8
Volt’s mission is helping the Global 1000 drive growth with best-in-class solutions as premier staffing provider and leader in IT infrastructure, telecommunications, data and project management, customer care and directory services. Who We Are Volt is a publicly traded corporation (NYSE:VOL) with more than 300 offices and 10,000 clients, including more than half of the Fortune 500 within 3 primary areas of focus: Workforce Solutions - Contract labor sourcing, professional search, managed services programs, vendor management systems and recruitment process outsourcing. Information-based services - Information and database licensing, directories printing, and automated operator and directory information services that handle billions of voice and data transactions per year for customers in 55 countries. Technology solutions - Turnkey IT infrastructure support, systems integration, management consulting and telecommunications engineering, construction and integration. Locations 400 locations in North America, South America, Europe and Asia. Founded 1950 in New York City by William and Jerome Shaw. Headquarters Volt’s World headquarters office is in Westbury, New York. Financial Highlights Volt Information Sciences (NYSE:VOL) is publicly traded on the New York Stock Exchange. 2008 Revenue: $2.4 billion 2008 Earnings: $2.92 per share on a diluted basis Please see the Investor section of volt.com for more information, including our most recent financial results, SEC filings and financial reporting calendar. Continued VoltDelta Press Kit

Volt’s mission is helping the Global 1000 drive growth ...charissatinsley.com/sites/voltdeltaondemandsite/... · Technology solutions - Turnkey IT infrastructure support, systems

  • Upload
    others

  • View
    4

  • Download
    0

Embed Size (px)

Citation preview

Page 1: Volt’s mission is helping the Global 1000 drive growth ...charissatinsley.com/sites/voltdeltaondemandsite/... · Technology solutions - Turnkey IT infrastructure support, systems

Volt’s mission is helping the Global 1000 drive growth with best-in-class solutions as premier staffing provider and leader in IT infrastructure, telecommunications, data and project management, customer care and directory services.

Who We Are Volt is a publicly traded corporation (NYSE:VOL) with more than 300 offices and 10,000 clients, including more than half of the Fortune 500 within 3 primary areas of focus:

Workforce Solutions - Contract labor sourcing, professional search, managed services programs, vendor management systems and recruitment process outsourcing.

Information-based services - Information and database licensing, directories printing, and automated operator and directory information services that handle billions of voice and data transactions per year for customers in 55 countries.

Technology solutions - Turnkey IT infrastructure support, systems integration, management consulting and telecommunications engineering, construction and integration.

Locations 400 locations in North America, South America, Europe and Asia.

Founded 1950 in New York City by William and Jerome Shaw.

Headquarters Volt’s World headquarters office is in Westbury, New York.

Financial Highlights Volt Information Sciences (NYSE:VOL) is publicly traded on the New York Stock Exchange.

2008 Revenue: $2.4 billion 2008 Earnings: $2.92 per share on a diluted basis

Please see the Investor section of volt.com for more information, including our most recent financial results, SEC filings and financial reporting calendar.

Continued

VoltDelta Press Kit

Page 2: Volt’s mission is helping the Global 1000 drive growth ...charissatinsley.com/sites/voltdeltaondemandsite/... · Technology solutions - Turnkey IT infrastructure support, systems

Employees 3,500 internal and 40,000 contract employees on average. Employees in every U.S. state, plus locations in Canada, Europe, South America and Asia

Recognition Fortune 1000; Fortune Most Admired Companies; iSix Sigma Best Places to Work; InformationWeek 500; listed “#3 U.S. IT Staffing Firm,” “#2 U.S. Engineering/Design Firm,” “#9 U.S. Finance & Accounting Firm”

Quality Initiatives F Six Sigma, TL 9002, SAS 70 [ISO re-certification in process] SOX (2006), ISO 9001:2000 (December 2003), TL9000 (June 2004), PCI Level-Three Compliance (January 2008)

Leadership Steve Shaw President and CEO

Jack Egan Senior Vice President & Chief Financial Officer

Thomas Daley Senior Vice President

Daniel Hallihan Vice President, Accounting

Louise Ross Vice President, Human Resources

Jerome Shaw Executive Vice President & Secretary

Howard Wenreich General Counsel & Senior Vice President

Ludwig Guarino Senior Vice President & Treasurer

Sabrina Simmons EVP and Acting Chief Financial Officer

Ronal d Kochman Vice President, Investor Relations

VoltDelta Press Kit

Page 3: Volt’s mission is helping the Global 1000 drive growth ...charissatinsley.com/sites/voltdeltaondemandsite/... · Technology solutions - Turnkey IT infrastructure support, systems

.

