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Monitor signals in large companies, anticipate structural changes
– and provide leaders the intelligence to drive agility
(Feb 1, 2013 - Jan 31, 2015) www.genpact.com/home/volatility-adaptation-index
Volatility and Adaptation Index (VAI)
DESIGN ∙ TRANSFORM ∙ RUN
DESIGN • TRANSFORM • RUN 2 © 2015 Copyright Genpact. All Rights Reserved.
CONTENTS
Introduction: Genpact Volatility and Adaptation Index (VAI) 03
Why Volatility and Adaptation Index (VAI)? 03
Methodology 04
Section 1: Overall insights 06
Recurring themes for volatility and adaptation 09
Main drivers of VAI 10
Analysis of 3 months covering Nov ‘14-Jan’15
24 month historical trend from Feb’13 to Jan’15
Section 2: Industry specific analysis 14
Comparison across industries 15
24 month historical trend across industries
Comparison of VAI across industries in the last 3 months
Retail banking 21
Commercial banking 22
Capital markets 23
Insurance 24
Healthcare 25
Life sciences 26
Consumer goods 27
Manufacturing 28
High tech 29
DESIGN • TRANSFORM • RUN 3 © 2015 Copyright Genpact. All Rights Reserved.
Insight into global enterprises’ environment and structural moves facilitates strategy and organizational alignment
• Unprecedented economic volatility leads global
companies to adapt, often through transformed
business operations
• Events like profit warnings, cost-cutting initiatives,
M&A, change of senior leadership signal volatility,
and adaptation measures
• Genpact Volatility and Adaptation Index (VAI) is a
directional measure based on monitoring of large
data sets across a sample of 800 companies
• It provides senior leaders with the intelligence to
inform structural decisions and facilitate
organizational alignment
Why volatility and adaptation index (VAI)?
DESIGN • TRANSFORM • RUN 4 © 2015 Copyright Genpact. All Rights Reserved.
Volatility and Adaptation Index - sample
Methodology
Heathcare
Others
High tech
Manufacturing
Life sciences
Insurance
Consumer goods
Capital markets
Retail banking
Commercial banking
9%
5% 7%
10%
11%
21%
9%
12%
7%
9%
Europe Asia-Pacific and Japan
North America
63%
16% 21%
By Industry By Geography
DESIGN • TRANSFORM • RUN 5 © 2015 Copyright Genpact. All Rights Reserved.
Volatility and Adaptation Index (VAI) - methodology
800 global
companies
with sizeable
operations
63% North
America
21% Europe
16% Asia
Pacific and
Japan
Identified
“events” that
signal current
or future
volatility
correlated to
changes in
operating
strategy-
restructuring,
change in
leadership,
regulatory etc.
Monitoring of
online media,
newswires,
publications,
financial
statements,
databases and
social media to
screen content
Analytics to
filter the news,
attribute
relevance and
salience
Volatility and
Adaptation
Index =
[% of companies
displaying
events]
X
[average number
of volatility
events per
company]
• This release covers 24 months with data updated till January 31, 2015
• Events include both macro industry-wide events such as regulations and company
level events like financial underperformance or cost cutting
• Industries - Banking, Insurance, Capital Markets, Healthcare, Life Sciences,
Manufacturing, Consumer goods, etc.
Quarterly Index Analytics Definition
Methodology
Section 1
Overall insights
DESIGN • TRANSFORM • RUN 7 © 2015 Copyright Genpact. All Rights Reserved.
