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VOLUNTEER
MANUAL
Contents About Us.................................................................................................................................................................................. 5
Please Note... .......................................................................................................................................................................... 6
Dog Walking Procedure .......................................................................................................................................................... 7
Other Dog Tasks .................................................................................................................................................................... 13
Cats ........................................................................................................................................................................................ 14
Other Volunteer Tasks .......................................................................................................................................................... 15
Transporting Animals ............................................................................................................................................................ 16
Transporting Dogs ............................................................................................................................................................. 16
Restraining dogs while driving: ..................................................................................................................................... 16
Caring for the dog in transit: ......................................................................................................................................... 16
Transporting Cats .............................................................................................................................................................. 17
Restraining cats while driving: ...................................................................................................................................... 17
Caring for cats in transit: ............................................................................................................................................... 17
Transporting Rabbits ......................................................................................................................................................... 17
Restraining rabbits while driving: ................................................................................................................................. 17
Caring for rabbits in transit: .......................................................................................................................................... 17
Animal Management Policy .................................................................................................................................................. 18
Code of Conduct.................................................................................................................................................................... 20
About This Code ................................................................................................................................................................ 20
Ethics ................................................................................................................................................................................. 20
Equality and Discrimination .............................................................................................................................................. 20
Personal Conduct .............................................................................................................................................................. 21
Professional Conduct ........................................................................................................................................................ 21
Standard of Conduct ......................................................................................................................................................... 22
Company Resources .......................................................................................................................................................... 22
Protection and Promotion of our Reputation ................................................................................................................... 22
Duty of Care ...................................................................................................................................................................... 22
Conflicts of Interest ........................................................................................................................................................... 23
Compliance and Breaches ................................................................................................................................................. 23
Workplace Health and Safety Policy ..................................................................................................................................... 24
Purpose ............................................................................................................................................................................. 24
Management’s Responsibilities ........................................................................................................................................ 24
Worker’s Responsibilities .................................................................................................................................................. 24
Contractors and Subcontractors ....................................................................................................................................... 25
Workplace Health and Safety Program ............................................................................................................................. 25
Consultation Statement .................................................................................................................................................... 25
Consultation Arrangements .............................................................................................................................................. 25
Workplace Health & Safety Management System ................................................................................................................ 26
Foreword ........................................................................................................................................................................... 26
Sydney Dogs and Cats Home - Workplace Health & Safety (WHS) ................................................................................... 26
Accident or Injury in the Workplace ................................................................................................................................. 27
Chemicals in the Workplace.............................................................................................................................................. 28
Material Safety Data Sheets (MSDS) ................................................................................................................................. 28
Risk Management ............................................................................................................................................................. 28
Personal Protective Equipment ........................................................................................................................................ 29
Specific WHS Policies and Procedures .............................................................................................................................. 29
Anti-Bullying and Harassment Policy .................................................................................................................................... 31
Purpose ............................................................................................................................................................................. 31
Impact of Bullying and Harassment .................................................................................................................................. 32
Reporting Bullying and/or Harassment............................................................................................................................. 32
Drugs and Alcohol Policy ....................................................................................................................................................... 33
Purpose ............................................................................................................................................................................. 33
Application ........................................................................................................................................................................ 33
Impairment related to alcohol and drug use .................................................................................................................... 33
Possession, purchase, manufacture, sale or distribution of illicit drugs and/or related equipment ............................... 34
Procedure .......................................................................................................................................................................... 34
First Instance of Impairment ......................................................................................................................................... 34
Second Instance of Impairment .................................................................................................................................... 34
The case for immediate dismissal ..................................................................................................................................... 35
Use of prescription or over-the-counter drugs ................................................................................................................. 35
Substance dependency ..................................................................................................................................................... 35
Responsible Use of Alcohol at SDCH-related Functions/Events ....................................................................................... 35
Electrical Safety Policy .......................................................................................................................................................... 36
Sydney Dogs and Cats Home’s Commitment:................................................................................................................... 36
Workers’ Commitment: .................................................................................................................................................... 36
Manual Handling Policy ........................................................................................................................................................ 37
Plant and Equipment Policy .................................................................................................................................................. 38
Definition of Plant ............................................................................................................................................................. 38
Responsibility for Plant ..................................................................................................................................................... 38
Strategies .......................................................................................................................................................................... 38
Prevention of Slips, Trips and Falls ....................................................................................................................................... 40
Practical tips to prevent a slip, trip or fall ......................................................................................................................... 40
Weather: ....................................................................................................................................................................... 40
Footwear: ...................................................................................................................................................................... 40
Steps and Stairs: ............................................................................................................................................................ 40
Uneven Surfaces: .......................................................................................................................................................... 40
Ladders: ......................................................................................................................................................................... 41
Moving Materials: ......................................................................................................................................................... 41
Housekeeping: .............................................................................................................................................................. 41
Safe Practices in the Workplace ............................................................................................................................................ 42
Zoonoses Policy ..................................................................................................................................................................... 43
About Zoonotic Disease .................................................................................................................................................... 43
Basic Policy Principles ....................................................................................................................................................... 43
Reducing the Risks ............................................................................................................................................................ 44
Common Zoonoses ........................................................................................................................................................... 44
Social Media Policy................................................................................................................................................................ 52
Introduction ...................................................................................................................................................................... 52
Key Points When Using Social Media ................................................................................................................................ 52
When in doubt, do not post... ........................................................................................................................................... 53
Breach of Policy ................................................................................................................................................................. 53
Follow Us ........................................................................................................................................................................... 53
Exit Site Plan .......................................................................................................................................................................... 54
About Us
Our mission is to prevent unnecessary euthanasia of healthy, loving, domestic pets, young
or old, or with special needs, by re-homing them and giving them a second chance at life.
Sydney Dogs and Cats Home has been taking care of Sydney’s lost and abandoned animals since 1946. In
1999, we evolved into a not-for-profit organisation and an active re-homing facility. We pride ourselves on
placing no time limit on any adoptable animal that is in our care.
The Home opens its doors to up to 3000 animals each year and services 10 council areas across Sydney:
Botany, Hurstville, Kogarah, Leichhardt, Marrickville, North Sydney, Randwick, Rockdale, Willoughby and
Woollahra.
Being an impound facility that services the community means we do not refuse any animal that arrives
through our councils, regardless of their temperament, medical condition or age.
We believe all animals that arrive on our doorstep deserve compassion and we will continue to strive to
provide the best possible care for all our animals, and be the premier re-homing facility in NSW.
Sydney Dogs and Cats Home is an impounding facility as well as
an animal re-homing shelter and you may come into contact with
confronting animal welfare scenarios during your time as a
volunteer. Please speak to the Volunteer Coordinator or other
staff members if you have any concerns.
Please Note...
Volunteers must be over 18. We offer 1-2 weeks of work experience to high school students over 14 years of age
on a case by case basis. Children accompanying you to the Home to volunteer must be over 14 years of age and
those under 18 years of age cannot walk dogs.
Sign in when you arrive. The sign-in book is located at reception. Please make sure you read any notes attached to
the sign-in book, or signs nearby.
Accidents or injuries should be reported immediately to a staff member no matter how minor, as an Incident
Report will need to be completed. There is a small first aid kit in the yard area and a fully stocked first aid kit in the
front office.
Always wear your name badge where it is visible. If you have forgotten your badge, you must get one from
reception or the Volunteer Coordinator before commencement of your volunteer shift.
Friends/family accompanying you to the Home are unable to walk the dogs and are unable to enter the dogs’
enclosures, as they are not covered by insurance.
Teamwork is a major part of volunteering at Sydney Dogs and Cats Home. If you need assistance using equipment
please ask a staff member or experienced volunteer for help. Please follow all directions from staff.
Volunteers can bring in food for the animals. Chicken wings and necks, rolls of meat, Dine and Whiskas, good
quality treats, tuna in brine/spring water, oaten hay and green vegetables for the rabbits. These must be given to
staff. Volunteers must only feed the animals with food or treats provided by the staff and with their permission.
An animal could be on a bland diet without volunteers knowing.
Refrain from giving advice to customers. If a customer has a question, please refer them to a staff member. If you
can’t find a staff member around the kennels, please show the customer to reception. Remember that our staff are
experts – if you have concerns about advice a staff member has given, please raise it with them in private
afterwards.
Do not wear headphones or take phone calls while in the kennel area of the shelter or while handling a dog in
public. You must be fully focused and able to hear emergency signals.
Join our volunteer Facebook group by following this link: https://www.facebook.com/groups/1498189473801238/
Sydney Dogs and Cats Home is responsible for the care and safety
of animals and workers at the shelter. It is essential volunteers
follow correct procedure. Failure to follow correct procedures
may lead to termination of your volunteer position.
Dog Walking Procedure
1. Have a look at the Dog Walking Board. This shows all the dogs that can be walked.
o Note: Ask a staff member before entering the enclosure of a dog that is not on the Dog Walking
Board.
