O’REILLY

Ignite Charlottebrought to you by the Ignite Charlotte team

O’REILLY@campleadership

If You Want A Successful Business

Then Hire Camp Counselors

O’REILLY@campleadership

Camp Counselor: What Comes To

Mind?

O’REILLY@campleadership

Camp Counselor: What Comes To

Mind?

O’REILLY@campleadership

Camp Counselor: What Comes To

Mind?

O’REILLY@campleadership

Myths:

• Lazy

•Plays all day

•Goof off

• Joke job

•No useable skills

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Facts:

•Responsible

•Works well with others

•Hard worker

•Serious work

•Useable skills

O’REILLY@campleadership

What does a successful business

need?•Positive Work Culture

•Happy, Satisfied Customers

•Capable Staff

•Quality Product To Deliver

•Leadership

O’REILLY@campleadership

Positive Work Culture

•Counselors understand that culture is what separates camps from each other

•Because of this they understand the importance of and the creation of a positive work culture

•Camp culture is transferred every year in one weeks time during staff week

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Positive Work Culture

• “They say you should never mix business with pleasure…Really? Then explain to me how a Putt-Putt Golf company operates.”

- Andy Barnard, Dunder Mifflin Paper Co.

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Positive Work Culture

•Counselors know what a great work culture can and should feel like

•Staff that believe in what they are doing and want to go to work will do a better job

•If you (the boss) can’t create a positive culture; a good camp counselor can

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Happy, Satisfied Customers

•Summer camp is a cut throat business!

•The American Camp Association states there are approximately 12,000 summer camps nationwide (lot’s of competition)

•If counselors don’t engage with parents and campers there are others places to go and they will go there

O’REILLY@campleadership

Happy, Satisfied Customers

•If you want to have happy customers you need to engage with them

•A counselors first job is to make a camper and their parent feel comfortable

•If people like you they are more likely to return as customers

O’REILLY@campleadership

Look what we made!(I have to brag a little bit)

•Sam

• July 14

•7 lbs 5 oz

•23 inches long

•He is Awesome!

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Capable Staff

•Confidence

•Adaptability

•Working with others

•Decision making

•Problem solving

•Conflict resolution

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Capable Staff

•Counselors are paid to be friendly!

I always tell my staff when I hire them – I can teach you how to do almost anything, but I can’t give you a personality. Hire friendly staff!

O’REILLY@campleadership

Quality Product To Deliver

0

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Summer

Camp

Grandmas

House

lame :(

awesome!

O’REILLY@campleadership

Quality Product To Deliver

O’REILLY@campleadership

Leadership

•I’m not sure if I treat children & campers the same way I treat adults or if I treat adults the same way I treat children & campers, but either way it works.

•Individuals at work are looking for someone to lead them

O’REILLY@campleadership

Leadership• They learned

anyone would follow you if you know where you are going

• They learned to think ahead

• They learned to be energetic

• They learned to praise the behavior they wanted to see

O’REILLY@campleadership