Executive Summary
Operating changes gain momentum as volatility stabilizes. Good time for CEO’s action
• Future still uncertain, and temporary
stability is a good time to prepare
• Heed agility imperative: Comparative speed
of adaptation might determine success against
competitors and has implications for
shareholders as performance is scrutinized
• Enhance ability to change enterprise-wide
direction fast: speed of strategy formation and
organizational alignment can be shortened by
• Observing practices adopted by early
movers-some monitored by VAI
• Creating a burning platform internally by
communicating those competitors’ moves
• Utilizing lean-management principles to:
Align strategy with execution; sustain the
pace of change by discovering better ways
of working and enabling people to
contribute fully; generate material impact by
delivering value efficiently to customers
• Total index flat at moderate levels in the
last 12 months* compared to highs of 2013;
45% companies manifest some volatility and
change
• Leadership changes, M&A and
restructuring/cost cutting accounted for
much of VAI; fewer companies reported
industry or regulatory changes
• Capital markets (leadership changes,
financial conditions most widespread),
followed by retail banking have highest VAI
in last 3 months
• Largest reduction in VAI for high tech
followed by insurance
• Results corroborated by Genpact’s own
operational measurements e.g. Mortgage
operations in banks; Consumer goods’ keen
interest in operations transformation services
* Feb 2014-Jan 2015
Insights Implications for C-suite
DESIGN • TRANSFORM • RUN 8 © 2015 Copyright Genpact. All Rights Reserved.
DESIGN • TRANSFORM • RUN 9 © 2015 Copyright Genpact. All Rights Reserved.
Overview ► Main themes ► Nov’14–Jan‘15
Recurring themes for volatility and adaptation*
*Data from Nov’1, 2014 to Jan’31, 2015
WORD CLOUD ANALYSIS ALL INDUSTRIES
Nov’14-Jan‘15 Word cloud illustrates frequency of text observed. Size of word corresponds to the
number of times the word was used across all data sources.
DESIGN • TRANSFORM • RUN 10 © 2015 Copyright Genpact. All Rights Reserved.
Overview ► Main drivers ► Last 3 months (Nov’14–Jan’15) vs. trailing 12 months
Leadership changes, M&A and financial pressures account for much of VAI in the last 3 months
Vo
latilit
y a
nd
Ad
ap
tatio
n In
de
x
M&A activity picked up
in last 3 months
compared to trailing 12
months
Leadership changes
reduced in last 3
months compared to
trailing 12 months
Industry, regulatory
changes dipped
considerably in the last
3 months compared to
trailing 12 months
ALL INDUSTRIES
Nov’14– Jan‘15
Ove
rall
Ind
us
try,
reg
ula
tory
or
geo
gra
ph
ic
ch
an
ge
Fin
an
cia
l
co
nd
itio
n
Re
str
uc
turi
ng
Lea
ders
hip
ch
an
ge
Ac
qu
isit
ion
or
ge
og
rap
hic
ex
pan
sio
n
Volatility events
Adaptation responses
+38%
Nov’14-
Jan’15
Trailing
12
Months
-17%
Nov’14-
Jan’15
Trailing
12
Months
-85%
Nov’14-
Jan’15
Trailing
12
Months
DESIGN • TRANSFORM • RUN 11 © 2015 Copyright Genpact. All Rights Reserved.
Overview ► Main drivers ► 2014 (Feb’14–Jan’15) vs. 2013 (Feb’13-Jan’14)
M&A and financial pressures’ share of VAI decreased in 2014 compared to 2013
Vo
latilit
y a
nd
Ad
ap
tatio
n In
de
x
M&A activity has
reduced in Feb’14–
Jan’15 compared to
Feb’13-Jan’15
Volatility due to
financial conditions
dipped in Feb’14–
Jan’15 compared to
Feb’13-Jan’15
Leadership changes
up in Feb’14–Jan’15
compared to Feb’13-
Jan’15
ALL INDUSTRIES
Feb’13 – Jan‘15
Re
str
uc
turi
ng
Ove
rall
Ac
qu
isit
ion
or
ge
og
rap
hic
ex
pan
sio
n
Lea
ders
hip
ch
an
ge
Ind
us
try,
reg
ula
tory
or
geo
gra
ph
ic
ch
an
ge
Fin
an
cia
l
co
nd
itio
n
Volatility events
Adaptation responses
Feb’13-
Jan’14
-27%
Feb’14-
Jan’15
Feb’14-
Jan’15
-33%
Feb’13-
Jan’14
Feb’13-
Jan’14
Feb’14-
Jan’15
+43%
DESIGN • TRANSFORM • RUN 12 © 2015 Copyright Genpact. All Rights Reserved.