2. Choose a dog that you are graded to walk.
o On your first day, you will be a ‘Beginner’ (green square on name tag). This means you can take an
‘Intermediate’ dog for a walk if accompanied by a staff member.
o Once a staff member is happy with your handling skills, you will be upgraded to ‘Intermediate’
(blue square on name tag) and will be able to take dogs on that side of the board.
o After a month or two, if you are interested in becoming an ‘Advanced’ dog walker, please let a
member of staff know. You need to be assessed and approved before you can walk ‘Advanced’
dogs, regardless of your experience outside of the Home.
3. Choose a dog that has not already had a walk.
o If all the dogs have had a walk, choose the dog that went out the earliest for a second walk. There
is no limit to the number of walks a dog can have (except when heat restrictions apply – see
signage near the dog walking board for instructions) but make sure the dog has had enough time
to rest between walks.
4. Read the information next to the dog’s name.
o The board will contain notes about the dog’s temperament, behaviour and what equipment
should be used to walk the dog.
5. Write the time out next to the dog’s name under the appropriate day.
6. Gather equipment:
o Take an ‘Out Walking’ sign from underneath the board.
Figure 1: Dog Walking Board
o If applicable, take the appropriate walking harness according to the comments section of the
board beside the dog’s name.
o You can also get some treats from the kitchen to take with you, unless the dog is on a restricted
diet (see signs on the dog’s enclosure).
o Make sure you take your mobile phone with you. Mobile phones should only be used while
walking a dog if necessary, for example if there is an emergency or if the SDCH office calls you.
7. Go to the dog’s enclosure and place the ‘Out Walking’ sign on its kennel card.
8. Entering the kennel:
o To enter the dog’s kennel, open the gate inwards and block the opening with your body to
prevent escape.
o If the dog is near the gate, reach through the opening and hold the dog’s collar, then enter. Make
sure the gate is closed before you let go of the dog’s collar.
o Close and lock the kennel gate behind you before releasing the dog’s collar.
o If you are not confident entering an enclosure containing two dogs, ask a staff member or another
volunteer to help you.
9. Using the walking collars:
o All dogs are fitted with a martingale or half-check collar which tightens when the dog pulls, to
prevent escaping as well as assisting in training.
o For dogs that are walked using their collar, clip your leash to the ring on the loop that causes the
collar to tighten when the dog pulls. Note: if you do not have a leash, please see reception.
10. Using the walking harnesses
o For dogs that are walked using a harness, ask a staff member or
experienced volunteer if you do not know how to put the harness on.
o Sporn: These are for moderate pullers. Fit the flat piece around the dog’s
neck like a collar. One leg goes through each loop, with sheepskin adjusted
Connect leash here
Connect leash here
Figure 2: Martingale Collars
Figure 3: Sporn Harness
under armpits for comfort. Attach the leash to the O-ring on the back of the loop and slide the
toggle down until it sits comfortably on the back of the dog’s
shoulders.
o Easy Walk: These are for strong pullers and dogs that jump or lunge
forward. Strap with Easy-Walk label goes over the shoulders. Odd-
coloured strap goes under the belly. Strap with middle O-ring is at the
centre of the breast bone – this is where you attach the leash. The
Easy-Walk harness works by directing the dog from the front-and-
centre. If they are pulling or lunging towards something, your leash re-
directs them back to you (to reward!) and refocus on walking calmly.
11. Leash the dog inside the kennel.
o Check to make sure no other dogs or people are in the walkway first,
then exit the kennel with your dog on a short leash, close by your side. Hold the leash as shown
below. The loop on a martingale collar can be held for extra control while inside the shelter.
o Do not allow dogs to interact when walking past and take a route to the exit gates that means you
walk past the fewest possible dogs. This may be through the night kennels or out the rear gate
onto the Princes Highway. Ensure all gates are closed securely behind you.
12. Dogs should be walked for about 20 minutes at a time. Never let a SDCH dog in your care go off leash.
13. Scoop the poop!
o You are required to pick up any waste from your dog. Failure to do so could result in termination
of your volunteer position.
o Take several plastic bags with you on your walk. These are located at the exit gate, or at the green
bin at the front of the Home.
Figure 4: Easy Walk Harness
Figure 5: How to hold a leash
o Only place dog waste in bins at the Home, or public bins at the park. Do not place dog waste in a
member of the public’s bins.
o If you notice faeces left along the walking route, please pick it up even if it was not your dog. As the
nearest animal shelter, we are assumed responsible for any faeces left in the local area.
14. During a walk, be aware of what is around you.
o Do not allow your dog to interact with other dogs on leash.
o Do not allow your dog to rush at or jump up on people walking past – encourage your dog to sit
calmly (and reward appropriately) or, if they are too overexcited, cross the street to distance
yourself from the person or dog. Discourage members of the public from patting the dog,
especially when accompanied by young children. Direct them to visit the shelter instead.
o Keep an eye on how the dog reacts to things, for example dogs may be scared of lawn mowers or
the postman. Report to staff any behavioural or health concerns you notice.
15. Treat your dog with kindness at all times.
o If your dog is timid, talk reassuringly and gently coax them to walk. Do not force a dog to walk.
o Allow the dog to sniff.
o Never tug on or jerk the leash.
16. Disinfect yourself between dogs Use F10 gel on your hands and Trigene spray for your clothes and soles
of your shoes after walking each dog. These are located next to the walking board.
Quarantined dogs: dogs with red quarantine signs usually have kennel cough, which you can transfer to healthy
dogs on your hands and clothes. It is important not to touch a quarantined dog and then touch a healthy dog.
When preparing to walk your last dog for the day, check the walking board to see if a quarantined dog needs a
walk.
Hot weather procedures: For temperatures over 30˚, wet dogs in paddling pool before and after walks. Keep walks
short and leisurely and monitor your dog for signs of overheating. If the dog doesn’t want to walk, don’t force
them. For temperatures over 35˚, dogs are only to be taken for toilet walks. Take them to the paddling pool when
returning. For temperatures over 40˚, dogs are to remain in their kennels. Ask a staff member about procedures for
cooling them down.
Walking two dogs together. Some dogs have friends in the shelter they like to walk with, as noted on the dog
walking board. Do not take two dogs out together unless they are an approved pair. You should only ever
have one dog in your care at a time, but you can walk an approved pair with another volunteer.
Other Dog Tasks
Check enclosures for poo and pick up using metal scoop, then mop clean.
Replace soiled bedding with clean bedding.
Top up water bowls.
Cuddle and play with dogs inside enclosures – this creates positive association with the kennel, keeping
them calmer while in the shelter environment and is equally as important as walking.
o Some dogs love to play fetch or tug-of-war more than walking.
o Toys are located in the filing cabinets near the blankets and towels.
Training for quiet, calm behaviour
o When dogs are sitting or standing quietly say “Good!” and reward with a small treat – many small
repetitions are better than a single big treat.
o If the dog barks, whines or jumps, ignore them and move on to the next dog.
o If the dog is not offering quiet behaviour themselves, ask them to “Sit!” and then reward with a
small treat.
o Keep an eye out for signs saying special diets, no treats allowed etc on kennels.
Bath and groom dogs (with assistance or guidance from Kennel Staff).
Figure 6: Latte
Cats
Volunteers can visit the cats in the outside cattery and in reception. Cat only volunteering shifts are in the mornings
(8:30am-12:30pm) and are subject to availability.
Observe correct hygiene at all times by spraying with Trigene on entering and leaving the cat area. Trigene your
clothes and shoes on exiting. If you notice a cat has a health issue, let a member of staff know.
Tasks that can be completed with the cats include:
Scoop litter trays and replace litter, newspaper and trays where necessary.
Fill clean litter trays with newspaper and litter, ready to use.
Wash up dirty litter trays.
Top up water bowls.
Vacuuming.
Cuddling and playing with cats.
Brushing.
Figure 7: William
Other Volunteer Tasks
There is more to volunteering than just walking the dogs and spending time with the cats. Volunteers may be asked
to help with other tasks, such as those listed below:
Laundry – there are three washing machines, two located in the outside kitchen and one in the storeroom
to the right as you go out the red door from reception. Check the washing machines to see if a load is
finished, hang out the washing and put on another load. Also check washing lines and fold and put away
dry washing.
Take dog coats and raincoats home to wash.
Wash food and water bowls and cat litter trays.
Fill clean litter trays with newspaper and litter.
Change litter trays in cattery if they are dirty.
Wash brushes and combs with Trigene and rinse with water.
Tidy dog coat drawers.
Help out at reception – subject to availability of reception shifts; contact Volunteer Coordinator for more
information.
Help with various events SDCH attends throughout the year.
Distribute donation boxes and service them.
Assisting with fundraising.
Transporting animals to adoption partners, events and vet appointments.
If you have special skills or are interested in helping out with a specific
area of the Home, please let the Volunteer Coordinator or another
member of staff know.
