Hospitality Services

Course Handbook

Risa McCann

Rmccann@humbleisd.net

http://www.humble.k12.tx.us//Domain/2988

Lead Hospitality Teacher

Humble I.S.D.

Houston Airport Marriott Hotel

Revised Fall 2018

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Student Hospitality Program

The Hospitality Services Practicum Program at the Houston Airport Marriott was established as a partnership between Humble ISD and the hotel. The program was developed so that junior and senior level students from Humble ISD schools could experience the many varied careers within the hospitality industry.

The Houston Airport Marriott at Bush Intercontinental has graciously accepted these students into their hotel as their own. Students spend part of their school day at the hotel and have the opportunity to train in all areas of the hotel. The associates at the hotel do a tremendous job of training the students in all aspects of the hotel. The “hands-on” training they receive everyday cannot be duplicated in the typical classroom setting back at their high schools. You can’t learn “customer-service” skills out of a book, experience is the best teacher.

In the past not only have the Houston Airport Marriott employees helped develop skills that the student can use in the hospitality industry, they have also taught them employment skills they can use in any career. These work-based skills are not taught in the regular academic classrooms, yet are the very life-line of successful career paths.

The staff of the Houston Airport Marriott is committed to giving back to the community and graciously continues to educate today’s youth.

On behalf of Humble ISD, we thank the Houston Airport Marriott for its continued interest in the futures of today’s youth and support of this school-business partnership.

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Parent/Guardian and Student:

Please sign and return the following attached forms to the program instructor, Mrs. Risa McCann, by Friday, August 31, 2018. Every day after this deadline will result in student not being allowed to go to their Rotation Station but instead will be assigned alternative bookwork to be completed each day.

Student Participation Approval Letter - pg. 31 School District Release of Liability - pg. 32 School District Medical Authorization - pg. 33 HISD Textbook Agreement - pg. 34 Student Dress Code Agreement – pg. 35 Non-negotiables - pg. 36 Hospitality Education Training Agreement - pg. 38

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Risa McCann, Lead Hospitality Teacher

Hospitality Services Course, Humble ISD

Dear Parent/Guardian,

Your son/daughter is enrolled in the Hospitality Services course, an exciting and productive program that is a partnership between the Marriott Corporation and Humble ISD. Students will have opportunities that are not normally afforded them in a regular classroom setting. Having the Houston Airport Marriott Hotel as a training facility makes the training realistic. Your child will have the opportunity to train in different areas of the hotel. At the end of the school year, your son/daughter will be able to use this training on job resumes, as if they had worked a year in the business world. They will know if they want to pursue a career in the hospitality industry or other related fields.

After graduation, students who choose to continue their studies in the hospitality industry can receive college credit if they attend the University of Houston, Conrad N. Hilton College of Hotel and Restaurant Management, the Art Institute of Houston or North Harris Community College. Students will be afforded the opportunity to compete in area Hospitality Student Competition and enjoy several field trips. Students will be required to purchase the uniform shirt and to provide their slacks/skirt, belt, and appropriate shoes. There will be a nominal fee charged for each opportunity.

If after reading the information in this handbook, you have a comment or question, please call. Your calls are always welcome. I look forward to visiting with you at the “End of the Year Student Showcase” at the hotel this spring if not before then.

Sincerely,

Risa McCann

Lead Humble ISD Teacher

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General Course Information

Transportation

Students are transported from their individual high schools to the hotel by HISD School bus every morning free of charge. Bus times will be given to the students at the beginning of the year. Individual students are not permitted to drive to the Hotel. There is no “free parking” at the Marriott or Houston Airport. Students are allowed to drive to the CATE Center. They must secure a CATE Parking Pass for $20.00 that must be displayed on their car windshield.

Students that miss the bus to the CATE Center will be required to do the following:

1. Go directly to their Assistant Principal/Counselor/Secretary’s office.

2. Ask the campus representative to notify Mrs. McCann via email.

3. The student will be required to stay with the campus representative and may choose to do their school work or any tasks assigned by the Campus representative. Sleeping during this time is never allowed.

4. Mrs. McCann will follow-up and verify student attendance at the end of the day with the campus representative.

5. The student is counted absent as per HISD policy! The student must request the campus representative change the attendance code as per school rules.

6. The student will receive a zero for the day.

7. Any student that “misses the bus” more than one time per school year may be subject to dismissal from the Hospitality Services program.

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Absences

All Humble ISD policies for absences apply to this course.

Please schedule doctor’s appointments, etc. at another time during the day if possible. Students should contact the instructor by calling her cell phone or sending a text as soon as the absence is determined, or by 7:00 AM. Failure on the part of the student to contact the instructor one time will result in a lowered evaluation score; twice will be a discipline referral and third time will result in removal from the course.