Overview ► Main drivers ► Historical trend (Feb’13–Feb’15)
VAI flat compared to trailing 12 months average; more adaptation responses seen than volatility events
Vo
lati
lity
an
d A
dap
tati
on
In
dex
ALL INDUSTRIES
Feb’13–Jan‘15 Adaptation responses Volatility events
Feb’13–
Apr‘13
May’13–
Jul'13
Aug’13–
Oct‘13
Nov’13–
Jan‘14
Feb’14–
Apr‘14
May’14–
Jul’14
Trailing
12 months
average
39 19 25 25 21 22 22 43 34
Industry, regulatory or geography changes
Acquisition or geographical expansion
Restructuring
Leadership change
Financial condition
Aug’14–
Oct’14
Nov’14–
Jan’15
DESIGN • TRANSFORM • RUN 13 © 2015 Copyright Genpact. All Rights Reserved.
Overview ► Main drivers ► Historical trend (Feb’13–Feb’15)
VAI flat compared to trailing 12 months average; more adaptation responses seen than volatility events
Vo
lati
lity
an
d A
dap
tati
on
In
dex
ALL INDUSTRIES
Feb’13–Jan‘15 Adaptation responses Volatility events
Feb’13–
Apr‘13
May’13–
Jul'13
Aug’13–
Oct‘13
Nov’13–
Jan‘14
Feb’14–
Apr‘14
May’14–
Jul’14
Trailing
12 months
average
Aug’14–
Oct’14
Nov’14–
Jan’15
43
22 19
22 21
39
25 25
34
Financial condition
Acquisition or geographical expansion
Leadership change
Restructuring
Industry, regulatory or geography changes
Section 2
Industry specific analysis
DESIGN • TRANSFORM • RUN 15 © 2015 Copyright Genpact. All Rights Reserved.
Industry comparison ► Historical trends (Feb’13–Jan’15)
Sharp differences in trend across industries; volatility and adaptation picks ups in capital markets, healthcare and manufacturing
120
100
80
60
40
20
ALL INDUSTRIES
Feb’13–Jan‘15
Vo
lati
lity
an
d A
dap
tati
on
In
dex
Feb’13–Apr‘13 May’13–Jul'13 Aug’13–Oct‘13 Nov’13–Jan‘14 Feb’14–Apr‘14 May’14–Jul’14 Aug’14–Oct’14 Nov’14–Jan’15
Capital markets
Retail banking
Commercial banking
Healthcare
Consumer goods
Manufacturing
Life sciences
Insurance
High tech
DESIGN • TRANSFORM • RUN 16 © 2015 Copyright Genpact. All Rights Reserved.
Industry comparison ► Nov’14– Jan‘15
2525
610
14
25
3031
3737
52
Insu
rance
Vo
latilit
y a
nd
Ad
ap
tatio
n In
de
x
All
Ind
ustr
ies
Fe
b’1
4-J
an’1
5
All
Ind
ustr
ies
No
v’1
4–Ja
n’1
5
Ca
pita
l m
ark
ets
Life
scie
nce
s
Re
tail
ba
nkin
g
Ma
nu
factu
rin
g
Co
nsu
me
r g
oo
ds
Co
mm
erc
ial b
an
kin
g
He
alth
ca
re
Hig
h te
ch
Highest levels of volatility and adaptation in capital markets, closely followed by banking
Nov'14-Jan'15
Capital markets showed highest volatility and
adaptation index between Nov’14-Jan’15 (explained
by leadership change, financial conditions and
restructuring)
DESIGN • TRANSFORM • RUN 17 © 2015 Copyright Genpact. All Rights Reserved.
