Reduce service desk calls, improve end user satisfaction, and strengthen security with Single Sign-On for BMC Remedy.Vyom SSO-Edge is a solution for secure Single Sign-On (SSO) for BMC Remedy with Microsoft Active Directory and many other standard SSO Servers in your environment. Benefits for Business Users are that with Vyom SSO-Edge for BMC Remedy they can seamlessly authenticate to BMC Remedy and they are allowed to access BMC Remedy without re-typing a username or password.

Users will be able to check the status updates of their service desk ticket(s) easily without being prompted for username or password through the browser and update the ticket information with their inputs.

How Vyom Labs SSO-Edge for BMC Remedy Works with Windows Active Directory Environment?Business Users open a web browser and navigate to BMC Remedy ITSM (or any other BMC AR System application) and are signed in without typing in their Windows credentials.Once Vyom SSO-Edge for BMC Remedy solution is deployed, the basic steps to the authentication are as shown in following picture:

IT Staff and Users CollaboratedUser Productivity Enhanced usingSingle Sign-On for BMC Remedy ITSM

Need not enter user name and password at every prompt is one more reason for users to be happy with IT. Using SSO for BMC Remedy, you can enable users to NO longer remember their username and password specifically for BMC Remedy. In fact, users will no longer be prompted for their authentication details. Users will log into their Windows or Mac desktop via the use of Kerberos and gain access to BMC Remedy transparently. Vyom SSO-Edge supports Windows Active Directory (Kerberos, NTLM2, ADFS2) and other SSO systems like RSA, Access Manager, Site Minder, etc.

Service Desk Burden ReducedAccording to the IDC and other respected industry analysts, as many as 40% of service desk calls are service requests like password or account resets. These trivial service requests result in lost productivity for users, frustration and unnecessary expenditure for helpdesk person-nel. Vyom SSO-Edge quickly pays for itself in improved productivity and as much as a 95% reduction in BMC Remedy account and password reset calls.

Rich Service Desk Data Analysis AchievedWith BMC Remedy Single Sign-On your users are encouraged to create data and information rich service desk tickets. Since users are no more sending email based tickets, you start getting structured data. With the analysis of this rich and structured data through BMC Remedy Service Desk tickets, you in turn are encouraging Continual Service Improvement.

Introduction

Vyom SSO-Edge: Single Sign-OnSolution for BMC Remedy

SSONEWSNEWS

Vyom SSO-Edge allows seamless sign in to BMC ITSM when a user has already signed into the corporate SSO solution. Vyom SSO-Edge for BMC Remedy solution by its design supports a number of SSO environments, including CA SiteMinder, Novell Access Manager, CA SiteMinder, IIS, OpenID, IBM Tivoli, RSA Access Manager (ClearTrust), OpenSSO, etc. Vyom SSO-Edge can support your custom SSO environments as well.

The architecture of Vyom SSO-Edge solution used to enable SSO for BMC Remedy with your corporate SSO solution is shown picture below:

Support for Other SSO Server Environment

About Vyom LabsFounded in 2003, Vyom Labs proudly works with the purpose of Enabling organizations to Align IT with Business for maximizing value. A truly global organization with a local touch, Vyom Labs offers end-to-end services, solutions and trainings in IT Operations Management and Consulting, Infrastructure Management, Packaged Business Applications and Business Intelligence.At Vyom Labs, we co-create the value for our clients and partners with clear focus on Business Outcomes, Strong Partnership, Service Management, Technology Excellence and End-to-end delivery capabilities.

Other Vyom Labs Add-On SolutionsMetricEdge Business Intelligence and Reporting Solution for ITFeatures and Benefits: Analytical dashboard for higher level executives. In built static and drill down reports based on good practices (ITIL, COBIT, ISO 20000). Allow access and assessment of information, issues identification, diagnosis and correction of causes. Scheduling and distribution of reports to appropriate business users. Ad-hoc reporting. Built-in Integration with multiple data sources including data from multiple ITSM/BSM vendor solutions (e.g. BMC Remedy ITSM, HP Service Manager, SAP Solution Manager, IBM Tivoli etc). Combined reports along with granularity of access controls. Scalable to accommodate future reporting needs.

Copyright Vyom Labs 2014. All rights reserved. No part of this document may be reproduced, stored or transmitted in any form without prior written permission of Vyom Labs. Vyom Labs endeavors to ensure that the information in this document is correct and fairly stated, but does not accept liability for any errors or omissions. All other products, company and service names identified herein may be the trademarks or service marks of their respective owners.

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Performance Testing Services for BMC Remedy with Vyom Performance TestEdge Features and Benefits: Remove license cost of commercial performance testing tools. Identify performance issues in BMC Remedy production system. Identify performance issues before BMC Remedy production rollout. Develop Confidence of scalability of system after implementation or upgrade of BMC Remedy Applications. Reduce gaps in Demand-Capacity Management for BMC Remedy resources needs. Ensure meeting customer SLAs for response time of BMC Remedy Applications. Reduce TCO of BMC Remedy Applications and ensure ROI. Pre-Built scripts and scenarios, cuts down scripting time. Well established performance testing processes and frame works.

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