School-related activities are announced in advance, so please alert the course instructor if absence is related to school. Making up a test or project for another teacher/course is not to be done during Hospitality Services class-time.

Students will earn 25 points a day, 4 days a week for attending class, dressing in full uniform, wearing their nametag and a smile, arriving and participating in their station activities in a timely manner. Students will earn a zero for all absences unless the absence is excused by the campus (DV, SR, PCN). Students will also be in violation of the course procedures, as spelled out in the Course Handbook, for not notifying Mrs. McCann of an absence either prior to the absence or the early morning of the absence. Participation in the Marriott course is similar to that of a paying job. If a worker does not show up and does not notify the employer of the absence he is subject to dismissal!

CATE Center Parking Pass

Students are required to obtain and display a CATE Center Parking pass if they plan to drive to the CATE Center at any time during the school year. The pass may be obtained from the front office for a small fee. Proof of Texas driver’s insurance and a valid Texas Driver’s License is required.

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Curriculum and Training

Included in this handbook is the course outline. This is a year-long course that yields 2 elective credits but requires a 3 hour time block in the student’s schedule. During the first weeks of the fall semester, Hospitality Services class will meet at the Career and Technology Center on Will Clayton Parkway. Students will be transported from their individual high schools to the CATE Center by HISD School bus every morning. During the first weeks of September the students will be bused from their schools to the CATE Center and from the CATE Center to the hotel for Marriott Orientation.

The emphasis of study the first weeks of the course will be the hospitality industry, The Marriott Corporation, customer service, ethics, and professionalism in order that your son/daughter may be a more successful trainee.

After that, the normal week will consist of the students training at their stations Monday through Friday, with Thursdays spent in the classroom at the CATE Center on Will Clayton Parkway. Students will have the opportunity to train and work in the many areas within a hotel during the Hospitality Services course. The students are not paid employees of the Marriott hotel; however, the experience will be an eye-opener into the world of the professional employee. Students will be wearing uniforms, dressing and acting professionally and working side by side with hotel employees. This opportunity will also hopefully open doors for summer, part-time and post-secondary employment. Occasionally the class will go on fieldtrips and have guest speakers during class time.

All students will train in the Housekeeping Department for a 3 week period and the Engineering Department for 3 weeks. They will have a choice of the following departments for the other six-week training rotations:

Accounting Banquets Event Management Front Desk/ AYS Human Resources

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Kitchen/Omelet Bar Loss Prevention Purchasing and Receiving Flights Restaurant/In Room Dining Daily Grind/M Club

Every effort is made to comply with the student’s departmental requests. The teacher will make the final decision as to the department in which the student will be best suited. Consultation is held with the teacher concerning their choices at the beginning of the school year. Students must work in their assigned stations while at the hotel. Students that “roam” or “choose to visit friends in other stations” during the class time at the hotel will be issued a Disciplinary Infraction for “out of designated area.” Their principal, home campus and parent will be notified of the infraction.

Meals/Snacks

Students must eat breakfast before arriving at the hotel. A student is never to assume food at the hotel is free or available to be eaten by them. If food is offered by a Marriott host it is acceptable to enjoy the offered food, otherwise – students are not to eat or to ask for food or beverages!! Items from the vending machines in the Landing Zone may be purchased at the end of the shift each day.

Cell Phones

The use of cell phones is prohibited by Marriott corporate policy. Disciplinary action will be taken if a student is found using their cell phone on the Marriott property. It is suggested that students wear a watch in order to keep track of time.

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Enrollment in REMIND

All students are required to enroll in the course safe texting service-REMIND. Parents are also encouraged to enroll. Text @ba756 to 81010.

Uniforms and Dress Code

We train as professionals in a professional environment and must dress accordingly. Students are to arrive each day at the Marriott in uniform ready to work. Students must wear the uniform of trainees: black pants, belt and the required uniform shirt purchased at the beginning of the school year by the student. Dark black, closed-toe, non-slip shoes are to be worn each day. Black or dark jackets are required in some departments, but are not provided by the hotel. Ties for males may also be required in some departments. Beige or white undergarments are to be worn under the ladies uniform shirts. White t-shirts are to be worn under the men’s uniform shirt, avoid colored or printed t-shirts! All pants should fit at the waist or hips appropriately with no sagging or skin showing and should be topped with a belt if belt loops are present. Pants should be hemmed to the appropriate length so as to portray a professional appearance. It is suggested that students have two uniforms for the year.

A simple wrist watch is suggested for time awareness! One ring per hand and absolutely no facial jewelry allowed. Fingernails are to be trimmed short just beyond the fingertip, filed smooth. Fingernail polish is to be clear in color, if worn at all.

