WASDOK

WASDOK is a monthly publication, produced and edited by Bonner Tito and Heni Goro of the Ombudsman Commission Media Unit and approved by the Secretary to the Commission before release. ©

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EYE WITHIN

Two IT experts from LANworx Limited of New Zealand were in the country to provide hands-on training on the new WASDOK Case Management System (WASDOK CMS) for the staff of the Ombudsman Commission. Mark Battershill and Simon Dibble, developers of WASDOK Case Manage-ment System Training Manual for the Ombudsman Commission conducted a 10 days induction course for users of the WASDOK CMS. Hosts for the CMS induction course, Subrat Patnaik and Alexia Luke said this was the first computer-generated Case Management System adopted by the Ombudsman Commission. They said the Commission was the first institution in PNG to adopt this system, which would go a long way in assisting the Commission streamline its perform-ance. “Currently it has three separate database systems initially intended to improve security, but this did not work out well as originally intended.”

They said there were inefficiencies, data duplication and workflow constraints because it had limited ability to pass on work between divisions. They said the new WASDOK CMS version would enhance security model, workflow management, superior report-ing, and was designed to meet OCPNG’s specific and complex data management requirements. The new WASDOK CMS database has flexible table structure, where data is stored in three main tables. These are Investigations/Complaints, Individuals and Organisations. The IT experts said there were addi-tional tables linking between these ta-bles giving the system greater flexibility now and in the future. The Chief Ombudsman, Chronox Manek, in his opening remarks urged staff to make use of the new system . “Don’t be scared of the new system. Make mistakes because from making mistakes you can learn to understand the technology”, he told OCPNG staff.

OC GOES A STEP AHEAD IN “IT”

Chief Ombudsman Chronox Manek (middle) pose with IT experts behind the scene, from L-R: Subrat Patnaik, SPO CMS and Alexia Luke IT Manager of OCPNG; Simon Dibble and Mark Battershill of LANWorx Limited of New

Zealand.

Seasons greetings and welcome to November edition of the Wasdok, second last of the 2008 series before we wind up for the festive period.

In the November edition, we feature the adoption of the WASDOK Case Man-agement System (CMS), bringing new hope to management of cases and core businesses. The MOC has made some important decisions, among them are the appoint-ment of senior officers for the CAID. We also feature the trip to Vienna by Ombudsman Nero, Director Joseph Molita and Director Roderick Kamburi. The second teleconferencing between the CO Public Contact Team and OCPNG ISU Team was an eye opener for the ISU staff, thanks to hard working Joanne Taylor for facilitating the tele-conferencing. Talking about Joanne Taylor, she has apparently left us on Friday 5 December, 2008, with heaps of fond memories. Our womenfolk had an early get-together to wind up their social activities for the year at the Pondo bar. They are adamant that 2009 will be even bigger and better. We will be back to wind up the year in the December edition.

Editorial

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LATEST MOC DECISIONS On Wednesday, 5 No-vember 2008, the MOC made the following ap-pointments. Daniel Taka was appointed Team Leader of Team 7 while Ephraim Manhi was ap-pointed Team Leader of Team 8, both with the CAID. Daniel Taka is currently on an attach-ment program with the Commonwealth Ombuds-man of Australia. He will move to his new post upon his return. In the meantime, Ephraim Manhi has effectively taken position of his new post. In other appointments, Kari Poawai was ap-pointed Senior Investiga-tor (Legal) with Team 9; Kumalau Gotaha was appointed Senior Investi-

gator (Finance) and Wil-liam Banjoy appointed as Senior Investigator (Legal) with Team 6. With the exception of Daniel Taka and Ephraim Manhi, all the other ap-pointees were made from outside the Commission. There were other admin-istrative issues which went before the MOC but were referred to the Of-fice of Counsel for further advice. The HIV/AIDS Work-place Policy was given the green light paving the way for an official launch in consultation with the Business Against HIV/AIDS (BAHA). The MOC also endorsed the attachment of Mai-

chael Efi from the Legal Training Institute, who was on training attach-ment with the Office of Counsel for three weeks. Michael has since re-turned to the Legal Train-ing Institute to complete his studies. An approval to purchase a Toyota Hilux, much to the sigh relief of the Re-gions & External Rela-tions Division. The OCPNG intranet de-velopment process was given much attention with a funding of K64,000.00 in the recurrent budget, so as the relocation of the Regional Manager’s resi-dence from Kokopo to Kinabot.

Daniel Taka

Ephraim Manhi

Above : A wide angle view of the Public Contact Team in Canberra. Bottom left and right: ISU Team members in discussions with their colleagues in Can-berra using the teleconferenc-ing technology.

It’s Tele- The second teleconfer-encing between the Commonwealth Om-budsman of Australia and the Ombudsman Commission of Papua New Guinea took place at the AusAID conference room at 4th floor of Deloitte tower; thanks to Joanne Tay-lor for facilitating the teleconferencing.

conferencing For the first time the staff at ISU took to the conference room ideas to share with their col-leagues from the Public Contact Team from Can-berra. Ms Sally Reeves led the team from PCT, Can-berra and Victor Milli for OCPNG.

