Consumer and Community Engagement Unit Update

Issue 19 – November 2016

Consumer & Community Newsletter

Community Engagement Unit

In October, I attended the Open State Events to celebrate and promote

public participation in our community. As part of this, the challenge set

by the International Association of Public Participation (IAP2)

Conference on 18 October was for members to spread the word to their

networks about community participation.

The IAP2 underpins the Consumer and Community Engagement

approach within the Women’s and Children’s Health Network. First we

need to understand who we want to engage with and what the intent of

the engagement will be.

There is no one size fits all approach to consumer and community

engagement, but there are some basic fundamental principles to

adhere to:

1. Identify who the target audience is and what you will be asking them to comment on.

2. Align this with transparent goals, being upfront with ourselves about who can comment on

what and with how much influence they will have.

3. Understand what decisions the stakeholders will influence and how will this be communicated

to them. Understanding public influence is crucial. On the IAP2 Spectrum, at the basic level

we need to inform stakeholders, and at the other end of the spectrum we allow for

empowerment. The IAP2 does not limit to a singular approach on the spectrum. For example,

consumers may have influence over a recommendation and staff may be consulted on how to

make it happen, and together they may collaborate to implement and monitor the approach.

4. Engagement demands partnerships, but partnerships that add value and meaning to the

overall outcome.

5. Communication is critical. All stakeholders must be considered for their current and future

potential to be mavens. A maven is someone who holds expertise in a specific field and is

known for accumulating this knowledge with the intent of sharing it.

One of the mistakes that happens in community engagement is over consultation, so the final

tip is:

6. Know the history and background of the engagement exercise. Most engagement topics,

such as a new design for a waiting room or writing a child-friendly document has most likely

been considered before. Abundance and rich knowledge pockets occur within the Network, so

save time and resources by tapping into existing knowledge and piggy-back on it.

Community engagement must be valued as both a process and an outcome with our consumers.

Remember, before jumping into a community development exercise remember these tips and

consult with my unit.

Allan J Ball

Manager, Consumer and Community Engagement

Consumer opportunities in November

Join Basecamp and be part of our consultation team

Join Basecamp by emailing Allan with “sign me up” in the

subject line. Full details, including the code of conduct, will be

provided. Basecamp gives you access to latest reports and

literature focusing on consumer and community engagement. It

also is a space to close feedback loops, so you can see what

impact your feedback had.

What is happening on Basecamp?

E-Journal Club will discuss the document Transforming Canadian Care through Consumer

Engagement Publication.

Direct Consumer Consultation: Reviewing Documents Patient Profiles, supporting child

and teens with complex needs.

Save these dates! November 2016

3 Post Natal Poetry Session, 9.30am – 11.00am.

7 Health Literacy Group. Welcome to new members.

11 Consumer Feedback and Improvement Group

Citizen Jury. Planning for 2017.

14 Launch of the H.U.G Initiative from the Citizen Jury.

22 Person and Family Centred Care Network Steering

Group. Welcome to new members.

24 Consumer Coffee Club. Café Level 2 of the WCH.

Open to all consumers, carers and family.

10.00am – 11:30am.

25 Consumer training. Consumer and Community

E-Learning Guide. RSVP required.

25 SA Health Awards. Consumer and Community

Engagement Unit nominated.

30 Children and teen face-painting feedback on the

hospital Play Deck. 11:00am – 2:00pm.

Consumer Training

What is Consumer and Community Engagement, E-Learning Module

Date: Friday, 25 November

Time: 10am – 11am.

RSVP: Contact Allan by email or call 8161 6003 by Monday, 21 November.

Passion Projects

30 days to Passion Projects close. Make sure you get your nomination forms into Allan

by 5pm, 30 November 2016. For a copy of the booklet and to submit an application form

contact Allan.

Staff can access by clicking here.

Consumers from the Person and Family Centred Care Network Steering Group and Members

from the Friends Inc. will be selecting winners on 3 December 2016 as part of a panel.

Youth Advisory Group

The Youth Advisory Group met on 6 October and raised the bar for how effective the collective

brains of young people can work.

Here is a snapshot of the Youth Advisory Group activities over the past 90 days:

2 new members: welcome Courtney and Micheala.

1 member from the Kids Klub had a sneak peek at what the YAG does.

4 consultations

1 Youth Audit of the Fracture Clinic

29 pages of consultation data from the Youth Audit

2 slides for the Women’s and Children’s Hospital TV screens

3 items for Consumer Voice

15 agenda items.