Male students may not display facial hair. This hotel policy will be strictly enforced!

The student will be responsible for keeping the uniform clean and pressed. Students must take their uniforms home each weekend for laundering. Uniforms must be brought back ready for the week each Monday. Uniforms are to be on a hanger and hung in the office at the end of each shift unless it is to be laundered

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at home. Kitchen uniforms (aprons, chef jackets, toques) are provided. The student is responsible for the laundering of the apron.

Humble ISD’s Dress Code Policies must be followed at the hotel. Marriott has policies concerning dress codes that must be followed, also. Uniform care and personal hygiene are an important part of the student’s daily grades. Hair is to be washed daily so it looks and smells clean. Students must be odor-free, no body odor, perfume or cologne. Humble ISD Dress Code Policies may be found in the HISD Student Handbook. The Marriott’s “Local Standards of Appearance” will be addressed during the first weeks of instruction.

Dress codes will be strictly enforced. Students will be assigned a locker to keep their belongings in at the hotel during their shift. Students are to memorize their locker combinations. Seven minutes at the end of the period will be the allotted time for changing in the appropriate hotel locker room.

As students leave, the hotel classroom each day an individual uniform/professional appearance and nametag inspection will be conducted.

Social Media

Students will maintain confidentiality about Marriott information on all social media during the course of the school year. Photos of and with mentors are not allowed to be posted. Student must have express permission to post photos etc. of other students.

Confidentiality

All students were selected to be a part of this practicum due to their skill set, attitude and trustworthiness. During the course of the year, they might work with sensitive information that is not be shared with others. Total confidentiality is expected. A breach of confidentiality will result in dismissal from the program.

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Grades

Grades for this class are determined by the following criteria for each marking period:

Students will earn 25 points a day, 4 days a week for attending class, dressing in full uniform, wearing their nametag and a smile, arriving and participating in their station activities in a timely manner. Points will be deducted for: improper, dirty or wrinkled uniform, no nametag, non-professional (sour) attitude, tardiness. Students will earn a zero for all absences unless the absence is excused by the campus (DV, SR, PCN). Students will also be in violation of the course procedures, as spelled out in the Course Handbook, for not notifying Mrs. McCann of an absence either prior to the absence or the early morning of the absence. Participation in the Marriott course is similar to that of a paying job. If a worker does not show up and does not notify the employer of the absence he is subject to immediate dismissal!

Students will not be allowed to work on classwork from other classes during their time at the Marriott. Students arriving without the required uniform will be assigned text book work that is relevant to their current rotation assignment.

60% - Summative Grades: Training Station Evaluation (evaluation information provided by mentors via the Student Performance Appraisals); Course Tests; and Course Projects

40% - Formative grades: class work & daily assignments, weekly averages based on uniform, nametag wearing, personal hygiene, and professional attitude.

Formative Homework (excludes in-class work): 1 day late = maximum score 802 days late = maximum score 603 days late = maximum score 404 days late = maximum score 205 days late = no credit

Summative work (projects & papers)

Minus 20 points per day late

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Supplies

The school supplies that the student is required to provide:

Daily uniform-black pants or skirt, uniform shirt, black closed toe non-slip shoes, dark socks, black belt. It is suggested that students have 2 uniforms to wear throughout the year.

1 box or package of 8 to 10 business appropriate notes (blank inside)

Please purchase the above by Friday, August 31, 2018 Students will not be allowed to participate in the Hotel Rotations until all uniforms and supplies have been purchased. Alternative assignments will be issued to students not meeting the deadline.

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Through the hospitality program students can:

Learn basic skills needed to work in the hospitality industry

Get hands-on work experience

Develop professional habits of heart and mind

Develop portable job skills

Get a jump start on college

Learn job hunting techniques

Build on-the-job language skills

Learn in a fun and never boring way

Develop strong interpersonal employee skills

Become familiar and comfortable with the business community

Experiment with different career areas to give them the opportunities to set career goals

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Student Participation Approval LetterThis handbook contains 2 copies of the Student Participation Approval Letter. One copy is to be kept by student and the second copy is to be returned to the course instructor as a part of the school records.

As a student enrolled in a training internship, you understand that:

1. The teacher will approve all training station placements.2. Dismissal from a training station for insubordination, refusal to work,

poor work habits or poor attitude, or use of a cell phone will result in a failing grade for that marking period.

3. If a student is terminated for use of a cell phone, dishonesty, theft, immoral conduct, or deviating from the Marriott company policy, the student will be removed from the Hospitality Services course immediately.

4. Students must notify the teacher by 7:00 AM if they are to be absent due to illness from school. Students are to text the teacher at 832-264-1850. Attendance will be verified with the campus. Failure to notify teacher will result in lowered evaluation scores and removal at mid-semester.

