Vol 100 issue 04 2016

APRIL 2016 R50. inc vat THE OFFICIAL MAGAZINE OF THE STATIONERY, HOME AND OFFICE PRODUCTS ASSOCIATION

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My Office Magazine www.facebook.com/shopsa.ZA

PLOTTER PRINTERS

GET IT TOGETHER:A GUIDE TO PUNCHES

AND STAPLERS

VISUAL MERCHANDISING

100

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No.56 STAPLES60th Anniversary of

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Office paper sponsored by

PRINTED BYColorpress (pty) ltd.

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m y o f f i c e m a g a z i n e 1

My Office magazine is the official magazine of the Southern African Association for Stationery, home and Office Products (shop-sa). It was first published in 1916. The stationery and office supply industry is a fast-changing environment. We aim to write and select articles that will both inform and benefit readers, keeping them abreast of current and future market trends. The magazine is read by over 25 000 buyers and sellers of stationery and office products each month.

FIRST PUBLISHED IN 1916

PUBLISHERRob Matthews - [email protected]

EDITORLeigh Richter - [email protected]

ASSOCIATE EDITOR AND MARKETINGWendy Dancer - [email protected]

EXECUTIVE SALES MANAGERKim Kotze - [email protected]

NATIONAL OFFICEDesign and Layout: Vanessa BentleyNew Membership: Wendy Dancer

Johannesburg OfficePO Box 3226, Parklands, 21216 Edward Street, Kensington B, Randburg, 2194Tel: + 27 11 781 0088 / 89Fax: + 27 11 781 2828 Email: [email protected]: www.myofficemagazine.co.za

CONTRIBUTIONSLetters and editorial contributions are welcomed and should be addressed to the editor at [email protected]. Publication cannot be guaranteed and is subject to space and the editor’s discretion.

THE LEGAL BITWhilst every effort is made to ensure accuracy the publisher and editor cannot accept responsibility for supplied material. The opinions of contributors are not necessarily those of shop-sa. Copyright is strictly reserved and no part of this magazine may be reproduced in whole or in part without the written permission of the publisher.

Contents Vol 100 | April 2016www.myofficemagazine.co.za | www.facebook.com/shopsa.za

NEWS34 | INDUSTRY NEWS Industry-related news and announcements36 | ECO NEWSA green news update

SALES SAVVY12 | LOST THE PLOT? A closer look at plotter printers16 | PUNCHES AND STAPLERS Improve your bottom line with our guide to

selling punches and staplers

RETAIL SAVVY26 | ARTS AND CRAFTS Creative ideas with craft punches28 | WORKPLACE DIVERSITY How to deal with diversity in the workplace32 | TAKE A BREAK Breakrooms have an important function in the office environment

BUSINESS SAVVY03 | BETRAY CUSTOMERS AT YOUR PERIL Be prepared to face the consequences if you betray your customers, says Aki Kalliatakis 04 | LABOUR LAW When does a job applicant become an employee, asks Ivan Israelstam

SPECIAL FEATURES08 | SHOP-SA CENTENARY We continue our trip down memory lane10| IT FOCUS A simple guide to electronic shelf labelling22| POPI AND PRINTING Is your printing solution POPI compliant?24| VISUAL MERCHANDISING 101 How important is visual merchandising for your business?47 | THE REAL STUFF – NOT MARKETING FLUFF This month we speak to Karmen Naicker of Rexel Office Products

IN EVERY ISSUE02 | EDITOR’S LETTER06 | EVENTS07 | CRIME ALERT27 | WIN THIS!27 | WEB BUTTONS38 | PRODUCT SHOWCASE40 | BUYERS’ GUIDE48 | PUNCHLINE

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With winter having arrived seemingly overnight, businesses and employees are hunkering down for the long, cold months ahead.

And it appears that South African companies will have to survive an economic winter, too. As the rand continues to decline amid political unrest, and the cost of basic services goes up, businesses are looking to cut expenditure in any way possible.

Nashua recently provided some top tips to cut business costs and alleviate a little of the daily pressures companies face. One of them is insurance. This is vital in securing the costly assets that assist in running your business, and it’s best to try a multiple policy option. Another is improving the efficiency of the workforce by implementing digital solutions, such as document management. Always stay on top of bills to avoid penalty costs, and be selective about subscriptions and memberships. An additional way to cut costs is to go green – avoid wasteful printing, switch lights off and manage all office supplies carefully. Yet another top tip is to avoid unnecessary travelling by hosting meetings via conference call or Skype.

In our eco news article on page 36, we look

at a number of ways to save power in the office environment, while our IT Focus story on page 10 looks at how electronic shelf labelling can save companies money.

Aside from cutting costs, businesses also need to continue to generate revenue. Our feature on visual merchandising provides tips and tricks for retailers to improve in-store displays. See page 24 for more.

Income is not the only thing your business needs to protect. Sensitive and confidential information should be kept safe at all times, to ensure you are not the victim of a SIM swap (see our Crime Alert on page 7).

This month’s issue definitely packs a punch: on page 16, we look at how you can improve your bottom line by using our simple guide to selling punches; and on page 26 we show you the different types of craft punches there are.

And finally, our feature on plotters (page 12) will help you choose the best for your business.

Until next month

Leigh

e d i t o r ’ s l e t t e r

Brace yourselves: winter is coming

V o l 1 0 0 - A p r i l 2 0 1 6m y o f f i c e m a g a z i n e2

If your customers feel cheated or unappreciated in any way, you will pay a heavy price – both now, and in the future when the economy improves and they abandon your company.

For almost 30 years now I have been an incredibly loyal customer of one of SA’s leading car hire companies. I used to pay a small fortune in extra fees for hiring the same vehicle I could get from one of their rivals for much less, and I did so willingly. My family, friends and clients were always baffled by this. “Why are you paying so much extra, Aki?” they asked. “After all, a hired car is a hired car is a hired car.”

I’ll tell you why I did it. I did it because of great service, and well-trained and courteous people. I did it because their office is always the nearest one to the airport, and I didn’t have to drag my luggage for miles. I did it because every once in a while something would go wrong, and they would be flexible and kind and caring – just like my family or my friends.

On one occasion I locked the keys in the car, and within 45 minutes it was sorted; on another occasion I underestimated how long it would take to drive from Paarl to Cape Town International Airport, so I phoned them to tell them that I’d miss my flight if I came to their office first. A young man by the name of Marius literally ran from their office – in the baking sun, and in his bright jacket and tie – to accept their car right outside the airline desk where I needed to check in.

As a member of their favoured customer programme, I didn’t get any points or rewards worth much, but did

get to stand in shorter queues, and also made to feel quite special.

But the most incredible of my experiences was when many, many years ago I booked a car at their Durban Airport office for a conference in the ‘Berg, and instead of my usual manual gearbox, they asked if I’d be happy to take an unfamiliar automatic car. Being a typical South African male facing a pretty young woman on the other side of the counter, I didn’t want to look stupid, and acted as if this was the most normal thing in the world. So I nonchalantly took the keys and reassured her it was fine. I was a bit worried in the back of my mind, but how hard can it be to drive an automatic, I thought to myself. I drove towards Pietermaritzburg and turned towards a little town called Bulwer in the ‘Berg.

Literally in the middle of nowhere, while overtaking a slow-moving truck, and without thinking, I managed to put a brand new Nissan into reverse! I was so shocked by my stupidity I didn’t know what to do, so I called their call centre. Their response was fantastic. Not only did they bring me a second (manual) car to the conference hotel, expressing sympathy for my deep embarrassment, but they subsequently didn’t charge me for the repairs, nor the actual rental. When I queried this with the CEO, he was adamant, and said, “In fact, we owe you an apology.”

“What?!?” I asked incredulously. “But why?”

“Because we shouldn’t have given you an automatic car in the first place,” he replied. “We knew you always take a manual, and we should have found you one.”

The experience felt so extraordinarily special that I have told literally hundreds of thousands of delegates in the past 30 years about how much I love this company.

That’s good word-of-mouth advertising for them. I estimate I have also rented around 2 000 days of cars from them, to the value of about R700 000. That should be worth something, shouldn’t it?

So what happened to betray the relationship and destroy the loyalty?

A few days ago I rented a car, and when I returned it, a staff member beckoned me back. He showed me a scratch about 4cm long on the front bumper. I took a photograph on my phone, and asked what I needed to do next. They said to wait for an e-mail. I heard nothing for a few days, and I forgot about it.

When I did hear, it was in the form of a text message:

“Dear Renter damage was noted on your rental E357057116.The charges are R1 208.77.To query, please call 0861 111 209 (o/h) with ref 16/156905. Regards ABC hire.”

That was it. No calls, no use of my name, no acknowledgement of my history, no recognition of the fantastic publicity I’ve given them. Nothing.

I’m not even going to bother to argue or fight. I don’t need the stress in my life right now. I’m also not naturally a vengeful person, but now there is this article, and I’m always looking for fresh stories for my talks and seminars. Guess who is going to feature now? Even worse, now I have become uncharacteristically cynical and pessimistic, and I’ve made the active choice that in future I will treat car hire across the whole industry as a commodity, and use the cheapest deal.

After all, a hired car is a hired car is a hired car, isn’t it? n

b u s i n e s s s a v v y

ACKNOWLEDGEMENTAKI KALLIATAKIS

Betray customers at your perilEconomic times are tough, but that’s no excuse to betray your customers

w w w . m y o f f i c e m a g a z i n e . c o . z a m y o f f i c e m a g a z i n e 3

l a b o u r l a w

When does a job applicant become an employee?

Section 6 of the Employment Equity Act (EEA) prohibits employers from unfairly discriminating against applicants for employment. In other words, a prospective

employer may not turn down the application of a job candidate for arbitrary reasons such as age, gender, race, disability and so on.

Disqualification of job applicants must be on objective grounds relating to the operational requirements of the job, such as necessary qualifications and experience.

While the statutes are pretty clear in this regard they do not properly deal with the situation where a job applicant has been offered the job but, before starting work, is told that they no longer have the job. This is a serious gap in the legislation for a job applicant may who have resigned from their old job on receiving the offer of the new job. On hearing that the new job is no more, they will have lost both the old and new jobs and be without a livelihood.

Historically, the view has been that the candidate is not an employee until they start working and can therefore not use the labour dispute resolution system to take the employer to task.

One therefore had to rely on the law of contract. That is, when an employer offers a position to an applicant and the applicant accepts then a contract has been concluded. Such a contract is legally binding whether it is in writing or not.

Therefore, if the employer then refuses to let the employee start work, the employer is in breach of contract and can be sued in court.

There is little if any dispute as to the employee’s theoretical right to sue the employer and the employee has a very good chance of succeeding with their suit if they can prove breach of contract. However, in practice, many employees do not have the substantial resources necessary to fight such a case in civil court. Secondly, it could take years for the employee to get their pound of flesh should the case go ahead.

It is possibly for this reason that Labour Court judges and CCMA arbitrators are willing to broaden their view of what constitutes an employee.

According to section 213 of the LRA an employee is:

“(a) any person, excluding an independent contractor, who works for another person or for the state and who receives, or is entitled to receive, any remuneration; and

(b) any other person who in any manner assists in carrying out or conducting the business of an employer.”

This definition seems to make it clear that a person only gains the status of “employee” when they begin working for the employer. That is, the definition strongly implies that the employer’s legal obligations begin on the day that the employee physically begins work.

This interpretation was applied in the case of Whitehead versus Woolworths (Pty) Ltd (1999 20 ILJ 2133). In that case the Court found, according to the report, that a person who is party to a contract of employment but who has not yet commenced employment is not an employee for the purposes of the LRA.

However, the courts appear, in recent months, to have ignored the legislation. For example, in the case of Wyeth SA versus Manqele in 2003, the Labour Court found that, as a party to a valid and binding contract of employment, Manqele was an employee for the purposes of the LRA even though he had not yet started work when the employer revoked the contract.

In the case of Greyvenstein versus Iliso Consulting Engineers (2004 3 BALR 330) the employer had set the requirement that applicants for the post should be able to type at 60 words per minute. Despite the fact that the applicant, Greyvenstein, failed the test, the employer told her that she would be appointed on a probationary basis. However, before the employee could start work, the employer revoked the agreement and refused to give her the job. The CCMA decided that:• A valid and binding contract had

been concluded as soon as the employee had accepted the offer of probationary employment;

• Greyvenstein had become an employee for purposes of labour law the moment this contract had been concluded; and

• The employer’s revocation of the contract constituted an unfair dismissal.