This month the Youth Advisory Group heard from four Women’s and Children’s Health Network

(WCHN) staff including Heather Baron (Regional Director of Allied Health, Complex and Sub-

Acute Care), Julia McMillian (Principle Advisory – Community Liaison and Strategic

Engagement: SA Mental Health Commission), Catherine Joyce (Infection Control Clinical

Practice Coordinator) and Vivienne Ridgeway (Operations Manager, Child and Adolescent

Mental Health Services).

Topics included Adolescent Transition documents final approval, Mental Health

Commission documentation for the community and formalising the questions for

the Commission to ask young people throughout the consultation, Infection Control

Methods for providing information, and Child and Adolescent Mental Health

Services Model of Care.

The Group has eight actions arising, including three recommendations for the Consumer and

Community Partnering Council. These recommendations are:

Youth Advisory Group proposes the Network explores the redesign of hospital gowns for

children and teens going into surgery.

Youth Advisory Group members to provide final feedback on Basecamp on the Adolescent

Transition documents by 24 October 2016.

Youth Advisory Group to work with Hospital staff to develop a graduation process for

adolescents transitioning from child to adult healthcare for 2017.

The other actions relate to:

Safety and Quality themes from the Youth Audit of the Fracture Clinic

New TV messages for the Hospital promotional screens

Members participating in upcoming consultations, including the writing of the Mental Health

Charter for SA Health, developing an abstract for a 2017 Health Literacy Conference on the

implementation of the Youth Guide to Places and Spaces, and developing questions for

other teens to be asked when exploring what mental health services should like for the state.

Other highlights over the past three months and at the meeting include:

Larissa participated in an interview panel for the Acting Divisional Director of Paediatric

Medicine. She participated as one of five panel members and had a voice in the final

decision.

Jason and Thalia participated in the inaugural Consumer QandA Panel where they

answered live questions from the staff audience. A video of the event was produced.

Michael will be the face of young carers for Carers Week 17 – 21 October. He will use his

story to promote and advance the role of young carers in South Australia.

Welcome to Courtney a new member to the group and to Rhys from the Kids Klub who was

investigating transitioning from Kids Klub to the Youth Advisory Group.

Amelia and Kat were drivers of change, finalising the design of the new Hospital Café on

behalf of the Youth Advisory Group.

The Youth Advisory Group has received letters from WCHN Chief Executive Officer and

Manager, Food Services relating to their outstanding work for the Youth Guide to Places and

Spaces and Café Audit.

The Youth Advisory Group also landed on a new vision at their meeting:

“Nothing about youth without youth”.

Future Youth Advisory

The Group is looking forward to their 5 December meeting where they will be planning their

work agenda for 2017. This will include:

A Rights and Responsibilities video and jingle, as recommended by the Peak Safety and

Quality Committee.

The implementation of a state-wide youth health conference, which is sponsored and

supported by Team Kids.

Introduction of health promotional messages on the Hospital TV screens.

Writing an abstract for an international conference in health literacy.

Consumer and Community Partnering Council

Members of the Consumer and Community Partnering Council met on 21 October and were

provided with the following updates:

outcomes from the Youth Advisory Group 15 Steps Audit

Child and Adolescent Mental Health Model of Care

actions stemming from the introduction of the Disability Action Plan.

The group was attended by Lisa Lynch, Chief Operating Officer WCHN who provided a

powerful and thoughtful insight into her first 100 days in the Network. Lisa spoke strongly about

the high-level of consumer engagement, benchmarking against interstate examples. Lisa was

part of last month’s stocktake into Person and Family Centred Care within the Network. Our

challenge for the Network is to focus on the continuing embedding this principle at the point of

care level.

The group also received over 100 unique responses on the Consumer Feedback on

Experience. This information helped shape the members recommendation to the Network to

develop cue cards for it’s Culturally and Linguistically Diverse consumers. The idea is that cue

cards will provide symbolic prompts to common health issues, such as like “pain” or

“emergency”, limiting the need for translation in moments of crisis.

Tessa will attend the Research Symposium for the Robinson Institute on 3 November; and

Tanya will represent WCHN consumers at the National Youth Settlement Framework

Workshop.

Person and Family Centred Care training

Over 60 staff attended the Person and Family Centred Care interactive training, sparking

positive reviews. Feedback from staff included:

“Really great session!!! Thank you”

“It challenged my thinking about what the consumer really needs and why they need it. It

has been eye opening”

“I felt a little uncomfortable with the level of swearing (acting) even though it was a depiction

of a consumer story”.

