wcti brochure

7/29/2019 wcti brochure

1/17

877.928.4472www.worldclasstraininginstitute.com

World Class Training. World Class Consulting. World Class Results.


2/17

About World Class Training Institute

Why Project Management andLean Six Sigma?

DRAMATIC IMPROVEMENTS

Dissect your processes to achieve dramatic improvements inwaste reduction and variation

STANDARD OF WORK

Set up a standard of work that will virtually eliminate non-value added steps in your processes and significantly decreasevariation to improve performance

PERFORMANCE METRICS

Create sound metrics to effectively measure every phase ofthe improvement process

TEAM BUILDING

Work in teams to improve the quality of service and engageleadership to drive continuous improvement

CUSTOMER SATISFACTION

Evaluate Voice of the Customer techniques that will drivecustomer satisfaction

Our Missione WCTI was established to go beyond the typical trainingstyles of Six Sigma and Project Management initiatives.While we continue to provide the standard certification andhands-on classroom techniques that many other consultingcompanies provide, our individuality shines in the aftermathof training efforts. WCTI provides true projectimplementation. We follow up beyond the classroom withcoaching, auditing, and consulting to insure the success ofyour initiative.

Dear Professional,

Every business strives to differentiate their products andservices from the competition; that is the businessmantra we live and breathe everyday. e question ishow do you keep the competitive advantage? You mustcontinuously improve your processes which impacts howyou will do business with your customer. ProjectManagement and Lean Six Sigma are managementtools that significantly improve quality, eliminate waste,and drive cost savings with your customers needs at thecore of the process. You can use either tool exclusively

or combine them to maximize operational excellence.While Project Management focuses on organizing andmanaging resources, Lean Six Sigma focuses onreducing variation in the process. Whether you arelooking to deploy one or both of these tools, you will becreating the differentiation through improved processesand overall organizational effi ciency.

e World Class Training Institutes goal is to guideorganizations in their creation of a continuousimprovement culture where Project Management and

Lean Six Sigma is core to the strategy and everydaybusiness processes. Our goal is to educate and coach youand your associates to seamlessly integrate a processimprovement program that will become the competitivedifferentiation in your organizations products andservices.

Our years of experience delivering results show that wewill not only help you exceed expectations, but willequip you with the right tools to ensure success now and

in the future.

Sincerely,Mark Gershon

President\CEO,World Class Training Institute


3/17

On-Site Delivery Options

Bring a Customized On-Site Solution to Your Organization.

e World Class Training Institutes expertise in process improvement spans a wide range of functionalareas and activities. e most popular vehicles for accessing WCTIs renowned training curriculum are ourin-house training and certification options. We can offer all of our process improvement trainings andcertification right in your office or community!

Enjoy the Benefits of On-Site Training.

TAILORED PROGRAMS TO FIT YOUR UNIQUE NEEDS

e WCTI will customize training courses to fit your organizations specific needs.Single courses or an entire suite of specialized courses can be offered and integratedto suit your new or already existing process improvement deployment strategy.

DRAW FROM YOUR OWN PROGRAM CHALLENGES

All of our senior consultants have years of experience in navigating organizationalprograms for specific examples to use during each training course. Interactive exercisescan employ an actual work project or scenario from within an organization.INTEGRATE WITH OTHER INITIATIVES

Training is often the perfect complement and driver of other already existinginitiatives. By aligning the training with the strategic goals and objectives of yourorganization, change management is bolstered.IMPROVE THE IMPACT OF TRAINING

By customizing your training and aligning the curriculum of each session to the specificneeds of your organization, the learning outcomes are dramatically enhanced.MAXIMIZE YOUR TRAINING DOLLARS

In-house training is far more economical than per-person training courses.

Moreover, by bringing a training program to your location, travel expensesand other direct costs are significantly reduced.


4/17

Consulting

ORGANIZATIONAL ASSESSMENTS

e World Class Training Institutes senior consultants areexperts at assessing an organization to determine Lean SixSigma readiness, project priorities, organizational alignmentand resource allocation.

EXECUTIVE MENTORING AND COACHINGe World Class Training Center has years of experienceconsulting with top-level executives on such issues as strategicplanning, performance management, process improvementintegration and leadership development.

PROJECT MENTORING AND COACHING

e World Class Training Institute stands ready to provideproject mentoring and coaching through on-site, telephonicor email support.

DEPLOYMENT PLAN DEVELOPMENT

e World Class Training Institute experts have developed LeanSix Sigma deployment plans for dozens of organizations. Eachplan is developed closely with organizational leadership todetermine the necessary strategic objectives and focus points for atargeted or enterprise-wide deployment.

