Mobile DevicesOur hosted exchange solution supports many different mobile platforms. However, since mobile devices and their email clients change rapidly we cannot document all possibilities. Below are the basics of the more common devices. We recommend consulting your device’s setup guide first. If further assistance is needed you can contact us for additional support.

Before beginning, verify with your organizations email administrator that ActiveSync is enabled for your mailbox. It is turned on by default however some administrators may have disabled this feature.

BlackberryBlackberry devices support two types of mail setups. BES (Blackberry Enterprise Service) and BIS (Blackberry Internet Service). The main difference is that only BES supports contact, calendar, and task synchronization. The other difference is most cellular providers charge additional for BES service to be added to your account. For information on charges associates with BES contact your cellular provider.

Blackberry EnterpriseBefore beginning the setup you will need to contact us to activate your account. We will provide you with an activation password. This is NOT the same as your email password. It is only valid for a onetime activation. If you change devices you will have to contact us for a new activation password.

1. Go to the Setup menu on your blackberry2. Select Enterprise Account (if you do not see this option contact your carrier and verify BES has

been provisioned)3. Enter your full email address and the activation password we provided.4. Click Activate

Your activation will now begin. This may take up to 15 minutes to complete.

Apple Devices - iPhone, iPod, iPadWe support iPhones, iPads, and iPod Touch devices. The procedures for all of these devices are quite similar. If your device differs from the steps below, contact us for support.

1. Tap the Settings icon2. Next, tap “Mail, Contacts, Calendars”

3. Tap “Add Account…”

4. Tap Microsoft Exchange

5. Enter your email address, leave the domain blank, use your full email address for the username.

6. If you receive a message saying the server identity cannot be verified tap Continue.

7. Make sure all the settings are set to On and tap Save

Windows Mobile Devices and Android PlatformsWith all the variations of operating systems and email clients we cannot provide basic documentation. If you need assistance with one of these devices please contact support.