September to December 2013

Septe

For further information on all our training go

Volunteer Management

Course outline: The course is aimed atanyone who is responsible for managing volunteers in anorganisation.

It is suitable for both new and experienced volunteer managersalike, and will provide each delegatewith the information and adviceneeded to employ best practice whenmanaging any volunteers in your organisation.

There is also a great opportunity fordelegates to discuss their own experiences and explore best practicemethods within a group setting.

Trainer: Andrew Morter

Cost: £69 (plus VAT) for non membersand £62 (plus VAT) for Voluntary Norfolk members

Date: Thursday 5 September

The Basics of EU Funding

Course outline: This half day course,offers an introduction to the world ofEuropean funding. It will give tips on

sourcing help, finding funds and applying for them successfully.

Designed for anyone who has an interest in raising funds for their

organisation or is involved in bid-writing, developing bids or

managing projects.

By the end of the session you will beable to identify funding opportunities

and know how to source funds andwhere to go for further assistance

Trainer: Matthew Jones

Cost: £35 (plus VAT) for non membersand £32 (plus VAT) for Voluntary

Norfolk members

Date: Tuesday 17 September

ember

o to: www.voluntarynorfolk.org.uk/training

Personalisation

Course outline: This half day course isdesigned to update you in the processand principles of personalisation.

By the end of the session you will:

Learn about the background to andprinciples of the personalisationagendaHave the opportunity to interrogatethe personal budget questionnaireExplore the implications for your organisation in relation to employeesand the people who use your serviceLook at the practice of person centred planning

Trainer: Clare Pastorius

Cost: £35 (plus VAT) for non membersand £32 (plus VAT) for Voluntary Norfolk members

Date: Wednesday 25 September

An Intro to Funding

Course outline: This half day course,offers an introduction to tried andtested fundraising techniques and will help you develop a structured

approach to finding funds and applying for them successfully.

Designed for anyone who has an interest in raising funds for their

organisation or is involved in bid-writing, developing bids or

managing projects.

By the end of the session you will beable to identify funding opportunities

and source funds and have a basicknowledge of what elements are

needed to attract funds.

Trainer: Matthew Jones

Cost: £35 (plus VAT) for non membersand £32 (plus VAT) for Voluntary

Norfolk members

Date: Wednesday 25 September

For further information on all our training go

Presentation Skills andPublic Speaking

Course outline: This course is intended for people who want to improve their skills in public speakingand presentation.

By the end of the session you will beable to:

Prepare yourself to present or speakpubliclyExplore the elements of your uniquestyle as a presenter Deal with difficulties such as nervesand tricky behaviour from audiencemembersOffer useful feedback to colleaguesabout how to develop as presenters

Trainer: Clare Pastorius

Cost: £69 (plus VAT) for non members and £62 (plus VAT) for Voluntary Norfolk members

Date: Tuesday 1 October

Planning your Event

Course outline: To identify funding opportunities for events/activities

and guide you towards planningstress-free events and activities.

This course is designed for those newto the field of organising events or

activities and all involved in planning or delivering the events.

Trainer: Matthew Jones

Cost: £35 (plus VAT) for non membersand £32 (plus VAT) for Voluntary

Norfolk members

Date: Tuesday 1 October

Octo

o to: www.voluntarynorfolk.org.uk/training

oberCo-Production course

Course outline: This course introducesthe principles and practice of co-production.

We are required to shape what we doso that it supports the way peoplewho use services want to accessthem and involves them in their production and delivery.

By the end of the session you will:

Understand the principles of co-productionLearn about Asset Based CommunityDevelopmentExplore the challenges these new developments present to you personally and to your organisation

Trainer: Clare Pastorius

Cost: £69 (plus VAT) for non membersand £62 (plus VAT) for Voluntary Norfolk members

Date: Wednesday 9 October

Word Perfect

Course outline: Skills for communicating effectively in the

workplace, using verbal and non-verbal skills including:

The benefits of effective communication

What is communication – and whatare the barriers that get in the way

Different ways to communicateImportance of first impressions and

rapportIdentification of preferred

interpersonal Style SurveyCreation of personal

communication matrix

Trainer: John Carter

Cost: Cost £35 (plus VAT) for nonmembers and £32 (plus VAT) for

Voluntary Norfolk members

Date: Thursday 10 October

For further information on all our training go

The Write Way

Course outline: Communicating effectively in the workplace using thewritten word including:

Understanding the barriers that prevent written communication beingunderstood Writing in Plain English, employing asuitable structure and formatImproving grammar, punctuation and spellingCreating reports that the reader willfind engaging and informativeEmploying techniques to check theirwritten work before releaseEnsuring the language and tone intheir correspondence does not causeoffence

Trainer: John Carter

Cost: Cost £35 (plus VAT) for nonmembers and £32 (plus VAT) for Voluntary Norfolk members

Date: Thursday 10 October

HR Essentials Shared

Course outline: This half-day coursecovers the human resources basics

that every manager should know.

It will cover basic legal requirementsand good practice on recruitment and

disciplinary processes.

By the end of the session you will:

Have learnt legal requirements aboutrecruitment and selection and

managing disciplinary processesExplored good practice in dealing with

these HR basicsIdentified the challenges your

organisation faces and your nextsteps in improving your employment

practice

Trainer: Clare Pastorius

Cost: £35 (plus VAT) for non membersand £32 (plus VAT) for Voluntary

Norfolk members

Date: Thursday 17 October

October

o to: www.voluntarynorfolk.org.uk/training

NovemberCustomer First

Course outline: Delivering service excellence to customers.

By the end of the workshop participants will be able to:

Understand the features and impact ofgood and bad customer service Identify high performing organisationsin the delivery of customer serviceImplement practical tools to improvetheir communication skills and mindsetIdentify the key moments during thecustomer relationshipAppreciate the importance of trust,care commitment and respect

Trainer: John Carter

Cost: Cost £35 (plus VAT) for nonmembers and £32 (plus VAT) for Voluntary Norfolk members

Date: Thursday 7 November

At the Sharp End

Course outline: Handling challengingcustomers and situations

By the end of the workshop participants will be able to:

Build rapport with the customer inchallenging circumstances

Deal positively with dissatisfactionand complaints

Better understand their natural approach to dealing with conflict

Increase their awareness of the mindsets to best deal with customers

at the sharp end

Trainer: John Carter

Cost: Cost £35 (plus VAT) for nonmembers and £32 (plus VAT) for

Voluntary Norfolk members

Date: Thursday 7 November

For further information on all our training go

Against the Clock

Course outline: Tools and techniquesto improve time management and personal organisation skills

By the end of the workshop participants will be able to:

Have a clear understanding of goodand bad practice in personal organisation and time managementUtilise a wide range of tips and toolsfor improving organisational skillsTake a more proactive approach to the way that they organise themselves and manage their time –both in the workplace and in their home and social life

Trainer: John Carter

Cost: £69 (plus VAT) for non membersand £62 (plus VAT) for Voluntary Norfolk members

Date: Thursday 5 December

December

o to: www.voluntarynorfolk.org.uk/training

Voluntary Norfolk are expertsin training, offering a range ofcourses and services to suit allsizes of voluntary and community organisations.

Giving you and your organisation a service secondto none and tailored towardsyour specific requirements, our training services are delivered by an extensiverange of qualified, professionaland highly skilled trainers.