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How to Quickly and Fairly Resolve Conflicts The simple truth is that conflict is not something you can ignore and expect to go away on its own. It is something you have to address directly, make a point to listen to all sides, and be willing to communicate even when it makes you uncomfortable. Those with experience in conflict resolution know that when you meet conflict head-on and give everyone a chance to share his or her side of the issue, the conflict can be quickly resolved. By acquiring the knowledge and skills to calmly respond to a disagreement and resolve it, you will be better prepared to keep a moment of adversity from escalating. Here’s what you need to know to handle a conflict with a friend, loved one, or coworker: • Set a time and place where everyone involved can meet and discuss what’s happened. • Be willing to admit that there’s a problem, as well as admit your own contributions to the problem at hand. • Avoid being accusatory and using “You” statements. Discuss the situation from your perspective using “I” statements. • Make a point to ask direct questions. • Communicate that you understand what’s being said and ask questions about the situation if you don’t. • Share what you want the outcome of the resolution to be and ask the others what they expect. • Regardless of the outcome, agree that you’ll contribute to whatever benefits everyone and helps reduce or prevent further conflict.

benefits.cat.com · Web view• Make a point to ask direct questions. • Communicate that you understand what’s being said and ask questions about the situation if you don’t

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Page 1: benefits.cat.com · Web view• Make a point to ask direct questions. • Communicate that you understand what’s being said and ask questions about the situation if you don’t

How to Quickly and Fairly Resolve Conflicts

The simple truth is that conflict is not something you can ignore and expect to go away on its own. It is something you have to address directly, make a point to listen to all sides, and be willing to communicate even when it makes you uncomfortable.

Those with experience in conflict resolution know that when you meet conflict head-on and give everyone a chance to share his or her side of the issue, the conflict can be quickly resolved.

By acquiring the knowledge and skills to calmly respond to a disagreement and resolve it, you will be better prepared to keep a moment of adversity from escalating.

Here’s what you need to know to handle a conflict with a friend, loved one, or coworker:

• Set a time and place where everyone involved can meet and discuss what’s happened.• Be willing to admit that there’s a problem, as well as admit your own contributions to the problem at hand.• Avoid being accusatory and using “You” statements. Discuss the situation from your perspective using “I” statements.• Make a point to ask direct questions.• Communicate that you understand what’s being said and ask questions about the situation if you don’t.• Share what you want the outcome of the resolution to be and ask the others what they expect.• Regardless of the outcome, agree that you’ll contribute to whatever benefits everyone and helps reduce or prevent further conflict.

Written by Life Advantages - Author Delvina Miremadi © 2017