Capital Markets
Industry comparison ► Nov’14–Jan‘15
Capital markets and retail banking show most volatility and adaptation; leadership change main trigger across industries
Commercial
Banking
Retail Banking
Overall
Index
Number of
events
% of
companies
impacted Main volatility themes
1. Leadership change
2. Financial condition
3. Restructuring
1. Leadership change
2. Restructuring
3. Financial conditions
1. Leadership change
2. Acquisition or geographic
expansion
3. Financial conditions
Nov'14-Jan'14
DESIGN • TRANSFORM • RUN 18 © 2015 Copyright Genpact. All Rights Reserved.
Industry comparison ► Nov’14–Jan‘15
Fewer events observed in high tech and insurance in the last quarter; more in capital markets and banking
% of
companies
impacted
Avg.
number of
volatility events
per company
Healthcare, Insurance
Retail Banking, Life sciences
Insurance, High tech
Life sciences, Retail Banking
Acquisition or expansion
Leadership changes, cost cutting/restructuring
Financial conditions
Vo
lati
lity
an
d A
dap
tati
on
In
de
x
% delta from last 12 months average
0
5
10
15
20
25
30
35
40
45
50
55
-100 -50 0 50 100
Manufacturing
Life sciences
Insurance
High tech
Healthcare
Capital markets
Consumer goods
Commercial banking Retail banking
Nov'14-Jan'15
DESIGN • TRANSFORM • RUN 19 © 2015 Copyright Genpact. All Rights Reserved.
Almost 50% of companies reported at least one volatility or adaptation events in the last quarter
0 5 10 15 20 25 30 35 40 45 50 55 60 65 70
3.0
2.5
2.0
1.5
1.0
0.5
Trailing 12 months
Overall - Last 3 months
Avera
ge n
um
ber
of vola
tilit
y e
vents
per
com
pany
% of companies impacted
Capital markets
Manufacturing Healthcare
Consumer goods
High tech
Life sciences
Insurance
Commercial banking
Retail banking
Nov’14-Jan’15
Industry comparison ► Nov’14–Jan‘15
DESIGN • TRANSFORM • RUN 20 © 2015 Copyright Genpact. All Rights Reserved.
Industry analysis summary ► Trailing 12 months (Feb’14–Jan’15)
Determinants of volatility and adaptation vary widely by industry
H L
H
# o
f ev
en
ts p
er
co
mp
an
y
% companies impacted
Retail banking Commercial banking Insurance Consumer goods Capital markets
Life sciences Manufacturing High tech
Adaptation responses
A R L Restructuring/
Cost cutting
Acquisitions or
geo expansion
Leadership
changes
Volatility events
F I Financial
pressures
Industry, regulatory or
geography changes
A
L
R
I
F
A
L
R
I
F
A L
R
I F A
L
R I
F A
L
R
I
F
A
L
R
I
F A
L R
I F A
L
R
I F
A
L R
I
F
Feb'14-Jan'15
Healthcare
DESIGN • TRANSFORM • RUN 21 © 2015 Copyright Genpact. All Rights Reserved.
Industry analysis ► Retail banking ► Nov’14–Jan‘15
Volatility and adaptation index - Retail banking Last 3 months (Nov’14-Jan’15) vs. trailing 12 months (Feb’14-Jan’15)
Increased restructuring/cost cutting
Last 3
months#
20%
Trailing 12
months*
.
