Web view · 2018-02-12Guidance: Outreach includes VFC reaching out to new stakeholders. to recruit their help in assisting VFMs (who are NOT part of your current stakeholder registry

Updated: Saturday, May 06, 2023

Questions for Veteran Family Coordinators: New Service Delivery Statistics

1. How many Veteran Family Population (VFP) clients accessed MFRC Services?

a. Total # VFP Clients Served by MFRC. This shows the total # of clients using the services.

Guidance:

Compiling the access to various MFRC services will help us identify specific programs that medically released veterans and their families need to transition to civilian community successfully. As closely as possible, please provide the total number of Veterans and family members served (including for welcome packages, referrals, workshops and all other VFP services). # Contacts shows the burden of effort for Coordinators (e.g.: one family or client may have numerous contacts).

“Total # clients” refers to the total # of VFMs served in the reporting month. A child is 0-9 years, while a youth is 10-17 years; an adult military child (18+ years) is under “other”.

“New clients” refers to a VFM with whom you have had your first contact in the reporting month or a client who has previously been closed and is re-opened in that month.

“Total # contacts” refers to the number of substantivei VFM contacts. The reason is that the # contacts show the burden of effort for Coordinators (e.g.: one client may contact you numerous times in one month).

“Outside of the VFP population” refers to those family members or MRV who are in the middle of release process or more than 2 years post-release.

“To capture the total amount of VFP clients accessing MFRC services is by adding the number of contacts from the workshops, briefings and sessions offered at the MFRC for each total client, new client served, and total contacts.”

TOTALS Veteran Spouse Children Youth Parent Other

VFP

Total # clients# New clients servedTotal # contacts

Out

sid

Total # clients served

1/21 1 All data submitted should reflect the time period of the previous calendar month


TOTALS Veteran Spouse Children Youth Parent Othere

VFP

Total # new clients servedTotal # contacts

b. Workshops / Briefings / Sessions. Name the type of workshop /briefing / session and how many clients (Veterans, families, children, youth, and parents) attended.

Guidance:

This section breaks down the clients, new clients and client contacts by activity area (e.g.: “welcome or community orientation” versus “workshops for children and teens”) and type of VFM.

Welcome or community orientation can include welcome briefings, presentations or sessions, welcome packages, warm line calls, site visits and meet and greet sessions, etc.

“# client contacts” refers to the number of substantive VFM contacts. The reason is that the # contacts shows the burden of effort for Coordinators (e.g.: one client may contact you numerous times in one month).

Welcome or Community Orientation

Veteran Spouse Children Youth Parent Other

VFP

Total # clients

# NEW clients

# client contacts

Out

side

VFP

Total # clients

# NEW clients

# client contacts



Guidance:Workshops for children and teens includes peer workshops and programs, youth retreats, youth feedback projects, teen and youth OSI or life skills workshops, etc.

Workshops: Children and

TeensVeteran Spouse Children Youth Parent Other

VFP

Total # clients

# NEW clients

# client contacts

Out

side

VFP

Total # clients

# NEW clients

# client contacts

Guidance:Workshops on parenting include lunch and learns and sessions on parenting skills, parenting children in a family with an OSI, etc.

Workshops: Parenting Veteran Spouse Children Youth Parent Other

VFP

Total # clients

# NEW clients

# client contacts

Out

side Total # clients

# NEW clients



Workshops: Parenting Veteran Spouse Children Youth Parent Other

VF P # client contacts

Guidance:Emergency Childcare includes emergency, casualty support and emergency respite childcare as per MFS policy

Emergency Childcare Veteran Spouse Children Youth Parent Other

VFP

Total # clients

# NEW clients

# client contacts

Out

side

VFP

Total # clients

# NEW clients

# client contacts

Guidance:Outreach includes VFC reaching out to new stakeholders to recruit their help in assisting VFMs (who are NOT part of your current stakeholder registry and to whom you refer regularly, counted in “Info and Referral” above). Your connection with other local organization to better assist VFMs. For instance, if you make a first contact with the Legion to assist a VFM, then it would count as 1 stakeholder (with whom you might have numerous contacts in one month) and you should state the reason for the outreach below (e.g.: assisting with homeless VFM).



