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SKILLS FRAMEWORK FOR FOOD SERVICES SKILL STANDARDS FOR
EXECUTIVE PASTRY CHEF
Occupation: Executive Pastry Chef
Occupation Description:
The Executive Pastry Chef provides direct and general supervison to the culinary team. He/She oversees the pastry and baking functions of the kitchen(s) including menu development, inventory and purchasing of supplies. This includes cost control, testing and developing recipes and menus, monitoring customer satisfaction and maintaining an inventory of ingredients, while striving to achieve cost-efficiency, handling tasks such as supervising employees, performance management, creating budgets and adhering to sanitation regulations.
He must possess the artistic ability to make their desserts appealing to the eye, have good communication and management skills and must possess sufficient math skills to work within a budget when ordering ingredients.
He is expected to be able to multi-task and thrive in a stressful environment and be able to maintain a clean working environment.
Important Points to Note about this DocumentThis document is intended purely to provide general information to enable individuals, employers and training providers to be informed about the skills for career, training and education purposes. SSG provides no warranty whatsoever about the contents of this document, and does not warrant that the courses of action mentioned in this document will secure employment, promotion, or monetary benefits.
Copyright 2017 © SkillsFuture Singapore Agency. All rights reserved. Version 1.1. 1
SKILLS FRAMEWORK FOR FOOD SERVICES SKILL STANDARDS FOR
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The skills expected of the Executive Pastry Chef are summarised as below:
Skill Category Skill
Business Continuity
Management
1. Direct Management of Crisis Situations2. Integrate Business Continuity Management into
Organisation's Operations
Business Negotiation 3. Manage and Direct Negotiations
Change Management
4. Facilitate Innovation and Lead Team Leaders to Implement Change
Communications 5. Manage Programmes and Activities to Enhance Stakeholder Relationships
Finance 6. Develop and Implement Budgets
Food and Beverage
Production
7. Apply Principles of Basic Microbiology8. Manage Culinary Operations 9. Manage Food and Beverage Operations10. Manage High-volume Food Production Operations11. Oversee Cost Controlling and Food Purchasing Activities12. Plan and Develop Menus for Food Service Establishments 13. Study Food Additives and Apply in Menu Creation
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SKILLS FRAMEWORK FOR FOOD SERVICES SKILL STANDARDS FOR
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Food and Beverage Service 14. Design Restaurant Concepts
Innovation
15. Champion Service Innovation16. Innovate the Customer Experience17. Leverage Technology for Productivity and Innovation18. Manage Innovation in the Business Function
People Development
19. Develop Team Leaders through Capability Development and Coaching
20. Manage Training
Personal Management and
Development
21. Develop Self to Maintain Professional Competence at Senior Management Level
Planning and Implementation
22. Develop Service Operations23. Foster Entrepreneurship24. Manage and Review Systems and Processes25. Manage External Service Providers
Project Management 26. Conduct Project After-action Review
Risk Management
27. Manage and Monitor the Operation of Compliance Management Requirements and System
28. Manage Compliance with Food and Beverage Hygiene Policies and Procedures
29. Manage Loss/Risk Prevention30. Manage Risk across Business Units31. Operationalise and Manage Corporate Governance Policy for
the Business Unit
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Sales and Marketing
32. Foster e-business in F&B33. Manage Revenue Management34. Optimise Sales
Site/Outlet and Equipment
Management35. Manage Site/Outlet and Equipment Maintenance
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SKILLS FRAMEWORK FOR FOOD SERVICES SKILL STANDARDS FOR
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Skill Code BM-BCM-505E-1
Skill Category Business Continuity Management
Skill Sub-Category(where applicable)
N/A
Skill Direct Management of Crisis Situations
Skill Description
This skill describes the ability to direct crisis management plan to manage crisis situations. It also includes leading damage assessment, directing crisis response and recovery activities, and facilitating manpower involvement and communication to stakeholders.
Knowledge and Analysis
It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.
The ability to understand:
Own role in management of crisis response and recovery activities Relevant stakeholders in a disruptive event Implications on business impact arising from disruptive events on
the organisation
Application and Adaptation
It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.
The ability to:
Lead damage assessment in consultation with relevant stakeholders to determine the scale of impact
Direct implementation of crisis response and recovery activities in accordance with recovery strategies and business continuity strategies to ensure alignment in activities
Facilitate involvement of cross-functional teams to assist in crisis management
Activate 'return-to-normal' procedures in accordance with crisis management plan to ensure alignment in activities
Identify the business impact of disruptive events on the organisation to determine the extent of the impact
Activate stand down procedures in accordance with business continuity strategies and crisis management plan to ensure alignment in activities
Facilitate communication process during disruptive events to internal and external stakeholders in accordance with crisis
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communication plan to provide updates
Application and Adaptation
It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.
The ability to:
Lead damage assessment in consultation with relevant stakeholders to determine the scale of impact
Direct implementation of crisis response and recovery activities in accordance with recovery strategies and business continuity strategies to ensure alignment in activities
Facilitate involvement of cross-functional teams to assist in crisis management
Activate 'return-to-normal' procedures in accordance with crisis management plan to ensure alignment in activities
Identify the business impact of disruptive events on the organisation to determine the extent of the impact
Activate stand down procedures in accordance with business continuity strategies and crisis management plan to ensure alignment in activities
Facilitate communication process during disruptive events to internal and external stakeholders in accordance with crisis communication plan to provide updates
Innovation and Value Creation
It refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.
The ability to:
Review crisis management process to identify areas for improvement
Social Intelligence and Ethics
It refers to the ability to use affective factors in leadership, relationship and diversity management
The ability to:
Manage own emotions to maintain composure and display self-confidence and resilience when dealing with challenges in a crisis situation
Respond appropriately to emotional cues of cross-functional teams and organisation members during a crisis situation to manage negative emotional climate and provide reassurance
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guided by professional codes of ethics.
Learning to Learn
It refers to the ability to develop and improve one’s self within and outside of one’s area of work.
The ability to:
Augment own knowledge on crisis management by subscribing to diverse learning channels to ensure continuous learning for workplace application
Range of Application
(where applicable)
It refers to the critical circumstances and contexts that the skill may be demonstrated.
N/A
Version Control
Version Date Changes Made Edited by
BM-BCM-505E-1 1-Sep-16 Initial Version WDA
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SKILLS FRAMEWORK FOR FOOD SERVICES SKILL STANDARDS FOR
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Skill Code BM-BCM-403E-1
Skill Category Business Continuity Management
Skill Sub-Category(where applicable)
N/A
Skill Integrate Business Continuity Management into Organisation's Operations
Skill Description
This skill describes the ability to integrate business continuity management into an organisation's operations. It includes identifying key risk indicators to initiate crisis response and recovery activities, prioritising organisational resources, interpreting crisis assessment documentation, identifying critical business functions and their inter-dependencies, as well as managing synergies between business continuity related plans and organisational operational plans.
Knowledge and Analysis
It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.
The ability to understand:
Business continuity management practice principles Components of incident response plans Components of crisis management plans Components of business continuity plans Change management techniques
Application and Adaptation
It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.
The ability to:
Identify key risk indicators of disruptive events to inform and activate crisis response and recovery activities
Prioritise resources available in the organisation to support business continuity plans
Interpret crisis assessment documentation to contribute to business continuity plans
Identify critical business functions and their inter-dependencies during disruptive events to contribute to business continuity plans
Innovation and Value Creation
The ability to:
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It refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.
Identify and manage synergies between incident response plans, crisis management plans, business continuity plans and organisational operational plans to achieve operational efficiency
Social Intelligence and Ethics
It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.
The ability to:
Demonstrate empathy and appreciation of others' views and issues when working with stakeholders to integrate business continuity management into organisation's operations to maintain positive working relationships
Learning to Learn
It refers to the ability to develop and improve one’s self within and outside of one’s area of work.
The ability to:
Augment own knowledge on practices to integrate business continuity management into organisation's operations by subscribing to diverse learning channels and discussion platforms to ensure continuous learning for workplace application
Range of Application
(where applicable)
It refers to the critical circumstances and contexts that the skill may be demonstrated.
N/A
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Version Control
Version Date Changes Made Edited by
BM-BCM-403E-1 4-Aug-17 Initial Version SSG
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Skill Code BM-BN-501E-1
Skill Category Business Negotiation
Skill Sub-Category(where applicable) N/A
Skill Manage and Direct Negotiations
Skill Description
This skill describes the ability to manage and direct negotiations to achieve organisation’s desired outcomes. It also includes planning and preparing for negotiation, implementing negotiation guidelines and providing feedback for negotiation policy refinement.
Knowledge and Analysis
It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.
The ability to understand:
Negotiation styles Results of effective negotiation Conditions for successful negotiation
Application and Adaptation
It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.
The ability to:
Plan and prepare for negotiation in accordance with negotiation strategies to achieve desired negotiation outcomes
Implement negotiation guidelines during negotiation process to achieve desired outcomes
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Innovation and Value Creation
It refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.
The ability to:
Provide feedback to relevant parties to refine negotiation policy
Social Intelligence and Ethics
It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.
The ability to:
Identify and address needs and concerns of negotiating team with regard to negotiation process, roles and responsibilities to maintain positive working relationships
Learning to Learn
It refers to the ability to develop and improve one’s self within and outside of one’s area of work.
The ability to:
Source for past negotiation plans to gain insights to develop current negotiation plan to achieve desired outcomes
Range of Application
(where applicable)
It refers to the critical circumstances and contexts that the skill may be demonstrated.
N/A
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Version Control
Version Date Changes Made Edited by
BM-BN-501E-1 1-Sep-16 Initial Version WDA
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Skill Code LPM-CHG-401C-0
Skill Category Change Management
Skill Sub-Category(where applicable)
N/A
Skill Facilitate Innovation and Lead Team Leaders to Implement Change
Skill Description
This skill describes the ability to work with team leaders to manage change processes. It also includes facilitating innovation at the workplace, implementing change strategies and processes and evaluating the impact of change.
Knowledge and Analysis
It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.
The ability to understand:
Legal and ethical considerations relating to change management Organisational policies and procedures relating to the change
management Relevant professional or industry codes of practice and standards
relating to change management Key concepts and importance of a learning organisation in relation
to organisational change Theories and principles of change management The differences between and attributes of positive and negative
risks
Application and Adaptation
It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.
The ability to:
Support enterprising behaviour and risk taking among team leaders by modelling enterprising behaviours and rewarding innovation to encourage desired behaviours
Assign roles and responsibilities to implement change strategies and processes
Identify systems and behaviours that may support or limit implementation activities to facilitate implementation
Work with team leaders to anticipate and plan for predictable consequences of change by applying systems thinking
Analyse data and feedback from team leaders to establish trends and identify actions and resources required to ensure change processes generate required benefits
Innovation and Value The ability to:
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Creation
It refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.
Identify opportunities for growth or improvement based on current achievements
Develop and review systems to share learnings from change implementation processes to guide future actions for improvement
Social Intelligence and Ethics
It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.
The ability to:
Demonstrate empathy by acknowledging and addressing the feelings and perspectives of team leaders arising from the impact of change implementation to ensure individual needs are addressed
Learning to Learn
It refers to the ability to develop and improve one’s self within and outside of one’s area of work.
The ability to:
Identify competencies to help individuals and teams to respond positively to change
Keep abreast of change management systems and processes by subscribing to diverse learning channels and participating in peer discussion platforms to enhance own knowledge for workplace application
Range of Application
(where applicable)
It refers to the critical circumstances and contexts that the skill may be demonstrated.