5. Students must wear the appropriate, clean uniform each day.6. All Humble ISD School rules apply at the hotel.7. All Humble ISD policies are applicable while students are attending

program functions.8. Students should display a professional attitude and loyalty towards the

Houston Airport Marriott Hotel.9. If problems persist in the classroom or at the training station, students

can be removed from the program at mid-semester. Removal will be made after consultation with the student and their parents/guardians.

10.Enrollment is for one year, yields 2 elective credits and uses 3 course hours.

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11. Students are required to subscribe to REMIND!. This is done by texting the message @ba756 to 81010. Daily important messages and reminders will be sent out by the instructor using this service. Parents are also encouraged to sign up for REMIND! by texting the message to the given phone number.

Parents and students, please read, sign and date below. Two copies of this agreement are included in this packet so that one can be kept by student in their binder and the other copy returned to the instructor.

I have discussed my son/daughter’s enrollment in the class and I approve of their choice. I have read and I understand the above information. In addition, I understand and agree that I am to communicate with the HISD teacher concerning problems at the training station, rather than talking directly with the hotel managers or supervisors.

________________________________ Student Date _____________

________________________________ Parent Date _____________

(Signature above and printed name below)

________________________________ Parent printed name

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Compliance to Federal LawIt is the policy of Humble Independent School District to comply fully with the nondiscrimination provisions of all

Federal and State laws and regulations by assuring that no person shall be discriminated against on the basis of sex,

disability, race, color, age or national origin in its educational and vocational programs, activities, or employment as

required by Title IX, Title VI, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities

Act.

This notice is provided as required by Title II of the Americans with Disabilities Act of 1990 and Section 504 of the

Rehabilitation Act of 1973. Questions, complaints, or requests for additional information regarding the ADA and

Section 504 may be forwarded to the designated ADA and Section 504 compliance coordinator.

El Distrito de Humble cumple plenamente con las provisiones de leyes y regulaciones federales y estatales de no

discrimina asegurando que no discrima ni por sexo, incapacidad, raza, color, edad ni origen nacional en sus

programas educacionales y vocacionales, actividades, ni empleo como requerido por Título IX, Título VI y la

Sección 504 de la Acta de Rehabilitación y la Acta de Americanos Incapacitados (ADA).

Esta noticia se provee según el Título II de la Acta de Americanos Incapacitados (ADA) de 1990 y la Sección

504 de la Acta de Rehabilitación de 1973. Preguntas, quejas o información acerca de ADA o la sección 504

pueden hacer al/la coordinador/a del distrito.

Section 504 and ADA: Programs & Services

Dr. Robert Brown

Chief Academic Officer / Deputy Superintendent

20200 Eastway Village Drive

Humble, Texas 77338

281-641-8005

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Hospitality Services Rotation Dates 2018-2019

School starts Monday, August 20, 2018

Buses will run Tuesday, Aug. 21st

Hospitality Services Orientation @ CATE Tuesday, 8/21 – Friday, 10/5

Marriott Orientation @ Hotel Wednesday, Oct. 10th or Friday, 12th

First week activities at Marriott Monday, Oct. 15 – Friday, Oct. 19th

Rotation # 1

Monday, October 22nd - Friday, November 16th, 2018 4 weeks

Rotation #2

Monday, November 26th – Friday, December 14th, 2018 3 weeks

Rotation # 3

Tuesday, January 8th – Friday, January 25th, 2019 3 weeks

Rotation #4

Monday, January 28th – Friday, February 15th, 2019 3 weeks

Rotation #5

Tuesday, February 19th – Friday, March 8th, 2019 3 weeks

Rotation #6

Monday, March 18th – Friday, April 5th, 2019 3 weeks

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Rotation #7

Monday, April 8th – Friday, April 26th, 2019 3 weeks

Rotation # 8

Monday, April 29th – Friday May 17th, 2019 3 weeks

Hospitality Services Rotation Assignments

For each of the eight (8) rotations students will complete:

One Rotation Journal Entry after first week Management Structure Chart after the first week

At the end of the rotation:

One End of Rotation Journal Entry Texas Hospitality Services Competency Sheet completed to show

learning Submit to instructor a photo of each rotation with a mentor (share

photo either via text or Google Drive) An End of Rotation Test Log with total number of hours worked in the rotation

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Hospitality Services- Student Performance Appraisal I

EXAMPLE COPY FOR PARENT/STUDENT RECORDS

This form is completed by the Marriott Mentor every 3 weeks

Name: Grading Period:

Training Station:

JOB SKILLS GRADE (Circle One)