Outreach Veteran Spouse Children Youth Parent Other

VFP

# stakeholders # new

stakeholders # stakeholder

contacts Reasons and

name(s) of stakeholder(s)

Out

side

VFP # stakeholders

# new stakeholders

# stakeholder contacts

Reasons and name(s) of stakeholder(s)

Guidance:Info and referral includes every contact (whether via email, phone, or in-person) where information is provided to assist a VFM as well as compiling all referrals provided external to your MFRC services.

Info and Referral Veteran Spouse Children Youth Parent Other

VFP

Total # clients

# NEW clients

# client contacts

Out

side

VFP

Total # clients

# NEW clients

# client contacts

Guidance:



Employment/education assistance includes PLAR sessions, Family SCAN, employment workshops, job search sessions, etc.

Employment / Education Assistance


VFP

Total # clients

# NEW clients

# client contacts

Out

side

VFP

Total # clients

# NEW clients

# client contacts

Guidance:Personal growth and development includes various mental health sessions (including Family Liaison Officer), groups, workshops and conferences, including in the subject of: self-help; short-term intervention; crisis support; Managing Angry Moments; mental fitness; health and wellbeing; self-esteem; Living Life the Full; compassion fatigue; self-care. It also includes various personal growth sessions on subjects like: financial planning; legal planning education, etc. Note that it DOES NOT include FOCUS, R2MR or Mental Health First Aid, which are calculated in their respective tables lower down.

Personal Growth and

DevelopmentVeteran Spouse Children Youth Parent Other

VFP

Total # clients

# NEW clients

# client contacts



Personal Growth and

DevelopmentVeteran Spouse Children Youth Parent Other

Out

side

VFP

Total # clients

# NEW clients

# client contacts

Second Language Services Veteran Spouse Children Youth Parent Other

VFP

Total # clients

# NEW clients

# client contacts

Out

side

VFP

Total # clients

# NEW clients

# client contacts

FOCUS Veteran Spouse Children Youth Parent Other

VFP

Total # clients

# NEW clients

# client contacts

Out

side

VFP

Total # clients

# NEW clients

# client contacts



Mental Health First Aid Veteran Spouse Children Youth Parent Other

VFP

Total # clients

# NEW clients

# client contacts

Out

side

VFP

Total # clients

# NEW clients

# client contacts

R2MR Veteran Spouse Children Youth Parent Other

VFP

Total # clients

# NEW clients

# client contacts

Out

side

VFP

Total # clients

# NEW clients

# client contacts



Other Veteran Spouse Children Youth Parent Other

VFP

Total # clients

# NEW clients

# client contacts

Out

side

VFP

Total # clients

# NEW clients

# client contacts

c. How many people were assisted with a Family Transition Plan (#people i.e.: Veterans, families, children, youth, parents)

How many people were

assisted with a Family Transition

Plan


VFP

Total # clients

# NEW clients

# client contacts

Out

side

VFP

Total # clients

# NEW clients

# client contacts



2. # of referrals to Community Services: How many Veterans Families Children Youth Parent or Other Service Providers were referred to the following community services?

Guidance:We are compiling the total number of referrals as well as capturing the type or name of the service referred. Providing this information will identify the assistance and resources needed to help in the transition to civilian lifestyle with a physical or mental injury. Please identify under each category the name of the organization and its service.