This means that employers need to be very cautious when offering jobs to applicants. Such offers should not be made before the employer is certain that it is 100% willing to employ the applicant. n

ACKNOWLEDGEMENTDR IVAN ISRAELSTAM

THIS ARTICLE FIRST APPEARED IN THE STAR


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e v e n t s

Diarise thisA list of industry-specific events and exhibitions to mark on your calendar

This event is the perfect opportunity to show thousands of visitors what you offer. Flaunt your recipe for success by booking your stand and have the opportunity to speak directly to interested entrepreneurs to generate sales and leads.

8 – 10 AprilINTERNATIONAL FRANCHISE CONVENTIONSANDTON CONVENTION CENTRE, SANDTON

This one-day event is ideal for marketing and sales managers and team leaders; SMME business owners; sales representatives; telesales and internal sales in the business services industry.

22 AprilSALES SUMMITTABLE BAY HOTEL, CAPE TOWN, SOUTH AFRICA

This four-day event showcases products from the building construction, home furnishings and home textiles; business services; architecture; and designing and furniture industries.

29 Apr – 02 May DECOREX CAPE TOWNCAPE TOWN, SOUTH AFRICA

This three-day event showcases products like alcoholic and non-alcoholic beverages; access control and room safes; bar equipment; beds and bedding; catering and bakery equipment; catering wholesalers; cleaning and hygiene equipment; computers and computer software; conference and entertainment equipment; cutlery; crockery and glassware; floor and wall coverings; food and beverage products; furniture and furnishings; gaming and slot machines; guest amenities; laundry equipment; management and communication systems; packaging and containerware; point-of-sale and cash registers; refrigeration and ice machines; tableware; telecommunications systems; training and educational services; security and security systems; uniforms; and vending equipment in the food and beverage industry.

03 – 05 MayHOSTEX: INTERNATIONAL HOSPITALITY AND CATERING EXHIBITIONGALLAGHER CONVENTION CENTRE, JOHANNESBURG


GOLD SPONSORS: SILVER SPONSORS:

Keeping shop-sa members abreast of criminal and fraudulent activity in the stationery and office products industry. To sponsor the Crime Alert page contact (011) 781 0088.

REPORT CRIME TO [email protected]

Renew your Crime Alert sponsorship today! Call Wendy Dancer on (011) 781 0088 to book your logo placement on the Crime Alert page as an industry leader in transparency, information sharing and anti-crime business ethics.

c r i m e a l e r t

SIM-swap scams

In today’s mobile-centric world, using mobile phones for Internet banking is standard practice for most people. SIM-swap fraud, where scammers cancel and re-activate new SIM cards to hack into bank accounts, is reportedly on the rise.

What is SIM-swap fraud?SIM-swap is a type of phishing fraud that poses a serious threat to customer and bank security. The fraudster obtains an individual’s banking details through phishing techniques or by purchasing these from organised crime networks.

They use this information to pose as the victim to the mobile network operator and fool them into cancelling and re-activating the victim’s mobile number to a SIM in their possession.

All calls and texts to the victim’s number are routed to the fraudster’s phone, including one-time passwords for banking transactions. The fraudster can then potentially access the customer’s bank account and transfer funds.

Why is it on the rise?Currently SIM-swap fraud is difficult to detect. As it is a fairly new type of scam, banks are still trying to find effective ways of identifying when a customer’s mobile number has been fraudulently swapped and ported to a new device. With fraudsters continuing to exploit this weakness, authentication is becoming vital.

Who is at risk?Anyone who uses mobile banking services or notifications is potentially vulnerable.

Answering fraudulent calls or illegitimate e-mails which ask for personal details is a risk. Be vigilant and responsible for protecting your personal data.

Fraudsters are using personal details sourced from social media, and customers need to apply the necessary privacy settings on their profiles to stop criminals from snooping.

Tackling SIM-swap fraudCustomer service teams need tighter processes and guidelines to detect fraudulent activity. Companies can look at specific training to help agents recognise when someone might be impersonating a customer and stop them in their tracks.

In addition, companies need to make better use of the data available to them, including SIM card information, device type and location data, and consumer behaviour. Risk can be significantly reduced by tracking these patterns. Consumers also have a responsibility to be vigilant and take their own precautions.

SIM-swap fraud poses a significant risk to a company’s bottom line, reputation and customer base.

What can banks do?While the customer’s mobile data is owned by the mobile operators, it can still be made available to banks. Mobile operators need to work closely with banks to build better practices in combating SIM-swap fraud.

Banks can use fraud prevention software to analyse customers’ historical mobile network data and help them to verify transactions and communications. These technology solutions automatically check for any data mismatches in order to help the

bank assess the risk of SIM-swap fraud.If the bank identifies a data mismatch,

fraud prevention solutions produce a risk score, determining the level of threat and what actions need to be taken.

If mismatches indicate that a SIM-swap fraud has occurred, the prevention technology alerts the bank immediately and access is denied to the fraudster. Trigger-based communications are also sent to the fraudster and victim, notifying them that the scam has been detected.

Banks and mobile operators can do a number of things to improve their authentication processes and prevent more of these incidents from occurring.

Given that criminals have been able to bypass these companies’ security measures, banks and phone providers should be investing in security technology. They should also put in place extra security questions that cannot be answered by simply knowing a few personal details sourced from social media.

In addition, contact centres and customer service teams have a responsibility to put adequate training and system alerts in place to help agents better identify potentially fraudulent activity. Fraud cases can also be reduced by driving awareness of this growing threat and creating guidelines to help customers protect themselves.

The challenge is that fraudsters will always innovate, so the prevention measures need to be in place from the onset. Ultimately, banks need to utilise the customer data generated by mobile networks and devices in order to identify risk before a customer loses their money. n

ACKNOWLEDGEMENTALEX CAMBELL FOR WWW.BETANEWS.COM


Membership memoriesshop-sa spotted this blast from the past in Bantex’s reception area


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I T f o c u s

Electronic shelf labels

How can these handy gadgets help your business prosper?

What are electronic shelf labels?An electronic shelf label (ESL) system is used by retailers to display the pricing of products on their shelves. These display devices are attached to the front of the shelf, and use e-paper or liquid-crystal display (LCD) to show the current product price to the customer.

Other useful information, such as price per kilogram or a promotion, can be displayed.

E-paper is currently trending in the ESL market as it provides crisp display and supports full graphic imaging.

The price display is automatically updated with the latest information via a communications network.

This communications network is what makes ESL a viable solution: the wireless communication must support reasonable range; speed; battery life; and reliability. This is usually based on radio, infrared or even visible light communication.

There’s more to ELS than pricingMaintaining inventory levels is the lifeblood of the retail industry. Too much inventory leads to overstocks and too little inventory leads to out-of-stocks. According to the IHL Group, overstocks and out-of-stocks, or inventory distortion as the analyst firm refers to it, cost retailers close to $1,1-trillion a year globally.

Today, retailers mainly depend on technology to manage the inventory process, and alert store associates and personnel when inventory is low and it is time to restock certain items. Despite the sophistication of such software, it is still an imperfect process and there will always be room for human error. However, by realising the full capabilities

of technology already available at their fingertips, retailers can help offset these inaccuracies.

Electronic shelf labels are gaining popularity as a means of displaying and managing product pricing and information. One of the many added benefits of ESLs is the ability for store managers and associates to use the technology behind them to help manage and control inventory levels.

Below are six ways retailers can use ESLs to manage inventory in the store:

Inventory information for consumers At first glance, the in-store shopper may just see an ESL as a fancy price tag. But, in fact, ESLs hold useful information for the consumer, including revealing current stock levels without the shopper needing to seek out a store associate. When an item is out of stock, the label can display the date of the next expected delivery.

Did you know?A study led by ABI Research showed that the global ESL market could reach $2-billion by 2019.


I T f o c u s

In addition, ESLs may display quick-response (QR) codes, allowing shoppers to easily find the item online to order with the touch of a button or alert them to availability at other nearby stores.

Revealing inventory details to retailers For retailers and store associates, the small, colourful digital labels contain additional valuable information that may not mean anything to the shopper’s untrained eye. Along with revealing stock levels, both in the store and in the backroom or warehouse, the labels may contain codes to alert sales associates about incentives to sell specific product, add-on items, or suggested selling and cross-selling tactics. ESLs can also indicate alternate in-store location of product to avoid a lost sale if the shelf is empty.

Ensuring proper stock levels Using an ESL solution, retailers are able to react quickly to inventory levels and place slower moving products on sale sooner, increasing the amount and timing of price changes, while maintaining stock levels on high-demand, faster moving products within the same category. The solution can also indicate when to run promotions on seasonal items, thereby minimising losses from markdowns, or when to sell soon-to-expire products

before they pass their sell-by date, reducing losses from perishables.

Assisting the associate at the shelf edge With an ESL solution, retailers can present inventory information directly on the displays to assist store associates during a customer interaction. For example, in a shoe department, shoe size information and availability can be displayed at the shelf edge, allowing an associate to see if a particular size is available in the back room without leaving the customer’s side. From there, the associate can easily help the shopper find out if the product is available online or in another store.

Bringing attention to inventory levels The information and colour-coding available on ESLs can highlight and draw attention to inventory that needs to be updated, moved, pulled or replaced. This function can reduce the overall time spent finding stock and performing the tasks, allowing store associates to focus on selling product and the needs of shoppers, and reducing labour costs associated with manually checking inventory.

Tackling out-of-stocks before they occur A large majority of out-of-stocks occur at the store level, not the inventory

management level. This may occur from a fairly simple mistake, such as staff not responding quickly enough to decreasing shelf stock levels. By linking point-of-sale (POS) data and inventory management tools, ESLs can alert staff if stock is running low or needs to be refreshed before it becomes an issue. This eliminates the need to constantly monitor or second guess, freeing up staff to concentrate on selling product and delivering customer service.

When its potential is fulfilled, ESL technology is one way retailers can help curb the costs associated with poor inventory management. Outside of inventory management and pricing display management, there are numerous other uses currently available through ESL technology and others soon to be discovered. Because the technology behind ESLs has the ability to accept multiple data streams, and present that data at the shelf edge in a meaningful and dynamic way in real time, the possibilities are endless.

At the end of the day, accurate inventory management implemented with ESL technology can be a huge cost- and time-saver for retailers and their shoppers alike. n

ACKNOWLEDGEMENTEILEEN KEEHAN, SENIOR VICE-PRESIDENT

OF SALES AT DISPLAYDATA


p l o t t e r s

Lost the plot?

Computer plotters are a type of output device commonly used for computer-aided design (CAD) applications. They draw images on paper after receiving a command from a computer.

They are designed to print large, hardcopy vector creations such as architectural blueprints, construction and surveyor maps, engineering drawings, and items such as big posters and billboards for advertising agencies

and print shops. A plotter differs from a traditional

printer in that it uses pens to create the pictures. By allowing a pen to move mechanically, plotters are able to draw continuous line art onto the surface of the paper, imitating the vector graphics drawn on a computer.

Although ideal for printing large line art graphics, plotters are not able to reproduce raster graphics (such as is created in Photoshop). For this reason, wide-format inkjet and laser printers have become more popular for printing items such as banners and billboards.

Types of plottersThere are two main types of plotters for printing: flatbed plotters and drum plotters.

Flatbed plottersFlatbed plotters, also known as table plotters, use a system where the paper is fixed and spread in a flat sheet, and the plotter moves a pen up and down, and left and right to draw the required marks on the paper.

This type of plotter consists of two drawing arms, each with its own set of coloured-ink pens or pencils. The drawing arms move over the stationary sheet of material and produce the desired image.

Typically, the plot size is equal to the area of a bed the paper lies on. This may be anywhere in the region of 6m by 15m.

Flatbed plotters are often used in the design of cars, ships, aircrafts, buildings and highways.

A flatbed plotter operates at a very slow speed when drawing or printing graphs,

A simple guide to purchasing the right plotter for your business


p l o t t e r s

due to the movement of the mechanical pieces. A large, complicated design may take several hours to print.

Drum plottersDrum plotters, or roller plotters, move the pen up and down, and the paper left and right by rotating a drum back and forth to reproduce the image.

As a result, drum plotters to have a footprint smaller than the final paper size. Drum plotters can use more than one pen, allowing different coloured lines to be drawn.

