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waterwaysJanuary – March 2020
IN-180525-SUEZALL
Are you ready for an emergency?An emergency preparedness plan will help you be ready for any situation—whether winter snowstorms or summer squalls. As part of your plan, store water in food-grade storage containers that have been cleaned with soap and water. Seal the containers with the original tops. Place a “drinking water” label on the containers and include a storage date. Store in a cool, dry place, away from direct sunlight and areas near gasoline, chemicals or other toxic substances. You will need at least one gallon of water per person for three days—and more if you have a pet. For information about how you can prepare for an emergency, visit ready.gov
Emergency notificationsWe always do our best to keep the water running, but we’d like to know how to reach you in an emergency. Please be sure we have your up-to-date contact information including your phone number and email address. If a problem occurs, we may notify you by mail, email, telephone, traditional media, social media or by posting on www.mysuezwater.com. You can also visit your town, county or state emergency management website for notifications about weather, traffic disruptions and other events.
customerservice centers
New York Operations—Rockland & Orange Counties
360 West Nyack Road West Nyack, NY 10994 877-426-8969
SUEZwaterNY
@SUEZwaterNY
North Jersey Operations—Bergen & Hudson Counties
69 Devoe Place Hackensack, NJ 07601 800-422-5987
SUEZwaterNJ
@SUEZwaterNJ
South Jersey Operations
69 Devoe Place Hackensack, NJ 07601 877-565-1456
SUEZwaterSJ
@SUEZwaterSJ
Westchester Operations—Westchester County
2525 Palmer Avenue New Rochelle, NY 10801 877-266-9101
SUEZwaterNY
@SUEZwaterNY
www.mysuezwater.com
In keeping with our commitment to the environment, this publication was printed on recycled paper. ©2020 SUEZ
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SUEZ Responsibilities SUEZ is responsible for the pipes that carry water from street to the curb or property line. The company is also responsible for the installation and maintenance of meters (except for damage caused by frost, hot water or external causes).
Customer Responsibilities Customers are responsible for the pipes and plumbing from inside the curb or property line. This includes meter shut-off valves, pressure regulators, cross-connection control devices, meter pits and structures which house the meter. Customers are also responsible for protecting the meter and their pipes from damage by frost, hot water and external causes.
*Typical configuration.
equipment responsibilities Maintaining the equipment that delivers water to your home is essential to providing uninterrupted service. Both SUEZ and the customer have responsibilities for ensuring that the equipment is in good working order.
SUEZ Responsibilities SUEZ is responsible for the pipes that carry water from the street to the curb or property line. The company is also responsible for the installation and maintenance of meters (except for damage caused by frost, hot water or external causes).
Customer Responsibilities Customers are responsible for the pipes and plumbing from inside the curb or property line. This includes meter shut-off valves, pressure regulators, cross-connection control devices, meter pits and structures which house the meter. Customers are also responsible for protecting the meter and their pipes from damage by frost, hot water and external causes.
Water main repairsEvery water company experiences main breaks from time to time, especially during frigid weather. SUEZ works to make repairs quickly, safely and with the least interruption to our customers. First, we send an inspector to assess the problem and arrange for personnel, equipment and materials. Before we can begin to dig, we are required by law to wait for mark-outs from other utilities to locate gas lines, sewer lines, telephone lines, cable
lines or traffic control systems. This important step ensures the safety of the community, our employees and other responders.
Most breaks are repaired within hours. On occasion, it may take longer due to a difficult location, weather conditions, fire protection concerns or impact on customers. For SUEZ, restoring service quickly and safely go hand-in-hand. We appreciate your patience should a main break occur in your neighborhood.
Help your local firefighters
You can help make your neighborhood safer in winter by clearing a three-foot space around fire hydrants on or near your property. This important step will help firefighters locate hydrants in an emergency. Saving precious minutes can save lives and property. If you see any damaged or leaking fire hydrants, please contact SUEZ so we can make immediate repairs.