QUALITY MANAGEMENT SYSTEM DEVELOPMENT

e World Class Training Institute has experience developingnumerous overall quality management systems for a variety ofpublic and private sector organizations. e development of anoverall quality management system will provide the visibilityyou need to manage and sustain your process improvement efforts. LeanSix Sigma are often integrated to provide a comprehensive toolset fororganizations to solve problems and improve process performance.

e World Class Training Institute has years of consulting experience in nearly every industry dealing with culturalresistance, executive coaching, organizational assessments, deployment plan development, process improvement training

and Lean Six Sigma certification and coaching. Our expertise in transforming and redesigning processes for maximumeffi ciency, effectiveness and overall quality has contributed to tangible and lasting reductions in cycle time, quality and costsavings in numerous organizations worldwide.

e WCTI specializes in methodology-based consulting services in the following areas:

e customer is the most important part of any process. Organizations that live by continuous improvement are focused

on flowing the service or product at the pull of the customer in pursuit of perfection.

e World Class Training Institute stands ready to help you and your organization answer these important questions.We are committed to helping you drive a process improvement program that demonstrates a clear vision, rooted instrategy, to create sustainable results for years to come.


5/17

Course Offerings


6/17

Lean / Six Sigma Executive Overview

In order to ensure breakthrough success with Lean Six Sigmaand Six Sigma, there must be support from the executive level.Executive buy-in and support is critical for rapidlyimplementing and ensuring that the Lean Six Sigmamethodology creates lasting change and propagatesthroughout the organization.

GOALS

e goal of this workshop is to educate executives on thetechnical and managerial content of Lean Six Sigma and themeaning of Lean Six Sigma thinking. After covering thefinancial and operational reasons for using the Lean Six Sigmamethodology, we will demonstrate how to customize Lean SixSigma for your organization. Participants will also gain a basic

understanding of Lean Six Sigma, and learn the critical rolesand responsibilities within a Lean Six Sigma organization.Ultimately, an organization will be prepared to make fourdecisions crucial to successful short-term and long-term LeanSix Sigma implementation:

1. What projects will be tackled during the first 6 monthsof implementation?

2. Who will be the Champions?

3. Who will be the first-round Leaders / Trainers and BlackBelt Candidates?

4. Should you do a few projects, a pilot or a full scaledeployment?

DESCRIPTION

To prepare you to help with roll-out and support, you will beintroduced to Lean Six Sigma business strategy. We willreview the history of Lean Six Sigma management andidentify the underlying key principles. In order to facilitateimplementation, we will discuss obstacles to sustained growthand help you rank your organizations values. You will alsoexamine ways to maximize customer satisfaction with quality

and learn to look at business metrics as a link to value andaction. You will learn how to identify what projects andorganizations are best suited for Lean Six Sigma and howdeployment affects your companys business culture. We willalso cover a broad implementation plan and work through theprocess of customizing this to the needs of your organization.

SKILLS

What the Define, Measure, Analyze, Improve, andControl (DMAIC) approach to problem solving is andhow to use it

Business measurements and benchmarking

Six Sigma metric calculation and rolled-throughput yield

Techniques to design for Six Sigma

How to define values

Implementation and deployment strategy

Strategic planning

Process management and capability

Creating systems of indicators

Various statistical tools

Strategic and financial linkage

FORMAT

is is a one-day workshop.

WHO SHOULD ATTEND

CEOS

Department or Business Unit Heads

Senior Professionals


7/17

Lean Six Sigma

To make Lean Six Sigma work for you, you need to haveindividuals who can drive change and create a design forimplementation. ese individuals are not only critical forinitiating the move to Lean Six Sigma, but also serve asmentors to the Black Belts and as liaisons to the executivelevel.

GOALS

is workshop will introduce you to Lean Six Sigma as amanagement system. You will learn the philosophy, practices,theories, and application dynamics involved with Lean SixSigma so you can lead the improvement of important businessprocesses. We will show you how Lean Six Sigma can be used

to drive costs down, improve time-to-market, improve quality,and increase revenue. ese benefits will be presented along

with the costs associated with Lean Six Sigma deployment.

Leadership skills and management strategies are also a majorfocus of this workshop. You will learn the skills needed todrive a successful implementation and how to effectivelymotivate teams for Lean Six Sigma deployment. is willallow you to cascade and reinforce the fundamental Lean SixSigma strategies, tactics, and tools throughout yourorganization.

DESCRIPTION

In order to prepare you for the Champion role, we will teachyou the underlying philosophy, supporting theory, andconventional practices of deploying Lean Six Sigma whilediscussing organizational strategy and what it takes toestablish the proper inf rastructure. You will also learn the rolesand responsibilities of Lean Six Sigma community members(Executives, Champions, Black Belts, Green Belts, YellowBelts). Along with guidance on how to select Green Beltsand Black Belts, we will provide insight into influencing theculture change within your organization. In addition, you

will learn the basics of process management, including how

to identify progress indicators, set performance targets, andmaintain ongoing process control plans.