The ink pens are held by the robotic drawing arm that moves side to side as the roller, which holds the paper or material, moves back and forth. This results in the production of high-quality graphics and imaging.

In this way, a perfect graph or map is created on the paper. Drum plotters are used to produce continuous output, such as seismographs of earthquake activity.

Cutting plottersAnother type of plotter is the cutting plotter. In a cutting plotter, the pen or pencil is replaced with a sharp blade. This allows the plotter to cut vinyl and other thin materials to produce graphics for signs, vehicles and advertising. The plotter may have a pressure control to adjust how hard the knife presses down into the material, allowing designs to be fully or partly cut out.

Cutting plotters are often relied upon for precision contour-cutting of graphics produced by wide-format inkjet printers – for example, to produce window or car graphics, or shaped stickers.

Vinyl sign cutters are used by professional poster and billboard

sign-making businesses to produce weather-resistant signs, posters and billboards.

These are made with self-coloured adhesive-backed vinyl film that has a removable paper backing material.

The vinyl can also be applied to car bodies and windows for large, bright company branding. A similar process is used to cut tinted vinyl for automotive windows.

The collection of vinyl on hand will

determine the colours that are available.The vinyl is stored in large rolls to

prevent creasing of the material. Vinyl rolls are typically available in

38cm, 60cm, 91cm and 122cm widths.Typically, only the upper surface with

the vinyl is cut, but the backing surface is not completely cut through.

Completely loose pieces cut out of the backing material may fall out, resulting in a jam in the plotter roll feed or the cutter-head.

Did you know?Sign cutters are primarily used to produce single-colour line art. Several colours can be cut separately and then overlaid, but the process quickly becomes labour-intensive for more than a couple of hues.

Sign cutting plotters are in decline in some applications, such as general billboard design, where wide-format inkjet printers that use solvent-based inks are employed to print directly onto a variety of materials.

It is becoming more common for large-format wide-carriage inkjet printers to be used to print onto heat-shrink plastic sheeting, which is then applied to cover a vehicle surface and shrunk to fit using a heat gun, known as a vehicle wrap.

Source: Wikipedia


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The vinyl knife is usually shaped like a plotter pen and is also mounted in ball-bearings so that the knife edge rotates to face the correct direction as the plotter head moves.

Smaller, desktop-size cutting plotters are available for the home market and are used for crafts and other hobbyist applications. Although cutting plotters are still widely used, laser cutters are starting to replace them as unit prices fall. Laser cutters are faster and can cut through a wider range of materials.

Using plottersIn order to use a plotter printer, users need to have CAD software on their computers.

Plotters essentially have two categories: technical plotters and graphic plotters. Both cater for different sections of the market and print in different ways.

Graphics plotters generally use more ink than technical plotters – largely due to the fact that a higher-quality image is needed for graphics. Multi-colour plotters use different-coloured pens to draw their lines.

Inks Large-format plotters use two different types of inks: pigment inks and dye inks.

Pigment inks are more often used on graphics plotters, but can also be used on technical plotters. Generally speaking, you won’t find a graphics plotter with a dye-based system.

Dye-based systems are used on technical plotters because there is not such a high level of quality required.

Some types of plotters use a combination of dye and pigment ink systems.

Advantages Plotters are able to work on large sheets of paper, from 0,6m and larger, while maintaining high-quality resolution.

In addition, a plotter may print on a wide variety of materials and thus offer the user many print options.

Materials that a plotter can print on include sheet steel, plywood, aluminium, plastic, cardboard and almost any flat sheet material.

Efficiency, reproducibility, accuracy and speed are all attributes of a plotter.

Patterns and templates can be saved on disk, which eliminates the hassle of having to load the same patterns or templates over and over again.

Additionally, the same pattern can be drawn thousands of times without any degradation.

DisadvantagesAlthough plotters offer many advantages, you may have a difficult time finding the right location for your plotter. They take up more space than regular printers and require a large area for ease of access and use. Furthermore, the price of a plotter may be much higher than the price of printer.

Modern plotter technologyPen plotters have slow speeds and complex mechanisms, and are only capable of printing line art. Advances in printing technologies have made them somewhat redundant. Inkjet technology has been touted as an ideal replacement. Such technology has a small, self-contained print head that moves across the paper, allowing manufacturers to produce wide format plotters that can print on large paper sizes. Microchip and memory advances enable plotters to perform more processing on-board, allowing for faster printing at high resolutions, with high levels of accuracy.

One big advantage of inkjet technology is the ability to print photo-quality graphics, increasing the versatility of the plotter. n

Plotter printer checklistAsk yourself the following key questions before purchasing a plotter:• What size do you need to print?• What type of quality do you need?• What type of volume will the plotter be printing?• Is your choice suitable if the business grows?• Will you need networking capability?• Will your operating system support your printer?• Do you need inks that are UV-stabilised and waterproof?• What is your budget?

• Do you need good reporting tools to analyse your print costs?• Would long-term rental be more affordable?• Will you be purchasing an extended warranty? • Will your plotter be well-suited to your particular industry? • Is there enough space available for the plotter to be

properly used?• Will you pay someone for set-up and installation?• Have you assessed the ongoing running costs (cost per

print and total cost of ownership) of your plotter?• Do you have adequate after-sales support?

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Punches and staplers

Punches

Punches are the ideal organisational tool, used in offices around the world to sort and file papers in folders.

Types of punchesPunches are usually categorised by the number of holes that they punch at one time. The type of filing system that your customer uses will determine the kind of punches they need. Punches with different holes are used for filing papers in ring binders, three-ring binders or standard lever-arch files.

Single-hole punches are often used at events to punch tickets to prevent them from being redeemed twice. They are also used within loyalty programmes, where a customer is issued a card and punched each time a purchase is made.

Single-hole punches are used to to mark the progression of purchase and reward stages.

Two-hole punches are used for two-ringed files, as seen in small offices and learning institutions.

Three-hole punches make it easy to use the standard printer paper required to be filed in three-ringed notebook files.

Lever handle punches are adjustable, allowing the user to punch anywhere from two to seven holes. They feature a heavy base for stability, a calibrated position guide and a removable paper pan to dispose of offcuts.

Electric punches offer ease of use, as no physical exertion is required by your customer to punch holes accurately and quickly. Electric punches are automatic and effortless, and are ideal for frequent use on large

jobs when speed and accuracy are critical. Electric binding machines also offer a punching capability as part of the binding process.

Portable electric versions are also available for use at events or exhibitions or when moving between departments within a large enterprise.

Sheet capacityAn important aspect to consider when selling punches to your customers is the sheet capacity. Heavy-duty punches are capable of taking up to 160 sheets at a time. They are suited to large-scale projects, such as those found in the corporate and manufacturing industries. These models require virtually no effort when punching stacks of sheets, getting the job finished faster and more accurately.


DesignPunches are available in an array of styles, shapes and sizes. They can be made of metal or plastic. Metal punches are usually stronger and more robust, and their moving parts last longer than plastic counterparts.

The metal or plastic cover of the punch can be any colour, with the most common being white, black or silver. The choice of colour can be matched to the corporate identity if desired.

Many punches come with some type of alignment indicator. This is usually in the form of a plastic strip which is housed under the punch base. This strip can be pulled out and used to indicate standard paper sizes, such as A4 or A5. Once the correct size of paper is inserted against this strip, the holes will be punched in the correct location for filing.

Most punches come with a base that contains the paper chad (circular punched out pieces of paper). The base is cast as part of the punch, and comes with a removable plastic lid for easy emptying.

Some punches have a special release gate for this purpose.

Another useful value-add is an angled base for easy paper insertion. Some punches have paper guides with a window for ease of setting.

Paper punches may have handles that lock in place, making the punch flat for easy storage in a desk drawer or cupboard.


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Staplers

Staplers are a useful organisational tool for home, office and educational environments. The outer cladding of staplers is generally made of plastic or metal, while the internal mechanism is metal.

For those who are environmentally-conscious, staplers manufactured from 100% post-ind recycled plastic may be purchased. These often come in recycled cardboard packaging printed with petroleum-free, soy-based inks.

Specialist staplers will allow your customers to complete more on unusual jobs, such as booklet making and tacking.

TypesHand-held staplers are an essential retail and office supply item. They come in compact sizes and shapes for everyday use.

Half-strip staplers are smaller and compact and hold a half-strip of staples (approximately 105 staples). Recommend half-strip staplers to students or to home-office users, as they are more compact and take up less space on a desk or in a laptop bag.

Full-strip staplers can be loaded with a full strip of staples (approximately 210 staples), which makes them more popular for high-volume office use. Customers will find this more convenient as they will have to refill them less often.

On average, a standard desktop stapler can fasten up to 20 sheets at a time, while a heavy-duty stapler is suitable for stapling up to 100 sheets at a time.

Long-reach staplers have an extra-long arm which allows the teeth to reach to the centre of a stack of papers. These should be considered if your client needs to make up booklets. Long-reach staplers generally staple 25 to 30 sheets at a time.

Electric staplers feature an automatic arm that triggers when paper is inserted. Always ensure your customers purchase a model with a safety switch. This is a security measure that will prevent accidental operation.

Portable or hand-held staplers are smaller in size, meaning they can be attached to a keyring or be clipped onto a work bag or mobile work station. Larger sizes have higher stapling capabilities and an integrated staple storage compartment in order to keep extra staples handy. Small, pocketsize staplers can fit into students’ bags and backpacks and some feature a built-in staple remover too. They can staple up to 12 sheets of paper.


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Portable electric staplers operate on battery power or AC adapters. They come with an LCD display to indicate when to add new staples.

Staple guns are larger pieces of equipment suited to packaging tasks and DIY projects. Manual staple guns feature a high tension spring which enables tacking to a range of base materials. Pneumatic staple guns work on the power of compressed air. The air drives the staple into the substrate. Electric or battery-operated staple guns obtain their power from a current. Staple guns are an ideal tool for decoration and repairs around the home or office.

Duty cycleLight-use staplers are usually simple devices made from lightweight materials. They are ideal for occasional use in the home or office environment. They have basic features and are used for infrequent filing tasks.

Regular-use staplers are made from more durable metal. They have a higher level of reliability and are used in the standard office environment. These types of staplers may have special features such as a flat clinch staple finish; mechanisms which require low force; and an ergonomic design with soft or padded touch points for comfort.

Heavy-duty staplers are designed for high-volume use. They can staple more than 60 sheets of 80gsm paper at a time. They are sturdy and robust and made from durable materials.

DesignIn terms of aesthetics, staplers come in a wide variety of shapes, sizes and colours.

There are a number of different mechanisms by which papers can be stapled.

Permanent clinch is the most commonly-found stapling mechanism. This mechanism delivers a long-lasting, closed-staple clinch. Opening the staple requires a staple remover.

Flat clinch is another type of stapling mechanism which lays the staple legs flat against the paper, thereby cutting filing space by as much as 30%.

Pinning is available on staplers whose anvil can be swivelled. Paperwork is then temporarily secured in a pinning fashion, making it easy to release the documents by hand.

Tacking is a form of stapling used for fastening paper or textiles to bulletin

boards or wooden surfaces. The ends of the staple are not bent over, but sunk vertically into the backing material.

Another design point to consider is how the staples will be loaded.

A bottom loader allows for the base of the stapler to be removed and the staples inserted, while a top-loader lets the user open the top of the stapler to insert staples that way.

Front-load staplers have a staple magazine that pops open from the front; and back-load models have a staple tray that extends from the rear of the stapler.

AccessoriesStaples are usually supplied with the choice of stapler your customers purchase. It is important to remember that higher-capacity staplers also need larger or high-capacity staples. These will have longer legs and sharper teeth, allowing them to reach through larger stacks of paper. The thicker the stack of papers to be stapled, the longer the vertical legs of the staple must be to ensure it is correctly cinched. These types of staples may come in staple cartridges for easier loading.

Although most staples are silver, coloured staples are available, allowing for colour co-ordination for business documents, such as annual reports.

In addition to the stapler, your customer will require a staple remover. These devices quickly and effortlessly remove staples without damaging the document in question. They are available in claw, scissor, pen and easy-glide remover types.

Another point of upsell is a stapler with a name plate. This allows for the engraving of the users’ initials or the company name.

