Conflict ResolutionConflict is part of the human condition because we all see our own needs and desires as being paramount to those of others. Behavioral scientists have developed five common conflict resolution styles. But there is not one right approach, and in fact, we can be most successful in our relationships with others if we learn to recognize when to use the right approach when managing conflicts.

The Thomas-Kilman Instrument of Conflict Mode, or TKI, uses the following model.

Courtesy of Psychometrics

To learn more about why conflict resolution styles are so important to relationship management, watch the this

video. Then complete the short survey on the next page to learn your style.

Circle the number for the response that best describes you.

Courtesy of The Blake GroupBased on my scores, my preferred conflict management style is:

How were you surprised by your results?

Think about a past conflict and explain how the outcome might have been different if you had used a different conflict resolution style.

Courtesy of The Blake Group