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E2O Zurich Partner Exsite Enterprise 2.0 Product Portfolio

Andrew GilboyVice President Enterprise 2.0 EMEA

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions.The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

Web 2.0 Evolution

Web 1.0Distributing Information

Web 1.5Connecting Systems

Web 2.0Engaging Users

Enterprise 2.0Web 2.0 in your IT environment

IT Departments can be an enabler, or a roadblock

Generation X Generation Y

Enterprise 2.0 Areas of Impact

Organisation

BusinessCommunity

Customer

Solution = Evolution, Not RevolutionLeverage Investments and Meet Requirements

DatabasesSystems

Content Repositories

BPM and SOA

IdentityManagement

EnterpriseApplications

Portal and WebApplications

Legacy Systems

End User Requirements

EnterpriseSecurity

Auditing and Compliance

Service Level Agreements

Scalability

Cost Constraints

All of which benefit from better user engagement

Enterprise 2.0 – Product RequirementsThe convergence of process, composite, portals and websites

Community Social App

Users Content Apps Services

Professional Web Presence

Composite Application Content

Management

Enterprise 2.0

Platform

The Information in Our Organizationsfrom Gartner Group

• 80% of information is unstructured• 42% of transactions are still paper-based• 79% of companies have 2+ repositories • 40 % of IT budgets are spent on integration • 25% have 15+ repositories• 30% of people’s time is spent searching for relevant

information

It’s already happening

“Which of the following E2.0 technologies do you use daily?”

52%

47%

44%

41%

37%

34%

27%

15%

11%

11%

0% 10% 20% 30% 40% 50% 60%

Blogs

Professional networking sites

Wikis

RSS Feeds

Podcasts

peer-to-peer networking

Collective Intelligence

Tagging

Prediction Markets

Mash-ups

“The benefits and challenges of Enterprise 2.0”Source Enterprise 2.0 survey, KPMG International

Incorporating Web 2.0 ServicesCreating an Enterprise 2.0 Experience

Wiki

Blogs

Create Page

RSS

Mobile

Deploying E2.0 – Building Blocks

“Enterprise 2.0 should not be viewed or deployed as a standalone system, rather part of an integrated enterprise strategy”

AIIM Market IQ; Enterprise 2.0: Agile, Emergent & Integrated; Q1 2008

The Opportunity

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Oracle Enterprise 2.0 Solutions – Key Components

Oracle Universal Content Management

DocumentManagement

Web ContentManagement

Records & RetentionManagement

DigitalAssets Management

Information RightManagement

Oracle WebCenter Suite

WebCenterFramework

WeblogicPortal

WebCenterServices

WebCenterInteraction

Next GenApplication UI

Highly AvailableTransactionalPortal

CollaborationPortal

ProductivityServicesfor portals

DocumentCapture

Key EMEA Market ThemesConsistent Across Industries

Infrastructure

Customer Intimacy

Content Risk & Compliance

Collaborative Portals & Web 2.0

Composite Applications

Composite ApplicationsFocus on existing Oracle install base

Composite Applications

• Content Management and Portal Enablement for Oracle Applications

• Siebel Files Replacement• I.E. Rabobank

• Document Capture and content processesEBS / JDE / PSft

• UCM and WCS for Applications• E-Business Suite• Oracle Transport Management• PeopleSoft• Retek

Friesland FoodsFriesland Foods has 14,600 employees across 100 Countries

with revenues of 5.1 billion euros in 2007.

Requirement• To provide a solution to capture all Electronic Documents

involved with the supply of Foodstuffs to meet European Legislation.

• To link togther all records by customer and supplier with full version control, security and records management.

Solution• Friesland Foods integrated UCM and E-Business Suite to

provide the relationship between the Supplier Contract, Order Schedules and Shipment notes. E-Business Suite cannot link or provide meta-data for Documents.

• Oracle Document Capture is used to scan, tag and index all hardcopy documents.