Transporting Animals
Transporting Dogs
Restraining dogs while driving:
By law, dogs must be restrained while travelling in your car so they cannot interfere with your driving. Sydney Dogs
and Cats Home will provide you with the necessary equipment. This can be achieved by:
Small dogs can be placed in a carrier. Carriers can simply be placed on the seat, though it is a good idea to
loop the seatbelt through/around the carrier if possible to provide extra safety. Don’t stack carriers on top
of each other and ensure the carrier does not obscure your blind spots/rear window. Place something
absorbent in the bottom of the carrier, like a towel, newspaper or puppy pads. Double check the carrier is
securely closed before leaving.
Larger dogs can be secured through the use of a harness attached to the seatbelt, a seatbelt buckle adaptor
or other anchor. Avoid putting dogs in harnesses in the front seat, where they may still be able to interfere
with your driving/controls.
Ensure you have a leash for your dog for when they need to get out of the car.
Caring for the dog in transit:
Take a water bowl and bottle for longer trips.
On hot days, make sure the car is cool through using the air conditioner or opening the windows (ensure
windows are only open a maximum of 5cm to prevent the dog from escaping). Heavy panting, excessive
drooling and bright/brick red gums can indicate your dog is overheating. If you suspect heat stress, pull
over somewhere shady, take the dog out of the car and offer them some water. Call the shelter on 9587
9611 if you are concerned.
Report any concerning behaviour to staff, for example if the dog is anxious in the car. This may be
important information for any potential adopters.
Do not play loud music – this may stress out the dog. Turn the radio off or listen quietly. Classical music
may calm some dogs.
Before leaving, check if your dog has eaten recently, as car travel may cause them to vomit if they have had
a meal in the last hour. It may be better to wait if the dog has recently eaten.
Do not leave the dog in your car unattended.
Transporting Cats
Restraining cats while driving:
By law, cats must be restrained in the car so they cannot interfere with your driving. This is achieved through
placing them in a carrier, which can be placed directly on the seat. The seat belt can be looped around or through
the carrier for added security. Do not open the carrier until you have reached your destination and the cat is in a
secure room – cats can escape very quickly! Double check the carrier is securely closed before leaving.
Caring for cats in transit:
If the cat is very anxious in the car, placing a towel over the carrier to create a dark, enclosed space can
help. Report any odd behaviour to staff.
On hot days, keep the car cool through use of the air conditioner or opening windows (be aware that an
open window right next to the cat might stress them out more). If your cat shows signs of ill health on a
long trip, pull over somewhere safe and phone SDCH on 9587 9611 for advice.
Do not play loud music – this may stress out the cat. Turn the radio off or listen quietly. Classical music may
calm some cats.
Do not leave the cat in your car unattended.
Transporting Rabbits
Restraining rabbits while driving:
Rabbits must be restrained in the car so they cannot interfere with your driving. This is achieved through placing
them in a carrier, which can be placed directly on the seat. The seat belt can be looped around or through the
carrier for added security. Do not open the carrier until you have reached your destination and the rabbit is in a
secure room – rabbits can escape very quickly! Double check the carrier is securely closed before leaving.
Caring for rabbits in transit:
If the rabbit is very anxious in the car, placing a towel over the carrier to create a dark, enclosed space can
help. Report any odd behaviour to staff.
On hot days, keep the car cool through use of the air conditioner or opening windows (be aware that an
open window right next to the rabbit might stress them out more). If your rabbit shows signs of ill health
on a long trip, pull over and phone SDCH on 9587 9611 for advice.
Do not play loud music – this may stress out the rabbit. Turn the radio off or listen quietly. Classical music
may calm some rabbits.
For trips of more than one hour, rabbits and other pocket pets can be given food like hay and grass to graze
on in transit.
Do not leave the rabbit in your car unattended.
Animal Management Policy
This policy is designed to assist all workers - including volunteers - in understanding the expectations of Sydney
Dogs and Cats Home (SDCH) with regards to the management of animals. SDCH is a recognised authority on animal
welfare so it is essential that all workers, as representatives of the Home, display the same high standard of animal
care and handling that we expect from the community in our facilities or in the field.
o All workers who are involved with handling animals will receive training from an experienced worker.
Training will cover recognising warning signs, use of protective equipment and use of animal handling
equipment where appropriate.
o Every worker must afford each and every animal due care, consideration, respect and compassion.
o Prejudice or biases towards particular species or breeds on the grounds of personal preferences or beliefs
is not acceptable. The Home is an advocate for all creatures great and small and regards all animals as
having intrinsic value.
o No animal should be abused or endure stress as a consequence of an act or omission by a worker.
o Appropriate equipment and training should be used when handling any species of animal to minimise the
level of stress placed upon the animal.
o Care and time is needed when dealing with frightened and unco-operative animals - unnecessary use of
restraint or force is unacceptable. Equipment for the purpose of restraint, such as catching poles, should
only be used as a last resort and when personal safety is at risk. Restraint should be of as short duration
as possible.
o Any person who teases, tortures or terrifies, infuriates or provokes, abuses or otherwise inflicts pain or
unreasonable or unjustifiable stress upon an animal will be subject to disciplinary action and may have
their position with the Home terminated at the discretion of Sydney Dogs and Cats Home Management.
They may also be reported to the RSPCA, NSW, and/or prosecuted under the Prevention of Cruelty to
Animals Act.
o All animals must be accorded respect and treated with as much dignity as circumstances allow. It is not
acceptable to present animals as objects of ridicule or refer to them in a derogatory manner. This must
extend to the manner in which deceased animals are handled for disposal.
o Employees and volunteers must always be accurate in their reporting of all aspects of animal related
information. For example, behavioural problems such as biting, food aggression, inter-dog aggression,
fence jumping or climbing, human-direction aggression including rushing or jumping towards people in a
menacing manner etc. and health problems must be truthfully recorded.
o Our aim is to determine the most appropriate course of action for each animal in our care whether it is
for rehabilitation or veterinary treatment purposes or related to finding the most appropriate home
possible. Inaccurate or misleading information places both animals and people at risk.
o Concerns for personal safety gives workers the right to refuse to handle an animal, enter its enclosure or
attend to it in the field. In all circumstances that workers believe themselves at risk they must not
proceed and should contact their supervisor as soon as possible for instructions. Animal welfare concerns
cannot override personal safety.
Code of Conduct
About This Code
Sydney Dogs and Cats Home expects that its Workers will always display the highest standards of professional and
personal conduct in serving the needs of the community and its animals.
This Code of Conduct states the rules, values, ethical principles and standards for Sydney Dogs and Cats Home. It is
intended to provide all Workers with clear expectations of how to do their jobs.
This Code of Conduct applies to all Workers at Sydney Dogs and Cats Home, meaning:
All employees, whether full or part time, contracted, permanent or casual, and
All volunteers
The Code applies whenever engaging in any activities on behalf of Sydney Dogs and Cats Home, whether it is:
Performing in the workplace
Attending work-related events
In person or in writing
In electronic or hard copy media
Otherwise representing Sydney Dogs and Cats Home.
Ethics
All Workers have an obligation to:
Exercise respect for all people and animals.
Comply with prevailing community standards of equity, justice, fairness and compassion in dealing with
others, within and beyond Sydney Dogs and Cats Home.
Ensure our interactions with others are honest and honourable.
Equality and Discrimination
Sydney Dogs and Cats Home’s Workers will:
o Be fair and unbiased in our advice and actions.
o Not be influenced in our decisions, actions or recommendations by issues of gender, race, creed, colour,
age, sexual preference or personal disability.
o Interact with each other in a friendly and professional manner at all times.
Personal Conduct
All Workers are expected to:
Treat everyone with courtesy, respect, kindness, consideration, and sensitivity.
Refrain from all forms of harassment and discrimination based on gender, race, religious
belief, political affiliation, pregnancy, disability, sexual orientation or illness.
Always act honestly, in good faith, and be respectful of the trust placed in us.
Respect each individual’s rights to privacy and keep personal information in confidence.
Consider the impact of our decisions and behaviour on the wellbeing of others.
Refrain from acting in any way that would unfairly harm the reputation and career prospects of other
employees.
Refrain from allowing personal relationships to affect professional relationships.
Seek advice from an appropriate manager where a colleague’s behaviour is perceived to be in breach of
the Code, and report any suspected corrupt, criminal or unethical conduct to the Volunteer Coordinator
on (02) 9587 9611 or [email protected].
Professional Conduct
All Workers are expected to:
Perform duties in a responsible and professional manner, with due regard for Sydney Dogs and Cats
Home’s policies and other legal requirements and obligations.
Take responsibility for the health and safety of ourselves and others when carrying out our duties.
Refrain from swearing or using aggressive language.
Refrain from discussing confidential or sensitive information.
Maintain a courteous telephone manner.
Strive to always achieve the highest product, service and professional standards.
Comply with any relevant legislative, industrial or administrative requirements including observance and
application of anti-discrimination policy.
