriaCaller ID range of numbers groups presence state time of dayday of week
Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail
Apply exceptionsSave and activate routes
31
What May Be in the Future
Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo
32
What is Fixed Mobile Convergence
33
34
IT Group ndash TodayCharacteristics
Split time between main campus and office located off-campusHighly mobile worker
Reachable only at assigned office number
35
IT and Support Solution
Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible
36
University Benefits
Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
Personal AgentManage
Personal informationPersonal address bookMeet Me settingsFind me follow me
Enabling personal management ndash when how whom
bull Viewbull Call logsbull PersonalGlobal address
booksbull Service package
30
Find Me Follow MeFor Calls and IM
Select route criteriaCaller ID range of numbers groups presence state time of dayday of week
Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail
Apply exceptionsSave and activate routes
31
What May Be in the Future
Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo
32
What is Fixed Mobile Convergence
33
34
IT Group ndash TodayCharacteristics
Split time between main campus and office located off-campusHighly mobile worker
Reachable only at assigned office number
35
IT and Support Solution
Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible
36
University Benefits
Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
Find Me Follow MeFor Calls and IM
Select route criteriaCaller ID range of numbers groups presence state time of dayday of week
Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail
Apply exceptionsSave and activate routes
31
What May Be in the Future
Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo
32
What is Fixed Mobile Convergence
33
34
IT Group ndash TodayCharacteristics
Split time between main campus and office located off-campusHighly mobile worker
Reachable only at assigned office number
35
IT and Support Solution
Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible
36
University Benefits
Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
What May Be in the Future
Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo
32
What is Fixed Mobile Convergence
33
34
IT Group ndash TodayCharacteristics
Split time between main campus and office located off-campusHighly mobile worker
Reachable only at assigned office number
35
IT and Support Solution
Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible
36
University Benefits
Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
What is Fixed Mobile Convergence
33
34
IT Group ndash TodayCharacteristics
Split time between main campus and office located off-campusHighly mobile worker
Reachable only at assigned office number
35
IT and Support Solution
Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible
36
University Benefits
Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
34
IT Group ndash TodayCharacteristics
Split time between main campus and office located off-campusHighly mobile worker
Reachable only at assigned office number
35
IT and Support Solution
Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible
36
University Benefits
Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
35
IT and Support Solution
Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible
36
University Benefits
Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
36
University Benefits
Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
37
Administration Benefits
Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere
On the roadWork at home
Accessible during weather or other emergencies
Presence Email Calendar Contacts
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
38
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
39
The Technology
Server WiFiCellular
Client
NORTELCS2100SIP PBX
Nortel SL100CS2100
PBXVoIP amp SIP
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
40
Common Deployment Challenges
Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features
Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior
Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
41
Issues
Battery LifeDual antenna draws more powerFrequently pullingpushing email
PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones
Impact on wireless network
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
SIP Trunks
A different way to connect to carrierOffers a means of Disaster RecoveryCan save money
42
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
Soft Phone
Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites
43
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
Unified Communications
Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence
44
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client
Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported
Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2
4545
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
Looking into the future for PrincetonNew Chemistry building next year
Next Steps
46
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
Summary
New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology
47
Options and Issues
48
Options and Issues
48