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Automotive Consulting SolutionWarranty Management – Authorization Process
2© SAP SE or an SAP affiliate company. All rights reserved.
Agenda
1. Benefit for the Customer
2. Description of the Function
3. The Function in the System
4. Technical Information
3© SAP SE or an SAP affiliate company. All rights reserved.
Customer Benefit
Proven solutions/services of SAP Automotive Consulting
Solutions already running productive at several customers
Solutions and documentation are available in German and English
Prompt implementation possible
Defined timeframe for implementation
Exact calculation of implementation cost. Implementation for fixed price
6 months of free follow up care operations for bug corrections starting at
the date of installation within the development landscape. Afterwards
chargeable consulting support starts
No additional ongoing costs (i.e. maintenance cost)
Time
Cost
Solution
4© SAP SE or an SAP affiliate company. All rights reserved.
Agenda
1. Benefit for the Customer
2. Description of the Function
3. The Function in the System
4. Technical Information
5© SAP SE or an SAP affiliate company. All rights reserved.
Complete
authorization request
process
Complete authorization request process and integration in
claim process
Own claim type “Authorization Request” can be used with
equipment or with VMS vehicles
Complete setup of process in the action matrix
WTY screens adapted to needs of processing authorization
requests
Integration of claim
and authorization
request
Checking for applicability of authorization from within the
claim
Reserving and applying authorization to claims: fail-proof
synchronization of both documents
Can be used together with ACS “Extended warranty
checks” or separately
Integration with
other ACS
For full handling of multiple warranty reasons and in a
claim, see ACS “Extended Warranty Management” which
integrates fully with this solution.
6© SAP SE or an SAP affiliate company. All rights reserved.
Authorized claims processing
Step 1: Authorization Request
ICOC
OVIV
ICOC
OVIV
Authorization Request Warranty Claim
The authorization claim is created and submitted to you
It is processed and rejected/approved based on the data and attachments submitted by the dealer.
As checks, any existing checks in you implementation can be used. Alternatively, there is an ACS
delivering a comprehensive set of checks and their implementation in the action matrix. For more
information, see: http://www.sap.de/acs
Depending on the result, the request reaches different statuses
The result of the Authorization Request is communicated to the claimant
No financial process is triggered by the Authorization request
The complete Authorization Request process is implemented in a new claim type and is part of this
ACS.
Claimant systemClaimant
Processor
7© SAP SE or an SAP affiliate company. All rights reserved.
Authorized claims processing
Step 2: Processing of Warranty Claim
ICOC
OVIV
ICOC
OVIV
Authorization Request Warranty Claim Processing the pre-authorized Warranty Claim uses your claim process which may (or may not) be
supported by other ACS, especially “Warranty Management – Extended Warranty Checks”.
(see http://www.sap.de/acs )
For handling the claim’s connection to the Authorization request, your process is amended by:
Check if a claims needs to be pre-authorized (by country, partner, value, …). This check is
implemented in VSR. Thus, it can be used on dealer portal before a claim is submitted, too.
Check if the claim “fits” to the authorization (reference object, dates, partner, value, etc.) is
integrated into the VSR checks
Synchronization of the claim status with the Authorization Request status. Request can be
“Reserved” or “Used”. This prevents double-usage of an Authorization Request
Checks and status synchronization are part of this ACS
Claimant system
FI/CO
Claimant
Processor
8© SAP SE or an SAP affiliate company. All rights reserved.
Agenda
1. Benefit for the Customer
2. Description of the Function
3. The Function in the System
4. Technical Information
9© SAP SE or an SAP affiliate company. All rights reserved.
Own claim type with complete action matrix implementation
Synchronization of claim and authorization request
Authorization requests
© SAP Automotive Consulting Solution / Page
9
10© SAP SE or an SAP affiliate company. All rights reserved.
Easy Access menu and specialized customizing
© SAP Automotive Consulting Solution / Page
10
11© SAP SE or an SAP affiliate company. All rights reserved.
Agenda
1. Benefit for the Customer
2. Description of the Function
3. The Function in the System
4. Technical Information
12© SAP SE or an SAP affiliate company. All rights reserved.
Technical Information
Available for SAP ERP ECC 6.0
Activation of automotive industrialized solution in SAP ERP System not
necessary
Technical installation is possible remotely
Modification-free
Delivery in Z-namespace
13© SAP SE or an SAP affiliate company. All rights reserved.
Source of Information
OSS-System
Notes (Search term: Automotive Consulting Solutions)
Internet
Overview-, Detail- and Customer presentations
http://www.sap.com/acs
Email - distribution list
Signing up through [email protected]
Thank you!
Clemens Paulus
Senior Consultant Warranty Management
Consulting Automotive
SAP Deutschland SE & Co. KG
Hasso-Plattner-Ring 7
69190 Walldorf, Germany
M +49/151 438 19510
15© SAP SE or an SAP affiliate company. All rights reserved.
© SAP SE or an SAP affiliate company.
All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an
SAP affiliate company.
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These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind,
and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or
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In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related
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