Also advisable for customers working in busy environments is a stapler with an attached security loop. This allows for the stapler to be secured to a counter or desk with a tie of some kind, ensuring that it won’t be stolen or misplaced. n

Top tipTo avoid jams, advise your customers to use only the recommended staple type and size for the model of stapler in question. They should not staple above the stated sheet capacity. If the stapler will be used by multiple users, customers should consider purchasing one with a jam-free mechanism.


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POPI and printingIs your printing solution POPI compliant?

The protection of personal information has come under the spotlight again with the battle between the United States Federal Bureau of Investigation (FBI) and Apple, which saw the two giants argue the merits of

guarding private data.

While we may not have the FBI trying to access data stored on our devices in South Africa, we do have the Protection of Personal Information Act (POPI) which considers personal information to be precious goods, and assigns the responsibility of protecting those personal goods to companies – like yours.

Your compliance officer may have done a full audit of your database security, your firewalls, your password protocols, and may even gone so far as to provide everyone with notebooks that don’t allow memory sticks, all in the interests of preventing data theft or loss.

But have they looked to the printers and multi-function devices that serve just about everyone in the business to see whether this particular fleet complies with POPI?

The document output environment is potentially one of the most vulnerable points for data theft in any organisation, whether it’s because someone has left a confidential document lying in the out tray instead of collecting it, or whether the device is storing data on a hard drive.

Below is an easy checklist for you to verify whether your document management solution is part of your

defence against information theft and data loss, or whether it’s the weakest link: • Does your document solution

provide products and services that ensure a secure managed document environment?

• Have your IT hardware and software team, your procurement team and your document solutions service provider all worked together to design a plan to manage documents for the duration of their lifecycle in your environment, to make sure that your document flow is aligned with your business process?

• Does your multi-function device’s WiFi have adequate protection?

• Many multifunction devices can store data, with many having the ability to be pre-programmed to delete data after a given time period. Have you set this up on your business’ devices – and do you know how to delete the stored files when the device contract ends and you hand it back to the supplier?

• Does your multi-function device work with a dedicated print server armed with print management software, to protect against hackers gaining access to the device’s storage?

• Does your document solution include a secure print release function, to make sure that only the person who printed the document is able to pick up from the out-tray?

• Does your chosen solution offer integrated security software and other products to remove any vulnerabilities from the output device?

“At Kyocera, we focus on improving the flow of documents to ensure business processes flow easily as well as securely

through an organisation, and are placed in a secure storage environment.

“This means that all legislation needs are considered during the design phase of our consulting process, and that POPI is just one of the considerations that are included for compliance during the testing phase when a solution is being evaluated against a customer’s needs,” says Paul Wendlandt, customer services support manager at Kyocera. n

POPI in a nutshellThe Protection of Personal Information (POPI) Act, gazetted on the 26 November 2013, promises for the protection of personal information.

Examples of “personal information” include the following:• Identity and/or passport number• Date of birth and age• Phone number/s (including mobile

phone number)• E-mail addresses• Instant messaging identifiers• Physical addresses• Gender, race and ethnic origin • Photos, voice recordings, video

footage (including CCTV) and biometric data

• Marital/relationship status • Criminal record• Employment history and salary

information• Financial information• Educational information

Failure to comply with POPI can result in fines of up to R10-million, a prison term of up to 10 years, or both.

ACKNOWLEDGEMENTPAUL WENDLANDT, CUSTOMER SERVICES SUPPORT

MANAGER AT KYOCERA


v i s u a l m e r c h a n d i s i n g

Visual merchandising 101

Follow these top tips to create aesthetically pleasing store designs

When you’re diving into the world of retail one of the key sales metrics you’re going to want to focus on is “sales per

square footage”, which is the average revenue a retail business generates for every square foot of sales space.

Essentially, your “retail space” has to be your most productive and most efficient salesperson, and how you go about optimising your sales space for maximum revenue is to employ the art and science of visual merchandising.

The word “visual” may cause a few grimaces; people think that they’re not creative, artistic, or stylish enough to make a retail space that will lure customers in and persuade them to hand over their money for products.

Yes, the discipline requires a sense of aesthetic – but remember that it’s also a science, which means that it’s a tried and true method that has been studied with results to show for it results that you can replicate and recreate for your own store.

However, it’s also important to recognise that the field of visual merchandising encompasses a lot of distinctive retail design topics. It covers

everything from creating the window display a prospective customer first sees, to the signage you put up and the layout you decide on to direct your traffic.

Begin with your target customer in mindKnowing your target customer inside and out will help you tremendously when it comes creating effective merchandising displays. I’m not just talking about being familiar with demographic data like their age, income, and education level, but digging a little deeper into their psychographics and behaviours. In other words, target not just individual customers but their lifestyles too.

Find some inspirationThanks to the Internet you no longer have to wait around for that brilliant idea to hit you when you’re thinking about putting together your next merchandising display. Instead, there are a number of invaluable resources available in the form of blogs and boards on Pinterest.

It can be really easy to focus on just creating visually stimulating displays and forget about the other four senses, but the secret to creating an engaging and immersive experience is to develop a multi-sensory experience or what’s known in the industry as “sensory branding”.

Let’s take a closer look at how you can go about doing just that:• Sight – there is an endless array of

visual cues you can play around with

to communicate your message. From using colours for their psychological triggers, to leveraging lighting, symmetry, balance, contrast and focus to direct and control where a customer looks and for how long, it’s one of the most fascinating components of merchandising.

• Sound – the music you play in your store has such a profound yet subtle effect on how your customers behave. The type of music will depend on who you’re trying to target and bring in. You can slow people down by playing more mellow music and causing them to browse, or play Top 40 to communicate that you want teenagers in your store.

• Touch – this one’s probably the easiest to get right in that you need to simply remember to put your best foot forward and give customers the ability to touch, feel and try out whatever it is you’re looking to sell.

• Smell – believe it or not, there’s an entire science to what’s referred to as “scent marketing”, with several studies and real-world case studies of global brands like Samsung, Sony and Verizon applying it to their advantage. The reason being that smell is considered to be a fast track to the system in your brain that controls both emotion and memory – two very prominent factors behind the choice of one brand over another.


v i s u a l m e r c h a n d i s i n g

• Taste – this can work magic if you happen to be in the business of selling consumables. Giving people the ability to taste and sample before they buy is the equivalent of letting people try on clothes: a general and effective best practice.

Show, don’t tellBefore people purchase something they typically want an idea of what it will look and feel like. To accommodate this need you can set up your merchandise display in a way people identify with and could envision in their own home or on themselves.

For example, the sales floors in furniture stores are set up with displays that make it easy for people to envision how the same products could be set up in their own homes. Kitchenware stores have their merchandise displayed as it might look in a given kitchen and so on.

Another prominent way apparel retailers do this is by creating policies that require their sales staff to wear the clothing they’re selling. And of course, the most tried and true example of this would be the mannequin, who you could style according to your latest releases and style.

This tactic gives prospective customers an immediate point of reference and as soon as they can envision your product on themselves or in their homes, you can consider it as good as sold.

Group like with likeGrouping like products with like products will give your customers additional reasons to buy more items from you, but it also has a more utilitarian reasoning behind it – namely, saving them from having to look around and try to mix and match things.

It’s one of the reasons grocery stores will put dips right beside their chips, or peanut butter with jams.

You can also think of it as creating categories, but you don’t need to limit your creativity there. You can also create “groupings” within categories. That means grouping merchandise that might be the same colour, price, size, or type.

The rule of threeIn creating displays, most visual merchandisers will often refer to the rule of three, which means that when creating a display, try to work in sets of three. Based on how you’re arranging your products, you’ll want to have three of them side by side, instead of just one. For example, if you were arranging things by height, you’d have items that were short, medium and tall.

The reason behind this thinking is that our eyes are most likely to keep moving and looking around when we’re looking at something asymmetrical, because when we see some symmetrical or balanced they stop dead in their tracks.

This also alludes to the “Pyramid Principle”, where if you have one item at the top and all other items “one step down”, it forces the eye to look at the focal point and then work its way down.

Use light to dictate mood and attention This ties into engaging your customer’s senses and guiding them to experience different moods and emotions based on your store’s lighting. Whether they feel like they’re in a nightclub, a fashion runway, or right at home will depend largely on how you decide to use lighting.

Using spotlights to highlight certain products is also a sure-fire way to direct attention and make sure people acknowledge your top products.

Change it upRemember that when trying to optimise your square footage for the most sales, a scientific approach of formulating a hypothesis, executing on your idea, and then testing for results will put you in a routine of trying out new ideas and sticking with what works.

Go out and give these tips a shot on one of your merchandising displays. You will see for yourself how you can increase sales through displaying your products properly and creating a more engaging experience. n

ACKNOWLEDGEMENTHUMAYUN KHAN, CONTENT CRAFTER AT SHOPIFY


a r t s a n d c r a f t s

These handy craft items add another dimension to scrapbooking projects

Craft paper punches come in a range of different shapes and sizes. They are designed to be easy to use and cut thicker weights of paper cleanly.

The outside of a craft punch is usually plastic, with a picture of the design (such as a flower) on the top. The punch mechanism is shielded by a metal plate, with a hole for the puncher to fit through. The punch is pushed down onto paper or card, allowing the blades to cut the pattern out cleanly.

Shape punchesThese punches have blades in a predetermined shape, such as a leaf or heart. A wide array of punch styles and sizes are available to use in crafts such as scrapbooking.

Edge punchesEdge punches create a die-cut pattern in the paper you are punching. You can create eye-catching edges and impressive paper ribbons with these border punches. They are easy to use and have wings on either side of the punch blade. The wings contain the pattern of the punch, and the paper can be aligned with it to ensure the pattern is properly continued.

Corner punchesThese punches are usually used to round the corners of straight pieces of card. Corner punches are full of easy, inspiring accents, with designs from simple and traditional to fancy and romantic.

Paper butterfliesYou will need:A butterfly shaped paper punchCard in a range of different coloursThin gauge silver wireClear adhesive

Punch a number of butterflies out of different coloured pieces of card. Use clear adhesive to attach a length of wire to the back of the butterfly. Glue a matching butterfly to the back to cover the wire. Cut the wire off at a length suitable for the application necessary, such as sticking into a pot plant.

Scalloped wall artTo make some scalloped art, you’ll need:Thin pieces of plywood in any size you likeColourful pieces of cardstockA circle puncherGluePunch lots of circles from your colourful cardstock. Mark your piece of wood along the edge at half the diameter of your circles. If your circles are 5cm, make dots at 2,5cm along each side of the wood. Then connect the dots to create a grid which will guide you. Using your lines to guide each row, begin gluing down the circles in a pattern that pleases you. Let each row of circles hang on top of the row below – that creates your scalloped edge.


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w o r k p l a c e d i v e r s i t y

Effectively managing workplace diversity

Recent racially-charged events in South Africa have highlighted the need for businesses to carefully manage diversity within the workplace. In addition to

ensuring sensitivity and respect among employees, diversity can also be wielded as a key business strength.

This is according to Francois Wilbers, MD at Work Dynamics, who says that in the South African landscape, where socio-economic inequalities are rife and ethnic and cultural diversity is ever-present, companies often face stern challenges with regards to effective human resource management (HRM).

Rather than viewing diversity and cultural variety as a challenge, organisations can embrace diversity as a platform through which to better understand its diverse stakeholder base.

He adds that as a democracy coming into adulthood, the country’s efficiency levels, leadership conviction, skills development and value systems come under close and often harsh scrutiny.

“These challenges we face as a young

democracy inevitably filter through into the businesses operating within the country and, as a result, organisations big and small need to deal with several challenges on a daily basis. Nonetheless, valuing diversity throughout an organisation’s leadership and staff opens up a world of possibility with regards to interacting and engaging with a diverse stakeholder base – as is the case in South Africa.”

Wilbers explains that cultural-driven organisations often tend to outperform others, especially during troublesome economic conditions. He says that company culture is the building block on which the acceptance of diversity within an organisation is based.

“By building a company culture that is accepting of diversity and promotes mutual respect, organisations create a space that is conducive to participation from employees with an alternative viewpoint.”

In order to build a company culture of acceptance, effective HRM is required, says Wilbers.

“Culture defines the accepted way of acting, thinking and interacting with colleagues within a business, and an effective HR campaign can assist in defining or even re-inventing company culture.”

He points out that in order to change the culture of an organisation, effective

research in the form of internal meetings or surveys is essential to first define the current perception of employees regarding the company culture.