Comply with the principles of environmental responsibility.
Foster teamwork and collegiality among all Workers, and always give due credit to the contributions of
others.
Share pertinent information with co-workers as required to ensure the best possible service to our
stakeholders.
Refrain from allowing personal political views and/or affiliations or other personal interests to influence
the performance of duties or exercise of responsibilities.
Standard of Conduct
All Workers must:
Comply with the relevant job description(s) that apply to the role(s) they are performing,
either as an appointed employee or on a voluntary basis.
Observe proper professional usage of internet, email and any other services available.
Present themselves smartly and professionally, wearing appropriate footwear and uniforms as required.
Company Resources
All Workers are expected to:
Exert responsible stewardship of company resources, particularly donated monies and goods.
Use technical and physical resources properly, responsibly and for legitimate purposes only.
Seek permission before using company property for personal purposes.
Use resources in a manner that causes no harm to the community or environment.
Strive to always obtain value for money spent and avoid waste and extravagance in the use of company
resources.
Secure all company property against theft or fraud.
Maintain the integrity and security of all company intellectual property.
Maintain the security, integrity and confidentiality of all relevant company commercial and other
information.
Protection and Promotion of our Reputation
All Workers are expected to:
Promote and protect Sydney Dogs and Cats Home’s reputation in the wider community.
Refrain from engaging in any activity that may compromise Sydney Dogs and Cats Home’s integrity and
reputation.
Refrain from acting for or on behalf of Sydney Dogs and Cats Home unless authorised to do so.
Duty of Care
All Workers have a duty of care to:
Perform our duties diligently, impartially, conscientiously, with integrity, and to the best of
our ability.
Ensure appropriate use of information and safeguard confidentiality.
Ensure our actions and advice conform to relevant law.
Exercise diligence in imparting advice, and refer clients onto senior staff or professional resources for
specialised information including but not limited to animal veterinary care, and/or behaviour advice.
Conflicts of Interest
All Workers are expected to:
Act appropriately when a conflict arises between our self-interest and our duty to Sydney Dogs and Cats
Home.
Ensure that our interests and actions do not conflict or seem to conflict with the obligations and interests
of Sydney Dogs and Cats Home – or advance our own interests over those of the company.
Avoid any financial or other interest or undertaking that could directly or indirectly compromise the
performance of our duties.
Take all suitable measures to avoid any situation in which we may have, or be seen to have, a conflict of
interest, or knowledge of the existence of an actual or potential conflict of interest.
Declare our relationship when participating in decisions affecting another person with whom we have a
personal relationship.
Examples of ways in which conflicts of interest may arise:
Personal Gain from Position: for example to realise financial gain for themselves or any associated party from their
position at or affiliation with SDCH.
Use of Confidential Information: for example to use for their advantage or that of any associated party any
information gained from their position at or affiliation with SDCH.
Compliance and Breaches
All Workers must comply with this Code of Conduct and report any breaches to their immediate supervisor.
Workers whose conduct falls below the standards outlined in this Code will be counselled accordingly and/or
disciplined in accordance with the disciplinary policy and procedure.
Workplace Health and Safety
Policy
Purpose Sydney Dogs and Cats Home is committed to providing a healthy and safe workplace for all workers, members and
visitors.
Consistent with the importance attached to occupational health and safety by the Home, all necessary resources
will be made available to ensure compliance with the statutory requirements and that the workplace is safe and
without risk to health.
Management is committed to providing the systems, procedures and support necessary to ensure the effective
promotion and maintenance of Workplace health and safety. Management will also develop, implement and
review the Home’s occupational health and safety program in consultation with workers and members.
Workplace Health and Safety is both an individual and shared responsibility of all workers and members of the
Shelter.
The mutual acceptance and active pursuit of reciprocal responsibilities by management, workers and members are
essential to the success of the policy.
Management’s Responsibilities Management acknowledges and accepts responsibility to:
o Integrate workplace health and safety into all aspects of the workplace. o Promote consultation in respect of workplace health and safety as a normal component of all aspects of
work. o Plan, develop, implement and monitor a workplace health and safety program. o Take effective action to provide and maintain a healthy and safe workplace.
Worker’s Responsibilities Workers and members acknowledge and accept responsibility to:
o Work in and encourage others to work in a healthy and safe manner. o Discourage others from working in a hazardous manner. o Actively support and promote workplace health and safety o Immediately report and/or rectify if possible and practicable any hazardous conditions observed.
Contractors and Subcontractors All contractors and subcontractors engaged to perform work on the Home’s premises or locations are required, as
a part of their contract, to comply with the workplace health and safety policies, procedures and programs of the
Home. They are also required to observe directions on health and safety matters from designated officers of the
Home. Failure to comply with or observe a direction will be considered a breach of contract and sufficient grounds
for the termination of the contract.
Workplace Health and Safety Program A program of activities and procedures will be established, implemented and reviewed to ensure the commitments
contained in this policy lead to effective workplace health and safety. Programs relating to all aspects of workplace
health and safety will be addressed including:
o Training and education. o Work design, work method statement and standard operating procedures. o Changes to work methods and procedures, including those associated with technological change. o Emergency procedures and drills. o Provision of workplace health and safety equipment, services and facilities. o Workplace inspections and evaluations. o Reporting and recording incidents, accidents, injuries and illnesses. o Provision of information. o An anti-bullying and harassment policy.
Consultation Statement Injury and illness is needless, costly and preventable. The Home will consult our workers in implementing safe
practices and systems that will ensure the health, safety and welfare of our workers, contractors, members and
visitors.
Worker involvement at all levels is critical for ensuring a safe workplace.
Consultation Arrangements Consultation arrangements will be monitored and reviewed on an ongoing basis to ensure that consultation is
effective and that all safety issues are being addressed.
Workplace Health & Safety
Management System
Foreword This document details current policies and procedures at Sydney Dogs and Cats Home for the management of
Workplace Health and Safety.
The Management System’s policies and procedures refer to every person involved with the undertakings of Sydney
Dogs and Cats Home, on or off site. This includes employers, workers, work experience students, clients, visiting
industry associates and contractors appointed to carry out work. Penalties for ignoring safety regulations are
severe and can impact on all concerned in a number of ways:
1. Injury – in most cases will be minor, but could be very severe resulting in permanent disability or death.
2. Termination of employment or contract – breaches of policies and procedures will be taken very
seriously.
3. Fines – individuals can be personally fined by WorkCover if in breach of workplace policies and
procedures.
This system is subject to constant review and will be influenced by any changes to work practice such as the
introduction of new equipment, technology or structural modifications.
Hazard reports, risk assessments, workplace inspections, accident investigations and studying injury statistics are
some of the tools that will be used to assist this process.
This document will be distributed to each worker at their induction. Each version will be controlled and when
updated by major changes, the latest version will be re-distributed.
It is a condition of employment and volunteering at Sydney Dogs and Cats Home that all workers learn, understand
and comply with this document’s contents.
Sydney Dogs and Cats Home - Workplace Health & Safety (WHS) The following briefly outlines some of the responsibilities under the WHS Act that effect all employers, workers and
other associated groups.
Sydney Dogs and Cats Home will ensure the health, safety and welfare of all workers in the workplace. This
duty of care extends to:
o Ensuring that any premises controlled by the employer where workers operate are safe and without
risks to health.
o Ensuring that any equipment or substances provided for use by the workers are safe and without risks to
health.
o Ensuring that systems of work and the working environment of the workers are safe and without risks to
health.
o Providing information, instruction, training and supervision as may be necessary to ensure the health and
safety of all workers.
o Providing adequate facilities for the welfare of workers.
Sydney Dogs and Cats Home will also ensure that people other than workers are not exposed to risks to their
health or safety arising from the conduct or undertakings of Sydney Dogs and Cats Home.
Sydney Dogs and Cats Home will consult with workers to enable them to contribute to the decision-making
processes affecting their health, safety and welfare at work.
As the employer has responsibilities, so do the workers.
o Every worker must, while at work, take reasonable care for the health and safety of people who are at the
place of work and who may be affected by their act or omissions at work.
o Workers must, while at work, cooperate and comply with Sydney Dogs and Cats Home policy so far as is
necessary to enable compliance with any requirements under the Act or Regulations imposed in the
interests of health, safety and welfare on the employer.
No one must intentionally or recklessly interfere with or misuse anything provided in the interest of health, safety
and welfare.
Accident or Injury in the Workplace Injuries at work must be reported as soon as possible to your immediate supervisor or manager. This may be after
receiving first aid or medical attention if you require it. If necessary, seek out a colleague to assist you.
First aid kits are located:
o Mounted on the wall in the yard area at the entrance to the night runs.
o In reception, in the kitchen area.
No person is allowed to issue, take, borrow or obtain an S4 and above drug from hospital supplies for personal use.
Non-compliance will result in disciplinary action and possible dismissal.
The appropriate forms to complete will depend on the extent of injury. The Office Manager, Animal Care Manager
or a nominated first aid officer will guide you through this process.