Excellent Needs Improvement

1. Overall Work Performance 5 4 3 2 1

2. Follows directions & completes

tasks as assigned 5 4 3 2 1

3. Follows Safety Rules & Regulations 5 4 3 2 1

4. Accepts criticism & supervision 5 4 3 2 1

5. Displays initiative & motivation 5 4 3 2 1

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6. Practices courtesy (15/5!!); 5 4 3 2 1

proper voice and language

7. Punctuality-arrival & departure 5 4 3 2 1

8. Appearance-uniform & nametag 5 4 3 2 1

9. Cooperation w/Co-workers 5 4 3 2 1

10. Accepts Responsibility 5 4 3 2 1

OVERALL SIX-WEEKS GRADE: 5 4 3 21

Comments:

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Evaluator’s Signature

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Hospitality Services TEKS 2018

(1) The student demonstrates professional standards/employability skills as required by business and industry. The student is expected to:

(A)apply advanced reading, writing, and mathematical skills necessary in the hospitality industry

(B) understand and develop marketing techniques

(2) The student uses communication skills in the creation, expression, and interpretation of information and ideas. The student is expected to:

(A) interpret communication such as verbal and non-verbal

(B) recognize and respond to guest needs

(C) develop listening skills to accurately process messages for guests

(D) exhibit public relations skills

(E) recognize alternate communication services to assist customers with specialized needs

(3) The student researches career opportunities and qualifications to broaden awareness of careers available in the hospitality industry. The student is expected to:

(A) outline a plan for an effective job search, including developing a resume

(B) demonstrate flexibility to learn new knowledge and skills

(C) prioritize work responsibilities and life responsibilities

(D) develop an electronic career portfolio

(E) compare and contrast personal strengths and weaknesses that may determine individual potential for growth within the hospitality industry

(F) explain what is needed to achieve job advancement

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(G) understand the role of professional organizations or industry associations

(H) research the procedures for licensure, certification, or credentials for a chosen occupation

(I) analyze future employment outlooks

(J) demonstrate appropriate business and personal etiquette

(K) develop a written organizational policy to ensure successful hospitality operations such as guest satisfaction and employee success

(L) research the major duties and qualifications for hospitality managerial positions

(4) The student reviews ethical and legal responsibilities or related conduct toward guests and employees within the establishment to maintain high industry standards. The student is expected to:

(A) examine laws regarding hiring, harassment, and safety issues

(B) compare and contrast legal responsibilities and employer policies

(C) discuss ethical dilemmas

(5) The student uses information technology tools specific to hospitality service careers to access, manage, integrate, or create information. The student is expected to:

(A) examine types of technology used to manage hospitality service operations

(B) research website information on hospitality service operations

(C) evaluate current and emerging technologies provided by the hospitality industry

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(6) The student applies leadership, teamwork, and critical thinking skills in collaboration with others to accomplish organizational goals or objectives. The student is expected to:

(A) demonstrate qualities that contribute to employee retention

(B) formulate staff training plans to create an effective working team

(C) evaluate methods of conflict-management skills to facilitate appropriate solutions

(D) resolve unexpected situations in customer service

(E) understand diverse employee cultures and customs

(F) value cultural diversity of guests

(7) The student applies marketing strategies independently and in teams. The student is expected to:

(A) select and assemble effective marketing strategies

(B) develop promotional packages

(C) devise strategies for maximizing profit

(D) Create a business plan

(8) The student reviews the importance of management systems such as health, safety, and environmental and their function in performance and regulatory compliance. The student is expected to:

(A) determine local safety and sanitation requirements

(B) explain how guests and property are protected to minimize losses or liabilities

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(C) outline safety and security issues and analyze solutions for individuals or groups in multiple environments to minimize risks

(D) recognize potential, real, or perceived emergency situations such as a natural disaster or terrorist threat in order to respond appropriately

(E) evaluate equipment for elements such as safety, functionality, and durability

(F) determine most appropriate sources of assistance such as self, coworkers, guests, the Federal Emergency Management Agency (FEMA), or first responders to use in varied emergency situations

(9) The student understands roles within teams, work units, departments, organizations, inter-organizational systems, or the larger environment. The student is expected to:

(A) implement a set of operating procedures that results in profitable operations

(B) create a detailed customer service plan or process to provide maximum customer service

(C) prepare a staffing guide to schedule various staff positions

(D) evaluate inventory management systems used in the hospitality industry to result in profitable operations

(E) describe current industry collaborations or trends that provide more inclusive products or services to customers

(F) compare and contrast organizational structures of operations such as lodging, food and beverage, travel, and recreation

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(10) The student uses technological knowledge and skills required in food and beverage service. The student is expected to:

(A) evaluate prepared foods for quality and presentation to set quality standards in accordance with company standards

(B) practice basic nutrition skills by planning, preparing, and presenting quality foods