“It is advisable for organisations to partner with an independent HR partner to conduct this research to ensure that employees can freely discuss their views and opinions without feeling threatened.”

Wilbers says that strategic relationship building, internal communication and protocol development is required to filter in a new “collective attitude”.

“Managing change in an organisation is often challenging and businesses must remember that consistency, transparency and effective communication are key elements of success here.”

He highlights the fact that new generations are continuously entering the workplace and therefore culture management must not be viewed as a once-off exercise.

“Continuous assessment of the organisational culture is necessary to ensure that different cultural backgrounds and expectations are constantly being addressed.

“Aside from the business benefits of building a diverse workforce that mirrors and understands the country’s diversity, cultivating a culture of acceptance within an organisation will also do wonders for staff retention and overall employee morale,” concludes Wilbers. n


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How well do you manage diversity?How good are you at managing diversity in your workplace? Ask yourself the following questions:• Do you test your assumptions before acting on

them?• Do you believe there is only one right way of

doing things, or that there are a number of valid ways that accomplish the same goal? Do you convey that to staff?

• Do you have honest relationships with each staff member you supervise? Are you comfortable with each of them? Do you know what motivates them, what their goals are or how they like to be recognised?

• Are you able to give negative feedback to someone who is culturally different to you?

• When you have open positions, do you insist on a diverse screening committee and make additional outreach efforts to ensure that a diverse pool of candidates has applied?

• When you hire a new employee, do you not only explain job responsibilities and expectations clearly, but orient the person to the campus and department culture and unwritten rules?

• Do you rigorously examine your unit’s existing policies, practices and procedures to ensure that they do not differentially impact different groups? When they do, do you change them?

• Are you willing to listen to constructive feedback from your staff about ways to improve the work environment? Do you implement staff suggestions and acknowledge their contribution?

• Do you take immediate action with people you supervise when they behave in ways that show disrespect for others in the workplace, such as inappropriate jokes and offensive terms?

• Do you make good faith efforts to meet your affirmative action goals?

• Do you have a good understanding of institutional “isms”, such as racism and sexism and how they manifest themselves in the workplace?

• Do you ensure that assignments and opportunities for advancement are accessible to everyone?

Source: University of California – San Francisco

w o r k p l a c e d i v e r s i t y


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f u r n i t u r e

Take a break

Studies show that stepping away from the office environment improves productivity and problem-solving abilities. Provide your employees with a well-designed, demarcated space to get away from

their desks and enjoy their lunch or a cup of coffee.

Designing an office breakroom need not be a challenge. The furniture you choose will make a huge difference in the way your breakroom is perceived, so it’s one facet of the design you can’t overlook.

Here are a few tips for designing a breakroom that is inviting, comfortable and functional:

FunctionalityThe purpose of a breakroom is to allow employees to relax and take a break, have a few moments of alone time, or congregate for a chat. Employees will need the right spaces to enjoy a meal, sit in groups or make a private call.

Including some fixed furniture options, like countertops for a coffee maker, the microwave or water cooler, will ensure

that employees have everything they need at their fingertips. Ease of access is very important. If everyone is jostling for a cup of coffee or kicking over the water cooler, chaos is bound to ensue.

Group seating options as well as single chairs or private booths are a must.

Consider how multiple employees might use the breakroom, and then add organisational or functional features as needed.

ComfortBoosting the levels of workplace comfort and physical relaxation in breakrooms can mean serious increases in productivity and employee engagement. Offer soft, stylish furniture, including couches and other lounge furniture that encourages physical relaxation while they’re on break.

Provide a space where employees can enjoy a change of scenery and rest their minds, so they can get back to something more productive much sooner.

FlexibilityThe breakroom should serve a number of needs, particularly if it is required to double as a meeting space or something similar. Using small bistro tables is one way to make that happen, as are comfortable, portable seating options that allow for a break or a functional meeting.

More offices than ever are moving from that traditional work environment to a slightly more stylish space, and adding breakroom furniture that is both modern and multi-functional is a step in the right direction.

AestheticsMake the space inviting. No one wants to head into a dark, crowded area, so as you begin thinking about design concerns, remember to choose an inviting colour, and consider going with some motivational sayings or artwork on the walls.

When it comes to choosing furniture, remember that you want a combination of comfortable and functionality. You also want a space that’s large enough for small groups to have lunch together and socialise, but that has the ability to offer employees some privacy, where they can read or make phone calls while taking a break.

CleanlinessEnsure employees actually want to utilise the space you’ve provided by keeping it as clean and as well stocked as possible. Ensure cleaning staff or employees tidy the area after busy times, such as lunch time. Consider ordering supplies in advance and having them delivered automatically, as it will take the thought process out of the equation. n

Breakrooms have an important function in the office environment


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i n d u s t r y n e w s

Denton wins Smart Supplier CompetitionDenton Office Solutions (D.O.S) has won the Smart Supplier Competition. This competition covered a number of industries, and companies with strong business plans and teams went on to present. At the presentation each company was required to explain their products; how they plan on growing the company; and how customers will benefit from using them.

A number of current customers around the country were contacted for recommendations.

D.O.S made it through to the top five after explaining the products and the extra support they supply, and then went on to win the competition.

“Being the winner of this award shows that all the hard work my team puts into building strong business relationships is really appreciated,” says Theo Denton, GM of Denton Office Solutions.

“We really are glad that our customers are the ones that helped get us through, and we look forward to a year filled with many more awards thanks to our customers, team and products.”

Folio celebrates 50 yearsOn 10 March 2016, Folio Stationers (trading as Folio Office National) celebrated their 50th anniversary by hosting an expo at the Pretoria National Botanical Gardens.

Although the weather did not play along, it did not dampen the spirit of the 17 suppliers that exhibited their goods to the public.

The suppliers that took part were Bantex, CTP Stationery, Empire, Fellowes-Beswick, Fila SA, Interstat Agencies, Kemtek Imaging Systems, Kenzel Distribution, Kolok, Parrot Products, Pentel SA, Pyrotechnical Marketing, RBE Stationery, Rexel Office Products, Specialised Filing Systems, Silveray Stationery Company and Technochair.

Members of the public had the opportunity to view the latest offerings from the suppliers, and enjoyed the expert advice given by the representatives from the various stationery and office product companies.

A number of lucky draws were held during the two-day expo.

Ricky CorreiaArea sales manager – Western Cape/ Eastern CapeCorreia has worked in the industry for over 40 years and has been able to see how the industry has changed. Originally starting in the industry with Vernon Denton, he has returned to the fold. Starting in the technical side, his knowledge of the machines gives him the ability to better assist customers. He enjoys working with a team and getting the support when he needs it. As area sales manager, he is expanding on our customer interaction and visibility. The team enjoys working with him.

We are glad to have someone with so much knowledge join the team and we look forward to seeing the Cape Town sales team grow under his assistance.

Two new staff members for DentonDenton Office Solutions (D.O.S) has had two new staff members officially join the team.

Tiffany PotgieterReception/office admin

Potgieter is a young lady with a lot of drive and enthusiasm. She has never worked in the office machines industry before, but is open to learning and expanding her knowledge. Due to her teaching background, she is always looking at ways to make things run more efficiently. Working in the Cape Town office has given her the opportunity to expand on her organisational skills. She loves how she finds out more about the industry every day.

We are glad to have such a focused lady join the Denton Office team.


I n d u s t r y n e w s - a d v e r t o r i a l


e c o n e w s

You’ve got the powerNersa has approved a 9,4% electricity price hike in April 2016

The National Energy Regulator (Nersa) has approved a 9,4% electricity hike for 2016/17. Eskom submitted an application to Nersa in November 2015 to recover R22,8-billion, which the utility said it used to avert load-shedding.

The decision comes after extensive consultation with government, unions, small users and intensive users, who engaged in public hearings in six provinces, according to Nersa chairperson Jacob Modise.

“The public interest was also considered as well as input of stakeholders,” he says.

Nersa evaluated the “regulatory clearing account” (RCA) balance for the first year (2013/14 period) of the third Multi-Year Price Determination (MYPD3) amounting to R22,8-billion.

Energy expert Chris Yelland says Nersa allowed Eskom only half of what they claimed for reduced sale.

“Nersa also only allowed a small part of what Eskom claimed for diesel, i.e. R1,3-billion compared with the R8-billion Eskom claimed for diesel,” he says.

The hike will kick in on 1 April 2016.


e c o n e w s

Saving on power in the office RefrigeratorsChoose a refrigerator based on the needs of your office.

Do not overload your fridge or set freezing temperatures lower than necessary as it wastes as much electricity as excessive heat.

Thick frost on chilling panels reduces cooling ability. If you do not have a frost-free model, defrost your refrigerator when frost is between 0,6cm and 1,3cm thick.

Do not open your refrigerator door needlessly. By getting into the habit of removing and replacing several articles at once, you will reduce the loss of cold air.

Let hot foods cool down for approximately 20 minutes before placing in the refrigerator.

Be sure the seal around your refrigerator door is intact. To test this, close the door on a piece of paper. If you can pull the paper out easily, the seal should be replaced.

Remove all heavy wrapping from food and cover all liquids before storing in the refrigerator.

Foods should be placed slightly apart on refrigerator shelves to allow the cooling air to circulate.

Keep exposed condenser coils/panels clean and dust free. When cleaning you must be careful not to damage the panels.

Do not place the refrigerator near the stove or against an uninsulated wall that faces the sun.

Allow adequate space around the refrigerator for free air circulation. The air carries heat away from the fridge – if air cannot circulate, the fridge cannot work properly.

If the fridge has an energy-savings switch, ensure it is on.

Switch off, empty or clean your fridge when the office closed for an extended period, such as over the Christmas holidays.

MicrowavesUse your microwave to warm cook small to medium quantities of food.

Some microwaves do not heat up foods evenly. Wrap foods in plastic to hold in the steam and help provide even heating. Be sure to leave a flap open for the steam to escape.

Follow the manufacturer’s instructions to ensure that food is warmed or cooked correctly.

Never turn your microwave on when it is empty, as this could cause damage.

Keep the edges of your microwave door and its hinges clean. To wash the inside of your oven, boil a cup of water in it and then wipe the sides with a damp cloth.

LightingYou will save energy, money and eye strain by lighting the office properly.

The wattage of a bulb is not a measure of the amount of light it gives, but rather the energy it uses. For instance, a 100 watt bulb gives 50% more light than four 25 watt bulbs.

Fluorescent lamps give five times the light and last up to 10 times as long as ordinary bulbs.

Fluorescent lighting is more economical, watt for watt, than incandescent bulbs. They use less energy and can last about 10 times longer.

Never confine lighting to one part of the room.

Try not to install multiple lights (lamps or lighting fixtures) on a single switch. Above all, turn lights off whenever possible to prevent energy wastage.

Clean your lamps and bulbs regularly as dirt decreases the amount of light given out.

Dimming switches allow you to regulate the light level and reduce electricity consumption to some extent.

Use low energy lamps for exterior lighting.

Air conditioningAir conditioning circulates the air, making the more comfortable. It maintains the temperature at a suitable level, dehumidifies, and removes dust and particles from the air.

Increase aircon efficiency by:• Cleaning and inspecting filter

screens regularly. This will keep electricity consumption at its best and eliminate dust and pollen from conditioned air.

• Using light coloured curtains to reflect sun and heat outward.

• Setting the air conditioning unit

to re-circulate cool air instead of drawing in warmer outside air.

• Protecting the outdoor cooling units from the sun. Place them on the south or shady side of the building.

• Ensure all screens and devices are off when no one is using them, as these items give off heat.

• Turn the aircon off when the space in unoccupied. Make use of a timer switch for peak usage.

• Do not cool storage areas or unoccupied spaces, such as the basement or garage.

Heaters Close doors and windows when using a heater.

Choose a heating system based on energy efficiency and sustainability.

Infrared heaters are more energy efficient than other space heating systems. These types of heaters can be used both for spot heating and area heating. They transfer energy directly by radiation, creating heat and comfort instantly without the use of air-circulation fans. An infrared heater will warm the people in the room rather than the space. Infrared heaters often use metal-sheeted infrared radiation elements, reflector lamps or quartz tubes.

Insulation In parts of South Africa, during winter, the heating of rooms is one of the largest sources of electricity consumption. Improving thermal insulation can save hundreds of thousands of rand a year in heating costs.

Insulating the ceiling ensures the building will be an energy-efficient place.

As much as 50% of heat loss can be attributed to a lack of ceilings and ceiling insulation.