Incident Report Forms must be completed for even the most minor injuries. These forms enable the review of
accident and injury statistics in the workplace. They become an important tool in identifying hazards that
need to be or are easily rectified.
When filling in an incident report form, think about how the incident occurred. If it occurred due to a hazard
in the workplace, complete and attach a Hazard Report Form to the Incident Report.
Hazard Report Forms can be completed and submitted to your supervisor or representative any time, not just
when accidents or injuries occur. You may have a near miss. This is a good enough reason to complete a Hazard
Report Form. It is an easy, short form to complete. Remember your responsibilities are to every person in the
workplace. These actions may prevent a future injury.
Copies of all WHS forms can be obtained in hard copy from the office, or are available on the network drive.
Chemicals in the Workplace A register of all chemicals used in the Home is kept in the MSDS (Material Safety Data Sheets) folder, which is kept
in the front office.
The register contains:
A summary of information on each chemical.
Substances classified as “HAZARDOUS” are in bold type.
Risk assessment review dates.
In case of an emergency, this register would be given to emergency services personnel as very important
information.
Material Safety Data Sheets (MSDS) Copies of each MSDS are available in the MSDS folder.
Relevant MSDSs are also located at the sites that the chemicals are used.
If medical attention is required due to a chemical poisoning, a copy of the relevant MSDS should
accompany the patient to the hospital.
MSDS can be referred to at any time by any person.
MSDS also provide first aid and information regarding cautions for use.
All workers must familiarise themselves with the MSDS of chemicals they use in the workplace.
Removal of information from these files without authorisation is prohibited.
Risk Management Work Method Statements (WMS) have been developed to identify health and safety risks and outline appropriate
controls to minimise the identified risks.
Risk assessments are carried out for each and every procedure in our workplace and WMSs prepared in
order to demonstrate and maintain health and safety standards. This is a consultative process between
management and workers, enabling all involved to contribute to the making of decisions affecting their
health, safety and welfare at work. This includes decisions made about elimination or control measures
regarding identified risks to your health and safety.
Risk assessments are carried out on existing workplace practices on a regular review cycle and related WMSs
amended as appropriate. Risk assessments are also carried out before any change in workplace practice is
implemented, before new jobs or tasks are planned, if a hazard has been reported or after an accident or incident
has occurred.
Completed Risk Assessments are kept on file on the network drive.
Personal Protective Equipment Standard issue PPE is as follows:
Hearing protection for use when working in the inside and outside kennel areas including ear muffs (kept in
the dog kitchen) and headband-style ear plugs (to be kept by individual staff).
Sunscreen is readily available to all workers and is located throughout the Home.
Hand sanitiser is available in the yard area, the reception area, the back feed room and the vet’s office. This
must be used after handling animals and whenever procedures dictate.
Other protective equipment available for workers is located on site and must be used where procedures dictate:
Safety glasses - located where chemicals are used or decanted. Where procedures dictate the use of safety
glasses, they must be worn.
Disposable gloves and special use gloves – located in the back feed room and store room. Gloves not only
protect, they are important in maintaining a high level of personal and professional hygiene
Disposable aprons and scrub shirts - located in specific areas of the home where their use maybe required
e.g. the Isolation area.
Dust and fume masks, and vaporisers - located on site where their use is required.
Handling equipment including catch poles, nets etc. for animal handling.
It is a condition of employment or volunteering for all workers that these products are correctly used when they
are required. Failure to do so could result in disciplinary action.
Low stock or malfunction of any PPE must be reported to the supervisor or manager as soon as is practical.
Specific WHS Policies and Procedures Sydney Dogs and Cats Home’s Workplace Health and Safety Policy summarises the approach and the priority
the organisation places on WHS. In conjunction with this policy, the WHS Management System outlines the
key operational activities that are developed, maintained and reviewed to safeguard health and safety. Other
key WHS policies include, but are not limited to:
• Electrical Safety Policy
• Hazardous Substances Policy
• Animal Management Policy
• Plant and Equipment Policy
• Zoonoses Policy
• Bullying and Harassment Policy
Policies are regularly reviewed and amended as appropriate to ensure they remain relevant and compliant. Revised
policies are documented and version controlled, published on the network drive and distributed to workers when
changes occur. Out of date policies are archived. All WHS policies are discussed at the induction of all new workers,
and the worker is required to sign-off in order to confirm their understanding.
Key WHS procedures include, but are not limited to:
• Manual Handling Procedure
• Procedure for the Handling of Aggressive Animals
• Sharps Procedure
Workers are requested to discuss with the supervisor or manager any problems, concerns or inconsistencies they
identify with the policies and procedures.
Anti-Bullying and Harassment
Policy
Purpose Sydney Dogs and Cats Home believes all its workers should be able to work in an environment free from bullying
and harassment.
Bullying is repeated, unreasonable behaviour directed towards a worker or group of workers that creates a risk to
health and safety. Single incidents of unreasonable behaviour can also create a risk to health and safety. Managers
and supervisors must ensure workers are not bullied.
Harassment is unwelcome or unreciprocated behaviour that offends, humiliates or intimidates another person.
Harassment is often repeated, but a single action can be enough to amount to harassment.
Bullying and/or harassment may take place verbally or through other means, such as social media or in an email.
Examples of bullying and/or harassment can involve, but are not limited to:
• Yelling or verbal abuse
• Ridicule or being put down
• Persistent and unjustified criticisms, particularly if they involve petty, irrelevant or insignificant
matters
• Spreading gossip or malicious rumour about a person
• Insults about a person’s appearance
• Humiliating a person
• Lodging frivolous grievances about someone
• Sexual or suggestive remarks
• Making fun of someone because of their race, gender, sexuality, religion, age, disability and so on
• The use of inappropriate language
• Continually ignoring, excluding or dismissing someone
• Interfering with someone’s property
• Unnecessary physical contact or standing over someone
• Intrusive comments or questions about someone’s customs, religion or personal life.
Impact of Bullying and Harassment Bullying and harassment in the workplace causes distress to the recipients and often witnesses to the behaviour. It
may cause the loss of trained and talented workers, reduce productivity and morale, and create legal risks. It also
distracts from our primary purpose: to care for our animals and service the community.
Reporting Bullying and/or Harassment Sydney Dogs and Cats Home encourages all workers to report bullying and harassment in the workplace.
Complaints about bullying and/or harassment can be made by the recipient of the behaviour or by a witness to it.
Complaints should be made in the first instance to your supervisor or manager; alternatively you can contact the
Volunteer Coordinator on [email protected].
Sydney Dogs and Cats Home has procedures for dealing with bullying and harassment in the workplace. All reports
will be taken seriously and investigated promptly, confidentially and impartially.
Managers and supervisors must ensure that workers who make reports, and anyone else who may be involved, are
not victimised. Disciplinary action may be taken against anyone who bullies or harasses another person. Discipline
may involve counselling, a verbal warning, a written warning or dismissal; depending on the circumstances.
Violence in the workplace will not be tolerated under any circumstances and may result in instant dismissal.
Figure 8: Wilbur
Drugs and Alcohol Policy
Purpose An employee’s ability to work safely and productively may be impaired by the consumption of alcohol or the use of
drugs. The Home intends to prevent any harm caused by the use or abuse of alcohol or other drugs in the
workplace. Compliance with this policy is a condition of performing work at Sydney Dogs and Cats Home (SDCH),
including:
o permanent employees, both full and part time
o temporary and casual employees
o volunteers
o contractors
This policy and procedure details the responsibilities of workers and management regarding the use/consumption
of alcohol and other drugs.
Application This policy applies to all SDCH’s workers and visitors, and applies at the following times:
during working hours
at work-sponsored or work-related functions
while on the company premises, and
while in command of a company vehicle or vehicle rented by the company
Impairment related to alcohol and drug use a) Any worker who is in a condition that impairs their ability to perform their job, endanger their own or
others’ safety, risk damage to equipment/assets or otherwise expose the company to potential liability, will
not be allowed to continue working or remain in the workplace until such time as they are fit and in a state
to return to work.
b) Under this policy, impairment is the inability to perform one’s role in the manner prescribed for that
particular function or in accordance with established practice. Impairment includes, but shall not be
limited to, the inability to:
• use or operate equipment properly
• communicate clearly or coherently
• exercise reasonable judgement in making decisions, and
• interact with others, and act, in an appropriate manner.
c) If a worker consumes a substance(s) which will result in an inability to work safely or productively, that
worker should excuse themselves from the workplace for the remainder of the day after first speaking with
their manager. Repeated instances of such impairment or failure to leave the workplace may result in
action being taken under this policy.
Possession, purchase, manufacture, sale or distribution of illicit drugs
and/or related equipment The possession of illicit drugs or equipment related to the use, manufacture, or purchase/sale of illicit drugs at the
workplace, a work sponsored or related function, while on company premises, or while in command of a company
vehicle or vehicle rented by the company will be grounds for immediate dismissal.