(C) evaluate types of kitchen equipment to match equipment with correct cooking methodology

(11) The student uses technological knowledge and skills required in hotel services. The student is expected to:

(A) describe the necessary information collected during the registration process

(B) explain how room rates are established

(C) explain how standard operating guidelines such as availability, room status, and guest satisfaction are used to assign rooms to arriving guests

(D) examine the account settlement procedures on different methods of payment

(E) explain how a hotel's computer system is used to create guest accounts

(F) summarize correct check-out procedures to prevent oversights or errors

(12) The student uses technological knowledge and skills required in travel and tourism. The student is expected to:

(A) develop technical vocabulary for lodging, food and beverage service, recreation, and travel

(B) compare and contrast diverse transportation options

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(C) integrate various or diverse elements of the travel and tourism industry to create a personalized travel experience for a customer

(D) compare and contrast products and services from related industries

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Practicum in Hospitality Services Course Syllabus2018-2019

ORIENTATION at CATE Center

A. Hospitality Services I and II handbooks

B. Professionalism and ethics

C. Workplace harassment & safety on the job

D. Texas Food Handlers Safety Industry Certification

E. Career development and employability skills the role of the Marriott Mentor, and performance standards

F. Etiquette – personal, business and hospitality industry G. Customer Satisfaction, Customer Relations techniques and Critical

Moments

H. Making and Counting Change with customers

I. The Marriott Daily Basics & Marriott Core Deliverables

J. Practice riding the CATE bus to the Marriott, Investigate the origins of the Marriott Corp., tour hotel, meet Marriott directors, managers and supervisors

Units of study throughout the year

Customer Service and Quality Service The World of Lodging – types of lodging businesses; ownership and management, functions in lodgingFront Office – rooms division, Executive Office, Front Desk Dept., Hotel Guest CycleHousekeeping – rooms, public areas and laundryEngineering – purpose and function

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Leadership DevelopmentLoss Prevention – Security & Safety policies and proceduresHospitality LawHospitality ManagementHuman ResourcesGreen Practices in the industry

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Student Participation Approval Letter

This handbook contains 2 copies of the Student Participation Approval Letter. One copy is to be kept by student and the second copy is to be returned to the course instructor as a part of the school records.

As a student enrolled in a training internship, you understand that:

1. The teacher will approve all training station placements.2. Dismissal from a training station for insubordination, refusal to work,

poor work habits or poor attitude, or use of a cell phone will result in a failing grade for that marking period.

3. If a student is terminated for use of a cell phone, dishonesty, theft, immoral conduct, or deviating from the Marriott company policy, the student will be removed from the Hospitality Services course immediately.

4. Students must notify the teacher by 7:00 AM if they are to be absent due to illness from school. Students are to text the teacher at 832-264-1850. Attendance will be verified with the campus. Failure to notify teacher will result in lowered evaluation scores and removal at mid-semester.

5. Students must wear the appropriate, clean uniform each day.6. All Humble ISD School rules apply at the hotel.7. All Humble ISD policies are applicable while students are attending

program functions.8. Students should display a professional attitude and loyalty towards the

Houston Airport Marriott Hotel.9. If problems persist in the classroom or at the training station, students

can be removed from the program at mid-semester. Removal will be made after consultation with the student and their parents/guardians.

10. Enrollment is for one year, yields 2 elective credits and uses 3 course hours.

11. Student must be a junior or senior on the first day of school.

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12.Students are required to subscribe to REMIND!. This is done by texting the message @ba756 to 81010. Daily important messages and reminders will be sent out by the instructor using this service. Parents are also encouraged to sign up for REMIND101 by texting the message to the given phone number.

Parents and students, please read, sign and date below. Two copies of this agreement are included in this packet so that one can be kept by student in their binder and the other copy returned to the instructor.

I have discussed my son/daughter’s enrollment in the class and I approve of their choice. I have read and I understand the above information. In addition, I understand and agree that I am to communicate with the HISD teacher concerning problems at the training station, rather than talking directly with the hotel managers or supervisors.

________________________________ Student Date _____________

________________________________ Parent Date _____________

(Signature above and printed name below)

________________________________ Parent printed name

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Humble ISD Hospitality Program

Release of Liability

In consideration of the training and opportunities my child will receive by participating in the Humble ISD Hospitality Program, I, the undersigned parent or guardian, agree that I will be responsible for payment of all medical bills for treatment of injuries to my child, ______________________________________________, resulting from personal injuries sustained while my child is participating in the program; and for the consideration noted above, I hereby release and discharge the Airport Houston Marriott, its employees, affiliates and parent companies from liability for any and all claims, suits and causes of action for any damages, personal injuries, property damage or wrongful death, even if caused in whole or in part by the negligence of the hotel or its employees, on account of injuries or death sustained by my child while participating in the program.

