2

3

Water Hero P-100

Thank you for purchasing the Water Hero P-100. The P-100 offers whole-

building leak detection, mitigation, and water usage monitoring.

P-100 Components:

Main Controller

Sensor Cable (~6 ft.)

Water Meter, Sensor

Cap & Unions

Motorized Ball

Valve (~6 ft. cable)

5V Power Supply

[~6 ft. cable]

4

Warning

Water Hero P-100® is installed into a water supply line. Improper connection can

cause leaks. Ensure installation is completed by a licensed plumber and in

accordance with the following:

• In compliance with state/local building codes

• Wear personal protective equipment when installing the Water Hero P-100

• Do not disassemble the Main Controller or Sensor Cap; these items contain no

user serviceable parts

• Install the Water Hero® P-100® indoors where it will not be exposed to direct

sunlight, water or extremely low or high temperatures. No exposure to

condensation or water, electrical components are not water resistant. Temp -

20° to 140° F (-29° to 60° C)

• Accuracy of the Water Hero P-100® is dependent on flow rate – accuracy is

typically within 10%

Terms & Conditions

All Water Hero terms and conditions; privacy and warranty policies can be found on

the Water Hero website www.waterheroinc.com/legal

Contact Us For installation and/or technical support questions, please contact us at:

support@waterheroinc.com

6

Set up your Water Hero 1. Place Water Hero Main Controller near location where it will be installed

2. Attach round white Sensor Cap to top of brass meter (1/8 turn clockwise)

3. Connect blue Sensor Cable to jacks on round white Sensor Cap and

Main Controller

4. Connect Valve Cord to Main Controller

5. Connect power supply cable to Main controller, then plug power supply

into wall outlet

6. Water Hero Main Controller will power up; a blinking green LED a solid

yellow LED will illuminate

7

Access or Create Water Hero Account (iOS App)

1. Search the Apple App Store for “Water Hero Remote” download and install

the app [Link: Water Hero Remote App]

2. Open the app

a. If you already have an account, enter your email and password and

tap

b. To create an account, press New Customer? Tap here to create an

account Enter email address & password; tap

Note: This address is where you will receive email alerts

8

Access or Create Water Hero Account (Browser)

1. Using your device (i.e.

computer, tablet, or mobile

device); open a web

browser. Enter the address

mywaterhero.net and select

Create an account

2. If you already have a

Water Hero Account, enter

your credentials, then click

Login.

3. To create a new account,

click Create an account.

Enter your email address

and desired password.

Select Create Account

9

Connect Water Hero to your WiFi Network

1. Turn the Main Controller so the right side is facing you (as demonstrated

in the picture below); be sure the yellow LED* is lit solid and the green

LED is blinking slowly (this is Water Hero Access Point Mode)

*If Water Hero is not in Access Point Mode, please see Troubleshooting guide later in this manual

10

Access the Device Configuration Page

(Browser)

1. Go to WiFi settings on your

smartphone or computer;

select “Water Hero Access

Point” as your WiFi

network

2. Once connected to “Water Hero Access Point” WiFi network, open an

Internet browser and point your browser to http://192.168.1.1 to

access Water Hero’s Device Configuration Page

11

Enter Wi-Fi Network Information (Browser)

1. Click on the Discovered

Networks drop-down

menu. Select the (SSID) of

the Wi-Fi Network to which

you’d like to connect Water

Hero. For optimal

connection, signal strength

should be between -60 and

-20

2. Enter your Wi-Fi network

password (Case Sensitive)

3. Enter the email address

associated with your Water

Hero Account

4. Once all information is

entered, click Add

5. A confirmation dialog box

will appear, click Ok (or

close) Water Hero will now

reboot (All 3 LEDs will

light)

Note – Do not enter anything in the

Manual Input field unless setting the

device up in an area where the

destination network is not present.

12

Verify Water Hero Connection

1. During device reboot, the red and yellow LEDs will blink briefly, and the

green LED will blink rapidly while Water Hero attempts connection with

your network. When connection is made, green LED will blink slowly*.

*If green light not blinking slowly, see trouble shooting guide

2. Open a browser and enter URL https://mywaterhero.net

3. Enter email address associated with your Water Hero Account and

password, then click Login to view your Water Hero Device(s).

13

Preparing for Water Hero Installation

1. The Water Hero P-100 meter and valve can be installed either vertically or

horizontally.

2. The Motorized Ball Valve is typically installed after from the meter

3. Water Hero P-100 MUST be installed after fire suppression systems to

ensure that it does not interfere with its operation.

4. Water Hero should be installed indoors, protected from the elements,

freezing temperatures or excessive humidity and condensation.