The act of purchasing, manufacturing or selling illicit drugs at the workplace, a work-sponsored or related-function,
while on company premises, or while in command of a company vehicle or vehicle rented by the company will be
grounds for immediate dismissal.
Procedure The following sets out the process by which managers should deal with cases of impairment in the workplace which
have jeopardised - or have the potential to jeopardise - workplace safety or security or reasonable standards of
business conduct. In applying this process, managers must understand the entire context in which the impairment
has occurred.
Notification to the appropriate authority will be made when the company becomes aware of any illegal conduct.
Likewise, volunteers on Community Service will be reported to the relevant body.
A judgement of impairment is at the discretion of the worker’s manager or their delegate. In the case of a
judgement of impairment, a manager will take the following action:
First Instance of Impairment
1. Manager will discuss the impact of the impairment with the worker
2. Worker will be required to leave the workplace for the remainder of the day. The worker must not
drive home. If the worker cannot afford a taxi fare home this will be provided by SDCH and must be
reimbursed as soon as possible by the worker.
3. Manager of the worker must, on the same day, make a file note detailing the information and
observations which led to the request to leave the workplace.
4. Manager will provide the worker with a written warning that a second occurrence may result in
dismissal.
Second Instance of Impairment
1. The Manager will provide the worker with a final written reprimand and advise that the third instance
of impairment may result in dismissal.
2. The manager will discuss the process to be followed with the worker and on the same day make a file
note recording the discussion.
3. The manager will recommend whether dismissal is warranted to the HR Manager, or in their absence
direct to the Chief Executive Officer.
The case for immediate dismissal If the worker’s impairment constitutes gross misconduct, immediate dismissal may be warranted. In the case of
volunteers, a single incidence of impairment may warrant dismissal at the discretion of the relevant manager or the
volunteer co-ordinator.
Use of prescription or over-the-counter drugs Workers taking prescription drugs which may result in impairment as described above should advise their manager
so that suitable arrangements can be made to ensure that they are able to work in a safe and productive manner.
Managers who have received such advice must make every effort to provide a safe work environment for both the
worker concerned and fellow workers and visitors to SDCH.
Substance dependency Workers with an existing substance dependency which may result in impairment as described above should advise
their manager so that suitable arrangements can be made to ensure that they are able to work in a safe and
productive manner. Managers who have received such advice must make every effort to provide a safe work
environment for both the worker concerned and fellow workers and visitors to SDCH.
Responsible Use of Alcohol at SDCH-related Functions/Events SDCH is committed to the responsible use of alcohol at SDCH-related functions and events. All workers are
expected to exercise restraint with the consumption of alcohol at work-related functions. The most senior manager
at the function shall be responsible for ensuring that the following guidelines are adhered to:
o if alcohol is served, it must be done in a manner which accounts for its potential to affect both health
and safety.
o an adequate supply and choice of non-alcoholic beverages must be supplied.
o bartenders (or those responsible for serving) should ensure they:
serve the correct amount or liquor in drinks
must not serve individuals who appear to be intoxicated or impaired.
When there is no senior manager present, then all workers must show responsibility in regard to appropriate
alcohol serving and consumption.
Electrical Safety Policy
Sydney Dogs and Cats Home’s Commitment: All reasonable steps will be taken to secure the health and safety of workers who use, operate or maintain
electrical equipment. Sydney Dogs and Cats Home acknowledges that work with electrical equipment can be
hazardous unless safe systems and procedures are maintained. People undertaking electrical work must be suitably
qualified and competent and all workers must co-operate in the use of safe work systems in relation to electricity.
This will be achieved by:
• Adequately maintaining the electrical installation and equipment at the workplace.
• Assessing the extent of any hazard zone associated with the presence of flammable or potentially
explosive gases, dusts and vapours.
• Ensuring that only people who are competent and duly qualified undertake electrical work.
• Ensure electrical installation at the workplace complies with wiring rules and work on the installation is
performed by a qualified electrical worker.
• Ensure that all electrical equipment used at the workplace is operated and maintained according to
manufacturers’ recommendations.
Workers’ Commitment: Workers are responsible for:
Carrying out their duties in relation to electrical hazards in a manner which does not adversely affect
their own health or safety, or that of others in the workplace.
Taking prompt action to secure or isolate any hazardous situation involving electrical energy which
comes to their notice and which is within their capacity to safely remedy in order to protect
themselves and others in the workplace.
Immediately report to their supervisor or Manager all matters which may affect the health and safety
of people who may be exposed to damaging levels of electrical energy.
Not attempting to use equipment they are unfamiliar with, or have not been trained in the use of.
Manual Handling Policy
Definition: manual handling refers to any activity requiring human force to lift, carry, push, pull, restrain or hold a
load.
The following should be assessed before attempting to lift or move a load (this includes the lifting and movement
of animals):
1. Always try to obtain the weight of the object before attempting to lift or move.
2. Assess if you require more than one person to safely lift the object/animal. Weights above 16kg should
be lifted by more than one person.
3. Where possible, manual handling equipment should be utilised i.e. trolleys.
4. If lifting is required, take the following steps;
a) Where possible, avoid placing or lifting objects from below knee level or above shoulder
height.
b) Check that the area you are moving the object over is free from any trip hazards or spills.
c) Keep your back as straight as possible and bend your knees to reach down to the object.
d) Grasp the object firmly and hold as close to your body as possible.
e) If you need to move the object any distance, use a trolley or barrow.
Any injuries must be reported to the manager or supervisor immediately.
Figure 9: Janice Hoplin
Plant and Equipment Policy
This policy operates within the Home’s general Workplace Health and Safety Policy and relates to plant
(equipment).
In compliance with the Workplace Health and Safety Act and legislation, the Home will provide plant and a
workplace that is, as far as reasonably practicable, safe and healthy for workers, students and visitors; and without
risk to the environment.
Definition of Plant Plant is defined as any machinery, equipment or tool and any component thereof. Plant used at the Home ranges
from complex installations to portable equipment and tools. The plant may be purchased, created for and/or used
in any aspect of Home business.
Responsibility for Plant The CEO is responsible for providing a workplace that is, as far as reasonably practicable, safe and healthy for
workers, students, and visitors; and without risk to the environment.
It is the responsibility of the Home to ensure:
a safe and healthy workplace;
that documented safe work procedures are provided to, are understood and observed by all workers; and
that any hazards, exposures, incidents or concerns regarding plant are reported.
Workers and visitors are required to do all that is reasonably practicable to ensure that their actions or omissions
do not create or increase a risk to the health and safety of themselves or others. Safe work procedures must be
observed at all times and equipment must be used in accordance with safe work instructions. Any hazards,
exposures, incidents, or concerns involving plant within the workplace should be reported to a supervisor or
manager as soon as possible.
Strategies Within the context of the Home's Workplace Health and Safety Policy and associated procedures, this policy for
plant will be achieved through the following strategies:
No hazardous operational work shall be undertaken with plant unless an associated risk assessment is
completed and the CEO or their representative is satisfied that the hazards associated with the work are
controlled as far as is reasonably practicable.
Provision of safe operating procedures and guidelines for plant through its life cycle from design,
manufacture, erection, installation, commissioning, inspection, cleaning, maintenance, decommissioning
and disposal, as appropriate.
When required, the appropriate licensing and registration of the plant (equipment) is undertaken with the
appropriate authority.
Consideration is given to any human-equipment interactions and any hazards (e.g. manual handling) and
the associated risks are addressed throughout the life cycle of the plant.
Implementation of appropriate maintenance.
Implementation of effective worker-consultation arrangements at the workplace.
Provision of information, instruction, training, and supervision for workers and visitors, as applicable.
When required, operators of plant obtain appropriate certification or licensing. Only a licensed competent
operator can operate the plant where this is required.
Figure 10: Furby
Prevention of Slips, Trips and
Falls
Slips, trips and falls are a regular source of workplace injuries. By being more observant and thinking ahead, you
will avoid most slips, trips and fall situations.
Practical tips to prevent a slip, trip or fall
Weather:
During and after wet weather:
Be aware that mud and water are often tracked into the workplace.
Proceed cautiously in these areas when entering or leaving the premises
Footwear:
Wearing appropriate footwear, ensure closed shoes with non-slip soles. E.g. Leather work boots, gumboots or
sneakers and similar.
Avoid: high heels, smooth leather or vinyl soles, and open back or open toe shoes.
Steps and Stairs:
Falling down steps can result in a serious injury.
Use the handrails, avoid haste and make sure there is no debris where you will step.
Avoid using stairs while carrying something in both hands
Uneven Surfaces:
Look out for curbs, potholes, small stones and debris or obstacles when walking.
Darkness or poor lighting make uneven surfaces more hazardous; report inadequate lighting in areas of
risk.
Ladders:
Use only properly rated ladders or other step devices.
Do not use chairs, milk crates, boxes, wastebaskets, or other makeshift devices as a substitute for a
proper step ladder or step platform.