a. Referrals to VAC

a. All referrals to: VAC Veteran Spouse Children Youth Parent Other

VFP

# clients referred# New clients referred# client contacts

Reason

Out

side

VFP # clients referred

# New clients referred# client contacts

Reason

b. Referrals to MFRC services

b.i Referral to: MFRC social worker, FLOs


VFP


Reason

Out

side



Reason



b.ii Referral to: Other MFRC MH

svsVeteran Spouse Children Youth Parent Other

VFP


Reason

Out

side



Reason

b.iii Referral to: MFRC

Employment agency /

coordinator


VFP


Reason

Out

side



Reason

b.iv Referral to: MFRC Education

agencyVeteran Spouse Children Youth Parent Other

VFP


Reason

Out

sid

# clients referred# New clients referred



b.iv Referral to: MFRC Education

agencyVeteran Spouse Children Youth Parent Other

e VF# client contacts

Reason

b.v Referral to: MFRC Bounce

backVeteran Spouse Children Youth Parent Other

VFP


Reason

Out

side



Reason

b.vi Referral to: MFRC Children programming


VFP


Reason

Out

side



Reason

b.vii Referral to: MFRC Youth

group / programsVeteran Spouse Children Youth Parent Other

VFP




b.vii Referral to: MFRC Youth

group / programsVeteran Spouse Children Youth Parent Other

Reason

Out

side



Reason

b.viii Other MFRC referral: Veteran Spouse Children Youth Parent Other

VFP


Reason

Out

side



Reason

c. Referrals to Community Services

c.i Referral to Community svs

#1Veteran Spouse Children Youth Parent Other

VFP


Reason

Out

side



Reason



c.ii Referral to: Community svs


VFP


Reason

Out

side



Reason

c.iii Referral to: Community svs


VFP


Reason

Out

side



Reason

3. # VFC Client File Management: Please indicate the number of new files, ongoing open files, closed files and transferred files per Veterans, Spouse, Children, Youth, and Parent

Guidance:Please indicate the number of new files, ongoing open files, closed files and transferred files per Veterans, Spouse, Children, Youth, and Parent. These numbers will confirm the VFC positions.

“# new files” refers to # new clients you have for that month

“# ongoing files” refers to # files open for minimum 1 month and client continues accessing svc in that month



“# closed files” refers to when the client is no longer accessing services 3 months passed the last service delivered to the client.

“# transferred files to another MFRC” refers to how many medically released veterans and their families transferred to another MFRC for services.

VFP

Veteran Spouse Children Youth Parent OtherNew files # # # # #

# of ClientsOngoing

open files # # # # #

# of ClientsClosed files # # # # #

# of ClientsTransferred

files# # # # #

# Clients

Out

side

VFP

Veteran Spouse Children Youth Parent OtherNew files # # # # #

# of ClientsOngoing

open files # # # # #

# of ClientsClosed files # # # # #

# of ClientsTransferred

files# # # # #

# Clients



4. VFP Promotion and Awareness:

Guidance:Compilation of these numbers will help identify how medically released veterans and their families become aware of the VFP, and what might be the most effective way of promoting program awareness.

a. Administration

i. Creation of materials: # of marketing material received from MFS

ii. Creation of materials: # of marketing material created by MFRC with VFP funds

iii. Materials pushed out, without request: # of marketing material distributed to medically released veterans and their families (combined local MFRC material and MFS Material)

iv. Materials supplied, with request: # of requests for product and/or information from medically released veterans and their families

v.



b. Awareness

i. Awareness: How VFP users become aware of the program?

Guidance:Compilation of these numbers will help identify how medically released veterans and their families become aware of the VFP, and what might be the most effective way of promoting program awareness.

Awareness VFP Outside VFP

ii. Word of mouth (#):

iii. MFRC Staff (#):

iv. MFRC website (#):

v. Familyforce.ca (#):

vi. VAC (#):

vii. CAF health Services (#):

viii. IPSC/JPSU (#):

ix. Legion (#):

x. Brochure (#):

xi. Posters (#):

xii. Local Advertising (#):

xiii. Family Info Line (#):

xiv. Contact via Warm Line Call (#):

xv. Contact via Community Event (#):

xvi. Contact via Email (#):



xvii. Contact via Welcome Letter (#):

xviii. If the person became aware from a different method please identify here.

Please provide evaluations from the training sessions to evaluate if the training helped in the transition within the civilian community.

Your monthly comments are appreciated below:

5. # Staff hours dedicated to the program.

