Embed Size (px)
DESCRIPTION
W115011003384 approval rsm
Citation preview
W115011003384//Set Permanent Hang//Ms. Rita Jain// DOA
Reqd
Inbox x
Saxena, Mayank
Jan 13 (4 days ago)
to SVENTERPRISES_., me
Raise for DOA
From: Srinivasan, S
Sent: Tuesday, January 13, 2015 10:06 AM
To: Saxena, Mayank Cc: Singh, Charanjit; Kushwaha, Manoj
Subject: RE: W115011003384//Set Permanent Hang//Ms. Rita Jain// DOA Reqd
ok
From: Saxena, Mayank
Sent: 13.01.2015 9:49 AM To: Srinivasan, S
Cc: Singh, Charanjit; Kushwaha, Manoj Subject: FW: W115011003384//Set Permanent Hang//Ms. Rita Jain// DOA Reqd
Dear Sir,
Kindly provide the DOA override approval.
Customer Issue: Set permanently hang & Auto off problem.
DOP: 15/12/2014.
Action Taken: Customer visited at service center on 24/12/2014. For this issue and asked for replacement but due to not in the 7 day’s ASC made repair job and order PBA.
Customer is not agree for repair and asking fro replacement so kindly approve DOA.
Customer Name Ms.Rita Jain
Model No.
D2212
Model Name (Marketing Term)
Xperia E3 DS White
IMEI Number 355289063334742
Date of Purchase 15-12-14
Current Date of defect 24-12-14
Current Symptom reported by
Customer Set permanent Hang & Set auto off Some time
Current Repair Action PCB Swap Required
Current detail:
WO no: ------------------------------ W115011003384
WO Date:------------------------10/1/2015
As per complaint: ---------------------- Set Permanent
Hang & set auto off some time
Part Faulty : ---------------------------- PCB
Swap Required
History 1 WO no: ----------------------------- W114122403926
WO Date: -----------------24/12/2014.
As per complaint: -------------------hanging & set
auto off some time
Eng Remark : -------------------------- Software
Update
Delivery date:-------------------------- 25/12/2014
History 2
WO no: ------------------------------- W114122604071
WO Date: -----------------26/12/2014.
As per complaint: -------------------hanging & set
auto off some time
Eng Remark : -------------------------- Software
Update
Delivery date:-------------------------- 27/12/2014
History 3
WO no: ------------------------------W114122700864
WO Date: -----------------27/12/2014.
As per complaint: -------------------hanging & set
auto off some time
Eng Remark : -------------------------- PCB Swapped
Delivery date:-------------------------- 09/1/2015
With Regard’s
Mayank Saxena
