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WAYNE D. CHAI723 Mayrant Drive, Dallas, TX 75224
C: 469-363-8010 [email protected]
SUMMARY
25+ years of progressive career growth and leadership experience
gained in fast-paced manufacturing
environments supporting demanding customers.
Proven Department Management and Manufacturing
Supervisory/Leadership experience with
applied skills and success administered in fast-paced
manufacturing and warehousing environments.
Strong process improvement skills through applied cost
reduction, tactical planning and functional
technical improvements, training & development.
Self motivated and goal oriented, with strong problem-solving
skills. Positive and effective
leadership, communications, and inter-personal skills working
with customers, vendors, senior and
corporate managers, and production and support staff, at all
levels in the organization.
EXPERIENCE
WORLDCOLOR/QUEBECOR WORLD, Dallas, TX 1999 to 2010 (Pending
Plant closure)
A 250+ employee division of the international commercial
printing company. This division produces longrun national and
targeted magazines plus retail and direct mail catalogs for high
profile customers.Supervisor - Finishing/Bindery Department
Lead, train, develop, and direct teams of 40+ production
employees and technical-service crews,
continuously monitor safety, quality, productivity, and
communications, including interviewing,
performance-reviews, positive employee-relations &
conflict-resolution.
Apply analysis, troubleshooting, and decision making to prevent
and correct errors/mistakes and
prioritize jobs when breakdowns occur.
Continuously improved quality and performance through process
control, training, development,
and enforcement of work instructions as well as apply a
technical knowledge of all products,capabilities, costs, and
standards.
Assist with preparing monthly budgets for staffing and
production costs.
Support and assist Customers and Customer Service Reps with
technical issues and
recommendations and foster positive customer relationships.
Implement changes to meet ever changing demands in industry
growth and business trends.
Maintain union-free status - provide positive leadership and
influence employee morale.
THE JOHN ROBERTS COMPANY, Minneapolis, MN 1989 to 1999
A privately-held commercial printer specializing in Annual
Reports,Brochures, Catalogs, High-EndDirect Mail,Packaging &
Folded Cartons, Calendars, Newsletters/Magazines andSpecialty
Products.Bindery Supervisor 1991 to 1999
Supervise 30+ employees in the bindery & letterpress
departments. Train, motivate, and evaluateperformance of
employees.
Schedule work, resolve staffing and production issues, and
continuously monitor safety, quality,
and productivity.
Key leader and implementer of the Total Quality Management (TQM)
program plus Statistical
Process Control (SPC) and Employee Empowerment Programs which
increased productivity andreduced spoilage.
http://www.johnroberts.com/prod-ar.htmlhttp://www.johnroberts.com/prod-bro.htmlhttp://www.johnroberts.com/prod-cat.htmlhttp://www.johnroberts.com/prod-high.htmlhttp://www.johnroberts.com/prod-high.htmlhttp://www.johnroberts.com/prod-pack.htmlhttp://www.johnroberts.com/prod-cal.htmlhttp://www.johnroberts.com/prod-news.htmlhttp://www.johnroberts.com/prod-spec.htmlhttp://www.johnroberts.com/prod-ar.htmlhttp://www.johnroberts.com/prod-bro.htmlhttp://www.johnroberts.com/prod-cat.htmlhttp://www.johnroberts.com/prod-high.htmlhttp://www.johnroberts.com/prod-high.htmlhttp://www.johnroberts.com/prod-pack.htmlhttp://www.johnroberts.com/prod-cal.htmlhttp://www.johnroberts.com/prod-news.htmlhttp://www.johnroberts.com/prod-spec.html
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Earned "Quality Achievement Award" for product improvements
created during web press
bindery position approvals.
Wayne Chai 469-363-8010 [email protected] Page 2 of 2
The John Roberts Company continued:
Cutter/Folder/Stitcher Trimmer Operator1989 to 1991
Set-up, operate, trouble-shoot, and maintain Cutters (Polar
& Seybold), Folders (Stahl & MBO),
and Stitcher Trimmers (Muller Martini), plus multiple and varied
hand-bindery machines.
AMERICAN SPIRIT GRAPHICS, Minneapolis, MN 1987 to 1989
A large commercial printer with four production facilities in
the upper Midwest specializing in one-to-one marketing messages
customized on digital presses plus brochures, packaging and
unique
high-volume direct mail programs using sheet-fed, half-web,
full-web and double-size web presses.Cutter/Folder Operator
Set-up, operate, trouble-shoot, and maintain Cutters (Polar) and
Folders
(Stahl, MBO, and Baum).
SCOVILLE PRESS, Minneapolis, MN 1985 to 1987A Privately-held
commercial printer with web and sheet-fed presses and complete
finishing capabilities.Lead Cutter Operator
Lead, train, and supervise employees.
Set-up, maintain, trouble-shoot, and operate Cutters (Polar and
Lawson).
Schedule work, ensure quality, and coordinate shipping
activities.
WHITE METAL, Seattle, WA / Dutch Harbor, AK 1983 to 1985
A Privately-held commercial fishing company that operates a
fleet of King and Opilio Crab fishing
vessels in the Bering Sea of Alaska.Deckhand
Worked aboard the fishing vessel F/V Viking as a full share
Deckhand during both the King and
Opilio Crab fishing seasons in the Bering Sea of Alaska.
EDUCATION
Bachelor of Arts - Business Administration, 1993 (GPA 3.68)
Metropolitan State University, Saint Paul, MN
Associates of Arts - Business Management, 1989 (GPA 3.49)
Minneapolis Community College, Minneapolis, MN
Safety & Hazardous Materials Training including OSHA
compliance, Hearing Conservation,
Lock-Out/Tag-Out, and Personal Protective Equipment, 2009,
Worldcolor/Quebecor World
Certified in First Aid and CPR/AED First Responder, 2009, Red
Cross
iLEARN Advanced Supervision Training, 2004, Worldcolor/Quebecor
World
iLEARN Basic Supervision Training, 2004, Worldcolor/Quebecor
World
ISO 9001:2000 ANSI-RAB NAP Accredited Lead Auditor Training,
2003, Excel Partnership.
Inc.
REASON Root Cause Analysis Process Facilitator Training, 2001,
Worldcolor/Quebecor World
Leading and Coaching for High Performance, 1998, University of
Wisconsin Madison
Management Institute
Front Line Training Techniques, 1998, The John Roberts Co.
Powered Industrial Trucks Training/License, 1996, Minnesota
Safety Council, Inc.
ISO 9000 Implementation Training, 1994, Applied Quality
Systems
Phase Two Statistical Process Control Training, 1994, The John
Roberts Co.
mailto:[email protected]:[email protected]:[email protected]
