WALKING THE TALK TOGETHERWALKING THE TALK TOGETHERSharing The Responsibility For Bringing Values To Life

Dispatch Workshop 2010

WELCOME!“Each of us has an important responsibility at work –

and chances are it’s not listed in any of our job descriptions.”

TRAINING OBJECTIVESTRAINING OBJECTIVES

1. Review and discuss the key concepts presented in the WALKING THE TALK TOGETHER handbook.

2. Examine and discuss the relevance ofthe handbook contents to our jobs and our organization.

3. Work together to identify ways we can apply the principles of the handbook back on the job.

GENERAL DISCUSSION QUESTIONGENERAL DISCUSSION QUESTION

If you had to condense this handbook down to one overall message, what would that message be?

“I always wondered why somebody didn’t do something about that, then I realized I was somebody.”

GENERAL DISCUSSION QUESTIONGENERAL DISCUSSION QUESTION

What does the phrase “Walk the Talk” mean to you?

Does it apply to your organization? If so, how?

“Words to live by are just words, unless we live by them.”

GENERAL DISCUSSION QUESTIONGENERAL DISCUSSION QUESTION

What information from the book stuck with you?

What got your attention?

“Knowledge is of no value unless you put it into practice.”~Heber J. Grant

GENERAL DISCUSSION QUESTIONGENERAL DISCUSSION QUESTION

What are some things we all can do (“together”) to get the most benefit from what this handbook has to offer?

“We're all responsible for bringing organizational values to life.”

“Values have everything to do with our jobs. “Nobody walks the talk all the time. Everyone

can improve.

“Only you can make the difference…. “

Exercise:

““OPPOSITES DETRACT”OPPOSITES DETRACT”

In Table Groups …

1. Review your assigned “Joining the Journey” behavior(s) and describe what opposite behaviors

would look like.

Then,

2. List the various impacts those opposite behaviors would have on coworkers and customers.

Finally,

3. Select someone to present your opposite behaviors and their impacts to the entire group.

9 minutes.

“OPPOSITES DETRACT”

DISCUSSION QUESTIONDISCUSSION QUESTION

To what degree do values-based behaviors impact/affect team members?

Our organization?

Our customers?

Exercise:

““ONE PICTURE’S WORTH …”ONE PICTURE’S WORTH …”

In Table Groups …

1. Work together to draw an avatar of a coworker (manager or employee) who “Walks the Talk”– with

physical attributes, clothes, tools, equipment, etc. that depict the characteristics and behaviors of the person. HAVE FUN!

Then,

2. Select someone to present and explain your flip- chart drawing to the entire group.

5 minutes.

“ONE PICTURE’S WORTH …”

DISCUSSION QUESTIONDISCUSSION QUESTION

How do the various drawings compare?

Any similarities or patterns?

“ONE PICTURE’S WORTH …”

DISCUSSION QUESTIONDISCUSSION QUESTION

What one thing can/will you do to be more like your avatar?

KEY LEARNING POINTSKEY LEARNING POINTS

1. To be successful, we ALL must“Walk the Talk”.

2. “Walking the Talk” is about BEHAVINGour beliefs and values.

3. “Walking the Talk” isn’t easy. It requires COMMITMENT and SELF-DISCIPLINE.

4. When it comes to “living” our values, EVERYTHING I do COUNTS!

5. “Walking the Talk” starts with ME.I can MAKE A DIFFERENCE!

Thank You …Thank You …

for your time and your participation!