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Copyright © 2013 Accenture All rights reserved.
Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
Accenture conducted an online survey of 9,015 adults across nine countries: Australia, Brazil, Canada, England, France, Germany, Singapore, Spain and the United States.
Patients are eager for access to electronic medical records and other electronic capabilities. The Accenture Consumer Survey on Patient Engagement explores whether doctors are delivering on what patients are waiting for.
About the SurveyThe Accenture Consumer Survey on Patient Engagement assessed the general public’s attitudes toward their medical providers’ electronic capabilities, as well as the capabilities of their current providers. Where relevant, the survey uses select findings from the Accenture Doctors Survey to compare the doctor and consumer responses. The research was conducted by Harris Interactive between July 25-31,2013.
The Virtual Waiting Room
76%
70-84%
61%
54-68%
85%
95%
1,000
BY COUNTRY
ALL COUNTRIES
CONSUMERS
DOCTORS
BY COUNTRY
ALL COUNTRIES
Virtually All Consumers
95% say they should have at least some access to their medical records
Most Consumers
61% however, currently have no access to their records at all
Most consumers also feel they should be able to update their electronic health records, such as with their personal medical history or medication side effects.
While most doctors and consumers believe patients should have at least some access to their records, higher percentages of consumers believe they should have full access.
By contrast, across countries, higher percentages of doctors say patients should have limited access.
Many consumers without online access to medical records would consider switching providers.
Just over half of consumers with providers who do not provide access say they would consider switching to one who does.
Would consider switching to a physician who offers online access to medical record
1/2
Please visit accenture.com/insightdrivenhealth
Contact Rick [email protected]
Sid Kosaraju [email protected]
Refill Prescriptions
book, changeor cancel appointments
Communicate via secure emailwith providers
Access their medical records electronically
37% 26% 21% 19% 23%
Receive Reminders
Consumers believe they should have more access to their electronic health records than they currently have.
of consumers say that these services are very or somewhat important.
69%Email
82%Booking appointments
Refill Prescriptions
book, changeor cancel appointments
Communicate via secure emailwith providers
Access their medical records electronically
82% 76% 73% 69% 81%
Receive Reminders
About three-quarters of consumers across the surveyed countries say it is at least somewhat important to be able to
Overwhelmingly, consumers feel it is important for their medical providers to offer electronic capabilities.
3/4
Although the majority of consumers value electronic capabilities, most say that their current providers do not offer these services.
71%
AUSTRALIA
YES 47% | NO 53%
ENGLAND
YES 42% | NO 58%
FRANCE
YES 61% | NO 39%
BRAZIL
YES 71% | NO 29%
CANADA
YES 50% | NO 50%
GERMANY
YES 43% | NO 57%
SINGAPORE
YES 61% | NO 39%
SPAIN
YES 56% | NO 44%
US
YES 41% | NO 59%
YES 52%NO 48%
GLOBAL
Believe they should have some access
Believe they should have full access
Believe they should have limited access