18%
Decrease in leadership churn
0.30.4
Last 3
months#
Trailing 12
months*
% companies
impacted
Avg. no. of volatility
events reported per
quarter per company
17%
Trailing 12
months*
Last 3
months#
38% 0.4
0.8
Last 3
months#
Trailing 12
months*
% companies
impacted
Avg. no. of volatility
events reported per
quarter per company
Ad
ap
tatio
n
Vo
latilit
y
Trailing 12
months*
Last 3 Months#
37.0 77.0
Financial Condition
Leadership Change
Industry, Regulatory or Geography Changes
Restructuring
Acquisition or Geographical Expansion
Vo
latilit
y a
nd
Ad
ap
tatio
n In
de
x
*Data covering Feb 1, 2014 to January 31, 2015 #Data covering Nov 1, 2014 to January 31, 2014
DESIGN • TRANSFORM • RUN 22 © 2015 Copyright Genpact. All Rights Reserved.
Industry analysis ► Commercial banking ► Nov’14–Jan‘15
Volatility and adaptation index - Commercial banking Last 3 months (Nov’14-Jan’15) vs. trailing 12 months (Feb’14-Jan’15)
Leadership churn increases
Last 3
months#
35%
Trailing 12
months*
28%
Financial stress decreases
0.40.6
Last 3
months#
Trailing 12
months*
% companies
impacted
Avg. no. of volatility
events reported per
quarter per company
Trailing 12
months*
25%
Last 3
months#
16% 0.20.3
Last 3
months#
Trailing 12
months*
% companies
impacted
Avg. no. of volatility
events reported per
quarter per company
Ad
ap
tatio
n
Vo
latilit
y
Last 3 Months#
36.9
Trailing 12
months*
48.1
Industry, Regulatory or Geography Changes
Financial Condition
Acquisition or Geographical Expansion
Leadership Change
Restructuring
Vo
latilit
y a
nd
Ad
ap
tatio
n In
de
x
*Data covering Feb 1, 2014 to January 31, 2015 #Data covering Nov 1, 2014 to January 31, 2014
DESIGN • TRANSFORM • RUN 23 © 2015 Copyright Genpact. All Rights Reserved.
Industry analysis ► Capital markets ► Nov’14–Jan‘15
Volatility and adaptation index - Capital markets Last 3 months (Nov’14-Jan’15) vs. trailing 12 months (Feb’14-Jan’15)
Increase in leadership churn
Last 3
months#
30%
Trailing 12
months*
32%
Financial stress increases
0.60.7
Last 3
months#
Trailing 12
months*
% companies
impacted
Avg. no. of volatility
events reported per
quarter per company
Last 3
months#
28%
Trailing 12
months*
23% 0.40.4
Trailing 12
months*
Last 3
months#
% companies
impacted
Avg. no. of volatility
events reported per
quarter per company
Ad
ap
tatio
n
Vo
latilit
y
61.2
Trailing 12
months*
52.4
Last 3 Months#
Restructuring
Leadership Change
Acquisition or Geographical Expansion
Financial Condition
Industry, Regulatory or Geography Changes
Vo
latilit
y a
nd
Ad
ap
tatio
n In
de
x
*Data covering Feb 1, 2014 to January 31, 2015 #Data covering Nov 1, 2014 to January 31, 2014
DESIGN • TRANSFORM • RUN 24 © 2015 Copyright Genpact. All Rights Reserved.
Industry analysis ► Insurance ► Nov’14–Jan‘15
Volatility and adaptation index – Insurance Last 3 months (Nov’14-Jan’15) vs. trailing 12 months (Feb’14-Jan’15)
Increase in leadership churn
Last 3
months#
13%
Trailing 12
months*
7%
M&A activity picks pace
0.20.1
Last 3
months#
Trailing 12
months*
% companies
impacted
Avg. no. of volatility
events reported per
quarter per company
Last 3
months#
13%
Trailing 12
months*
9% 0.20.1
Last 3
months#
Trailing 12
months*
% companies
impacted
Avg. no. of volatility
events reported per
quarter per company
Ad
ap
tatio
n
Vo
latilit
y
Last 3 Months#
9.5
Trailing 12
months*
4.2
Industry, Regulatory or Geography Changes
Financial Condition
Acquisition or Geographical Expansion
Leadership Change
Restructuring
Vo
latilit
y a
nd
Ad
ap
tatio
n In
de
x
*Data covering Feb 1, 2014 to January 31, 2015 #Data covering Nov 1, 2014 to January 31, 2014
DESIGN • TRANSFORM • RUN 25 © 2015 Copyright Genpact. All Rights Reserved.