Guidance:Compilation of remunerated staff hours and non-remunerated staff hours will identify extra time and funds spent towards the VFP that are from MFS budget and not from current VAC allocated budget.

This is a standard measure used by Public Works, Charity Navigator, Donner Fdn, etc.

Program hours are defined as hours spent on the delivery of VFP programs, which includes: program planning, program delivery and program evaluation. It does not include administrative activities (e.g.: meetings not related to planning/delivery, accounting/auditing, insurance, office management, human resources and other centralized services) or fundraising activities.

E.g.: Program hours for an Employment Coordinator might include hours spent on individual employment counselling, review of skills and experience, meeting with prospective employers but would not include general meetings not directly related to employment counselling, such as meetings about MFRC administration, workplace health and safety, etc.

Tracy Cromwell at Mainland BC does the following: “Once a year—at most twice a year—I meet with staff and we determine their allocation of time. For example, my program and volunteer manger allocates her time (approximately) as follows: 15% administrative duties (supervision for others plus her own administrative tasks time sheets etc); 55% programming; 30% volunteer duties. When I prepare reports, rather than having her track what she's doing each and every hour, I use a percentage of her total hours in the time covered by the report. It's not exact, but I'm satisfied, this gives me a good representation of what's happening.”

“Total VFC staffing hours spent on duties outside of the VFP” is included as some VFCs may continue to assist with MFRC duties that fall outside of the VFP. This is very important data for all to have, as it may indicate the need for more MFRC staffing resources to offer programs and services to families through a mechanism like Contingency Funding.


https://www.donnerawards.org/main/index.php?page_id=91

http://www.charitynavigator.org/index.cfm?bay=search.summary&orgid=7587


a. Total staffing hours

VFP

a. Total staffing hours this month in VFP (including any over and above FTE funded by VFP, MFS or other funder)

b. Total # EXTRA staffing hours to support the VFP that was charged to MFS

c. Please indicate the number of extra staffing hours to support the VFP that was NOT charged to MFS

Out

side

VFP

d. Total staffing hours this month in VFP (including any over and above FTE funded by VFP, MFS or other funder)

e. Total # EXTRA staffing hours to support the VFP that was charged to MFS

f. Please indicate the number of extra staffing hours to support the VFP that was NOT charged to MFS

MFR

C du

ties

g. Total VFC staffing hours spent on duties for the MFRC, outside of VFP (#)

b. Program hours

VFP

h. # program hours to support VFP:

i. # program hours to support the VFP over and above the VFP funds and thus charged to MFS (#):

j. # program hours to support the VFP over and above the VFP AND MFS funds (#):

Out

sid

k. # program hours to support VFP:

l. # program hours to support the VFP over and above the VFP funds and thus charged to MFS (#):



e VF

P

m. # program hours to support the VFP over and above the VFP AND MFS funds (#):


i A substantive contact is contact in which a good deal of information shared (e.g.: a community orientation briefing with a group of family members) versus a “fleeting contact” (e.g.: phone call that simply redirected caller to other service or only provided contact address).

More impact-focused and accurate statistics (to include in your total # of contacts) tend to be those which are substantive (a good deal of information shared), have a registration list, in which you can identify individual participants.

Here are some examples of those statistics to include:

o # family contacts for community orientation briefings/information sessionso # family contacts during registration in children/teen workshopso # family contacts through education/employment/parenting workshopso # family contacts for Emergency/Emergency Respite/Casualty Support Child Careo # family contacts during outreach/personal growth and development

Less impact-focused and accurate statistics (to avoid including in your total # VF contacts) tend to be those which are large, less substantive (not very much information shared or a brief interaction), no registration list, in which individuals cannot be accurately identified.

Here are some examples of those statistics which you should avoid including:

o # family contacts during special/social eventso # family contacts via calls/emails to MFRCo # family contacts in special workshops/events/activities

# family contacts for general info and referral services

Documents

Web view · 2018-02-12Guidance: Outreach includes VFC reaching out to new stakeholders. to recruit their help in assisting VFMs (who are NOT part of your current stakeholder registry