Key memorable dates in Volt’s history: • 2008 – Recognized as one of the Top 10 Best Places to Work by iSixSigma Magazine. • 2008 – Acquires Advice Consulting, headquartered in Uruguay, • 2008 – Volt sells Directory Services Division assets to Yellow Pages Income Fund. • 2008 – Recognized by Fortune as one of America’s Most Admired Companies. • 2007 – Volt Delta Resources acquires LSSi Corp., to form LSSiDATA, • 2007 – Rebrands full-service staffing as Volt Workforce Solutions. • 2006 – Launches Momentum - Recruitment Process Outsourcing. • 2006 – Volt Delta Resources acquires software developer Varetis Solutions GmbH,. • 2005 – Establishes Volt Asia, opening locations in Taiwan and Malaysia. • 2005 — Forms DataServ. • 2005 – ProcureStaff achieves first SAS 70 certification. • 2005 – ProcureStaff develops proprietary data warehouse (first of its kind). • 2004 – Volt Delta merges with Nortel Networks’ Directory Assistance division. • 2002 – First staffing company to implement Six Sigma methodologies. • 2001-2008 –Among Information Week 500 most innovative users of technology. • 1999 – Exceeds $2 billion in sales. • 1999 – Forms VMC division to support project and outsourcing work. • 1998 – Acquires the Gatton Group in Great Britain, currently known as Volt Europe. • 1997 – ProcureStaff launches first Vendor Management System (first of its kind in market). • 1997 – Establishes its first Recruitment Process Outsourcing (RPO) program. • 1997 – Included in the S&P Small Cap Index. • 1997 – Recognition as a Fortune1000 company, a Fortune Most Admired Company. • 1997 – Volt shares listed on the New York Stock Exchange (NYSE: VOL). • 1996 – Establishes ProcureStaff, • 1996 – Volt Services Group receives certification in the ISO 9002:. • 1996 – Achieves $1 billion in sales. • 1993 — Opens Volt Delta Europe. • 1987 – Constructs Volt Corporate Park, new West Region headquarters in Orange, Calif. • 1984 – Produces its first directory in Uruguay. • 1983 – Opens facility in Uruguay to sell, produce and print directories. • 1982 – Technical Services Division installs its automated resume retrieval system, REX. • 1982 – Voice enhancement to its computer-generated directory assistance system (DAS/C). • 1980 – Purchases Delta/Maintech formed, establishing the Computer Systems segment. • 1978 – Exceeds $100 million in annual sales. • 1970 – Enters telecommunications services business. • 1967 – The company is renamed Volt Information Sciences, Inc. • 1966 – Creates Volt Instant Personnel in California, a forerunner to Volt Workforce Solutions. • 1965 – Implements its first Managed Services Program (MSP) at Douglas Aircraft. • 1962 – Volt stock is listed on the OTC market and subsequently on NASDQ (symbol: VOLT). • 1957 – Becomes first staffing company to enter public equity markets. • 1956 – Volt Technical Services begins providing temporary technical personnel. • 1950 – Volt Technical Company, a technical pubs service, is founded in New York City.

VoltDelta Press Kit

Page 4: Volt’s mission is helping the Global 1000 drive growth ...charissatinsley.com/sites/voltdeltaondemandsite/... · Technology solutions - Turnkey IT infrastructure support, systems

Voltservand cust

tDelta Rvices, ent databastomers w

WVol

LoEac

Key • 20• 20• 20• 19• 19• 1

R• 1

Resourceterprise se managworldwid

ho We AretDelta consist o VoltDelta Di

and delivers Directory Ass

VoltDelta OVoice Self-sewithin Softwa

LSSIDATA –of names lininformation fRetail, and C

VoltDelta InDirectory Asand Hosted S

Maintech –delivering senterprises.

ocations & ch VoltDelta bus

y memorab

007 – Volt Delta006 – Volt Delta004 – Volt Delta993 — Opens V987 – Construc980 – Purchas

Resources Inc. 971 - Purchase

s LLC pcustomegement ade.

of 5 business unirectory Servicmore than 2 B

sistance providenDemand - Proervice with uniqare as a Service– Delivers the mnked with addrefor Direct MarkeContact Center mnternational - Sssistance, YellowSpeech & ACD– The premiesingle-source I

Business Usiness unit main

ble dates in

a Resources aca Resources aca merges with NVolt Delta Europcts Volt Corporases Delta Reso

es Autologic fo

provides er care, iand rela

nits: ces - Handles mBillion SMS meser in North Ameovides Contact que CrystalWAe (SaaS) modelmost complete, esses and teleeting, Credit andmarkets. Serves customew Pages, Cont. r IndependentT Infrastructur