SKILLS

Define, Measure, Analyze, Improve, andControl (DMAIC) phase tools and methodologies

Basic statistics overview

Process characterization and capability

Managing change

Deployment planning

Project selection

Project review

Benchmarking and breakthrough strategies

Creating and analyzing systems of indicators

Deployment planning

Strategic linkage

FORMAT

is workshop can either be formatted as a single, three (3)

day workshop, or can be divided into two sessions.

WHO SHOULD ATTEND

Middle to Senior Management

Project Owners

Leaders who will serve as mentors to the Black Belts andinterface with upper management


8/17

Green Belt Certification

Black Belts are the Lean Six Sigma gurus for large projects.However, companies need people well trained in Lean SixSigma throughout the organization. ey need front-linepersonnel who are positioned to have a direct impact on howbusiness is accomplished. ey also need someone within theproject group to support the Black Belt project leaders and tolead smaller projects.

GOALS

e goal of this workshop is to train you as a Lean Six SigmaGreen Belt, an individual to act as a team member and partnerin Black Belt projects. Green Belts also work on projects orlead in businesses that dont require the advanced statistical

tools of the Black Belts. Green Belts will learn toutilize the Lean Six Sigma tools and techniques to address

work-related projects and demonstrate competency in LeanSix Sigma methods of process improvement. Over the courseof the workshop you will have the opportunity to work withand complete a work related project that meets or exceeds theidentified goals and measures for improvement.

e responsibilities of a Green Belt include:

1. Helping to direct, conduct, collect data, and analyze datafrom experiments and business processes

2. Working with process owners to ensure that project gainsare maintained

3. Disseminating best practices throughout the organization

DESCRIPTION

Using a practical, hands-on approach similar to that in theBlack Belt workshop, you will be provided with a compre-hensive education of the Lean Six Sigma methodology andan overview of the philosophy, purpose, and process of LeanSix Sigma. You will learn to utilize Lean Six Sigma toolsand techniques including the DMAIC process and design

processes.

To facilitate project effectiveness, you will be taught how toidentify significant performance gaps and how to use thosegaps to generate potential projects. You will also learn howto properly define, scope, and present projects to peers andmanagers. We will also provide guidance on transitioning andclosing out existing projects.

SKILLS

Characterize a complex problem using the Y=f(x) equation

Apply statistical analysis tools to problem solving

Use a selected software tool to analyze Lean Six Sigmaprojects

Improvement Methods

Process Control Methods

Measuring performance

Methods to measure customer satisfaction

Process definition and analysis

Stratification methods

Cause and effect verification

Countermeasure planning and implementation

Team management

FORMAT

e curriculum of this workshop is divided into two (2) five-

day sessions over a two month period. ere will be a weekof workshop followed by three weeks of practice using your

work-related project. During this time, the instructor will beavailable for assistance via telephone, email or schedulingoptions.

REQUIREMENTS

In order to qualify for this workshop, you must have a LeanSix Sigma project that supports your organizations strategicobjectives, and you must complete all assigned reading.

WHO SHOULD ATTEND

Managers

Supervisors

Front-line Personnel

Functional Managers

Key Process Owners

Support Staff who need a working knowledge of processimprovement and control


9/17

Black Belt Certification

As an organization, you are ready to begin integrating LeanSix Sigma into your business. Now you need someone to lead

your projects, an expert on the Lean Six Sigma methodology,tools, and techniques. You need someone who can take pointin moving your organization to the next level of performance.

GOALS

is workshop is structured as an interactive, practical work-shop to train you, one of your companys front line changeagents, in the skills and tools of a Lean Six Sigma Black Belt.Over the course of this workshop you will learn all the toolsand techniques of the Lean Six Sigma methodology andproblem solving process. You will learn how to apply a variety

of Lean Six Sigma analytical tools to achieve overall processimprovement objectives. e instructor will also cover skillsfor leading Lean Six Sigma teams and managing Green Belts.Once youve completed the training, an examinationand two projects, you will become eligible for certification by

e American Strategic Management Institute.

DESCRIPTION

During the workshop you will learn the philosophy and pur-pose of Lean Six Sigma and the techniques to lead Lean SixSigma project teams. You will apply these skills and techniquesto a work related project.

e instructor will cover a variety of techniques for operationsand leadership. In order to manage and run a Lean Six Sigmagroup, you will learn to define what roles Black Belts andother team members will playduring the project. You will also learn how to properly defineand scope Lean Six Sigma projects and ensure the ongoingsuccess of existing projects.

is workshop will cover how to analyze and validate prob-lematic root causes and how to create an effective plan toeliminate or reduce their effect. ese general strategies andskills will tie into the use of the Lean Six Sigma problem solv-

ing process known as DMAIC. e course will also focuson maintaining improvements through control processes byfocusing on the design process of new products and services toensure that they have built in Lean Six Sigma capability.