Benefits• Within E-Business Suite Friesland Foods are able to see a

complete audit trail for each supplier order through to delivery to their customers.

• All Documents now have full records and retention policies for storage and ease of access in future and also potentially from other applications such as a supplier portal.

UK Home Office

• The Home Office is implementing a ‘Shared Business Services’ (SBS) platform. The SBS platform will support 24,000 employees across Core Home and BIA with HR, Finance and Procurement processes.

• Improve Compliance to The Freedom of Information Act

Solution • Integrating UCM into E-Business

Suite to provide full lifecycle management for all documents.

Document Capture

• “To reduce paper usage and ensure compliance with financial record retention regulations, we needed a document-capture system that would make it easy for users to scan and index documents. Oracle Distributed Document Capture delivered a reliable, scalable solution.”

• Trevor Salt, EMEA and APAC i-VAULT! Product Manager, JPMorgan

InfrastructureOpportunity in Mature Markets

Infrastructure

• Consolidation & Rationalisation of content management systems

• Consolidation & Rationalisation of Web Infrastructures

• Communications Infrastructure deployments• Particularly for mature markets such as UK,

Benelux, Nordics• Key references such as UBS, ING, Aegon,

Swedebank, Reuters, Blackrock, BAE.• Driven by SSR in key markets

Oracle UCM as Infrastructure: Rapid Deployment

• HeidelbergCement is a 70,000 Person Organisation and the largest supplier of materials for construction in Europe

• After the acquisition of Hanson, Heidelberg Cement needed to rapidly change all the Hanson websites.

• They chose to migrate all to a single Oracle UCM platform and the first project to migrate Hanson’s main corporate site was completed in just 45 days demonstration the incredible out-of-the-box functionality of Oracle UCM and it’s ease of use and deployment

Customer IntimacyOpportunity in all Markets

Customer Intimacy

• All issues related to the ‘customer’ such as:• Self-Service on the Web / Multi-site Management /

Multi-channel Management / Customer Acquisition & Retention

• Personalization / Next best action / Brand Consistency / Speed to Market

• Particularly for verticals with millions of customers and broad product base such as:

• Telecom, Retail, Financial Services, Utilities, Public Sector (Citizen Self-Service)

• Key references such as ING, Swedebank, Blackrock, Esure, The Club, DWP, DirectGov, Vodafone

• Driven by SSR, focused account-by-account strategy in key markets

Manage the Customer Relation

Rabobank is a leader in Food and Agri financing and in sustainability-oriented banking. The Rabobank Group has the highest credit rating (AAA) and in terms of Tier 1 Capital, the organisation is among the world's fifteen largest financial institutions.Rabobank required:

• A centralised, consolidated Enterprise Content Management system

• A fully into the business processes and the User Interface of their Siebel deployment integrated solution

• A scalable solution for over 34.000 employees to access customer related documents

• A content platform that could fulfil their future needs for RM and WCM

Citizen Portal

One of Tony Blair's principle eGovernment initiatives’ Directgov brings together the widest range of public service information and services online in the UK:

• Deliver a portal for all UK Government Departments

• Produced by the Central Office of Information, Directgov provides information from across UK government departments on topics ranging from travel safety and parental leave to special educational needs and local NHS services.

Online PlanningArchive – City of Arnhem

• “Arnhem has a wealth of information, which is not widely accessible. By leveraging Oracle to upload our planning archive online, we are improving the service we offer to city employees, citizens, and companies.” – Hemmo de Groot, Director, Information Management,

Content Risk & ComplianceOpportunity with all Oracle Database Customers

Content Risk & Compliance

• Although compliance is a general issue in all markets, its not a driver for purchasing

• Content Risk refers to the ‘risk’ of keeping information / not keeping information, hence areas to consider are:

• Records Management (URM)• Retention Management (URM)• Archive (UOA)• Information Security (IRM)

• Focus area is Universal Online Archive, targeting existing Oracle DB customers

• Limited references for UOA (La Caixa), URM (ING), IRM (Renault F1)

• UOA key focus area driven by TSR in all markets URM is not (and will not be MoReq2) compliant for a

significant amount of time – at least until end calendar 2010.