N/A
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Version Control
Version Date Changes Made Edited by
LPM-CHG-401C-0 1-Sep-16 Initial Version WDA
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SKILLS FRAMEWORK FOR FOOD SERVICES SKILL STANDARDS FOR
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Skill Code BM-COM-401E-1
Skill Category Communications
Skill Sub-Category(where applicable) N/A
Skill Manage Programmes and Activities to Enhance Stakeholder Relationships
Skill Description
This skill describes the ability to manage programmes and activities to enhance stakeholder relationships. It includes assessing the organisation’s relationship with stakeholders, identifying rationale and focus of programmes and activities, identifying and executing own role in programmes and activities, managing working level relationships, as well as evaluating effectiveness of programmes and activities and taking follow up actions.
Knowledge and Analysis
It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.
The ability to understand:
Importance of stakeholder relationships to organisation Stakeholders’ issues of interest Channels of communication Negotiation techniques Communication techniques Legal, regulatory, ethical and socio-cultural constraints related to
stakeholder relations
Application and Adaptation
It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.
The ability to:
Assess organisation’s relationship with relevant stakeholders to identify rationale and focus of programmes and activities to enhance stakeholder relationships
Carry out identified role in accordance with programme policies and procedures to enhance stakeholder relationships
Take necessary follow-up actions in accordance with organisational processes and procedures to enhance stakeholder relationships
Innovation and Value Creation
It refers to the ability to
The ability to:
Evaluate effectiveness of programmes and activities in accordance with key performance indicators to identify areas for
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generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.
improvement
Social Intelligence and Ethics
It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.
The ability to:
Manage working level relationships with peer stakeholders to support programmes and activities to enhance stakeholder relationships
Learning to Learn
It refers to the ability to develop and improve one’s self within and outside of one’s area of work.
The ability to:
Identify and evaluate own role in programmes and activities to enhance stakeholder relationships to support organisational strategies
Range of Application
(where applicable)
It refers to the critical circumstances and contexts that the skill may be demonstrated.
N/A
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Version Control
Version Date Changes Made Edited by
BM-COM-401E-1 4-Aug-17 Initial Version SSG
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Skill Code FSS-FIN-6002-1.1
Skill Category Finance
Skill Sub-Category (where applicable) N/A
Skill Develop and Implement Budgets
Skill DescriptionThis skill describes the ability to develop and implement budgets. It also includes managing accounting and cash controls and auditing financial procedures.
Knowledge and Analysis
It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.
The ability to understand:
Company goals, strategic directions, business operating environment and the relation to budgeting
Budgeting processes and relevant parties involved Importance and processes of developing budgets Methods of estimating incomes and expenditures Methods of implementing and managing budgets Methods and Importance of controlling cash Budget control mechanisms and guidelines Accounting procedures Types and importance of financial audits and financial reports Audit reports and their implications Common variances between budgeted and actual amounts
Application and Adaptation
It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.
The ability to:
Prepare and develop budgets Communicate approved budgets, cash control policies and
procedures and action requirements to relevant parties Allocate approved budgets Monitor proper documentation to facilitate audits Analyse audit findings and give recommendations on
necessary actions Analyse variances between budgeted and actual amounts
and prepare recommendations for future budgeting activities,
Innovation and Value Creation
The ability to:
Analyse potential key areas (technical and/or business Copyright 2017 © SkillsFuture Singapore Agency. All rights reserved. Version 1.1.
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SKILLS FRAMEWORK FOR FOOD SERVICES SKILL STANDARDS FOR
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It refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.
related) for process improvement and/or value creation to the organisation and suggest ways to adapt existing techniques drawing from personal experiences and feedback
Generate ideas to create new products
Social Intelligence and Ethics
It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.
The ability to:
Aligning organisational compliance procedures and policies with food handling legislative requirements to meet quality standards
Generate ideas to build and develop relationships with new and/or existing customers and internal and external stakeholders
Act as a role model and inspire team by showing trust, respect and support towards co-workers and/or supervisor in daily activities to achieve organisational objectives
Deal with ethical and/or professional issues and make judgement in accordance to organisation's current practice and/or guidelines
Learning to Learn
It refers to the ability to develop and improve one’s self within and outside of one’s area of work.
The ability to:
Apply cognitive skills and/ or past experience to generate technical or business solutions in unfamiliar areas
Coach others to overcome constraints at work Constantly update learning in relevant work area to adapt to
changing environment Attempt to apply learnings from other areas of work Be a brand ambassador and “live” the brand Provide recommendations on changes to brand standards to
align with the evolving needs of the business and external environment
Ensure that there are standard procedures in place and consistency in work output is maintained
Range of Application Food safety and health requirements must include:
National Environment Agency (NEA) Environmental Public
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(where applicable)
It refers to the critical circumstances and contexts that the skill may be demonstrated.
Health (Food Hygiene) Regulations Workplace Safety and Health Regulations under the WSH
Act Hazard Analysis and Critical Control Points management
system (HACCP) Relevant food regulations under the Agri-Food and Veterinary
Authority of Singapore (AVA) (e.g. Sale of Food Act)
Version Control
Version Date Changes Made Edited by
FSS-FIN-6002-1.1 4 August 2017 Initial VersionSSG and SPRING
Singapore
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Skill Code FSS-FBP-7001-1.1
Skill Category Food and Beverage Production
Skill Sub-Category (where applicable)
N/A
Skill Apply Principles of Basic Microbiology
Skill Description
This skill describes the ability to investigate the important fundamentals of microbiology and its relevance to the food and beverage, biomedical and biotechnology industries. It also includes the microbial world, prokaryotes and eukaryotes, cultivation and growth of microorganisms, microbiological media and nutritional requirements, and the control of microorganisms.
Knowledge and Analysis
It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.
The ability to understand:
Roles of microorganism in the production of foods Importance of food microbiology in food safety Microorganism that contaminates food or enhances food
production Microbial types and their uses in food production Microbiological methods of food testing for spoilage and
existence of pathogens Damages caused by foodborne-disease microorganism, what
influence their growth and how to control them Difference between prokaryotes and eukaryotes Microorganism control methods
Application and Adaptation
It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.
The ability to:
Explain the roles of microorganism in food production as well as food spoilage
Differentiate between microbial that is used to enhance food production from the spoilage ones
Set up food production and storage procedures and space which prevent the cultivation of spoilage microorganism
Eliminate or control the microorganism during food production to prevent spoilage and foodborne disease in accordance with recipes, food and Workplace Safety and Health (WSH) requirements.
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Innovation and Value Creation
It refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.
The ability to:
Analyse potential key areas (technical and/or business related) for process improvement and/or value creation to the organisation and suggest ways to adapt existing food production techniques drawing from personal experiences and feedback
Generate ideas to create new products
Social Intelligence and Ethics
It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.
The ability to:
Align organisational compliance procedures and policies with food handling legislative requirements to meet quality standards
Generate ideas to build and develop relationships with new and/or existing customers and internal and external stakeholders
Act as a role model and inspire team by showing trust, respect and support towards co-workers and/or supervisor in daily activities to achieve organisational objectives
Deal with ethical and/or professional issues and make judgement in accordance to organisation's current practice and/or guidelines in applying principles in basic microbiology in the business aspect
Learning to Learn
It refers to the ability to develop and improve one’s self within and outside of one’s area of work.
The ability to:
Apply cognitive skills and/or past experience to generate technical or business solutions in unfamiliar areas
Coach others to overcome constraints at work Constantly update learning in relevant work areas to adapt to
changing environment Attempt to apply learnings from other areas of work Be a brand ambassador and “live” the brand
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Provide recommendations on changes to brand standards to align with the evolving needs of the business and external environment
Ensure standard procedures are in place and consistency in work output is maintained
Range of Application
(where applicable)
It refers to the critical circumstances and contexts that the skill may be demonstrated.
Food safety and health requirements must include:
National Environment Agency (NEA) environmental Public Health (Food Hygiene) Regulations
Workplace Safety and Health Regulations under the WSH Act 2006 and all updates and current policies
Hazard Analysis and Critical Control Points management system (HACCP)
Relevant food regulations under the Agri-Food and Veterinary Authority of Singapore (AVA) (e.g. Sale of Food Act)
Version Control
Version Date Changes Made Edited by
FSS-FBP-7001-1.1 4-Aug-17 Initial VersionSSG and SPRING
Singapore
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Skill Code FSS-FBP-5016-1.1
Skill Category Food and Beverage Production
Skill Sub-Category (where applicable)
N/A
Skill Manage Culinary Operations
Skill Description
This skill describes the ability to understand the principles of food services operations with emphasis on kitchen operations. It also includes operational procedures, logistics planning and overall resource management of a kitchen.
Knowledge and Analysis
It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.
The ability to understand:
Health, safety and sanitation standards in kitchen operations Ranks, duties and roles of the kitchen Types of equipment in the kitchen Concepts of well-organised kitchen Different types of kitchen set-up and its operating and data
systems Flow of food services operations Concepts of efficient and lean operations
Application and Adaptation
It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.
The ability to:
Set up guidelines on personal hygiene, food and utensils storage and sanitation
Assign ranks and duties to appropriate individual and brief them on their roles and objectives
Outline food preparation and/or work stations Adjust kitchen design or layout to improve efficiency,
sanitation, and ergonomics
Innovation and Value Creation
It refers to the ability to generate purposive ideas to improve work
The ability to:
Analyse potential key areas (technical and/or business related) for process improvement and/or value creation to the organisation and suggest ways to adapt existing techniques drawing from personal experiences and feedback
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performance and/or enhance business values that are aligned to organisational goals.
Generate ideas to create new products Innovate and implement kitchen operating systems to drive
efficiency and reduce waste in accordance with organisational procedures and recipes, food and Workplace Safety and Health (WSH) requirements
Provide recommendations on changes to brand standards to align with the evolving needs of the business and external environment
Social Intelligence and Ethics
It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.
The ability to:
Aligning organisational compliance procedures and policies with food handling legislative requirements to meet quality standards
Generate ideas to build and develop relationships with new and/or existing customers and internal and external stakeholders
Act as a role model and inspire team by showing trust, respect and support towards co-workers and/or supervisor in daily activities to achieve organisational objectives
Deal with ethical and/or professional issues and make judgement in accordance to organisation's current practice and/or guidelines
Learning to Learn
It refers to the ability to develop and improve one’s self within and outside of one’s area of work.
The ability to:
Apply cognitive skills and/or past experience to generate technical or business solutions in unfamiliar areas
Coach others to overcome constraints at work Constantly update learning in relevant work area to adapt to
changing environment Attempt to apply learnings from other areas of work Be a brand ambassador and “live” the brand Ensure that there are standard procedures in place and
consistency in work output is maintained
Range of Application
(where applicable)
Food safety and health requirements must include:
National Environment Agency (NEA) environmental Public Health (Food Hygiene) Regulations
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It refers to the critical circumstances and contexts that the skill may be demonstrated.
Workplace Safety and Health Regulations under the WSH Act 2006 and all updates and current policies
Hazard Analysis and Critical Control Points management system (HACCP)
Relevant food regulations under the Agri-Food and Veterinary Authority of Singapore (AVA) (e.g. Sale of Food Act)
Version Control
Version Date Changes Made Edited by
FSS-FBP-5016-1.1 4 August 2017 Initial VersionSSG and SPRING
Singapore
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Skill Code FSS-FBP-5015-1.1
Skill Category Food and Beverage Production
Skill Sub-Category (where applicable)
N/A
Skill Manage Food and Beverage Operations
Skill Description
This skill describes the ability to manage Food and Beverage (F&B) operations. It also includes applying knowledge of various food and beverage outlet concepts, planning employee schedules to match business demands, managing opening, operating and closing procedures, administering purchasing and inventory systems, interviewing, hiring and training staff and developing food and beverage operating budgets.