The effectiveness of ceiling insulation depends on the type of material from which it is made, its thickness and its density.

Ceiling insulation in SA varies from fibreglass insulation to a type of insulation prepared from a mixture of paper and other materials. The latter is blown into the ceiling, sealing the total roof area. n

ACKNOWLEDGEMENTWWW.THEGREENTIMES.CO.ZA; WWW.ESKOM.CO.ZA



p r o d u c t s h o w c a s e

Tel: 011 467 0227

E-mail: [email protected]

Web: www.techexpress.co.za

Tel: 011 467 0227


Web: www.techexpress.co.za

LX DESK MOUNT LCD MONITOR ARM

Durable polished aluminum construction! Tested to perform 10 times the expected life-cycle of other competitive brands at roughly half the price.Sleek and streamlined, the LX frees up space and allows positioning of your display for greater productivity. Reposition your LCD with just a touch. Up. Down. Forward. Back. The LX provides unparalleled range of motionSleek and streamlined, the LX frees up space and allows positioning of your display for greater productivity. Reposition your LCD with just a touch. Up. Down. Forward. Back.

THE FIRST AND ONLY GEN 5 INTEL PRO WIDI CERTIFIED WIRELESS DISPLAY RECEIVER AVAILABLE TODAY.

Specially designated for business environment, ScreenBeam Pro Business Edition enables users with compatible mobile devices to wirelessly display any content on the TV or projector within a few seconds. In seconds, you can share whatever is on your mobile device (presentations, documents, spreadsheets, videos, websites, apps, photos, etc.) with everyone else in the room. And ScreenBeam Pro Business Edition supports all the key manageability and security features that IT departments need.

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M E M B E R S H I P

Tel: 011 781 0088


Web: www.myofficemagazine.co.za

DIRTY CONTACT DATABASE? NEED FRESH SALES LEADS?Business contact data is the lifeblood of the modern organisation. D4B can unleash the full potential of this valuable business asset by cleaning and enhancing existing contact databases, and acquiring fresh contacts for your sales and marketing campaigns.

Contact Kim Kotze

Tel: 011 781 0088


V o l 1 0 0 - A p r i l 2 0 1 6


p r o d u c t s h o w c a s e

Tel: 021 555 7400 • Fax: 021 552 1870


Web: www.bostik.co.za

Tel: 011 262 1422


Web: www.trodatcrafts.co.za

Tel: 011 226 3300


Web: www.rexelsa.co.za

RAINBOW TWISTERS ARE 4 TIMES THE FUN!

NEW Bostik Rainbow Twisters are wax crayons but even better! Each Twister has a combination of four colours, making colouring in 4 times more fun. No need for sharpening, they are protected by a durable plastic barrel with a twist-up mechanism to prevent breakage and waste. 6 Rainbow Twisters in each pack!

A5 PLANNER KIT

Use planners to organise, plan and tell the story of your life. Choose multiple planners for different purposes and customise them. Each binder is packaged in a signature gift box and has the following specifications:

• A5 planner with inspiration tag• PU leather cover and today page marker• 6-hole standard ring binder • Ring diameter of 1” – 1.25”

• Standard insert paper size (5.75” x 8.25”)• 15-month view in high-quality paper• 5 patterned dividers plus one cover design • Divider Inserts (6 papers for each divider)

REXEL GAZELLE STAPLER

Designed for the Bright at Heart, the new look Rexel Gazelle half strip stapler is a premium desktop stapler that is used for permanent stapling, pinning and tacking. It is ideal for regular stapling, whether at home or in the office environment. The Gazelle has a sleek metal body and a comfortable soft finger grip ensuring your stapling is always completed with ease. It has a throat depth of 64mm and takes either Rexel No. 56 or No. 16 staples. To save desk space, the Gazelle can sit horizontally or vertically and can staple up to 25 sheets of paper. New funky colours include Silver with Pretty Pink, Lovely Lime, Blissful Blue or Perfect Purple. Also available in Silver/Blue, Silver/Black and Black/Black.

www.facebook.com/BostikSouthAfrica

MY OFFICE PRODUCT SHOWCASE

To showcase your products here, call Wendy Dancer on 011 781 0088 for pricing and availability.

w w w . m y o f f i c e m a g a z i n e . c o . z a

AADDING MACHINE, POINT OF SALE AND MACHINE ROLLSPaperGeni

Rotunda (Pty) Ltd.

ADHESIVES, GLUES AND SPRAYSBIC South Africa (Pty) Ltd. - Correction Fluid,

Glue sticks & Super Glue

Palm Stationery Manufacturers - New Wave

Freedom Stationery - Marlin

ART, CRAFT, GRAPHIC AND DRAWING MATERIALSCTP Stationery - A4 coloured poster boards


Max Frank - Uni, Artline

Pentel S.A (Pty) Ltd. - Oil pastels and

watercolour paint

BBAGS AND CASESD.O.S - iStay

Flip File - Business cases.

Freedom Stationery - Space Case and Marlin

Global Bag And Sportswear Manufactures -

Custom schoolbags ,tracksuits

Kolok - Kenton, Port

Topmark - School Bags, Laptop Bags, Pencil

Cases, Sports Bags, Luggage

BATTERIESKolok - Duracell

Nikki Distributors - Duracell Batteries

Nikki Distributors - Energizer Batteries

BIN RANGEKrost Office Products

BINDING ACCESSORIESAZ Trading - Plastic Comb, Wire, Thermal &

Covers

CTP Donau - Donau files and slide binders,

A4 poster board

Kolok - Geha binding combs and covers

Parrot Products - Parrot Comb Binding

Machines

Press Products - wire, combs, coil, covers

Rexel Office Products - Rexel and GBC

BINDING MACHINESAZ Trading - DSB, Neorel

D.O.S - Prima, DSB, Leitz

Kolok - Geha binding machines

Parrot Products - Parrot Comb Binding

Machines

Press Products - Bindquip

Rexel Office Products - GBC and Rexel

ranges

BOARDSBIC South Africa (Pty) Ltd - BIC Velleda

School Whiteboards

CTP Stationery - Flip Chart Pads


Hortors Stationery - Legal Notices i.e. Basic

Conditions & OSH Act and Leave and Absence

Chart

Kolok - Geha interactive boards

Max Frank - Artline Flipchart Markers, Artline,

Maxi whiteboard markers


Parrot Products - Full range of boards and

accessories. Custom boards printed to your

specification

Rexel Office Products - NOBO whiteboards,

pinboards, easels and accessories. Quartet

magnetic white/cork boards

BOOK COVERSCTP Stationery - Poly Prop Donau heavy duty

covers

Empire Toy & Stationery - Butterfly paper

Freedom Stationery

Gordon’s Productions - contact paper

woodgrain, marble, pattern designs. Magic

cover back to school clear and coloured self

adhesive paper. (4M rolls, A4 and lever arch).

Plastic coated brownkraft rolls and pre-cut

polythene covers.

Grafton Paper Products

Palm Stationery Manufacturers - brown paper

rolls, poly rolls, gift-wrap

RBE - Papersmart

BOOKS AND PADSBSC Stationery - Treeline

CTP Stationery - Impala and premier books

and pads

Freedom Stationery - Manufacturers

Hortors Stationery - Legal registers

Impala Vuwa Stationery Manufacturers

Palm Stationery Manufacturers

Power Stationery - Powerstar

RBE - NCR Business Books

Rexel Office Products - Colourhide notebooks

BOXES AND CARTONSCTP Stationery - Archiving Systems

Rexel Office Products

Specialised Filing Systems - Archive and

Off-Site

Tidy Files - Acid free archiving products

CCALCULATORSKolok - HP

Nikki Distributors - Truly calculators



Rexel Office Products - IBICO

CALENDARSCTP Stationery - Diaries assorted sizes

CALLIGRAPHYMax Frank - Artline

CANTEENKolok - Tea, Coffee, milk etc, Sunbeam

(appliances)

CARBON PAPER AND FILMSRBE - NCR Business Books

CD’S, DVD’S AND DISKETTESKolok - Verbatim, Kenton

CLIP BOARDSCTP Stationery - DONAU brand

Parrot Products - Masonite and whiteboard

40

SOURCE PRODUCTS HERE

CombBind 100 WireBind W20 ThermaBind T400CombBind 110 CombBind C200MultiBind 230Comb & WireCombBind C210 CombBind C250 Pro www.rexelsa.co.za

Binding doesn’t getany simpler!

Working for you

CLIPS, FASTENERS AND PINSFreedom Stationery - Marlin

Grip Binders - Essentials, Stephens, Penguin

Tidy Files - Filing solution

COLOURING BOOKSEmpire Toy & Stationery - Empire books



COMPUTER ACCESSORIESKolok - Verbatim, Kenton, Port

Krost Office Products

Pyrotec - Tower Inkjet-laser labels, business

cards and photo paper

COMPUTER CLEANINGKolok - ComputerCare, Multipro

Pyrotec - Tower computer cleaning range

COMPUTER CONSUMABLESCTP Stationery - Full range of DONAU files

KMP - for computer consumables

Kolok - Penguin (Ribbons, Toners, Inkjets), Till

and fax rolls

Redfern Print Services - Redfern inkjet/laser/

copier labels and a full range of stationery labels

COMPUTER HARDWAREKolok - Blazer UPS systems, Geha (Interactive

white boards)

CORPORATE STATIONERY & GIFTINGStar Stationers and Printers

CRAYONS AND CHALKSFreedom Stationery - Marlin

Palm Stationery Manufacturers - Chalks and

Crayons


DDESK SETS AND ACCESSORIESBIC South Africa (Pty) Ltd - Desk Set Solo

Delux



Rexel Office Products - Rexel Eco Range

DIARIES, PLANNERS AND ORGANISERSCTP Stationery - CTP Brand

Hortors Stationery - Legal diaries

Rexel Office Products - NOBO planners,

refills and T-card kits, Quartet Monthly/

Weekly planner

South African Diaries - For all your diary

needs

DICTATION - TRANSCRIPTIONOlympus Audio S.A - Digital Voice Recorders,

Transcription Kits and Accessories.

Powerhouse Dictation for Philips - Dictation,

transcription, meeting recording, mini-tapes,

foot pedals, accessories

DRAUGHTING AND DRAWING OFFICE SUPPLIESCTP Stationery - A4 Poster Boards

EEMBOSSERS AND ENGRAVINGRubber Stamp & Engraving Co - Ideal

& Trodat Embossers (pocket, desk and

electronic), Trotec

ENVELOPES AND MAILINGBSC Stationery - Leo Envelopes

CTP Stationery - Commercial envelopes

Global Envelopes - CelloWrapped, peel+seal,

Self-Seal, FullGum and Printed

Grafton/Star

KZN Envelopes - Manufactures of Printed and

Plain Envelopes

Merpak Envelopes - Complete range of quality

envelopes

Narayan Wholesaler - Wholesaler of Quality

Envelopes, Peel and Seal

PaperGeni

RBE - Papersmart

ERASERS & ERASING / CORRECTION FLUIDSBIC South Africa (Pty) Ltd - Tippex tape,

bottle and Pen


Max Frank - Uni

Palm Stationery Manufacturers - Tape/Erasers

Pentel S.A (PTY) LTD - Hi-Polymer and Ain

eraser, correction tape and pens


FFAX ROLL MANUFACTURERSRotunda (Pty) Ltd.

FILES AND FILINGAfrican Filing Systems - Top retrieval filing

and arching products

BSC Stationery - Treeline, Mobifile

CTP Stationery - Full range of quality DONAU

brand

Flip File - Executive display files, expanding

files, Document folders, dividers

Freedom Stationery - Edo / Unifile

Palm Stationery Manufacturers - Lever arch,

Ringbinder files, Manilla flat folders

Grafton/Star

Kolok - Geha (Binding machines)

Palm Stationery Manufacturers - leaver arch,

ring binder files, manilla flat folders.

Pentel S.A (Pty) Ltd. - Display book Vivid,

document file, clip file and presentation file

Rexel Office Products - Prima and Rexel

ranges

Specialised Filing Systems - Top Retrieval,

Archive and Off-Site

Tidy Files - Filing solutions

FILES MECHANISMSPress Products - Lever arch, Ring binders

FOLDERSCTP Stationery - DONAU Brand


Palm Stationery Manufacturers - View files,

polypropylene & board folders

Tidy Files - Specialised

FORMS - LEGAL AND MISCELLANEOUSHortors Stationery - complete range of custom,

company, miscellaneous, magisterial, etc.