I understand that this AGREEMENT releases the hotel, its employees and its affiliate and parent companies from liability as to any claim I could make for damages arising out of injury or death to my child while participating in the program.

__________________________________________

Student’s Name printed

_______________________________________________

Signature of Parent/Guardian

_______________________________

Date

___________________________ _____________________________

Work Phone Number Home Phone Number

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Humble ISD Medical Authorization

TO: Any physician, hospital, or other health care provider:

RE:_________________________________________________ (Name of Student)

We, the undersigned, represent and warrant that we are the parents or legal guardians of the above-named student, a minor child, and we do hereby give (Teacher/Coordinator) , of the (School District) , the power to consent to any and all medical and/or health care which she/he deems necessary in an emergency while said child is in his/her custody and control while on a school sponsored trip or at a school sponsored learning site.

Signed this _________________________ day of _______________________________, 20_________ .

____________________________________ ______________________________

Print Name of Parent or Guardian Signature of Parent or Guardian

SUBSCRIBED AND SWORN TO BEFORE ME by ____________________________________

on this day of _________________________________ , 20_____ , to certify which witness my hand and seal of office.

Notary Public, State of Texas:_____________________________________________

My commission expires: __________________________________________________

ADDITIONAL INFORMATION:

Home Phone: _______________________ Business Phone: ______________________

Medical Insurance Company: ___________________________________

Insurance Co. Phone: __________________________________________

Policy Number: _______________________________________________

Medical Allergies: _____________________________________________

Pertinent Medical Information (diabetes, asthma, heart disease, etc.):

Medications: _________________________________________________

Family Doctor: ___________________________________ Phone: ________________

Other Contact in Emergency: ___________________________ Phone: ____________

34

HISD Student Textbook Agreement

I, _______________________________________, acknowledge that I will receive a copy of Hospitality and Tourism Management Program Year 1 textbook for my personal use at home. I realize this book is the property of Humble ISD and this is a loan agreement. I will not mark in, deface or ruin this textbook. If I am unable to return the textbook upon request of the course instructor or other school personnel, I will pay the purchase fee for the book in the amount of $80.00. I have been issued copy # ___________.

Also I acknowledge that I will receive copies of both The Energy Bus, by Jon Gordon and another leadership and personal development book second semester. I realize these books are also the property of Humble ISD and this is a loan agreement. I will not mark in, deface or ruin these books. If I am unable to return these books upon request of the course instructor or other school personnel, I will pay the purchase fee for the books in the amount of $15.00 each.

____________________________________________________

Student Signature

___________________________________________________

Parent Signature

_______________________________

Date

35

Student Dress Code Policy Agreement

I, ______________________________________________ , agree to follow the Houston Airport Marriott Hotel’s “Standards of Appearance,” which includes standards of hygiene, grooming and dress. In addition, I agree to also follow the Student Dress Code, as addressed in the Humble ISD Student Handbook.

I understand that the first infraction of the Houston Airport Marriott Hotel’s “Standards of Appearance” will result in a private consultation with the instructor. I will sign an agreement to make the necessary changes immediately. Any future unacceptable grooming or dress code violations will result in disciplinary action and I may be removed from my training station until corrected.

I will bath and shampoo daily. I will use deodorant/antiperspirant daily. I will brush my teeth and ensure myself of fresh breath daily. I will launder my uniform daily. ___________ student initials

Student signature _________________________ Date _______________

1st Infraction Date of Consultation ________________

Student signature ________________________________________

Parent signature _________________________________________

2nd Infraction Date of Consultation ________________

Student signature ________________________________________

Parent signature _________________________________________

36

Non-negotiables

The Marriott hotel is engaged in a business where the total success is determined by the customer or guest experience. Your attitude and appearance is the most lasting impression the guest will remember. You may be his or her first recollection that will influence their decision for repeat business. You, the student, must constantly be aware that in dealing with the guest you are creating an impression. Make the most of the opportunity. Rude, discourteous, or any conduct less then professional will not be tolerated by either the guest, the Marriott hotel, Mrs. McCann or Humble ISD. Any un-professional behavior will be sufficient cause for disciplinary action up to and including termination from the Hospitality Services program.

Expected personal conduct includes:

1. Courtesy – always treat others as you would expect to be treated, smile!2. Enthusiasm – a positive attitude spells success!3. Neatness- both in appearance and work4. Good-grooming - extreme clothing, jewelry, hair styles, fragrance and makeup are not

appropriate in business. Be clean, neat and well groomed!5. Cooperative spirit - you are not just the student of a certain department, but a

representative of the hotel, Mrs. McCann, Humble ISD and your family. You should assume this responsibility and act accordingly.