Unit Headquntains their own

VoltDelta

cquires LSSi Cocquires softwareNortel Networkspe.

ate Park, new Wources Inc., a s

r telephone dir

telephoninformat

ated serv

more than 2.4 Bissages per yeaerica. Center on Dem

AVE voice recogl for enterprisestimely and acc

ephone numberd Collections, R

ers outside of Ntact Centre on

t Services Orre Support S

uarters n headquarters a

’s history:

orp., to form LSSe developer Vars’ Directory Assi

West Region heasubsidiary of Ite

rectory publishi

ne directtion serv

vices for

illion calls per year as the domina

mand (CCOD) agnition technolo

s in North Americurate aggregatrs with associatRisk Manageme

North America fDemand (CCO

rganization 9IServices (ISS)

and locations.

SiDATA, retis Solutions Gstance division.

adquarters in Orel Corp. Forms

ing

tory vices,

ear ant

and ogy ca. tion ted ent,

for, OD)

SO) to

GmbH, .

range, Calif. Volt Delta

VoltDeelta Press Kiit

Page 5: Volt’s mission is helping the Global 1000 drive growth ...charissatinsley.com/sites/voltdeltaondemandsite/... · Technology solutions - Turnkey IT infrastructure support, systems

Volageto emarimp

ltDelta Ont enabl

enterprisrkets in prove sat

WVoconmaap“Co Tw

LoHeEnDa

TaNoEnDa

Co

OnDemaling systese and tea Softwatisfaction

Who We AreoltDelta On-Demntact resourcesanagement andplications, and omplete Span”

wo primary area

Contact Ceallows enteboundaries.skills-basedpools of any

Voice Self-Evaluation) highly interainbound andof communvalue.

ocations eadquarters – Bngineering Officeata Centers – Ro

arget Markorth American Engineering Officeata Centers – Ro

ontinued

and Solutems, and

elecommare as a n and en

e mand solutions s including Deltd call distributvoice of the c

technology mon

s of focus for O

enter On Demaerprises to dep A uniquely routing, queue

y size . f-Service – Un

technology proactive automatd outbound voicnication includin

Blue Bell, PA es – Pittsford, Nochester, NY, O

kets Enterprises with es – Pittsford, Nochester, NY, O

tions extd speech

municatioService

ncourage

encompassesta On-Call for ion, inbound acustomer call anitoring each ca

On Demand solu

and (CCOD) –loy contact ceny robust IP e management

nique CrystalWovides an exceted dialogs. Tce recognition ang SMS to de

NY and MontreaOrange, CA, U.K

vertical focus:NY and MontreaOrange, CA, U.K

tends vah recognions custo(SaaS) me loyalty

s a complete racontact center

and outbound and agent screall though any tr

utions include :

Virtual contact nters and homand TDM coand real-time r

WAVE (Weighteeptionally accuraThe DeltaTouchautomation, andeliver remarkab

al, Canada K, Germany

al, Canada K, Germany

st telephition resoomer carmodel toy.

ange of customand home agevoice recogniten recording wransfer.

center technolome agents witho

nnectivity enareporting for age

ed Average Voate foundation h platform unif multiple channle customer ca

hony, ources re

mer ent tion with

ogy out ble ent

oice for

fies nels are

VoltDellta Press Kit

Page 6: Volt’s mission is helping the Global 1000 drive growth ...charissatinsley.com/sites/voltdeltaondemandsite/... · Technology solutions - Turnkey IT infrastructure support, systems

VoltDelt

VoltDelt De De De De De

Notable Cry Co Wh Ho Int

Engineer

Sp Vo Ne Tw Vo

a OnDema

a OnDemaelta On-Call – Celta Dialog – Voelta Check – AueltaRoute – CaleltaCallme - Ca

TechnologyystalWAVE (W

ompleteSpan – hisperTel – Recosting infrastrucernational reac

ring, Develpeech Science toice User Interfaetwork engineerwo DMS 100 caoice of the Cust

nd Platform

nd ProductContact Center oice Self-Servicutomated Voicel Router llback Capture

y Weighted Averag

VoltDelta platfocorded portion cture supportingch via MPLS ne

opment anteam dedicatedace (VUI) desigring teams at a

arrier switches eomer call recor

m Architec

ts & Solution Demand

ce Solutions e Survey Applica

ge Voice Evaluorm call +screeof IVR to agentg more than 2.4etwork capability

d Deploymd toward improvgn creating pacll data centersexclusively dedrding with ” sea

cture

ons

ations

uation) voice reen recording thrt to avoid repea4 billion calls/yey with UK & Ge

ment Resourving core speeckaged & custom

icated for pre-drch & share” gr

ecognition rough agent traating questions ear & 2 Billion Serman data cen

rces ch recognition m applications

deployment testraphical applica

nsfers

SMS/year nters

ting ation

VoltDDelta Press KKit

Page 7: Volt’s mission is helping the Global 1000 drive growth ...charissatinsley.com/sites/voltdeltaondemandsite/... · Technology solutions - Turnkey IT infrastructure support, systems