We asked the staff to think about ways they can immediately provide a Person and Family

Centred Care approach during their shift. Some of the responses were:

listening to my clients and their family members with open ears

connecting will people no matter how old they are

respect and involve the right people at the right times in conversations

giving consumers and family members more time to speak and ask questions

try not let my own stresses affect my relationship with the consumer

remember to empathise

more time with each consumer

working in partnership with consumers.

In 2017 the Consumer and Community Partnering Council want the Network to ensure every

experience is underpinned by the four pillars of Person and Family Centred Care. Multiple

strategies will be employed to achieve this, but one of the fundamental ways will be to engage

staff.

SA Health Awards

The Women’s and Children’s Health Network will feature three innovative and excellent

initiatives at the SA Health Awards 2016, including two from the Consumer and Community

Engagement Unit.

The SA Health Awards showcase excellence in the public health sector.

The Awards recognise and reward individuals, teams, programs or projects that have

significantly improved the delivery of health services to the South Australian community. They

also honour the commitment of those who work to improve the performance of the public health

sector.

Applicants are asked to demonstrate how they have contributed towards the achievement of

South Australia’s Strategic Plan priorities, SA Health’s Strategic Plan objectives or the work of

the South Australian Safety and Quality Program.

Category: Research/Education in Patient/Consumer Safety

A Theatre-Experience: Person and Family Centred Care Capacity Development Sessions

Consumer and Community Engagement Unit: Women's and Children's Health Network

Consumer Engagement is often mistaken as a buzz word in an organisation or a “tick and flick”

experience. In WCHN there is a culture where authentic partnerships start with well-informed

staff.

In collaboration with award-winning Theatre

Company "Act NOW", the Consumer and

Community Engagement Unit married technology

and theatre to provide an “out of this world” ongoing

education program for staff to skill them in Person

and Family Centred Care.

Category: Improving Patient Safety

WCHN Medication Safety Committee (MSaC)

SA Pharmacy, Women's and Children's Health Network

The Medication Safety Committee (MSaC) is the multidisciplinary group responsible for

ensuring the safe and appropriate use of medicines across the WCHN. MSaC has

demonstrated commitment and perseverance over many years continuously reviewing,

improving and integrating safety and quality medication management systems across all levels

of the organisation. MSaC's efforts were recently acknowledged in the WCHN accreditation

findings. Seven 'Met with Merits' were received in the Medication Safety standard.

Let's Take the Rocket Ship: Design and Implementation of a Kids Know your Rights Colouring

Book and Teen Postcard.

Consumer and Community Engagement Unit: Women's and Children's Health Network

Consumer safety is at its best when consumers are

well informed about their health care rights and

responsibilities. WCHN partnered with kids at its

Hospital to initiate, plan, design, implement and

evaluate a better developmentally appropriate way of

staff communication on rights and responsibilities.

Sixteen kids over a four month consultation,

designed a coloring book and postcard to ensure

safety was not lost in translation.

On 27 October, Vicki from the Consumer Feedback

and Improvement Group, Rhys and Catrina from WCHN

Kids Klub and Edwin from Act Now joined the Consumer and Community Engagement Unit to

create films for the SA Health Awards. Vicki turned her story into narratives for Person and

Family Centred Care Training, and Rhys and Catrina participated in the first Kids Klub in

May 2015 to begin the process of designing the Know Your Rights colouring book and teen

postcard.

The SA Health Award winners will be announced on 25 November.

DID YOU KNOW?

You can give the Consumer and Community Partnering Council

solution-focused suggestions, ideas and thoughts through the Women’s

and Children’s Hospital website. Go online and check it out at

www.wch.sa.gov.au

2017 Work Plan – Areas of critical consideration

All stakeholders including consumers, caregivers, family members and staff are encouraged to

give feedback about areas where they think there should be a focus for consumer engagement

in 2017. To share your thoughts or suggestions email Allan, submit information under the

Consumer Representative Space on Basecamp, or attend a brainstorming workshop on Friday,

16 December 2016.

From Jo Baulderstone, Consumer Representative from the Consumer and Community Partnering Council

The tenants of any effective health strategy require the triangulation of

lived experience, academic literature and staff engagement. Jo from our

Consumer and Community Partnering Council helps to get the ball rolling

as we invite feedback for the 2017 Workplan.