Knowledge and Analysis
It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.
The ability to understand:
Various concepts of food and beverage outlets Methods and considerations in developing employee
schedules Roles and job specifications for staff positions Hiring and screening activities for job applicants Employment regulations and union agreements Opening, operating and closing shift procedures Importance of managing inventory and minimum stock levels Purchasing procedures Steps in developing budgets History of sales and expenditures Importance of managing budgeted and actual financial
transactions
Application and Adaptation
It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the
The ability to:
Develop and review staff schedules to ensure adequate manpower for each shift
Conduct recruitment selection and hiring in line with regulations and agreements with union
Manage opening, operating, and closing of shifts Monitor stock levels and purchasing activities and conduct
inventory audits
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changes at work. Examine historical sales and expenditure figures Prepare budgets and related documentation Investigate variances between actual and budgeted amounts,
determining causes and potential solutions, in accordance with organisational procedures
Innovation and Value Creation
It refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.
The ability to:
Analyse potential key areas (technical and/or business related) for operations improvement and/or value creation to the organisation and suggest ways to adapt existing techniques drawing from personal experiences and feedback
Social Intelligence and Ethics
It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.
The ability to:
Aligning organisational compliance procedures and policies with food handling legislative requirements to meet quality standards
Generate ideas to build and develop relationships with new and/or existing customers and internal and external stakeholders
Act as a role model and inspire team by showing trust, respect and support towards co-workers and/or supervisor in daily activities to achieve organisational objectives
Deal with ethical and/or professional issues and make judgement in accordance to organisation's current practice and/or guidelines
Learning to Learn
It refers to the ability to develop and improve one’s self within and outside of one’s area of work.
The ability to:
Apply cognitive skills and/ or past experience to generate technical or business solutions in unfamiliar areas
Coach others to overcome constraints at work Constantly update learning in relevant work area to adapt to
changing environment Attempt to apply learnings from other areas of work Be a brand ambassador and “live” the brand Provide recommendations on changes to brand standards to
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align with the evolving needs of the business and external environment
Ensure that there are standard procedures in place and consistency in work output is maintained
Range of Application
(where applicable)
It refers to the critical circumstances and contexts that the skill may be demonstrated.
Food safety and health requirements must include:
National Environment Agency (NEA) Environmental Public Health (Food Hygiene) Regulations
Workplace Safety and Health Regulations under the WSH Act
Hazard Analysis and Critical Control Points management system (HACCP)
Relevant food regulations under the Agri-Food and Veterinary Authority of Singapore (AVA) (e.g. Sale of Food Act)
Version Control
Version Date Changes Made Edited by
FSS-FBP-5015-1.1 4 August 2017 Initial VersionSSG and SPRING
Singapore
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Skill Code FSS-FBP-6007-1.1
Skill Category Food and Beverage Production
Skill Sub-Category (where applicable)
N/A
Skill Manage High-volume Food Production Operations
Skill Description
This skill describes the ability to manage high-volume food production, station set-up, timing, service, and menu concept development and execution. It also includes understanding and recommending menu items suitable for customer segments.
Knowledge and Analysis
It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.
The ability to understand:
Types of catering operations and their equipment requirement
Concepts and methods of menu selection and development for catering services
Importance of collaboration among the suppliers and intermediaries
Procedures for planning, setting up, replenishing, and tearing down catering events
Resources and manpower requirement to operate catering events
Methods to select suppliers and intermediaries Factors impacting room set-up Importance of choosing appropriate furniture and materials in
catering room set-up Importance of maintaining food safety in high-volume
productions
Application and Adaptation
It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the
The ability to:
Identify possible drawbacks based on the types of operations and manage the risk
Develop concepts and menu for catering services and recommend selections to the customers where appropriate
Communicate and coordinate with suppliers, intermediaries and other relevant parties during preparation and execution of catering events
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changes at work. Analyse manpower requirement and ensure sufficient
manpower resources during the service Oversee catering preparation and execution activities in
accordance with organisational procedures and recipes, food and Workplace Safety and Health (WSH) requirements
Innovation and Value Creation
It refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.
The ability to:
Analyse potential key areas (technical and/or business related) for process improvement and/or value creation to the organisation and suggest ways to adapt existing techniques drawing from personal experiences and feedback
Generate ideas to create new products
Social Intelligence and Ethics
It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.
The ability to:
Aligning organisational compliance procedures and policies with food handling legislative requirements to meet quality standards
Generate ideas to build and develop relationships with new and/or existing customers and internal and external stakeholders
Act as a role model and inspire team by showing trust, respect and support towards co-workers and/or supervisor in daily activities to achieve organisational objectives
Deal with ethical and/or professional issues and make judgement in accordance to organisation's current practice and/or guidelines
Learning to Learn
It refers to the ability to develop and improve one’s self within and outside of one’s area of work.
The ability to:
Apply cognitive skills and/or past experience to generate technical or business solutions in unfamiliar areas
Coach others to overcome constraints at work Constantly update learning in relevant work area to adapt to
changing environment Attempt to apply learnings from other areas of work Be a brand ambassador and “live” the brand Provide recommendations on changes to brand standards to
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align with the evolving needs of the business and external environment
Ensure that there are standard procedures in place and consistency in work output is maintained
Range of Application
(where applicable)
It refers to the critical circumstances and contexts that the skill may be demonstrated.
Food safety and health requirements must include:
National Environment Agency (NEA) environmental Public Health (Food Hygiene) Regulations
Workplace Safety and Health Regulations under the WSH Act 2006 and all updates and current policies
Hazard Analysis and Critical Control Points management system (HACCP)
Relevant food regulations under the Agri-Food and Veterinary Authority of Singapore (AVA) (e.g. Sale of Food Act)
Version Control
Version Date Changes Made Edited by
FSS-FBP-6007-1.1 4-Aug-17 Initial VersionSSG and SPRING
Singapore
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Skill Code FSS-FBP-6005-1.1
Skill Category Food and Beverage Production
Skill Sub-Category (where applicable)
N/A
Skill Oversee Cost Controlling and Food Purchasing Activities
Skill Description
This skill describes the ability to oversee cost control activities in a Food and Beverage (F&B) establishment by setting up systems, policies, procedures and ensuring implementation. It also includes managing purchasing and flow of food in and out of the organisation.
Knowledge and Analysis
It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.
The ability to understand:
Importance of standard operating procedures (SOPs) and policies to manage and control costs
Importance of building a culture of cost awareness in the organisation
Methods of controlling and optimising costs Income and expenses reporting systems Methods to implement cost management programmes in the
organisation and measure their success Purchasing cycles and flows of raw material in the
organisation Importance of tracking movements and flows of food Common faults in food purchasing activities
Application and Adaptation
It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.
The ability to:
Develop policies and procedures for cost management and purchasing activities and monitor compliance
Set strategies and implement cost efficiency programmes in the organisation and measure their effectiveness
Monitor food purchasing cycles, including tracking of inflows and outflows of goods
Create standards and procedures for checking the quality and quantity of purchased food
Facilitate identification of gaps and potential cost-leakages within purchasing cycles, in accordance with organisational
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procedures
Innovation and Value Creation
It refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.
The ability to:
Analyse potential key areas (technical and/or business related) for cost control improvement and/or value creation to the organisation and suggest ways to adapt existing techniques drawing from personal experiences and feedback
Social Intelligence and Ethics
It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.
The ability to:
Aligning organisational compliance procedures and policies with food handling legislative requirements to meet quality standards
Generate ideas to build and develop relationships with new and/or existing customers and internal and external stakeholders
Act as a role model and inspire team by showing trust, respect and support towards co-workers and/or supervisor in daily activities to achieve organisational objectives
Deal with ethical and/or professional issues and make judgement in accordance to organisation's current practice and/or guidelines
Learning to Learn
It refers to the ability to develop and improve one’s self within and outside of one’s area of work.
The ability to:
Apply cognitive skills and/ or past experience to generate technical or business solutions in unfamiliar areas
Coach others to overcome constraints at work Constantly update learning in relevant work area to adapt to
changing environment Attempt to apply learnings from other areas of work Be a brand ambassador and “live” the brand Provide recommendations on changes to brand standards to
align with the evolving needs of the business and external environment
Ensure that there are standard procedures in place and
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consistency in work output is maintained
Range of Application
(where applicable)
It refers to the critical circumstances and contexts that the skill may be demonstrated.
Food safety and health requirements must include:
National Environment Agency (NEA) Environmental Public Health (Food Hygiene) Regulations
Workplace Safety and Health Regulations under the WSH Act
Hazard Analysis and Critical Control Points management system (HACCP)
Relevant food regulations under the Agri-Food and Veterinary Authority of Singapore (AVA) (e.g. Sale of Food Act)
Version Control
Version Date Changes Made Edited by
FSS-FBP-6005-1.1 4 August 2017 Initial VersionSSG and SPRING
Singapore
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Skill Code FSS-FBP-6002-1.1
Skill Category Food and Beverage Production
Skill Sub-Category (where applicable)
N/A
Skill Plan and Develop Menus for Food Service Establishments
Skill Description
The skill describes the ability to plan and develop menus for food service establishments. It also includes reviewing existing menus, layout, design, pricing, menu item’s description and analysing sales mix and station balance.
Knowledge and Analysis
It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.
The ability to understand:
Steps, considerations and key contributors in menu planning Principles of conducting studies on customers'
demographics, needs and wants Importance of collaborating with purchasing, warehousing
and inventory management when developing menu items Principles and importance of menu design, layout and
printing Different methods of menu classifications Methods of evaluating sales, popularity, and profitability of
menu items Importance and methods of training staff in food preparation
and serving of new menu items Food pairing with other product offerings Principles of menu engineering Waste reporting Methods to assess and analyse developed menus, based on
quality, quantity and delivery
Application and Adaptation
It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to
The ability to:
Conduct external assessments on the need for developing new menus, including assessing customers and their demographics with time and seasonal considerations
Conduct internal assessments, including analysing availability of organisation's equipment, space, staff for new menu items and identifying opportunities to cross-utilise ingredients to
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and manage the changes at work.
maximise menu possibilities without sourcing for new, additional ingredients
Develop or improve menus based on business, aesthetic and nutritional balances
Review and classify new menu items, including assessing current and new items for complements to theme and set-up of restaurant and assessing and classifying menus based on profitability, popularity and sales performance
Compare and differentiate various pricing strategies Train cooks and service staff to ensure effective
implementation of menus, in accordance with organisational procedures and recipes, food and Workplace Safety and Health requirements
Innovation and Value Creation
It refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.
The ability to:
Analyse potential key areas (technical and/or business related) for menus improvement and/or value creation to the organisation
Generate ideas to create new menus
Social Intelligence and Ethics
It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.
The ability to:
Aligning organisational compliance procedures and policies with food handling legislative requirements to meet quality standards
Generate ideas to build and develop relationships with new and/or existing customers and internal and external stakeholders
Act as a role model and inspire team by showing trust, respect and support towards co-workers and/or supervisor in daily activities to achieve organisational objectives
Deal with ethical and/or professional issues and make judgement in accordance to organisation's current practice and/or guidelines
Learning to Learn The ability to:
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It refers to the ability to develop and improve one’s self within and outside of one’s area of work.