UnVoltOnDLSSappis ca

“Curoutdialprofwww

Vo JaPre

DeCh

MiPre

DaVicBu

JaSeTe

SteExMa

VoNa23NeCh(71

nique BusintDelta’s LSSiDADemand by utiliSiDATA’s repospended with namalling along with

ustomer Aware” ting within Deltaogs within Deltafile. Daily updw.lssidata.com.

oltDelta Le

mes Schmitt esident VoltDel

ebbi Hobbs hief Operating O

ke Lubben esident, Sales

an Zucchi ce President, usiness Develop

ne Ayers enior Vice Presiechnology

eve Chirokas xecutive Directoarketing

oltDelta PuarratePR 5 W. 25th Stree

ew York, NY 100hris McManus 18) 832-9154

ness Unit SyATA business uzing caller data

sitory of hundredmes, addresses h some “person

call personalizaa On-Call ContaaDialog (or immdates to the data

eadership

lta LLC

Officer

Vice

pment

ident,

or,

ublic Relati

et, 5th Floor 011

ynergy nit delivers uniqdriving more in

ds of millions of and other data

nalized” detail w

ation thus becomact Center on Demediately sendina ensure fresh a

ions

que customer cantelligent and enf wireline and wienables the abithout asking a

mes the “fuel” foemand, and dire

ng to an agent dand relevant de

Rich OldaPresident,

Terry SaegSVP and GOnDemand

Craig DiAnVice Presid

Steve SilvVice Presid

Rick KodwVice PresidArchitectur

Todd SchVoice Use

are value with Vngaging customireless phone nility to immediatquestion.

or personalizingecting calls to w

depending upontail. Find out m

ch VoltDelta

ger General Manged, DA, LSSIDAT

ngelo dent, Product M

va dent, LSSIDAT

weis dent, re and Audio

meer r Interface Des

VoltDelta er experiences.umbers tely identify who

g skills-based ward specific n the caller more at

er TA

Management

TA

ign

VoltDelta

.

o

Press Kit

Page 8: Volt’s mission is helping the Global 1000 drive growth ...charissatinsley.com/sites/voltdeltaondemandsite/... · Technology solutions - Turnkey IT infrastructure support, systems

How Do Solutions

EnhanctechnolplatformrequiredidentifywhetheDemansupport

How Is V

How Can

Beyondthey starecordinsourcedmanner The Decallers fmake thweb-ba

Organizatis? cing customer cogy is a primar

m enable more d. Also, more ing the caller w

er agents or voicnd model vs. cat.

VoltDelta OBillion Call &Converged PCrystalWAVECall personaInternational

n VoltDeltad the aforementand with their cng make it easyd from a 3rd parr.

eltaCheck automfeels about an ohis an easy to uased surveys in

ions Benefi

care through exry benefit. Voltseamless autopersonalized c

with LSSiDATA ce recognition ipital expenditu

OnDemand & SMS messagePlatform (CCODE voice recogn

alization for agereach in a host

a OnDemantioned customeustomers. Voy to capture anrty), VoltDelta c

mated survey aorganization. Wuse and efficien terms of voice

it from Vol

xceptional agentDelta’s convermation to an ag

caller interactionsupport createsis involved. Ore for achieving

Different fe proven perforD, Inbound & Oition technologynt routing or auted model

nd Impact Ler care benefitsltDelta’s “Voiced share actual

can deliver this v

pplication also Web-based fea

nt tool for captucapture vs. for

tDelta OnD

nt enabling and rged agent and gent transfer exns supported bys more engaginrganizations alsg a similar rang

from Comprmance

Outbound IVR, Sy for superior cautomation

Loyalty? , organizations

e of the Customcalls. As an invalue in an exc

contributes towatures combinering information

rm reading.

Demand

voice self servvoice recogniti

xperience wheny immediately ng and effectiveso benefit from e of customer c

petitors?

SMS, Call Recoaller experience

need to identifmer” call + agentnherent capabileptionally cost

ward understandd with voice recn, going far bey

vice ion n

e contact an On

care

ording) e

fy where t screen ity (not effective

ding how cognition yond

VoltDellta Press Kit