Money-wise IRM

Czech National Bank ensures safety for working materials which are used for the Bank Board's decisions regarding monetary policy before it gets publicly announced Oracle IRM is delivering:

 

• Secure communication between CNB and Ministry of Finance

• Safety assurance of sensitive information• Policy-based control of documents• Monitoring of users‘ activities

Company• KPN is the largest telephone, Internet and

television services provider in The Netherlands

Requirements• Needed to handle millions of customer

documents as records for both compliance and efficiency requirements.

• E-Business Suite Application couldn’t provide either the functionality to manage the requirements or the huge volumes

Solution• Oracle UCM integrated in E-Business Suite to

provide document lifcycle management for over 400,000 records per day.

• The records now managed and will made available to the busines

Collaborative Portals & Web 2.0Revenue generating Opportunity with 2.0

Collaborative Portals & Web 2.0

• Focus on Collaboration such as:• Self Service Portals• Supplier Extranets• Large and complicated Intranets• Knowledge Management

• Key references such as Vodafone, Credit Suisse and Airbus

Delivering lower costThe world's leading logistics group, Deutsche Post, was looking to facilitate one-to-one dialogue with its customers, improve cross-selling and up-selling while driving cost savings via self-service:

• Developed the Deutsche Post World Net - mydeutschepost.de - and - mydhl.de – portals using Oracle WebLogic Portal

• Delivered cost savings due to the use of innovative online customer self service

• Improved cross-sell capability through a unified view of products and services

Ringing the changesVodafone, the world's leading mobile telecommunications company, sought:

• To provide a single technology platform for all Vodafone websites worldwide

• Call centres, retail outlets all working from the same versions of unstructured data

In partnership with Sapient Oracle’s solution has delivered:

• A single version of the truth across all channels to the customers

• WebLogic Portal• UCM• IRM

• Secure documents across the enterprise

Products Overview

33

Oracle Enterprise 2.0 Solutions – Key Components

Oracle Universal Content Management

DocumentManagement

Web ContentManagement

Records & RetentionManagement

DigitalAssets Management

Information RightManagement

Oracle WebCenter Suite

WebCenterFramework

WeblogicPortal

WebCenterServices

WebCenterInteraction

Next GenApplication UI

Highly AvailableTransactionalPortal

CollaborationPortal

ProductivityServicesfor portals

DocumentCapture

34

Oracle Content ManagementComprehensive Product Portfolio

Active ContentActive Content Historical ContentHistorical Content

Universal Records Management (URM)Universal Records Management (URM)

Secure Enterprise Search (SES)Secure Enterprise Search (SES)

Information Rights Management (IRM)Information Rights Management (IRM)

Oracle Federated Content Management Services

Universal ContentManagement (UCM)

Universal OnlineArchive (UOA)

Imaging & Process Management (I/PM)

Transactional ContentTransactional Content

Document ArchiveDocument Archive

DocumentManagementDocumentManagement

E-MailArchiveE-MailArchive

Web ContentManagementWeb ContentManagement

BPM Document Capture

Digital AssetManagementDigital AssetManagement

Integrated WorkflowSocial Networking

WebCenter Anywhere

WebCenter Enterprise 2.0 Services

Portlet Interoperability Content Integration

WebCenter Framework

Search FrameworkPortlet Runtime

Customizable Components

Resource CatalogContent

JDe

velo

pe

r E

xten

sion

s

Application Development Framework

Oracle Application Server/Oracle WebLogic Server

WebCenter Framework & ServicesRobust Application Platform and Enterprise 2.0

Analytics

Mashups

Thanks - Questions?