Apply cognitive skills and/ or past experience to generate technical or business solutions in unfamiliar areas
Coach others to overcome constraints at work Constantly update learning in relevant work area to adapt to
changing environment Attempt to apply learnings from other areas of work Be a brand ambassador and “live” the brand Provide recommendations on changes to brand standards to
align with the evolving needs of the business and external environment
Ensure that there are standard procedures in place and consistency in work output is maintained
Range of Application
(where applicable)
It refers to the critical circumstances and contexts that the skill may be demonstrated.
Food safety and health requirements must include:
National Environment Agency (NEA) Environmental Public Health (Food Hygiene) Regulations
Workplace Safety and Health Regulations under the WSH Act
Hazard Analysis and Critical Control Points management system (HACCP)
Relevant food regulations under the Agri-Food and Veterinary Authority of Singapore (AVA) (e.g. Sale of Food Act)
Version Control
Version Date Changes Made Edited by
FSS-FBP-6002-1.1 4 August 2017 Initial VersionSSG and SPRING
Singapore
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Skill Code FSS-FBP-6003-1.1
Skill Category Food and Beverage Service
Skill Sub-Category (where applicable)
N/A
Skill Study Food Additives and Apply in Menu Creation
Skill Description
This skill describes the ability to understand and use common food additives in food manufacturing/production/preparation. It includes emulsifiers, stabilizers, sweeteners, flavourings, colourings, acidulants, bulking agents, chelating agents and leavening agents. It also includes food regulations and guidelines on the use of food additives.
Knowledge and Analysis
It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.
The ability to understand:
Food safety and regulatory requirements on the use of food additives
Audit and monitoring systems on the use of food additives Risks and benefits on the use of additives Types and uses of commonly used food additives Implications oon the use of food additives on operational
efficiency, product quality, storing methods, and business profitability
Common allergies and hypersensitive body reactions to food additives
Application and Adaptation
It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.
The ability to:
Create policies and guidelines on the use of food additives in food preparation activities
Monitor and manage compliance on the use of food additives in the organisation which may include conducting audit, identifying excess use of food additives and rectifying issues with food additives where applicable
Assess impact of food additives on taste, quality, shelf life and other factors, and propose and advise alternatives use of food additives in accordance with organisational procedures and recipes, food and Workplace Safety and Health (WSH) requirements
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Innovation and Value Creation
It refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.
The ability to:
Analyse potential key areas (technical and/or business related) for process improvement and/or value menu creation to the organisation and suggest ways to adapt existing techniques drawing from personal experiences and feedback
Generate ideas to create new menus
Social Intelligence and Ethics
It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.
The ability to:
Align organisational compliance procedures and policies with food handling legislative requirements to meet quality standards
Generate ideas to build and develop relationships with new and/or existing customers and internal and external stakeholders
Act as a role model and inspire team by showing trust, respect and support towards co-workers and/or supervisor in daily activities to achieve organisational objectives
Deal with ethical and/or professional issues and make judgement in accordance to organisation's current practice and/or guidelines
Learning to Learn
It refers to the ability to develop and improve one’s self within and outside of one’s area of work.
The ability to:
Apply cognitive skills and/ or past experience to generate technical or business solutions in unfamiliar areas
Coach others to overcome constraints at work Constantly update learning in relevant work area to adapt to
changing environment Attempt to apply learnings from other areas of work Be a brand ambassador and “live” the brand Provide recommendations on changes to brand standards to
align with the evolving needs of the business and external environment
Ensure that there are standard procedures in place and consistency in work output is maintained
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Range of Application
(where applicable)
It refers to the critical circumstances and contexts that the skill may be demonstrated.
Food safety and health requirements must include:
National Environment Agency (NEA) environmental Public Health (Food Hygiene) Regulations
Workplace Safety and Health Regulations under the WSH Act 2006 and all updates and current policies
Hazard Analysis and Critical Control Points management systems (HACCP)
Relevant food regulations under the Agri-Food and Veterinary Authority of Singapore (AVA) (e.g. Sale of Food Act)
Version Control
Version Date Changes Made Edited by
FSS-FBP-6003-1.1 4 August 2017 Initial VersionSSG and SPRING
Singapore
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Skill Code FSS-FBS-6001-1.1
Skill Category Food and Beverage Service
Skill Sub-Category (where applicable)
N/A
Skill Design Restaurant Concepts
Skill Description
This skill describes the ability to design a restaurant concept. It also includes applying knowledge of various food and beverage restaurant concepts, analysing restaurant operational characteristics, analysing the relationship between restaurant concepts and markets trends and developing a restaurant concept to match market demands.
Knowledge and Analysis
It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.
The ability to understand:
Methods to conduct market and demographic studies Markets and customer demographics and their preferences Significance and functions of different food and beverage
operation concepts Types of restaurants and their characteristics, based on food
offerings, dining categories, themes, menu styles, services, and market demographics
Steps in developing a restaurant concept Operational elements of restaurants such as menus, space
requirements, degree of service, acoustics, lighting, ambience and atmosphere characteristics
Application and Adaptation
It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.
The ability to:
Conduct market and demographic study of Food and Beverage (F&B) industry
Develop or propose restaurant concepts, based on the management's direction
Modify concepts according to changes in market preference or demographics
Innovation and Value The ability to:
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Creation
It refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.
Analyse potential key areas (technical and/or business related) for design improvement and/or value creation to the organisation and suggest ways to adapt existing techniques drawing from personal experiences and feedback
Social Intelligence and Ethics
It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.
The ability to:
Generate ideas to build and develop relationships with new and/or existing customers and internal and external stakeholders
Act as a role model and inspire team by showing trust, respect and support towards co-workers and/or supervisor in daily activities to achieve organisational objectives
Deal with ethical and/or professional issues and make judgement in accordance to organisation's current practice and/or guidelines
Learning to Learn
It refers to the ability to develop and improve one’s self within and outside of one’s area of work.
The ability to:
Apply cognitive skills and/ or past experience to generate technical or business solutions in unfamiliar areas
Coach others to overcome constraints at work Constantly update learning in relevant work area to adapt to
changing environment Attempt to apply learnings from other areas of work Be a brand ambassador and “live” the brand Provide recommendations on changes to brand standards to
align with the evolving needs of the business and external environment
Ensure that there are standard procedures in place and consistency in work output is maintained
Range of Application
(where applicable)
Food safety and health requirements must include:
National Environment Agency (NEA) Environmental Public Health (Food Hygiene) Regulations
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It refers to the critical circumstances and contexts that the skill may be demonstrated.
Workplace Safety and Health Regulations under the WSH Act
Hazard Analysis and Critical Control Points management system (HACCP)
Relevant food regulations under the Agri-Food and Veterinary Authority of Singapore (AVA) (e.g. Sale of Food Act)
Version Control
Version Date Changes Made Edited by
FSS-FBS-6001-1.1 4 August 2017 Initial VersionSSG and SPRING
Singapore
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Skill Code SVCF-SI-501C-1
Skill Category Innovation
Skill Sub-Category(where applicable) N/A
Skill Champion Service Innovation
Skill Description
This skill describes the ability to champion a service innovation culture within the organisation. It also includes establishing a service innovation strategy to provide directions that initiate the development of operating systems, policies and processes to support service excellence and innovation and evaluating the service innovation strategy and its impact on the organisation’s internal and external key performance indicators.
Knowledge and Analysis
It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.
The ability to understand:
Organisation’s vision, mission and values Components of a service innovation framework Components of innovation audit Methods to establish a service innovation culture Methods to evaluate service innovation framework
Application and Adaptation
It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.
The ability to:
Develop a service innovation framework that is in line with the organisation’s vision, mission and values
Conduct innovation audit to gather data on newly proposed or implemented service plans against established benchmarks
Evaluate service innovation framework to analyse impact on organisation’s key performance indicators
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Innovation and Value Creation
It refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.
The ability to:
Identify and validate service innovation processes and procedures that best suit the organisation
Social Intelligence and Ethics
It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.
The ability to:
Solicit feedback from customers on implemented service innovation ideas
Establish a culture that promotes service innovation
Learning to Learn The ability to:
Review service innovation practices within and across industries through industry networks to update own knowledge of latest practices
Share industry leading practices and research on service innovation with staff
It refers to the ability to develop and improve one’s self within and outside of one’s area of work.
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Range of Application
(where applicable)
It refers to the critical circumstances and contexts that the skill may be demonstrated.
Service innovation is defined as changes in the product or service offering that is aimed at transforming the customer’s experience.
Types of service innovation must include:
Products People Place Processes
A service innovation framework is defined as the established structure within an organisation for development of new or significantly improved service concept that is to be taken into practice.
Components of service innovation framework must include: Process of idea generation Process and procedures for communicating ideas Evaluation criteria for service innovation ideas generated Process and procedures for implementing service innovation Process and procedures for evaluating implemented service innovation
ideas Evaluation criteria for service innovation ideas implemented Methods to champion service innovation throughout the organisation
Methods to establish a service innovation culture must include: Defining the service innovation culture and putting it in writing Integrating the envisioned culture within the orientation and training
process of service staff Implementing staff award systems to encourage service innovation
ideas Creating an environment of creativity and intellectual satisfaction Highlighting real life examples of how service staff have embodied the
service culture Removing constraints from people by sharing knowledge and the
decision-making process with staff Implementing communication channels to share ideas and discuss
potential innovation opportunities
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Version Control
Version Date Changes Made Edited by
SVCF-SI-501C-1 1-Sep-16 Initial Version WDA
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Skill Code SVCF-SI-502C-1
Skill Category Innovation
Skill Sub-Category(where applicable)
N/A
Skill Innovate the Customer Experience
Skill Description
This skill describes the ability to identify the elements that forms customer expectations so as to provide the desired customer experience that is line with the organisation’s vision, mission and values. It also includes various methods to design, innovate and translate the desired customer experience into a service operations plan.
Knowledge and Analysis
It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.
The ability to understand:
Organisation’s vision, mission and values Methods to collect customer intelligence Components of desired customer experience Methods to innovate the desired customer experience Components of a service operations plan Methods to evaluate the impact of the desired customer experience Code of ethics and relevant regulatory requirements in collecting
customer intelligence data
Application and Adaptation
It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.
The ability to:
Interpret customer intelligence to determine desired customer experience
Define operational objectives, service levels and service standards based on the desired customer experience
Formulate support necessary for service delivery to meet the desired customer experience
Evaluate impact of desired customer experience
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Innovation and Value Creation
It refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.
The ability to:
Innovate the desired customer experience by identifying changes required in processes and policies, in line with the organisation’s vision, mission and value
Social Intelligence and Ethics
It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.
The ability to:
Adhere to code of ethics and relevant regulatory requirements when collecting customer intelligence data
Learning to Learn
It refers to the ability to develop and improve one’s self within and outside of one’s area of work.
The ability to:
Stay abreast of customer intelligence by subscribing to customer attitudinal reports to ascertain customer’s perceptions of the organisation
Range of Application Customer needs must include:
Quality of products and services Safety of products and services Superior performance of products and services Aesthetic appearance of products and services Comfort of products and services Durability of products and services Perceived value of products and services
Customer expectations must include: Reliability
(where applicable)
It refers to the critical circumstances and contexts that the skill may be demonstrated.
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Responsiveness to customers’ requests Efficient and accurate service Friendly and helpful service Prompt response to enquiries Empathy and support Comfort
The desired customer experience is the defined level and quality of service that an organisation wants to offer based on its service vision, mission, values and strategy. Defining the desired customer experience and consistently meeting and exceeding it will create an intimate relationship with customers that result in increased customer satisfaction and loyalty.
