We Can Help You Deliver a Superior Customer Service Experience

CX Central - THE Place for the Latest in Customer Experiences

There is a place at Oracle OpenWorld where you can immerse yourself in the latest customer experience strategies and technologies: CX Central. At CX Central you will find 300+ sessions, visionary keynotes and general sessions, networking and customer appreciation events.

If you are in Marketing, Sales, Service, Commerce or any combination thereof, you will find something designed just for you.

It’s a Customer-Centric World Come to the Service track at CX Central @ OpenWorld and learn about the key trends in the customer service experience, including social, mobile, big data, and cloud. You’ll hear how the latest CX strategy and design can help you make your marketing dollars count. Dive into 40+ Customer-, Partner-, and Oracle-led breakout sessions; over 50% of the sessions will feature Customer success stories. Session content will focus on:

• Thought leadership by role • Exploring the benefits of moving to the Cloud • Product line roadmaps and innovations in service • Technical deep dives for product lines within service • Best practices and impactful business measurements • Solutions that are Integrated across CX

In addition, you will find dedicated exhibition space for all CX programs − all in one location: Moscone West, levels 2 and 3. There, you will find:

• Special Marketing, Sales, Service, and Commerce Zones • A Social Intelligence Center showcasing how social impacts CX • Demos by Oracle and Oracle Partners • A Partner Showcase Theater • Networking lounges and meeting space

Service − CX Central @ OpenWorldSession Spotlight

Take an in-depth look at a few of the many service sessions at CX Central @ OpenWorld.

Oracle Service Cloud for Siebel Services Rhianna Albert, eVerge Group, LLC

Your Online Customer Service Workout David Fulton, Oracle

Best Practices in Online Customer Engagement W. Scott Seebauer, Oracle

Putting Knowledge at the Heart of Service Jodie Knox, Oracle

MARQUEE SESSION

Extending Knowledge Management to Empower the Field

Attend this session to find out how Ingersoll Rand Kyle Martin utilized Oracle Service Cloud to extend knowledge Manish Nashine to its field technicians, reduced their call volume, increased activity per technician, and drastically increased customer satisfaction.

Melinda Uhland

Service − CX Central @ OpenWorldSession Spotlight

A Sky-High Overview: Achieving Excellence Oracle Social Cloud in Customer Service Scott Uptain, Intergraph Corporation Matthew Kresch, Oracle

Modern Customer Service Oracle Service Cloud Advisory Panel for Oracle E-Business Suite Matthew Kresch, Oracle Justin Anderson, Oracle

MARQUEE SESSION

Modern Customer Service and the Oracle Service Cloud Vision

David Vap Modern customer service is helping businesses differentiate and grow in today’s competitive market. This session provides a vision of where modern customer service is headed and the Oracle Service Cloud solution that will help you get there.

And there is even more…

Visit the Service − CX Central @ OpenWorld website to get up-to-date listings of sessions, networking opportunities and late-breaking news.

www.oracle.com/openworld/cx-service/index.html

Service − CX Central @ OpenWorldExtended Session Listing

Modern Customer Service Advisory Panel Speaker: Matthew Kresch, Oracle

Oracle Service Cloud for Siebel Service Speaker: Scott Uptain, Intergraph Corporation

Oracle Service Cloud Solution Overview Speaker: Stephen Fioretti, Oracle

Achieving Excellence in Customer Service Speaker: Matthew Kresch, Oracle

Connecting the Call Center to the Field Speaker: Melinda Uhland, Oracle

Oracle Service Cloud for Oracle E-Business Suite Speaker: Justin Anderson, Oracle

Best Practices in Knowledge Management Speaker: Navneet Chakravarti, Oracle

Advanced Service for the Communications Industry: An Omnichannel Experience Speaker: Kathryn Green, Oracle

Modern Customer Experience for Retail Speaker: Deserie Anton, Oracle

Maximizing Wallet Share for Retail Banks Speaker: Kristopher Friday, Oracle

Oracle Service Cloud Cross-Channel Contact Center Overview and Roadmap Speaker: Justin Anderson, Oracle

Extending Knowledge Management to Empower the Field Speaker: Manish Nashine, Oracle

Transforming the Digital Customer Experience for High-Tech Companies Speaker: Rick Goad, Oracle

Modern Customer Service and the Oracle Service Cloud Vision Speaker: David Vap, Oracle

Oracle Service Cloud Knowledge Management Overview and Roadmap Speaker: Navneet Chakravarti, Oracle

Oracle Service Cloud: Overview and Roadmap for Web Customer Service Speaker: David Fulton, Oracle

Policy Automation with Oracle Service Cloud: Overview and Roadmap Speaker: Davin Fifield, Oracle

Service − CX Central @ OpenWorld September 28–October 2, 2014 | San Francisco

More Reasons to Attend

Customers attending Service – CX Central @ OpenWorld will be able to:

• Learn how to differentiate your brand by creating a unified web, social, and contact center experience

• Discover how to deliver a seamless customer experience regardless of where or how customers connect with you

• Get answers to your burning questions and advice on your business challenges

• Hear from other Oracle customers about recommended best practices to help your organization move forward

• Network and share ideas to help create a strategy for connecting better with your customers

This will be an exciting, jam-packed, fun four days and we look forward to seeing you there.

Don’t miss out—register today!

Visit www.oracle.com/openworld/register/

Note: Session information listed here is subject to change. Please visit www.oracle.com/openworld/cx-service/index.html for the most up-to-date information.