What might the future health consumer need?

There is increasing understanding of the value of consumer and

community involvement in healthcare delivery, and I have been

privileged to observe the amazing progress of the WCHN in this area.

As a consumer in the health system I see four potential levels of involvement:

managing my own health and that of those dependent on me

involvement in health care delivery

involvement in health care planning

involvement in health care policy.

I would locate these as a series of concentric circles, with consumer interest in and capacity for

involvement being different in each. This may be because of intermittent individual

circumstances or systemic barriers to involvement.

So what might the future consumer need to be able to be fully involved in the health system?

These are some of my thoughts:

A culture which values consumer involvement, demonstrated through commitment and

executive leadership (I think WCHN has made a good start!).

Health professionals who respect the knowledge of consumers. While attitudinal change can

be slow, behavioural change can begin through requiring adherence to inclusive policies and

procedures.

Structures which provide opportunities for consumers to extend their knowledge provided

through multiple channels.

Recognition of the skills needed for involvement, which include communication, self-efficacy,

and critical thinking among others, and support to develop these further. This might include

formal and informal training and mentoring of consumer representatives,

and of professional staff.

Recognition of the barriers to participation in planning and policy making and support to

overcome them. These might include use of a range of modes of input (face to face, online,

written, verbal) and active seeking out of diverse groups.

‘Permission’ and encouragement to be involved intermittently, as health and personal

circumstances change, thus not excluding those who are dealing with complex lives.

Realistic (and clearly state) timeframes for feedback on documentation.

I am sure there are many others – perhaps we could discuss them on Basecamp!

I look forward to my ongoing participation in the WCHN as a community member, and look

forward to its growth and development in consumer and community engagement.

Multicultural Youth South Australia: How they partner with the

Network

Multicultural Youth South Australia (MYSA) and Women’s and Children’s Health Network

By Tamara Stewart-Jones, CEO MYSA

When MYSA was invited to sit on the Consumer and Community Partnerships Council (CCPC)

we immediately accepted.

We saw this as a critical opportunity to ensure that the diverse needs and voices of multicultural

communities are not only heard but embedded into practice principals, guidelines and polices

ensuring that multicultural consumers in the WCHN are adequately represented.

The first part of ensuring that this occurs is MYSA's active engagement on the Cultural Round

Table (which reports back to the CCPC). The Cultural Round Table membership happens to be

as diverse as the populations we represent, including CALD community and youth leaders,

health professionals, policy advisors and social workers from within the government and non-

for-profit space. The Cultural Round Table has to date focused its attention on how micro

changes can have an impact at organisational level, thereby changing the overall culture of the

network.

We are currently looking at developing cross-cultural specialist training to practitioners in the

WCHN (starting with the Midwifery team), the introduction of cultural events such as Eid and

Diwali to be included in the hospital event calendar and are also providing critical analysis and

feedback on consumer information (such as posters and handbooks) ensuring that they are

appropriate and accessible to those from CALD backgrounds.

Throughout my involvement with the Cultural Round Table and CCPC I have continued to be

surprised by the leadership team within the WCHN. Their transparency, integrity and

commitment to excellence, coupled with their openness for reflection and, where required,

change has been incredibly encouraging. I have no doubt that with this attitude the WCHN will

go from strength to strength resulting in optimal outcomes for every consumer.

Infection Prevention and Control Unit

The Infection Prevention and Control Unit is an integral service at the Hospital. It provides

information, education and resources regarding the control and prevention of infections to all

departments and staff throughout the hospital and the region.

The Unit also provides phone information and advice to the public, other health care

establishments and children’s services regarding infection prevention and control issues

affecting both children and pregnant women.

The primary role of Infection Prevention and Control Unit is to:

prevent the spread of infection to our patient, clients and other users of our services

educate and advise staff, patients and their families of infection control principles

help to improve practice in regards to infection prevention and control

monitor infection rates in the hospital and with our vulnerable patients in the community

develop, implement and assess policies, procedures and guidelines regarding infection

prevention and control

contribute to state and national committees to deliver best practices

provide information to the wider community on vaccine preventable diseases.

Hours

For general inquiries contact the Infection Prevention and Control Unit during business hours on

8161 6388.

For urgent inquiries contact your GP or after hours call the hospital switchboard on

8161 7000.

Information

The SA Health guide to the prevention and control of notifiable and other infectious diseases in

children and adults can be viewed at: You've Got What?