The desired customer experience must include: Interpreting customer intelligence data Physical elements that are more permanent or long-term, that cannot
be changed
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Version Control
Version Date Changes Made Edited by
SVCF-SI-502C-1 1-Sep-16 Initial Version WDA
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Skill Code FSS-INO-6001-1.1
Skill Category Innovation
Skill Sub-Category (where applicable) N/A
Skill Leverage Technology for Productivity and Innovation
Skill Description
This skill describes the ability to analyse emerging market trends and their impact, identify appropriate technology, assess business risks, plans for improvements to productivity and innovation as well as monitor barriers to adoption of technology.
Knowledge and Analysis
It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.
The ability to understand:
Importance of leveraging technology for the organisation Sources of information on technology for business needs Trends in the use of social media and mobile devices Trends in customers’ dining experiences Risk assessment techniques for using technology Organisational policies and procedures on use of technology Barriers against adopting technology innovation in the
organisation or industry
Application and Adaptation
It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.
The ability to:
Analyse emerging market trends impacting the industry locally, regionally and globally
Identify appropriate types of technology innovations relevant to organisational vision, mission and strategic objectives
Describe how key emerging technologies can be leveraged for productivity and innovation, in accordance with organisational strategic objectives
Assess business risks associated with leveraging key emerging technologies for organisation
Develop technology strategy plans to increase productivity and innovation, in accordance with organisational strategic plans
Monitor barriers against adoption of technology innovations, in accordance with technology strategies developed in accordance with organisational procedures.
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Innovation and Value Creation
It refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.
The ability to:
Analyse potential key areas (technical and/or business related) for process improvement and/or value creation to the organisation and suggest ways to adapt existing techniques drawing from personal experiences and feedback
Generate ideas to create new products
Social Intelligence and Ethics
It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.
The ability to:
Aligning organisational compliance procedures and policies with food handling legislative requirements to meet quality standards
Generate ideas to build and develop relationships with new and/or existing customers and internal and external stakeholders
Act as a role model and inspire team by showing trust, respect and support towards co-workers and/or supervisor in daily activities to achieve organisational objectives
Deal with ethical and/or professional issues and make judgement in accordance to organisation's current practice and/or guidelines
Learning to Learn
It refers to the ability to develop and improve one’s self within and outside of one’s area of work.
The ability to:
Apply cognitive skills and/ or past experience to generate technical or business solutions in unfamiliar areas
Coach others to overcome constraints at work Constantly update learning in relevant work area to adapt to
changing environment Attempt to apply learnings from other areas of work Be a brand ambassador and “live” the brand Provide recommendations on changes to brand standards to
align with the evolving needs of the business and external environment
Ensure that there are standard procedures in place and consistency in work output is maintained
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Range of Application
(where applicable)
It refers to the critical circumstances and contexts that the skill may be demonstrated.
Food safety and health requirements must include:
National Environment Agency (NEA) Environmental Public Health (Food Hygiene) Regulations
Workplace Safety and Health Regulations under the WSH Act
Hazard Analysis and Critical Control Points management system (HACCP)
Relevant food regulations under the Agri-Food and Veterinary Authority of Singapore (AVA) (e.g. Sale of Food Act)
Version Control
Version Date Changes Made Edited by
FSS-INO-6001-1.1 4 August 2017 Initial VersionSSG and SPRING
Singapore
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Skill Code BM-IM-401E-1
Skill Category Innovation
Skill Sub-Category(where applicable)
N/A
Skill Manage Innovation in the Business Function
Skill Description
This skill describes the ability to develop and implement innovation initiatives in a business function. It also includes identifying opportunities for innovation, conducting pilot testing, refining innovation strategies and making recommendations for implementation with the support from various stakeholders.
Knowledge and Analysis
It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.
The ability to understand:
Characteristics of business functions that are more likely to be open to innovation
Characteristics of broader environments that support and encourage innovation
Creative approaches to identify innovation opportunities Range of creative techniques to generate innovative ideas
Application and Adaptation
It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.
The ability to:
Evaluate business function performance to identify opportunities for innovation and improvement
Create opportunities to maximise innovation within a business function
Support and guide employees to contribute to the implementation of organisational innovation strategies
Conduct pilot testing and prototyping of innovation concepts within business function to determine feasibility of innovation initiative
Make recommendations of innovation initiatives to relevant stakeholders for implementation
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Innovation and Value Creation
It refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.
The ability to:
Develop and refine innovative initiatives to ensure achievement of desired business outcomes within a business function
Social Intelligence and Ethics
It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.
The ability to:
Consult with relevant stakeholders to agree on broad parameters for developing innovation initiatives
Acknowledge and address the feelings and perspectives of employees arising from the impact of innovation implementation to maintain positive working relationships
Learning to Learn
It refers to the ability to develop and improve one’s self within and outside of one’s area of work.
The ability to:
Keep abreast of innovation management practices by subscribing to diverse learning channels and participating in peer discussion platforms to enhance workplace performance
Range of Application
(where applicable)
It refers to the critical circumstances and contexts that the skill may be demonstrated.
N/A
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Version Control
Version Date Changes Made Edited by
BM-IM-401E-1 1-Sep-16 Initial Version WDA
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Skill Code LPM-DEV-401C-0
Skill Category People Management
Skill Sub-Category(where applicable)
N/A
Skill Develop Team Leaders through Capability Development and Coaching
Skill Description
This skill describes the ability to identify team leaders’ skill requirements and facilitate their learning opportunities to enhance performance. It also includes coaching of team leaders to help them develop their skills and gain confidence.
Knowledge and Analysis
It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.
The ability to understand:
Legal and ethical considerations relating to the management of capability development
Organisational policies and procedures relating to capability development
Relevant professional or industry codes of practice and standards relating to management of capability development as a manager of a department or cross functional team
Implications and impact of coaching and mentoring activities on the individuals participating in the process
Models and methods of training needs analysis Market trends and developments on new and emerging skill
requirements, and learning and development
Application and Adaptation
It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.
The ability to:
Review organisational strategies and business plans to identify impact on team competency requirements
Review current skills of team leaders using appropriate methods and tools to identify skills requirements
Work with team leaders to establish their learning priorities and learning and development plans
Identify learning and development opportunities and provide resources and support to facilitate the development of team leader skills
Innovation and Value Creation
The ability to:
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It refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.
Review capability development approach for team leaders to identify areas for improvement
Social Intelligence and Ethics
It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.
The ability to:
Provide coaching to team leaders to enhance their role performance, taking into consideration their emotional states
Learning to Learn
It refers to the ability to develop and improve one’s self within and outside of one’s area of work.
The ability to:
Review coaching outcomes against coaching goals to identify areas for improvement in the coaching process
Improve own coaching skills by subscribing to diverse learning channels and participating in peer discussion platforms to enhance workplace performance
Range of Application
(where applicable)
It refers to the critical circumstances and contexts that the skill may be demonstrated.
N/A
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Skill Code FSS-PDV-5002-1.1
Skill Category People Development
Skill Sub-Category (where applicable) N/A
Skill Manage Training
Skill DescriptionThis skill describes the ability to manage training. It also includes conducting training needs assessments, developing training plans, implementing training plans and evaluating training effectiveness.
Knowledge and Analysis
It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.
The ability to understand:
Importance of training-needs assessments prior to developing training plans
Different objectives of training Adult learning principles and individual learning styles Methods to measure training effectiveness Five levels of evaluation and relevant tools Importance of short-term and long-term evaluation of
trainings Various training delivery options along with their advantages
and disadvantages Training facilitation and coaching techniques Strategies for meeting training objectives
Application and Adaptation
It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.
The ability to:
Conduct training needs analysis to identify skills, knowledge and attitudes required for business
Develop training plans for relevant departments and create learning and development visions
Analyse and select appropriate training strategies Source and coordinate resources to implement training Capture and track training evaluation results Coach others to develop their facilitation skills Assess skills, knowledge and attitude of trainees
Innovation and Value Creation
N/A
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It refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.
Social Intelligence and Ethics
It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.
The ability to:
Aligning organisational compliance procedures and policies with food handling legislative requirements to meet quality standards
Generate ideas to build and develop relationships with new and/or existing customers and internal and external stakeholders
Act as a role model and inspire team by showing trust, respect and support towards co-workers and/or supervisor in daily activities to achieve organisational objectives
Deal with ethical and/or professional issues and make judgement in accordance to organisation's current practice and/or guidelines
Learning to Learn
It refers to the ability to develop and improve one’s self within and outside of one’s area of work.
The ability to:
Apply cognitive skills and/ or past experience to generate technical or business solutions in unfamiliar areas
Coach others to overcome constraints at work Constantly update learning in relevant work area to adapt to
changing environment Attempt to apply learnings from other areas of work Be a brand ambassador and “live” the brand Provide recommendations on changes to brand standards to
align with the evolving needs of the business and external environment
Ensure that there are standard procedures in place and consistency in work output is maintained
Range of Application N/A
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(where applicable)
It refers to the critical circumstances and contexts that the skill may be demonstrated.
Version Control
Version Date Changes Made Edited by
FSS-PDV-5002-1.1 4 August 2017 Initial VersionSSG and SPRING
Singapore
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Skill Code LPM-PER-501C-0
Skill Category Personal Management and Development
Skill Sub-Category(where applicable)
N/A
Skill Develop Self to Maintain Professional Competence at Senior Management Level
Skill Description
This skill describes the ability to improve organisational communications and influence decision-making as a senior member of a business unit or division. It also includes developing own leadership style and capability.
Knowledge and Analysis
It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.
The ability to understand:
Legal and ethical considerations relating to organisational communications, decision-making and personal conduct at the workplace
Organisational policies and procedures relating to organisational communications and development of professional competence
Implications and impact of organisational communication processes on stakeholders
Implications and impact of own leadership style and capability on employees and the organisation
The relationship between high level organisational strategy and the development and implementation of business plans and processes at business unit or divisional level
Underlying issues and trends that may affect decision-making by stakeholders
Application and Adaptation
It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.
The ability to:
Use appropriate methods of communication to promote the organisation
Encourage and display effective communication techniques and behaviours to demonstrate the organisation’s values and ethics
Work with the leadership team to develop plans to achieve strategic priorities and directions of the organisation
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Innovation and Value Creation
It refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.
The ability to:
Collaborate with stakeholders to develop communication channels and enhance organisational communications
Social Intelligence and Ethics
It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.
The ability to:
Influence stakeholders to pursue actions which support the achievement of the organisation’s strategic priorities and directions
Maintain integrity of self throughout the decision-making process to meet requirements on organisational code of conductdecision-making
Apply emotional intelligence to guide own thinking and actions when interacting with stakeholders
Demonstrate alignment between personal ethics and values and those of the organisation to develop own leadership style
Learning to Learn
It refers to the ability to develop and improve one’s self within and outside of one’s area of work.
The ability to:
Use opportunities to self-reflect on own work performance and leadership style to identify areas for improvement
Maintain awareness and understanding of the skills and knowledge of colleagues and competitors to identify professional development opportunities for self
Range of Application
(where applicable)
It refers to the critical circumstances and contexts that the skill may be demonstrated.
N/A
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Version Control
Version Date Changes Made Edited by
LPM-PER-501C-0 1-Sep-16 Initial Version WDA
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Skill Code SVCF-PL-401C-1
Skill Category Planning and Implementation
Skill Sub-Category(where applicable) N/A
Skill Develop Service Operations
Skill Description
This skill describes the ability to develop a service operations plan in order to deliver service excellence. It also includes evaluating the plan against key performance indicators and implementing corrective actions to improve performance.