FURNITURE - OFFICE & SCHOLASTICKrost Office Products - accessories

New Era Office cc - Specialising in all office

furniture desks, chairs, credenzas, boardroom

tables, etc

Reboni Furniture Group - Manufacturing and

distribution of educational and office furniture

Specialised Filing Systems - Cabinets,

Shelving and Hi-Density

41

b u y e r s ’ g u i d e S e e p a g e 4 6 f o r c o n t a c t d e t a i l s

CombBind 100 WireBind W20 ThermaBind T400CombBind 110 CombBind C200MultiBind 230Comb & WireCombBind C210 CombBind C250 Pro www.rexelsa.co.za

Binding doesn’t getany simpler!

Working for you

GGUILLOTINES AND TRIMMERSAZ Trading - DSB, Kobra

Beswick Office Products - Fellowes, Vivid

Maynards Office Technology - IDEAL

Shredders & Guillotines – SA Distributors

Press Products - BindQuip

Rexel Office Products - SmartCut and

ClassicCut

IINDEX TABBING AND DIVIDERSCTP Stationery - DONAU Brand board and P.P

Flip File - Index Tabs, Flip tabs


Grip Binders


Rexel Office Products - Rexel, Mylar and

Prima board

INKSKMP - for computer consumables.

Max Frank - Shachihata, Artline

Rexel Office Products - Numbering machine

ink

Rubber Stamp & Engraving Co - Trodat,

Noris fastdry, security, numbering, franking.

Laundry.

JJANITORIALKolok - Goldenmarc (Cleaning products),

Brooms, Mops and equipment.

LLABELSFreedom Stationery - Marlin

Nor Paper

Pyrotec - Tower stationery, inkjet-laser labels

Redfern Print Services - Redfern Inkjet/laser/

copier labels and a full range of stationery labels

Rotunda (Pty) Ltd.

Specialised Filing Systems - Filing


LABELLING MACHINESKemtek Imaging Systems - Distributor of

Brother P-Touch Labelling System

LAMINATING MACHINESAZ Trading - DSB, Speedlam, Lamiace

D.O.S - Tofo, DSB, Leitz

Kolok - GEHA and Galaxy

Parrot Products - Parrot A4 and A3

Laminators

Press Products - GMP

Rexel Office Products - GBC and Rexel ranges

LAMINATING POUCHES AND MATERIALSAZ Trading - A0 to ID card size

Kolok - GEHA, Penguin laminating pouches

and rolls

Parrot Products

Press Products - GMP

Rexel Office Products - GBC

LEGAL STATIONERYHortors Stationery - All legal registers, forms,

diaries etc

LETTER TRAYSKrost Office Products

MMAILING TUBES

CTP Stationery

MARKERSBIC South Africa (Pty) Ltd - Permanent

Markers, Highlighters, whiteboard


Interstat Agencies - Edding

Max Frank - Artline , Maxi, Uni

Parrot Products - White board, permanent

and OHP markers. Wide range of

highlighters

Penflex - White board, flipchart, permanent

markers, highlighters

Pentel (Pty) Ltd. - Maxiflo, white board

marker and paint marker


MATHEMATICAL GEOMETRY SETS & ACCESSORIESFreedom Stationery - Marlin



MINUTE AND GUARD BOOKSHortors Stationery - Company registers,

minute books and other legal registers

NNUMBERING MACHINESRexel Office Products

Rubber Stamp & Engraving Co - Reiner

Dater/Numberer (manual/electronic), Trodat

OOFFICE ERGONOMICSRexel Office Products - Kensington

copyholders, risers, footrests, Rexel range of

electric staplers and punches which reduces

chances of RSI (repetitive strain injury)

OVERHEAD PROJECTION AND ACCESSORIESKolok - Penguin Transparencies

Max Frank - Artline

Parrot Products - Data Projectors, OHPs,

screens and rear projection film

42


Fusion 1000L Fusion 1100L Fusion 3000L Fusion 3100L Fusion 5000L Fusion 5100L

Excellence AcceleratedGet it right first time, in less time.

www.rexelsa.co.za

Working for you

Penflex - Penflex Overhead projector pens

Rexel Office Products - NOBO

PPACKAGINGMerpak Envelopes - Postsafe packaging range

PAPER AND BOARDCTP Stationery - DONAU A4 poster boards

Empire Toy & Stationery - Butterfly paper

Freedom Stationery

Grafton/Star

Kolok - Geha (paper media), EPSON, HP,

CANON,

Nor Paper

Palm Stationery Manufacturers - Cubes and

board

Paper World Handmade Paper, Embossed

Paper, Specialty Papers, Scented Paper Board,

Paper Products

Peters Papers - Rotatrim, Typek and Smart

Copy


RBE - Papersmart

Rexel Office Products - Prima Paper & Board

TRIBE - TRIBE Inkjet Paper and Film

PAPER FOLDING MACHINESMaynards Office Technology - IDEAL


PENCILSBIC South Africa (Pty) Ltd - BIC Evolution

Graphite, BIC Matic Clutch ,Velocity Clutch,

Atlantis Clutch, BU4 Clutch

Freedom Stationery - Marlin / Edo

Max Frank - Uni


Pentel S.A (Pty) Ltd - Hotshot, Mechanical

Pencil, Techniclick Pencil.


Rexel Office Products - Rexel HB & Derwent

Staedtler SA (Pty) Ltd - Tradition, Wopex,

Technical, Clutch Pencils and lead

PENCIL LEADSBIC South Africa (Pty) Ltd - Criterium 0.5mm

leads


Max Frank - Uni

Pentel S.A (Pty) Ltd - Ain lead, standard lead

- various grades

PENCIL SHARPENERSFreedom Stationery



PENSBIC South Africa (Pty) Ltd - Clic, Crystal,

Orange and Prismo

Freedom Stationery - Marlin and Edo

Max Frank - Artline, Maxi, Uni


Penflex - Penflex ballpoints and rollerballs

Pentel S.A (Pty) Ltd - Superb Ballpoint,

Energel Pen


Staedtler SA (Pty) Ltd - Ball point, Fineliner,

Gel and Pigment liner pens

PEN CARBON BOOKSFreedom Stationery - Marlin


RBE - NCR Business Books

PERSONAL STATIONERYCTP Stationery - Home office and personal

filing system, diaries

Grafton/Star

PLANNING BOARDS AND ACCESSORIESParrot Products - Range of year planners,

term planners, maps and in/out boards.

custom printed boards designed to

specification.

Rexel Office Products - NOBO planners

POINT OF SALE PRINTER ROLLSPaperGeni

Rotunda (Pty) Ltd.

PRINTINGKolok - Epson, Lexmark (Hardware), HP

Printers, Oki (Hardware) Pantum, Samsung

Olivetti Imports - Distributors of

Multifunctional Printers / Copiers

Star Stationers and Printers

Unicopy & Stationers CC - for all your printing

& stationery requirements

PRINTER CONSUMABLESImpression Management - Prinart, Logic,

Q-Ink, Sanchi, Oliser and ATI

KMP - For computer consumables.

Ink Spot Suppliers - Suppliers of all brands of

inkjet and LaserJet cartridges

Kolok - Epson (inkjet, large format etc),

Lexmark, HP, Brother (Toners and Inks), Oki

(Toners, inks and Ribbons), Tally Genicom

(Ribbons), Seikosha (Ribbons), Panasonic

(Toners and Ribbons), Kyocera (Toners),

Printronix (Ribbons), IBM (Ribbons), Ricoh

(Toners), Fujitsu (Ribbons), Pantum (Toners)

Nor Paper

PaperGeni

Royce Imaging Industries - Remanufacturers

and suppliers of inkjet and laser cartridges

Technical Systems Engineering - Suppliers

of quality compatible cartridges and bulk

inks for Epson, Canon, Lexmark, HP and

Samsung

PUNCHES AND PERFORATORSFreedom Stationery - Marlin


Parrot Products - Parrot range of punches


Rexel Office Products - Rexel

RRUBBER STAMPSMax Frank - Schachihata X Stampers

Rubber Stamp & Engraving Co. - Trodat

RUBBER STAMP MANUFACTURING EQUIPMENTRubber Stamp & Engraving Co - AZ Liquid

polymer, TROTEC laser engraver, flash

system

43


Fusion 1000L Fusion 1100L Fusion 3000L Fusion 3100L Fusion 5000L Fusion 5100L

Excellence AcceleratedGet it right first time, in less time.

www.rexelsa.co.za

Working for you

RULERSFreedom Stationery - Marlin



Penflex - PENFLEX rulers

SSCHOLASTIC SUPPLIESBSC Stationery Sales - Treeline

CTP Stationery

Empire Toy & Stationery - Butterfly

Flip File - Flip File display books A5, A4, A2, A3

Freedom Stationery - Marlin and Edo

Gordon’s Productions - contact paper

woodgrain, marble, pattern designs. Magic

cover back to school clear and coloured

self adhesive paper. (4M rolls, A4 and lever

arch). Plastic coated brownkraft rolls and

pre-cut polythene covers.

Grafton Paper Products

Impala Vuwa Stationery Manufacturers

Max Frank - Artline, Maxi, Uni


Parrot Products - chalk boards/slates


Pyrotec - Tower Adhesive Book Cover 45cm

x 2m

SCISSORS AND CUTTERSFreedom Stationery - Marlin



Rexel Office Products

SCRAPBOOKINGRexel Office Products - Trimmers and

guillotines

Rubber Stamp & Engraving Co - Making

memories, Clearsnap, Marvy, Ranger, Bazzill,

Carl

SHREDDERS AND ACCESSORIESAZ Trading - DSB, Kobra, Roto, Repairs to all

makes

D.O.S - Kobra

Kolok - GEHA entry level and high-end

shredders

Nikki Distributors - Nikki shredders

Parrot Products - Parrot range of value

shredders

Rexel Office Products - Rexel range

Maynards Office Technology - IDEAL


SLATESFreedom Stationery - Marlin

Parrot Products - Whiteboard and chalk

board

SPIKE FILESGrip Binders

STAMPS, STAMP PADS AND INKSKemtek Imaging Systems - Distributor of

Brother Stampcreator PRO

Rubber Stamp & Engraving Co - Trodat,

pre-inked stamps, stamp and fingerprint

pads

STAPLING MACHINES AND STAPLESFreedom Stationery - Marlin

Interstat Agencies - Genmes


Parrot Products - Parrot range of staplers

Rexel Office Products - Rexel range

STATIONERY SUNDRIES - SCHOLASTICCTP Stationery - DONAU Scissors and cutting

knives

Freedom Stationery - Marlin, Edo and Unifile



STENCILSFreedom Stationery

STORAGE SYSTEMSCTP Stationery - Archiving Systems -

Suspension Files

Kolok - Verbatim (hard drives, USB sticks

etc), HP, Sandisk

Rexel Office Products - Storage boxes

Specialised Filing Systems - Filing


TTAPESFreedom Stationery


TELECOMMUNICATIONSNikki Distributors - Siemens office phones

TELEX ROLLS AND TELETEX PAPERRotunda (Pty) Ltd.

THERMAL ROLLSRotunda (Pty) Ltd.

TONERS AND CARTRIDGESKMP - Computer consumables

Kolok - Penguin (Inkjets and Laser toners),

Epson, Lexmark, HP, Canon, Pantum (toners),

OKI, Samsung

PaperGeni

TOP RETRIEVAL FILINGOptiplan a div of Waltons - Paper based top

retrieval filing systems

Specialised Filing Systems - Total Solution

and more

Tidy Files - Complete onsite and offsite filing

solutions

TOYS, HOBBIES AND GAMESFreedom Stationery

Pyrotec - Toby Tower Stickers and Activities

TRANSFER LETTERING AND SIGNSParrot Products - Vinyl lettering

TRANSPARENCIESKolok - Penguin transparencies for inkjet and

laser OEM, Penguin and HP Transparencies

Rexel Office Products - NOBO range

44


Auto+ 60X Auto+ 80X Auto+ 200X Auto+ 300X | 300M Auto+ 500X | 500M Auto+ 750X | 750MAuto+ 100X | 100M*Max saving when using an Auto+ 500X compared to

a traditional feed shredder in a similar price level.