Industry analysis ► Healthcare ► Nov’14–Jan‘15
Volatility and adaptation index - Healthcare Last 3 months (Nov’14-Jan’15) vs. trailing 12 months (Feb’14-Jan’15)
Financial stress eases
Last 3
months#
11%
Trailing 12
months*
13%
Increase in leadership churn
0.10.2
Last 3
months#
Trailing 12
months*
% companies
impacted
Avg. no. of volatility
events reported per
quarter per company
Last 3
months#
36%
Trailing 12
months*
21% 0.10.1
Last 3
months#
Trailing 12
months*
% companies
impacted
Avg. no. of volatility
events reported per
quarter per company
Ad
ap
tatio
n
Vo
latilit
y
Last 3 Months#
30.9
Trailing 12
months*
17.3
Industry, Regulatory or Geography Changes
Financial Condition
Acquisition or Geographical Expansion
Leadership Change
Restructuring
Vo
latilit
y a
nd
Ad
ap
tatio
n In
de
x
*Data covering Feb 1, 2014 to January 31, 2015 #Data covering Nov 1, 2014 to January 31, 2014
DESIGN • TRANSFORM • RUN 26 © 2015 Copyright Genpact. All Rights Reserved.
Industry analysis ► Life sciences ► Nov’14–Jan‘15
Volatility and adaptation index - Life sciences Last 3 months (Aug’14-Oct’14) vs. trailing 12 months (Nov’13-Oct’14)
Restructuring/cost cutting down
Last 3
months#
6%
Trailing 12
months*
9%
Financial stress decreases
0.10.2
Last 3
months#
Trailing 12
months*
% companies
impacted
Avg. no. of volatility
events reported per
quarter per company
Last 3
months#
8%
Trailing 12
months*
13% 0.1
0.1
Last 3
months#
Trailing 12
months*
% companies
impacted
Avg. no. of volatility
events reported per
quarter per company
Ad
ap
tatio
n
Vo
latilit
y
Last 3 Months#
14.5
Trailing 12
months*
21.5
Industry, Regulatory or Geography Changes
Financial Condition
Acquisition or Geographical Expansion
Leadership Change
Restructuring
Vo
latilit
y a
nd
Ad
ap
tatio
n In
de
x
*Data covering Feb 1, 2014 to January 31, 2015 #Data covering Nov 1, 2014 to January 31, 2014
DESIGN • TRANSFORM • RUN 27 © 2015 Copyright Genpact. All Rights Reserved.
Industry analysis ► Consumer Goods ► Nov’14–Jan‘15
Volatility and adaptation index – Consumer goods Last 3 months (Nov’14-Jan’15) vs. trailing 12 months (Feb’14-Jan’15)
M&A activity slows down
Last 3
months#
14%
Trailing 12
months*
19%
Financial stress increases
0.20.2
Last 3
months#
Trailing 12
months*
% companies
impacted
Avg. no. of volatility
events reported per
quarter per company
Last 3
months#
20%
Trailing 12
months*
17% 0.30.2
Last 3
months#
Trailing 12
months*
% companies
impacted
Avg. no. of volatility
events reported per
quarter per company
Ad
ap
tatio
n
Vo
latilit
y
Last 3 Months#
30.4
Trailing 12
months*
32.1
Restructuring
Leadership Change
Acquisition or Geographical Expansion
Financial Condition
Industry, Regulatory or Geography Changes
Vo
latilit
y a
nd
Ad
ap
tatio
n In
de
x
*Data covering Feb 1, 2014 to January 31, 2015 #Data covering Nov 1, 2014 to January 31, 2014
DESIGN • TRANSFORM • RUN 28 © 2015 Copyright Genpact. All Rights Reserved.