Knowledge and Analysis
It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.
The ability to understand:
Organisation’s customer-focused strategy Platforms to communicate the service operations plan Methods to evaluate performance of service operations Types of corrective actions to improve service operations performance
Application and Adaptation
It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.
The ability to:
Develop service operations plan in accordance with the organisation’s customer-focused strategy
Analyse organisation’s performance data against key performance indicators and industry benchmarks to ascertain gaps
Implement corrective actions to improve service operations performance
Innovation and Value Creation
It refers to the ability to
The ability to:
Propose areas of improvement to enhance organisation’s operations performance and efficiency
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generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.
Social Intelligence and Ethics
It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.
The ability to:
Communicate service operations plan to team at appropriate platforms Seek key stakeholders endorsement on improvements to operations
plan
Learning to Learn
It refers to the ability to develop and improve one’s self within and outside of one’s area of work.
The ability to:
Explore best practices in resource allocation through industry networks and research with a view to enhancing own ability to allocate resources more efficiently and effectively
Range of Application
(where applicable)
It refers to the critical circumstances and contexts that the skill may be demonstrated.
A service operations plan is a roadmap for an organisation that charts out the key organisational functions and resources which are required in order to meet, or exceed, the expectations of customers. This must include:
Organisation’s short-term and long-term goals Workflow processes and standard operating procedures for
implementation of service operations Workflow processes and standard operating procedures for working
with customer service centres, which must include:o Call centres
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o Online sales and service centreso Mail order operationso After sales service and repair centreso Technical support units
Measures to manage high volume customer traffic which must include: Customer queue management systems Technology to enable customers to independently access information
and services Budget and resources required to implement service operations Potential risks and mitigating actions to manage the risks Service recovery plans Contingency plans Service operations performance standards
An organisation’s customer-focused strategy sets out the direction for an organisation which puts the customer at the centre of business decisions to achieve the organisation’s vision, mission and values.
Communicating the service operations plan must include communicating the organisation’s: Customer-focused strategy Service operations guidelines Service standard Service recovery framework
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Version Control
Version Date Changes Made Edited by
SVCF-PL-401C-1 1-Sep-16 Initial Version WDA
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Skill Code FSS-PNI-6001-1.1
Skill Category Planning and Implementation
Skill Sub-Category (where applicable)
N/A
Skill Foster Entrepreneurship
Skill Description
The skill describes the ability to identify the core values of an entrepreneur and to create and evaluate viable business proposals. It also includes identifying, assessing and selecting viable businesses, and developing preliminary business proposals.
Knowledge and Analysis
It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.
The ability to understand:
Concept of entrepreneurship and its relation to risk management, innovation and wealth creation
Importance of entrepreneurship and innovation in ensuring business sustainability
Importance of leading and forming cohesive teams Importance of identifying appropriate products and business
development models Concepts of product differentiation and niche specifications Importance of funding and finances when pursuing
entrepreneurial activities Available government support and programmes fostering
entrepreneurial activities Purpose and concept of writing business proposals and
business plans Importance of goal setting, accountability and motivation
when pursuing entrepreneurial activities
Application and Adaptation
It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the
The ability to:
Explain the concept of entrepreneurship and how it benefits the organisation and economy
Identify individual and team strengths, weakness, opportunities and threats
Assess needs for hiring staff and identify required attributes and experience
Identify potential business opportunities and resources
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changes at work.required
Assess risks of new businesses and identify options to manage the risks
Assess financial and investment requirements Conduct market feasibility studies and formulate business
proposals and/or plans, in accordance with organisational procedures and recipes, food and Workplace Safety and Health requirements
Innovation and Value Creation
It refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.
The ability to:
Analyse potential key areas (technical and/or business related) for process improvement and/or value creation to the organisation and suggest ways to adapt existing techniques drawing from personal experiences and feedback
Generate ideas to create new products
Social Intelligence and Ethics
It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.
The ability to:
Align organisational compliance procedures and policies with food handling legislative requirements to meet quality standards
Generate ideas to build and develop relationships with new and/or existing customers and internal and external stakeholders
Act as a role model and inspire team by showing trust, respect and support towards co-workers and/or supervisor in daily activities to achieve organisational objectives
Deal with ethical and/or professional issues and make judgement in accordance to organisation's current practice and/or guidelines
Learning to Learn
It refers to the ability to develop and improve one’s self within and outside of one’s area of work.
The ability to:
Apply cognitive skills and/ or past experience to generate technical or business solutions in unfamiliar areas
Coach others to overcome constraints at work Constantly update learning in relevant work area to adapt to
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changing environment Attempt to apply learnings from other areas of work Be a brand ambassador and “live” the brand Provide recommendations on changes to brand standards to
align with the evolving needs of the business and external environment
Ensure that there are standard procedures in place and consistency in work output is maintained
Range of Application
(where applicable)
It refers to the critical circumstances and contexts that the skill may be demonstrated.
Food safety and health requirements must include:
National Environment Agency (NEA) Environmental Public Health (Food Hygiene) Regulations
Workplace Safety and Health Regulations under the WSH Act 2006
Hazard Analysis and Critical Control Points management system (HACCP)
Relevant food regulations under the Agri-Food and Veterinary Authority of Singapore (AVA) (e.g. Sale of Food Act)
Version Control
Version Date Changes Made Edited by
FSS-PNI-6001-1.1 4 August 2017 Initial VersionSSG and SPRING
Singapore
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Skill Code BM-SPI-402E-1
Skill Category Planning and Implementation
Skill Sub-Category(where applicable)
N/A
Skill Manage and Review Systems and Processes
Skill Description
This skill describes the ability to manage, review and evaluate systems and processes with a view for enhancements. It also includes gathering of feedback and developing solutions to close gaps and to make improvements.
Knowledge and Analysis
It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.
The ability to understand:
Different tiers of systems and processes within the organisation Tools and methodologies to review systems and processes
Application and Adaptation
It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.
The ability to:
Manage systems and processes to meet organisational guidelines and policies
Innovation and Value Creation
It refers to the ability to generate purposive ideas to improve work performance and/or
The ability to:
Review and evaluate systems and processes in accordance with organisational policies to identify areas for improvement
Develop and establish solutions to gaps and areas of improvement to further enhance organisational systems and processes
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enhance business values that are aligned to organisational goals.
Social Intelligence and Ethics
It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.
The ability to:
Adhere to organisational code of conduct, values and ethics when managing and reviewing systems and processes to ensure continued efficiency of organisational business processes
Learning to Learn
It refers to the ability to develop and improve one’s self within and outside of one’s area of work.
The ability to:
Keep abreast of best practices in managing systems and processes by subscribing to diverse learning channels and participating in peer discussion platforms to enhance own knowledge for workplace application
Range of Application
(where applicable)
It refers to the critical circumstances and contexts that the skill may be demonstrated.
N/A
Version Control
Version Date Changes Made Edited by
BM-SPI-402E-1 1-Sep-16 Initial Version WDA
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Skill Code BM-SPI-407E-1
Skill Category Planning and Implementation
Skill Sub-Category(where applicable) N/A
Skill Manage External Service Providers
Skill Description
This skill describes the ability to manage external service providers. It also includes identifying, evaluating and appointing of providers as well as executing and optimising utilisation of providers’ services through relationship management.
Knowledge and Analysis
It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.
The ability to understand:
Objectives of using external service providers Range of external business services that may be used by
organisation Sources of information when identifying potential external service
providers Processes to evaluate and choose external service providers Criteria for evaluating and selecting external service providers Challenges in using external service providers Appropriate communication and negotiation techniques to use
when liaising with external service providers Legal, regulatory, ethical and socio-cultural constraints in
managing external service providers
Application and Adaptation
It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.
The ability to:
Identify potential external service providers in accordance with organisational procedures to determine the pool of available providers
Compare and evaluate external service providers to determine if they meet business needs of the organisation
Present recommendations on appropriate external service providers to management to seek approval for engagement
Innovation and Value Creation
The ability to:
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It refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.
Optimise utilisation of providers’ services to maximise value to achieve organisational objectives and business needs
Social Intelligence and Ethics
It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.
The ability to:
Maintain working relationships with external service providers to ensure successful execution of engaged services
Adhere to organisational code of conduct, values and ethics when managing external service providers to ensure execution of engaged services meets organisational requirements
Learning to Learn
It refers to the ability to develop and improve one’s self within and outside of one’s area of work.
The ability to:
Seek advice from peers and supervisors on their past experiences with the external service providers to gain insights for the evaluation and selection of providers
Range of Application
(where applicable)
It refers to the critical circumstances and contexts that the skill may be demonstrated.
Legal, regulatory, ethical and socio-cultural constraints must include:
Relevant legislation and regulations Codes of practice Business ethics Policies and guidelines Social responsibilities Cultural and societal expectations and influences
Version Control
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Skill Code BM-PM-412E-1
Skill Category Project Management
Skill Sub-Category(where applicable) N/A
Skill Conduct Project After Action Review
Skill Description
This skill describes the ability to conduct project after action review (AAR). It includes determining need for an AAR, facilitating AAR discussion, documenting AAR and applying key learning points for future projects.
Knowledge and Analysis
It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.
The ability to understand:
Importance and objectives of an AAR Potential project management issues Components of AAR documentation templates Communication techniques
Application and Adaptation
It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.
The ability to:
Determine need to conduct an AAR following project activity or event
Document AAR to ensure that key learning and discussion points are captured
Innovation and Value Creation
It refers to the ability to generate purposive ideas to improve work performance and/or enhance business
The ability to:
Follow-up on key points to apply in future projects
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values that are aligned to organisational goals.
Social Intelligence and Ethics
It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.
The ability to:
Demonstrate empathy and openness to feedback to facilitate discussion to assess project management outcomes
Learning to Learn
It refers to the ability to develop and improve one’s self within and outside of one’s area of work.
The ability to:
Improve own capability in conducting AAR by subscribing to diverse learning channels and discussion platforms to enhance workplace performance
Range of Application
(where applicable)
It refers to the critical circumstances and contexts that the skill may be demonstrated.
N/A
Version Control
Version Date Changes Made Edited by
BM-PM-412E-1 4-Aug-17 Initial Version SSG
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Skill Code BM-RM-403E-1
Skill Category Risk Management
Skill Sub-Category(where applicable) N/A
Skill Manage and Monitor the Operation of Compliance Management Requirements and System
Skill Description
This skill describes the ability to manage and monitor the implementation of compliance management requirements and system. It includes identifying and interpreting compliance requirements, monitoring roles and responsibilities of managers and employees to achieve organisational compliance, evaluating procedures for non-compliance as well as monitoring, evaluating and reviewing compliance management system for improvements.
Knowledge and Analysis
It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.
The ability to understand:
Components of organisation’s compliance management system
Sources of information for compliance requirements Relevant stakeholders
Application and Adaptation
It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.
The ability to:
Identify and interpret compliance requirements applicable to the organisation to guide compliance management
Monitor roles and responsibilities of managers and employees to achieve organisational compliance
Evaluate procedures to response to non-compliance Implement compliance requirements in relevant functional
areas to support risk management practices Monitor implementation of compliance management system
and organisation’s awareness and understanding on compliance requirements to determine implementation effectiveness
Communicate changes on compliance requirements to
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relevant stakeholders to ensure stakeholders are updated
Innovation and Value Creation
It refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.
The ability to:
Evaluate and review compliance management system in accordance with performance criteria to identify areas for improvement
Social Intelligence and Ethics
It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.