Volunteers are not to use ladders or other step devices unless authorised by a staff member.
Moving Materials:
Do not attempt to lift, move, or carry materials beyond physical ability.
Walking, climbing, or turning while carrying something is much more stressful to the body than simply
lifting the same object.
Avoid using stairs while carrying something in both hands
Use a mechanical means, or ask for assistance
Mechanical assistance includes trolleys, carts, stretchers etc.
See Manual Handling policy for further information.
Housekeeping:
Work areas should be orderly and walkways kept clear of material.
Clean up spills and debris in the immediate work area.
Report spills or other slip and trip hazards.
Figure 11: Brutus
Safe Practices in the
Workplace
Following are the basic rules which all workers must follow to ensure the health and safety of themselves, their co-
workers and visitors.
It is each worker’s responsibility to reinforce these rules with any worker allocated to them for training.
1. All safety procedures must be adhered to and personal protective equipment utilised in the proper
manner. Please refer to the individual procedure document for more details.
2. Ensure that you have a current tetanus vaccination.
3. Where applicable, workers must wear the uniform provided.
4. Use gloves when changing litter trays and cleaning up faeces, urine or vomit, or any soiled blankets.
5. Wash hands frequently and use the hand sanitiser provided, especially before eating or handling food.
6. Follow SDCH’s safe and humane animal-handling techniques, including the procedure for handling
aggressive animals.
7. Use proper equipment at all times.
8. Disinfect scratches and bites thoroughly and seek the attention of your supervisor or manager.
9. Report any bites or injuries to your supervisor or manager immediately.
10. For any bite or injury, an incident report form must be filled out as soon as possible on the day.
Figure 12: Saffron
Zoonoses Policy
About Zoonotic Disease Definition: A zoonosis can be defined as a disease or infection that can be naturally transmitted between
vertebrate animals and humans.
A zoonosis need not cause disease in its host: the organism may be present and transmitted without
clinical signs, e.g. an animal can have ringworm spores on its coat without showing signs of infection.
Both humans and vertebrates can be incidental hosts for a variety of infections maintained in invertebrate
animals, or inanimate objects in the environment.
The incidence of zoonotic diseases depends on a number of factors, but in general, it is low and the
incidence of serious zoonotic diseases (life threatening), is very low in Australia.
The zoonotic diseases most commonly seen in Australia reflect the growing trend and increase in the
keeping of domestic pets, e.g. cat and dog bites, cat scratch fever, dermatophyte (ringworm) infections.
Most of the zoonotic diseases that are a direct result of contact with a domestic animal are not very
common or serious.
People most at risk are immuno-compromised people and children.
Basic Policy Principles Employers have a duty of care to themselves, employees and clients as well as to their patients.
Employers should keep workers and those who may come in contact with a risk situation fully informed of the risk,
the latest developments and risk minimisation procedures.
In assessing a procedure as an acceptable risk, the manager must put in place all standard procedures to minimise
the risk.
Managers must be guided by any government advice and/or practices considered standard by their colleagues and
peers.
Managers should consider factors such as:
1. Risk profile of those exposed, i.e. aged, young, skills and training
2. Degree of danger
3. Severity of consequences of exposure
4. Ability to respond to minimise consequences
5. Degree of professional responsibility to the community
6. Contacting the appropriate government authorities when required to do so.
Reducing the Risks Animals with zoonotic infections need not show clinical signs of disease, since they may either be incubating the
disease or carrying the organisms asymptomatically and therefore employee’s approach to zoonoses must be
based upon other factors:
Awareness that such infections exist and that apparently healthy animals may transmit them.
Reducing unnecessary exposure to animals that may be a source of zoonoses. This may involve not
handling an animal unnecessarily, or ensuring that when it is handled, it is unlikely to bite or scratch or to
contaminate wounds, or isolating the animal.
Practice good hygiene so that infections are less likely to spread - hand-washing and protective clothing.
Up-grade the amount of protective clothing depending on the degree of risk.
Taking prophylactic action where possible. All veterinary workers must be currently immunised against
tetanus.
Do not allow animals to lick human faces or mouths. This is especially important for children playing with
animals.
Never let animals eat or drink off utensils used for serving food to humans.
Wash all dishes and prepare all food for animals in a separate area from those intended for human use.
Seek medical advice quickly if you think you have been exposed to a zoonotic disease.
Regularly clean bench tops, tables, sinks and floors with disinfectants.
Take special care when handling faeces, urine and other excrement.
Avoid any substances coming into contact with open wounds and treat these wounds quickly.
Clean out all kennel/cage areas wearing appropriate protective equipment, i.e. gloves, mask etc.
Common Zoonoses
Disease Source Transmission Symptoms
Ringworm
(Skin – fungal)
Prevention:
Use gloves & protective
clothing when treating.
Wash & dry hands
thoroughly.
Dogs, cats, cattle &
rodents most
commonly. Horses, pigs,
birds, mice, kangaroos
more rarely.
Occurs by direct contact
with infected animal, or
indirectly by means of
spores on hairs & dermal
scales shed into the
environment
Ringed lesion, central clearing,
scaling, crusting & alopecia.
May appear red & swollen or
develop follicle pustules
Scabies
(Skin – parasitic)
Wide range of domestic
& wild animals
particularly, pigs, dogs,
cats, horses, wombats,
guinea pigs & ferrets.
Contact with an infected
animal or contaminated
fomite.
The mite burrows deep
into the skin of their
natural host, but
residence in non-adapted
hosts is temporary.
Clinical manifestations are due
to a hypersensitivity to salivary
secretions & excreta of the
mites. Animal derived sarcoptes
are generally not present in
significant numbers in humans
& are far less itchy. Pruritis may
be present & is usually
nocturnal.
Cutaneous Larva
Migrans
(Skin – parasitic)
Mature larvae of the
hookworm.
Soil contaminated with
infective larvae from dog
or cat faeces.
Third stage larvae (must
mature before becoming
infective), penetrate
exposed skin.
Intense pruritis & red papules
develop at the point of
penetration.
Larvae movement causes a
narrow, slightly elevated track.
Itching is severe & worse at
night.
Usually self-limiting, may persist
for several weeks or up to a
year.
Toxoplasmosis
(Systemic – Parasitic)
Prevention:
Cook meat adequately.
Wash food utensils.
Discourage cats hunting.
Don’t feed cats
uncooked meat scraps.
Dispose of cat faeces
daily (burn or bury).
Disinfect litter trays &
wear gloves.
Wear gloves when
gardening.
Cover outside sandpits
when not in use.
Pregnant staff may
request not to work
with cats if they are
concerned.
Cat faeces, soil & more
commonly undercooked
or raw meat.
Cat faeces usually needs
to be more than 1-5
days old to be infective.
Contact/ingestion of
infected raw or partially
cooked meats of
intermediate hosts.
Ingestion of sporulated
ocysts in cat’s faeces.
Occasionally a fever, myalgia,
headaches, night sweats &
lymphadenopathy.
Foetal abnormalities.
Further reading recommended.
Visceral Larval Migrans
(Systemic - Parasitic)
Cat & dog roundworm Ova incubate in soil for
several weeks & are
ingested by a secondary
host. Children are most
likely to be infected.
Eosinophilia, hepatomegaly,
hyperglobulinaemia, pyrexia &
pain.
Hydatids
(Systemic - parasitic)
Prevention:
Washing hands,
surveillance, prevent
dogs from feeding on
offal – especially sheep.
Deworming regularly.
Association between
domestic dogs &
livestock.
Usually hand to mouth
transfer of eggs after
contact with infected
dogs.
Most commonly infected organ
is the liver.
Most common signs are pain &
jaundice.
Causes a space occupying lesion
– may occur in skull.
Psittacosis or
Chlamydiosis
(Bacteria)
Prevention:
Personal hygiene, PPE.
Illness & death among
birds may provide a
diagnostic lead.
Infected premises &
equipment should be
cleaned, disinfected
daily & aired.
Psittacine birds (Parrots)
& other species of birds,
domestic fowl & turkeys.
Wild birds are an
important source of
infection, also has
become endemic in
commercial aviaries.
Not found in commercial
poultry flocks.
Shed in ocular & nasal
discharge & faeces of
infected birds. Can cause
mild conjunctivitis in cats.
Usually obtained by
inhalation of the
organism after contact
with the infected birds or
their environment.
Transmission via bird
bites has also been
reported.
Clinical signs include chills,
fever, anorexia, headache &
generalised aches, pains &
photophobia. Majority of
patients have an irritating
cough. Severely affected
patients can become delirious &
stuporous.
Bite Wounds
(Systemic – Bacterial)
Prevention:
All staff must have a
current tetanus
vaccination.
Education on animal
behaviour.
Avoid high risk
situations
Use of PPE.
Use of chemical
restraint.
Most common
organisms found in bite
wounds include:
Staphylococcus,
Streptococcus,
Pasteurella -most severe
Only 3-5% of dog bites
become infected.