Women’s and Children’s Hospital fact sheets are available from: Consumer Health information

Visitors

As our Hospital has sick and vulnerable patients it's important that everyone helps to prevent

the spread of germs. The best way to do this is by washing your hands regularly and using

the hand sanitizer gel provided throughout the Hospital. Please ensure that you wash your

hands thoroughly before and after preparing or eating food, and attending to personal or

patient hygiene.

If you are unwell please consider carefully if you can postpone your visit until you are feeling

better. It has been known for patients to become sicker following visits from people who

have a cold or gastro.

You Said – We Did – We Listened

A refurbishment and new initiative were completed in October, based on overwhelming

consumer and community feedback. Well done to the community for your ongoing advocacy -

WCHN listened and acted.

Women’s Outpatients refurbishment The Women’s Outpatients area has been redesigned and redeveloped, following feedback

about the cluttered appearance and visual overload, uncomfortable chairs, intense lighting and

lack of activities for children under 10 years. Team Kids funded the makeover, and the new

space for consumers has been open since 4 October 2016.

Tessa, Co-chair Person and Family Centred Care Network Steering Group was involved in

discussions about the design and colour scheme for the waiting room, providing a consumer

voice from the outset. Tessa was a vital link for consumers and sought direct feedback from

consumers at a “listening post” in March. We thank Tessa for her time and involvement in this

project.

The new space features a wall mural, designed to create a more visually relaxing outlook with

hidden creatures to entertain young children. There is a quiet area with small children’s table

and chairs and Play Therapists will soon provide activities. The information display boards are

restricted in size and the chairs have been replaced for added comfort. Overall, the aim was to

create a contemporary area that better suits our consumers.

A Person and Family Centred letterbox is now available in Women’s Outpatients and we want

to hear your thoughts about the refurbishment.

Animal assisted therapy begins in Paediatric Rehabilitation Department

The Paediatric Rehabilitation Department staff are

now working with two highly trained dogs (Harper

and Teddy) and their handlers (Andrea and Gillian)

to support the rehabilitation of patients at the

Hospital.

The dog team becomes another ‘tool’ that staff are

able to access if appropriate for the patient’s

treatment.

The dogs and handlers are accredited through the

Delta Society and are fully trained to work in a

hospital setting. They undertake special veterinary

checks to ensure they meet high infection control

standards.

Inspired by a patient and family request, a team of staff, led by Sue Christie-Taylor have

developed an Animal Assisted Interventions Procedure that details information on animal

assistance therapy and assistance dogs.

The project team included Sue Christie Taylor CPC, Clinical Practice Development, Victoria

Bruce CPC Paediatric Rehabilitation Department, Natalie Hood, Coordinator, Paediatric

Rehabilitation Department, Chloe Threadgold HR Consultant, Lee Matthews CPC Infection

Control, Hollee Curren and Liz Woodward, Delta Society and Jill Newman Manager, Arts in

Health with TeamKids.

There is overwhelming evidence to support the physiological benefits, such as reduction in

blood pressure and heart rate; the psychological benefits such as the reduction of stress and

anxiety; the social benefits such as the enhancement of communication and social interaction,

when patients are exposed to animal assisted therapy.

These are particularly important in the acute setting when patients and families are dealing with

the stress and anxiety or illness and injury, as well as the unfamiliar and intimidating

environment of a hospital.

In animal assisted therapy, the dog will work alongside the therapist to enhance the patient’s

motivation to achieve the therapy goals.

Gillian Henshaw and Teddy

Consumer Rewind – A spotlight over the last 31 days

Tanya and Allan led a discussion with staff to review current literature on consumer

surveillance. Whilst directed to review how parent-reported errors and adverse events in

hospital’s are managed, the discussion focused on how consumer engagement can mature

within the Network’s divisions, so there is a deliberate focus on consumers reviewing data.

Tanya and Allan are preparing a brief for the Network Safety and Quality Committee to

recommend a consumer meets monthly with the Divisional Directors to review safety and

quality data.

Work continues towards the 14 November launch of a giving back voucher system, initiated

by the August Citizen Jury. Vicki and Judith from the Citizen Jury have worked tirelessly

alongside Friends WCH Inc. to put in place administrative processes. Well Done!