Industry analysis ► Manufacturing ► Nov’14–Jan‘14
Volatility and adaptation index - Manufacturing Last 3 months (Nov’14-Jan’14) vs. trailing 12 months (Feb’14-Jan’15)
M&A activity slightly up
Last 3
months#
19%
Trailing 12
months*
18%
Increase in leadership churn
0.50.4
Last 3
months#
Trailing 12
months*
% companies
impacted
Avg. no. of volatility
events reported per
quarter per company
21%
Trailing 12
months*
23%
Last 3
months#
0.30.3
Trailing 12
months*
Last 3
months#
% companies
impacted
Avg. no. of volatility
events reported per
quarter per company
Ad
ap
tatio
n
Vo
latilit
y
21.2
Trailing 12
months*
25.5
Last 3 Months#
Restructuring
Leadership Change
Acquisition or Geographical Expansion
Financial Condition
Industry, Regulatory or Geography Changes
Vo
latilit
y a
nd
Ad
ap
tatio
n In
de
x
*Data covering Feb 1, 2014 to January 31, 2015 #Data covering Nov 1, 2014 to January 31, 2014
DESIGN • TRANSFORM • RUN 29 © 2015 Copyright Genpact. All Rights Reserved.
Industry analysis ► High tech ► Nov’14–Jan‘15
Volatility and adaptation index - High tech Last 3 months (Nov’14-Jan’15) vs. trailing 12 months (Feb’14-Jan’15)
Leadership churn increases
8%
Trailing 12
months*
14%
Last 3
months#
M&A activity picks pace
0.20.1
Trailing 12
months*
Last 3
months#
% companies
impacted
Avg. no. of volatility
events reported per
quarter per company
6%
Trailing 12
months*
9%
Last 3
months#
0.10.1
Trailing 12
months*
Last 3
months#
% companies
impacted
Avg. no. of volatility
events reported per
quarter per company
Ad
ap
tatio
n
Vo
latilit
y
Vo
latilit
y a
nd
Ad
ap
tatio
n In
de
x 3.8
Trailing 12
months*
5.6
Last 3 Months#
Restructuring
Leadership Change
Acquisition or Geographical Expansion
Financial Condition
Industry, Regulatory or Geography Changes
*Data covering Feb 1, 2014 to January 31, 2015 #Data covering Nov 1, 2014 to January 31, 2014
DESIGN • TRANSFORM • RUN 30 © 2015 Copyright Genpact. All Rights Reserved.
About Genpact
Genpact (NYSE: G) stands for “generating business impact.” We design, transform, and run intelligent business operations including those that are complex
and specific to a set of chosen industries. The result is advanced operating models that foster growth and manage cost, risk, and compliance across a
range of functions such as finance and procurement, financial services account servicing, claims management, regulatory affairs, and industrial asset
optimization. Our Smart Enterprise Processes (SEPSM) proprietary framework helps companies reimagine how they operate by integrating effective
Systems of EngagementSM, core IT, and Data-to-Action AnalyticsSM. Our hundreds of long-term clients include more than one-fourth of the Fortune Global
500. We have grown to over 67,000 people in 25 countries with key management and a corporate office in New York City. Behind our passion for process
and operational excellence is the Lean and Six Sigma heritage of a former General Electric division that has served GE businesses for more than 16 years.
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Genpact Research Institute
The Genpact Research Institute is a
specialized think tank harnessing the
collective intelligence of Genpact – as
the leading business process service
provider worldwide - its ecosystem of
clients and partners, and thousands of
process operations experts. Its
mission is to advance the “art of the
possible” in our clients’ journey of
business transformation and adoption
of advanced operating models.
www.genpact.com/research-institute
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