20-50% of cat bite
wounds are complicated
by infection.
Wound infections develop
most commonly when:
Puncture wounds not
thoroughly cleansed.
Bites are on the hand.
There is a delay of more
than 24hrs in seeking TX.
Inadequate attention
given to careful irrigation
& debridement during
initial wound treatment.
Rapidly developing cellulitis
characterized by erythema
(reddening), pain & swelling.
May progress to swelling of
local lymph nodes.
Staff suffering from deep cat
bite wounds should seek
medical attention.
Specimens from wounds should
be obtained when:
- Rapid wound
deterioration occurs.
- Systemic symptoms are
experienced.
- No response to
antimicrobial therapy.
- An immuno- compromised
person is bitten.
Cat Scratch Fever or
Bartonella Henselae
(Systemic – Bacterial)
Prevention:
Wash hands. Handle
cats in a way that
decreased the
possibility of getting
bitten/scratched
Flea control.
Observe kittens/cats
with fever, anorexia,
lethargy with unknown
origins.
Most likely to be cats or
their fleas.
Usually result from a cat
scratch. Can also occur if
a cat licks damaged skin
or from bite wounds &
insect bites. Cats that
transmit the disease are
usually young.
Cat bite wounds are
usually more problematic
than scratches.
Usually benign, self-limiting,
subacute regional
lymphadenopathy. Low grade
fever, malaise, generalised
aching, headaches, anorexia.
(further reading required)
Q Fever
(Systemic – Bacterial)
Prevention:
Vaccination of people at
risk with the exception
of those already
previously exposed.
Education.
PPE
Cattle, sheep, goats are
most common. Many
other species of birds,
wildlife in particular
kangaroos, domestic
animals (when
introduced to infected
flocks or herds) & ticks
can infect humans.
Released into the
environment via amniotic
fluid, placenta, foetal
membranes & fur of
newborn animals.
Contact with the
parturient (giving/given
birth) animal, usually
through inhalation of dust
or transmission of the
organism through skin
abrasions or conjunctival
mucous membranes.
Typically workers in the
livestock industry.
Mild or severe flu like
symptoms to chronic infection
& endocarditis.
Most common is a sudden
onset of fever, chills, malaise,
profuse sweating, fatigue &
headache.
Usually self limiting, lasting 1-4
weeks.
Can go on to develop a chronic
debilitating ailment called Q
Fever Fatigue Syndrome. Similar
to chronic fatigue.
Small minority can develop
serious cardiac & liver
complications.
Tetanus
Bacterial
Prevention:
Compulsory vaccination
of all staff prior to
commencing
employment & then
kept current according
to Doctor’s
recommendations.
Horse faeces & soil Spores enter an open
wound
Severe tetanic convulsions
Life threatening condition.
Leptospirosis
(Systemic - Bacterial)
Prevention:
Washing hands, wearing
protective clothing,
prevention of cuts &
abrasions.
Control of feral / native
animals on properties.
Native & introduced
rodents & marsupials &
in domesticated or feral
animals, most notably
pigs & cattle.
Occupational incidence
associated with workers
in the dairy industry,
vets, abattoir & meat
workers & shooters of
feral pigs.
Disease is excreted in the
urine & can contaminate
ground water & mud -
most infections are water
borne.
Routes of infection in
humans are through skin
abrasions, splashing of
organisms into the eye or
onto mucous membranes
& possibly aerosol
inhalation.
Particular risk for
pregnant women – intra-
uterine infection may
occur.
The mild form is almost never
fatal – acute onset of fever,
chills, headache, myalgia,
malaise, abdo pain & vomiting.
Untreated, recovery may take
2-6 wks.
More significant sequels may
include: aseptic meningitis,
delirium, long lasting weakness,
psychiatric disturbances,
extreme irritability & severe
depression.
Other leptospira (serovar
Copenhagen or weil’s disease),
may cause more serious illness,
associated with jaundice,
prostration, renal failure,
myocarditis, hepatitis & death.
Abortion/stillbirth/
Congenital defects.
Equine Morbillivirus
(EMV)
(Systemic - Virus)
The virus is isolated
from bats. Antibodies
have been
demonstrated in black,
little red, grey headed &
spectacled flying fox.
No record of human
infection from bats.
Direct contact with horses
suffering from acute
respiratory tract
infections due to EMV.
Inhalation or infected
aerosols. Contact with
body fluids.
1. Serious influenza like
illness.
or
2. Acute progressive
encephalitis.
Australian Bat
Lyssavirus
(Systemic – virus)
Prevention:
Pre & post exposure
vaccines.
Recommended for
those occupationally or
recreationally at risk of
bites or scratches by
bats in Australia.
Flying foxes, including
black & little red. Has
been found in NSW, Qld,
Vic, & NT.
Only 1 reported case in
Aust from caring for fruit
bats & sustaining
scratches.
Severe, diffuse encephalitis
with eventual death.
Salmonellosis
(GIT – Bacterial)
Prevention:
Personal hygiene,
thoroughly washing
hands after contact with
animals. Prompt
treatment of gut
diseases.
Wide range of domestic
& wild animals.
Most infections of animal
source arise from indirect
contact.
Ingestion of food /
material contaminated
with faeces from infected
animal or human.
Diarrhoea.
Range from mild gastro
intestinal discomfort to
severe inflammation of the
intestines with acute
abdominal pain.
Newcastle Disease
Virus
Prevention:
PPE
Poultry Airborne
Breathing contaminated
dust
Can cause conjunctivitis in
humans.
Fleas, Lice, mites & ticks
(Skin – parasitic)
Primarily, cats, dogs plus
rabbits, rodents, birds,
marsupials, ferrets.
Usually by direct contact
with infected animal, can
be environmental.
Intense pruritis at bite site.
May act as vectors or
carriers of other infections.
Social Media Policy
Introduction Sydney Dogs and Cats Home has been growing its participation in traditional media and social media to strengthen
our brand and our connection with our customers, employees, partners and volunteers. These guidelines cover all
current and future social media platforms. These platforms currently include, but are not limited to:
Social networking sites—Facebook, LinkedIn
Video and photo sharing websites—YouTube
Micro-blogging sites—Twitter
Blogs—including corporate blogs, personal blogs or blogs hosted by traditional media publications
Forums and discussion boards—e.g. local discussion boards, Whirlpool, Yahoo! Groups and Google Groups
Used responsibly, social media provides an effective way to share information and perspectives, and to keep
abreast of new trends and topics.
Sydney Dogs and Cats Home recognises the importance of participating in social media and we are committed to
ensuring that we participate in the right way. Our online vision is guided by our mission and brand values. Part of
our challenge in the Social space is to ensure continuity of messaging and a united approach.
Key Points When Using Social Media When commenting on a Sydney Dogs and Cats Home post or as a SDCH volunteer, always express ideas and
opinions in a respectful manner. Your actions must never be obscene, defamatory, threatening, harassing,
overtly sexual, discriminatory or hateful to another person or organisation—including Sydney Dogs and
Cats Home, our partners, competitors and/or other related people or organisations.
When commenting on a Sydney Dogs and Cats Home post or as a SDCH volunteer, be sure that all content
associated with you is consistent with your work and with Sydney Dogs and Cats Home’s values and
professional standards.
Be mindful of your position and the information that you are privy to that is not for public consumption,
including photos and commentary posted from your personal page onto Sydney Dogs and Cats Home
official pages and information discussed/photos posted on other sites from your personal page.
Online postings and conversations are not private. Be aware that what you post will be around for a long
time and could be shared by others. As such:
o Avoid identifying and discussing others—including customers, competitors, friends, staff and other
volunteers.
o Obtain permission before posting pictures of our animals or of staff, clients, or volunteers, and
before posting copyrighted material, including Sydney Dogs and Cats Home logos and trademarks.
o Never discuss operational information related to Sydney Dogs and Cats Home, including adoption
information, data and statistics, company finances, strategies, or anything considered
‘confidential’.
When in doubt, do not post... You are responsible for your words and actions. It is your responsibility to ensure that your posts are completely
accurate and are not misleading, and that they don’t reveal any non-public information about Sydney Dogs and
Cats Home. Use your judgment and common sense, and if there is any doubt, do not post.
Breach of Policy Unacceptable use of social media would include conduct that could cause the Sydney Dogs and Cats Home public
embarrassment or other damage. It also includes threatening behaviour, undermining behaviour, discrimination or
harassment toward colleagues or customers or disclosing personal information about clients, partners, animals or
co-workers.
Disciplinary action may involve a verbal or written warning, or in serious cases, termination of your volunteer
position with Sydney Dogs and Cats Home.
Follow Us Official website http://www.sydneydogsandcatshome.org
Facebook - http://www.facebook.com/sdch
Twitter -@sydneydogsncats
Instagram – @sydneydogsandcatshome
Figure 13: Dakota
Exit Site Plan