The ability to:
Apply ethical code of practice in the implementation of compliance management to ensure organisational adherence to legislative and regulatory requirements
Learning to Learn
It refers to the ability to develop and improve one’s self within and outside of one’s area of work.
The ability to:
Keep abreast of the latest legislative and regulatory requirements applicable to the organisation by subscribing to various information channels to ensure currency of knowledge and organisational compliance
Range of Application
(where applicable)
It refers to the critical circumstances and contexts that the skill may be demonstrated.
N/A
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Version Control
Version Date Changes Made Edited by
BM-RM-403E-1 4-Aug-17 Initial Version SSG
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Skill Code FSS-WSH-4002-1.1
Skill Category Risk Management
Skill Sub-Category (where applicable)
Quality and Hygiene standards
Skill Manage Compliance with Food and Beverage Hygiene Policies and Procedures
Skill Description
This skill describes the ability to manage compliance with Food and Beverage hygiene policies and procedures. It also includes establishing and implementing food and beverage hygiene policies and procedures, establishing monitoring systems, and addressing non-compliance issues.
Knowledge and Analysis
It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.
The ability to understand:
Requirements of National Environmental Agency licenses for food production
Importance of meeting the licensing requirements Handling and storing requirements of various types of food
and beverages Biological, chemical and physical hazards in food handling
processes Importance of developing food and beverage hygiene
procedures Critical control points, limits and control measures Staff communication and training strategies Equipment maintenance plans Importance and uses of signs and labels for food safety Methods of conducting audits Audit principles, procedures and techniques
Application and Adaptation
It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the
The ability to:
Adhere to, and plan, equipment set-up and maintenance, according to maintenance requirements
Conduct analysis of operations to identify potential hazards or points of non-compliance
Establish and document standards and guidelines in compliance with licensing requirements
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changes at work.hygiene
Create checklists for food standard checks and audits Develop schedules and tracking mechanisms to ensure
activities are carried out Establish in-house audit process Reduce non-compliance cases Ensure eventual compliance to policies and procedures,
including disciplining staff for non-compliance, in accordance with organisational procedures and recipes, food and Workplace Safety and Health requirements
Innovation and Value Creation
It refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.
The ability to:
Analyse potential key areas (technical and/or business related) for compliance improvement and/or value creation to the organisation and suggest ways to adapt existing techniques drawing from personal experiences and feedback
Social Intelligence and Ethics
It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.
The ability to:
Aligning organisational compliance procedures and policies with food handling legislative requirements to meet quality standards
Generate ideas to build and develop relationships with new and/or existing customers and internal and external stakeholders
Act as a role model and inspire team by showing trust, respect and support towards co-workers and/or supervisor in daily activities to achieve organisational objectives
Deal with ethical and/or professional issues and make judgement in accordance to organisation's current practice and/or guidelines
Learning to Learn
It refers to the ability to develop and improve one’s self within and
The ability to:
Apply cognitive skills and/ or past experience to generate technical or business solutions in unfamiliar areas
Coach others to overcome constraints at work
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outside of one’s area of work.
Constantly update learning in relevant work area to adapt to changing environment
Attempt to apply learnings from other areas of work Be a brand ambassador and “live” the brand Provide recommendations on changes to brand standards to
align with the evolving needs of the business and external environment
Ensure that there are standard procedures in place and consistency in work output is maintained
Range of Application
(where applicable)
It refers to the critical circumstances and contexts that the skill may be demonstrated.
Food safety and health requirements must include:
National Environment Agency (NEA) Environmental Public Health (Food Hygiene) Regulations
Workplace Safety and Health Regulations under the WSH Act
Hazard Analysis and Critical Control Points management system (HACCP)
Relevant food regulations under the Agri-Food and Veterinary Authority of Singapore (AVA) (e.g. Sale of Food Act)
Version Control
Version Date Changes Made Edited by
FSS-WSH-4002-1.1 4 August 2017 Initial VersionSSG and SPRING
Singapore
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Skill Code HAS-RIM-5002-1.1
Skill Category Risk Management
Skill Sub-Category (where applicable) N/A
Skill Manage Loss/Risk Prevention
Skill Description
This skill describes the ability to identify causes, areas and perpetrators of potential loss and risk and review safety, privacy and security practices. It also includes managing inspection activities, measures and mitigation actions to minimise loss and risk, handling exceptional cases and implementing changes to meet objectives.
Knowledge and Analysis
It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.
The ability to understand:
Significance of loss and risk prevention Significance of identifying potential safety or security
concerns Benefits of empowerment in the delegation of responsibilities Investigation and disciplinary actions in exceptional cases Criteria for setting targets for success Importance of implementing changes after reviewing loss and
risk policies and procedures Guidelines for maintaining safe work areas, in accordance
with the Workplace Safety and Health Act
Application and Adaptation
It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.
The ability to:
Identify causes, areas and perpetrators of potential loss and risk
Review safety, privacy and security practices with relevant stakeholders
Manage inspection activities and mitigation actions to minimise loss and risk
Handle exceptional cases via investigation and disciplinary actions
Review effectiveness of loss and risk policies and procedures, and implement changes
Innovation and Value Creation
N/A
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It refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.
Social Intelligence and Ethics
It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.
The ability to:
Influence others to be vigilant in safeguarding privacy and security of property, guests, customers and residents
Learning to Learn
It refers to the ability to develop and improve one’s self within and outside of one’s area of work.
The ability to:
Participate in discussions with stakeholders to improve on managing loss and risk prevention
Range of Application
(where applicable)
It refers to the critical circumstances and contexts that the skill may be demonstrated.
N/A
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Version Control
Version Date Changes Made Edited by
HAS-RIM-5002-1.1 1-Sep-16 Initial Version WDA and STB
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Skill Code BM-RM-509E-1
Skill Category Risk Management
Skill Sub-Category(where applicable) N/A
Skill Manage Risk Across Business Units
Skill Description
This skill describes the ability to manage risk across business units. It includes assessing risk profiles, establishing risk context, evaluating and selecting risk response activities, as well as guiding and refining risk management process to achieve alignment across business units.
Knowledge and Analysis
It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.
The ability to understand:
Factors in enterprise risk management Financial tools related to risk management
Application and Adaptation
It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.
The ability to:
Assess risk profiles across business units to determine applicable risk response activities
Establish risk context to define scope of risk management process across business units
Evaluate and select appropriate risk response activities to manage risks across business units
Guide alignment of risk management process across business units to ensure effective organisational risk management
Innovation and Value Creation
It refers to the ability to generate purposive ideas to improve work performance and/or enhance business
The ability to:
Refine risk management process for business units to achieve appropriate return on investment
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values that are aligned to organisational goals.
Social Intelligence and Ethics
It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.
The ability to:
Demonstrate empathy and openness to feedback to communicate risk management process across business units to garner support and buy-in
Learning to Learn
It refers to the ability to develop and improve one’s self within and outside of one’s area of work.
The ability to:
Augment own knowledge on organisational risk management practices by subscribing to diverse learning channels and discussion platforms to ensure continuous learning for workplace application
Range of Application
(where applicable)
It refers to the critical circumstances and contexts that the skill may be demonstrated.
N/A
Version Control
Version Date Changes Made Edited by
BM-RM-509E-1 12-Oct-16 Initial Version SSG
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Skill Code BM-RM-402E-1
Skill Category Risk Management
Skill Sub-Category(where applicable) N/A
Skill Operationalise and Manage Corporate Governance Policy for the Business Unit
Skill Description
This skill describes the ability to operationalise corporate governance policy for the business unit through an operational plan to monitor compliance. It also includes interpreting, executing and communicating corporate governance policy as well as evaluating compliance with the policy.
Knowledge and Analysis
It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.
The ability to understand:
Regulatory frameworks Corporate governance principles and related issues Components of the Code of Corporate Governance Techniques used in implementing operational plans
Application and Adaptation
It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.
The ability to:
Interpret corporate governance policy for execution to ensure compliance on roles, accountabilities and responsibilities of employees
Develop processes to operationalise the corporate governance policy for the business unit
Communicate corporate governance policy to relevant stakeholders in accordance with organisational procedures to facilitate organisational compliance
Evaluate compliance with corporate governance policy to determine appropriate follow-up action
Innovation and Value Creation
The ability to:
Facilitate development of an operational plan to monitor and
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It refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.
internalise corporate governance within the organisational culture
Social Intelligence and Ethics
It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.
The ability to:
Apply ethical code of practice in the evaluation of compliance by the business unit to ensure adherence to legislative and regulatory requirements
Learning to Learn
It refers to the ability to develop and improve one’s self within and outside of one’s area of work.
The ability to:
Keep abreast of the latest legislative and regulatory requirements applicable to the organisation by subscribing to various information channels to ensure currency of knowledge and organisational compliance
Range of Application
(where applicable)
It refers to the critical circumstances and contexts that the skill may be demonstrated.
Regulatory frameworks applicable to local organisations must include:
Organisation Legislation and Regulatory FrameworkSingapore Code of Corporate Governance (Monetary Authority of Singapore)
Companies Act Statements of Accounting Standards Statements of Recommended Accounting Practice International Accounting Standards Monetary Authority of Singapore Securities Industry Council Registrar of Companies Commercial Affairs Department of the Ministry of Finance Takeover Code
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Components of the Code of Corporate Governance must include:
Organisation director matters Remuneration matters Accountability and audit Communication with shareholders
Disclosure of corporate governance arrangements
Version Control
Version Date Changes Made Edited by
BM-RM-402E-1 1-Sep-16 Initial Version WDA
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Skill Code FSS-SNM-6002-1.1
Skill Category Sales and Marketing
Skill Sub-Category (where applicable) N/A
Skill Foster e-Business in Food and Beverage
Skill Description
This skill describes the ability to use information and communication technologies (ICT) in the Food and Beverage (F&B) industry. It also includes utilising basic concepts and key components of e-business such as revenue models, technology infrastructure, online advertising and social and/or legal issues
Knowledge and Analysis
It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.
The ability to understand:
Trending technologies and their applications in the operational and management process in the F&B sector
Considerations in adopting e-business technologies Common challenges in new technology adoption and
strategies to avoid them Methods and steps to introduce technologies into F&B
operations Available government support and programmes for adoption
of e-business technology in the F&B sector Importance of information security in adopting e-business
technology Change management and communication methods for best
adoption of new platforms and technologies
Application and Adaptation
It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.
The ability to:
Identify organisational technology needs, requirements and industry best practices
Set strategies and technology adoption roadmaps in the organisation
Assess potential and conduct cost-benefit analyses for technology adoption
Introduce technology and manage resistance to change and potential conflicts within the organisation
Create clear policies and guidelines for newly adopted
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technology Secure information and sensitive data in technology adoption Guide staff and set training programs for newly adopted
technology Monitor initial usage and ensure technology is adopted
appropriately in accordance with organisational procedures and recipes, food and Workplace Safety and Health requirements
Innovation and Value Creation
It refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.
The ability to:
Analyse potential key areas (technical and/or business related) for process improvement and/or value creation to the organisation and suggest ways to adapt existing techniques drawing from personal experiences and feedback
Generate ideas to create new products
Social Intelligence and Ethics
It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.
The ability to:
Align organisational compliance procedures and policies with food handling legislative requirements to meet quality standards
Generate ideas to build and develop relationships with new and/or existing customers and internal and external stakeholders
Act as a role model and inspire team by showing trust, respect and support towards co-workers and/or supervisor in daily activities to achieve organisational objectives
Deal with ethical and/or professional issues and make judgement in accordance to organisation's current practice and/or guidelines
Learning to Learn
It refers to the ability to develop and improve one’s self within and outside of one’s area of work.
