Michelle Walker206 Frances Drive, Kent OH 44240 Cell: 330-322-3307 walker.michelle31@gmail.com

www.linkedin.com/in/michellefwalker_____________________________________________________________________________________EDUCATION2012 Bachelor of Arts in Business Management Walsh University, Canton, OH Concentration in Human Resources and Organizational LeadershipGPA: 3.96

PROFESSIONAL EXPERIENCEColeman Professional Services4/8/14-Present

Residential Properties Coordinator Act as Owner/Landlord for approximately 25 locations and 250 tenants located in scattered site properties across two counties.

o All tenants meet the requirements of homelessness as defined by HUD, and are mentally disabled.o Housing consists of independent living and supportive living. Housing varies from 2 units per property to apartment

complexes. Record appropriate data/payments into rental software and/or records for tracking purposes. Maintain a minimum vacancy rate at/below 4% by managing the turn of apartments and tenant subsidy/paperwork process. Create and maintain appropriate tracking and paperwork dependent on the funding source (HUD, OHCCH, HOME, and Section 8.) Facilitate all aspects of rental property management; applications, lease signings, initial and re-certifications, move outs, renewals,

tenant concerns regarding lease or occupancy issues. Initiate work orders to complete maintenance needs at rental properties including utility and pest control issues. Coordinate and attend all on site inspections as required by local, state, and federal entities. Work with local housing agencies, law enforcement departments and other local agencies to ensure tenants are housed rapidly, and

existing tenant safety at all properties is maintained. Process evictions with company lawyers and the courts. Act on cross-divisional team to address clinical concerns, identify new tenants, and solve problems at existing properties. Attend Coleman Apartment Board meetings quarterly and maintain minutes (HUD). Process and track HUD funds transfer and reimbursement requests for Coleman Apartments. Site visits to keep current on conditions. Work with Grant Sources and vendors to ensure appropriate operation of grant funded projects.

Related Training: o Accredited Residential Manager Certification in progress (all exams passed, application submitted – anticipated completion

March/April 2015)o Motivational Interviewingo Applications for Housing Systems and Staff (Stark County Mental Health Board)o Therapeutic Assault Preventiono 2014 Corporation for Supportive Housing (CSH) Dimensions of Quality Supportive Housing Institute o 2014 Ohio Housing Financing Agency/ Ohio Capital Corporation for Housing Conferenceo 2014 National Conference for Behavioral Healtho 2014 Mental Health America Capitol Hill Day

Alexander Mann Solutions7/12-7/13Reason for separation: Location

Rolls-Royce Recruitment Coordinator (All Sectors relating to Department of Defense/Aerospace)

Recruitment Life-Cycle from interview to hire Schedule interviews for all Rolls-Royce sites, hiring managers, & recruiters for all sectors of the business and all types of interviews

for senior level positions. Personally ensure 50-100 individuals made it through the hiring process, tracking all candidates in any given stage. Manage and coordinate all aspects of job offers from Rolls-Royce to the candidate Q2 Most Inspirational Team award winner. Chosen to lead the transition of all AMS services contracted for Cobham to Cleveland from the Philippines office.

Scheduling and conducting initial phone interviews with top rated candidates Composing in-depth recommendations to Hiring Managers

*While attending college full-time, I worked the following three part-time positions consecutively*

Macy’s Department Store Stow, OH10/10-11/11Reason for separation: To obtain a full-time position utilizing my degree

Human Resources Generalist Primary source of communication between store and regional management teams Supported approximately 150 store employees with human resources, payroll and operational services Conducted sales training for all sales associates Interviewed all job candidates, made recommendations to senior management, followed through with offers for 5 to 10 associates

per month and scheduled screenings Managed flow of cash for 30 registers, maintained vault balance and wrote sales reports Trained and mentored new employees and conducted new scheduling training for staff Proficient in Taleo and People Soft software, Microsoft Office, Excel and Access

J&M Construction 8/09-11/10Reason for separation: Seasonal

General Contractor Worked in family-owned construction business assisting with building projects

Tarek Elsaway, M.D 7/08-8/09Reason for separation: Private practice bought by Cleveland Clinic

Receptionist and Office Assistant Worked as a receptionist and office assistant in busy internal medicine practice Primarily geriatric clientele Responsible for all communications between patients and doctors within practice

Nexagen USA 6/06-4/07Reason for Separation: Family

Customer Development Supervisor and Event Coordinator Planned, promoted and executed annual conference and monthly events/promotions for 350 participants; organized distributor

incentive trips Executed integrated advertising campaign; developed outbound call scripts/programs Sole contact for distributors experiencing difficulties/issues Recruited to lead rollout of new health and wellness product line, including setting up shipments to newly opened German and UK

markets Selected as daily contact person for distributors’ feedback; worked to implement into daily practices Increased efficiency by creating first standardized training manual and procedures

Akron Beacon Journal 6/05-6/06Reason for Separation: Opportunity at Nexagen USA

Automotive and Real Estate Advertising Coordinator Coordinated with Real Estate and Automotive customers to create and track ads through completion Launched and coordinated Operations Task Force to improve Classified Advertising departments companywide Selected to train employees in three departments on new ERP program Cross-trained for six positions, including sales representative and ad coordinator

The Anderson-DuBose Company 3/99-6/05Reason for Separation: Lack of further growth opportunities/Company relocating

Customer Service Manager, Supervisor, Limited Supply Specialist, Customer Service Coordinator, Event Planner, Customer Service Representative

Managed 15 administrative and customer service employees at specialized distribution facility for area McDonald’s and Chipotle restaurants, including hiring, training, scheduling, conducting reviews and overseeing payroll

Responsible for fundraising for Ronald McDonald House charity Monitored CSR audits, department budget control and reporting Rolled out McDonald’s food promotions and special events, trained owners/managers Invited to present “Managed Supply Best Practices” at national conference Developed administrative processes for new business ventures Created and introduced attendance and reliability incentives Event Planning Launched new enterprise software for sales reporting, order entry, scheduling Partnered successfully with Directors, Field Service, Warehouse, Purchasing and Transportation to address operational issues

and improve overall performance Directly responsible for ordering and distribution of McDonald’s promotional items Implemented new promotional allocation computer program and trained McDonald’s owners and store managers; Established and

launched promotion process procedure Spearheaded cross-functional initiative to add Chipotle restaurant distribution Opened 12 Chipotle restaurants, working with Chipotle executive & management teams, internal management team, and store

level teams. Conducted Chipotle internal and external financial reporting Developed training plans and executed training of new employees Organized company banquet, customer meetings/events Communicated information about new products and promotions to customers Researched and processed credit claims, order and delivery issues Analyzed inventories against usage factors to determine order fulfillment

REFERENCES AVAILABLE UPON REQUEST