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Ombudsman Nero leads delegation to Vienna, Austria

P A G E 3

A high level delegation from the Ombudsman Commission of Papua New Guinea left for Vi-enna in Austria on Friday 14 November, 2008. The delegation comprised of Ombudsman John Nero, Director of Leader-ship, Roderick Kamburi and Director of Com-plaints and Administra-tive Division, Joseph Mo-lita. The trio were invited to attend a learning event on Communication for Gov-ernance and Accountabil-ity Program (ComGAP)

organised by the United Nations Office on Drugs and Crime (UNODC), co-sponsored by the World Bank and the United Na-tions. The event brought to-gether officers of anti-corruption agencies who have decision-making authority over their agen-cies’ communication-related activities to dis-cuss and debate the role of communication ap-proaches and techniques in bolstering anti-corruption efforts. Among the bureaucrats

were academics in com-munication, policy stud-ies, and the allied social sciences who also gath-ered at the Vienna confer-ence. The three-day learning event allowed participants to engage in nine in-depth discussions on anti-corruption topics. The program was in-tended to assist anti-corruption experts and decision-makers, deepen their understanding of the contributions in effective communication ap-proaches and techniques.

Examples of good prac-tice from around the world and relevant case studies were commis-sioned as practical solu-tions for addressing key challenges faced under real-world situations. The learning events cre-ated an opportunity to regulate good practices on the role of communica-tion in supporting anti-corruption work in insti-tutions where anti-corruption drives have become institutionalised.

Ombudsman John Nero Joseph Molita Director CAID

Roderick Kamburi Director Leadership

OCPNG 2008 Christmas party ar-rangements are well and truly pro-gressing smoothly with the sausage sizzles selling like hot cakes. On the same token, the committee wish to remind everyone that financial contributions are compulsory. Nothing comes free and, therefore, they have agreed to ask everyone to pay some money towards the party. The MOC

have agreed to contribute K300.00 each; Directors, Senior Managers K100.00 each; Team Leaders, K50.00 each; Senior Investigators, K20.00 each while the rest of the staff will contribute K10.00. All payments to the committee on or before Wednesday 3 December, 2008. The Christmas celebrations starts on Saturday 13 December, 2008.

The X-mas Party Sausage Sizzles and Stubbies

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Pre-Christmas meet for all female staff of OCPNG Left—Lydia Mulina

Right—Abigail & Nerol

Abigail & Roslyn

Aroai & Igana

Joanne Taylor is given the honour to cut the cake

Below: L-R: Gae, Nerol, Aroai, Abigail, Betty, Royanna and Anita.

When men are involved they call it the tall poppy syndrome. For these fabulous women, the feminist culture has begun to flourish in the corridors of OCPNG. This goes to show how advanced our women folk are in the Ombudsman Commission. The organisers are look-ing forward to a bigger and better 2009 get-together . Well done girls!

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It was goodbye time for Joanne Taylor, from the Commonwealth Ombudsman Pub-lic Contact Team based in Canberra, ACT. Joanne left last Friday to meet up with her family in Canberra, after a short stint with OCPNG. Joanne left satisfied that her mission was successfully ac-complished, as the picture above right depicts her pre-senting a report to Ombuds-man Phoebe Sangetari, rep-resenting the MOC. In her short tenure, she as-sisted in upgrading ISU’s complaints handling proc-esses into computer-generated technology, much to the sigh relief of ISU staff. The MOC and staff wish you and your family a very merry Christmas and prosperous 2009.

OFFICERS ON OVERSEAS COURSES AND ATTACHMENTS

NAME TYPE OF COURSE WHERE

Howard Maliso Victoria Bar Course Melbourne, Australia

Daniel Taka Discipline Force Oversight attach-ment

Canberra, Australia

OFFICERS ATTENDING IN-COUNTRY COURSES/SEMINARS

NAME COURSE/SEMINAR WHERE

Samoa Kedea Public Service Devolution Seminar IPA

Dick Morehari Public Service Devolution Seminar IPA

Geita Doura Public Service Devolution Seminar IPA

Helai Lohia PFMA—Procurement Process IPA

All opinions, statements and writings contained in the Wasdok are those of the relevant authors and do not necessarily represent the opinions, statements, writ-ings or views of the Ombudsman Commission of Papua New Guinea. The Commission issues no invita-tion to anyone to rely upon this newsletter and it in-tends by this statement to exclude liability for any such opinions, statements, writings and views.

Ombudsman Commission of Papua New Guinea, Ground Floor, Deloitte Tower, Douglas Street, PO Box 1831, Port Moresby 121, NCD, PAPUA NEW GUINEA,

Phone: 675-308-2600 Fax: 675-320-3260, Email: ombudspng@ombudsman.gov.pg

Snippets—OC in pictures

PAGE 5 NOVEMBER 2008 WASDOK

• Top left—WASDOK CMS Induction course begins. • Top right—Daniel Taka, on attachment in Can-

berra, ACT. • Mid right—David Olley in serious discussion with

Margaret Kila. • Bottom- from L-R—Nou and Pipi; Rhona and Pat-

rick; Julie and Simon; acting Secretary, Allan Bari-lae, IT Manager, Alexia Luke and Mark Battershill reciting the pledge.