Spend 98% less time shredding*

UPGRADE TO AUTOFEED

Working for you

www.rexelsa.co.za

45


• The Buyers’ Guide is an affordable way to highlight your brands while simultaneously

introducing up-and-coming stockists to the trade.

• The Buyers’ Guide is a valuable sourcing tool to market your business and the brands

that you carry.

• To book space, contact Wendy on [email protected] or (011) 781 0088.

DID YOU KNOW?

Auto+ 60X Auto+ 80X Auto+ 200X Auto+ 300X | 300M Auto+ 500X | 500M Auto+ 750X | 750MAuto+ 100X | 100M*Max saving when using an Auto+ 500X compared to

a traditional feed shredder in a similar price level.

Spend 98% less time shredding*

UPGRADE TO AUTOFEED

Working for you

www.rexelsa.co.za

African Filing Systems( 011 614 9445 www.africanfiling.co.za

7 086 540 6892 [email protected]

AZ Trading( 086 111 4407 www.aztradingcc.co.za


BIC South Africa (Pty) Ltd( 011 474 0181 PO BOX 43144, Industria, 2042

7 011 474 6068 16 Maraisburg Road, Industria, 2042

BSC Stationery Sales( 011 086 2900 Box 278, Brakpan, 1540


CTP Stationery( 011 226 5600 Box 43501, Industria, 2042


D.O.S (Denton Office Solutions)( 086 000 7468 [email protected]

7 086 237 4614 www.dosptyltd.biz

Empire Toy & Stationery( 011 614 2243 Box 261524, Excom, 2023


Flip File( 021 638 3105 Box 2190, Clareinch, 7740


Freedom Stationery - Johannesburg( 011 314 0953/4 Box 6459, Halfway House, 1685


Freedom Stationery - Cape Town( 021 557 9152/3 36-38 Silverstone Rd Killarney Gardens


Freedom Stationery KZN (Head Office)( 032 459 2820 Box 478, Mandini, 4490


Freedom Stationery - East London( 043 731 2422 Box 14111 West Bank 5218


Global Bag And Sportswear Manufactures( 031 305 6507 P.O Box 18586, Dalbridge, 4014

7 031 301 6553 www.globalbags.co.za

Global Envelopes( 031 465 5544 [email protected]

7 031 465 5634 www.envelopes.co.za

Gordon’s Productions( 031 705 8713 Suite 69, PvtBag X4, Kloof, 3640


Grafton/Star Paper Products( 011 262 0777 Box 550, Bergvlei, 2012


Grip Binders( 011 421 1300 [email protected]

Hortors Stationery( 011 620 4800 Box 1020, Johannesburg, 2000


Impala Vuwa Stationery Manufacturers( 036 634 1535 Box 389, Ladysmith, 3370


Ink Spot Suppliers( 011 854 3013


Interstat Agencies - Durban( 031 569 6550 Box 201707, Durban North, 4016


Interstat Agencies - Cape Town( 021 551 9555 Box 36696, Chempet, 7442


Interstat Agencies - Port Elizabeth( 041 453 2558 Box 27693, Greenacres, 6057


Kemtek Imaging Systems( 011 624 8000 Box 86173, City Deep, 2049


Kemtek Imaging Systems - Cape( 021 521 9600 Box 181, Cape Town, 8000


Kemtek Imaging Systems - KZN( 031 700 9363 Box 15685, Westmead, 3608


Kemtek Imaging Systems - PE( 041 582 5222 Box 15685, Westmead, 3608


Kemtek Imaging Systems - PTA( 012 804 1410 PO Box 816, Silverton, 0127


KMP( 021 709 0190 Box 183, Steenberg, 7947


Kolok - Head Office( 011 248 0300 Box 4151, Johannesburg, 2000


Kolok - Cape Town( 021 597 2700 Box 6385, Roggebaai, 8012


Kolok - Durban( 031 570 4900 Box 4206, Riverhorse Valley East, 4017


Kolok Polokwane( 015 298 8795 Box 862, Ladanna, 0704


Kolok - Port Elizabeth( 041 406 9900 Box 3163, North End, 6056


Kolok - Namibia( 00264 (61)370500 Box 40797, Ausspannplatz, Namibia

7 00264 (61)370525 [email protected]

Kolok - Nelspruit( 013 758 2233 Box 4338, White River, 1240


Kolok - Bloemfontein( 051 433 1876 PvtBag X01, Brandhof, Bloemfontein


Kolok - Botswana( 00267 393 2669 PvtBag B0226, Bontleng, Gaborone


Krost Office Products( 011 626 2067 Box 75401, Gardenview, 2047


KZN ENVELOPES( 031 465 3992 P O Box 41259, Rossburgh, 4072


Max Frank( 011 921 1811 Box 200, Isando, 1600


Maynards - Olympus Audio S.A / Olivetti Distributors( 0860 00 1922 [email protected]

www.maynards.co.za

Merpak Envelopes( 011 719 7700 [email protected]

7 011 885 3174 www.merpak.co.za

Narayan Wholesaler( 083 444 0959 [email protected]

7 011 869 7243

New Era Office cc( 011 334 2013 Box 10383, Lenasia, 1821


Nikki - Cape Town( 0860 006731 [email protected]

7 0800 204868 www.nikki.co.za

Nikki - Durban( 0860 006731 [email protected]


Nikki - Johannesburg( 0860 006731 [email protected]


Nikki - Pretoria( 0860 006731 [email protected]


Nor Paper( 011 011 3900


Optiplan a division of Waltons( 011 620 4000 Pencil Park, Croxley Close, Herriotdale


Palm Stationery( 031 507 7051 [email protected]

7 031 507 7053 www.palmstat.co.za

PaperGeni( 011 011 3900 [email protected]

7 011 011 4099 www.papergeni.co.za

Paper World( 012 250 1477/8 [email protected].

7 012 250 0322 www.paperworldsa.com

Parrot Products( 011 607 7600 [email protected]

7 011 615 2502 www.parrotproducts.biz

Penflex( 021 521 2400 Box 36964, Chempet, 7442

7 021 521 2402/3 [email protected]

Pentel S.A (Pty) Ltd( 011 474 1427/8 Box 202, Crown Mines, 2025

7 011 474 5563 www.pentel.co.za

Peters Papers( 011 677 9000 [email protected]

7 011 622 6646 www.peterspapers.co.za

Powerhouse Dictation( 011 887 1056 [email protected]

7 086 555 3833 www.speech.co.za

Power Stationery( 032 533 4003 Box 1305, Verulam, 4340


Press Products( 011 493 6332 [email protected]

7 011 499 1019 www.pressproducts.co.za

Pyrotec( 021 787 9600 PvtBag X1, Capricorn Square, 7948


RBE Stationery Manufacturers (Pty) Limited( 011 793 7321 [email protected]

7 011 793 7348 www.rbe.co.za

Reboni Furniture Group( 086 173 2664 www.reboni.co.za


Redfern Print Services - Cape Town( 021 552 9680 Box 403, Milnerton, 7435


Redfern Print Services - Durban( 031 205 9598 [email protected]

7 031 205 7092 www.redfern.co.za

Redfern Print Services - Johannesburg( 011 837 4119 Box 1445, Crown Mines, 2025


Rexel Office Products( 011 226 3300 www.rexelsa.co.za


Rotunda (Pty) Ltd.( 021 799 5770 15 Hillstar Avenue, Wetton, 7780


Royce Imaging Industries( 011 792 9530 www.royceimaging.co.za


Rubber Stamp & Engraving Co - Head Office( 011 262 1400 Box 931, Wendywood, 2144


Rubber Stamp & Engraving Co - Cape Town( 021 448 7008 Box 931, Wendywood, 2144


Rubber Stamp & Engraving Co - Durban( 083 377 4109 Box 931, Wendywood, 2144


South African Diaries( 021 442 2340 Box 4862, Cape Town, 8000


Staedtler SA (Pty) Ltd( 011 579 1600 www.staedtler.co.za


Specialised Filing Systems( 011 477 0640 www.specfiling.co.za

7 011 477 3528

Star Stationers and Printers( 031 569 1061 [email protected]

7 031 569 1094 www.starstat.co.za

Technical Systems Engineering( 011 708 2304 Box 1532, Northriding, 2162


Tidy Files( 011 943 4210 www.tidyfiles.co.za

Topmark( 011 837 8045 [email protected]

7 011 837 7442

Tower (Division of Pyrotec) - Cape Town( 021 787 9600 PvtBag X1, Capricorn Square, 7948

7 021 787 9791

Tower (Division of Pyrotec) - Johannesburg( 011 611 1820 59 Lepus Rd, Crown Mines, 2025


Tower (Division of Pyrotec) Durban( 031 701 0192 Box 594, Pinetown, 3600


Tribe( 011 314 4746 (Jhb) Box 6280, Halfway House, 1685

7 021 386 4261 (Cpt) [email protected]

Unicopy & Stationers CC ( 031 201 8415 122 Che Guevara Road, Glenwood, 4001


Versafile( 011 226 5600 Box 43501, Industria, 2042


CONTACT DETAILS HERE

Win this!winner

ANOTHER GREAT BRAND FROM

EVERYDAYMatte

PREMIUMGloss

LUXURYMicro-porous

Gloss

Head Office Cape Town+27 21 787 9600

Johannesburg(011) 611 1820

Durban(031) 701 0192

Websitewww.towerproducts.co.za

PHOTO QUALITYINKJET PAPER

VIVID COLOUR, HIGH RESOLUTIONWATER AND FADE RESISTANT

Tower My Office Photo Paper advert 23 FEB 2016.indd 1 2016/02/23 10:08 AM

The winner of the Tower hamper in our March issue is Fred van Deventer

Congratulations!


The real stuffNot marketing fluff

What’s the highlight of your working career?Launching the mobile computing and wireless networking software division of Scantec as a separate company called RangeGate – from choosing the company name and helping to develop the corporate identity, to watching it grow into the success it is today

If you could change one thing about your industry, what would it be?I would like to see more dealers embracing digital technology and making it work for their businesses

What do you like best about the office products industry?I am very privileged to represent one of the world’s largest suppliers of branded office products (ACCO Brands) and to be able to bring to market innovative and exciting new products that are designed to make work, school and home office life easier, more productive and more fun

What’s your greatest personal achievement?Definitely my amazing husband and two kids

Describe yourself in three wordsCreative, driven, straightforward

Where did you grow up?Johannesburg

What was your first CD?I’m not sure, it could have been Michael Jackson or Celine Dion

What’s your favourite gadget?Tough competition between my iPad and mobile phone

What’s your favourite movie?Pretty Woman

What’s your favourite meal?Seafood

Do you have a hobby?Shopping and interior design

What music did you listen to in the car this morning?Livin’ La Vida Loca on 94.7

Do you have any pets?Unfortunately we lost our pet chow two years ago, and my family still hasn’t recovered from the loss

What was your first car?Toyota Conquest

Karmen Naicker, national marketing & key account manager – Rexel Office Products

t h e r e a l s t u f f


Send us your funniest caption for the photograph below and you stand a chance to win a Rexel Laminator GBC Fusion 1100 A4 valued at R2 000. Send your Punchline and contact details to [email protected] with Punchline in the subject line

WinThe Rexel Laminator is 33% faster than competitor machines, taking just 45 seconds to laminate a standard A4 pouch or 80 pouches per hour, with an additional cold setting for heat sensitive documents. Other features include:• Automatic switch off after 30 minutes of inactivity.• Exit tray keeps pouches straight as they come

through the heated rollers for a perfect, warp-free finish

• Incorporates SureFlow™ Technology that reduces jamming significantly for stress-free laminating and maximum productivity

• Laminates up to A4 size including ID cards, notices and certificates

• Modern, compact design is easy to move around and suits most office and home environments

• Single touch button interface: simple to use, no previous experience required

• Three heat settings • Accepts 2 x 75 micron (150 in total) pouches, 2 x

100 micron (200 in total) and 2 x 125 micron (250 in total).

Caption this!

WINME

WINNING CAPTION MARCH ISSUEWinning Caption: “According to my calculations, we should be on Holiday now...” – Vernon Wagner, Cape Town

p u n c h l i n e

Working for you

www.rexelsa.co.za

For the BRIGHT at heart!

For theT

at heart!

Rexel PUNCHLine

Matching staplers available

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w.shop-sa.co.za

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YOUR IMAGE & LOGO

INSERAT_MINE.indd 3 18.04.16 14:31

Documents

Vol 100 issue 04 2016