TOOLS

You will gain experience using MINITAB 15, Value Added/Non-Value Added analysis, flow charting, experiment design,

Weibull analysis, and the Y=f(x) equation.

SKILLS

Establish and benchmark process capability

Apply key statistical tools for hypothesis testing

Establish realistic performance tolerances

Create realistic performance tolerances

Understand the principles of experimentation and howto design and execute both single and multi- variableexperiments

Plan, implement, and track process control systemsstatistically

Methods for gathering and measuring customer response

Statistical tools for sampling, stratification, and hypothesistesting

Statistical improvement and process control methods

Cause and effect analysis and verification

Correlation and regression analysis

Team leadership and project management

FORMAT

e workshop is formatted as four (4) five-day workshops overa four month period. In between each workshop session theinstructor will be available to help you via telephone, email, oron site. If you are already certified as a Lean Six Sigma GreenBelt, you may be able to complete the Black Beltcertification in a shorter amount of time.

REQUIREMENTS

In order to qualify for this workshop, you must have a sig-nificant, full-scale project sponsored by your organization. Inaddition, you must complete all assigned reading.

WHO SHOULD ATTEND

Green Belts

Project Leaders

Change Agents

Technical Experts

Engineers


10/17

Managing Six Sigma Projects

Project Management is the discipline of organizing and managing resourcesin such a way that the project is completed within defined scope, quality, timeand cost constraints.

WHO SHOULD ATTEND

Project managers and Black Belts who will be runningprojects. Also executives and sponsors who need to see howthe portfolio of projects fit together.

OUTLINE

What is a Project?

Projects as Avenues to Improvement and Change

Project Selection and Project Charter

Project Definition

Project Planning, Scheduling, and Budgeting

Progress Monitoring During the Measure and Analyze Phases

Implementing Improvement Ideas

Change Management

Transfer of the Project

New System Control


11/17

Project Management Executive Overview

Project Management is the discipline of organizing and man-aging resources in such a way that the project is completed

within defined scope, quality, time and cost constraints.

WHAT YOULL LEARN

e project life cycle

Basic project management terminology and concepts

Your role and responsibility as a stakeholder

Strategies for implementing project management

Roles and responsibilities of the team

Define project scope and setting expectations

Build an effective project schedule

WHO SHOULD ATTEND

Program managers

Senior management

Executives interested in learning how to implementproject management successfully to make theirorganization more effective at completing projects on timeand within budget.

OUTLINE

Projects, programs and project management

Project selection and portfolio management

e project management office

Project planning - e Project Plan

Project scheduling

Project budgeting

Project risk analysis

Executing and controlling projects


12/17


13/17

Project Management - PMP Certification



WHO SHOULD ATTEND

Project managers with at least two years of project manage-ment experience who wish to prepare for the PMP exam.

OUTLINE

e project environment Integration management Scope management

Time management Cost management Risk management Quality management Human resource management Communications management Procurement management Professional responsibility

PMP exam preparation


14/17

Project Management for Team Members



WHO SHOULD ATTEND

ose working on project teams, or in support of projectefforts. Anyone working in an organization that conductsmany projects will benefit from this course.

OUTLINE

Projects versus routine work

Project life cycle

e project team

e matrix organization

Input to project plans

Project schedules

Performance reporting

Management controls


15/17

Biography

Dr. Mark GershonPresident and CEO, World Class Training Institute

Dr. Mark Gershon is the chairman of the Management Science and Operations Management department. Anindustrial engineer by training, he began his career as a quality engineer with the Project Management office atthe Armys Armaments Development Command. He then worked as a project manager for Control DataCorporation, responsible for software development applications and consulting projects for the minerals indus-try, before coming to Temple in 1983.

Since then, Dr. Gershon has focused on developing and implementing new ideas for project management andquality management. Besides earning a Professional Engineers license, he holds certification as a Project Man-

agement Professional and a Six Sigma Master Black Belt. He consults and gives seminars on these topics aroundthe world. Dr. Gershon has published widely, including two textbooks and over thirty refereed journal articles.In 2002, he was keynote speaker at a conference in China, and has served on the editorial boards of internationajournals. An excellent teacher, he has been honored with the Lindback Award for Teaching by Temple.


16/17


17/17

Contact Us

If you have any questions regarding the services of e World Class Training Institute, please contact us:

World Class Training InstitutePO Box 34715Philadelphia, PA 19101

877.928.4472www.worldclasstraininginstitute.com

Documents

wcti brochure