WCHN was represented in two forums at the SA Mental Health Commission to support

the development of the charter. Using multiple methods including small group, interviewing,

world cafe style and the 3-2-1 system; Tanya, Dy (session 1) and members of the Youth

Advisory Group gave our feedback to the document. We provided insights into what the

charter should be called; the must have principles and the things to throw away; how it

should look so it is culturally and developmentally appropriate; and what it would say. It was

powerful to watch our youngest members of the Youth Advisory Group use recent

experience as a consumer but also as a consumer representative, referencing the Youth

Guide to Places and Spaces and video making as tools the charter to look to if it aims to

engage young people. As one of the groups promoted, what is good about the charter "it has

the potential to save a life".

Allan and members of the Youth Advisory Group attended the Good Practice Forum

Young Carers – What Next? Symposium at the Bio SA Conference Centre. Michael

from the Youth Advisory Group told his story about being a young carer, which was also

used in SA Health social media posts.

On 6 October, the Youth Advisory Group met and welcomed new member Courtney, who

heard about the Group by reading a poster at the Hospital and finding out more information

online.

On 10-11 October, the Network conducted interviews to fill positions on four committees.

Welcome to Lily and Rachel, Person and Family Centred Care Network; Lana, Daisy and

Darlene, Health Literacy Group; Josephine, Community of Practice for Children and

Adolescents; and Sharon, Major Works and Capital Works Committee.

On 13 October, an Executive Coffee Club was held to provide consumers, caregivers

and family members access to the Executive team. Seven families attended over the

morning period; detailing suggestions and enhancements for the Network. Due to the

success of the trial, Executive staff will rotate through the Consumer Coffee Club that is

scheduled every last Thursday of the month.

Allan continues to consult with staff about a 2017 Graduation for children and teens who

have transitioned to adult health services; Children’s University to start discussions about

Kids Klub becoming a learning destination as part of the Children’s University program in

2017 (click here to learn more); Person and Family Centred Care Customer Service Award

for staff; and setting up a Cystic Fibrosis online consumer group on Basecamp or face-to-

face. Allan also led a consultation with Child and Family Health Service (CaFHS) who are

thinking of adapting Basecamp groups in their next phase of the roll out of their new

structure, to ensure consumers and community can get involved. Allan met with Hospital at

Home staff to look at how they develop consumer feedback mechanisms and review

consumer data.

Pooraka Primary School and Banksia Park International High School participated in the

2016 School Ambassador Program. The Paediatric Trauma Service spoke to 60

Pooraka Primary School year 6 and 7 students about burn prevention and the importance of

wearing helmets. Child and Adolescent Mental Health Services spoke with over 160 Banksia

Park International High School year 10 students on mental health and resiliency (the ability

to bounce back). All students engaged in an activity to evaluate the effectiveness of the

Youth Guide to Places and Spaces for the Hospital.

Ed, Rhys, Catrina, Vicki and Zoe with Allan participated in making two videos for the

SA Health Awards. They will be available on the SA Health website from 25 November.

On 20 October, Tanya attended a workshop facilitated by Paul White to continue her input

into Health Round Table data from a safety and quality perspective.

The success of the piloted Family Huddle model, written by the Consumer and

Community Engagement Unit in Rose Ward, will expand to include Oncology. The first

Family Huddle occurred on 23 October.

On 24 October, the Child and Adolescent Mental Health Consumer and Carer Group,

ELECT, met and Allan provided a roadmap to expand the membership base. The model

which has been adopted by Child and Family Health Service (CaFHS); will be

employed to grow members. CaFHS continues to roll out information sessions with Bridget

and Tara attending staff meetings and having the Consumer Representative video played to

educate staff about consumer engagement.

On 27 October, Larissa joined Act NOW Theatre Company, Team Kids and Brightspark

Entertainment to start planning for the Youth Conference at the Hospital on

15 February 2017. About 30 year 7 students from East Para Primary School, Pooraka

Primary School and Pimapala Primary School will attend the conference.

Allan was accepted as peer reviewer for the Journal of Participatory Medicine; using

his expertise in consumer and community engagement to review prospective international

publications.

The Immunisation Clinic is working with the Consumer and Community Engagement Unit

to involve young consumers and caregivers in future research design. Research will be a

key priority for 2017.

For more information

Consumer and Community Engagement Unit

Women’s and Children’s Health Network

72 King William Road

North Adelaide SA 5006

Telephone: 8161 6935

Email: Allan.Ball@sa.gov.au

www.wch.sa.gov.au

© Department for Health and Ageing, Government of South Australia. All rights reserved.

All information was accurate at the time of printing, dates and times may vary.