The ability to:
Apply cognitive skills and/ or past experience to generate technical or business solutions in unfamiliar areas
Coach others to overcome constraints at work Constantly update learning in relevant work area to adapt to
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changing environment Attempt to apply learnings from other areas of work Be a brand ambassador and “live” the brand Provide recommendations on changes to brand standards to
align with the evolving needs of the business and external environment
Ensure that there are standard procedures in place and consistency in work output is maintained
Range of Application
(where applicable)
It refers to the critical circumstances and contexts that the skill may be demonstrated.
Food safety and health requirements must include:
National Environment Agency (NEA) Environmental Public Health (Food Hygiene) Regulations
Workplace Safety and Health Regulations under the WSH Act
Hazard Analysis and Critical Control Points management system (HACCP)
Relevant food regulations under the Agri-Food and Veterinary Authority of Singapore (AVA) (e.g. Sale of Food Act)
Version Control
Version Date Changes Made Edited by
FSS-SNM-6002-1.1 4 August 2017 Initial VersionSSG and SPRING
Singapore
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Skill Code FSS-SNM-7001-1.1
Skill Category Sales and Marketing
Skill Sub-Category (where applicable) N/A
Skill Manage Revenue Management
Skill Description
This skill describes the ability to apply principles and techniques of revenue management in the business environment. It also includes evaluating profitability of business decisions and making decisions in the global market place.
Knowledge and Analysis
It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.
The ability to understand:
Concept, principles and objectives of revenue management Methods to improve yield and revenue, based on revenue
management principles Products and services positioning in the market Importance of product pricing Concept of market segmentation Methods of analysing current and new market segments Methods to study and analyse customer and market
segments Methods of measuring and forecasting demand Brand positioning and marketing campaigns for products Importance of product mixes Benefits of multi-channel distribution and/or booking Methods of studying current and potential competitors
Application and Adaptation
It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.
The ability to:
Assess and modify products and prices to suit target market preferences
Make recommendations to venture into untapped market segments
Analyse and make recommendations based on the characteristics of consumers
Review branding strategies and marketing campaigns Check on market relevance and disruption Assess possibility of using new channels for sales Identify and analyse current and potential competitors in
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accordance with organisational procedures and recipes, food and Workplace Safety and Health requirements
Innovation and Value Creation
It refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.
The ability to:
Analyse potential key areas (technical and/or business related) for process improvement and/or value creation to the organisation and suggest ways to adapt existing techniques drawing from personal experiences and feedback
Generate ideas to create new products
Social Intelligence and Ethics
It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.
The ability to:
Aligning organisational compliance procedures and policies with food handling legislative requirements to meet quality standards
Generate ideas to build and develop relationships with new and/or existing customers and internal and external stakeholders
Act as a role model and inspire team by showing trust, respect and support towards co-workers and/or supervisor in daily activities to achieve organisational objectives
Deal with ethical and/or professional issues and make judgement in accordance to organisation's current practice and/or guidelines
Learning to Learn
It refers to the ability to develop and improve one’s self within and outside of one’s area of work.
The ability to:
Apply cognitive skills and/ or past experience to generate technical or business solutions in unfamiliar areas
Coach others to overcome constraints at work Constantly update learning in relevant work area to adapt to
changing environment Attempt to apply learnings from other areas of work Be a brand ambassador and “live” the brand Provide recommendations on changes to brand standards to
align with the evolving needs of the business and external environment
Ensure that there are standard procedures in place and Copyright 2017 © SkillsFuture Singapore Agency. All rights reserved. Version 1.1.
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consistency in work output is maintained
Range of Application
(where applicable)
It refers to the critical circumstances and contexts that the skill may be demonstrated.
Food safety and health requirements must include:
National Environment Agency (NEA) Environmental Public Health (Food Hygiene) Regulations
Workplace Safety and Health Regulations under the WSH Act
Hazard Analysis and Critical Control Points management system (HACCP)
Relevant food regulations under the Agri-Food and Veterinary Authority of Singapore (AVA) (e.g. Sale of Food Act)
Version Control
Version Date Changes Made Edited by
FSS-SNM-7001-1.1 4 August 2017 Initial VersionSSG and SPRING
Singapore
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Skill Code FSS-SNM-6001-1.1
Skill Category Sales and Marketing
Skill Sub-Category (where applicable) N/A
Skill Optimise Sales
Skill DescriptionThis skill describes the ability to optimise sales. It also includes directing staff to maximise sales, analysing and monitoring sales and applying yield management principles.
Knowledge and Analysis
It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.
The ability to understand:
Sales management systems in the organisation Pricing structures Methods to build a motivated and skilled sales force Sales reporting and its related documentation Methods to prepare and analyse sales reports Features of products and services the relation to sales
performance Methods to calculate and manage yield Methods to forecast demands
Application and Adaptation
It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.
The ability to:
Plan sales efforts and pricing Communicate, train, motivate, and provide sales staff Plan and execute data collection relevant data for sales
reports and analysis Monitor sales performance through sales management
systems Analyse sales reports Plan initiatives and introduce incentives to optimise sales and
improve yield Forecast demand activities for services and/or products
Innovation and Value Creation
It refers to the ability to
The ability to:
Analyse potential key areas (technical and/or business related) for process improvement and/or value creation to the
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generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.
organisation and suggest ways to adapt existing techniques drawing from personal experiences and feedback
Generate ideas to create new products
Social Intelligence and Ethics
It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.
The ability to:
Aligning organisational compliance procedures and policies with food handling legislative requirements to meet quality standards
Generate ideas to build and develop relationships with new and/or existing customers and internal and external stakeholders
Act as a role model and inspire team by showing trust, respect and support towards co-workers and/or supervisor in daily activities to achieve organisational objectives
Deal with ethical and/or professional issues and make judgement in accordance to organisation's current practice and/or guidelines
Learning to Learn
It refers to the ability to develop and improve one’s self within and outside of one’s area of work.
The ability to:
Apply cognitive skills and/ or past experience to generate technical or business solutions in unfamiliar areas
Coach others to overcome constraints at work Constantly update learning in relevant work area to adapt to
changing environment Attempt to apply learnings from other areas of work Be a brand ambassador and “live” the brand Provide recommendations on changes to brand standards to
align with the evolving needs of the business and external environment
Ensure that there are standard procedures in place and consistency in work output is maintained
Range of Application
(where applicable)
Food safety and health requirements must include:
National Environment Agency (NEA) Environmental Public Health (Food Hygiene) Regulations
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It refers to the critical circumstances and contexts that the skill may be demonstrated.
Workplace Safety and Health Regulations under the WSH Act
Hazard Analysis and Critical Control Points management system (HACCP)
Relevant food regulations under the Agri-Food and Veterinary Authority of Singapore (AVA) (e.g. Sale of Food Act)
Version Control
Version Date Changes Made Edited by
FSS-SNM-6001-1.1 4 August 2017 Initial VersionSSG and SPRING
Singapore
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Skill Code FSS-SEM-5001-1.1
Skill CategorySite/Outlet and Equipment Management
Skill Sub-Category (where applicable)
Skill Manage Site/Outlet and Equipment Maintenance
Skill Description
This skill describes the ability to manage site and/or outlet and equipment maintenance. It also includes developing site and/or outlet maintenance plans, purchasing and/or leasing equipment, developing equipment maintenance plans, managing servicing contracts, evaluating site and/or outlet and equipment maintenance plans, and managing environmental programmes.
Knowledge and Analysis
It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.
The ability to understand:
Methods of maintenance planning and its pros and cons Manufacturer's guidelines, timelines and specifications Factors impacting equipment needs (i.e. expansion,
automation, equipment life cycle) Procedures for buying or leasing equipment Methods to develop maintenance schedules Servicing contracts and its common components Maintenance records Environment friendly programmes and its importance towards
business in long-term
Application and Adaptation
It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.
The ability to:
Develop maintenance planning based on business plan, industry and technology trends, and current and future equipment standards
Review manufacturers' maintenance specifications and expected end-of-life cycle
Manage site/outlet equipment maintenance and service providers
Maintain maintenance records Study maintenance records and make adjustment to
maintenance plans when necessary Plan and develop environment-friendly programme in line
with organization objectives Conduct environment audits and make appropriate changes
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to action plan in accordance with organisational procedures and recipes, food and Workplace Safety and Health requirements
Innovation and Value Creation
It refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.
The ability to:
Analyse potential key areas (technical and/or business related) for process improvement and/or value creation to the organisation and suggest ways to adapt existing techniques drawing from personal experiences and feedback
Generate ideas to create new products
Social Intelligence and Ethics
It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.
The ability to:
Align organisational compliance procedures and policies with food handling legislative requirements to meet quality standards
Generate ideas to build and develop relationships with new and/or existing customers and internal and external stakeholders
Act as a role model and inspire team by showing trust, respect and support towards co-workers and/or supervisor in daily activities to achieve organisational objectives
Deal with ethical and/or professional issues and make judgement in accordance to organisation's current practice and/or guidelines
Learning to Learn
It refers to the ability to develop and improve one’s self within and outside of one’s area of work.
The ability to:
Apply cognitive skills and/ or past experience to generate technical or business solutions in unfamiliar areas
Coach others to overcome constraints at work Constantly update learning in relevant work area to adapt to
changing environment Attempt to apply learnings from other areas of work Be a brand ambassador and “live” the brand Provide recommendations on changes to brand standards to
align with the evolving needs of the business and external environment
Ensure that there are standard procedures in place and consistency in work output is maintained
Range of Application Food safety and health requirements must include:Copyright 2017 © SkillsFuture Singapore Agency. All rights reserved. Version 1.1.
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(where applicable)
It refers to the critical circumstances and contexts that the skill may be demonstrated.
National Environment Agency (NEA) environmental Public Health (Food Hygiene) Regulations
Workplace Safety and Health Regulations under the WSH Act 2006 and all updates and current policies
Hazard Analysis and Critical Control Points management system (HACCP)
Relevant food regulations under the Agri-Food and Veterinary Authority of Singapore (AVA) (e.g. Sale of Food Act)
Version Control
Version Date Changes Made Edited by
FSS-SEM-5001-1.1 4 August 2017 Initial VersionSSG and SPRING
Singapore
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Definitions of the Five (5) Domains
Domain Definition
Knowledge and Analysis
Knowledge includes the gathering of facts and information through traditional and digital forms. Analysis involves the cognitive processing, integration and inspection of single or multiple sources of facts and information required to perform work tasks and activities and takes into consideration, the work contexts in which the tasks and activities are carried out. The result of knowledge and analysis produce judgements on work tasks/activities/issues/areas, and the conceptualisation of solutions to solve problems at work.
Application and Adaptation
Application involves the ability to perform work tasks and activities defined by the requirements of the occupation. Adaptation involves the ability to react to and manage the changes in the work contexts. The result of application and adaptation leads to the production of psycho-motor actions and behavioural reactions to the work tasks/activities/issues/areas, and the execution of the planned solutions to solve problems at work.
Innovation and Value Creation
Innovation includes the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to the organisational goals. As a result of innovation, the organisation is able to reap the values from individual or team contributors to achieve organisational growth.
Social Intelligence and Ethics
Social intelligence includes the ability to appreciate and use affective factors in leadership, relationship and diversity management guided by professional codes of ethics as effective individuals or team contributors.
Learning to Learn
Learning-to-learn includes the ability to improve on self-development within and outside of one’s area of work. It involves the continual inspection of one’s knowledge, analytical, application, adaptive, innovative and social skills that are needed to perform the work optimally and/or solve problems effectively.
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