Immediate Termination may result from the following incidents:

1. Cell phone use on the Marriott property2. Theft3. Refusal to do an assigned task4. Use of profanity5. Fighting-physically or verbally6. Being out of designated area7. Leaving the hotel without permission

______________________________ _______________

Student Signature Date

_____________________________ _______________

Parent signature Date

37

38

39

Texas Essential Knowledge and Skills (TEKS)

for Training Objective

Work-Based Instruction Individualized Class Study Specific Related Study Assignments

[Add knowledge and skill statements from the TEKS here. Student expectations are not necessary to list here.]

Advanced Occupationally Specific

Knowledge and Skills

Work-Based Instruction Individualized Class Study Specific Related Study Assignments

[Add knowledge and skill statements developed from collaboration among the student, CTE teacher, and training sponsor.]

Student _____________________________________________________Grade ________ Age _____________ School District___ Humble ISD ___ Campus Name __Career and Technical Education Center ___ Training Objective ______________________________ Business Name __ Houston Airport Marriott Hotel __ Career Cluster __Hospitality and Tourism __ CTE Course Title1 _Hospitality Services I and II__ Time Class Meets_7:25 – 10:00 AM __ PEIMS Code __13022800 (HS I) / 13022910 (HS II)_____ The student agrees to diligently perform the work-based training experiences and conscientiously pursue the coordinated classroom course of study as outlined in this training plan. Work-based training experiences will be assigned by the training sponsor and performed according to the same company policies and regulations applicable to regular employees. The student agrees to take advantage of every opportunity to improve his or her efficiency, knowledge, and personal traits in order to pursue further education and enter the chosen occupation as a desirable employee. The company and school are responsible for providing the student with opportunities for training in the basic skills of an occupation and knowledge of related technical information. In order to provide a systematic plan for well-rounded training, a schedule of work-based training experiences and a parallel classroom course of study have been coordinated and agreed upon by the training sponsor and CTE teacher. It is understood that the work-based training experiences will be unpaid. In order to qualify for an exemption from wage requirements, all six of the following criteria must be met: 1) training, even though it includes actual operation of the facilities of the employer, is similar to that which would be given in a career and technical education program; 2) training is for the benefit of the student 3) the student does not displace regular employees but works under their close supervision; 4) the training sponsor derives no immediate advantages from the activities of the student and on occasion operations may actually be impeded; 5 ) the student is not necessarily entitled to a job at the conclusion of the training period; and 6) the training sponsor and the student understand that the student is not entitled to wages for the time spent in training. The training period begins the _20_ day of __September___, 2018_, and extends through _May 18, 2019, ______. There will be a probationary period of __x_ days during which the interested parties may determine if the student has made a wise choice of an occupational training area, and if the training should be continued. This plan may be terminated for just cause by either party without recourse. Is the training objective listed considered to be a hazardous occupation by the U. S. Department of Labor, Employment Standards Administration and the Wage and Hour Division: Yes ____ No _XXX If yes, any exemption(s) for student-learners or apprentices will apply as described in the Youth Employment Provisions for Nonagricultural Occupations Under the Fair Labor Standards Act - Child Labor Bulletin 101 or Child Labor Requirements in Agricultural Occupations - Child Labor Bulletin 102. Current information for exemptions is available from the U. S. Department of Labor in the Wage and Hour Division or its website at http://www.dol.gov/whd . It is the policy of School District and (business name) not to discriminate on the basis of race, color, national origin, sex or disability in its Career and Technical Education programs, services or activities as required by Title VI of the Civil Rights Act of 1964, as amended; Title IX of the Education Amendments of 1972; and Section 504 of the Rehabilitation Act of 1973, as amended. Es norma de Distrito Escolar y (Nombre del Negocio) no discriminar por base de raza, color, origen nacional, sexo o impedimento, en sus programas de Educación y Carreras Técnicas servicios o actividades vocacionales, tal como lo requiere el Título VI de la enmienda de la Ley de Derechos Civiles de 1964, el Título IX de las enmiendas de Educación, de 1972, y las enmiendas de la Sección 504 del Acta de Rehabilitación de 1973. Signature Approvals __________________________________________ ____________________________________________ (Student) Date (Training Sponsor) Date __________________________________________ ____________________________________________ (Parent or Guardian) Date (CTE Teacher) Date Note: Each party to this agreement should receive a signed copy. Keep the original or a copy with the student’s permanent record.

Description of Specific and Related Occupational Training In the section below labeled Texas Essential Knowledge and Skills (TEKS) for Training Objective, insert the knowledge and skill statements from the related CTE course.1 The Advanced Occupationally Specific Essential Knowledge and Skills section is available to add specific training opportunities otherwise not identified in the TEKS. NOTE: Add rows as needed.