5. The Main Controller needs to be located near power outlet and must be

installed within range of 2.4 GHz Wi-Fi connection*

6. After connecting Water Hero Meter & Motorized Ball Valve to your

plumbing; reconnect valve and sensor cables. Plug power supply into

household outlet first, and then connect to Main Controller. Water Hero

will power up and perform a self-check. The Green LED will blink rapidly

while attempting connection to network. Once connection is made, the

Green LED will begin blinking slowly.

*Wi-Fi networks must not require a sign-in page, contact Water Hero support if installing the device

on a corporate network.

14

Features & Functionality

P-100

15

My Devices

1. After logging in at https://mywaterhero.net you will be taken to the

My Devices screen. This page is where you can see all of the Water

Hero devices on your account. Also shown are a convenient view of

the cumulative water usage and the current temperature at your

Water Hero meter.

2. To see your Water Hero in greater detail, click on your Device Name

(in Blue) to access the Dashboard view.

16

Dashboard

17

Utilities

Measure Flow calculates the amount of water that has been used. It

operates similar to a stopwatch, clicking Start begins the measurement and

Stop ends it. Flow is shown as volume and time elapsed. This is convenient

for determining the amount of water used during things such as showers or

dish washing.

Timed Measurement calculates how much water was used during a

specific time period. Clicking in the Start and End fields displays a time

and date picker. Once the selection is made, the usage is shown as

volume and duration.

18

Settings

The Home Mode and Away Mode interfaces allow for setting limits after

which warnings and automatic shut-off alerts are triggered.

Temperature Alerts allows setting of low and high temperature automatic

shut-off alerts. These are typically used to help protect in the event of

frozen pipes and/or overheating condition.

Notifications allow for selecting the method by which warnings and alerts

are sent. You can choose Email, SMS or a combination of both.

19

Preferences

The Preferences page displays the email account that is associated with

your Water Hero. This is stored in the device and is determined when it is

added to your network. It can only be changed during network setup. The

Name and Phone fields are editable.

To change the password associated with your Water Hero account, click

Change Password.

Liquid Measure and Temperature allow for choosing the desired units of

measurement for your Water Hero.

20

Troubleshooting

P-100

21

Main Controller Buttons and LEDs

Water Hero Access Point Mode Slow Blinking Green, Solid Yellow ◼◼◼

Rebooting Solid Green, Yellow and Red ◼◼◼

Connecting to Network Rapid Blinking Green ◼◼◼

Connected (Normal running mode) Slow Blinking Green ◼◼◼

Sensor Cable Disconnected Green Blinking, Red Blinking ◼◼◼

Button One

(Reboot)

Button Two (Valve Open/Close)

Button Three

(Network Reset)

22

Troubleshooting

Water Hero listed as “Offline”

Your Water Hero device is designed to always be online, however there are a few instances where it could be listed as “offline”. This is typically a result of a temporary interruption of your Internet service or our backend services.

1. Check to ensure that your internet connection is currently working.

2. If WiFi signal strength is low in the area of your Water Hero, consider purchasing and installing a range extender

3. Once you have confirmed that your network is working correctly, press Reboot button once and let the device reconnect to your WiFi.

Note: Due to the internal backup battery, unplugging the device will not reboot the device.

Moving Water Hero to a new network or changing WiFi Access Point

Your Water Hero Main Controller can only be connected to one Access Point at a time. If you move your Water Hero to a new location or change Access Points you will have to reset the network credentials. This can be done by following the Network Reset as shown on page 25.

23

Troubleshooting (2) Opening or Closing Valve using manual override.

There are two methods for manually opening and closing the Water Hero

valve.

1. Press the Valve Open/Close Button once. Each time you press the button you toggle the valve state. If closed, it will open. If opened, it will close.

2. There is also a small, white manual override knob on top of valve. Pull up

on the knob and turn to change valve position. You can view the position of the valve in the clear sight window. The red line indicates whether the

valve is open or closed. Be sure to push the knob back to its original position after this process.

Forgotten Password

Visit https://mywaterhero.net/forgotpassword and follow the instructions to

reset your password. If you have trouble, please contact support@waterheroinc.com.

24

Troubleshooting (3)

Unexpected flow shown on GPM dial or in hourly chart

If your Water Hero Dashboard is showing unexpected water usage:

1. Check all toilets and appliances for potential leaks

2. If you are confident that there are no leaks and would like help

diagnosing, please contact support at support@waterheroinc.com

25

Network Reset

Note: Network Reset should only be used when moving the Water Hero

main controller to a new WiFi network or when re-associating the Water Hero with a new email account.

1. Press and release Button 1; Main Controller will reboot and all LEDs will illuminate

2. While all 3 LEDs are illuminated, press and hold Button 3 until the red LED turns off, then release Button 3.

3. The Main Controller will reboot into Access Point mode, this is indicated by a blinking Green and solid Yellow LED.

4. Follow directions on page 9 to connect Water Hero to network

© 2018 Water Hero Inc.